Been going here for several years. Service has lacked the last visit and was not looking forward to this trip. Had appointment and my grandchildren unexpectedly but they were able to take care of me. I hope things get better with employees for everyone. Hope the improvements continue. Mark my Service adviser has been consistent and I am thankful for that.

My Experience After 3Yrs. With Premier Honda Was Very Uplifting And I Was So Excited 😁 With Terrence How He Took Great Care Of Anything Needed To Be Done To My Car. He Even Went An Extra Mile By Providing Me With Great Rates. I Would Tell Anyone To Go See Terrence His Attitude Was The Best, His Smile And Will Help You With Your Tools And Direction In Your Car.

Great Customer Service given by Tuesday in the Service Department. Prompt, courteous and knowledgeable staff. Thanks Premier Honda!!

Premier Honda on i10 service road In New Orleans is a great place to purchase your car their customer service is one of the best check them out

Never buy a vehicle from here. Very poor customer service skills. The operator sounds like she didnt finish high school. A man (boy) answered the phone and started laughing, then hung up. Im sure both of these 2 peoples children are just as rude and obnoxious as they are.

I drove 2 hours only to find the car I was coming to look at had been sold. No phone call or notification. They wasted my time and my fuel. I will never recommend a place that treats their customers so badly.

Went to Premier Honda for a B127 maintenance code in my wife’s 2019 Accord. Meet at the car by Mr Tarez. Explained that i was coming for a B127 maintenance which is rotate tires, change air filter and cabin filter and brake fluid flush. After a fair wait time i am whisked to the cashier window with Tarez more concerned to explain that i could get 3 10% coupons by giving him all 10 on the survey.(Kind of rude) In a rush to get to an upcoming appointment i just paid bill and left. Once i had a chance to look at invoice i noticed that i was charged for and oil change and tires weee not rotated. It should be noted that i purchased oil changes at new car purchase and tire not rotated. So after spending my morning at Premier Honda I now have to call back to get a refund for the oil change and a promise of a free tire rotation. If i had not pre purchased maintenance items i would never visit this dealership again. Thank you Tarez for your lack of awareness to what you do as a service advisor but you are well versed in how to solicit positive reviews to make everyone think you and this dealership are worthy of anyones time and money. Steer clear if you are able to.

Great service, a job done right, friendly and professional staff and they even washed my car!! Mark really took care of me. He gave me a quote after the inspection and I am satisfied. My car looks and runs like new! Thanks Guys!

I came into Honda yesterday morning the lady that was at the front desk was horrible she had white stuff around her mouth looking very nasty she look like she just got out the hospital she was trying to talk to me and eat her food!!!!! So unprofessional it made me sick to my stomach I went to Honda Slidell and purchased me a brand new car !!!!!! I would never go here again as long as they have unprofessional service here!!!!

The service guy I think his name is Tarez met me as soon as I drove up. He was very attentive, and a gentleman. This guy made me feel as though he was my personal service man. It was so refreshing.

They where pretty Kool and very helpful I guess but I wanted that 🚗😓

Extremely helpful people at this dealership and kept me posted on any updates I needed with my vehicle. They were knowledgeable and explained everything to me with a lot of clarity. I would highly recommend going to this dealership.

Thanks Tarez for a very great customer service. I would definitely recommend Premier Honda service to family and friends!

Oil change for 2019 Honda Civic 4 cylinder is expensive! Dropped car of at 9:00am for oil change and tire rotation. I was told it would be ready in 3hrs. It took 6! Went to pick up my car and was told it would be a few minutes because it was being run through the car wash. It wasn’t washed. Overall bad experience when I chose to pass another Honda dealership which was much closer to my home. I tried to be a loyal customer.

Best Dealership ever. Straight forward and honest. Exceeded my expectations.

Premier Honda’s Service department was very efficient, professional, and accommodating. Tarez’s communication concerning updates with my car service was great. I highly recommend using Premier Honda to service your vehicle.

The service advisor, 71025 Tarez Hill was on top of his game! He displayed a sense of urgency for each customer he was dealing with and made me feel confident I made the right choice for my repairs. The service tech was excellent as well-got my work completed must ricky-tick!I can’t say the same for “Superior” Honda on the Westbank. Those idiots would not even answer the phone!

