Love this place friendly staff and very knowledgeable about items they sell always got what I need
I really loved this place when i came into the shop. I’m really big on herbs, vegan supplements, and candles. I spent around $60 for my first visit to this herb shop and left feeling great. Once I got home I looked at my ticket and it showed a item that was displayed for $5, actually was charged for almost $15. I called the manager immediately and they saw the mistake as well and told me they’ll make sure they take the sign down. I live almost 2 hours away from the store, the only thing I was offered is $8 in store credit. No cash back at all when they we’re the ones who put up the wrong price. Nothing! I wasn’t returning anything at all I just wanted the money that I was owed back especially since I can’t come into the store. Watch out for wrong prices if you decide to go on here because the manager Bryce will not help you out.
I was treated like dirt on the bottom of his shoe by sales man, MIKE in the pipe shop, at the 5055 Canal Street Herb Import store. On 07/28/2021, at 5:58 PM. Then shoved by a short red haired fellow as I was leaving.Plus, salesman MIKE, stole the silicone skin that I paid for, before I was pushedout onto the sidewalk.
Amazing customer service at the mid city location. Never a bad experience...25 years going there! Also, the dirty zombie coffee is the best frozen coffee in the city :)
I visited the Herb Import on Adams Street and met with Charles for a while. He was very informative on the products that I was interested in and helped me find what I needed (he was unwrapping the packaging as I was walking in with the item I needed)!Personally, I believe this business has a great selection of CBD products and they do a fine job of educating the customer. I will be back to make future purchases and PROUD TO SHOP LOCAL with this well established business. Thank you!!!
Cant really give an honest review until Ive tested the product. Check back in two weeks.Update: two weeks later, 10/8/19.Moved to Tennessee where every employer drug tests. Followed the instructions exactly. Started at 7:00am, between 11:00 and 4:00pm I took four urine tests. You get the results immediately. You watch as the cup graphs change. I failed everyone.
I came in to get a Galloway piece that he made when he was with Burner Glass, Tanner was behind the counter each time i was checking out which one I wanted. He remembered my name, which pieces I was looking to get and even found similar ones that we may be interested in. Tanner is an employee every company should be proud to have, EXTREMELY friendly, knowledgeable and all around seems like a great person. We had an AWFUL experience at the Uptown shop a few weeks prior. We were being rushed out when trying to spend a few hundred. When we buy pieces we get nice ones. Hopefully something was done about that because we never heard a word back from Herb Import on that issue. Tanner made all that better though. We love our new piece more than we could’ve imagined and hopefully for my birthday present to myself I can grab that other Galloway piece. 🙏
I personally found that they had a large selection of options for all of what I was looking for. The person that helped me was very knowledgeable of all the products they have and was great at helping make my decisions on purchases. I will be very happy to go back and hope I can get the same kind of experience on my next visit.
I was greeted when I walked in the door and the employee who assisted me was so patient and helpful.
Tried for weeks to get a job here, submitted three different resumes in three different ways, once directly to a manager Im assuming (their email was given to me by an employee). Im not mad that I didnt get the job, Im upset that I received no responses at all, I could see if I had no experience or this was my first job. But Im 23, have experience, even a barcard. This was all done through email and once in person. Every employee has told me a different way to get hired here. Any response, even if we arent hiring would have sufficient.
I have been buying from The Herb Import Store for about a year now and find the shop to be professionally maitained with good product. I have tried other head shops in town and this one is my favorite. I like the location, the coffee and their CBD products which high quality. While I only go there to purchase Coffee or CBD they have a wide range of natural products for a healthier lifestyle.The staff are helpful and polite. I feel comfortable there
I go here... so I dont go off elsewhere😂. Great products!!
They never cease to amaze me always something new to learn or a new product that catches your interest and also a coffee shop is connected to it
Always have what Im looking for! Fantastic selection and sacred grind coffee is the best. Customer for life
One of my favorite spots to shop. Love the atmosphere and attitude.
Loved the coffee and herb connection!!!
Knowledgeable and friendly staff. Lots of help during these times. Their coffee shop Scared Grinds is also great.
Loved the 7 day candles and herbs.
Seem not so interested in working with customers. Staff knowledge is not vast on their products. (Owner was not there.)
It was a pleasant experience. The staff was very knowledgeable about every product. The staff member that assisted me was kind, patient and knowledgeable. He made sure I left with the correct product to fit my particular needs. I would recommend this place to a friend.
