I have to say that the staff at this dealership is A1. The staff is helpful and very friendly and knowledgeable. I went to get a oil change and they made me feel welcome and comfortable while I wait. And they took less time than the time they told me. It was definitely worth the thirty minute drive to get it done

Ally was service writer and she was awesome!! Knowledgeable and concise about what Premier could do to help and handled my problems immediately. Actually shocked that they could fix my 2019 truck so quickly, literally the next day! The whole process was seamless. Thank you all both parts and service.

This place is awesome! For my first buying experience Mario and Larry both did an amazing job at helping with finding the right vehicle.thanks for helping me get into a car! I would definitely go see them if you are in a need of a vehicle!

Great place to deal with did exactly what they say they would do.. in and out in no time flat!

They are awesome! They had so much patience with me and helped the whole way. Super friendly and laid back. I have already referred a friend!

Service was quick and affordable! Dealerships get a bad wrap on price and services but not at Premier! My service advisor was polite and helpful!

When I walked into the dealership, I was greeted professionally and my salesperson was very kind and patient. She knew what I wanted and had the service department already servicing and detailing the car for delivery. My entire purchase experience was 5-star quality.

I scheduled an appointment on 8/23/21 for 9am upon my arrival I was greeted by a lady named Ally she began to ask me what I needed to have done after she finished checking the things off I proceeded to go inside and have a seat but Ally told me they would be all day since the dealership didnt offer loaners one of their employees gave me a ride. I waited for a phone call until 5pm but never received it which made me extremely concerned. I called to find out what happened which was difficult I manage go back. I was told the mechanic had gone for the day and Ally never got a diagnosis know one ever called to ask if they could KEEP my car or make me aware they would need to! They next day I waited until noon and still not a word! I made my way back and everyone ones excuse was they were to busy or back logged. I ended up getting only a flush which cost $337.55 Long story short.I gave them one star because of lack of communication

It was a pleasure buying a vehicle from Premier Chrysler, Jeep, Dodge. Very friendly and helpful. Definitely would recommend them to anyone.

I called to make an appointment about loud squealing brakes for my Wrangler purchased here. The associate suggested I come in anytime during normal business hours. I arrived at around 9:30a on a week day to have them looked at. After a few hours I was asked to return with the vehicle on a later date because they needed to order a part. I returned later for the service and after about 3-4 hours the vehicle was ready. After a few days the brakes began to make noise again. I returned to Premier to explain the situation. A different associate asked I make an appointment for another date because they were short staffed. We scheduled the service and I returned a week later. When I arrived I was met with the same service associate. He mentioned that they were short staffed. I reminded him that him and I scheduled the appointment for that date because they were short staffed my last visit. He took the Jeep out back and I waited for a diagnosis. After a few hours he shared that he had heard the noise but there was nothing he could do about it. I made sure to confirm there were no other options and he assured me I’d have to live with it.I called a different Jeep dealer in Metarie to schedule a diagnostic. They asked to keep the car overnight to replicate the noise in the morning and gave me a loaner vehicle. The next day they notified me I’d need the rotors resurfaced and brake pads sanded. This fixed the issue. Not sure why it took me 4 visits at Premier to have the issue go unresolved but I wouldn’t recommend them to my friends or family.

The worst experience ever. No one answers the phoneIt’s hard to get in touch with anyone about your vehicle.you call to find something out you receive the run around when they do finally answer you over it’s by far the worst service experience I’ve ever had with a dealership and that makes me never want to return.

Fast service and it was an easy check in. I love the Jeep Wave program. Super friendly staff too.

Nice smooth transaction. Van was an awesome help and premier was the only place that had the Ram exactly the way I wanted. Well worth the 3.5 hour drive to New Orleans.

Best experience at Premier purchasing my Jeep Wrangler. My Salesperson was Shade and not only was he knowledgeable, but he was friendly and able to assist without feeling overbearing. The manager Juni was also awesome too! Finance was on point and the finance manager was great to deal with. The customer service at this establishment is amazing. Even with the car shortages currently in place, Premier in New Orleans is the place to go if you’re looking and in the market.

Ali was great and really helpful. Thanks for everything! Ms Monica was quick and resourceful, thanks!

This is my second vehicle from this location. Both times have been a great experience. My second was much easier everything was in order and my purchase was done with no problems.

