Absolutely one of the most professional group of people I have ever dealt with. Everyone that saw me greeted me and I must have been asked 6 or 7 times if I would like some water. Along with the great experience I really felt like I got a great deal. I drove 3 hours to get my car and would gladly do it again. If you are within driving distance of this dealership, you will not be disappointed

From the initial contact and all through the demo and test drive I was treated with friendly family service. I felt like I mattered to the sales personnel and the sale was seemless and exciting. The white glove service was the best, making my purchase feel special. I love my new X3 and am very happy to be a part of the BMW of Ocala family.

Had a great experience with James Rubio. Drove down from Jax for a specific car and they made everything easy and smooth. Their hospitality was exceptional. I would definitely recommend.

Wonderful experience at this dealership. Drove in from Orlando for an appointment with James Neidermayer. James was very professional and really knew his cars. The entire staff was so pleasant and helpful, from holding doors for us to ordering us lunch while we ran numbers. This place is top notch and I will definitely be back when I’m ready for my next car.

BMW of Ocala in one word Phenomenal!Mohhamed (sorry if spelled incorrectly ) was my sales representative and he was awesome.He made me feel right at home and we took care of the deal in no time .His customer service was outstanding .Talking about making you feel part of the family he did exactly that.On the other hand I also encountered a gentleman named fFrank (sales manager)and he also assisted on the deal and made everything work for it to make sense for me with no pressure which is very important when making large purchases .The detail professional that detailed my new 340i was critical in making sure she was ready for delivery and was a very nice guy.Brandon from service, I appreciate the call back with the question I had prior to leaving.That really showed me that you guys really take your craft serious and I got that vibe from the whole staff/team.Listen to any potential buyers on the market let me save you some time and headache Stop buy BMW of Ocala where you will be treated like family .Thanks again and happy to be apart I of the family

Good dealership. Professional sales team. Would like lower price.

Very good experience and would highly recommend. Was treated fairly and upfront. We had went to several other dealerships and were not happy at all. From the moment we walked in was treated very well. We love the new X3 and highly recommend Brad Waller as the sales consultant

We ordered our car from Germany through Ocala BMW. The staff and management provided an excellent and professional experience throughout. They exceeded our expectations. Our purchasing experience with Brad Waller couldnt have been better. We felt like his most important customer through the whole process. We appreciate all that was done for us and will certainly be back to do business with them again.

Purchased new BMW from Kia Hudson and the experience was exceptional. I am in the automotive business and I can promise you they know professionalism and customer satisfaction. Excellent Team and Great Job!

My parents and I went here and the service is absolutely AMAZING! We legit felt like family! Mohammad was amazing and took really good care of us and helped us out as much as he could, we are very very grateful! The process was swift and very reassuring. If or when we ever need to buy another car we will most definitely be retuning to BMW of Ocala!!!!!!!!!!!!! THANK YOU SO MUCH FOR EVERYTHING!!!!

I had a wonderful experience buying my vehicle at BMW of Ocala. Kia Hudson did a great job making the entire experience customer centered. The customer service at this dealership is superb. I would highly recommend you checking out this dealership when purchasing a vehicle.

This dealership exceeded my expectations. The entire staff was friendly, and knowledgeable. I highly recommend and will definitely be back for my next car!

I went to change my oil here two times while my (2016 used BMW) car was under warranty. After the warranty was over I went to change the oil myself and I have a high suspicion that the oil was never changed at the dealership. How do I know? The safety cover underneath the car has a plastic seal from when it was fabric made that was never broken, and the consistency of the oil was close to that of water, as well as the engine making a help me noise that was resolved when I changed the oil myself.Staff is nice though.

Very friendly and professional service. Im a customer for life.

Robert is a great service representative. The service was excellent. The entire team was great. I enjoyed the coffee and snack bar. Best service ever.

By far the best car buying experience we have ever had. We live 100 miles from the dealership each way and it was more than worth the trip. I should note our local BMW dealership is five minutes from our home. Weetley was outstanding from our first phone conversation to the special delivery he put together for my wife. Flowers, Chocolate and even a cake! Outstanding! Im looking forward to our next visit and our next BMW. Thank you to everyone who made the day so special.

Excellent service! John Lebron was wonderful to deal with and rest of staff as well.

