Wow literally the easiest and fastest experience I’ve ever had during a news iPhone launch. Jack really knows every inch of the process to make it as smooth as possible. He even backed up my old phone and made sure i walked out of here with my phone fully restored from my back up ! I was in and out in 30 minutes!

The sales manager Jack is amazing and handsome. Anytime I go there he is very knowledgeable and responsive. I can always count on Jack to get the best deals! Don’t think about it, run to Jack now. He will greet you with open arms and a warm smile. Tell him exactly what you need and he will do his absolute best to accommodate.

I love this place in New Milford!There is a Gentlemen named “Jack”Who is above EXCELLENT and I mean above EXCELLENT!!!!!!!He treats you like family and goes not only the extra mile but a thousand times the extra mile!!!!!“Jack” can take care of any issues, questions, etc about your phone!!!!!!!I have been going to “Jack” as well as my Family for years and will always!He is the BEST, of the BEST!!!!!!Thank You Jack for your expertise as always:)

I just switched over to Verizon and I am so happy i opted to use Verizon, New Milford. I worked with Jack and he was amazing!!!! He got me the best monthly rate, great phones and It was a very painless transition. Jack is professional, knowledgeable, extremely accommodating and I would highly recommend him. Excellent service!!!!

These guys do a great job. I’ve been coming to this store for 15 years & never had a bad experience. Today they had us in & out in no time on a super busy day. Customer service is excellent. Jack, in particular went above & beyond.

As I was waiting I did notice that the service techs, really took their time with each customer addressing their every need, looking at all options, explaining everything and assuring that they got the best deal/option for themselves. Jack was referred to me by a close friend and he didn’t disappoint. He was patient, professional and although we all know this is a business he made us feel valued and worked to get us the best phone, and plan to fit our specific needs. Would highly recommend!

Andy was very helpful and went above and beyond… customer service is on point and will definitely go back to the same location and will recommend to family friends

The store was very very helpful. I would not have been able to set up my phone without Anthonys help. His patience was outstanding. And this old man really appreciated it.

Best Verizon store I have ever dealt with!!!Jack D helped me from the beginning to the end in purchasing a new phone. He was extremely knowledgeable, patient, and had my best interest in mind. I highly recommend this store and especially Jack for his professionalism, demeanor and ethical standards. He made purchasing a new phone easy and hassle free!!

I am so happy I came here I found Andy from Verizon in closter !!!! He is really great ! He is in New milford now come ask for him if you need anything!

Andy was great! Easiest phone purchase in my life. Andy explained every part of the phone purchase in detail. I would strongly reccomend Andy to any prospective customers.

Came to the store to ask questions about my service . Andy helped us out above and beyond . Saved me A ton of Money on my Verizon Bill . Got my son a Free Phone and saved me money on my Verizon Fios Bill . Didn’t rush us out and took his time and had alot of patience. He even updated all our passwords for us to 3 accounts and wrote down everything so we wouldn’t forget it . If you come by New Milford have Andy help you he was Great !

Andy provided excellent customer service.He was friendly and answered all my questions Im a very professional manner.I highly recommend dealing with him with all future purchases or just to help with any issues!

Andy was great . A lot of patience and very friendly . Got me a new phone with a couple of hundred bucks off ! Will come back to see Andy for my next Phone for sure .

Andy was great helped me save money on my bill and gave me an unlimited plan . Told me to stop by if I ever need help, very sweet .

Andy was so amazing and so helpful. Made the process seamless and truly cared about getting me a new phone the best and easiest way possible. Best!

Brandon and Anthony were so patient with my father and I as we were dealing with a customer service issue. They sat with us as we were on the phone with Verizon while dealing with other customers. I can’t thank them enough for their patience and efficiency in getting us sorted and walking out happily with a new phone.

The Verizon store in New Milford is unbelievably outstanding customer service I will not go anywhere else. they care about their customers, and will always help you out even if you dont understand your phone.. I love my new Milford Verizon❤

Jack was super helpful. He helped me save on my bill and answered all my questions about the new galaxy phone I chose for my husband. New Milford Verizon store is the best.

