Through my time shopping here, I’ve picked up on a few things.The employees are treated like garbage from what I’ve seen, and the store manager, David Canter is it? Yeah, he’s incredibly naïve and childish to the point he adopts a god complex when faced with confrontation. He has no idea how to run a store despite having 25 years of experience? David, next time you want to throw back-handed comments to an employee, remember the world is watching and your temper tantrums are public, even if they’re behind a screen/phone.
This review reflects only my experience with the Norwalk store: I placed a curb side pickup order for a yard cart online. Prior to my order I verified the overall size of the product packaging would fit in my SUV, which it would. When I arrived at the store, the unit was a pre-assembled floor unit to my surprise, and I was told this was the only one available in this model. I stated to the person (who I later find was the manager) that this was listed online as an unassembled item that would have fit in my SUV, and I had just driven 40 minutes to pick this up; no apology was given at this time. We then discussed a solution and I asked if they would be able to remove approximately 10 bolts so I would be able to place this unit in my SUV since there was no communication via website or store about the unit being the last available and a preassembled floor model. I was told it was too late in the evening and they didn’t have time before close in 20 minutes, but I could leave it there and come back in a day or two; again no apologies for the inconvenience. I said this would not work as I’ve already spent my time and mileage driving here. Lastly I asked if they would be able to return the order due to this inconvenience and ship a new item to my house, waiving the shipping cost. The answer was simply “no, we don’t do that”; again no apology was given.For all of you out there, if you’ve read this far, I’d highly recommend calling tractor supply prior to ordering and make sure they are not selling you a floor model that is pre assembled. Also, if you value customer service, avoid the Norwalk store. Thanks for reading.
I usually get boxes of suet for my wild birds here. They were on sale today. I also purchased a 16oz container of Preen which was a good price. They always offer organic vegetable seeds, which I picked up today. The people working there were friendly and helpful.
Was able to find an item I had been wanting and looking a long time for! And it was reasonably priced.....The downside? The service I received was less than I expected...I struggled to maneuver a big propane tank through the store to the register while carrying several fittings and a hose, then out to my car and wasnt offered any assistance other than the use of a flat cart that they did bring me AFTER I made it to the register...
Its a great company to work for! I love shopping here on my days off as well! We price match guarantee!
Unsure if prices are better elsewhere, but its a great place for barn animal feed, cat/dog nutrional food, lots of animal toys and apparel for people. its also a great store for blacksmiths. lots of non galvanized metal rods and stuff to build forge setup
Tractor supply is a clean simple store that carries top of the line dog food. They are always well stocked and available to help. Dog friendly
We had a nice time shopping there! Great prices! Friendly help! And again, had what was in the Ad! Very impressed!
Came into your store a few days ago to get some dog food, and Im not entirely sure about your stores policy on dress code, but a young girl I think her name was Destany was wearing sweatpants. I just didnt think it was very professional, other than that the people and store are great. I love coming into TSC and supporting the local business
Always have high quality brands. Ive never had a problem.
People seem nice prices are a little high other but other than that it seems to be a great little store
Years ago I worked at Tractor Supply. Ive been into quite a few of them over the years. By far, the store in Norwalk is the best recovered, and clean store I have seen in years.
Store lost power the day I arrived but staff was great about helping me out anyway. Great team!
Convenient place to pick up basic maintenance tractor parts.
Staff are super friendly! Dogs friendly store.They have vet pet clinic on every other Saturday. They offer affordable vaccines, heartworm medicine and microchip. No office fees, test results are emailed to you. No appointment needed.You will also have access to your pets records online.Vet pet clinic hours.Every other Saturday 1PM - 2:30PMAsk the cashiers at the front for coupons. Theres coupons for $$ off shots and heartworm medicine on until 9/30/16.
The staff is friendly selection is good and the prices are good.
Been setting over a hour to get unloaded nobody is here they suck at getting to work on time to unload freight
Norwalk nice place. Nice people!
I bought some really cute rain boots there.
Wide selection of mower and tractor parts always friendly knowledgeable service
Staff is always willing to help you find what you need right away
Great store if youre looking for dog food. Terrible selection of anything else and the staff has no clue about anything.
The staff is always friendly helpful and pleasant thank you very much they even price match products at their other franchise stores
Great sale buys on winter fashion I love . Friendly helpful service always .
The store had what I needed. Employees were pleasant and helpful. Shop there a lot.
Large selection and fair prices. Knowledgeable help available
We always find what we need here. And everyone is very helpful.
Great for all things from animal food to puppy shots,
They know their chickens. Good looking potted roses.
Best tacos Ive ever had.
Very friendly and helpful. Adorable rustic decor and toys!
Fair prices good service as always
The people are super nice and very helpful
Always clean and organized store, staff very friendly and helpful
Over the years they have phased out some less common items, still a great place overall.
Ordered online and delivered to store. Staff was very kind and helpful.
Friendly and had what I wanted!
Always ready to help you with any questions
Great little store helpful staff
Usually find what I need easily
Great customer service, there’s something for everyone here!
We were going on vacation and had trailer issues! Lets just say customer service was on point and overwhelming greatful for Jerry at Norwalk TSC!! He was a blessing!!!!
Good stuff and friendly staff.
I love norwalk tractor supply
Very friendly staff. They had exactly what I needed
The staff were very pleasant and helpful
Good place to shop
Friendly, good variety of products.
Always nice clean, a d always helpful!!!!
TSC has many different items in here,candy,hand food-beef jerky, clothes, animal fed. And supplies for your yard,field, ponds. And all sorts of items.. just ask!
Hit or miss with product knowledge.
Store was clean with a lot to offer.
Enjoy shopping there.
Everything was great, store was very clean
Nice farm store.
Baught 20 bags of pellets, and didnt even receive any help loading it in the truck.
Ask for John super knowledgeable
Awsome Employees
Friendly and helpful people
Always happy and good
Good farm supplies
Always very helpful
Always helpful and courteous.
No selection of carhart insulated bibs
People are always pleasant
Good place to buy
Never disappointed.
Always great staff
Found just what I was looking for!
They pump your gas with a smile
Just need a couple things was in and out
Great staff
Out of wood pellets..
Shop there when I need to
Great place
Just getting gas!
Everything you need!
Great service
Love it
Great feed
Friendly service
Had what I needed
Lots of tools
Very friendly
Good