I was very imipressed with the people that dealt with my wife and I as we looked for our new 2015 used Toyota RAV 4. They were professional helpful and genuinely cared to help us.Particularly with Samantha Alvarez, Internet Sales manager who helped us in our journey. She expressed kindly with knowlege herself advising us, guiding us as we chose the car we found at BMW Ocala. Thank you Samantha. also I would give kudos to Scott Prince, used car manager, who gracefully helped with with the paper work, drove us around, chatting. very likeable fellow. Thank you Scott. I highly recommend to anyone who is looking to buy new or used to check these folks out. You wont be disappointed.

We had an outstanding service experience at this location, specifically with C (Celedonio) in the service department. Our vehicle took over a week to repair due to waiting on a part, and the dealership was out of loaner cars, but C made sure that a rental car was covered at no cost to us in the meantime. He coordinated picking up the rental and returning it so we didnt have to deal with most of that. He also clearly communicated every step of the way regarding our vehicle service. Overall, everyone at the dealership was so courteous and thoughtful and helpful, that what otherwise may have felt like a great inconvenience barely felt like a problem at all, due to the assistance at every turn by everyone. Not to mention the fun snacks and even meals available in the service lobby area if you are waiting on your car! The wonderful staff at this location is why customers remain loyal to BMW.

Great place. I have never been anywhere that sales manager works directly with you instead of having the sales person running in between. Great job. It really did seal the deal.

I seldom if ever write a review for device but in the case of BMW of Ocala, I have decided to write of my experience. First, I have to admit that I did not buy my car from this agency. It is a 2016 5 series that I bought as a BMW lease turn in. It had 31000 miles on it and was a BMW Certified vehicle. Be that as it may, when I moved to Florida I needed to find a dealer for routine maintenance and if needed repairs. I also must admit that I bought both the extended warranty and extended maintenance agreement with my car purchase. I have used BMW of Ocala twice in the past twelve months and both times the service and experience with this agency has been outstanding. The most recent visit was both for maintenance and repairs. One of the pulley bearings failed. I called my service writer, Celedenio, who immediately started the process. He did say they were exceptionally busy but would see what he could do to get a service loaner. We limped the car in and he quickly diagnosed the problem. As it was late Friday he said most like the car would not be ready before Saturday evening at the earliest. However, if I could wait thirty minutes he would have a loaner available. Within thirty minutes the loader was there washed and gassed. He had talked to the service manager and said that the car would need parts and that the vehicle would not be ready until the end of the following week. He said keep the loaner until my car was ready. During the next week he gave me updates on the car, the parts and the repairs. In each case and conversation, he was attentive and understanding. I have never in my adult life has had such EXCEPTIONAL CUSTOMER SERVICE. As long as I have this car, this is the only agency I will use. JON KIRK MUKRi . Commander, USN (ret)

What a great place ! I was treated well and they were extremely helpful . Drove out with this beauty !

Excellent. David Dufoe went above and beyond. No detail was to small during my service visit.While waiting the staff was professional and attentive. Got ask if I wanted something to eat or drink at least three times during the wait. The waiting area is comfortable.At the end, Mr. Dufoe addressed all of my concerns. Also received a complimentary car wash.

Best car buying experience!

Robert is the best service person I have met in the 20 years in the United States. In August 2019, I bought a brand new BMW x5 from here. There were four failures in a year and a half. He tried his best to help me every time. Repaired, meticulous service, attentive, polite, and non-discriminatory, (I am a Chinese, my English is not so good), he is attentive service every time, solve all problems for me, he reminds me Lexus advertising: The Lexus experience is amazing. (My wife is a Lexus car owner. I have experienced them. They are more like fast food service.) This is my first comment in 20 years since I came to the United States. I want to give him my first time, thank you.

Yesterday was the first time I visited BMW of Ocala. I was very fortunate to meet/run straight into Ms. Arielle Cubbedge.What an excellent advisor! She had the knowledge required, the passion to do her work diligently and the perfect amount of spark.She calmly and patiently took me for a nice ride, all the while explaining to me the car, and BONUS, made me feel out the features as well. (Made sure I knew how to use them).She is very kind, smart and talented. She would make the best suggestion to you/for you, as if she was getting the car for herself.Arielle, thank you so much! I am 85 percent making a purchase there, because of YOU!You are talented and smart, and any organization would be lucky to work with you/have you (they can only go up from there).Thanks again, best lady! Arielle 🙌🏽!What matters to me MOST is the customer service, and I’m impressed with theirs (Arielle and Manager). Choose BMW Of Ocala!