I contacted Premier Honda for a specific vehicle, the dealership contacted me a few days later that the vehicle I was interested in had arrived, my wife and I went to Premier only to be told the vehicle was sold and wanted to know if I wanted to purchase something different. I was clearly told the vehicle I wanted was in, for the specific purpose of enticing me purchase a different vehicle. I waited more than a week to purchase exactly what I wanted, or so I thought. The vehicle I purchased only came with one key fob, which wasnt disclosed until the purchase was complete. Very disappointing sales experience but the product is what I expected. Will not purchase any other vehicles from Premier Honda

The service I received at Premier Honda was great. The staff was friendly and the prices are affordable. I had a scheduled appt. for my car a/c not working.It was busy then usual but they managed to fix my a/c within a reasonable time. Mark was my service provider and made sure I was notified right away. I always recommend this Honda to anyone needing service.

Going to dealerships can be stressful but that was not my experience. Brian answered all my questions and was very personable, which made me feel comfortable. Was pleased with the entire process. Would recommend this dealership to anyone looking for a vehicle.

I had a great experience choosing my new Honda with Premier Honda. Kyron and Tony were very helpful and thorough when explaining benefits of different cars and very knowledgeable about the car I chose. Thank you!!

I showed up for an appointment to get a recall fixed on my car and an oil change. I made the appointment a week before and guy named Mike told me that the recall part was in stock. I showed up for the appointment at the appointment time and they told me they didn’t have the recall part. So I said that was fine I’ll just get the oil change. They then told me that to get my oil changed would take four hours even though I had an appointment. I then tried to speak with a manager who never came out. So I then called for a manager and left a message. That was two weeks ago and I still haven’t heard back from the manager. If I ever go back I’m going to show up with a dictionary so they can look up what the word appointment means.

I had an excellent service advisor who took care of my needs. He was always available for questionsHe sent some one to jump off my car when the battery when I left the place. I will recommend your facility to anyone

Premier Honda is great!! The staff are so accommodating and really care about their customers.

This is my 2nd honda from premier honda, this honda accord is my second one .after my lease was up I decided to purchase car, purchase extended warranty,immediately canceled the warranty,DON MATHIEU IN CREDIT DIDNT WANT TO CANCEL THE $3400 PLUS WARRANTY, INFORM ME that I would not have an warranty on car, than refuse to give me paper showing I had canceled the warranty, than was told I had to wait 4 to 6 week to have this $3400 plus taken off my account,I was given all kind of excuse, and became very rude, I have try to talk to the manager, the warranty Co. State they never received a cancelation, same answer from the finance co,Co, Im told it going to take 6-8 weeks, try to talk to MATHIEU AGAIN, REFUSE TO TALK TO ME, I WAS TOLD HE HAVE DONE THIS TO OTHER CUSTOMERS, WENT IN AGAIN,TALK TO MY SALESMAN RHODES MATHIEU STARTED YELLING AT ME IN THE MIDDLE OF THE SHOW ROOM FLOOR,STATING HE DIDNT CARE WHO I REPORT HIM TO, IT WOULD DO ME NO GOOD,I WOULD NOT BUY A BICYCLE FROM PREMIERE HONDA,THEIR SERVICE IS HORRIBLE,RATE THEN A LARGE 000000

Where do I begin, my first contact with Premier Honda was great, they were very attentive and helpful but that soon ended. They have had my car almost 30 days now and noone answers the phone, I have left messages and when I do get someone they cant tell me anything and say they will call right back and a day goes by and nothing. Very poor service, definitely wont recommend this place.

Started coming here for maintenance 6 months ago and its a refreshing change from what I was used to. No complaints at all so far, prices have been reasonable and my experience all around great. Working with Mark in service has been a pleasure. Hes very straight forward with explaining whats needed and keeps you informed as the projects move along. I will be returning for future services.

Great service and friendly staff. The service on my car took longer than expected and I had to come back later than week and they took care of the cost for me. I thought this was very nice and considerate and not something that typically happens at a car dealership. I will definitely be back.

Service personnel were excellent, especially Tarez. He maintained contact to keep me informed of the progress with my car repairs.

Yesterday I went to get my car serviced. Tarez was so helpful and kind and he took care of me the ENTIRE time, which I appreciated so much!! He is now my person for everything when I go there and I wouldn’t have it any different!

