Good prices, very informative about the different styles of mattress materials. Good deals, they work well with your budget and shipping options too. Id definitely go back.
Marshall Levine is the absolute best! He takes his time with you, explains what mattress you need based on how you sleep. We are so pleased with his service that we are back to purchase a third mattress with a referral who purchased two mattresses as well. Every sleep specialists is different and Marshall is well worth the drive to Norcross. Thank you Marshall!!!
Enjoyed our mattress experience with this company. We were actually shopping at a different company but they couldnt deliver when we wanted. Mattress USA not only beat the competition we left with our purchase. Cant wait to sleep on it tonight. Definitely will be back.
EXTREMELY DISSATISFIED WITH MATTRESS DELIVERY.When we got to the locale the attention was good and we ordered and paid without issue. When it came to the delivery, we had to re-schedule due to our living situation, that went well as well.HOWEVER, the day before the delivery, they called us to cancel our delivery because they could not deliver on the day we originally agreed on. They asked us if the new date worked for us but we did not confirm, we were not yet moved into our new place and we were not in the home. We never agreed to the new delivery date and never confirmed that it worked, YET THEY STILL DELIVERED IT WITHOUT OUR CONSENT OR APPROVAL 24 HOURS PRIOR.AS A RESULT they delivered the mattress to a random person and they could not tell us the name nor the last name of the person, we had to go to the previous address and ask the owners if the mattress was delivered and depend on the goodwill of people we did not know. THANKFULLY they were kind and let us get our mattress back.The company wanted to charge us $120 dollars to re-deliver the mattress, and washed their hands of our issues. TERRIBLE delivery service by this company, will never buy from the again and I encourage you to look for a mattress store that will RESPECT YOUR SCHEDULE AND YOUR MONEY, unlike this one.Ah, finally the mattress had bad finishes in its seams.
Marshall’s expertise in this field is bar none! He’s the BEST! He works overtime to ensure his customers are happy!!! Mattress USA has the best priced mattresses without sacrificing the quality!!!
Marshall was sooo knowledgeable. We went in just to test out mattresses and left with a purchase. Best price out there and beat any online price. Great customer service. Highly recommend!!!
Great customer service! Prices are great.Definitely will be back!
Marshall was excellent! He was very knowledgeable of the various types of mattresses. He gave my wife and I a great “education” on how to select the right mattress, and he gave us the history of the Lavish Latex mattress. I will be recommending to this store to others primarily because of Marshall.
Buddy was so helpful... I came in with some preconceived notion about sales people, but he put me at ease right away. He was very knowledgeable and taught me about price and quality... will definitely go back there. Thank you Buddy
Ww went to three mattress stores today and bought our mattresses from here. Mattress USA has reasonable prices and great customer service! Charlie greeted us right away and pointed out exactly what we needed. He gave us his full attention until I checked out. I will come here first the next time I need a mattress.
Mattress buying is complicated - too many options. Buddy patiently counseled on app options and how components differentiate. He didn’t steer me in any direction other than try to best pair my likes and budget with options. Family business you can trust.
The people here are super friendly & helpful as soon as we walked through the door we were welcomed and assisted they’re quick & Loaded the mattress & base for us
This is my second experience with Mattress USA and it was great just like the first time! Everyone there is so nice, experienced and respectful. Love you guys ❤😊
Marshall was the best sales guy I’ve ever worked with. I will definitely return.
Mattress USA found the perfect mattress for us, worked with us on some returns on box springs to make sure the bed was the height we wanted, and offered us a price for everything that was well below what we expected and far below what we saw online. Highly recommend them based on customer service, price, and quality!
Where you can find great deal, fabulous mattress and excellent service!
This is my 3rd time purchasing from here and it’s such an awesome experience every time. I recommend them to anyone looking for honesty and great quality! They are super knowledgeable and take the time to make sure you really love what you’re buying.
I went initially to mattress firm clearance outlet and was told I couldn’t get a king hybrid mattress for less than $1700. I knew that was bs so I went next door. I was greeted by a friendly man who gave me a price half that and was very explanatory on what I was getting. Honestly he sealed the deal for me. If I had workers like him, my business would be flourishing. Will be back and so far very happy with my purchase.
Buddy and Marshall were fantastic! My purchase was virtually effortless. They made it easy and their service was spot on.
