Worst provider. And don’t sign up for auto pay because they will over charge you and not refund you

Unbelievable customer careI called to ask a question and the person on the other line pretty clearly couldnt respond in English. Also what customer care store decides to be closed on a Saturday?

📡$$$Open 9-5 weekdays. Not much help for working people!InternetCable TVWifiExpect outages during major storms as they are dependent on utility poles.Relatively basic land-line, internet cable TV as a starting point are expensive add Wi-Fi, and its no longer available to everyone., from a cost standpointStudents depend on sound Wi-Fi.

I called to ask why I get such slow internet for what I am paying. Asking some friends, they are paying less for much faster speeds. On the phone, I was told that I have been a customer for 26 years, and 26 years ago they did not have the current promotions and there is nothing I can really do... So basically I am screwed because I have been a loyal customer of theirs... Not anymore!

I finally canceled my optimum services and could not be happier. Over the past six years I have dealt with representatives constantly arriving played at my house, poor customer service over the phone and most recently one of their technicians tried to fight me and needed to be removed from the property by my local police department. I highly recommend transferring services to Verizon.

You still need masks to enter but they provide it if you happen to not have one.The business is far more modern and the in person customer service was reasonable. There was a queue but it moved along. I had called to cancel my service, and returning the cable modem went smoothly.

If I could give them zero stars I would. I live in an area with limited options so I have been forced to deal with optimum. They are the worst company in every facet of operations. You get disconnected at least five times every call, the internet speed is as slow as can be (despite me paying for the highest package) and their customer service is about as rude and dumb as can be. You probably get better customer service in prison. Avoid them at all costs

If you love bait and switch sales tactics, missed appointments and enempowered customer service agents then this is your company and you will love them.Have a spare 9 hours to hang around waiting for them to show up after they promise you they will be there multiple times? Great… sign up today.If you like being lied to and told you cancelled your service appointment then by all means step right up and sign on the dotted line.

Absolutely the worst service ever. The internet connection keeps on dropping everyday. Difficult to work from home because of such a service. Stuck with Optimum because there is literally no other option here thanks to the monopoly. Cant wait to switch to something else as soon it becomes available.

Horrible customer service! Cablevision use to be great until Altice bought them. Cable box doesn’t work, on the phone 2 separate occasions for over 30 minutes each time. Finally they tell me to drive to norwalk to switch it with a new box. Waste my time driving up there to do there job. Hook the new one up, nope, doesn’t work . On the phone for 40 minutes with them trying to help me. Nope, of course it doesn’t work. Finally sent a very nice technician out and he fixed it.My mom also has an account. Went to get her a new remote because the back was broken and batteries kept falling out. Charged $8 because I didn’t have the old one (mom is 83 and I didn’t want to leave her all day without a tv remote). Get back new remote, it works . 4 days later, it doesn’t work. Back on the phone for 32 minutes. Lady try’s to help, tells me I need to go to Norwalk again and get a new remote, it’s broken. I said NO! I just bought it. Continues to work with me for another 14 minutes and finally fixed it. Ridiculous, incompetent company with the worst customerService. Pathetic.

I would leave a review but I can see everybody feels the same way... It has been just horrific every bit of it... Write down to them standing me up twice and then trespassing on my property while nobody was home even though I asked them specifically to not come....

Very helpful and knowledgeable. We also had a problem after he left and he helped us over the phone to correct it! He went above and beyond his duties of helping us out! We were very impressed!

If you dont mind standing in line for an hour be my guest. I needed to drop off a cable box geez. The ambience is nice but customers waiting that long should have seats ridiculous.

Horrible. Never left a 1 star review before. I would rather get a tooth extracted vs. having to visit that customer service center again. Optimum raised my internet rate to $70 per month, just internet, are you insane?! Thanks for charging me a full month when I wasn’t a week into my billing cycle when I turned in my equipment.If you are in the Norwalk area and have Verizon, there is a good chance you can get their internet services too. Please check, you won’t be sorry. Thank you for reading my public service announcement.

I don’t know if I have ever written a bad review before and all the reasons would be several pages long. They switched to overseas call center and subcontract service and it is a bunch of people with no accountability, no direct ways to communicate with local people who care, and often no knowledge of your problem. That after hours of wait times on phone or at your home is a nightmare worse than what is commonly joked about cable companies. I have literally never encountered customer service this poor before—and it used to be great when I first moved to CT in 2003.

