Great deals and friendly staff. They carry practical items which you need and fun things as well that you would find at one of those As Seen on TV stores.The store itself is a bit weird because so many things are in boxes and not on display, but this does allow them to carry more merchandise.

I remember the good old days when factory Direct was 90% electronics and computer stuff and 10% toasters and lawn furniture. Despite that, there are a lot of these stores in many cities that dont have any other form of discount refurbished or discontinued things. These days, any family member can find cool things to spend less money on than they would at Walmart. I love walking the aisles.

Great service and excellent prices. Very happy with TV purchase.

Good prices, seem to have a lot of sale items out of stock. Also prices listed on the shelves are very frequently not accurate. Front staff members seem very inconvenienced if you need to ask them questions.

Great customer service. Great women on cash and the men that were there right away to help carry things to the car

I went during close-down. I didnt order ahead, hoping they could make suggestions, like the location in Burlington. Im standing at the door and she wants me to call in. !? My friend lost it on her; she turned more helpful then, but why not right away? I had my mask on, wasnt expecting to go in, so why the problem helping? Isnt that what youre hired to do? In the end, we ended up buying about $80 in stuff.And thank you for finally helping!

Never had a problem with anything Ive purchased there. Their customer service is very good. If you need electronics, and dont have a lot of cash, Factory Direct is the place to go.

The technology person was very knowledgeable and helpful. I had to get an ipad for school and knew nothing about ipads so I am glad they were there or else I would have been lost.

Super friendly! Staff was knowledgeable and store was clean, neat and organized.

An amazing place to find unique items at low prices. This store always has sales and promotional specials from coffee makers to refurbished electronics. Worth checking it out!

Nice store. Some good deals to be found if you really look hard

You can find very reasonably priced refurbished or brand new items in this store. They sell phones, vacuums, pet beds, toys etc and their stocks keep changing all the time. Staff in NF location is very good and very helpful 👍 it is located in a very convenient location and has a vast parking lot, so no need to worry about that

Went in about 3 weeks ago looking for a cable, the guy that helped went above and beyond to find the right cable. Very great customer service!

Great prices and wonderful helpful staff at the Niagara Falls store.

It’s a great store ! Much cleaner and organized and reasonable prices/sales ! I’ve been in earlier this week, and ever since the new manager, Jamie has settled in, shopping here, has been an awesome experience ! She’s got a great team that do well with their roles and they test out the electronic products before purchase like a good store should ! Jamie has been very helpful and very friendly every time i spoke with her on the phone and when I would come in to pick up my web orders. If one of her staff needs her, she’s always there to help, doesn’t give attitude and treats her staff and customers with respect and knows how to properly deal with the disrespectful ones. Will definitely continue to shop here as a loyal customer and would recommend speaking with the manager directly if you have any problems

Everything Ive ever purchased here has worked just fine and price cant be beat.

Great friendly staff and lots of unique products at a very fair price ☺️

Place is friendly and clean they just need to check their pricing labels they were all in wrong items confusing and surprising as a customer when your being charged different price that’s said. Also their products should be tested before selling I ended up with a microwave that was busted and worked when door was open which is a hazard to anyone standing around it.

Good store to find great deals on electronics

Usually a good place to go. Cant browse inside to compare pricing and brands right now unfortunately. Stock was still low 3 weeks after Christmas. Had to go elsewhere to get my electronics shopping finished. Only high price items left.

Amazing!!! Brand new LG phone for $129. Wowza!!!

Corey Richmond is an ASSET to this store, he was extremely helpful

Great store friendly staff and very helpful!! I truly never had a problem with them. And I was just there once again buying something love that store.

Good selection and reasonable prices. Bought doorbell with good reviews for $19.99 brand new sealed package. $39.99 everywhere else. Not a 2020 version but who cares as it has 30+ different chimes and works well.

Got a very nice window mounted air conditioner works great

Honestly the best employees EVER! I have never ever had a problem left unsolved there. They go over and above to make sure I walk out happy as can be! I was in yesterday and had an issue and Giselle never gave up until it was solved. She is by far the best ever!!!!! The managers are so kind! I showed up early (twice, yes, twice!) and they just chat and laugh about my lack of awareness to store hours! Hahaha! Theyre so friendly and patient! I cannot recommend this store enough! Selections is great, stock is always on shelves and its clean. This location deserves 100 stars!

Generally great prices for electronic stuff. Most of it is reconditioned or refurbished, but very good to new condition. Ive bought tablets, speakers, cell phones etc and never had issues.

