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AT&T Store
5495 Jimmy Carter Blvd Ste. F125, Norcross, GA 30093, United States
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AT&T Store
Comments
Th
Review №1

Just got a brand new iPhone 13 pro here. I love it and the AT&T. Way better then my old carrier for sure. Thank you very much

Je
Review №2

Christian Vargas is very knowledgeable, great customer service. He makes sure he explains things and makes sure you understand.

Ma
Review №3

Christian is awesome helped me open an account with my same number explained how my bill was gonna work and made sure I had every promotion from AT&T

Uz
Review №4

They literally have no knowledge of what are the deals going on att. The customer service told me one price and I even showed them the proves of what customer service told me, but he kept telling me customer service told me is wrong and fake. So I walked out of the store and went to another store and guess what they were able to give me the deal and monthly price what the customer service told me of the phone.

Da
Review №5

Tommy gave me some of the best customer service I ever received. I needed to get my iPhone 11 fixed and another agent told me it was going to be $250 to replace but Tommy was able to use my insurance to get out fixed for just $30! He was extremely knowledgeable about the services he provided for me and had exceptional character. I don’t want my phone to break again but if it does I know what rep I want to talk to so we can discuss how to get it fixed. Tommy, you rock!

La
Review №6

Just got my Samsung fold at the store. I love it so much !!

Ya
Review №7

Very helpful! Totally recommend this location 100%.

Be
Review №8

Their customer service is absolutely outstanding! They were fast and efficient. They also made everything clear so I had a pleasant experience! 10 /10 I want to specifically thank Tommy and Christian !!!

Th
Review №9

Christian is awesome, he helped me to set up home internet.

di
Review №10

Tommy was super nice and patience he care about my issue and he wasn’t satisfied until he did everything he could really good store I would recommend this place 10/10

Do
Review №11

Waited in line to be ignored for 40 min!! Do not spend your money with them!!!!!!! Rude!!!

Ng
Review №12

Thank you very much for the quick services.

ra
Review №13

Raymond was an angel that day, im going out of the country the next day, and i wanted a 12 promax and he gave it to me without second thought, even though there is 1-2 weeks wait time after ordering 12 promax, buy raymond gave it to me that day i came to the store.. after 2 months i lost my phone and tommy was there to help me and i got my phone replacement and he helped me activated my phone.. raymond and tommy are very nice and patience.. this at&t store is the place u wanna go.. customer service is above and beyond..

Te
Review №14

The man working there who claims to be working there for 10 years didn’t want to help at all . I called at&t to verify the information . He provided the wrong information just so he didn’t have to deal with a customer. He was also very rude he seemed like if he was mad but that shouldn’t be reason for him to take upon a customer . I will NEVER go back to this store and truly don’t recommend going to this location .

By
Review №15

Go this place and find Tommy. He will help you with kindness. I got my note8 and iPhone from him and he has been taking cares me so well.

Ts
Review №16

Please,don’t go to this place,no working time,no information,and no customer service.

ka
Review №17

Bad customer service, the guy there never greeted us, he was busy taking care of his own phone. Did not care we where waiting. Another client was waiting for a long time and left like us. They only care about their own country people from Asia

An
Review №18

I came in to ask Tommy for helping with my device. I have trouble with the apple ID and email. I waited for Tommy even though he was super busy. He first thank me for waiting and he help me with kindness without me buying anything. This guy is exceptional. I will come back to see him for ATT.

Ye
Review №19

I got the New Iphone 12 and I love it. The workers there explain the bill and the promotion way better than att customer care over the phone. Thank you Tommy

Ph
Review №20

I just got my iPhone 12 Pro Max. Trade in my old phone for $700 credit . I thank you Tommy for the help. Did everything rather then shipping my old device back to att at home. They took care of everything

Ch
Review №21

Tommy & Tiffany super fast and great service. Inside Hong Kong Mall

An
Review №22

I couldn’t find the store at first, but once I did Tiffany was such a great help! She was able to help me understand my bill & then help me get a tablet for my children & a new iPhone 11 for me to use while we went on vacation! Took amazing pictures all thanks to Tiffany! Thank you !!!