One of the best salesperson we’ve ever had who asked us what we were looking for and what would fit our budget and then gave us some amazing choices. Definitely recommend based on the service alone but they also gave us a great deal and added perks with our purchase!
Very knowledgeable and fun shopping experience
Marshall was very helpful helping me find a nice mattress within my price range. Very helpful and upfront. Thank-you
We are completely happy with the mattress that qe bought. They are wonderful people
Amazing workers, very helpful and was able to find a great mattress in my price range. I will definitely recommend to anyone looking for a mattress!
The man who attended us knew exactly what we needed off the bat and helped us at a really low price. Really nice and funny
Marshall was my salesman and his talking may seem a show, but it’s exactly that and more. It’s a showmanship of a salesman, one able to swing the best deal possible for your next mattress while also teaching you information you’ll never need, but likely remember the next time you need a mattress and wonder who other than Marshall can get me the best deal. The answer is no one.
Marshall was AMAZING! I do not know where to start with him. He is very fun, knowledgeable and make the buying experience so worth it. We will be going back to see him!
Marshall was very knowledgeable and quickly narrowed our choices so we could make an easy decision. 👍🏼
Kind, professional,welcoming, quick service, and reasonable good price. Highly recommend this place.
Exceptional customer service, prices and quality. Hi highly recommend!!
Excellent. The people at this location was very professional.
The guy there know his stuff price great definitely recommend them
Priceless experience! Marshall was very knowledgeable salesman and did a great job... We are a satisfied customers.....
Mattress shopping is time consuming and not my favorite thing to do BUT the staff here made my experience pleasurable and my rep was very personable. I got a really good deal too. Highly recommend!
I’ve purchased my mattress and my kids mattresses and I’ve never been disappointed. The prices are great AND the service is always phenomenal.
Exceptional Customer Service skills! Left out with 3 mattress sets at reasonable prices
Exceptional sales and service!! Highly recommend! Family owned
Great people very beneficial
Been sleeping on my new mattress for a week. Feels great! Purchased it after trying a dozen or so mattresses at other stores. This one was competitively priced and feels much better than the cheap-o, spare bedroom mattress I bought off Wayfair.com. Next day delivery, mattress placed right on my bed for me, and they took away all packaging. Hauled away old mattress for free. Good investment piece for a better nights sleep.
Good price good service got what I wanted for half the price of other stores
Marshall Levine is very professional, courteous and a great sales person, who advised us with our purchase, and gave us a really good deal! Highly recommended.
Great customer service and very affordable. Will definitely be back.
Great experience. Helpful staff.
Marshall is an amazing salesman. He is passionate about what he does. He is able to find the perfect mattress that your looking for.
Marshall is a great!!! he knows how to sell you a mattress but not in a way where hes trying to get in your pockets. if youre looking for a mattress, go here!!! delivery was awesome and streamlined well. would buy from here again
The salesperson there was very knowledgeable and helpful. As a returning customer, it was once again a great experience
Very cool people very professional and polite.
Good customer service. Love the service.
Very friendly staff and helpful. The store is vey clean.
Came in here to find a mattress (duh). We ran into Marshall a wonderful sales associate. He really took his time to understand the quality of the mattress that was suited for us. He did not rush us or make us feel uncomfortable. He let us try out various mattresses and offered us the best price! He even compared the different prices in store with us. Wonderful experience. 10/10 recommend.
Very great customer service!
Charles, our salesman, was super knowledgeable about mattresses since he’s been in the business for 20+ years. He took the time to educate us on what to look for in a mattress and steered us towards the perfect choice based on our personal likes/dislikes. I would definitely recommend a trip to this store!
Just left there very good Customer, bought King size Mattress they knew exactly what I was looking for and needed got a very good Price I couldnt beat it, I highly recommend go check it out✌
The service was excellent from Marshall since we enter the door. He explained and answered every question we have and show a lot of beds around the store and then we find an excellent one. We still need to sleep in our new bed when arrive next week but the service is great for sure and the deal was awesome.
Super customer service!
This one for Marshal and the owner! If I could give them a milli stars I would. They know how to entertain while selling you everything under the sun, with amazing prices.... and I was in a rush. They are SIMPLY AMAZING. Marshal is hilarious he deserves his own store (this man can sell!) If youre looking for quality, in a budget, browsing or in a rush see Marshal!
