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Executive Volkswagen of North Haven
444 State St, North Haven, CT 06473, United States
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Executive Volkswagen of North Haven
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Sh
Review №1

Always a great visit. TIL something new about key FOBS. Always replace batteries of all key FOBS at the same time.

Al
Review №2

Will was a fantastic salesperson from start to finish! We were vey specific in what we were looking for and he stuck with us until finding the perfect vehicle for our family! I highly recommend going here if you are in the market for a new vehicle and definitely ask to work with Will.

Pa
Review №3

Very personable and they take the time to explain repairs . From office staff to service advisors to management they really do take the time to listen.they got me a Lyft ride home and back to pick up my car. Felt like the early days when they were known as montessi Volkswagen.

De
Review №4

These guys are awesome and were extremely helpful. Very pleased with my experience and would recommend this place to anybody. A big shout out to Jeffrey G who helped me find the right car for a great deal. Seamless process, great people

Fe
Review №5

Very professional and friendly staff. The dealership made the whole process easy for me to get my car in the same day.

An
Review №6

Had a great experience getting my VW serviced at Executive. The staff is super friendly and were clear on how long the wait time would be. Also no pressure for additional unnecessary services. I’ll be back any time I need service.

Ti
Review №7

I showed up here at 4:40pm (they close at 5) on a dead Saturday to quickly test drive a Tiguan. I walked in and when I asked if I could drive one, a man replied We close in 10 minutes. I was completely taken aback.1. You close at 5, not 4:50.2. A test drive couldve taken a maximum of 5 minutes.3. Do your job.Thinking it would convince him that it would be a super quick encounter, I told him I wouldnt be making a purchase right then (thought this would be obvious). That was the wrong move. He said Oh so you just wanted a courtesy test drive?. That made me think it may not have been the fact that this guy wanted to mail in the last 20 minutes of his shift, he just didnt want to do his job at all.Nobody likes working on Saturdays but this guy came off as lazy and rude. Ill never go back here again.

li
Review №8

All staff were helpful and friendly. Special kudos to Eleanor DuPaul in sales. She deserves 5 stars plus.She went beyond the call of duty, helping me set up technology and making suggestions on how I could use my new car to best advantage. As new questions arose, weeks, months, after purchase, Eleanor continued to respond graciously and knowledgeably.

Ka
Review №9

I was passing through North Haven on my way home to NYC when my oil light came on. It was 5:38 and I was helped by Tyler and Q. I am forever grateful for their help and support. They were able to get me back on the road so I could arrive home safely. They provided me with clear and understandable information/instructions about my car. They were kind and compassionate in a very stressful moment. Thank you Q and Tyler for going above and beyond!

Jo
Review №10

Elenor DePaul what can I say ! Thank you for allThat you did to help me find a beautiful car with a reasonable finance ! She and the entire team at executive VW were incredible from top to bottom!Thank you all very much for a great experience!Definitely a 5 star experience ……It’s the quality of service to the quality of the automobile that matters and you hit the markThank you againJoseph Raccio

Tr
Review №11

Very unprofessional bate and switch:I spend all day long I got insurance for the car and on the end of the day its sold to somebody else, I pay the price what they ask for:2022 VolkswagenPassat SEExp. Sep 30, 2021174-hp 2.0L Turbo 4 Cylinder6-speed AutomaticFront-Wheel DrivePure WhiteTitan Black V-Tex Leatherette Synthetic LeatherStock: 22021 Model: A342P6 VIN: 1VWSA7A37NC001477BASE MODEL$27,295Packages and Options$729Rearview Mirror with Homelink$325Carpeted Mats$165VW Care$140Combination Roadside Kit$99Manufacturer Destination Charge$995MSRP (Sticker Price)$29,019Dealer Discount-$1,161EXECUTIVE VOLKSWAGEN OF NORTH HAVEN PRICE$27,858Sales Tax (6.625%)$1,885Estimated Registration & Fees$870VW Partner Purchase-$500TOTAL PURCHASE PRICE$30,113

ka
Review №12

Bought my Atlas here today! Best customer service ever! I went to 5 dealerships in one day and finally went here on the fifth try- was in and out in a few hrs- drove off the lot with my brand new car- no pressure to buy- just nice people! Couldnt recommend enough!

