I can not say enough about this location! I recently had a bad experience at another location and was going to move to another provider. While I was in the area I decided to stop and give one last chance. I am so glad that I did!!! The Team Leader, Ian Lange, was absolutely fantastic! His customer service was impeccable. He was very knowledgeable and was able to quickly help me with my phone and account issues. Not only did I not leave for another provider, I went back in a few weeks later to have Ian help me get a new phone! Thank you for your help. Much appreciated.

The customer service provided by Elexia Lieberman was awesome! Elexia helped with the activation of my new device and made the entire process painless. I purchased a cell phone case and even returned to the store to purchase protective glass for my phone.

I had the pleasure of working with Elexia Lieberman! She was very focused, happy and dilgent to work with. She made the whole process of switching from the nasty tmobile a great experience! I came in at 7:15 p.m. and she wasnt upset at all and easily stayed with me pass closing time to make sure my number was ported over successfully and everything was taken care of and set up correctly! I really appreciate her great work and experience again and glad yall have someone with a lot of knowledge and great customer experience and also makes it fun She definitelydeserves a raise! Glad to be with the Verizon family and cant wait to work with her and Verizon again. Thanks so much for the wonderful experience! 10/10!

Just finished up adding a line onto our plan. Shawn/Sean not sure on spelling, but he was amazing and funny!!! Very quick and very knowledgeable about the phones and plans!! Thank you for all the help!!

They just sell phones here, they can’t actually help you with account issues so just call customer service yourself. Convenient location though if you live in Sweetwater Commons and you’re looking to buy a locked Verizon smartphone 🤷🏻‍♂️

Best experience thus far, thanks to Shawn Hall at the Edgefield location! The drive from Augusta to Edgefield was WORTH IT! I HIGHLY recommend their store, especially with Shawns expertise!I went in unsure, worried, confused, and annoyed from other Verizon stores. The moment we walked in we were greeted and instantly helped by Shawn! He went above and beyond for my mother and i! She had questions and phone issues which here was able top solve. Thanks to his expertise, I decided to purchase the LG V60 versus a Galaxy. So far, I love it! Not only did I get a new phone, accessories, etc, but I had a great time!Thank you Shawn for taking the time, effort, and patience to make my mother and I comfortable, excited, more knowledgeable, and happy! You are extremely friendly and go above and beyond for your customers! Good luck with your house and coin rings!Brittany

Shawn did a fantastic job. He even got everything transfered from my old phone. Highly recommended.

My experience at this store was excellent, especially thanks to Trent Gilliland. He reviewed my account and my options for discounts on a new phone to get me the most for my money. He spent a great amount of time talking me through the features of my new phone, as well as the plan, and he transferred everything from my old phone to my new one. It was so nice to talk to a real service rep instead of a computer or a voice on the phone. Thanks, Verizon.

I went into the North Augusta store in Edgefield. I was helped by a young lady by the name of Jennifer Mustafa. Right away, she was very helpful courteous and professional. I told her the issue I was having with my other phones in the past and she made me feel really comfortable that I came to the right place! Overall, she helped me find a great phone for my needs and made me feel like I got a Great deal! Im referring everyone to Cellular Sales from now on!! Thank You!!

We were greeted promptly and Angel was delightful, knowledgeable and very patient with us. The whole experience in purchasing a new iPhone was a pleasure.

Customers need to understand that this is a Verizon authorized retailer, not a Verizon corporate store like the one on Knox Ave. Their customer service is no where close to that of an actual Verizon store. They do not provide Verizon business customers the full discount (25%) that they are entitled to because of their middle man status as a retailer. Additionally, they do not have as many promotions as a Verizon corporate store would. If you are looking to switch to Verizon, or are looking to upgrade an existing Verizon phone, stay away from this place. Its worth the extra five minutes to drive down to the Knox Ave store.

Ian Garcia was the best representative I’ve ever talked to at a Verizon store. He went above and beyond and took his time to fully explain everything to me. Highly recommend this location and this Verizon representative.