Mr.Marshall was absolutely phenomenal. He is by far the most informative and intellectual mattress sales representative I’ve ever met and not only did he take his time with making sure we found what was perfect for us, he also took his time with explaining the benefits of each product !! HE IS THE BEST !! So accommodating & personable.
My husband and I needed a new mattress for our spare bedroom. The salesman was patient, thorough, and attentive to assist us in getting exactly what we needed. We had been searching all over the city and not only did we find the best quality mattress but even greater was the amazing deal we were given. And our mattress was delivered on the next day. Thank you Mattress USA!!!
STOP what you are doing and just BUY from here. Best prizes in town and please look for Marshall the crazy sales guy! He will give you the deals! Give Marshall the commissions!! But seriously entire staff was super nice and helpful and they for sure know all about what mattress is the best for you! We had a great experience!
I bought a mattress from here a few days ago. My salesperson, Marshall was amazing and very knowledgeable. Everything he promised he delivered on plus some. We were not pressured or rushed to buy. Marshall was an overload of information which was appreciated. He went above and beyond to make sure that we had all the information we needed in order for us to make our decision. The prices are unbeatable and the service was fantastic. Thank you Marshall. I highly recommend this place. They have a good selection and very budget friendly. I am one satisfied customer who cannot wait until her mattress gets delivered.
It was a pleasure shopping at Mattress USA. The salesmen are knowledgable and attentive without being pushy. Even though it was a busy holiday weekend they made sure that every customer was greeted as they came in. They really try to get you a great deal on a mattress that you want and will fit your needs.They also emphasized that they are a family business and I would rather support a smaller business than spend money at the big chain stores.
We went to several places to price compare and this place was not only the most competitive, but the customer service was off the charts great! Marshall was knowledgeable and took the time to really help us and are extremely happy with our purchase!You can tell when someone cares about you more than the bottom line.We highly recommend this place.
Very helpful and knowledgable sales reps. And great prices for mattresses.
Had an awesome experience at this location! Got a great bed for a great price, with the frame thrown in!!!! Plus the delivery was fast and prompt! Thanks to Andrew and Buddy for the great customer service! Keep up the great work you guys do;)
Amazing experience
Amazing customer service!
Ill tell you guys like I told Marshall. I dont know if what I got was a good deal, but he really made me feel like I made a great choice. The price on my purchase was cheaper than that I could find online. The selection was great, but the service was better. I HIGHLY RECOMMEND coming here :)
I wish I had an option of giving 0 star. I would never go back to mattress USA or recommend anyone specially this location. We bought a mattress in December from this store. Me and husband went in with a budget but after going their and meeting the salesman Marshall he showed us quite a few mattress (no of them in our budget) when we asked him to show in the range we are asking for he would just make excuses and talk to us in the insulting tone. At the end we liked 2 mattress and we ended up buying the mattress that Marshall told us was good and he said if we are not satisfied we can exchange it if we are not satisfied. As per Marshall both mattresses are really good and would not sink in has spring and blah blah blah. The first mattress we bought we were not satisfied with it so we went back to the store to get it exchanged with other one since we were in exchange period, after we bought the mattress and went in for exchange thats when they told us about the hidden exchange fees, Marshall never mentioned that we would have to pay $120 to exchange the mattress on top of $900 we paid for mattress which is ridiculous he is suppose to tell customers when he is telling them about exchange policy this means they are keeping customers in dark. Now as per Marshall if we buy $500 mattress after certain time it will start sinking in but if we buy $1000 mattress it will never sink because it has better spring and foam and pillow top and what not but now this mattress is all sinked in from both of our sides. Me and husband both wake up with back pain every single day. We are not at all satisfied we the customer service we have received and the mattress I have just wasted all the hard earned money. I would not recommend this store to anyone. Even if you end up going to the store stay away from Marshall because he will not show you what you want instead he will shook up your budget and sell you what he wants to get his commission high plus he insults the customers.VERY VERY VERY BAD EXPERIENCE
Very friendly staff.Good and reasonable rate products.
Wasnt happy about the sale man very rude and disrespectful
Worst purchased ever .. holes in every corner Need to turn always.. salvation army has cheaper and better.. incredible..
ABSOLUTELY AMAZING. Great service very friendly people. Make sure to ask for the worker Marshal. He is a miracle worker!
This place was wonderful. As soon as we walked in, there was someone helping us find the perfect mattress. They wanted to save you money and they know what kind is the best for you. And you get a free lesson on whats in mattresses.