Ch
Review №13

Paul the General Manager is a great guy. I was sad to trade in my Tiguan who was good to me but it was time for an upgrade. They are very friendly and efficient and I would recommend them to anyone looking for a VW

Jo
Review №14

I recently purchased a CPO Alltrack from this dealership. My salesperson, David, was very knowledgeable about the car, and was a great help throughout the purchasing process. Garrett, the finance guy, was great to work with too.I appreciated that the dealership disclosed all of their out the door fees on the website. The car was priced competitively from the get-go, and I knew the exact out the door price before I ever even reached out. There were no surprises, it was a very transparent purchasing process.I especially appreciate that all of the staff of this dealership took COVID precautions seriously, from proper mask wearing to maintaining safe social distances.

Ji
Review №15

Ive bought many cars from Executive VW and would buy my next from them as well. Jeff Griffin is my sales guy and have never felt uneasy like i have at other dealerships. Jeffs very easy to deal with and puts the numbers right out there so no surprises. Tyler runs a terrific service dept. and Ive always felt like i was charged a fair amount for the service performed and their warranty is top notch.

Ci
Review №16

Executive Volkswagen was extremely easy and pleasant to deal with. I did most of my research online...Holly was responsive and direct in her communication. Chris, our salesman was extremely helpful and knowledgeable in our car and what our needs would be. Finance was simple and easy! Their online platform made buying a car seemless during these uncertain times! Love my Tiguan! Thank you to the whole team!

An
Review №17

Fantastic service and sales team! Want to give a shout out to David Knapp for helping me find my dream car, I really appreciate it! He and the rest of the team were completely transparent and answered all of my questions and helped me thorough the whole process. Thank you Executive Volkswagen!

Da
Review №18

Couldn’t be a nicer group of people to do business with.

St
Review №19

I recently purchased my first car from here. My salesman Bill Coppola made everything so comfortable and not intimidating. He was down to earth and very transparent. Unlike some other salesmen at other dealerships,, he wasn’t pushing the car onto me or trying way too hard to sell it. He was a pleasure to work with and made my experience buying my first car a great one.

Kr
Review №20

The people were friendly and they were able to answer almost all of my questions patiently.

Da
Review №21

Nice staff, no haggle pricing, no pressure

Ke
Review №22

Helpful, non-pressured sales. Gave many options and helped make the best choice for our family. Awesome customer service! Thanks Will!

Ar
Review №23

Just got my 2nd car from Executive this weekend, a 2021 Jetta SEL after trading in my 2019 Jetta SE. As usual, the team was amazing and the process was quick and smooth. Big shoutout to Will for making both experiences extremely positive. When I came in for my very first car back in 2018, Will was extremely helpful in explaining the entire process and ensuring I was confident in my choice. Hes extremely knowledgeable and always willing to answer my questions to this day, even if it isnt necessarily his area of expertise (i.e. Service). If youre thinking about getting a car, this is the place! No grimey Sales people, just genuine folks trying to get you your dream car. Also, have to say thank you to Paul, Scott, and Rick. All around awesome experience.P.S. Even got my sister on board, shes loving her Tiguan!

Tr
Review №24

We just purchased car #3 from Executive Volkswagen. They are a friendly, no pressure, honest dealership. David was very helpful in getting our transaction complete. Also Scott and Garrett are very knowledgeable and pleasant to do business with.I will definitely go back to them for our next car purchase.

an
Review №25

We received great customer service from Will. He listened and helped us find the perfect car for our family.

Se
Review №26

My sales guy David Knapp was very helpful with everything. I will recommend my family and friends to buy a car from there very good people 😊😊😊

Ke
Review №27

I just purchased my first VW from Executive Volkswagen of North Haven and it could not have been a better experience. Thank you to Will E. for your help with buying my dream car. His knowledge and professionalism made the car buying process as easy as possible. Will and everyone at Executive VW were a pleasure to work with and I will definitely be back in the future.

Ka
Review №28

Service was great, I went into dealership for an issue with the door. Service fixed the issue for no charge. I then met with sales (Eleanor) who got me into a new Lease/ 2020 Atlas Cross sport. I’m super excited to get it. This is a great dealership, I will always go here for my vehicles. 5 start dealership!!!