Came in to pay a bill and got fast talked into a new phone that didnt want. Xavier said hed get all my stuff from my old phone and I lost everything. Good store normally since its never a long wait. I just will never buy from him.

Ask for shawn. Best experience ive exer had at a phone store. Great service and experience

I was so happy going to Verizon And got a very special lady named Angel and her name fits her.I have been to different Verizon,and no one has ever helped me like she did. I’m 80 and a widow and no one to help.On a 1-10 I would give her a 12!I had packed snacks because in the past I’ve had to wait!I will be dealing with her from now on.Thank You for your time.I worked 14 years with the government in customer’s service and I like to give a compliment when someone works that hard.God Bless her.Jeanine Jebens

For the record excellant job very knowledgeable. I will be back. Thanks Shawn

TYLER at 1057 Edgefield Rd North Augusta, SC was the rudest, Most unprofessional sales person I have ever come across at Verizon. TYLER would NOT sale me a new phone unless I purchased something or let him charge me to transfer information from phone to phone because he would not be making the 40.00 commission. When I told him that was ridiculous he shrugged his shoulders at me and said oh well. If the service at Verizon continues like this I will let all my Friends, Family, know that they need to look for other carriers to do business with. VERY UNHAPPY CUSTOMER 😡

Employees very friendly but phone accessory costs are rediculously high. I went in to replace my screen saver. I was figuring around $20. WRONG!!$55. I told the rep Id order from Amazon. Came straight home, got on Amazon and ordered a 2-pack for $13.

Alexis is awesome. Helped me through everything.

Tyler at the north Augusta store was incredible.

This store is definitely open for business. The staff was friendly and well versed in answering the questions that you might have for setting up a new phone. The first Verizon store I visited in North Augusta on Martintown Rd (2 stars) provided less definitive information concerning the different deals available and their subsequent prices. However, I didnt award the last star ⭐ because once again I was fed the gimmicky sales pitch and despite wanting the cheapest option for a quality device, I walked out with a free iphone that took nearly two hundred dollars from my pocket with a promise for more upcoming charges and costs in the first few bills of a new contract. And sadly, this for an iphone SE that are probably on the verge of being discontinued with little to no resale value probably....oh well...

So out of all the problems Ive EVER had with a cellular sales. This one takes the cake. So guys, not only do they mark up phones but they also have no idea what theyre doing or what customer service is. When I tell you, I have 2 business accounts with Verizon and neither one of them will EVER touch a cellular sales again. I mean NEVER. I WOULD STRONGLY SUGGEST THE EVANS STORE, KNOX AVE, OR HELL, DRIVE TO COLUMBIA. AND THEY JUST SWAP BETWEEN GROVETOWN AND THIS STORE SO DONT GO TO GROVETOWN EITHER. THE TCC VERIZON ON PEACH ORCHARD IS MUCH MUCH BETTER. - THE GUY TOLD ME IT WAS HIS DISCRETION WHETHER TO DO SOMETHING ON MY ACCOUNT OR NOT WHEN I HAVE AN AMAZING HISTORY AND JUST MADE A $1700 PAYMENT DUE TO A MESS UP THAT CELLULAR SALES CAUSED IN THE FIRST PLACE. Arbitration here I come.

I came to the North Augusta location and purchased 2 phones, one for myself and one for my daughter. The representative Merci greeted me at the door with a great smile and she went above and beyond to help me resolve my issues with my phone! I had pictures and videos that are very important to me and could not lose. She took the time to sit with me and make sure that everything transferred over correctly.That is more than I can say for the other store in town. They just give you a paper and tell you that you can figure it out on your own!If you are looking for a great store with amazing customer service from Verizon, this is definitely the place to come too!I got my first bill and when I opened it I was surprised that everything the representative told me was accurate and nothing more and nothing less! They perform their job here in a way I have never seen before! I am happy to say that this will be the only store I will visit from now on!