After my car was involved in a hit and run, I was devastated. I had to make a decision wether to fix my existing car or trade it in for something newer. I received a pre approval letter from my bank previously and decided to follow up on the offer. Mrs. Dale Washington was super nice and accommodating when I called to set up my appointment! Mrs. Washington assured me she would help me find something. After looking at two cars (which I couldn’t get due to high down payment) she came through with the perfect car at a down payment I could afford! Also the sales manager put me in a loaner car while the deal was being processed! This was by far the best experience buying a car I’ve had. I will definitely recommend this dealership!Thanks Again Mrs. Washington and team!!

Received excellent sales service from the staff at Premier Dodge Chrysler and Jeep and I look forward to making more transactions with this dealership in the future. I highly recommend their employees. Genesis was an excellent sales rep for this dealership.

My sales person was Van. He made this deal happen. I would most definitely recommend him to anyone!!

I had a mechanic diagnose my jeep engine. I brought my jeep rubicon in with a bad cylinder number 3. After weeks they diagnose my engine with Cylinders 2 and 3 are dead. i check thee milage and they had driven my vehicle 6 miles! i confronted the mechanic and he laughed and said he usually test drives theem 10 miles. I got angry. the milage in annd out. was wrong and. i wannted her to correct it on the paper and I couldnt believe it and the customer service woman ally was printing a correct page and she threw the papers at me. im in the parking lot horrified.

Everyone was absolutely wonderful and extremely kind, helpful and ready to go the extra mile. They actually stayed late after closing to help me. I’m looking forward to going back to get my new car. Thanks everyone

I’d been to multiple dealerships trying to get a car and they all kept saying the same thing. “Your credit, your upside-down” But I never heard my salesperson say that he kept trying to get me something clean with no accidents or damages.

The service was excellent. My sales representative Shade Ghanem was really nice he fixed me up with the car I wanted at the price I needed very satisfied.

Premier Dodge sold me a quality truck at a good price. I am very happy with them and the truck.

I’ve purchased 4 Trucks from This Dealership. I’ve never had a bad experience with any of the staff members. VanFortune was my salesman who I highly recommend he didn’t BS me, he didn’t have me sitting around waiting, he was awesome. I also had a problem with the Automatic Running boards on the Truck, Blake in The Service Department was very Generous and nice. He got my problem corrected with no hassle and no run around. I know they get a lot of bad reviews But all of my experiences with this Dealership has been awesome.

Service and Parts department are extremely disorganized and unprofessional. Since this is the closest dealership to my area I have interacted with them several times. I cannot express how frustrating it is to make the drive there and come to find out that they are not ready/do not have the part/etc (even calling to confirm before I drive over there). This has not happened to me just once, but over four or five times. I will not be giving them my business anymore. I wanted to warn other to call and TRIPLE check that they are ready to service your vehicle and have the correct parts before you drive there.

Clarence Jackson and his team were excellent. They explained everything to my understanding. The first time I came here was three years ago, and I look forward to coming back in the future. Thank you for this car buying experience.

Found my dream truck at this dealership and I bought it from who I now know to be the dream sales person Mrs. Dale Washington. Mrs. Washington was so refreshing to work with and is the absolutely nicest sales person my wife and I have ever worked with. When looking for your next vehicle just call the dealership or email her at [email protected]. Thank You Premier Automotive for having The Best Sales Person in Louisiana!!!

Absolute incompetence, and rude about it. I scheduled service online, show up to drop it off, and am told that they have no record of my appointment. Cant help me even after I show them the appointment confirmation, and Im told that it would take an entire week before they could even diagnose the problem. God only knows how long it would take them to actually fix anything. Every single person I interacted with was completely uninterested in doing their job, and I was treated like an annoyance throughout the entire interaction. Dont service or buy a car from these people.

The staff is very professional and helpful.I highly recommend Premier Chrysler jeep to all my friends.

The most trustworthy dealership I have ever come across

Quick. Very professional!! Free beverages too!

Premier Jeep has a very friendly staff. They’re very busy, so I made sure to call in advance to schedule my appointment. The repair was timely and they even washed my Jeep! I’ll continue to come here with my maintenance needs!!

My deal literally took 2 hours and Mario was excellent. I was so nervous about getting approved and I was able to drive away with a car. Thank you so much, this was an awesomely experience.