Helpful staff

Andy helped me transfer over my phone, which was great. He was also shockingly rude. So rude, that I felt compelled to write a google review.

This place is highly recommended. Scott was wonderful. He was professional, knowledgeable, and truly a one of a kind worker. We can tell he is passionate in what he does and cares about each and every customer. This Location has our business going forward and we will be recommending to all family and friends.

This store is Great ! They helped me out so much . Andy and Anthony helped me with my phone issues, Got me a brand new iPhone and saved me money on my Verizon Bill and helped me set up my Teacher Discount . Andy has so much patience ! Helped me figure out all my passwords got my email working . I am so satisfied with Andy’s Customer service skills will only come back to this store in New Milford . A+++

Came in to get help and Andy helped me . Andy saved me money . Came out to my car to make sure everything was connected properly .Andy was Very Kind and genuine . Taught me a lot ! Ask for him if you ever come to the store .

Went here to get a new plan sorted out and new phones and was helped by Andy. Great employee with great work ethic and was very helpful on every question and concern. #1 employee here and definitely looks out for the customers best interests. I would definitely recommend.

Mardi Eckmekjian and his staff are the magicians of the wireless world. Their knowledge, patience and exceptional customer service is beyond what I could ever expect and they go above and beyond to meet the needs of their customers!

This location provides excellent customer service. The person who helped me was very knowledgeable and offered good advice when choosing a new phone.

Wireless World (New Milford, NJ) has the most qualified and knowledgeable staff of any cellular store I have dealt with through the years. They are most helpful in reviewing your cellular usage and then recommending and selecting the phone and cellular plan that fits your needs. I have returned to them over the years (driving almost 2 hours) because I trust them and they provide top notch service. The trip is always worth the travel time and distance.

I want to acknowledge Anthony for his patience and knowledge on settup my phoneHe was a pleasure to deal with

My wife, two children and I needed phone upgrades. We live in Virginia and our children in New York. My wife and I went to a Verizon store here in Va. We left without making any purchases as we did not feel the service was good. Our friend, who lives in N.J. recommended this store as he had had good results in dealing with the staff. On our way to visit our children we stopped here. The service was outstanding. Helpful, courteous and for me moving from a flip phone to an iPhone12 very educational. Should we need any further Verizon service in the future we would not hesitate going back to this location enroute to N.Y. A bit out of the way, but worth the effort.

Jack was very professional and extremely helpful. I highly recommend him and the New Milford store.

Professional and knowledgeable. Went out of their way to accommodate my needs.

We had the pleasure of working with Izzy at the Verizon store in New Milford. He was extremely personal, courteous and especially knowledgeable regarding what was a very frustrating and difficult problem, He was the only one who was finally able to help me. Thanks for employing such a special person. Maria.

Andy was a pleasure to deal with . He saved us hundreds off our daughters new phone and also helped us save money on our Verizon wireless and Fios Bill . Will be back . Thanks again Andy !

Best verizon team ever.

Andy was so extremely helpful . He helped me fix a problem on my phone and was very kind . Came in to get a screen protector and offered to give me a discount on a new case that I love .The rest of the staff was also friendly and polite .will be coming back again to see Andy . Thanks so much .

Customer service is good the guys are usually pretty helpful. My complaint is that they post a notice that reads masks required for entry yet the OWNER doesnt have the respect or consideration to wear one!! When we were at the store all the employees wore a mask and out comes the owner to discuss something with the guy that was helping us and the guy next to him. He was talking to them right in front of us with NO MASK! 😡I understand that some people are against masks regardless of the risk they put others in. But as an owner you should have the respect to wear one in front of all your customers. He should be reported for not following guidelines!

Seemed like this guy was stressed out. Was not helpful at all. He must be overworked.

Once again another amazing experience at the Verizon store in New Milford. I am computer illiterate so I never look forward to getting a new phone and starting all over. Jack always makes sure my new phone is up and running and Im able to use everything before I leave the store.