Ni
Review №29

Executive Volkswagen of North Haven made my car buying experience one of the easiest I have ever experienced. My husband and I surprised our daughter with a car for her birthday and we found an exceptional pre-owned Jetta at Executive. Eleanor DuPaul assisted with the sale of this vehicle and was an absolute pleasure to work with! Eleanor made the process quick and easy and most importantly honest! I truly appreciated the time she took answering any question that we had. The communication was fabulous from beginning to end. Garrett Fultz the business manager made the pick up process quick and easy as well! The certified Pre-Owned Jetta that we purchased is in pristine shape and I look forward to doing business with Executive Volkswagen in the future.

Ph
Review №30

Just Updating my review after a few years with the place. They are honest and upfront about costs and repair needs. I love their service after years of taking my car there. They will treat you and you car very well. Great service.

St
Review №31

Thank you Chris Bonilla for helping us get into the perfect family car. We love our Atlas!! Just went in for our first service, Skip was very helpful and the guys had our car ready in less time than I thought. :-)

Ry
Review №32

What an experience!! I was in dire need of a car within a week (!) and all I needed to do was make a call to Executive VW’s sales team. They ensured that they would take care of my needs while giving me the best price possible. I started with Holly, who handed me off to Chris and he made everything possible for me. Quick response time, seamless credit application, and boom... my car. All within 6 days. Signing the finance papers with Garrett was funny and easy (not painful at all) which made me comfortable with my purchase. If you are currently exploring for a vehicle I implore you to at least call Executive VW for a conversation. Thank you so much!

An
Review №33

Great experience at Executive VW. Friendly, no-pressure service from the whole team. David helped me find exactly what I was looking for and was honest and straightforward throughout the whole process. Also want to mention Garrett who was super helpful and Scott as well. Thanks again for stellar service.

Jo
Review №34

Very helpful in getting me everything I needed in a timely manner.

St
Review №35

Executive VW is a great place to shop for a car. Unfortunately, I did not purchase through Executive, but I felt compelled to give a review based on the high level of service and professionalism. I ended up shopping elsewhere due to the fact that I was looking for a Used CPO GTI which was difficult to find.Eleanor was a great salesperson who was willing to follow up and keep me updated on new inventory. The environment was relaxed, she was knowledgeable and easy to get ahold of. I would highly recommend her and Executive VW.

Ma
Review №36

All around great car buying experience. Chris Bonilla was very knowledgeable, helpful and provided high quality sales service during the process. The entire team at Executive VW of North Haven was extremely proficient and transparent when purchasing my new car. I truly feel a part of the VW family.

Ma
Review №37

So happy with my purchase from Executive VW! Jeff Griffin is a fantastic person to buy a car from. Everything was low pressure and I got the car I wanted with no games about the price. The whole team at Executive VW was friendly and helpful. During this pandemic, they made the car buying experience much more relaxing. Thank you all!

Mo
Review №38

I can honestly say that this was the best dealership I have ever worked with. The team here is friendly, personable and kept it real during the entire process. Chris Bonilla, who worked with me in leasing my first ever Volkswagen Tiguan was beyond helpful, understanding and extremely knowledgeable about their vehicles and made this process smooth and painless. I look forwards to the years to come. Thanks Chris, I love my new car!!!

Ly
Review №39

You have to go by and take a look at the Atlas OMG! The Atlass are definitely something to reckon with! 😃 I would think twice about looking at another truck before checking this one out. When you do go, ask for Jeff Griffin. My husband and I are very satisfied customers! We were searching for a couple of months and the search ended the first day we looked here. Signed, sealed and delivered. Would highly recommend!!!

Ro
Review №40

Garrett was extremely helpful throughout my car buying experience and made it easy for me to walk in, sign the paperwork and go. Chris showed me all the features in the car and got my phone connected before I left.

Ja
Review №41

I mostly buy bolts and hard to find OEM parts for my MK7 GTI here. Anthony in parts is always professional, fast, and helpful.

Ja
Review №42

Purchased a CPO 2019 GTI from Jeff at Executive VW. Have to say the experience was everything youd want as a customer. No pressure. Very knowledgeable on the car. Car was priced to sell without going back and forth. And when I took delivery, they had me in an out of the dealership in less than an hour. Will def recommend to friends in the future. Keep up the good work.

Vi
Review №43

It was a pleasure working with Jeff! Kind, experienced, knowledgable and gave great advice and support while navigating this sale and purchase. Highly recommend!