Was in and out with an oil and oil filter change. I understand they lost ipads after hurricaine Ida but still would appreciated a visual inspection even if it was written but still happy with their work.

I was very pleased with customer service provided by representative Tarez Hill. He was very courteous and provided a thorough explanation of the services performed.

I took a chance and went in a Saturday, without appt. The service was prompt, friendly, and courteous. The waiting area is spacious, comfortable, and clean. This was my first service experience since purchasing my first Honda and it was great! Thanks Premier Honda!

My experience with the sales agent, management and the finance person at Premier Honda was great. I have always had a fear of car dealerships based on based experiences, this experience was quite different. No stress, no switching and no forcing the deal.

The sales person was very nice but not very knowledgeable. The finance officer was very unprofessional. When I decided not to purchase one of the products, he was very upset and raised his voice. After which he told me that the deal was done and insinuated to get out of his office.

FYI this is going to be a very long review.This place was awful. We found a car on their lot via a car buying service that met our needs on paper. We called/emailed ahead asking for pictures and got back the pictures I have attached. The car looked a mess. When we inquired about the mess we were told it would be cleaned before we took it home [red flag in my book]. We decided to go down there (4 hours away from home) and when we sat down we informed the person we were not interested in any other vehicle as we had already gotten a list of what they had on their lot. The customer service representative we worked with went to go get the car. She came back in and bypassed us to get a portable battery jumping dolly and ran back out without saying a word [another red flag]. The customer service representative came back and informed us that the battery was bad and they WE would have to replace it and then we could buy it [another red flag]. I asked why they couldnt replace it and I was giving some story that made no sense. At this point I have already made up my mind that I am no longer interested in this vehicle or this dealership. The final failure in my eyes was the customer service representative asking me if there was any way she could have us by a truck they had on their lot. At this point it is very clear they are just trying to offload some trouble child car onto us and make a profit all in one go.Long story short, dont buy a vehicle from this dealership. They dont even try to make it look like they care. You are just a paycheck to them.To the owner of the dealership. I am not happy with your company if you cant tell.I dont know what it is with dealerships in this state. I have yet to find a dealership that I trust.

Great service! They gave me a great offer for my trade in and helped make the buying process easy! Highly recommend this dealership.

The ✔ Tire Light stayed on after I put air in all tires. The guy with theAnouncers Voice assisted me. After my car was checked I was informed of minor things and my phone was connected. -- No Charge. Thank you for hiring a great staff.

As usual, Wille Lagos, Service Advisor, was very knowledgeable and responsive to my concerns. I really appreciate interacting with him. The best!!!

They are liars and thieves. My sister nearly closed a deal yesterday there with a down payment of $4,000. They ran her credit, affecting it, and when my father reviewed the contract, he saw they didnt apply the full $4,000.00 and only applied 2 grand, which is why the car note was so high. When confronted about the overlook, the seller got defensive and they ended telling my sister and father to leave the premises. I really cannot believe how unprofessional they handled the situation and I DO NOT recommend ANYONE to this dealership. Weve been trying to reach a supervisor to submit a formal complaint, but every time we call, we are given the run around and cannot get anyone on the line. Horrible!

Very professional and, within a timely matter. Service was great young man was awesome.

I’ve purchased several cars from Anthony Legeaux and the Premier family and I’m thankful for a hassle free car buying experience every time. They literally ALWAYS exceed my expectations when I’m at the dealership. Thanks for making me feel like an VIP.

Great dealership, I have nothing but praise for Josh, my salesperson and Don, finance department. They made my buying experience easy-breezy. They were professional, knowledgeable, courteous and friendly. Most important no pressure. I highly recommend Premier Honda of New Orleans.

I experienced good customer service and advice regarding how to fix my paint job. I enjoyed drinking coffee in the Honda waiting room.

Willy was fantastic through the whole process. I got my car back quickly.