Outstanding job great work go see Scott he is the man explains everything good customer service skills 👍👏👌

Scott is the best rep ever!! Took care of my plan, promotion, and even sent ny phone out. Top notch service!! One of the most helpful stores I have been, would recommend to family and friends!!

I was highly impressed by the customer service I received at this location. The owner Mardi and his manager Dan took their time answering any all all concerns I had in regards to purchasing a new business cell phone. They even made me aware that I wasn’t reaping all discounts pertaining to my service and helped with ensuring I received those discounts. In addition, I have never witnessed ultimate customer service in any other purchase I’ve made from cars, homes, and boats, etc. I highly recommend their store and services! You won’t be disappointed.

Great customer service! Jack helped me very quickly and got me the best deal.

I was in the New Mitford Verizon with a problem with my Android phone. Branden was able to fix it. It was a complicated issue and he was patient and determined. Verizon is fortunate to have such a dedicated emplyee.

Bought a new iPhone jack adapter and new earbuds. After purchase, stepped out of the store to test them to see if they worked. They were damaged/cutting out every other second. I immediately stepped back in after 2 mins and ...they say they can’t refund because “they were used”. This policy was extremely unlawful. Unable to refund an object that were damaged and just tested outside the store after 2 minutes to make sure they weren’t broken?What bothered me and was disrespectful even more is how 2-3 of the employees put the earbuds to their ears and claimed nothing was wrong (when there was). Their way of testing was to put the buds next to their ears (instead of buds inside their ears), which was not an accurate way to test for sound errors. They offered to exchange for another pair of earbuds, which I took. The new pair had no sound errors.The only reason I’m giving this 2 stars instead of 1 star is the one main employee was kind and understanding and trying to settle the case. If the employee wasn’t kind and trying his best to help and refund (the other two employees didn’t seem to care at all however), I’d be giving 1 star. The customer service by one of the gentleman was kind.I’m giving this rating because 1) They refused to refund a product that was tested by the customer for damage RIGHT outside the store by the customer, 2) The inability for some of the employees to see there was an error in one of their earbuds and almost throwing away the concern of the customer/not trying to distinguish the error. Overall, I felt disrespected on top of being unable to refund a broken item. Obviously not a good experience.Edit: Thank you for responding to my review.I am overall upset to how my concerns and claim of an error seemed to be thrown out the window. The earbuds or jack I received were obviously faulty: I would not have even spent time to return back to the store if they werent. The specific problem was a faint clicking noise without audio, and the fading out of volume every other second with audio. One employee who wasnt even the main one helping only heard distant music coming from the earbuds and said nonchalantly and uncaringly, I can hear it; it sounds fine to me, which was not an appropriate response at all as he didnt even test it and he tried to shrug off that the earbuds/jack were working perfectly. I felt like like my concerns were not being listened to and also that they did not try to investigate and see more what the error was (instead, they concluded there was no error after a minute).Number 2: The policy to be unable to refund a broken pair of earbuds when they were tested right outside the store and returned after two minutes is extremely bad and poor. I don’t know if this is a Verizon worldwide police, or this specific store policy, but that is very poor policy in my opinion. How are we supposed to refund a pair of earbuds that are broken? Because they were quote “used” for 30 seconds, they become non-refundable? How does one know if it’s broken or not without using and testing them? The logic is not sound.l at all.I am very thankful for your offer of a gift card. I find it very kind for you to listen to my concerns and express kindness and to help make the problem better. However, I am okay, and do not need the gift card, but thank you. I am glad you took the time to respond and listen to my concerns.

So helpful, at 86 years young I need a lot of help using this phone. So thankful for the assistance 🙏

Jack was amazing. He saved my day! Excellent consistent customer service. Thanks for your help, Jack!

My experience at my local Verizon store was excellent, comprehensive and informative. Not only were my concerns addressed in a friendly environment, but I was also informed of a very advantageous promo. The New Milford retailer is the only Verizon store I use.

Andy was extremely helpful!