HANDS DOWN the BEST experience I have ever had in purchasing a vehicle! Kia Hudson and her team were amazing, professional, extremely friendly, detailed oriented, and provided exceptional services from Florida to Georgia. Love my BMW X5!! Never purchasing a car from anyone else again!

Best buying experience ever. Lou Tatar was great and so was everybody that works at BMW of Ocala. No other dealer in Ocala can top the customer service at BMW of Ocala. I love my bimmer. Thank You BMW of Ocala, Craig Morell!

BMW of Ocala always go beyond to provide great service.

My husband and I own a small repair shop 2 hours northeast of Ocala. Even though we could order our parts from the nearby dealerships, those places cannot compare to BMW of Ocalas customer service. David has been our parts sales guy for years. He is professional, knowledgeable, dependable and represents BMW very well. In some cases when the parts are back-ordered or coming from Germany, he goes out of his way to contact us about the logistics and estimated delivery time. David has been instrumental in providing our business with quality parts, and great customer service. Together with Jason and Bonnie they form the best team. Without hesitation, we can highly recommend BMW of Ocalas outstanding parts department to anyone. And as long as their standards stay as high we will remain loyal and satisfied clients!Anett and Krisztian

Good service department and free snacks and beverages.

Thank you for leaving access to the EV charger after hours. Needed to stop for about an hour charge to get on down the road thanks again

BMW of Ocala far exceeded my expectations. James, the sales manager was the first person I spoke to. He was extremely helpful and very friendly. He was able to hold the truck I was interested in because I was not able to make it down to see it that day. Frederic was my sales person. He was very helpful and guided us through our car buying experience. I would highly suggest asking for him by name. Next Christina in the finance department helped us out with the auto loan. BMW of Ocala knows how to treat customers. I will always recommend BMW of Ocala to anyone looking to buy a new or used vehicle.

I have to be honest that we were interested in purchasing a pre-owned vehicle that we saw on the BMW website. Fredric S greeted us with a warm, respectful smile and helped us steadfastly keep within our budget. James Jupiter, the Sales Manager, who worked with Fredric was also a true gentleman! After a stressful day of dealing with sales people who did not seem to care about our satisfaction we ended the day with the most amazing folks in auto sales! I felt like we had known these young men forever when we left in our “newish” car. If you want a great experience purchasing a vehicle... visit BMW of Ocala before you purchase anywhere else!

Ive been a customer of Fields BMW, in Orlando, for years. I was in the market for a new BMW i3 and did my rounds with the major BMW dealers within a 1 hour radius of Orlando. Ocala BMW was by far the best! Their level of professionalism and honesty was superior to any other offering from the other dealers. Kia in sales was phenomenal. She was available whenever I needed her for any questions or concerns I had. Ron, the sales manager, was great as well. He was completely open with me and listened to exactly what I was looking for and was able to supersede all my expectations. I honestly couldnt be happier with my purchase here. I love the car, but more importantly I appreciated the whole experience leading up to the delivery of the car. Thanks BMW Ocala!!

Ive owned 4 BMWs in my life and Im very familiar with the TYPE of service BMW promises to Offer, well at least back North at DeSimone BMW.OCALA BMW the worse...not 1 salesman came out to greet us, say hello and there were 3 of them out there, looking at us as we walked around looking at the cars, LACK inventory.I found the lack of service very unprofessional and I would NEVER buy a car from this BMW Dealership.

We have always had excellent service in all of our buying and service transactions, but the service department went the extra miles for us with the most recent service. During an engine software update, their system crashed and our car was inoperable. They notified us and shared their plan of action, which included BMW North Americas participation and a secondary plan for a rental car, if needed. The next day, the car was operating and delivered to our driveway, along with a very nice bag of BMW swag as an apology for the inconvenience. Weve owned 4 BMWs. This dealer is the very best weve experienced.

Outstanding buying experience! I didnt know exactly what I wanted, but Client Advisor Brad Waller had the perfect vehicle for me, a new 2019 BMW X5. Brad and Frank the Sales Manager made me a great deal and Brad delivered the X5 to my home along with Matt the BMW Genius.It was a perfect, hassle free way to buy a car. The experience couldnt have been any better....and the X5 is AMAZING! Thanks again Brad, Frank, Matt and Mel for an outstanding buying experience.

