This AT&T location is the best. The one in glen view was so unwelcoming and rude to us. We came to upgrade an iPhone and Pavle helped us and he did a great job by explaining to us everything step by step. Definitely going to return for future purchases!

My husband and I brought an elderly friend to the AT&T store in Niles, IL on Milwaukee Ave. He had an old AT&T phone which was no longer working and wanted it fixed or replaced. Carly H. worked patiently with us through more than a few problems, including a forgotten PIN number. She was able to send our 91 year old friend out with a new simple telephone, just what he wanted. The cost was under 7 dollars. And now we have the peace of mind that he will be able to call friends after he makes a move in the near future, out of town and away from his landline. When we walked in with him, Carly took in the situation immediately and was so kind with our friend. She spoke clearly and addressed him very respectfully. Carly persevered with an admirable amount of calm and professionalism. We were all smiles leaving the store. Many thanks.

Carly helped me both times and it’s always nice and easy. She was helping three customers at once. Get her a bonus and some help!

Not clean (sanitation). Felt very rushed when trying to decide on the phone bc they had a line 5 other people deep. Don’t worry about the line forming, handle the guest in front of you properly and efficiently. Manager was also late opening the store by 30 minutes and didn’t even apologize.

My daughter had been at this location and told me to go upgrade my phone.I went and Teddy ( who I found out helped my daughter) and she was so helpful and a good personality! I have not had such a positive experience when I had gone to other locations. Thank you Teddy!

Just bought two iPhones for my daughters at this store. Courtney and Carly were very helpful and courteous. They really took care of us. We will definitely be back!

Carly was very helpful and sweet! Came in for a trade in and everything was smooth and easy!

The service was perfect, the agents are kind the only problem is that you didnt have the phone I wanted and that is the iPhone 12 pro

Courtesy and Carley were great in helping me and my brother. Nice lasied.

I dealt with Carly and Ivan at the store along with Courtney and could not of been happier, they are by far the best team i have EVER dealt with at an AT&t store after have a terrible experience at your Schaumburg store with the manager i was ready to change to another carrier but then i remembered that i had a good experience at that store in the past and decided to give them a shot and drove 2 towns over padt 2 other stores and could not be more satisfied, you have a great team there, I was so satisfied i bought them all starbucks, thanks again

Went today to exchange my service from one phone to another. Workers are very slow, not only does one of the workers seem high. A young gentleman with brown hair looks 18. I had to wait 30 minutes before I decided to just leave this location. Understaffed, slow, unprofessional.

If I could, I would give them minus stars! Avoid this store! Its not a corporate store and they are quick to tell you that you didnt buy the phone from them meaning their store, even though you did buy from AT&T. The fellows in there were NOT wearing masks properly and would not stay behind the plexiglass. We ended up doing a dance around his station as I kept trying to avoid him. He was removing my charger case that I JUST bought and I told him he was going to break it. He said No I am not going to break it. And, what happened? He broke it. So, out $100 charging case and now have to contact the company and go through hoops to replace it. I bought a new screen protector, plug and case at the Verizon store. I am going to recommend our company change their plan back to VERIZON. Furious is an understatement.

Super duper nice!! So friendly and very very helpful!!!

DO NOT GO TO THIS STOREAvoid “DAVID” at all costs!! I’ve never been more disrespected by any sales employee in my entire life. He refused to open the door to let customers in after opening time was clearly posted on the door, he simply walked to the window, stared at everyone and decided to go sit down and take another break.Finally he posts a hand written sign on the window that says “systems are down”. Again, instead of greeting customers and explaining the situation, he again gave me a dirty look and walked away from the door. It’s glass and see through! Lol.After waiting in the cold for another 5 minutes he decides to finally open the door and ask “What?!” He then proceeded to say “read the sign” and to “go somewhere else”I asked for a manager, he refused...I advised him I’d be reporting him by name later on on which he replied, “go ahead”Bravo AT&T, bravoAlso ...this person David has long braids, looks extremely dishoveled and unprofessional in case you need help pointing him out.I’ll be following up with corporate and the branch to make sure he is made aware of his actions

The store manager, Jackie Goetz, has superb customer service experience as well as incredible knowledge in her line of work. I thoroughly enjoyed my time with her assistance.

Shopping around for a specific iPhone model and called this store for availability. Wilbur informed me that only one was left and he was kind enough to hold it for me until I got to the store that afternoon. This was the first time I visited this store. It was clean, open and the staff was very attentive from the moment you walked in the door. Wilbur was very knowledgeable and extremely helpful in transferring all the information from our old iPhone to the new one and so quickly. He also assisted me to find the best cover to keep the phone safe. Before you knew out, I was out the door with the new iPhone in it’s protective cover and I couldn’t be happier Wilbur, thank you!! Great job all around AT&T 9725 Skokie Blvd team!