I have rarely upgraded my service or updated my phone so felt a little lost with all of the available options. The guys at Wireless World were very helpful and extremely patient in helping me make the best choice.

Scott is the guy to see there, he has been taking care of our phone lines for 10+ years and weve always had great experience.

Scott was awesome. I would definitely recommend the store.

Seriously one of the best customer service experience that I have ever had, Brandon was knowledgeable and polite went above and beyond to help me out!

Great place great customer service... and hopefully in few months will be able to upgrade my phone when eligible...... thanks guys 👍👍👍👍

Scott was efficient and speedy in my transfer over from T-Mobile and he had the exact color I wanted, In love with my 12 pro max. Thanks Scott!!

The best customer service ever, Scott is the most professional and knowledgeable rep I have ever worked with. My favorite rep and my favorite store. Thank you

The best Verizon store, Scott helped me out with everything from beginning to end

Amazing experience Brandon has the best costumer service I’ve ever seen.

Scott is the best !! Stayed extra on Christmas Eve so I wouldnt be without a phone over the holidays. Thank you again!!

Scott was tremendously patient and knowledgeable. Great service, definitely recommended.

Came down to store, white glove treatment. Setup all my discounts with Fios/Military, and I’m even getting Verizon dollars. A++++++++.

My favorite store and rep, thank you Scott!

Scott is the best, GO Packers

A week ago TIM spent a very generous amount of time with me to replace my (old) water damaged flip phone. Since I am not ready for amore sophisticated device, I really appreciated his patience. I returnedthe following morning with the PIN I obtained from a corporate storeto purchase the phone I selected the night before. DAN was workingthen and provided equally helpful service. Please note VERIZONWIRELESS WORLD that you have two outstanding employees at yourNew Milford location.

I have been a loyal customer for many years. EVERY time I go to the store the service is efficient, pleasant and professional. I HIGHLY recommend this store!They never disappoint. Back again from Canada to upgrade my phone. Impeccable service!!!

Very helpful.

Don’t believe in the reviews they have, not a good place do business, very unprofessional people work there.

Wonderful experience after a very long day. Great selection Richie helped me with a screen protector and a case for my Samsung S9.

I did not go in for any Verizon wireless purchase or service. I went in to check if they could help me contact Uber because I lost my phone. They’re very helpful . They did not kick me out because I didn’t have a Verizon wireless purchase or service, they were also very patient with me and my son . A special thanks to Tim and Lauren .

Great staff. Got in and out quickly. They had to order my phone & it came in on the date promised

Love my new Samsung phone! Great help resetting my email & app account passwords. Thank you for everything!

Wireless world in New Milford was great.i googled nearest local Verizon stores and I said it’s a lot closer then going too the highway so when I got there I was greated by Katrina. I delt with her too get my phone she showed me my options on upgrades and took care of everything I need too do for it . I was very comfortable with her since she knew everything I wanted . She was very knowledgeable on her doings best experience I ever got I will never go back to Verizon on RT17 they rush u there . Thank you KATRINA for your expert help and wireless world of New Milford as long as she is there u will have a long time customer thanks again!!!!!!

They are always helpful & explain what they are doing

They are the best

Amazing staff especially Katrina shes is the sweetest person ever!!! The boss is the man everyone else is amazing I love wireless world!!!!!

My experience is very good here. I wouldnt be here if it wasnt.

The staff is also extremely helpful.

Guy named Dan was nice and helped me relatively quickly. Then again I just needed a charger

Staff very helpful.

Expensive and rip off store

I dont go here much unless I need something but every time I do the staff goes above and beyond in helping me wherever they can.

Dan the manager & staff always helpful

SCOTT

Terrible phone manners the guy didnt order something I asked a week ago to order and actually said on the phone do you feel me like he was talking to his homeboy or something could care less about me. Never shop here

The worst uneducated people work here. They gave my wife such a hard time, just because she is not someone that has to have a new phone every 6 months!

Dan is the best!

Fast and good

They are never open.

Friendly

Always friendly and helpful