Ke
Review №23

Great service. Vary quick and efficient, not like your typical phone stores.

re
Review №24

Great place to get new phone. Quick and easy

Da
Review №25

I came here to see any promotions AT&T was having and Tiffany was very generous to help me. She got me and my family 4 iphone 11s and was able to keep my old phone numbers! Thank you Tiffany! Go see her

Jo
Review №26

I should’ve realized that this store was inside the Hong Kong Supermarket, but I didn’t. I called in & the girl named Tiffany answered. Once I went in, she was able to educate me on their AT&T Internet Fiber & Direct TV. Long story short, Tiffany helped me set up Direct TV & Internet at my house for my parents with such a good price! Very happy with her service.

Ja
Review №27

Had issues with my old carrier. Decided to try at&t prepaid. Tiffany went above and beyond with helping me. She was very friendly, easy-going and professional! I would highly reccomend her with any problems they are having!!!

MO
Review №28

Raymond and Tiffany were both so amazing with helping me and my family out with getting new phones! Love their service

kh
Review №29

I came to pay my at&t bill. Tiffany was able to help me pay my bill but also tell me about the new cell phone. Iphone 11 super happy

Ho
Review №30

My phone inexplicably died on me yesterday, and I needed a new one ASAP since I use it for work as well as personal. Tommy (manager) was extremely helpful and friendly. Even though I arrived at a very busy time and he was the only person working at the time, he helped everyone with a smile and very efficiently. Also, when I told him what I needed/wanted, he didnt push me to do something else instead, which I very much appreciate. I am one of those people who has already done my research and knows exactly what I want when I arrive. I do not like it when someone tries to push me otherwise just to make a better sale. Tommy is definitely concerned with servicing the customer first and not trying to make a sale. I will continue to visit this location when I need to go into the store.

Yo
Review №31

I came here to pay my internet bill, but the lady named Tiffany was so helpful to inform me about the current promotions going on for their phones. She was able to help me trade in my old phone & get a new iPhone 11. What an upgrade! Thank you Tiff!!!

ph
Review №32

Yesterday Tiffany and Tommy help me put on my case and screen for my iphones and help set up tv and internet for my house. more cheap than comcast. Go see Tiffany and Tommy inside Hong Kong

Ra
Review №33

Tiffany was just so sweet, and she helped me with everything I needed, she made sure I was satisfied and ready to use my new before I left!! She handled EVERYTHING without me even having to ask!!

Jo
Review №34

I have to give my best regards to Tiffany for the help she offered with the tv app .she remains a asset to att a breath of fresh air

nh
Review №35

Great place and quick services. Thank you

ĐẠ
Review №36

I went with my husband to pay our internet bill and the girl told us they had a great deals going on for the new iphone 11. She was able to get me on their new plan with the new iphone 11 3 in total!!! super happy her name is Tiffany!

Pa
Review №37

I won’t ever be returning to this at&t location. Tommy is not as great as everyone is saying he is. I went because I needed to get a device summary page (a documents that states that my phone is linked to my cellphone account) to provide for a claim for Wells Fargo to fix my screen. As it’s one of their benefits to having a Wells Fargo credit card holder. He basically said that my device won’t be covered because it’s under a prepaid plan and tried to hint that I was trying to commit fraud. Which was not true, I just want to get my screen fixed. Very rude. I left, called Wells Fargo card benefits to cancel the claim since my device “wasn’t covered” since it was under a prepaid plan. The lady over the phone asks why I’m trying to cancel the claim and I told her “the man (Tommy) in the At&t store said that my device isn’t eligible because it’s under a prepaid plan” and she said “No, that is not true. We do cover prepaid devices” the extremely nice lady said to go to another At&t store. I did just that and they were able to get me the summary page which was required for documentation for the WF benefit services. They knew exactly what I was talking about and were very happy to help me. If you want excellent service I recommend the At&t store @ 4347 Hugh Howell Rd, Tucker, GA 30084. I got my screen fixed by Apple and the the documentation for Wells Fargo card benefits was effortless. All thanks to the At&t store in Tucker.