Great service and workers. Patti was very helpful. Found out my needs and made great sUggestions. They are always ready to help out when needed. Clean and organized. Will recommend this location

Products are mostly refurbished ! I have bought items but there are always problems of quality and youre out of luck getting a cash refund after 3 days if you are not a member. Store credit ! Bought deep fryer and wasnt even cleaned properly, Magellan GPS that was with expired warranty, Compression stockings that the heels wore out within a month. Security wi-fi cams that would not boot up. Window antennae that was useless. 2 Stars is one too many !!!! Staff are nice is why I gave them a star *.............. I would buy a warranty on any of their tvs .... FYI

Great knowledgeable service thru out the store

A lot stuff there friely staff and great to deal with on returns

Tuesday July 7, 2020 10:45 am. Waited in the heat for 11 am opening. First good thing was everyone got squirted with Hand sanitizer. Great—-then most people were NOT following arrow directions in the store but there is so much clutter in the front end people cannot manoeuvre without being next to someone. The sanitizers and masks were all at the checkout so people couldn’t get to what they wanted. The employees were also NOT following protocol. The cashier was very helpful and friendly. I will not go back there.

It was my first time and I bought an ipad. Hopefully i will not be dissapointed.

Hit and miss with some stuff. Only store credit on returns.

Nice customer service, good selection of stuff

The bigger store south of the Linc is well stocked. Good shopping experience.

At door pickup and payment was fast and efficient.

Great service, great prices, was pregnant back in the summer looking for a AC employee helped being it to my car and a customer helped slide it in the back seatStill sleeps suggest to anyone whos looking for certain items

Misleading advertising...hand sanitizer in their flyer showing from (in very small print) $6.99 and sold in store at $8.99. Staff claims lower price is based on quantity purchased. No details of this in their ad or in store. I wonder if all their pricing is based on quantity purchased? Do I need to buy 10 TVs to get the advertised price?

Good clean storePeople working will help you just some times you gotta go find them

Many Deals, check out their Weekly flyers....

I wouldnt waste my time here... unless you have time to waste, of course! Theres a lot inside, but a lot of it is not cheaper than youd pay elsewhere. If youre looking for electronics, be aware that all of their things are refurbished and DO NOT HAVE FACTORY WARRANTY. All they have is a 10-day in-store policy, followed by a 30-day company warranty. I personally wouldnt risk my money for something like 20% off regular retail.

Good knolege about products

Total waste of money and time there. Rude staff with terrible customer service, goods are refubished and no money back for returns, only store credit. Dont go there, look for somewhere else.

Very friendly and helpful stuffs

Ordered a TV for instore pick up on May 11 was told it should take 7 days. Received an email saying my order had shipped on May 21. May 27 still hadnt arrived yet. Co tasted customer service inquiring where my order was. They basically told me they didnt know and to figure it out myself. Rude and not helpful at all. In the end it took 19 days to deliver a tv within Ontario. Slow and terrible customer service. I would not shop there again and not recommend them to anyone.

Good prices, had what I wanted. Cashiers were very nice.

You can find some cheap things there.

Definitely my GO TO store for any peripheral tech of any kind. Refurbished / surplus / open box items can be bought at a huge discount. Shop wisely, though: some items are better deals / better condition than others.

The best selection of electronics, household appliances, toys, gardening tools, clothing! All at incredible prices! One of my favourite places to shop!

Always friendly staff who greet us when we come through the door. Good bargains year round. Returns are limited to 10 day exchange or gift card and extended warranties are reasonable.

Very helpful staff

If anyone need help when shopping here please ask for the manager Pattii, she absolutely will go beyond and above to help you with anything you need and the funniest lady I have ever experienced in a customer servies area ( which is rare to find ) I honestly will go back to buy anything here becuase of her 😀😃

Asome stuff here, Customer service is great!!! Especially with Celina. She went over and beyond on helping me, made me feel like I was a wanted customer.. I will definitely continue to shop here ...

Usually find what I need at a good price. Have also bought refurbished electronics from Factory Direct with no problems occurring on any of the devices months and months down the road.

They have all kinds of stuff in here and Ive saved lots of money buying things here that have worked great. Just be wise about what you buy. You can NEVER get money back - only a store credit or replacement if they still have what you bought. Inspect everything carefully. I have seen purchases of big ticket items at good savings that have worked great for years. Though I have also seen them sell big ticket items as certified refurbished and yet there are clearly scratches, dents and defects that should have been fixed in the refurbishment. Defects you would expect to find on used items from a pawn shop. So be savvy about what you buy here. Overall I think they are a great store and I will continue to shop here. Important big purchases I will save for stores where I can get my money back if Im not satisfied.

Liquidation place with a lot of electronics! I love this place

Orders online out of stockDon’t waste ur money and timeThey don’t tell you out of stuck but they still charge you and ship on their convenience

You have to watch the prices and ask questions. This store is an exchange only. But they are helpful. Everything I have bought worked. One thing did not work, they exchanged, they fixed the issue. I shop here as often as possible.

Great service and prices.

Awesome deals at this electronics store. Deep discounts on TVs computers etc very helpful staff... Love this place!

Great store with interesting items at a good price. Dont like waiting in line prior to entering.