St
Review №44

Very fast online transaction. Even with a trade in, I was in my new car in less than an hour and paperwork was done quickly online. All shopping and queries were handled online expediently and courteously! Could not be more pleased .... and the deal I got was incredible!

Ro
Review №45

Excelent overall service 🙂👍🏾

Sa
Review №46

Recently bought a Volkswagen Jetta and Chris made the whole car shopping process a breeze and was so helpful!! Thank you Chris for helping me find an amazing car that I love!! Will definitely purchase from executive again in the future.

Am
Review №47

I want to thank the staff at Executive Volkswagen for being so wonderful. I have never had a more pleasant car-buying experience. Thank you very much to David, Garrett, and Scott! I went in just to see the 2020 Tiguan and never felt pressured by them. I fell in love with the model. They found me the car I wanted and it was near the price I wanted to pay. Seriously, the entire process was quick and stress free! Great dealership! Love the car!

Al
Review №48

I just leased my 2nd VW from Executive VW North Haven. there are closer VW dealers to where I live, but the customer experience at Executive makes it worth the longer drive there. David Knapp was incredibly knowledgeable about the cars and about the leasing process, and was never pushy or overwhelming like other car salesmen can be. He was friendly and informative, and took great care in getting my new car ready for me and explaining its features. He helped me pick out the best option for my financial situation, and i absolutely love my new car. Garrett makes the finance process painless and comical, and Paul was helpful and friendly as well. Tyler in the service department is extremely helpful and helped me with my last lease when i didn’t even have an appointment. I couldn’t have had a better, more positive experience, thank you!

De
Review №49

Looking for a new car can be a long and stressful process but this dealership made it quite the opposite. Upon arrival we were quickly greeted by Billy who was very knowledgable and friendly. He was able to answer all of my questions about differences between the models of WV Tiguans I was looking at. Unlike other dealerships I have visited, I did not feel pressured into anything. Instead, I felt as though Billy really cared about what I wanted and tried to accommodate all of the things on my wish list. After finding the perfect car, Garett worked with the finance portion of our purchase and was very friendly, quick and efficient as well - he even helped us get a great deal on out insurance for our vehicle.Within three hours I found the perfect car with an amazing sales person, got the vehicle registered and was able to go home with the car that day which was only possible because the Billy and Garret stayed after hours to complete this process.After working in customer service myself, It is very clear when employees are really there to make the customer happy and do everything in their power to do so. Executive Volkswagen of North Haven is a prime examples of this. I would highly recommend this location because of the wide variety of vehicles they have on the lot and the amazing staff, especially Billy!

Mi
Review №50

Aside from the inherent lengthy paperwork process, which I dont blame the dealership for, but still detracts from the whole experience, I was very pleased with the overall purchase experience at Executive VW of North Haven. Their determination in having me leave that day with my new car was much appreciated.

Se
Review №51

Friendly, helpful and competent. Thanks David and company!

Cr
Review №52

Great customer service! Bill Coppola was friendly and knowledgeable. The staff was quick to respond to emails and schedule time to talk. Definitely the quickest leasing process I’ve had. Thanks to Bill, Scott, Holly and Garrett for the great experience!-Chris and Rachele Pace

B
Review №53

Great experience from beginning to end. Smooth, courteous, and efficient. Easy to work with. Overall 5 stars. Second car I purchased from Executive VW and would definitely go back. Thank you to everyone who worked on the sale with me! :)

Cr
Review №54

My wife just leased 2cd Tiguan in 3 years from Executive & Eleanor. Everything went smooth, quick, & painless.Would highly recommend Executive VW.Peg & Craig Osborn

Gr
Review №55

Worked with Scott via e-mail, and within a couple hours I was approved and driving away with a new car. Eleanor was very helpful with walking me through the basics. Thanks!

Be
Review №56

Eleanor is the best!! Great working with her. Always pleasant.

Be
Review №57

Christopher Bonilla assisted us in purchasing a 2017 Jetta. He made the transaction easy and stress free. He took his time in going over everything with us and made sure we had no questions before leaving. We would definitely recommend him to others.Greg, Bernadette And Branden Guba

Ch
Review №58

Went looking for a 2017, walked out with a 2019 GTI. Absolutely in love with the car, cant beat the prices, reasonable, caring, and make sure you feel confident in your purchase. Eleanor will make sure you walk in and get the car you want, with zero doubt in your decision post purchase. Everything was so easily laid out, no hidden fees or tricks.