Great products and prices--also excellent, friendly, and knowledgeable staff.
Friendly staff. Great selection of vitamins, teas, and soaps.
Great coffee every time we go! Dirty Zombie will get you wired!
The staff was extremely helpful and I found everything I needed and then some. And this isnt just a phony generic entry. I go there all of the time and I always leave satisfied.
Great place to get your stuff for tobacco from
Amazing selection of packages herbs, supplements, smudging supplies and lots lots more. With a visit. Also as a bonus there is a coffee shop connected within the shop. Its fun going in there.
I highly recommend The Herb Import Company, They have everything you need and more.The employees are very knowledgeable and helpful especially Alex.In the back on the right.Great coffee with a shot of CBD if you like.I do suggest a frequent buyer discount such as 50% off on tenth purchase I have found some of the products at better prices elsewhere so its only right to appreciate your regular customers. I trust you might take my suggestion into consideration. Thank you
Though they have a good selection of the things I need, no matter how many times Ive been here (or any of the other locations in the city), I always deal with extremely rude employees. My brother told me he experienced similar treatment and I thought maybe he was exaggerating. Now I know for sure why he was treated that way. I dont understand how you can work in the service industry and have such attitudes. I decided to stop in store instead of ordering online but I will never make that mistake again. Do better, as an entire company, and stop judging people by what they look like
I work as a host at one of the biggest hotels downtown and have referred several of our guests to stop by as they tour on our Canal Cemetery streetcar...and have heard nothing but great experiences. Though I often pass by, I have yet stopped inside. The shop looks very inviting, always clean and is in a safe area....Will be walking in soon, so that am able to share my experience and all they have to offer. * * * * * from my referrals!!
Sacred grinds makes the best coffee!!! Great customer service! Also, the girl in the pipe room was most helpful with all my questions!Great experience all around!
Honestly every time I go, the service is incredible. The staff are wonderful and they help me with all my needs.
Support local businesses!
They were very helpful. They will have what you need all the herbs that you cant find at other stores.
My go to headshop for pipes, herbs and oils. They always have friendly and knowledgeable staff. I am greeted every time I walk in.
What a great shop! Their range of items and location are the only reason this review is at 2 starsIf you want to feel welcomed then go to the Mushroom or the Ra Shop. The Herb Import Co. employees will stand at the counter (in pairs) to stare you down while shopping, give the minimum responses, and in no way offer to help except getting you out the door.
Outstanding coffee, espresso, and fresh baked quiche. Coffee cake muffin top was fantastic. Very reasonable prices. Professional barista was polite, efficient, and very proud of his artistry. Cemetery mausoleum stones literally 10 inches from our table!
Love this place. Great coffee. Excellent small atmosphere. Great service and one stop shop for candles / incents / oils and more!!
Cute little shop with a big variety of herbs and other misc. stuff. Happy to have found Arnica there!
Very knowledgeable staff. Well the men are anyway.
Some employees rude. Hardly any employees know about the products. Older guy with long hair/ pony tail, cut me off in the middle of a sentence after speaking with another customer about how my mom uses cbd and is happy with it. I was shocked how rude it was.
Great experience here. Great products
They got what I need
Place is ok for finding herbal remedies, detox, and some handmade soaps by locals. You can also grab a latte or expresso as well as a fresh smoothie.
Most knowledgeable people in town. Dont buy so-called cbd in New Orleans without speaking to them first.
Great selection of vitamins. Good coffee as well on the cafe side
Great store and staff as it has been for years. Thanks to all the employees for always being so great!
I loved this place. Even ran into an old friend I hadnt seen in 9 years!!
Great place to shop in NOLA for all your herbal needs. Also has a great coffee shop!👈☕👌👍🎭
Awesome little place with hella products to choose from. However, theyre very expensive compared to other local shops. Their kratom specifically. Which is why Im only giving 3 stars. They generally charge about $5-10 more than the other shops for a few of their brands. My normal shop ran out of my favorite kind and I ended up buying a 1oz bag for $16 where as at my normal shop you get a 3 oz. Bag of the same exact brand for $18.... Which is kind of a buzzkill. But still a nice little shop. The staff is nice for the most part and knowledgeable.. I was in and out in 5 min.
Not really too helpful of a staff. I will not return. You better go there knowing what you want. They will try to sell you anything.
Great place. Friendly helpful and knowledgeable people there.