This location did have good service but not since it’s a none corporate store. Service is terrible they are so quick to say NO! Don’t go here!

Ennis and Luan were extremely helpful when setting up my new phone. Ennis, along with the whole store, made me feel safe by following social distancing guidelines. The whole experience was very pleasant and seamless!

Sara is awesome and helped clarify all of my questions and concerns in a professional manner! I truly appreciate her attentiveness to my needs! I highly recommend Sara to anyone who comes into the store!

Jose Gonzalez at this store sat down and took the time out to help me not only upgrade my phone to the iphone 12 pro but he also saved me 200$ on my monthly bill and also instead of having 5 lines he got me 6 lines!! But as far as rating for this gentleman 5 stars isnt enough i would personally give him a 10/10 he was super excellent on helping in every way he was kind and patient and most of all very professional!!

Me and my sister bought a phone from David, very funny guy, knows about the phone, can be a little pushy, but does it in a friendly way

I went today to look at a new phone. I had the pleasure of dealing with Kamil. It was the best phone-buying experience that I’ve ever had. He was very thorough with explaining everything during the process. He was very easy going and made the purchase seamless. I will definitely come back to this store and recommend Kamil to anyone going to AT&T.

Our experience at this location was greatly enhanced with the services of Will. He was very kind and patient and made sure we were comfortable. He made us feel at home, gave us plenty of suggestions and made the whole process genuinely enjoyable. Thanks, Will!!!

Very excellent service from the moment I walked in. Came over from Sprint and was greeted immediately by Philip and he assisted with the transfer. Not only did he answer all my questions, but he went above and beyond to explain them in detail. Would definitely recommend the service from Philip to anyone.

Jose was very educated and professional during my 2 visits with my broken GalaxyHe knew exactly what to do and explained everything at my level. I will come back to this store because of his knowledge and high level of service

Love my New IPhone! Huge thank you to Kamil for helping me along the way. If you go here, ask for him!!

This is my go to At&t store. Anytime i have been there the staff has been very helpful whenever I have wn issue. I would definitely ask for Phillip. He always knows about the latest and greatest and helps with any technical issues

Great experience. Kamil was very knowledgeable and accommodating. Love my new phone!!! Thank you Kamil!

Philip was AWESOME! He was able to answer all of my questions and assisted me in upgrading my phones! You’re company is lucky to have such a friendly, knowledgeable associate!

Sara is an amazing sales associate! Not only did she help me with everything i needed help with, but her attitude was outstanding. 10/10 will recommend all friends and family to this store!

Kamil was absolutely great and so very helpful. I will return to this store and see him or Brittany. I am very satisfied with my visit to this store. Thank you Kamil

Helped me out and was very fast at it

Brittney was very helpful with coming from Verizon to AT&T. She helped my family before and we made sure to come back. She took her time and I was so pleased.

Jose was brilliant, fixed everything that could be fixed! Very professional! Great store!

Kamil was great to work with. He was very knowledgeable. I Will come back and ask for his help again!!!

Philip was amazing. I told him about my previous bad experience and he talked me through everything. I even decided to get internet with att after saying I Never would.He is very sweet and knowledgeable. I would recommend him to all my friends.

Had the best experience with sales associate Britney and JoseThey provide awesome customer service and helped with a smooth transaction to AT&TThank you for all your helpI recommend these associates to new customers

Philip was excellent! Very helpful, knowledgeable, and understanding of my needs. Thank you so much Philip!

Good place and good variety of cellphones. A good example of good service for Juan... certainly with your help and explanation about the product.

Jessica was really helpful when I had my SIM card issues with my new phone. Definitely one of the best at&t stores!

This store was absolutely the best at&t store Ive been to. As soon as I walked in u felt welcome and immediately attended to by Duwan the store manager.. He was very knowledgeable and assisted me with everything I needed and im very happy with my new iPhone. That guy needs a raise. Best customer service ever!!!

My name is Richard Steeley and reside in Morton Grove, IL. In my recent visit Sunday, December 15, 2019, to AT+T in Niles, IL, I had pleasure to be helped by manager Adrian Lopez. As a patron of AT+T for decades, this was one best experiences. A great asset to your company. Unlike the AT+T in GLENVIEW, IL, I would let them go and start over. Thanks AT+T for having Adrian

Top notch customer service! Phil was very attentive, courteous, and understanding to my individual needs. Highly recommend!

Lucy helps me every year. No matter what I always leave happy. Firas is a great manager. Together the staff has become my cell phone company family. I highly recommend them for all your needs. Worth the drive even though I have a closer location near my home.

Sara was a great help there, I was shown a lot of different options and able to customize my plan properly!! Thank you very much!