Purchased a diesel 2014 Grand Cherokee from these people on March 20th. After leaving the lot, it overheated on the way home. They sent a tow truck and covered the tow and all the charges, which totaled over 10k for a radiator and new engine. Now I know what youre thinking, 10k work on a 14k car, why wouldnt this be a 5 star review? Normally, Id agree. In a normal situation, that amount of dedication would have me only doing business with these people for the rest of my life. Below is a brief description of why Ill never buy another vehicle from Premier Honda or any dealership under the Premier title again.The downfall of the entire process was ultimately the customer service and professionalism. Before it was an engine problem, I was repeatedly given a 2-3 day ETA of completion. Each time, Id wait for the end of business on the last day of the estimate and call for an update. This means that I initiated nearly all of the contact during this time, even though they were consistently missing their ETA dates. Then they moved my car to Premier Dodge/Jeep for their diesel experience (and Premier Hondas lack of. How many diesels does Honda make after all?) This was a choice I respected and appreciated. This came with a misstep too though, the sales manager (Dwayne, buddy, you know this is you) at Premier Honda took this transfer as a sign that he no longer needed to stay in contact with me since my business was now somehow with Premier Dodge and theyd be updating me. As he was footing the bill, it took a heated argument and some frustration from me to convince him that I still would preferred to be contacted by him and Premier Honda for updates. After that, I convinced him to put me on his calendar for a twice a week call. From there, it was mostly smooth sailing. And after two months from signing my papers, I finally have my vehicle in my possession. Im just hoping the registration process goes smooth at this point.So in conclusion, if you need a vehicle, they might be alright. I was in and out of there with no haggling and bs in a matter of hours. It was easy. But if your car has an issue, be very forthcoming, direct, and possibly a bit rude with any expectations you have for them. He (Dwayne) will argue with you for the sake of arguing instead of just hearing you out and adjusting his behavior.Oh, and for the sales person that had me back in March, if you are a representative of the Premier team and cant take a customer being upset with you over a mistake the service department made, maybe you should reconsider what it means to be a part of that team.

Made an appointment to get some recalls done for my wife’s vehicle. Brought the car in the morning on time and waited all day until close to their closing time. Wife called for an update and they told her that they left her husband a voicemail (which they didn’t) that they were over booked for the day and couldn’t get to her car.Went to go pick up the car and they told us to come back after the weekend and they’ll promise that we will be first priority. Asked the service writer how long it would usually take because I would have work later that day and they said “most” dealership same day but here 1-2 days, if we had an appointment 2-3 hours. I told them I did have an appointment and they just shrug their shoulders. Seems like this is an on going issue with staffing this dealership or making unrealistic appointments for customers. Needless to say I probably won’t be coming back or recommending this dealership to my love ones.

Wonderful Service,, love everyone’s personality… good place great quality shop.

Willie was polite, informative and responsive on what additional services were needed for my vehicle. This is my second time having my vehicle serviced at this location and haven’t had any issues. Thanks again!coming to the dealership and ha

Tarez was very pleasant & helpful when I came in to get my car serviced. Thanks Tarez!

I actually had a fantastic experience buying a car from here. Dealing with car salesmen and and negotiating the price you want is normally a pretty horrible time in my experience. But at Premier Honda I was treated with respect, Brandon and Stephen are honest and nice people who really wanted to help me get what I could afford, and I left with a huge smile on my face. Thank you so much!!

Service advisor Mark took my vehicle in as scheduled, had tech test drive the vehicle for minor issue with the transmission hesitating. Tech recommended transmission flush along with brake fluid flush and completed the service in less than hour. Vehicle driving like normal again. Thank you Premier Honda.

Premier took great care of me and my vehicle.

Loved it they made me very comfortable, felt like I was with family at a gathering I enjoy my experience they was very helpful and knowledgeable and Kevin and Anthony made my sister and I feel very welcome I never experienced a dealership like this one like I said in the beginning loved it thanks guys you all are great 👍👍🙌🏼😊

I had nothing but good experiences with Premier.Ashton is basically the best woman ever. She knew I was in a bind and needed a car, worked with my budget, held my hand through the process (first time car buyer) and explained everything perfectly so I’d understand it. She talked to my parents, my insurance agent, everyone. Was so patient! And she got me in and out in 2 hours with the car I’ve always wanted!!!!Ashton is the best!

Good place. Service man friendly informativeWait was ok. Clean wait room. Got oil and filter and tire rotation.