Do
Review №38

Great service, friendly, diligent, and quick. I was weary because the location is just inside Hong Kong Supermarket, but I needed to activate service after we transferred our phone service for new phone lines on a Sunday evening. Tommy helped us out quickly activating our phones and helping us out.

Ka
Review №39

Tiffany was able to help me get an upgrade on my cell phone account and i was able to get a $300 credit just from trading in my phone! awesome promotion

kh
Review №40

Just got a brand new iPhone X recently and I was able to see more value of the iPhone when Tommy explained to me all the features That I didn’t know about before. I was skeptical about spending $1k on this device but I decided to do it since Tommy was very good about explaining the special feature to me. I recommend Tommy to all my friends and family after my pleasant experience. The reviews online really do represent Tommy and this store very well.

Ly
Review №41

Customer service beyond expectations. Tommy is the best! Thank you for ALWAYS being so helpful.

Er
Review №42

This location IS NOT a corporate AT&T location - there is a MUCH BETTER selection at a REAL AT&T Store. (FYI: a corporate store will not bundle unnecessary accessories with your mobile phone purchase.)

Ar
Review №43

Tommy and Tiffany were awesome! They were able to switch my numbers to at&t and help me set up my new iphone 11 and iphone 10!!!

im
Review №44

Absolutely amazing. Looking for best deals always stop by and I see Tommy. Best salesman and best advisor when it comes to getting right plan.Great service.

so
Review №45

I was having problems with my tmobile and wanted to try AT&T. Tiffany helped me switch over and keep the same number!

Ne
Review №46

I called this store about a promotion that was going on. Tommy (the Manager) confirmed that the promotion was still going on, and invited me to come in, even if I couldnt get there until close to closing time. When I arrived, he remembered my name from our brief phone interaction, which I found to be extremely impressive.Tommy took me through the whole process of upgrading, what the promotion details were, and gave me a detailed breakdown of what my bill would be after the upgrade. Tommy made the process as quick and painless as possible, and it was a downright awesome experience. If you want great service, GO TO THIS LOCATION! You definitely wont regret it.

ta
Review №47

Got my new phone from here. Love att and thanks to Tommy. He sure know how to help me getting att because I was thinking T-mobile. Sometime going Lower plan does not help.

Th
Review №48

Awesome service! Tiffany helped me set up my at&t account and new phone!

Mi
Review №49

Small store to the left when you go inside the supermarket. Tommy quickly answered my questions and got me just the right product I needed. Great experience. Thanks!

Ca
Review №50

Really bad service me and my friend visit this store and the guy was there he didnt assist me like how supposed need to be he was fixing his phone its was no more clients we was the only one and he didnt care bad bad bad bad bad service never coming back...

Ka
Review №51

Really good service. The attention is excellent! 👍🏼

Ay
Review №52

Tiffany and Raymond were so helpful with setting internet at my home and they even help me get a $100 visa rewards card. go to them

da
Review №53

I love the young gentleman named Tommy there . He sure know how to explain my plan and show me how to use my new phone .Come here for phones

Ne
Review №54

This store that guy was awesome so knowledgeable understood the workings of AT&T systems first class

de
Review №55

Great place to ask for quote and phone promo.

an
Review №56

Great service and super fast go see Tiffany & Tommy!!!

Ar
Review №57

I do not know what the bad review below is about. I have been coming here for the last 3 years. Tommy has always been helpful everytime from just adding a line or upgrading to new phones. He always helps us to get the best deal. Always friendly and never rude. If I could give more stars I would because this store gives excellent cutomer service.

Da
Review №58

Fast and friendly service from this location. I was helped by Tommy who takes great pride in doing the best job possible for customers.

th
Review №59

Came to pay the bill and Tommy was able to educate me about my old plan and got me a new phone. I love the iPhone XS Max

Su
Review №60

The associates are the best. They are helpful with all my software questions. We purchased our phones and tablet at this location, and the staff has been responsive to all our learning curve questions.We will recommend this location to any friends that need new phones or tablets. We will use this location for any future hardware purchases.

qu
Review №61

Just got mine IPhone XR and it was a great experience with Tommy. He was a great help of explaining my plans and the cost of AT&T monthly . Come stop by this AT&T store .

v.
Review №62

Great place, just got my new buy one get one phone . Go see tommy !!!