Great experience with the folks at BMW of Ocala. I started my inquiry online and received a quick reply compared to other local dealers, some of who I still have not heard from. Kia was my primary contact and she was very patient with all my back and forth on different cars as well as flipping between finance vs lease. She did her best to work with me and there was never any push or pressure. Mohammad also worked with us and was very helpful. Mel in finance was awesome, he took time during the paperwork to engage the kids and they enjoyed him. Would definitely go back for another vehicle.

Awesome dealership, amazing customer service. I recently moved to Florida and this is the second time Ive been here to have my 535i serviced. David Dufoe (my service advisor) was great. He answered all of my questions, 0 pressure, very helpful. Pricing is phenomenal. They throw the whole BMWs are too expensive to maintain stigma out the window. David Kennison in the parts department was awesome as well, he hooked me up with some really nice BMW accessories. If youre looking for a place to service your Bimmer, dont think, just come here.

Buying a car is never fun. I have bought three cars in the past, and kinda been around some others a few times. This by far, was the best car buying experience I have ever experienced. Kia was my representative at the BMW of Ocala dealership and she made me feel comfortable buying a car I had never seen. For reference I live on the Space Coast of FL.Kia helped me by being present and available for all questions I had about the car via email/text/phone call and even a personal YouTube video so I could see the car up close.James then DROVE all the way to my home, sat in my house, and helped me sign all the documents. It took about 30 minutes and BAM I had a sweet vehicle. They even drove my trade in back to the dealership.I got a price I was comfortable with, a rate that was better than I expected, and more for my trade in than Carvana. Thank you BMW of Ocala, especially Kia and James. This car is so great and if I ever am in the market again (I might not be - this car is sweet) I will absolutely be back to BMW of Ocala.

What a great experience from start to finish! We busted a tire on our 1200 mile road trip from Michigan 25 miles away from the Ocala dealership on a Friday late afternoon. We called the dealership and spoke with a service advisor named Celedenio. He looked up our tire and found it was in stock. We were able to get to the dealership within the hour and they had our tire changed and car washed super quick. While waiting, Celedenio presented our kids with teddy bears and coffee mugs for my husband and myself! This is by far the best service I’ve received from a BMW dealership. It stinks we busted a tire on our trip, but, the experience to rectify the situation was amazing and I highly recommend this dealership.

Great place for service and purchase

Love my BMW Service Dept. Can relax & have a cup of tea & Danish while watching TV or working on my computer. Can also schedule a loaner for longer service visits. Friendly staff.

Very pleasant people.

This dealership is the best when it comes to client care . Wow, l felt like a million dollars just buying a car from them. Extremely polite and professional from Sales associates to management. Kia, you Rock, Aaron you are the best. You all are a class above the rest. Keep it up

Robert was an exceptional service associate and was more than accommodating to our overwhelming situation. Our 2012 BMW blew out a tire leaving me, my teenage son and our German shepherd stranded on 301 in Citra yesterday. When we called and spoke with Robert, he recommended to have our car towed and to stay at a nearby hotel. It was starting to get dark, so we ordered a tow truck and trusted them to do the tow without us, as we hopped into an uber to a hotel for the night. When we spoke to Robert in the morning, I was shocked to learn that my car was not on the lot! Robert helped by updating me several times, triple checking his lot., and personally speaking with the manager of Quincy wreckers (who were AWFUL). Robert took my call every time and never sounded impatient or annoyed even though he didnt have any new information until we heard from the driver of the tow truck who was not available.We needed to check out of the Best Western by 12pm(they were very helpful) so Robert ordered us an uber to pick us up. When we arrived at the dealership, he set us up in a comfortable conference room with our dog, waters and dog dish and ordered us lunch from Paneras. Robert has gone over and above with his customer service. I havent felt this respected or cared for by a company before. All day long I have watched Robert literally run to hustle for all the customers needs; even just hopping up to open doors. Please retain this exceptional employee by offering him a bonus or raise. He has also changed my perspective of BMW specifically since I didnt have this experience in NH. Thank you Robert!!

Love this place! I have been coming here to have my car serviced and it is Always excellent service!!