We choose Premier Chrysler Jeep Dodge Ram, since from the beginning of this process they helped us through all our questions. They had a Spanish speaking Sales Representative, that worked all the way to provide the best service and offers. Mario Mencia make possible that our daughter has her first car and she is more than happy, all this was possible with the support and assistance from Mario.Thanks Premier and Mario!!

Got my oil change and tire rotation today. I checked the oil and good they changed it. But i dont think they rotated my tires, this is the second time that I went here to get my truck serviced. Next visit I will make sure I have enough evidence if they dont rotate my tires as I paid for it.

Service is horrible, my car has been there almost 2 weeks and no one has answers, they won’t even answer me at all and when they do it’s nothing. Know what you’re doing if you leave your car with them.

I showed up late for an oil change and they got me in! Great service!

I have used this dealer for purchasing trucks and getting warranty work done for a few years now. They are always on top of concerns and always tries their best to help the customer. I have no complaints and recommend everyone to give them a shot to earn your business!

I have never had such good customer service at a dealership before. The service team at Premier was fantastic. The person who helped me on 2/20 (forgot his name) was very thorough with going over the inspection report.

Excellent dealership very accommodating brought my truck in for service got it done while I stood there excellent service management and technicians please see Mario Mencia in sales if you want a good deal

A little lower than I hoped on my trade in, but I did get the exact truck I was looking for and my sales rep did a great job informing me about the features.

Want to give a big thanks too David in the parts department, he went out of his way to help me getting the parts for my truck, he’s very knowledgeable about his work, will definitely go back too him when I need parts go my truck, thanks again, definitely recommend going too see him if ya need anything . Karl

I went to Premier searching for a specific type of car. Our sales agent Jordan provided us lots of research and let us test drive what we asked for and more. His recommendation helped us find our dream car and made the process quick and painless. Everyone on the lot was helpful and knowledgeable. Thank you!!

We found Ms. Washington based on the amazing reviews posted on this website. Everything that we read proved to be so accurate - Ms Washington was absolutely wonderful! We were buying a car for our daughter in NOLA but we are located in another state. She treated my daughter like she was one of her own and made sure to find a car that was safe and reliable! She was so kind, thoughtful, and patient. We appreciate all that she did to help our daughter and recommend that anyone purchasing a car from this dealership contact Ms. Washington!

I had a terrible experience purchasing my daughters car. They sold us a car that had not been inspected and had all sorts of issues . Returned to the dealership more than 5 times and am still unsatisfied with the outcome

They didnt complete any work on my vehicle and accidentally overcharged me over $500. I will never darken your doors again and will definitely share my experience with everyone I know.

Katrina Porsche was amazing. She made the process seamless and easy. She is a ROCK STAR!

The Location on I10 Service Road The Staff is horrible, Unprofessional, and Really do not care. All they want is to sell vehicles.

Jr handled my deal and he did a great job I highly recommend seeing him.

Go see Dj Luigy And Juni they will help you out and take care of you for any car need. U won’t be disappointed. Best deal u could get 💯 % satisfied

Our experience was amazing and we highly recommend Kevin Letulle!!

They did a good job. Fast and very professional.

I put in an offer for a 2015 Fiat 500 on September 2, It took almost 2 weeks and a call in order for me to get a response from the dealer. The original price was 7500, by the time I was able to get ahold of a salesman the price had dropped to 6992. I requested a little more information from Shady and received a text response. I attempted to do an online purchase for the vehicle and was told by the finance manager They had to email me the paper work and it would go from there. I said that was fine . I was emailed the out the door price which was 8818.62 on a car that was a little under 7k I asked for a detailed break down of the price and they it was as follows .995 dealer fee ( every car get this) 200 doc fee, 399.95 tax 231.75 non doc fee. when I asked the dealer shady (how ironic is his name). He responded these arecommon fees and sent several other contracts with the same fees. He stated he would speak to the GM. I offered 7500 out the door and I would pick the car up rather then having it delivered for the online price of 99$ even though that was more convenient He came back with at 8k out the door and they would deliver sounds great right ? My next quest was what is the warranty, I was told by shady there is no warranty once the car is delivered it is as is no youre the sole owner. I then stated I was no longer interested Shady responds the following business day stating the warranty is now included after speaking with the GM and 8k is the price attached. I decided to sit on it look around and countered with 7800 with a warranty cash. ( BECAUSE EVEN SHADY CAR DEALERSHIPS OFFER A WARRANTY) and he returned with 7,800 no warranty is what his GM offered. You cannot tell me that a 3,00 mile 3 month warranty is worth 200. Not only that if theyre really out to sell cars what is 200 to a dealership that make money off of NEW cars as oppose to used vehicles. They encourage you to finance through them which of course makes since, they encourage you to use the banks they use., however that in returns screws over the people who are paying cash out of pocket for a vehicle. additionally. Who in hells hot a$$ would buy a car online without a warranty, that doesnt even sound like it makes sense ... Buyers beware if youre Financing and dont pay attention to the fees YOU ARE GETTING SCREWED. If youre paying cash go elsewhere