Great place to buy computers

I love this store. The manager patti and jen are so helpful. They helped me find good deals. Katie was very helpful with my phone. Thanks

Great prices on lots of different products

Very good store for all kinds of stuff at reasonable prices. They used to sell mostly computers and related items but now they sell house hold things, cleaning supplies, socks, Tshirts, electric kettles, toasters, lunch bags to bed sheets. Staff is friendly and helpful. Tvs and some other electronic items are refurbished. You have to ask them for warranty and return policy before you buy big items. They got all kinds of USB wires and phone chargers.

Love the bread machine we got from here for a great deal!

Been a customer for years and I always get great deals . Love shopping here and their products. Customer service has really improved.

I like this place. You can find all kinds of neat treasures. I’ve ordered online before. It took a while to get my order in stock but they were great about it.

I bought a vacuum I wasnt satisfied with. The staff were wonderfull. They accepted the return, no questions asked and helped me pick out a GREAT VACUUM. SHARK ROCKET PRO. what a nice vacuum. It has a nice long cord, many attachments and great suction. Thank you!

Customer service was great. They didnt have the item I was looking for, but the sales lady went out of her way to order one in for me. Glad it wasnt a trip wasted

Good prices and an actually help staff. Which is saying something, because they generally have an above average customer demand per employee then other stores like it. As well theyre good with returns

I Bought A Headset With A Microphone For 40 dollars, they told me I couldnt return it in 14 days, which I agree, because thats a reasonable amount of time to return something. Problem was, I didnt use the item until the 14th day, that was the last day I tried returning it, and I lost the receipt, so when I tried it out, I plugged it in and recorded a youtube video, it didnt even work, and for 40 dollars its a ripoff if the headphones nor microphone work. I shall never come back again, I rather go to the source and buy there type of headsets for 120 dollars but ACTUALLY WORK.

Very clean and organized store. Helpful staff.Good deals on electronics.

Amazing.. Great customer service

Variety of merchandise at a fraction of the cost. Both new and refurbished merchandise

A good location if you are looking for a specific item and have confirmed it via phone that they are in Stock, going there in person, seeing a interested item in a flyer or newspaper without confirming it first before proceeding to the store, prepared to be disappointed when they are out of stock.Another thing, most of, not all of the factory direct locations isles are in a bit of disorder, and some of the item boxes have been opened, Etc...I personally like the store, especially when I confirm the item and pick it up, having the chance to inspect the unopened box and item first.Most items sold are refurbished.

Fast friendly service.

DO NOT ORDER ONLINE FOR THEY FALSE ADVERTISE CURBSIDE PICKUP AT THAT STORE. You have to wait in line and that defeats the purpose of curbside pickup....totally Disgusted in their process and management did even care....never again will I step foot in that store!

Always a helping hand and friendly smile!I have shopped at this location several times and whether it was to buy, exchange or just browse, the staff has always been exceptionally kind and eager to assist.It is always my first stop when I am shopping for that special item or just want to look around.I always recommend my family and friends to try Factory Direct first before shopping around.

I will never buy anything expensive there again. Bought a laptop and had to return it because it was constantly freezing. Now Im stuck with a gift card because they dont return your money. Also when I went in to buy something else with that gift card, I stood at the cash for several minutes and no one came. There was an employee opening boxes right behind me and he could not be bothered to let the cashier know I was there waiting. So I just walked out. The cashier was outside having a smoke. Not impressed.

Good selection of useful stuff. Good selection of TVs phones electronics.

Employees make you feel like

Bought a phone went to exchange it on boxing day and wasnt able too, so I bought a different phone here being told I can return it in the next day for a full refund, come back to return it and was refused so now im stuck with 2 phones bought from this place. Wouldnt recommend.

In and out, fast service.

Disappointed that before purchasing a product I asked about refunds and was told with the Factory Direct member card I would have 10 days to return for a full refund instead of a store credit. This was not true, the item did not work how I expected it to work, I brought it to return with the intent of buying something else and received a store credit because I didnt lie and say the item did not work at all.

Poor attitude, wont be back. Disappointing. Needs supervisor of some sort

Went for a tv was very helpful and got us a tv lower price

I love this place its the first place I look for electronics and computer parts

Friendly staff. good prices.

This store is very well run. Its run as you would expect a professional retail store to. Many other ones are brutal, especially the Mississauga​​ location.

Went for headphones they have a fantastic selection available.

Awesome! Great electronics and some other nice finds

I pop in every once in a while for random things. It is hit or miss of theyll have it. I have purchased a few items from.here without issue. Most recent purchase was a coffee maker. Ill have to let everyone know how long it lasts. But for cheaper products, if they have what youre looking for Id say go for it.

Expensive.

Not bad

Great prices and selection !!

We went here to buy a gift for our grandaughters...if youve never been in the store check it out...a little of something for everyone and good prices.

Great selection of electronic merchandise & accessories, household products as well,........

Dont understand everyones complaints really. I went in looking for a 10 tablet cover. They did not have one. Patty ordered it, called me when it came in. Went and picked it up, friendly no worries. Sure someone said about store credit on returns, sure but really there is always something here that can be purchased!!Thx Patty!