Service Director, Rob Cole, runs the best BMW service center I’ve ever encountered. Rob went above and beyond to address the issues with my car. They are dedicated to service. They fixed issues that were missed by another BMW service center. BMW of Ocala is the reason why you buy BMWs — the level of service at Ocala is outstanding. Everyone I have met there has been kind and helpful. What a pleasure.

Excellent Service my husband just bought himself a BMW SUV

I brought my car in for a service. Was greeted in a professional way by young man named Celedenio . He went above and beyond to make my experience great. BMW of Ocala needs more people like him . Also i was given a great lunch too. I will definitely recommend this dealership.

I called Ariel and she was wonderful this dealership is a Class Act I was in there two hours and walked out with car that I wanted Ive never been in the dealership that I was treated so well shes very attentive all of those salesmen and a managers I would recommend anyone who wants a car and it doesnt have to be a BMW or Porsche should go to this dealership their upfront transparent no hidden cost thank you Ariel

Do not go here. Every turn they have attempted to change the deal and extract additional money out of the deal.

I took my tuned 2012 X5 Diesel in for the recall work that was needed. The entire experience was a pleasure. Everything was done as promised, and at no charge. The car was even returned cleaner than when it got there. Brent, and the entire service team were very professional and courteous.

I continue to see nice reviews about customer service !! Those reviews are BS... maybe if you agree to everything like a puppet you get descent service but I have told them numerous times that I will not consider a certain vehicle because of must have features, but the PUSHY sales strategy continued until the sales rep by the name of James Niedermayer decided to send me a sarcastic smart a..! email.Is that what you have to do to by a BMW at BMW of Ocala? allow the dealership to tell you anything they want to tell you? and then be sarcastic? There are more options in Orlando that actually even get you better deals based on sales volume and size of dealership.

First time we have been to the new building, very impressive. We were well greeted as we had made an appointment for a factory recall on the airbags of my wifes BMW. I had spoke to a service rep before taking car in and told him the taillight recall that was last done still did not correct the taillight problem. He stated they would check and if the problem was not the previous fix I wold be charged. After leaving the car with them I also requested for them not to was the car as I had just detailed the car in and out. The last recall that I took it in for I also had just detailed the car in and out and they wash it and removed all the trim and tire protector off of it. I received a call from the service writer within a few hours of leaving the car stating that the car was almost ready for pick up. I than ask about the taillight recall that was done 2000 miles before and was told that to must time had expired and I would be charged a diagnostic charge for doing so. I choose not to except if they were not going to honor previous recall. We returned picked up our key and walked over to the service pick up lane to look at the recall work that was done and noticed a clear plastic sheet laying down in the seat and a paper mat on the floor. I removed them and took them to a nearby waste basket. My wife got in her car and drove off and I followed. Got a mile away for the dealer and got a phone call from my wife stating that the armrest was broken and hand-prints were on the dash were the passenger air bag was repaired. so I called and the response in short was we broke noting and we did not leave fingerprints on your dash, We are in the repair business not in the business of braking cars and also was told that they had never received a complaint from anyone concerning there work. Returned home and decided to check the taillight problem out myself. I right away found a poorly crimped ground wire from the previous recall work, and fixed. lights are now working. Time to do my own diagnostic and repair 10 mins. Glued the armrest hinge for now and ordered the parts online.WILL NOT BE GOING BACK TO OCALA BMW FOR ANYTHING EVER!

It’s Amazing!!! What’s better then a BMW !!!!!Great service super friendly staff !!!

James, Dan, and John were fantastic to work with! I did most of the deal online, and when I arrived to test drive the car, it was detailed and the paperwork was completely prepared. BMW of Ocala took the stress out of new car buying. Everything was straightforward, simple, and easy. Worth the hour drive from Orlando to leave the Fields BMW monopoly and save a few thousand dollars.

We were traveling from out of state and had some troubles with our vehicle. We stopped at BMW of Ocala to have the issue checked out. The service we received was well above the norm. Our service advisor - Robert Czaplicki was amazing and kept us updated all along the way. Service is what keeps customers coming back and this dealership has mastered the art. We were impressed by our experience and wanted to give them the highest praise. Keep up the amazing work!

Low pressure sales. Very cool sales rep. Didnt buy yet, but the experience was fun.