Ha
Review №59

I never thought that I would leave such a positive review for a car dealership, but we really had a great experience with Executive from the first moment we walked in the door. Our salesman, Chris, started off our conversation with a concise disclosure about what we could expect working with them. He then let us both test drive the car for ample time, and he was very knowledgeable about the cars features. There was no pressure at any point, and he was very polite in his follow-up communications. When we decided to go with a car from them, Chris went out of his way to get us in the car ASAP. Overall, it was a surprisingly pleasant car-buying experience.

Al
Review №60

Enjoyed this dealership. Skip (the service advisor) was awesome. The mechanic was friendly and knowledgeable. Didnt feel like I was pushed anything not needed. And when I declined a specific service for my 50k check up, it didnt feel weird. Which is great. Had an unexpected convo with a seller about the future of cars at the show room while I was waiting, and it was awesome.

Jo
Review №61

The staff here have been the best I have ever dealt with! Not once were they pushy. I worked with David, Scott, and Jeff, and all were extremely nice and easy to work with. I loved that they were very laid back and not shoving the car down my throat, like I have experienced with other dealers. I did change my mind a lot, but they were always friendly and accommodating. I loved the the people working there and the experience I had! I recommend them to anyone!

Do
Review №62

I love my Jetta and the dealership couldnt have been any more helpful.

Te
Review №63

I couldn’t have asked for a more pleasant experience! Everyone at the dealership was extremely helpful, professional, and most important of all, HONEST. The entire team did a great job of helping me get into the vehicle I wanted at a price that was affordable. The salesman, David, never tried to up sell me into a vehicle out of my budget, and was kind enough to take the time to make sure I understood all of the features of my new car and felt comfortable before I left the lot. I’d definitely buy another car from Executive VW, and recommend them to anyone in the market for a Volkswagen.

KL
Review №64

I haven’t worked with the services/parts department yet and I’m not here to review the vehicle that I purchased from Executive - so please take this as a review primarily of the sales process itself. I had researched a car that Executive had in their used fleet, so my family and I went down to check out the car and ended up working with Eleanor DuPaul. While it is true that I knew that I’d buy the car if it was what I hoped it was (that’s to say, she didn’t have to sell me), Eleanor also provided a pleasant, completely *zero pressure* experience that we really appreciated. When we went back with Garrett to finish up paperwork, same thing: zero pressure and good conversation. We left the dealership with what I anticipate to be a great car at a great price and had a great experience with the sales team.

Ja
Review №65

I purchased a used car at this dealership. I dealt with Christopher Bonilla, who is a wonderful salesman to deal with. Easy in and out. I looked at the car one day and a couple days later I went to pick it up. Probably one of the easiest and stress free car purchases I have ever made. Highly recommend. Ask to talk to Chris the salesman!

Br
Review №66

Just bought a 2017 certified GTI autobahn ......Let me start off by saying my salesman Chris was great throughout the whole process. I have absolutely no complaints with him .. But when it came time to pick the car up everything was down hill .. I was told by the finance manager that I wasnt allowed to put down $15,000 .. it had to be $13,000 because i had to finance $10,000... turns out he said that because he makes more money based on the amount I finance ... I also told him Id be going through my own credit union and I already had my credit pulled but they decided to pull my credit again without my permission. When it finally came down to me paying for the car and we counted the money I ended up being around $1500 short . Me being confused I looked at the paper work and he was going off a completely different purchase order then I was given.. after finally fixing that issue it came down to me signing all the paperwork .. before I signed I had two requests, I wanted an alignment and a touch up pen .. the sales manager argued with me and said he already did an alignment and told me the roads in the area are curved so instead of arguing with him I said fine Ill take the car for the week and if it still pulls Im coming back and he finally agreed to that .. ( steering wheel isnt even centered so I dont know how that was missed ) .. when I asked for the paint pen I was told we dont keep those in stock so i said ok if you dont have it in stock then you can order one and he said Ill see what I can do .. 5 minutes later he came back and tossed it on the desk, obviously wasnt happy about it ....and even tho the car was certified it had aftermarket grill and tailgate emblems and one of them was cracked .. a week after having the car I noticed the crack and asked if it can be replaced and I was told that its not covered and Id have to pay for the repair (even tho certified cars shouldnt have aftermarket parts)

Ca
Review №67

This my third car I purchased from this dealer. The service service department under Tyler is outstanding.