Hu
Review №63

Love this place . Got my new service !!

Da
Review №64

I was in the area and went in for 2 new phones based on the reviews online, its in an Oriental market (sounds weird, get over it) . In less than 20 minutes Tommy had my 2 new phones activated, paid for, ready to go, and in the bag with a smile on everyones face. Go here if you need a phone (or a fish), you wont regret it!!

Jo
Review №65

My experience at this particular AT&T store was great. Great customer service. Friendly associates. Straight to the point. Detailed. Always willing to help.

Va
Review №66

Nice phones

ho
Review №67

Thanks for the new phone . I love this place

Lu
Review №68

Good service

Ho
Review №69

I love this Place and thânk Tommy for Everything !!

So
Review №70

Great customer service, I would recommend this location to all my friend and family.

Ir
Review №71

This is now a Metro By T-Mobile location.

Hu
Review №72

Great place, love there service.

Da
Review №73

Fast friendly service... I was set up w affordable plan and phone... Nice ladies... Very helpful

Vu
Review №74

I got a brand new Samsung s9+ today at this location for half price off . THANKS TO MY EXISTING DTV. This att store is a great location to get all your att services done. I love how Tommy the manager was able to explain and help me on this whole process.

ho
Review №75

Awesome place to be getting your phones . Tommy is very handsome and professional.

An
Review №76

Tommy is very nice guy, he is done good job in customer service. Thanks for helping me to connect AT&T a package: Home phone, internet, Direct TV with a very good deal. Anh Nguyen

Ng
Review №77

Great store to get services. Very convenient

Di
Review №78

They help me and my wife when open new line very good people we like them a lot because we old and dont know how use iphone but they teach us

tr
Review №79

Great place . Just got my new phone

ba
Review №80

Got the AT&T uverse int and I love it . Thank Tommy

Ki
Review №81

Great customer service. Always willing to help me when I have any problem with my account.

Si
Review №82

I came here to try to upgrade my iPhone for a new 2-year contract. They only tried to persuade me for that At&t Next, but I said directly that I want the traditional 2-year contract. They even cheated me that I cannot upgrade my phone using the traditional 2-year contract anywhere and the only option is the At&t Next. But when I got back home, I successfully upgraded that through At&t website. It is a shame for At&t that their store is trying to cheat the customer. I will never recommend anyone using at&t and please switch to another carriers.

Su
Review №83

This store is not available at this location anymore. It was in hong kong super market but they replaced it with some other store.

du
Review №84

Friendly staff. Got me a new phone with no hassle.

tr
Review №85

The workers are very helpful and friendly. Great service!!

da
Review №86

Always get my new phones from this place . Cam on Tommy

os
Review №87

Always a pleasure to interact with the sales associates, very friendly staff and exceptional service skills. 5/5

Ja
Review №88

Wait was long but my issue (SIM) was resolved. Raymond was a big help

he
Review №89

Great place and very professional !! Highly recommended

De
Review №90

Excellent staff. Great location!

Ho
Review №91

Worst service ever.

Th
Review №92

Good service

Sh
Review №93

Customer service not that well

Vi
Review №94

Awesome experience

se
Review №95

Great service! Thank you

Ni
Review №96

The best in the game Tommy

Je
Review №97

Its my place to Hang out with friends

Tr
Review №98

Great service and friendly staffs.

ch
Review №99

Great place

Sa
Review №100

Everyone was friendly and funny :)

Information
15 Photos
100 Comments
4.6 Rating
  • Address:5495 Jimmy Carter Blvd Ste. F125, Norcross, GA 30093, United States
  • Site:https://att.com/stores/georgia/norcross/115847
  • Phone:+1 678-786-8149
Categories
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:11AM–6PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:11AM–7PM
  • Sunday:11AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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