Great service!!! David was attentive, professional and very knowledgeable. He diagnosed the problem, explained the solution and alleviated the glitch that was preventing my iPhone from usual uninterrupted service. Such a positive experience!!!

Bought an iphone12. No perks for paying phone right out, no discounts. Ridiculous trade-in amount for my Note 8 phone which had a slight crack on the screen.

They all come running when you want to buy something but as soon as you need service they all run away. What a joke this place is!

Still too expensive

Mirela was very helpful knowledgeable and attentive. I was skeptical about coming back to this Verizon store but I had no choice. Im so glad I did and I was lucky enough to meet Mirela.

Very clean and organized Verizon store... good job guys..

Awesome service! Adrian was very helpful and knowledgeable. Highly recommend this location.

Very knowledgeable and helpful customer service help solve our issues with the phone not pushing to sale some products

Not helpful. Rushing you to leave.

The staff is very helpful, patient and pleasant to the customers.

Very helpful and Adrian was really understanding and made an full scale effort on assisting customers.

Stopped in needing help with a prepaid phone configuration. Zero wait time and top notch knowledge provided by Sebastian. Troubleshooted my problem and had me out the door in no time. Best of all he didnt pressure me into buying unnecessary phones or plans and made me, the customer, feel appreciated for choosing Verizon. Thanks again!!

Adrian this man professional, very recommended, every time this guy very very help me! Thank you!!

Verizon is the way to go. Make sure you go to a corporate store like this one.

Service was great! Sebastian was very helpful.

Went into the Harlem location and my brother and I were helped by Sergio R. Sergio helped us find a phone best for us, and was very knowledgeable of all platforms from google to apple. Highly recommend Sergio for all things phones, watches, tablets.

The staff acts nice but I feel like they’re rude and that I am rushed into making a purchase at the store.

Yesterday I went to the Verizon Norridge location,I spoke to the one of the representatives,who treated me disrespectfully and wasn’t eager to help me to solve my issue.This guy accused me of lying about my recent purchase.I bought a charger 2 months ago and it stopped working and I wanted to replace it.He called me liar when I have a proof that I just purchased it 2 months ago..This guy was rude and unprofessional..I’ve been a loyal customer for over 8 years and now we’re thinking on switching to a different company with better customer service

Kevin and Chris stayed until 4:30 PM to help me with my broken phone- I have come in and hey are like brothers and family to my mom and I. Such a great, friendly and great profession group, especially nice during these times of COVID-19!

Great service! The staff, especially Sebastian, is top notch! Helped save money and will return when its phone upgrade time!

This place is just your average store. They have employees that speak polish and other languages. The disadvantage of the store is that they have no power to fix your problem. The first thing that they suggest is calling 611 which doesnt help. The store itself is not bad its the company policies behind it. The employees can only do so much and are told that they cant do anything but sell. If you need a new phone or buy something from Verizon this is the place to go.

Greeted as soon as I walked in. Super friendly staff. Addressed all my concerns, answered all questions thoroughly. Went in for my jobs business account, already thinking of switching my personal line. Great location.

Horrible!!! We came an hour before closing, checked in were told there is one person before us. We had to wait 45 minutes and then 15 minutes before closing 2 sales assistants just left home, nevertheless there were still 3 clients waiting in line. Finally, we were told we should have scheduled the appointment beforehand. What kind of service is that???

Horrible experience there with a VERY rude salesperson named Miguel. I actually switched after 15 years with them to AT&T because of their lack follow through and indifference. Wish I could give them minus zero stars.

Marvin is great. They needed more sales associates however

If I could give negative starts, I would. They are racist. If you’re not polish they DO NOT CARE about you. I walked in and was told by a girl named Monica she would be with me as soon as possible and proceeded to talk with another employee in polish for over 20 minutes. Finally someone else came out to help me. All I needed was a SIM card. I waited 40 minutes just to receive my SIM card. I was the only non-speaking polish person in there and felt discriminated against very much so. Will not be going to this location ever again. I really think something should be done about this.

My second review.I made another trip to my favorite Verizon Store to buy a new IPhone and as always really nice experience. Thank you Manager Monika. Thank you Verizon!

Great service. Lana is really good

I have been to this store many times. I feel if you are not polish, they dont care to help you. I dont know if it is the communication problem or something else.I was given the wrong information. Now I am looking for new Verizon store to help me.