My husband came in today to buy a gizmo tablet. Greg Creeson told my husband they didn’t have any and up sold him on another tablet costing us moreMoney upfront. I went inside and he very condescendingly “mansplained” to me how this was the same tablet in the long run we are getting a better deal blah blah blah. Not listening at ALL to what I was trying to say. So I walked out of the store. My husband ended up purchasing said tablet anyways.I will not being stopping by this store to do business anymore, we will be going somewhere else. Terrible experience.

I went to the Verizon store in north Augusta and my salesman name was shawn, he was amazing!! Very great customers service!

Tyler was a great salesman

I bought my new phone from Bobby at Cellular Sales, N. Augusta, SC. He was professional, knowledgeable, and very patient and helpful getting the phone set up, files transferred from old phone, etc. Always there for you. You can buy from Bobby at Cellular Sales with confidence. Thank you!

Karissa was SO SWEET. Me and my boyfriend asked a million questions and she answered all of them so patiently! I haven’t had someone from Verizon help me and be so sweet as she was to us! Wish I had more business to handle with this company just so I could work with her again! A huge asset to the company.

Shawn was very knowledgeable and helpful. He took the time to explain everything and got me what I needed while even saving me a little money. I will definitely be back.

Today I went in with sean to ask question about a bill an about the phone he got some where else, well we met Greg creeson who was kind enough to explain to us what was going on, got rid of bad phone an services. He took his time to go over things an double check things, had some great ideals an Gave is extra information.. if your looking for the right person go see him he even have a free tablet. So thank you for correcting things an making him feel more comfortable on what he bought with u.

Greg Creeson at the Sweetwater Verizon Store was amazing! He was so professional and so helpful with me and my Dad. He took the time, explained everything so well. I would recommend this store to ANYONE. I’ll share my experience with everyone I come in contact with. Once again, thank you Greg. We left there knowing if we have any problems, etc he’s just a phone call away.

Nice, clean store. Great, friendly, helpful staff. Huge shoutout to Merci Hunter for working with me and being so patient. She helped me to find the best deal for our family’s budget and has even checked in since to make sure I am happy with my new device, plan, and experience!

Shawn was AMAZING! He’s like a best friend selling you a phone. He makes the experience funny and comfortable. He also sells cool rings! 10/10 salesman.

My husband and I just bought new iPhones and we were lucky enough to work with Lynn Lee. Ms. Lee is awesome! Lynn was very professional and so much fun to work with. It was a true pleasure to work with her.Lynn even went by the Apple Store at the mall the following morning to pick up the phone I wanted (North Augusta didn’t have one in stock), brought it back to North Augusta to meet with us again, and setup my new phone all on her day off.If you are in need of a cell phone, you should definitely find out if Lynn Lee is working at a nearby location. You will never regret working with her.

I stopped at a verizon owned store with a phone that had an invalid sim card notice on the home screen and was told that my phone was out of date and had to be replaced they would not even look at it. After trying to get service by phone and kept getting cut off I got frustrated and decided to visit another store. They were very helpful. The service rep Taryn listened to my problem and took my phone to her desk popped the sim card out and reinserted it and it worked just fine. These people were interested in customer service not just selling me a new phone and extending my contract.They will get all my business in the future.

I visited to clean up my account and see if I could save some money. Maurice met me at the door and was absolutely great! He suggested changes that I didn’t know existed. I really enjoyed meeting and talking to him. He made the experience a pleasure.

Great experience! Jen was very nice, professional, and helped me with a few issues I was having. Im pleased with the whole experience and want to give credit when it is due.

It was about 15 minutes before closing time when my wife and I walked in the door from a nearby restaurant and was greeted by Joe and Reagan. We were interested in upgrading but wasnt sure. After reviewing different phones we chose the ones we wanted. Being respectful of the fact that the store was now closed I offered to come back the next day. Well Mr. Joe and Ms Reagan said we will work with you as long as it takes. Gregg joined in to help expedite setting up the new phones. You just wont find better service or friendlier people that go above and beyond what is required to help their customers. Thanks Joe, Reagan and Gregg. You are the best!