I received fantastic service from Mattress USA, and especially Buddy. The sales people were all very knowledgeable and made sure I was 100% satisfied with my mattress. Thank you!
I was in need of a mattress since the one I had was over 10 years old. Being on a budget I was just searching around the area for something that was affordable. When my boyfriend and I stepped foot into Mattress USA, we were greeted and welcomed by Marshall. He was so kind and generous to teach us so much about the pros and cons of certain mattresses. We had a great experience at this location and would recommend anyone to come and see Marshall. We left with a very good mattress and Marshall was able to work his magic and get me it within my budget. I have been in love with my bed for the last 2 weeks! Thanks Marshall and thanks Mattress USA!
Marshall was awesome! Very professional, no pressure, and kept us in our budget! Win win ask for Marshall!
Great experience. The sales associate listens to you carefully of what you are looking for and shows you exactly what you want. You leave the store satisfied. There is not alot of places like that where customers are attended to.
I highly recommend this location. Great customer service from Marshall! We walked in hoping to buy a bed with our budget and left with a bed for pickup. Great prices and Marshall was very knowledgeable!
My fiancé and I purchased our mattress from this location Dec 26, 2016. Our sleep specialist was Marshall and he did an absolutely wonderful job. His customer service was greatly appreciated. He was able to answer questions honestly and knowledgeable. They have fair pricing are budget friendly and with quick delivery. We would return again for future purchases.
I went to Mattress USA after visiting the other mattress store right across with its aggressive/rude employees who didnt take the time to understand what my wife and I needed. As soon as i walked into Mattress USA i was greeted by Marshall who rather than just showing what mattresses he had in stock, took the time to understand what we wanted from a mattress. he helped us find the right mattress that fit our budget and needs. His customer service(not to mention his knowledge about his industry) is impeccable that i bought two mattresses and a box spring from him. This is the type of customer service that isnt seen anymore and what major stores lack, i wish all sales associates were like Marshall! :)
Marshall is a total expert on anything related to mattress and was hands down the most knowledgeable person I spoke to while shopping for a new mattress. He answered every single one of our questions and gave us honest opinions about some name brand manufacturers that showed that he was interested in our happiness and not his bottom line. I went to mattress firm, Macy’s, rooms to go, sleep number and Marshall was the only person that made me feel like he was not pushing the highest price point options. We would recommend going to see Marshall at Mattress USA if you are in search of a new mattress. You won’t regret it!
Marshall is the man with the deals. He got me the mattress I wanted, and gave it to me at what I feel is the bottom dollar. Even more, he provided free shipping. I went to three other stores before going in to Mattress USA. I feel that I got more for my money here.
Very friendly and helpful. Willing to take the time to help you figure out what your best options are. Marshall is real knowledgeable and willing to work with you.
Wonderful customer service. Marshall took great care to show us all our options, teach us about mistresses, and he gave us a truly fair deal. I highly recommend this store, and ask for Marshall!
I had the best mattress buying experience at Mattress USA! Marshall took his time and explained the pros and cons of each mattress. When I finally selected a mattress I got a fantastic deal! I highly recommend going to this location, ask for Marshall hes the best!
If you are looking to buy a mattress, the guys at Mattress USA will definitely treat you right! The guys I have met there are more than knowledgeable about mattresses and do a great job guiding you to the perfect mattress based on your preferences and sleeping habits. These guys have a customer for life in me!
Had a phenomenal experience here. The representative at the store, Marshall, helped me as soon as I walked through the door. I told him I was on a tight budget and needed something to deal with the back pain I was experiencing from my current (outdated) mattress. He showed me plenty of selections and brought the price down to within my budget. I was absolutely blown away by the customer service here and have been sleeping happily on the new mattress since.
Prepare yourself for some loud talk, family and friends abuse in the process of pushing you to buy. They change their word every min and if you dont buy for the price they mention they just tell you are not worth of their time. Salesperson should learn how to sell stuff in 2017 and some manners. Mattress firm next to them know how to behave with customers. I closed the deal at another place for higher price than these guys where i felt i was treated well and not abused. You will love your in-laws after coming out of this place :)
We purchased our mattress from this location in December last year. Anyone could understand what a pain it could be to buy a good mattress with all the different options available. You could either browse the internet for hours and still not be sure which one to buy, or meet Mr Marshall at this location who can help you in finding the right mattress for you. It was a great experience working with Marshall and Mattress USA. Holiday delivery times posed a challenge in getting our mattress on time, but Mr Marshall helped in getting it delivered in time.We could not be happier with our purchase and the service we received from Mattress USA.