Ch
Review №68

Brought Jetta in for service for warm ac. Service advisor called and said vehicle was all set ice cold. Went to pick up and ac was luke warm. Service manager Tyler came out and told me it’s a old car needs time to cool off it very hot outside. Brought home and coolest my thermometer read was 79. Called back and tyler said to drop it back off and they would take another crack at it! This is how a dealership services cars? I get better service out of a quick lube stop. Very poor very poor

Re
Review №69

I bought my car from here about 2 weeks ago and I still love it! Chris Bonilla, one of the sales guys here at Executive, was super helpful and I never felt pressured to buy the car I was looking at. This is how buying a car should feel like! He made it seem like the transaction was for my benefit only and not his. Hes gotten in touch with me over the past few weeks to make sure I still like the car and see how the car is treating me. If you go to Executive ask for Chris!

Br
Review №70

Great experience purchasing a car from Executive VW. David, Garrett, Holly & Scott. Very smooth experience from test driving to driving off the lot. Highl recommend.

Le
Review №71

Its been a week in my newly leased Tiguan, and I am still as happy as the first day!! William Coppola was my salesman. He was very knowledgeable and truly patient through all my anxieties of making such a large financial commitment. I was at ease through the whole process and felt I didnt need to rush into a decision. I appreciated the whole team for their hospitality and great personalities. Thanks so much!

Al
Review №72

I recently purchased a car from William Ellery. Service was impeccable. Fast, friendly and informative. The process was easy and efficient. I would recommend this dealership and Will in particular.

Mi
Review №73

Garett and David were wonderful to work with! The whole experience was easy from start to finish. Highly recommend!

An
Review №74

I recently purchased a Tiguan from this dealership. The entire process was smooth and had no issues. The people we worked with, Scott and David, were pleasant, helpful, and honest. As part of the new purchase I also ordered some parts for the car but since I ordered them last minute they were not available on the day I picked up my car. Scott went out of his way to offer to meet me half way with the parts since I lived about an hour away. Great service! I have owned the car for over a month now and I am very happy with the vehicle.

Pa
Review №75

Spoke with a sales rep about purchasing a car and found out I could not use power of attorney to finance through the dealership. (Stationed to far away to go in myself) Went to get approved for a loan from a personal credit union (which they were aware of) and once approved just a few days later the car was sold to another buyer. This dealership just wastes your time if you’re not going to give them money the same day you speak to them.

Ma
Review №76

What a great car shopping experience. Set price no haggling and got a great deal. Our salesman Bill did a comprehensive job explaining features and package options. Figured it was our first stop of many to shop around different dealerships but left that day completely satisfied with a new car.

Pe
Review №77

What a friendly, easy car buying experience. From my first phone call to picking up the car everyone at Executive VW went out of their way to be helpful - they even went out of state to get my car registered. No pressure or uncomfortable price negotiation. Customer service here matches the high quality of the Volkswagen I purchased.

Ka
Review №78

This is the second time I have purchased a CPO car from the Executive Auto Group and the second time I was very pleased. Scott, The Sales Manager, was extremely easy to work with and pleasant. Jeff the Salesman is insanely knowledgeable about all of the Volkswagens. There was not a question that he could not answer! There were no sneaky sales techniques or bothersome calls. It was a quick, simple and pleasant transaction. Very Very Pleased.

MG
Review №79

Just purchased a used car for my daughter - and couldnt have been happier with the service and welcoming attitude provided by Bill Coppola. He answered every question and went over all the details of the car with my daughter - and even brought the Service Manager over to discuss questions we had about warranty with us. Friendly, no-pressure dealership - very happy to have found it!

Ke
Review №80

Great experience with the entire Sales team. Smooth transaction with Will E. from start to finish. Kudos to you all!