Verizon has a great network coverage, good technical service but this visit has been off the charts. I could not be more pleased with my representative Paul Lass. My Droid Turbo was no longer charging and was at 15% battery. He not only got me into a brand new phone but changed my plan to give me more data for the same price I was paying previously. He then was able to transfer my photos and my notes from my previous phone with only 1% battery to spare. This saved my personal data, business data, and financial data.

My experience was excellent. Systems were moving slow which I don’t fault her. I understand that due to high demands of the new releases of the iPhones, the systems would move slow or have a glitch here and there, but she was very patient and was able to make sure she was still able to get what she needed done. She discussed with me on how much my next bill will be on a monthly basis and was able to switch me on an unlimited plan to SAVE me money!! Thank you, great experience. My sales Rep was Lynn Lee. Make sure to go see her at any cellular sales location or by appointment.

Knowledgeable staff. I had a problem up dating the phone software, they could have sold me a new phone. The young tech took time to diagnose the problem and get the phone updated

Amazing amazing amazing. The workers were very helpful and answered a lot of my questions. JENNY helped me a lot.

Excellent service with Airese & Tevin. I will go wherever they are working from now on. Beyond excellent!!!Thank you!!!

Demarcus Cummings took time today to help me above and beyond in getting my account squared away and military discount validated. Thanks!

Friendly, helpful staff.

Travis was very good l didnt lose any of my special pictures he did a very great job! He was very funny and handsome. I will recommend him to all of,my friends and family

This review is for Verizon Wireless. This is NOT a review of this store.Having been a longtime user of Verizon Wireless. I decided to switch carriers. My billing period was June 5, 2019 to July 4, 2019. I had two lines with Verizon that I ported to another carrier on June 13, 2019. This is just 9 days this billing period that my phone was active to VerizonThe other 21 days were put in suspended service by VERIZON and I was charged for all 30 days. At the same time new carrier is providing my phone service for these same 21 days. I am getting double billed for phone service and VERIZON WIRELESS IS GETTING PAID FOR SUSPENDED SERVICE AFTER I PORTED MY TWO PHONE NUMBERS . SO BEWARE, if you leave Verizon during billing cycle and not on last day of billing cycle. They dont care cause they got paid for service I didnt receive. I say this activity is unfair. I would NOT RECCOMEND VERIZON WIRELESS.

Customer service at this location is always extremely poor. I honestly cant think of any time I have been in there, that there wasnt some sort of issue, lie, or misled information. This store alone is about enough to make me drop verizon all together.

Greg and Tyrice were a great help to my mom and help her step by step set up her new phone.

Sabrina was truly awesome. She was well adverse in all the business we came in to conduct. From paying our bills to upgrades to introducing us to the new hum, her professional attitude & knowledge of product & paperwork was outstanding. She truly made our extended visit worth all its time. Thank You Verizon for providing an exemplary employee.

So Melissa Hopkins was a delight to work with. She is patient and caring. I will come see her every time she has helped me 6 or 7 times before even selling me a phone. Thank you melissa

I talked with Mercy at the North Augusta SC store. She did an excellent job with setting up an account for our church. It had been several months since I had been into the store and she remembered most of the details of what we needed. She is an excellent customer service rep for Verizon!

Steve went over and above to make sure I selected the right new smartphone for my needs. He set up my new phone as close to my old phone as possible, and made sure I understood any changes before I left the store. He was so knowledgeable about the product, patient and thorough. I had a great experience purchasing my new phone thanks to Steve.

On our way to Mississippi from Sumter SC, we stopped by to pick up a car charger for our phones we got a week ago. Kellie Drake greeted us and helped us with our purchase. She also helped my husband with his VA discount and several other questions he had. Lets just say by the time we left he also had a new tablet that was 50$. Our plan which was 100$/month is now 130/month, with extra 4GB data and a tablet. Excellent service.