Ricardo Ortiz:After my first complaint they replaced my matress with a new mattress which I doubt it was even new, if the first mattress felt awful after few months, the replacement last just about a week before it start sinking again, now I am stuck with a cheap product that I hate and that is just causing me a backache. I recently bought a matress online for less money and better quality comparing to the awful matress I bought here. As I stated before the customer service is great but in my personal experience the product is absolutely awful.
Friendly service!
Had a wonderful, easy mattress buying experience. We negotiated a deal that worked for both parties. Highly recommend!
We came in looking for somewhere comfortable and quiet to nap. Marshall expertly guided us to the perfect mattress and we were in deep REM sleep before you can say Sealy Posturepedic. 10/10 would nap there again.
What a easy process at Mattress USA. Marshall was great! I even went back to upgrade the mattress for just a few bucks more! What a deal!
I have purchased from Mattress USA twice the first mattress I bought several years ago was great hence why I came back this year to buy a mattress. I bought Simmons mattress and boxspring. When I got the boxspring home and unwrapped the plastic I found the box spring stitching unraveling in a couple of places, but decided not to worry about it because it would not be seen because of the bed frame design. The mattress however was defective and after about a week lost its fullness and I could feel and hear the springs. I returned to the store to inform a sells associate about what was happening, and was told I should never feel the springs in this particular mattress and to give it a couple weeks and come back in. I recently went in and was told again I should never feel nor hear the springs in this mattress. I was then told I could take pictures and record the sound (which was fine) my problem is that I was then told I would have to pay for the mattress to be sent back to the manufacturer. I dont understand how this is a defective mattress, but I would be responsible for the replacement. At the price to return the mattress (bringing it back to Mattress USA and shipping it off to the manufacture) and gamble that the next one would be better I have decided to purchase a memory foam topper and cut my losses. The sales reps are very nice but I think the defective policy is not fair. Good Luck!
Must deal with Marshall when you come to the store definitely mattress expert almost were to pay more money just to deal with him at the store but not gonna happen because the best prices around five star rating !!
Excellent experience ! We went in just to look & came out with a queen mattress set within our budget the same day . Wonderful customer service . Definitely will recommend to others .
The customer service is amazing, I cannot complain about that at all. However, the mattress they sold me never felt the same way from the one I tried at the store and couple weeks after I received I let them know. Marshall the sales representative told me it takes some time for the foam to break down, it never happen, I went to the store twice. His solution was to exchange the floor sample for mine, why would I take a floor sample, which was a ridiculous solution. I told me that there was something with my mattress. Now got worst, the mattress feels like the foam COMPLETELY DISINTEGRATE because it does not have any support I just sink into the mattress and has been causing me backache. Personally, I am COMPLETELY disappointed from their product. Ricardo Ortiz
Great service and Marshall really explained the differences between the mattresses.
Please read update after my initial post below:Glad some had a great experience with this company. I sure as heck didnt!! Wasted my hard earned $$$. The mattress that I purchased and received was built by Johnny the Crack Head. Poorly stuffed or whatever garbage they used to put my mattress together. The mattress began to sink, dip, etc. Id had the set less than a month. Tried to utilize the warranty, but because of a NON-urine/Non-fecal matter/Non-bloody stain (in fact it was a lil dye from a sheet due to the mattress cover shifting..they gave me issues). Yes, Im aware of their policy, BUT that dye had NOTHING to do with the piss poor development/putting together of the mattress. Dye doesnt cause a sinking, dipping, sloping mattress. Never in decades have I purchased a mattress that was so horrificly put together. I will never ...................purchase anything else from this company or its affiliates ever again. Thanks for selling me the defective, piss poor mattress and glad others received what they paid for because I didnt. Its unfortunate people spend their $$ to be deficated on by companies. Garbage mattress equals, hidious sleeping. Go to a more reputable company. Signed, livid as hell....4-14-19-Update: Thank you kindly Mr. Buddy for rectifying this ordeal. You were very kind, and intricate with righting this situation. I received my new set and you made sure there were no hiccups with this process. Again, thank you kindly. 😊