La
Review №81

I had an AMAZING experience working with the team at Executive VW. It was my first time buying a new car and they were wonderful. After my initial inquiry, Holly responded very quickly, which was must appreciated. David was our salesperson at the beginning, but then I mostly communicated with Scott when we realized we wanted a trim level up from the Atlas that was on the lot. We ended up getting an order into the factory and Scott was wonderful to work with. He made sure we got everything we wanted and was very honest. I didnt feel swindled at all. Scott was so easy to work with and worked hard to get the best value for the 07 Jetta we traded in. When we went to pick up the new 2021 Atlas SEL V6 Premium, Garrett was equally as wonderful to work with. Great conversationalist and efficient! He adjusted the service package to our needs and was great! David was very available and made sure we knew it was no problem at all to contact them with any questions. Such a great experience for buying my first new car!I have to say I am glad we went to Executive VW first. We were considering the VW Atlas and the Chevy Traverse and visited VW first. We went to Executive Chevy after the VW visit to try and stay within the same dealership. The experience at Executive Chevy was terrible. Sales people were not wearing masks and the salesman we got paired with was awful. My husband and I felt like a complete inconvenience. My husband is in the military and while Scott from Executive VW was easily able to process the discount, the Chevy salesman flat out told us it was too much work for him to figure out the military discount pricing and it was up to us to figure it out. He gave some story about trying to get the pricing for a wounded vet and how it was such a pain to keep going back and forth with GM. It was terrible.All that to say, the team at Executive VW is truly wonderful and should be the standard that all Executive dealerships live up to. I am so glad we went to them first and didnt miss out on working with the great team there!

Ch
Review №82

Will was super helpful with us while we were looking for our new car. He walked us through everything and was very thorough and informative. We really loved working with him!

Ka
Review №83

I had a great car buying experience at Executive Volkswagen - starting with my initial inquiry via their website (with the highly professional Holly) right through to driving off the lot with my new car. My salesman Will was very knowledgeable and professional, and once I made the decision to purchase the vehicle, along with Garrett in Finance, the entire transaction was a painless one. In fact it was enjoyable! I absolutely recommend this dealership. Thank you all and keep up the good work!

Zo
Review №84

I worked with David Knapp as my salesmen and Garrett as my finance manager. David was very friendly and informed on all the Volkswagen and super accommodating to my needs. Garrett was also very accommodating and helped us get through our difficult situation with registration. And we also got a great deal! Thanks guys!

Ke
Review №85

I just bought a Tiguan SEL 4motion from Billy Coppola and I absolutely love it and am in awe with this car 😍. I knew I wanted an AWD....Billy helped me determine all the features and helped me to work within my price point. As an added bonus, all is the staff here were polite and made me feel welcome. My car is amazing and I highly recommend you visiting Executive VW of North Haven for your next car buying need.

Ka
Review №86

Best car buying experience Ive ever had! The entire staff was amazing to work with. I really appreciated Scott for being straight forward, making my decision to purchase from them a rather easy one; a deal that was made over the phone.When I arrived, Will did a terrific job ensuring my satisfaction. I was very impressed by him, his knowledge and professionalism. This car buying experience was well worth the 3hr. drive to purchase my Atlas from Executive VW ! I love, LOVE my car, and truly appreciate the experience I had!! I could not be more satisfied !!!

Jo
Review №87

Very disappointed in the service. The online description of the vehicle shows that there’s a soft top that comes with the vehicle. When I asked the sales person just before I gave a deposit if it was a soft top, I was told yes there was it must be in the shop somewhere. Four days later just after I handed them a check for the total of the vehicle, I asked about the soft top and they said there was no soft top. So I went back-and-forth with the salesman regarding this. He then brought me in the original sticker of this used vehicle and said there was no soft top included on the original sticker and as a disclaimer on the website that says the description for each vehicle may not be accurate. The manager confirmed this. So then I asked about the salesman confirming there was one and I was told by the manager that he will have to handle that with the salesman. They did absolutely nothing to rectify this. Executive Volkswagen must be doing well enough to not want my future business.

La
Review №88

Will Ellery in Sales was simply wonderful in selling me my dream car! He was patient and answered my endless questions and helped us get through some tricky issues w financing. Scott Brouard - sales manager- was also great. All told, it was the most pleasurable buying experience and we are so excited to have a great car! Thank u to the team at Executive Volkswagen for being so terrific— I highly recommend buying a car here!’

An
Review №89

I had an easy and painless experience working with Will Ellery on leasing my new Jetta. Will made the whole process simple and pressure free as I was deciding on which new car to lease. Will was even nice enough to get me bag of Hot Fries! I would definitely recommend anyone to Will in the future since he takes the time to get to know his clients and does his best to work out the best deal possible.