Customer service was great. Plenty of room to park

Single handedly the worst business to deal with in the world. Stuck with them because there is no other option for internet. Otherwise they are the biggest criminal enterprise in the United States.UPDATE: Thanks for the professionally worded reply that provides more salt to the wound. Where was this professionalism when I needed it most today? I have spent nearly 8 hours (today) dealing with Optimum and it only gets more confusing. Your words, are only words, nothing more.

Been an optimum customer for a long time and have ALWAYS had issues with their internet service. Prices too high for internet that isn’t even good I am constantly being removed from important calls and meets, and there is never an actual human available to assist me over the phone, it’s always a robot who just tells me to reboot.On top of that your review responses are from a robot as well. Very unprofessional and I’m not surprised that you have a 2.5 rating, most of your customers are extremely dissatisfied!I should NOT have to reboot every single day, it is not a problem on my end. Low quality service and I’m yet to receive any actual help, will not be a customer for much longer I am very unhappy with you guys!

Installation technician left without completing the job. Technical support is combative and confrontational. I wish there was another ISP in this area.

Terrible service, terrible products, terrible everything. Worst company I’ve ever dealt with BY FAR.

The service here is exceptional and to be frank my interactions at this store are the only reason Optimum did not lose a customer. I was beyond frustrated with Optimums call in customer service and their inability to solve my connectivity issues. I am so glad I went in person to this store. Shawn and his team went above and beyond to resolve my issue, even waiting for me to return with additional equipment after closing time to help me. I highly recommend this location.

ZERO STARS.They are crooks and the customer support is garbage

Look, i try not to complain. i really do. i have worked in retail and the restaurant industry since i was a teenager. but the truth is i would give negative stars to the Norwalk Optimum Store if that were even a thing.Rather hilariously, I am sitting at a cafe with free wi-fi right now because the associate i interacted with at this store was belittling, useless, and rude to the point i cried.my optimum wifi product stopped functioning 15 days ago. after numerous calls to customer service (>3; one of which was 57+ minutes) they finally relented and offered to replace the *single* product for me. i went into this location on Saturday, June 5th.for reasons unclear to me, they did not have the actual product i brought in (which was an all-in-one cable, modem, router). so the associate brought three separate products and a bunch of cords and threw them in a bag with no instructions.when i asked for directions on how to set it up (admittedly, technology is not my expertise), he said oh, there is a .pdf online or watch a youtube.buddy - did you not hear the part where i dont have wifi? WAIT IT GETS EVEN BETTER!!!!!!!!!!i asked for a tech - thatll be $80. i genuinely didnt understand why; its not as if we broke the equipment (rather it was due to their poor manufacturing and faulty product; the item was less than 20 months old from original installation).when i pushed back on having to pay for something that should be covered, he said it was policy and that the fee would not be waived. I straight up said, i dont know what im supposed to do with this and i have zoom meetings and telehealth appointments and my husband teaches remotely (all due to covid).his response killed me: THAT SOUNDS LIKE A PERSONAL PROBLEM.when i asked this associates name, he sarcastically said my name is a REPRESENTATIVE OF OPTIMUM. i asked to speak with another associate. he made a grand gesture and said, pick one.i left mortified and embarrassed and feeling bullied for not understanding.ultimately, i caved and scheduled the $80 tech visit. THREE TIMES. BECAUSE NO ONE CAME EITHER DAY THE APPOINTMENTS WERE SCHEDULED.i still have no wifi. and i still have no answers.

Went in to return a cable box. I waited outside in a line of 6 in front of me for 20 minutes and then I was told to go inside where I waited around 5 more minutes. I noticed that they were taking all the steps to keep people socially distanced and the place was spotless. The employees cleaned up after each customer. The person that helped me was nice, made small talk and completed my transaction quickly. Overall a good experience.

I have had an issue with my wifi for over a week now. My husband and I work remotely and this is a necessity to do our jobs. Tech came last week, worked on problem. Someone came this morning, worked on it outside, and again no wifi. Earliest tech can come is Thursday! I pleaded with them that we can be at risk of losing our job. She couldnt do anything to help me. Awful! Do not pay money for this horrible service!

My internet connection drops often, I have optimum 300 the speed drops often to 20 mbps download for a few hours. I have call for service a few times, I have change a few times the rented equipment and its fix for a few days then it goes back to the same. My building doesnt let me change provider. So...I need internet for work so there is nothing to do.

Terrible attitudes, awful customer service, failed to arrive for our schedule appointment then claim there never was an appointment. No wifi for a week now and when asked a question, am talked to like Im a toddler. Awful awful AWFUL.