Smell of patchouli hits you when you walk in. They sell CBD oil that Ive purchased here. I dont know what it actually did, so too much money. They have a variety of hippy items for sale.
Theres a great selection of products but the vaporizer I was sold did not live up to the hyped expectations that the employees gave me.
So it most definitely was mix up on my end sorry guys but Mr Walker handled it very well thanks!!!! sorry i got the maybe new chica in trouble my bad, great customer service thanks again when its legal I owe u a herb bump if u indulge!!!! ✌️
Ive been coming here for quite some time, very homy, and family like. Lol.. Only thing, the prices have changed a bit. Things are higher here than most smoke shops around the city.
I love this place!! The staff are very informative and very patient when you have questions💚💚
Very very helpful employees!! First trip there but we will definitely be back soon!!
Knowledgeable staff exceptionally large selection E-Z Parking patient with inquisitive clients
Great mix of products and ethnic object du art death vodou mexicana and catholic saintsNice folks
Awesome place. Huge selection. Knowledgeable staff.
Had what I needed.
I Love this place the Canal location has the BEST and always has the most uniquely amazing staff, that are friendly and helpful with upbeat attitudes. Herb Import staff sets the standards in my opinion for customer service excellance out of EVERY place I have EVER shopped they are the elite. It is such a refreshing change from the way the majority of people working in customer service in this city especially but everywhere really (the awesome staff and the manager or owner whomever trains the staff should go around retraining this citys poor excussees for customer service workers the correct way to act and speak to customers) its like they do not understand that THEY CHOSE that job and get paid to help customers. In the customer service workers job discription are positive attitudes, welcoming smiles, answering questions about products and if you dont know the answer to a customers question... the answer is not I dont know spoken with a smack of your gums for added attitude to cover their stupidity and lack of motivation to learn anything... while staring at the customer with a dumb look on your face acting like its too much trouble to get up off their lazy ass and find out the answer ...the CORRECT way is how the staff at Herb Import handel it with grace and a sweet smile apologizing for not already knowing then trying their best to find out the answer because they want to know as much for their knowledge as they want to answer your question I have noticed that the herb import staff takes pride in knowing about the products they sell and if they cant answer your question NOW THEY are more courious then the customer that asked... I have encountered this pride and genuine interest in knowing as much as they can even new employees that i have met exude this thirst too know about the products. I could never imagine any of the staff getting attitude with customers simply for asking them to do their job I have visited this shop a few times a year since it opened when I was a teenager and dont usually see the same employees twice or maybe it just seems that way because I dont go very regularly however my experiences have always been the most pleasant enjoyable shopping experiance and the manager or owner has an uncanny ability to find and train the best people even if they are only there a short time. Either that or I just happened to bring out the best in everyone that works there. If anyone read this far and you have been to Herb Import...do you agree? The most amazing friendly helpful staff since they opened...especially the current staff. Oh and they have a fantastic selection of incense and never over priced...My only wish is they would have big 50% off sales on the hand blown glass products and let me know when please. I will always come back to this Herb Import because in over 20 years I have never had an unplesant experiance. Keep up the good work!
Love this place
Very welcoming environment and the staff are incredibly knowledgeable about the products that they provide.
Good stuff and most of the staff is pretty nice to deal with.
Its difficult to find good customer service in new Orleans but this store provides it! I will continue to go out of my way to shop there .
Best shop for vitamins, natural salves and incense!
Lots of cool stuff. Check it out
The people who work here are very nice, informative and helpful.
The bomb.
Very knowledgeable made me feel great.
A very impressive establishment 😎👍
Great location with very reasonable prices!
Love this shop and the staff are the best!
Best place for your herbal needs
Friendly staff. Great stuff good prices
I love this place on everything
Great selection. Not as annoying as most head shops.
I will visit this place whenever Im in town.
Their selection is top notch
The Ra Shop has better prices
A 9 star for years and years of excellentgreat health supplies
Everything on my Plate was, Dry..Didnt like it at All..
Well stocked, but pricey.
Very helpful, friendly staff.
Always great service and supplies.
Awesome staff
Very friendly and helpful.
The young lady with the green hair is Awesome!!!
Beautifully set up and inviting.
Awesome spot, plus a coffee shop
BIG selection to choose from and friendly staff.
Den-@ is awesome
Little overpriced on their pipes, but have a large selection of hookah shisha.
Love this place 💗
The owner of the store is extremely rude and makes you want to leave the place