Ju
Review №90

I had a great experience with Executive Volkswagen from start to finish. Everyone I encountered was friendly and helpful and made sure I felt taken care of. Will did a wonderful job introducing me to my Mazda CX-5 - I never felt like I was being sold a car, but rather he answered all of my questions and concerns genuinely and I felt heard and comfortable. I had all the information in front of me with no hidden info or fees when I made my decision to buy. Very confident and stress-free shopping and buying experience. Even the day of pick up went smoothly and finance and registration paperwork were a total breeze. Amazing. I love my new car. Thank you!!

Fa
Review №91

VW as a brand is amazing. The cars are affordable, cool, and very gas efficient.This dealership, however, has not once shown any customer appreciation besides the day I bought the car. In other words, buy it and youre on your own.My 2019 had remote start problems, never worked, I was told to call VW directly and complain.When I first reported the problem, they inspected the car and in the process didnt install the antenna cover correctly. I didnt notice immediately so pretty much they dont care because no way they could have done that.My advice buy the car and find another dealer to service your car. I had problems in 2001 and obviously didnt learn my lesson so I bought a 2019 Passat at Executive.

El
Review №92

My experience at Executive Volkswagen has been excellent. My recent visit to the service department was met with professional and courteous staff. The service was completed with expertise and in a timely manner.A very pleasant experience.

Ja
Review №93

I was in the market for a car and after some hefty research found the Jetta I was looking for at EVW. Their price relative to the mileage was pretty competitive within a 250 mile radius for a CPO vehicle. Even after a nationwide search for the sake of comparison their ask seemed fair. So factoring in VW’s June financing offer I gave them a shot. I drove from Providence, RI for the test drive and was greeted by Scott and David. They were both hospitable and provided straightforward answers to my questions. After sleeping on it I decided to go with them. At this point I communicated primarily with Paul and Garrett, both of whom were transparent and helpful with the details of the contract and buying process. They were relatively responsive as well returning my calls within a reasonable timeframe. What I found to be really endearing about this experience though is that after signing on the dotted line they decided to deliver the car to me with a full tank of gas. Without traffic that’s a three and a half hour drive. I’ve got nothing but appreciation for this team and I’d like extend a big thank you to David and Brian for making the trip. I hope you all stay safe and keep up the great work!

Je
Review №94

Great experience with this dealership! The processing was quick and easy- and it helps that everyone is super nice and accommodating through the rough patches- like dealing with the insurance companies. Recommend highly!!

Am
Review №95

Great customer service, no haggle pricing, and knowledgeable sales people make this a great place to buy a car. I drove an hour to visit this dealership and am so happy I did. Will Ellery was very helpful with the purchase of my Alltrack and answered all of my questions.

Ch
Review №96

I enjoyed working with Executive to buy my latest car. Their price was the best Id seen in CT and they were very honest about the car. They made the process easy -- their no-haggle policy made me feel less stressed than Ive felt at other dealers. When it was time to buy, the financial person had all the paperwork ready to go. Plus, I love that they are open 7 days a week. I would return to buy another car here.

Gi
Review №97

Love my new Atlas, the sunroof is perfect for my 40 ft neck. The team there was very friendly and loving, even offering me lettuce when I told them I wasnt keen on coffee. Highly recommend this dealership, no pun intended.

La
Review №98

Will is an amazing salesman, he helped me pick out a 2016 Tiguan I absolutely love it! An amazing team at this dealership highly recommend coming here for your next vehicular purchase. Thank you so much y’all.

Co
Review №99

Awesome and easy, hassle-free experience! I dealt with Will in sales who helped me weigh my options to make sure I was getting a quality car within my budget. And thats exactly what he did! With the help of him and Garrett, Im now driving my Volkswagen Jetta that I love! Easy, painless, hassle & pressure-free. Definitely recommend!

Ch
Review №100

Great service!!! I waited for my vehicle to be serviced and they did everything to complete the job and get me out of there within in a reasonable time.

Information
40 Photos
100 Comments
4.4 Rating
  • Address:444 State St, North Haven, CT 06473, United States
  • Site:https://executivevolkswagenofnorthhaven.com/?utm_source=Google-My-Business&utm_medium=GMB&utm_content=GMB-Listing
  • Phone:+1 203-281-0481
Categories
  • Volkswagen dealer
  • Car dealer
  • Car repair and maintenance
Working hours
  • Monday:Closed
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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