Check in process that theyve developed since covid-19 pandemic is a smooth one. You check in right on their website and put your phone number,wait outside for your text message to come through saying which register you need to go to inside. Went flawless and smooth. No complaints from me.

Great customer services

Looks like an Apple store now! Big upgrade since I was last there. Fast and efficient.

I have been a customer for a very long time time now and I have been having issues with the internet service for a while. I believe it is too overpriced to have this many problems with connection.It seems very unprofessional that every time I call for customer service I’m connected with a robot Instead of a human being and I am give the same instructions to reboot, I shouldn’t have to reboot my equipment multiple times a week

Amazing service,Fantastic food.I had the best steak Ive ever had.Seafood is so fresh.Hands down one of the best steak houses in ct

VERY FRIENDLY PEOPLE AND STAFF. WAITING TO SEE IF THEY SOLVE MY PROBLEM.

Horrendous service! My internet has been on off for almost 3 months, scheduled appointments and no one ever shows up. The worst thing is that we pay full service for this, they are quick to take the money out of your account but take forever to fix your issues. I canceled this awful service.

I had to switch out my all-in-one box, and they didnt have a replacement, instead they gave me a separate cable box, router and modem with NO extra coaxial cable that i would need, NO coaxial splitter, and NO instructions on how to set it up, yknow, the kinda things you NEED when youre going from one piece of technology that does it all to THREE separatesI didnt catch the name of the hispanic girl that provided me this service, but she royally screwed me over and completely ruined my day when i got back home and realized

Too many people waiting, need extra helper ...

I always feel like Im being scammed when I deal with this company. Overpriced.

Optimum is the worst servicer provider I have ever dealt with. It is virtually impossible to speak with anyone regarding service issues for internet or cable and I have had multiple service calls scheduled where they do not show up at all. I look forward to the day Verizon FIOS is available in our town.....I will switch in a heartbeat!

Safe and efficient service. I wish their phone support was as easy and efficient as going to their store.

Really awful experience. I went to return my devices and they took my number. After almost 2 hours, the app said I was 19th on line. Turned out they stopped counting an hour ago and people were just walking in. The only reason I gave them 2 stars was the ladies there were so apologetic. Glad I switched off Optimum for good!

Horrible horrible horrible Their primary office was closed on Cross street conveniently during the epidemic I canceled my membership in March and returned the products VIA certified mail Now they are saying I owe them three times more than what it should have been. The amount of time it takes to remedy their errors is egregiousIt was the same with customer service .Ifyou had a problem and it was 3 days before the bill was due the system would reroute you in circles until you paid your bill.They are aggressive and to not practice customer service. I expect a amiable resolution to this problem without having to be run around in circles and beaten down in terms of my valuable time

I was set up with Internet & WiFi in my new 2BR apartment in Stamford. I knew of Optimum’s possible slow WiFi, so I opted to go with the highest (and priciest) WiFi speed available.I have run many speed tests on the suggested optimum network and I am very familiar with optimums service; but this is by far the worst internet I could have expected.I pay for 500mbps and barely received 45mbps and any given time of day.I’m hoping this is an issue that can be fixed. Or I will be looking for a new provider ASAP.

Absolutely the worst ISP you could possibly imagine. Criminal activity. Deceptive. Lies repeatedly whenever they can, and extract as much money as possible from customers. If you are moving somewhere with Optimum, DONT. If there is an option for Frontier, Cox, Comcast, Spectrum, Verizon. Anything, anything else. DO NOT MOVE WHERE OPTIMUM IS YOUR ONLY CHOICE FOR CABLE OR FIBER.

I have been trying for over a month to contact the store manager, but the employees have told me that there’s only one manager for five stores, and they don’t know when the manager will be at this location. I left my contact information but have not received a call. That is not how you treat customers.

Have been having horrible internet speeds (paying for 300 Mbps, getting about 2 Mbps). Spent over an hour on the phone with three different customer service reps and they all talked over me when I was asking questions and were extremely rude. I also spent 15+ minutes on hold when told there was a 3-4 minute wait time and then they disconnected my call so I had to call back and go through the automated system again (takes like 10 minutes each time!). Horrible service, and my issue still wasnt resolved. They told me my modem was only capable of 100 Mbps even though it clearly says 340 Mbps online (regardless I am getting *2* Mbps). Wanted me to pay them more money to try to fix it.

What a difference between the Bridgeport and Norwalk facilities. There was covid protocol in place, but the set up was much more sales friendly. I was just returning equipment this time but it was a place where I felt comfortable and welcomed. Very happy with ease of transaction and friendly service. Short wait time, which was surprising being only service center open on Saturday in whole state.