Ms.Dale was the best sales experience I had, Ms.Dale is very knowledgeable about the vehicle I purchased, Very friendly, kind and caring about the budget I set, Ms.Dale showed world class customer services .

I have had the worst experience with Premier Chrysler Jeep Dodge. Every employee that I have worked with has been very hard to get in touch with, it took me three weeks to buy a car that should have only taken one day. No one returned your calls. They put you on the back burner unless you’re buying a brand new car. If you’re buying a used car, you can forget good service. I would not recommend this place to anyone just because of how terrible the service has been.

My jeep was at their collision center for 3 months and nothing was done. I finally made arrangements to have it towed elsewhere If I could give a zero instead of this 1 that I posted, I would.

Car buying experience was wonderful. Beyond that was horrible. For over a year now I have been dealing with horrible service by that service department. Cha Cha has the nastiest attitude. She is very rude. Warren is wonderful. The only reason I even use them for service is because I bought a service package when I purchased my car. I dropped my car off for an oil change and when I picked it up there was a nasty scratch (on a brand new bumper). Called to report it and the operator was very nasty. She actually hung up on me 3xs. Service department was closed and I asked to speak to any manager in the dealership just so I can make a report until I returned (this was Friday evening). The sales manager got into a verbal altercation with another salesman and there were many f this and f that before he acknowledged me again and my concerns. Then he just said that the dealership and the service department were two different companies and I would have to handle it with them. When I dropped my car off today and tried to explain my experience to the service manager, he cut me off stating, I wasnt here Friday or Saturday so I cant do nothing about that. REALLY!!!!! Very poor service.

So Helpful! They did everything they possibly could ! I’m walking out with a new car! Best dealership every

I was having issues with my Jeep Cherokee 2019 I took it to the place where I brought it which was Bergeron Jeep I had a issues with my Jeep displaying different EVIC messages I brought my car to their shop and was told it was a battery issues they change it out When I went to pick up my vehicle still had the same issue and they could not do anything about it So I went to another dealership which was Premier Chrysler Jeep Dodge Ram Fiat Where Mr.Blake did a way more better customer service job than I expect he took care of the problem and solve my issues I had and I recommend anyone that’s has a problem with their vehicle take it to see Mr Blake he goes out his way to make sure his customer is satisfied and Happy and I will continue to do business with him

Clarence helped us with our purchase. The experience was very pleasant. We did not feel pressured at all. I would definitely recommend checking this place out.

Scheduled a test drive, only to find from Juni Mejia that I cant drive the car I was scheduled to drive. He refused to run a credit report, or even calmly talk to me about the situation. He then walks away, telling me the car has already sold and cursing me, telling me to get lost. I tried to calmly talk to one of the financing agents, but the mor I think of the way I was treated my Juni Mejia, I cant bring myself to give them my money. It embodied every bad stereotype of a car dealership I could imagine.

I brought my vehicle in for repairs was told itll cost $1100. Paid for the repairs only to get into my vehicle for 3 of the reasons I brought it in for still exist. Im then told its something addtl to what I was originally told it was and itll cost me only $400 more because since I had already spent so much they would wave the labor cost. Truly disappointing. Because now how do I know whatever this new problem is wasnt the original problem that they had me pay $1100 for. After all the years Ive done business with this dealership. 3 purchased vehicles. I left there today feeling ripped off which is the worst feeling in the world. Right before Christmas

They were excellent, particularly Chad and Christian. My RAM had a problem while we were traveling. They fit me in and enabled us to get back on the road to make it back to our granddaughter, in California, for Christmas. I think the Service Manager had something to do with the Christmas blessing, too.