If I Could put zero stars I will Horrible horrible not recommended there’s a Lady there is so rude Worst experience ever.. I would never get a Verizon no more

Great customer service. Greeted at the door and immediately received help!EDIT 8/28/2021I came here to get a phone upgrade, the MANAGER (this is important) came to assist me with the upgrade.They walked me thru promotions and the available phones, I choice one that fit with the promotion and proceeded to purchase it. They told me the promo would apply within 3 months. 4 months later no promotion is added and its the same bill.I contact customer service (bless their souls) and they inform me that NO PROMOTION was added.... Thats disgusting.. the only reason I upgraded my phone and they forgot to add it. Thankfully the customer service rep added the promotion and I made sure to voice that THE MANAGER didnt add the promotion.I will avoid this verizon store at all costs and go further down the street to the other Harlem Verizon by the Starbucks.

Verizon as a cell phone service provider is extremely limited. Their service in national parks and other camping destinations is almost non-existent. Very disappointed! I ended up at Cricket with a better package for about a third of the price. Honestly, Ive always stayed with major cellphone service providers and I was wrong. So goodbye to ATT, Verizon, and TMobile. Hello Cricket and Metro PCS!

This is the only place I’ve ever bought a $1000 phone and they didn’t activate it. The rep was not rude. I’m just amazed that I didn’t get helped.

Marvin’s great, helped me set up my phone with no hassle. Recommend this location.

They attended my wife and myself very kindly and patiently. Thank you!!

I am very happy for the service I received from Sebastian

Came in with few questions about my bill and current promotions. Krzysztof helped me. Great sales person. Understands not only the plans and features suggested technology that actually helped me and my business.

Ive visited this store twice and each time the staff was friendly and very helpful. My visits were for phone transfers, one was for a new phone.

This store has the WORST customer service of any cell store, ever. They treat you like an interruption and a nuisance. Today, after they pushed me off to the website for help, I went to my car and turned back to ask a question. They locked the door and wouldnt talk to me!! Horrible

Nothing but great experiance so far. Shout out to Lana who has been extremely helpful and accomodating. Will surely come back to this location when manage to shatter yet another screen...

I had a very unpleasant experience with this store yesterday. My husband and I traded in our IPhones and were offered a $110 credit so we could get some accessories. What was NEVER explained to us is that it wouldn’t cover everything and that we would have to pay the balance. Imagine my surprise when I wind up with a bill over $500. I called the store after speaking with customer service because I was told they could help us. I spoke with the “manager” and he did NOTHING. He never apologized for the misunderstanding and said that if we misunderstood it was on us because his rep is very thorough. I asked if we could return them and he tells us no because we only had 14 days. We just found we were being charged because we just go our bill. Re REFUSED to offer any sort of help to us for the miscommunication and just reiterated the 14 day return policy several more times. WORST CUSTOMER SERVICE EXPERIENECE EVER!

The people who work here are the reason we are still work Virizon. They go out of their way to be sure that we get great service at a fair price.

Very bad service and unprofessional. Polish guy there after i was waiting 40min he said to wait for manager because i have to take care for another costumer who has left the appointment, really Verizon this service horrible?!

Love this particular store and all the personnel who works there!They are very friendly and knowledgeable about their product! Keep it up!

Imposible to reach on a phone. Waited almost half hour to get representative and never got one.

This is the store I go to all the time . the staff is always helpful and friendly. Ive been to other stores in the area and prefer this one to the others

Great customer service! Very friendly and helpful.

Very unprofessional!!!!! If I could give zero stars I would. I bought a phone which was over 500 dollars. And she didnt have time to hook up my phone to the other phone to transfer my contacts and pictures over. She saod its very easy. You can do it. And I kept saying g no I cant. And she persisted that I can. And I was right I couldnt. I brought it home and still no phone . Because she wanted to make more sales in stead of helping me with my phone. The worst service I ever had besides comcast. I am livid. I cant believe she does sales

I got into the store with my brothers to add them into my account. I had never seen any phone company who is not happy to have new costumers. I was not greed and the staff act up like my family and I can’t afford Verizon service. I have Verizon because it is call “the best phone company” and until today they always reach my expectations. But, after I just experience racism and all other Caucasian costumers were welcome, treated with respect and NONE of the employees roll their eyes at them like they did to me and my family. I decided to leave and open my other accounts in best buy due that Verizon employees stereotype and mistreated my family. I don’t understand how Verizon business is better taken care of by Best Buy Employees than their own Verizon employees. I just have to say that this is the worst Verizon store you can approach.

I was told they would add voicemail to new phone. Didnt happen. Told them I didnt have my phone no. And they assumed I had a phone. They wouldnt give me my password for my hot spot. And they wouldnt take 2 month payments.... Unable to take more than one months payment.

Rob was awesome! He was patient and helpful. Norridge staff rocks!!! I am loyal Verizon customer because of excellent customer setvice.

People do not know the best solutions for their customers. This is probably why everybody goes over to Sprint.

Not helpful. it seems like average user knows more about wireless networking that people who work there.