A technician was supposed to come to my house to put wires under the ground. Never did. I called. They asked for proof from camera footage. The work was never done. I can not schedule an appointment with them again until I provide proof that my wires were not put in a conduit under the ground. Well, they are still on the poll hanging. Will not give us our money back for the service or reschedule service until they have proof but will not send anyone to take a look that the wires are still on the poll and not underground.

The pricing is outrageous. When I started my service 2 years ago, I paid about $64 a month. Then at the start of the second year it went up to about $85 when the first year promotion ended, which I was expecting. However, I recently moved and on the website it specifically states that you will “save when you move with Optimum”. My bill is now $105/month. I have NO idea why it’s so high and clearly I did not save any money when I moved. Upon calling customer service, they stated they did not know why it went up, which is unprofessional. How is it that employees cannot explain the billing process to me? I did not add any services, just the same mediocre wifi as before. They arbitrarily raised the price because they have a monopoly on the area and just want to take advantage of people. If I had other options I would happily switch.

Rep sold me a package on 12/6. Installation was done on 12/19 but only one box was working and I was only getting 20 channels instead of the 200 I was sold. I was told I needed to call customer service to get that resolved. I called on 12/20 and was told it would be escalated and advised to call back the next morning. I called the next morning and was told it was still going to be escalated and I should receive a call back from a supervisor. I didnt get that call. I had to call back a third time on 12/23. Gentleman was very professional but I still ended up having to pay $25 more a month than what I was sold. Its a shady company and I will continue to shop around.

Closed on weekends, nuts!

Optimum is terrible! Their internet service cuts out at least a half a dozen times a day even when its working. Then there are the times it just stops (along with their cable service) and youre only instruction is to call a phone number. The phone line is just a recording that says there is an outage in your area with no estimated duration nor an option to speak to a representative. Terrible service from a terrible company.

Worst company ever. Gentlemen at the store were great, but telephone customer service was deplorable. They were unable to resolve my issues and suggested I switch service if I was unhappy.

I have had multiple issues with Optimum email since I moved in April. It is next to impossible to get a human on the phone to sort the problem when you call customer service. I have been on hold for extended periods of time. When I am told they will call back, they do not, or they will call when I am with a client and cant talk, but then you have to go through the whole process again because you cant ever get a direct phone number for a human. When I went to the store out of exasperation, they told me I needed to call customer service. I now have a problem with my Optimum email no longer interfacing with my Apple devices. Thank God Apple has good customer service. If I had another option instead of Optimum, I would use it.

The worst internet provider I have ever had to deal with in my entire 31 years of living on this earth. From not getting a professional installation,so I should of seen the signs from day 1,,no professional customer service, and internet just being weak in inself. I can’t not wait until day I am able to move out of optimum coverage areas.

No customer service.

Despite what others say, I have always had good customer service here!

ZERO STARS - all stores and service centers in CT are temporarily closed with no view to an open date. phone wait times horrific. cant return product. worst customer service in the world.

That was a good experience.

Wish I could give ZERO stars. They have a monopoly and know it! They treat you just like you would guess. They couldnt care less. Stay away from Alticeone. Its like the criminals found a new way to take even more advantage of the customer. Like I said they have a monopoly, you cannot even switch companies. We created laws many years ago to stop this kind of behavior. Where is .gov and the FCC?

Horrible customer service, no show appointments, quality bad/dropped service. It’s the only option around I cant wait to become a Fios subscriber again. This is the worst Service I have ever encountered

When I called Optimum to disconnect my service the hold message stated they were trying to help people impacted by covid-19. As someone impacted by this, furloughed and losing my home suddenly, they informed me that I was day too late to avoid being charged for an extra month of a service I cant use in a house I no longer have access to. To make matters worse at the end of this conversation the agent started pitching me on their mobile service - seriously??? I used to manage service recovery professionally and this entire experience was a profound failure at retention.Optimum has zero compassion for victims of this pandemic. I will never use them again and would encourage anyone looking for services in Connecticut to look elsewhere.

Just don’t like the prices for the service and Connecticut is just lacking many options. Need fiber optics

Quick easy equipment return, with no wait.

