I came to Kay to buy a ring for sentimental reasons, and the young man who I believe was the manager or one of the managers who assisted me was a pleasure to work with. He understood the emotional aspect of the purchase and gave thoughtful and meaningful feedback in helping me make a perfect selection during an emotional time. I am very grateful for his kind and dedicated assistance.

I wasnt acknowledged when I first walked in the store; the two employees were with other customers. When two other ladies came from the back, Miss Nikki IMMEDIATELY acknowledged and came to assist me.I am satisfied with my purchases; and Miss Nikki is the epitome of Customer Service!

5 stars for customer service, because the staff here went above and beyond to get my wedding band re-sized *just* in time for my wedding day. Even though I made a dumb mistake by procrastinating, they were super helpful and put in a rush order for me! Overall a very positive experience.

I brought in a Gucci watch to be resized and the assistant manager (I unfortunately cannot remember his name) was extremely nice and likable. The service was quick and it was a genuinely great experience.

Nikki is so sweet. Shes been a big help. Im truly grateful or her. Thanks again sweetie. Ill be seeing you very soMuch Love Peace and Happiness❤. Love Whitney H.

Very Helpful! I have a warranty on my jewelry that broke and the service member was quick to take care of it for me. She also cleaned my rings and inspected them in a timely manner. I was very grateful to have such fast and efficient service.

We get our ring there and the stones keep falling out every time we keep bring it back not good at all

The salesman I had the pleasure of dealing with today was Fabulous!!! He read me like a book and listened to what I was looking for in a wedding ring. What a great way to celebrate our anniversary! Thank you so much!

Kay Jewelers Outlet at Tanger Outlets in North Charleston is one of my favorite places to buy jewelry in the area. They have really good value and selection at their store and I have been able to find some items that were exactly what I was looking for. The staff here is very friendly and patient and takes the time to make sure that you find exactly what you are looking for.

Staff was very helpful and friendly 🙂

The sales lady was very helpful!

Bought a necklace here (been repaired 4 x over) bought a diamond ring here. Take it back for cleaning and not a good job. Actually went to Diamond Direct after and they recleaned and what a difference!Love you Kay but sorry..your not doing me good. I may have to break up.

Very nice people I like

I brought in my ring in to get sized. The man working with me suggested a temporary band to see if I really want it sized. I agreed and he put one on. It was too tight so I asked him to remove it and planned to get a smaller plastic one somewhere for temporary use. He gave me the ring back all scratched so I asked him to buff it out. He was giving me attitude so now I was getting scared for my ring. He took it to the buffing wheel really roughly so I told him to just give it back to me. He ignored me saying I wanted it back three times! I looked at the manager that just stood there watching. He brought it to a magnifying machine and took a tool to it. Now I was irritated so I raised my voice to tell him to just give it back to me. The manager just stood there. Later that evening doing laundry my diamond fell out. Coincidence? Don’t think so. HORRIBLE STORE!

Had an absolutely wonderful time with the gentleman working there who was from Philly until the older female manager stepped in. She absolutely ruined any chance of a sale in that store and you could see how demoralized the man we were working with got when she stepped in (which was almost immediately). As a sales manager myself, I was absolutely appalled by her lack of professionalism and confused as to how someone who acts like that is in charge of a store. If I was the district manager, I would seriously consider shaking up the management in that store. Im sure that store sees far too much traffic for someone to scare people off almost immediately. Behavior like that is how you lose customers and good employees.

I had a wonderful experience on my visit to Ultra Diamonds at the Tanger Outlets. I was unsure of what diamond I wanted, so they ordered a few for me to look at in the emerald cut style that I wanted. They were very patient, as I am indecisive. After seeing a few diamonds I found the one I wanted, which was at a reasonable price. Whitney is the best! After my fiance bought the ring, he received a $50 off coupon in the mail, along with a thank you card. I am definitely coming back to buy his ring there!

We bought a ring for about $3,000 in Nov./18 . I was issued a $1,000 reward certificate which can only be used starting Jan.2019 .When I went back in Jan I was told that was not a reward as such but a discount towards future purchases (You will have to purchase $300 in merchandise to get get $100 off) .None of this was written down nor explained to us at the time of purchase .The receipt clearly showed $1,000 reward .This is a big scam and will forward to SC Consumer Affairs .Stay away unless you have money to throw away

Terrible store. Dont purchase anything from them. Absolutely zero customer service or professionalism.

Customer service is top notch! The team exceeded my expectations and I was able to get my custom engagement ring sooner than projected!

Bought a piece of jewelry here for just $140 (cash)... came back the next day to return it and was told that I would have to get a check mailed from corporate in two weeks because they didnt have enough cash in the store to refund me. Seriously? Store associate was nice but the manager was rude and probably 12 years old. Wont go here again.

Great customer service. Didnt charge me for a mistake made by a different Kay (the location in which my ring was purchased in Texas made some mistakes in registering the ring and our insurance) and more than willing to help in any way they could. I highly recommend them.

This is terrible place to buy your engagement rings. They tricked me over 200$ and use my instant cash reward on the purchase that when I did not even ask them to use..Try many ridiculous way to sell to the customer..The manager was kinda racist by the way saying that I did not understand English enough to know what his staff said to me..Never ever come back here again..Terrible customer service even the store manager was rude to me, unclear conversation

Nice staff but the return policy is ridiculous. Purchased a watch as a Christmas present and girlfriend was not allowed to exchange it for a different color 34 days later. Any reputable jeweler should honor a exchange or at least clearly state the short restricted return policy.

Shame on this place! The MANAGER GOT TO GO! She lacks of professionalism. She doesn’t know what she’s doing, she treats her employees like garbage. My fiancé was there yesterday to pick up our rings that was said it would be ready on the 20th. We will be Back in a couple of days with our rings in our hands if not there will be a problem!

Always the best customer service! Great personalities, its nice to walk into a store and they remember you everytime. David and his staff are awesome.

Went in there a few weeks ago and was discouraged from buying online. Told the diamonds fall out in shipping. Went there recently and they couldn’t figure out how to open up on time. Tried to do a return from part of an online order, was told they are not a regulay Kay. Must be their b-league. No wonder they are closing stores...

Nickky is the mananger she is not professional! Didn’t want to train her staff on how to take care of my repair! I had to pretty much do all the work! I had to call another location after they said I could go to any location for the repair?!? She kept telling the male employee that was so nice but you could tell he was new and learning, which was no problem and not the problem! My issue was when he went to her she didn’t care like not at all!! Kept trying to send me out of the store? When I knew I had a warranty and that my item needed to be sent off. She never addressed me just sent him back and forth! When she was like 3ft away! O not to mention the Summerville location was very helpful when I called them to help him through the process!! Thank you Summerville location!!! Please help your fellow store out with proper customer care!

This place is absolutely terrible. Whoever the woman with the blue lips are was awful and made me feel uncomfortable. She’s not nice to other employees, and I felt very bad for them. She needs to go. My recommendation would be to get rid of her and the store would be golden.

I am beyond pissed about this! Not only did you ruin the ring I gave her but when it was sent back to fix said mistake you then lost it! Was it sent by itself because if not did everyone else get the same message stating that you lost our rings? Kay jewelers is a joke and I will be up there tomorrow to fix this issue!

Terrible customer service and lack of knowledge of staff regarding product they sell and return policy.