I worked with Brittney at this location and she was wonderful. I came in distressed about my home phone and cell phone not working and she was so patient and understanding. I walked out extremely happy. I always come to this store and I will continue to do so.

I had a great experience at the store. Phillip was so friendly and helpful. I would highly recommend coming to this store .

Very professional. Kamil provided outstanding service,

Waiting 15 minutes and nobody greeted me. Not like a even quick hello. Why would I give you $1,000 for a new phone? Earn my business. Teach your sales people to do their jobs and get with the basics.

Amazing experience. Duwan helped me out and made sure I stayed with AT&T. Through his customer service, knowledge and positive attitude.

I don’t know where to begin to express the great customer service experience that we received from Philip he never changed his attitude no matter how many times we had to come in for service questions he always has a smile we are truly happy with all our services and are very happy with att what a difference a day makes you guys made such a difference compared to your competitors I will never go back to the garbage plans and sneaky fees thank you att for excellent customer service

Great service on setting up my new service would recommend everyone to come see adrian to set up all your services

Terrible Customer service.Went into Niles AT&T store on Milwaukee today and had a disappointing experience.We’ve worked with that branch for years and was shocked how we were treated.Needed SIM card for lost/stolen/damaged devices.Young lady who started helping me was rude, dismissive, patronizing and generally unpleasant.When we tried to explain that we were a long-time business customer, who had been working with this location since we opened account, she walked in back not to be seen again for a half hour.Half hour later, Jose came from the back and identified as manager and later as regional manager and told me that we’d be paying for SIM cards from now on.This seemed odd, as long as we’ve had the account with AT&T, we’ve never had to pay for SIM cards, explained as much to Jose and suggested that he look at our history with his branch, which he did and found that we had never paid for SIM cards.Jose then goes into the back of the store for another half hour, returning to tell me he won’t waive the fee for SIM cards.After wasting more than an hour trying to get 3 SIM cards, we relent to the fee’s and ask to charge the account, which they can’t do at the store, and needs to come out of my pocket.We also requested that they identify which SIM card is for which line, and we were told that they couldn’t assign the SIM cards to lines and We’d have to do that thru the web portal or by 800 AT&T.Seems odd that a manager, let alone a regional manager can’t assign a SIM card.

I had a great experience at this store. The manager Duwan was amazing and took care of me with ease.

Great costumer service made the switch from spiny a lot better thank you Brittney!!!

The manager Adrian was extremely helpful he help me with issues that 3 other at&t could not I would recommend every to visit him for all your business.

My experience in this store was awful! If there was an option to give them 0 stars, I would. I was initially welcomed by a very nice guy who explained about the prepaid alternatives they offer. $35 for 1 GB, $45 for 6 GB and $65 for Unlimited. He gave me a turn and asked me to wait.I waited for about 10 minutes and I was taken care by a different guy called ALBERTO. I told him I wanted the $35 dollar plan but he said they didnt have that plan, that they only have the $45, the $65 and a $30 plan which didnt have any data. I told him that there must to be a mistake and he insisted on telling me that he was right. I asked him to please ask his co-worker who gave me the info and he refused to do it because he was taken care of other costumers. So after much insisting, I decided to ask the other salesman. I apologized for interrupting him for thirty seconds and he told me that I was correct. He told ALBERTO that there was a $35 plan with data, however he argued back and still refused to sale me that plan. He got really upset and told me that I was completely rude for interrupting his co-worker (something that his co-worker didnt seem to bother) and that he was done with me. He then got really close, putting his body in a evident sign of threat, waiting for me to leave of react. I told him to leave me alone and that I wanted to be taken care but his co-worker. I stayed for a few more minutes but I decided to leave to avoid further conflict or a possible fight.After I left I logged in into the AT&T prepaid options and you I confirmed that there is a $35 plan. I then realized that this guy wanted to sell me the more expensive plan by any means. Im sure it wasnt his lack of knowledge but clearly wanted to take a advantage, probably because of my Latino background.I recommend anyone to stay away from this store if you dont want to have a bad time. There are many other stores around the area that will treat you with respect regardless your background.

Youre a great customer only when you buying the new phone... if you will have any problems with phone - go to different location!!!! i was told to chat with customer support - great advise, thank you!

Had help from Jose to set up my internet plan. He helped me pick the best plan and was quick and very helpful with the process.

This store is just like all the test -----terrible. Worked with 2 different people, philip and sara, who both told me they would be there on certain days and werent. They sold me a phone and set it up wrong and has caused lots of problems. The phone us for my 99 year old mother and difficult to work. Very unhappy with att

Very excellent service from Sara! Extremely helpful and accommodating!

Philip was very helpful. It was a great experience.