Samantha did a awesome job with helping us with so many things. We walked out the store smarter than we went in! Thanks

Nyesha Evans is awesome! She really went above and beyond to help my Mother with her new iPhone and took extra time to show her features, how to back up and use the phone to its full potential. This Lady is an amazing example for Customer Service everywhere. Thank You! 😊

Good people, Good location. Easy in and out, convenient to other shopping, and plenty places to eat for my lunch break. I drive out of my way to come to this location because Steve Mauney makes it worth my while. Every question I have ever had about an accessory, he has owned. So I always trust his opinion.

I went into the new store in Edgefield to check on prices for a new phone. The sales representative, Cody Connor, helped me upgrade my phone, and offered me a new tablet and a new HUM device for free. I ended up upgrading my husbands phone too. He was very professional and was able to adjust my bill to save me money, even after upgrading our phones. He even gave me his personal number to contact him if I have any needs or requests. Verizon should hire more reps like Cody! Glad to have a personal contact for all of my Verizon needs.

We worked with Shawn Hall who went above and beyond to get my 85 year old dad in his first iPhone! Shawn was relatable and funny and we absolutely enjoyed working with him!

Megan H. is an outstanding professional who rendered the best service a customer could ever possibly want. She was meticulous in solving a huge problem involving numerous twist and turn because I lost my phone and had little information to provide to her. She pushed through and the phone situation was resolved. In words, I cannot in great detail all that was involved but it took well over 4 hours of phone calls not because of Megan but because of the many different service reps we had to go through to finally get to the right person. Megan lead the way and I am a happy Verizon customer. Thank you Megan, on a scale of 1-10, you are an 11 for customer service and professionalism.

Herman Smith was the best sales person I have ever had at a Verizon store. He was prompt, knowledgeable, and a delight to talk with .He made us feel at home and I felt like I had known him forever.Everette and Judy Keesley

I sat with Centeria Moss today & she gave me EXCELLENT service. Because of that, I Recommend that EVERYONE goes in to see her. Verizon is very fortunate to have her as a Sales Rep. Very patient & Knowledgeable! Thanks A lot for her Services

Cory was very nice. I had no intention of buying a phone when I went in but guess what? I came out with a new phone! Cory is laid back and not pushy at all. Check them out.

Walk into store, stood around for approximately ten minutes, and not one employee acknowledges my presence. Although they were assisting other customers the location is small enough for at least a simple greeting and someone will assist you momentarily statement. Courtesy goes a long way in customer service. This was my first and last time visiting this new location as even though during my departure from the store there was still no verbal acknowledgements from any employee.

Was stuck in an old plan with AT&T and wanted to get out… Stopped by the store today and met with a representative name Steve Mauney. The guy was great. Got me out of my old plan with no strings attached and into a new iPhone 7. Had me in and out of there in less than 30 minutes. Did I mention how friendly and nice they are in the store? Especially Steve. I couldnt of been happier. The place is brand-new, nice and clean, with easy access and parking. I will be going out of my way to visit this store, and to see Steve to do all my future phone transactions. Bravo!!

I have never experienced customer service like we experienced at this store. Not only was Samantha exceptional but so was everyone in this store!!! I will recommend and refer everyone to them!! A++ guys!!!

Mrs. Moss was great, she was very helpful. She did everything she could to keep her customers satisfied. Thank you so much for everything.

Went into Verizon for to battery going dead on previous phone. Taryn was very helpful in assisting getting another phone that met my needs. Thanks so much

I love the new Verizon store located in North Augusta on Highway 25. I was having phone issues and Greg was so helpful. Greg did everything he could to make sure I walked out with a fixed phone and a happy customer. He called the warranty people for me and handled everything.

I had a great experience. He is so knowledgeable. Went to one place, sale man was rude. Cam to this store. Fixed everything for me. Great salesman. 😇

Shawn Hall did a great job setting up my new phone! Very good customer service

Shawn gave excellent advise and service regarding purchasing and upgrading to a newphone. Recommend service at this retail experience.Look for blue eyes and smiling face. Eye patch matches eyes!!!