Hours and hours spent trying to get my bill adjusted. I sold my home and moved cross country. They billed me for one month in advance for a total of $64, even though I will not own home the month Im billed for. I had called well in advance to cancel service due to move, but guess what? New bill still arrived! I have called multiple times for days and reps hand up the minute I ask for credit or to speak to a supervisor. It is very frustrating. I want to focus on my children starting school, but have to be on phone and the long hold times. Im at the point of paying just to move forward, but they win. This is what Altice wants. The worst, most horrible company I have ever subscribed to! Do not give them your business if you can avoid it. Use your voice and let your local representative know. Altice is stealing from your pockets!

Fast & efficient! Nice facility.

In summary, this is a dinosaur disguised as a tech company. Inconsistently trained customer service staff on the phone or on the website; incrediblely inefficient in-store que process that causes existing and potential customers to wait hours outdoor; bait and switch new customer sign-up process whereby they promise an 1GB fiber speed only to downgrade you to 400M without any notice or pricing changes. Just awfully managed company.

No longer good customer service. Long waits— hours both on phone and with internet chats. On the phone, the service rep got disconnected from his end and never phoned back. So I resorted to a computer chat. Over an hour to solve a fairly straightforward issue. Also, I need a store and to mail back a cable box. It’s taking almost an hour just to give me the shipping information. I wish I had other choices besides Optimum but I don’t where I live. I would change providers immediately

Terrible service. I wish internet service wasn’t a monopoly...

The customer service department for this company is absolute dumpster. Ive been trying to contact them with service issues for weeks. They use Covid-19 as an excuse to provide poor service. I called everyday this week and I am yet to talk to a person. Today I said I wanted to cancel my service and magically they took my call to try to convince me not to leave. A hard no for me.

I refuse to pay the internet modem rental fee so I opted to purchase my own - which they allow. The technician activated the modem incorrectly and the upstream bonded channels are operating at half capacity. I called support 3 times and each time the technicians refuse to help me as I do not have their hardware. The only option they give me is to pay a $90 service fee for a technician to come install a rental modem. I am SOL.

ZERO STARS: absolutely worst service I have encountered anywhere, anytime. Phone contact impossible. Failure to communicate. Faulty cable box shipped with little packing, thus arrived broken. This is fourth attempt in almost 3 months to obtain simple service!

Its a cable company...about as good of an experience as you can expect.

The acoustics in here make it very hard to hear the customer service rep.Also cannot get any promotions here, you have to call in ... But Im already there 🥴

Terrible customer service wait times. All Connecticut stores closed. Cant return / replace two broken boxes. No information on when they will re-open. Website is worse than useless. I No information and virtually impossible to speak to a human in less than 20 minutes of pushing various phone keys in response to prompts that dont solve the problem...

If I only I could give them 0 star. Absolutely rubbish customer service. Ended up having to pay higher monthly charges than what I signed up for. I only found out about the change when I received my bill. Good luck trying to get any redress! They will continue trying to up sell you, telling you that your internet speed is ‘very slow’ and offering you a ‘promotional price’ to upgrade. The worst company I have ever dealt with.

What did you do to our music selections?? It stinks!! You used to give us information about the song a d the band or performer, now it says nothing but Stingray! That sucks!! Why do you change everything? It was great before. My husband or I would sit and fold clothes or do some kind of work and look up and get info, now nothing! For what we are paying you should maintain what we had. Its total greed. How much profit did you make last year? A simple thing like this you cut? Come on, no wonder we customers have lost trust and confidence!! Not to talk about how much money per year from our middle class lives! Executives from your company are probably getting whatever service they want for nothing while we support it. Take some pride in your customers!!!

Hands down, optimum is one of the worst Internet/TV provider in the country. There is NO customer service, rates are high, the internet delivery is a fraction of what they sell you, it is impossible to get a technician to come over, hold time on the phone is NEVER under 45 min minimum (I recently had to wait 3.5 hrs) but most of all, the company is unreachable. They will take your money, for sure, but you get very little for it. Why such a company is still in existence is beyond me.

Nobody answers the phone no call back!!!!!

Optimum has presented itself to me as a dishonest company with terrible customer service. In this day and age, it is baffling that they still get away with 1) sneakily increasing prices overt time, 2) making customers sit on hold for HOURS to address pricing/plan options, and 3) allowing such poor, incompetent, inconsistent, and disjointed interaction between associates and customers. Optimum clearly has a choke hold on this market, because theres no other reason that customers could possibly withstand the companys abuse. If I could leave, I would.

Employees were very professional and friendly. Unfortunately, optimum service is overpriced and terrible!