I had a Dodge Ram 2500 from 200 - 2005 when I owned a catering business. This was my first truck purchase since then. WOW have things changed in the truck world. The amount of electronics and systems on the Ram 2500 are amazing. The team at Premier Ram guided me through the entire process, making suggestions and helping me understand what options were most appropriate for me. Eventually, we agreed to custom order a truck to get exactly what I wanted. Got lucky that the truck was made before the factory closed down for the pandemic. The team at the dealership treated me like family. Walking me through ever aspect of the vehicle to ensure I was completely happy and answer all my questions. They also found every discount and rebate offered to ensure that I got the most aggressive pricing on my new truck. I have bought 14 vehicles so far. This was by far the best experience I have ever had when purchasing a vehicle. I highly recommend the professional team at Premier for your next vehicle purchase.

The staff at Premier made the process of making a trade and purchase from out-of-state very easy and seamless. Very courteous and knowledgeable and willing to take the time to make sure I was confident in my purchase. An all around good experience.

Well I can honestly say this is a dealership who cares about the needs of their clients!!! The sales person Shade. Was incredible at finding the color challenger I wanted!! But wait then we had Elvis who really helped me fight for my trade in value and monthly note!! And then off to the Finance withTyler!!! Where I never in my 20 years of buy a car can say even the Finance mgr was polite and really helpful to us!!All of these people care about you!! So much we came back a year later and still got Awesome service and 110%. Satisfied!! I will continue to send my family and friends to Shade, Elvis, And even Tyler in Finance! Because believe me they will take care of of you like a King!!! Please call them today!!!!Thank you!!!!For still caring about US the Customer!!!!

Excellent experience, the staff did what they said they were going to do.

Clarence is a great salesman he listened to everything I wanted in a vehicle I am very pleased with my purchase!

Bryant Duvernay was our salesman and he did a great Job! He made purchasing our Jeep Wrangler so easy, and did everything he could to make sure we were happy. Next time we need a vehicle we know exactly who we will go to. Thanks Bryant!

Awesome 👏 service at this location and see Van! He’s the best!

Shade was a very amicable salesman. The car is great. Found that the vehicle hasn’t had oil change in over a year and a half, mileage requirements not met but definitely over the year time frame. Car missing items on sticker such as floor mats, owners manual bag for roof panel and possibly trailer hitch if it is included in toeing package. No overview of the operation of car systems etc. purchase experience was very good otherwise, I had my own financing.

Always look out for you they will work something out wit you.Clarence look out for me in my wife

My experience was awesome Van was a very alert and attentive salesman really satisfied with my purchase at Premier Thank Yall

I completed an on line query about a certified used 2019 Ram 1500 I was interested in. I received a call within minutes from Ms. Dale Washington. She was very personable and professional. I told her what my interest was and that I had a trade-in vehicle. I drove from Baton Rouge to New Orleans to see the vehicle which turned out to be what I was looking for. In the course of the next few hours we settled on a price for the sale and trade that was what I had asked for. Through it all I was treated with the utmost courtesy by Ms. Washington. She listened carefully to my comments was very considerate of my time. I also met, Larry the Sales Manager and Shawn Wilson, the Finance Manager who were also very helpful. They all worked very hard to meet my request and thus they truly earned my business.

Excellent customer service and friendly staff! Cha Cha was especially helpful and friendly and my vehicle was diagnosed efficiently :-)

Got our Jeep from there. Great friendly service. Above & Beyond to satisfy us. A great group of people

Clarence got me In and out within no time. Definitely recommended! I LOVE MY CAR‼️

I highly recommend anyone to go there and get a nice vehicle. The service there is great, and the people are super helpful. They are so helpful that, I didn’t have and car and they took me to the insurance place to get insurance for my new vehicle. I don’t know no other dealership would do that besides them. I been with them for 3 years and this is my second new vehicle with them.

It was nice and not busy, a very decent choice of cars. TJ was great and attentive. Its all about details in this business. Larry was great and fun to work with, it was a pleasant and stress-free experience, thank you guys.