Worked with Andrew F. He Helped me get out of a plan through another provider. I got a better phone, more data and a cheaper monthly bill. Win win for me. I highly suggest you ask for him if you make it in this att store!!

My husband and I had the pleasure of meeting and working with Kamil this morning.We had many issues requiring a knowledgeable technician to help resolve them. Kamil was a gift and absolute joy to work with. He has a big, warm, wonderful personality. As an employee, his vast knowledge of AT&T combined with his exceptional people skills is most commendable in today’s very busy and demanding work place. He spent a great deal of time with us. And throughly answered, explained and resolved our many many questions. He was most impressive to work with!Jamil is a most exceptional and talented employee. He represents the highest standards and qualifications of an AT&T employee. You are lucky to have this young man in your company!Pat MarohnAs a retired Navy officer, I recognize dedicated and enthusiastic young people. Kamil was a most impressive young man and should be recognized for his ability to deal with your customers. He was patient, recognizing that he was dealing with two senior citizens who are not tech savvy. “Well Done” ! The store on Dempster Street is lucky to have him as an employee.Louis Marohn

Philip was great help me picked new iPhone 😊

Good customer service! Really recommend this location!

Jessica works very well with her customers. She helped me out a lot was able to fully answer and explain any questions I had.

Great service I got my new phone iPhone X s max with Andre he was so helpful

Brittney was the best!!! I have never had a better experience with a phone provider Brittney answered all our questions and really took care of us with transferring our phones to AT&T

Went in to have them look at my sons iPhone that had connection issues for a while and then stopped all together. This was after having tried to fix the issue myself first and having gone to the Skokie att store where a guy named Freddy was just as weak as they come, they should get rid of this joker! But I digress, walked in, 3 associates stood there, guess it was one of theirs turn to take next customer. Explained the issue, was offered to sit down and have it looked at and had this wonderful, friendly young lady try everything she could to help. Issue remains, but thats not the point, its most likely the phone, however Brittney made us happy with her attitude and kindness. That simple AT&T! Reward Brittney and get rid of Freddy, a win-win! Go see Brittney at Niles ATT and it will be fine, good for you young lady! Thank you for being a friendly associate!

Awesome staff and Brittany was awesome in helping my husband and I get him switched over to AT&T.. and she didnt try to up sell or push any promos on us. Will for sure be going there from now when I have to go in store

Juan was a true professional very helpful and knowledgeable

These guys know how to sell because of training. The kid i spoke with didnt even know who Ameritech was!!!

Phillip is pretty cool, really helpful, I recommend.

Jessica was very helpful and very professional. Go visit her

They dont listen customers.Doing their easy way giving you a pad to sign. Than you got contract with opposite agreements than you talked. After that you have to waste your time and nerves to fix the problem. All they say is sorry!

Nice place

Horrible liars with shady sales tactics. I was told I would receive $150 for each line I ported from Verizon. With 4 lines, thats $600 and helps offset the costs of breaking the contract. This is the only reason I chose AT&T. When ATT customer service only credited my account $150, I called them and was told it would be handled at the store level. When I went back to the store, they refused to deliver on their commitment and insinuated that I was the liar. The manager even brought the original sales rep in front me and said I trust my employee and cant help you!

Will never go again. Be aware...

Philip was friendly, patient, and so helpful!

This location wasnt helpful. My nine month data phone had problems. I brought into this store hoping to get it resolved or phone replaced. The lady backed up my contacts & calendar, than did a total reprogram, which started my phone from scratch, Unfortunately, she didnt have the knowledge to advise me all photos from my phone would be wiped out. Phone still didnt work, than told me Id have to bring it to another location to get replaced. Wont ever come back here from service.

I had help from JUAN and he was very professional and Friendly. Definitively will go back to the same store, and ask for Juan. :)

This store killed it!!! Phil’s service was ALMOST as nice as his beard!!!

Best at&t store friendly and helpful staff

Very kind workers and very helpful always

Unsatisfactory unable to help need to correct directly with direct tv even though i signed package deal with and through ATT. THIS IS 4TH MONTH IN A ROW UNABLE TO GET CORRECTION TO MY ACCOUNT.

JESSICA WAS AWESOME

Went in to transfer an unlocked Sprint phone to ATT. The sales rep was adamant that Sprint unlocked will not work on their network. Called AT&T, and this is not true! Either she was grossly misinformed or tried to misrepresent and sell me a new phone. Either way, terrible service.

Worst customer service ever. Walked in to store. None of two employees said anything for ten minutes. When asked for assistance, I was told to wait - store was empty.

Got in. Got out. Good experience.

Awsome service

Good service

Bad services

Great

Vary vary slouwwwww

Perfect service

Thank you...

Excellent

Nice

Horrible service !!!