The worst customer service Ive ever experience in my life

What an awful company. If there is any other option, go with them. I bought a modem to stop paying for a rental. I called them to ask what store to return it to. They sent me to one that was closed for renovations. I am OK with mistakes even though it was rush hour and I rearranged my day. I call to get a credit and I have never been treated so rudely in my life. They tell me that I am going to be charged for the time I have the modem after they sent me to the wrong store. Mandy Evans was rude, obnoxious and talked over me the entire time denying me any kind of credit. They are charging me for their mistake and then to add insult to injury, Mandy blamed me for going to the closed store they sent me to.

Will increase the bill increase every year. Will make up new rules and when ask to provide a copy of the policy they will state that it is internal and cannot be shared. Couple of days late payment they will charge $10 and will add new charges without any notice. Will tell that the charges would be waived and reflected in next bill which never happens. When you call back they will say their is no such note.

Great time

Haven’t had internet in 2 weeks and I can’t get a hold of a representative. It’s all automated systems that keep hanging up on me. I’m paying for internet that doesn’t even work.

Friendly staff and quick service

No matter when u call they are always busy and I guess because everyone has trouble with this horrible company. They don’t care about their customers at all.

Worst customer service..i have a connection of 300Mbps and getting just 1Mbps for 2 weeks now..Booked service appointment and nobody showed up..horrible service...

Avoid at all cost!!! I wish there was a 0 star option. The instal tech came over dropped the equipment and left saying there is an outage. Customer service didn’t even apologize, just send another tech who said equipment wasn’t registered and he needs to email the company so they can register the equipment. What a mess🤦🏻‍♂️!!

I have tried several times within the past month to get through to customer service to change my plan. Ive waited on hold for 45 mins, left my number for call back and received no respons . This companys service is beyond pathetic!!

Arrogant, uninformed, uninterested, with an attempted belittling attitude. But guess what, you have no choice but to take it as they seem to be the only option.

There are many additional charges initially that are not spoken of. The $100 free gift card when joining is false advertised. They told me I needed to be a member for 3 months and then I will receive the gift card. After 3 months(I had to call back) they claimed they had sent it but i received nothing. Then they changed what the promotion advertised and said it was $10. The service itself is spotty all aroun . Streaming pixelated, packet loss at %10 average. I would not recommend this company to anyone. 10 years ago optimum was a good company. Now, their quality has suffered, their customer service is terrible and they quite blatantly scam their customers any chance they get. BEWARE.

It is really a very bad company. They increase $15 each year on your monthly cost and it seems there is no upper limit. And during this period of time, my downloading speed is only 1Mbps but I actually paid $93/month for a 100MB bandwidth service.

Horrible company. its a total racket. Customer service is poor, they dont listen - so dealing with them & getting what you want is a lot more complicated than needs be. Overpriced service, and you can get live streaming sites at a fraction of the cost. YouTube, AT&T now, Hulu .....

I never had any problems at this place. They were always able to help and wanted to help. The only thing I’d say is be prepared for a line that might take 5 to 10 minutes of your times

If only i could give 0 stars, i will definitly .I own the modem, and after i moved to a new apartement, i moved my service with me, and in first month, i was surprised that they charge me for modem fee, i called customer service, explain, and he said me that im right, and he fix it, and all fine. Next month same charge with extra charge for modem again, i called customer service again, and the agent told me yes you right, i see a note here in your account, now i fix it, just allow 48 hours to see the changes.And this month coming same again, so how many time i need call for just a simple problem. I think all year, may be, or they just like to charge people extra, and take their money for just like that. And for such slow internet in most times. I really need change this company.It is not worth it really.

Awful company. Formerly Cablevision, Optimum has become one of the worst to do business with. Thier they need us, more then we need them attitude towards its customers is obvious throughout the company.

I am Mrs. Jimenez I am very mad for Cable Optimum company for the service of the employees that they are abusive in changing my package for a more expensive one without my permission in time when I moved of apartment, with a high charge and with less channels this bothers me because by communicating me with two men on the phone talk like they were sleepy and lazy its a shame to lose customers for employees like these I insisted to talk to a manager supposedly no manager was available.I will be waiting for a respond from a manager. Thank You

Very nice and patient customer service Steven help me set up my Altice mobile! Reasonable price and good quality so far. Please note you have to upgrade to the latest iOS for iPhone user.

They promised me $30 monthly but end up $59.99 saying lots of charges and funny is connection fee $10 every month, modern fee since they did not mentioned this before sign up not 1 time charge but every monthIf the person in charge from optimum see this msg please contact me and solve my problem so I’m happy to continue using my 3rd year else have to find another carrier really.