I am very disappointed with the service I’ve received after purchasing a Honda Accord from you all. After y’all got my $4,000 down payment and I drove the car off the lot it was no more good service. I traveled over an hour just to purchase a car from y’all. I made an online appointment to get my oil changed only the get there and y’all say y’all don’t acknowledge online scheduling, WELL REMOVE IT. I bet if I was interested in a vehicle online y’all would worry me to death calling and emailing. I tried to call and schedule the oil change no one would answer the phone. Y’all did change my oil though but I had to wait hours. Just poor service after they get your money.

Waited 3 hours for an oil change. That was expected. Didn’t get my complimentary car wash. The tech said they checked my transmission fluid and coolant and said it needed to be changed. I changed them at 100k miles. I’m currently at 120k. Sounds a little suspicious to me.

Buying my car here was such a breeze. My car salesman was Kevin and he was amazing! He definitely kept me entertained as all my documents were being gathered to complete the car buying process! I would recommend this dealership to anyone wanting an easy and quick car buying process.

The service was quick and quality. I drive a 2005 Honda Accord which I have owned since 2005. No one has ever changed my oil except a Honda technician at a Honda service. I pay a bit more, but the quality and trust I have in Honda services is exceptional. My car continues to perform optimally. I believe it’s bcuz Honda technicians take care and pride in their services which contribute to a great driving experience.

Drove in same day with the last minute appointment and they took care of me so quickly my two hour wait was less than two hours and everything was done with care and professionalism.

Service dept.was outstanding at premier honda new orleans .

Josh Ware and Joy Brooks handled our transaction. They were professional, quick and efficient. I’d recommend them to anyone interested in a Honda purchase.

I have been getting my vehicle serviced at Premier Honda for 5 years now. They always get the job done right the first time and they are very considerate of your needs. The amenities while you wait are great and they give you a free car wash by hand too which is nice! The prices are competitive with other mechanics shops.

Horrible service. I wouldnt recommend no one to go there. I seen a car I wanted and the lady told me to come to the office. I got there and they said the car motor had blown. They tell you all kind of lies over the phone to get you there, then when you get there its a different story.

I got a great car at a great price. The salesman, Sheldon, was super helpful!!

The service consultant was friendly nd knowledgeable. Waiting area was clean and inviting.

Although not conveniently located to me, thus far all my dealings (from the purchase to my first oil change) at Premier Honda have far outweighed the extra few miles to get there. Everyone has been friendly & positive. Id recommend this dealership over the other 3 Honda dealerships Ive bought from or had service my cars. So far so good!

Got the car I wanted right off the truck no haggling. Great price for trade in.

While the staff and technicians were kind, polite, and professionalthe wait time was extremely long (7 hrs.) Which is the reason for 3 stars.

The experience was smooth and easy. No hassle.

These my people! Per usual, they were really nice. I only bring my car to Premier since the day I purchased it. They hook me up with the service when I go there. 🖤

I would like to thank Kevin, Willie and Don for a excellent experience. They came through with flying colors. My service was excellent.

Sheldon Major is a great sales representative! My husband was interested in a car and Sheldon was patient with us and the length it took for us to make a decision (1 day). He was expecting us the following day and had everything ready and waiting for us. We did not feel rushed and we bought a great car that will be reliable for our family! We will be back for an upgrade in the future!

Every other day Im at the service dept,my tires light keep coming on. A new tire was put on stil low tire pressure, this happen every other day honda accord is having a problem another customer said she is having the same problem, how many other accord customer is having to insure this

Great service, friendly and courteous. Explained everything that had been done and thanked me for my patronage

Expert repair and replacement of side passenger mirror, expeditiously.

Great customer service. Estimate for amount of time work would take was spot on. Very thorough in explaining work to be done.

What a professional, helpful and experienced staff! I was driving through town on the way home to Houston, and my engine light came on. They booked me into the first morning appointment and fixed my problem super quick. I was out of there in an hour and a half. They have great safety measures for handling COVID-19 as well. I’m only sad that I don’t live in New Orleans or they would be getting all my business. Thanks again, Mark, for helping us out!

I had a great experience with the Service department. Tarez and Willie were great and professional.

They were friendly and professional. My car was serviced much sooner than I anticipated. I am very pleased.