By far the worst I have ever experienced. They sold me a car with dry rot tires and two of them blew out while I was doing 70 on Hwy 90 near Houma. But here is the kicker, it is now 2/1 and I have yet to ascertain the whereabouts of my license plate. Keep in mind the car was purchased on 11/24. I spoke to numerous people and left many messages. I was told last week it would be sent overnight but apparently overnight means 8 days and counting. Finally we got the truth. They sold it with NO TITLE. Stay AWAY! Getting legal representation

Arrived and was greeted by technician who had previously serviced my car. I explained the purpose of my visit and inquired about a concern in the vehicles operation. I was told the approximate wait time and ushered to the visitors wait area. When the work was completed, the technician informed me of service recommendations and associated costs. I really appreciated the courteous and efficiency of this Premier Jeep Dodge in New Orleans East.

Fast and quick service. Everyone was courteous.

Ms. Washington filled in for Alexus when Alexus was busy with another customer. Ms. Washington was very professional. She made me feel at home. She showed great customer service skills. Ms. Washington would make me buy another truck from Premier Chrysler Jeep and Dodge. Thank you for an excellent and outstanding job. Thanks. Jerry Murray

Mrs. Washington was amazing. I came at 10am.. and we ran into trouble but she didn’t stop until I was satisfied and in the perfect vehicle for me. She made the process painless .. and worked tirelessly to help me get the car not only that I can afford but all the benefits needed for my day to day life. She’s great at what she does. J.Cole

Great experience! My first car, everything was easy, people were very nice!

My sunroof was supposed to be replaced in March. I was told I’d have to wait until they had a “loaner”. Meanwhile my Jeep was stolen the sunroof stuck open and after they changed to PCM unit the whole car started shaking when put into gear. Ray Brandt isn’t any better.

Great customer service and great prices. Not to mention the vehicle selection. No matter what kind of pre-owned vehicle you’re looking for, this is the place.Tell them Nick sent you. Lol

Super fast and super friendly

Very bad experience I don’t think I ever come back over there I wasted three hours for nothing to get a oil change I bought a package of synthetic oil and when I got the paperwork it said standard oil I asked for a manager the manager was in a meeting I feel like the manager been in the meeting for four hours I try to call my experience was horrible

Sheldon was very personable and professional. I found a deal online and he was able to accommodate me. I am very pleased with this and would highly recommend this dealership.

Normally im pleased with the services and prices. But this time im not. I sent my wife to drop my car off for an oil change and tire rotation that i normally pay about $50 dollars for and she was charged $106.30. Instead of giving her the oil change package they have for $38.85 she was charged separate prices for each service. I cant understand why wouldnt she be charged the lesser price or is it standard protocol to get over on a woman?

My vehicle had a factory recall. This dealership worked on my vehicle without an appointment and I was on my way in less than an hour.

The service department was horrible at communicating. They say they will give you a call back but never do. Had to call them and when I did, I almost had a better chance of winning the lottery than speaking to the person I was supposed to. They also marked up all the parts that were installed by 100% or more. Wont be using them for service again.

Premier lives up to the name! Larry and his crew were the best! Thanks for a wonderful experience!

The service department did an awesome job servicing my truck. Vickie said it will be ready for 11, and the service was completed at 9:50. I like coming to this location. Vickie is always a pleasure to work with. She even address me by name. I feel welcome when coming here. There are three service representatives. They are knowledgeable, helpful, and kind.

I looked at a used Toyota Corolla in rough condition. The salesman Bryant and I discussed $3500. But he wouldnt honor what he said. Dont waste your time going here.

Went in for a routine oil change & inspection. Upon returning home I noticed oil leaking where I never had a leak prior.

Honestly there are a multitude of problems at this dealership specifically in service. The employees seem overworked and there is no follow through with return phone calls. I have been there at least twice and both experiences were lackluster. The first time I scheduled a recall service and was given an appointment date. After two hours of waiting I was told that the part wasn’t in. The second time, my car sat at the dealership for two weeks before it was repaired and then the service light came on once I made it home. I spent more on the rental than the actual service. If I wasn’t concerned about my safety driving a car that was not functional for the road I would not have brought my vehicle in to be serviced.

This was by far the best experience I have ever had at a car dealership. Ben Broitman was honest, efficient and he delivered on his promises.