We went into the store today with issues we had not been abke to resolve.Merci,general manager,helped use explore all options .Afree choosing our option she went above and beyond to get us set up and out the door happy and satisfied. I would definitely recommend her service to anyone!

Very nice. Sales rep were nice. Very good service

Excellent experience. Very helpful and informative. Paul far exceeded our expectations. Would not hesitate to return for future cellular needs.

I am currently having serious health issues. Merci was wonderful and went above and beyond for me. When my life is in such chaos, she helped ease part of it!

Poor service, inflated prices poor management. Extra fees you dont get from the corporate Verizon locations or on line. In full disclosure, I worked there, but my conscious got the best of me. If they put the customer 1st and management did not push to upsell things that arent needed it would be ok at best.You will literally pay $60 MORE than if you got the same phone on line from verizon. $40 set up fee they shove down your throat and the activation fee from Verizon is DOUBLE if you go through them. $20 vs. $40.

Kevin was a delight! He was so patient and went over everything and made sure I knew everything he went over with me..Thanks so much for everything!

I bought my phone at Georgia avenue Verizon for Christmas present. It quit working and they couldnt help me. I took it to the new Verizon Store on Edgefield rd and Brent fixed all our issues! What a great Verizon guy . Happy New Year!

Damone outstanding service in everything he does should be awarded on how he deals with customers. Great customer satisfaction.

Thank you for the excellent service. De Marcus Cummings answered our questions and helped us with a new plan that meets our cellular phone needs. We will continue to recommend this location.

This lovely lady was very friendly and knowledgeable. She was able to verify information with each question. I t was a pleasant experience.

Samantha Calhoun is the best sales associate that I’ve worked with for Verizon !!! She did An excellent job.

Shawn Hall assisted me in buying a phone and accessories. Extremely friendly and intelligent guy. I couldnt of asked for better service.

Travis Barnes was great help today I really think him for all his amazing help today

Ciara was absolutely amazing in assisting us with our phone upgrade. Her service was impeccable. We will definitely be returning.

My experience was awesome! I was thoroughly taken care of today by Melissa Hopkins I would recommend her to all my family and friends.

Tyler was awesome and helped me tremendously!

Tim Porcha is the man. Stayed past his time to clock out to help me out. Excellent work ethic, professional, and has the best interest of the customer in mind. A++

Always have to wait! Takes forever to get anything done. And could work on there customer service.

Provided outstanding service. Very knowledgeable and high on expertise. would recommend to all friends and family. DAMN GOOD JOB!!!

Awesome experience. Very professional and helpful. Nyesha Evans treated me like her mom.Thanks

Bobby was awesome and knowledgeable. Thank you Bobby 👍

Outstanding Customer Service...Very Pleased with all the HELP Mr.Cedric Ross provided. .He was Awesome! !! Love my PHONE😄

DeAndre Dean is the absolute best Verizon employee I have ever dealt with. Thank you for making our visit remarkably unforgettable! I will be back! Thank you again!!

Well I came into the store because my phone was talking gibberish . A young man with a bow tie on waited on me . I wondered if he knew what he was doing . I sat here and I waited and I waited while he tried different things. When he got my phone to speak the English language I was so happy . The man would not give up until he made me smile . Come see Cedric because he can solve your problems!

Melissa and Heather made my visit wonderful I was not looking forward to going in and listening to a long talk trying to upgrade my services. These ladies did it and I have thoroughly enjoyed my visit and will recommend them to my friends

Great experience. Greg was a great help from the start to the end. 10 out of 10. Come see this guy for great service!

Lost my phone today at the lake while fishing...came into Verizon and was greeted by Lizz, she helped me upgrade to a new phone and best part was she was able to recover all my pics and numbers!!! SHE DEFINITELY GETS A TEN!!

I had Megan wait on me and my son today and she was fantastic and answered all my questions, I would definitely go back