Good, . Excellent, great, . !! Well., !! The employee was very generous kind,. Love full,. The best., . Thanks 😊

Best Verizon store. Great deals. Nice emploees.

The representative was very knowledgeable and helpful in my decision to switch to Verizon.

This store and the manager of the store is a joke very unprofessional service!!! theyre not even able to connect Verizon phones to Verizon network!!! Are you kidding me? Is it Verizon dealer or what??? dont even go there ! 2 hours of waiting .. phone still doesnt work so they told me phone is to old to be connected to Verizon, but somehow same phone was working with Verizon for 2 years just fine ! 90 % of products in the store have no price tags on them!

Dude wouldnt sell me a symcard... I had to order online.

Robert was great; stayed an extra hour after hours to make sure everything was good when switching over from sprint.

Awful service ! Went in to open a new account was planning on purchasing new iPhones and iPads upon arrival I was treated with a lot of disrespect and neglected. The person I was dealing with is named Cezary who calls himself “store manager” but to be considered a store manager he needs a lot of work. Stay away from this place!!! Awful service!! I’ve been a Verizon customer for over 7 years now and never been treated like this especially when I’m going in there to upgrade my equipment and spend money.

.Great store with really nice phones and tablets.

Well... a place full of scammers.. dont believe when they tell you you get these accessories for free and lie to your about your bill when the list the items you get charged for out loud. Seriously be aware

Eryk Bernard is a nice seller. I came to verizon store to buy a sim card for my friend as a result I changed my number to verizon+ bought samsung note 8. Very friendly and helpful guy. 5+

Really pleasant experience and great customer service by specialist Dominik A.

Great phone company and friendly service

I had bad experience today walking in to Verizon wireless they treated me like I was a criminal even though I got approved for zero down they did not give me my confirmation number my application number nor anything but I got my phone thank God at the Brickyard location these people are horrible and they look down upon the community i would consider going to the brickyard location or call the 800 number

Okay Cell Phone Service Store... got some good advice...

I am giving 2 stars because of Greg, the guy who made me switch from AT&T two months ago, otherwise I would give 1 or 0 stars if I could . This was btw the 3rd location I am visiting for assistance with the phone I have had lost. In the first one(New location in des plaines) the printer didnt work), in the 2nd one (Mt Prospect on Palantine rd ) they didnt have a clue how to help me out with the claim. At this location I have had to wait way too long ( 5 clients all waiting and 5 reps doing nothing) and again for nothing . It was Alexandra the women that assisted me and she looked like superviser or something.Anyway when I told her my story she went dont you have a computer home?! . Actually I do not have a computer home . Is that a big problem? Or the problem is that the insurance company is different then Verizon and you dont get anything by helping out with this kind of stuff. I dont care what and where the problem is but I am paying 450$ a month and expect to have my major business phone replaced asap or I will replace Verizon . In the other hand I have to say a month ago a guy named Kyle was very helpful and knowledgeable ...

Great customer service.

Bought an Altec speaker in March 2017 it broke, brought it back to Verizon store was told it was not warrantied. They tried to sell me a new one I told them I can get one cheaper on Amazon they told me the one they sell have a one year warranty. I asked what about the one Im bringing back the sales person walked away and said that my problem was not covered.Buying a new one from Amazon!!!

Awesome service,Kyle was very professional and helped us a lot

Great customer service, people are helpful, and friendly

They always have the answer to your question, but you have to buy something ?!

Maya was very helpful 😊

Excellent customer service

This store is terrible the worst customer service I have ever received 4 sales reps standing around and the woman I was talking to refused to help me transfer content to another phone told me to go home and do it Verizon is really going down hill.Especially this store.

Average knowledge.

Excellent help.

Best location I have ever been to!

Great customer service!

Unable to fix my phone at the Verizon store

Customers vary but service is great still an on location

Very patient, very polite, very educated and very professional!

Always a long wait. However the people working here are very friendly and work with you.

Had a problem with my phone and the fixed it immediately .

I have spoke to Monica. Best customer service ever !!!

Friendly staff, clean . Thanks

Worst experience ever they gave me a deal on the phone now Im paying twice what they say and they can fix it now then in a store three times for that they saying they will call me back and they never did worst store ever keep away!

Good Prices And Respectful Sellers

Great customer service!!

Excellent customer service.

Friendly staff is all I have to say

Sometimes they screw my stuff up

This store will try to sell you on things you dont need then try to deny your return.

Worst Verizon store I was in, terrible waiting time, no prices on phones, sales persons wasnt able to provide answers to basis questions about products of you have other store near you go there

Great customer service 👌👌👌👌

The worse customer service ever they no good they stupid to

Good service

Good deals

Ok