If I could put 0 stars, I definitely would have. Extremely disappointed with this location. Made an appointment to schedule service for the airbag recall, when I dropped it off, service lady stated that it will be ready in the evening for pick up. Which I decided and stated to the lady that I will be picking it up the following morning and left my phone number and information with her. Assuming my car service was completed, I came to pick up my car this morning and was told that they are not sure why, but the service was not done. So needless to say, SERVICE WAS NOT COMPLETED ( not sure WHY NOT). Wasn’t able to leave my car over the weekend nor had time to do a rental, so essentially, I wasted my time going to this place because nothing was done. I understand if I didn’t make an appointment, but an appt was made and my schedule was arranged.Update: called service manager — he stated the parts comes from the manufacture and it takes days to come in, NOT SURE WHY THIS WASN’T TOLD TO ME. Felt like he was no help at all, transfer me to the supervisor, who did not pick up. SAVE YOURSELF TIME AND DO NOT GO HERE !!!!! Made this appt two weeks ago and the manager said they do not order the part till the car comes in. Also, told me corporate would not be able to do anything. Lol. Never was this discussed with me!

Excellent experience! Brandon was upfront, informative, and easy to deal with! Finance person was very accommodating and efficient! I couldn’t imagine an easier or better experience! I am thrilled with my new CRV!

Service was very satisfying,Service person was very satisfyingService area crowded bu t clean and spaciousA lot of good morning from the workersMaintenance of the car wait time was pretty good . No car wash / was due one from my last service no coffee or something to snack on witch is understandable due to Covi Thank you

Battery bad. Under warranty. In and out. Excellent service

The service here was very great. It was quick and fast. The staff here is also very friendly and helpful.

Excellent customer service. Excellent prices. Excellent attention to detail. Premier went above and beyond to not only give me a quality offer for my trade, but put me in the car I wanted in a matter of two hours. Extremely impressed with the friendliness and openness of the staff. I will definitely buy from you guys again!

Best dealer. Always willing to accomodate. Fast and great service. The best Honda dealership ever to me.

Willy Lagos and his team did an excellent job of servicing my vehicle in record timing. I was amazed to receive contact to pick up my car so quickly. It is only high quality service at Premier Honda. The professionalism and customer care exceed my expectations. It is a great feeling to know that your vehicle is in good hands when work needs to be done. Thanks Premier Honda!

Premier Honda provided an amazing experience while purchasing a car for my sister and her family. Stephen Shockley and Brandon were a top notch team, getting me information quickly and keeping up with quick and accurate communication, despite my being a couple of states away. They did everything I asked of them and had a new 2020 Honda Odyssey delivered to my sisters home. I am astounded by their level of quick and responsive service, and I am happy to recommend them. You should definitely head to Premier Honda for your next car!

They do quality work and offer great service.

Very friendly staff, not salesy at all. They will try their best to address your needs. Buying a car and taking care of the paperwork can take couple of hours but the team here make sure you understand the process and you get the best deal. If you decided to check out this dealership make sure you ask for Joshua. He is an outstanding and helpful Honda salesman.

Great experience. Best Honda dealership I’ve been to. Ask for Mark

I was happy with my Honda premier visit. I just bought my 2020 Honda civic sport a few months ago from this location even though I have a Honda in my home town. For this visit I was due for my oil change and I didn’t know that it also included a complementary car wash as well as a complementary tire rotation and I also found out that my next visit will also be complementary as well which I did not know. It was somewhat of a long wait I arrived around 2:20 for my appointment and didn’t leave till right before 5, but at the end of the day my car was taken care of nicely and everyone was just doing their job so I do not mind. There were a few other folks being serviced but there was enough room in the waiting area that you are not having to be closer than 6 feet.

Sales team try to steal 2000 from down payment when I noticed they told me to leave all the papers where alOlmos sing to get my new car be careful read all the paperwork before giving your down payment.

It was fast and smooth process! Willie went over all the details of my charges.Thanks Honda!

Great service, amazing sales person in and out within 3 hours with a brand new Honda pilot.

I made the appointment for 8:30 for an oil change. When I got there I am stuck behind all those people who did not made any appointments. Guess who got out last? Me. Why do they askMe to make appointment if it doesn’t matter?

Every one was very helpful and polite service was prompt and in 2 hours my car was ready just like they said it would be.I consider this good service.

I love this place I stay in Kenner but I will drive al the way out there for my car service it’s just better