Looking for a ore owned? Brad is just the best salesman!

Robert is the epitome of a business man and a gentleman. He provides excellent service with upmost respect.

Very nice dealer and great opportunity

This is the most incredible car dealership I’ve ever experienced. From the salesperson Kia to the GM Bobby the staff was friendly helpful and professional. Doesn’t hurt that BMW has such an excellent product.

We went looking to purchase a new X3, and turn in the car we had been leasing. A few more payments were left on our lease and we were told that the payments would be wiped out with the purchase of a new one. Drove two hours to sign for the car we wanted. Spent four hours waiting around, signing papers here and there. (We are both patient and understand things take time and people get backed up. Four hours is a bit much, but no big deal.) Got to the closing table to find out that the lease payments were not being wiped, and the final price of the car would be $3,000 more than we had agreed upon. Mohammed was a pleasure to work with, as was John in finance. Both of them did their best to work with us and try to find a solution. The sales manager, Frank, however, should not be interacting with customers in any capacity. When they could not offer the price we had agreed upon, we were told by Frank that WE had wasted HIS time. I’ve seen my husband lose his temper maybe 3 times over the years, but Frank managed to make him lose it for a 4th. We were misled, and instead of owning up to the mistake and trying to make it right (or, at the very least, apologize), we were spoken to like we were idiots. The sale was lost thanks to Frank’s utter lack of customer service skills. Went to Fields BMW in Winter Park, got a better deal, and were treated like human beings.

The most fun weve ever had buying a car. The staff was all honest, friendly, and helpful. And the X5 we bought was a great deal. The dealership, their stock, and their service are all top notch. Wed been getting our old X5 serviced there for the past two years so knew we could trust them--but they still managed to impress!

Mohammad was absolutely wonderful. He constantly asked if I wanted any beverages, food, really anything you can think of. He also took me for a test drive on my X2 that I was purchasing. He even let me try out sport drive, which was SOOO fun!! Thanks for everything!!

Just picked up some parts staff was friendly and helpful

This is by far one of the best dealerships I’ve ever been in. All of the staff were extremely kind. The negotiating & buying process was very painless. It was a 2 hour drive for me to get there, but it was very well worth the trip. We got a beautiful car for a great value, some goodies in the end were an excellent addition too.

Perfect car buying experience. Samantha and John were great as were the rest of the staff that assisted in my purchase.I drove 131 miles to look at a car and ended up buying it. The dealership is going to bring it back across the state and to my door. Thank you !

Robert Czaplicki is the absolute best service advisor anyone could ask for. He is kind and caring and establishes trust with his customers. Robert was very consistent and kept me up to date through out my cars service. Ive never had a service advisor be as thorough as him! The service was hassle free and quick. I thank Robert and BMW again!

Enjoyed visiting this BMW Center and meeting parts manager David K. The complimentary car wash provided was a very nice surprise. We are new to this area.

Luxury service and clean location

Mohammad Jaber was my sales representative & was most helpful on our Volvo XC60 purchase from start to finish. He arranged personal delivery approximately 2 hours away (because we were concerned coming to Ocala and coronavirus). We actually bought sight unseen & have no complaints. It was like new. Jerry

I just purchased my new 2018 BMW 230i at BMW of Ocala. Hands down the best experience I’ve ever had in purchasing a vehicle. My sales advisor Mohammad Jaber was superb!! He is an amazing guy!! His professionalism, honesty and kindness is the very best! If you are looking to buy a BMW, go to BMW of Ocala and ask for Mohammad. Trust me, you will be in the best hands and leave with an amazing vehicle! God Bless!!

The service was remarkable.

I’m buying from a dealership in Indianapolis and the car lived most it’s life in Florida!! So I emailed James at Ocala where the car was serviced and he gave me all the details I needed to feel comfortable buying the car. So communicative and thorough! If you live here BUY FROM THEM!! Thanks James you’re the BEST!!!

Customer service is the best Ive ever received. Ill never go anywhere else. I love my car! Brad is amazing!! The whole team is outstanding. Im so impressed! Dont have any doubts about going to BMW of Ocala.

From the moment we walked through the front door, we were welcomed and listened to. The entire buying experience exceeded our expectations. The unexpected extras given to us at delivery made us feel like family. Thank you Brad and the entire BMW of Ocala team. You have earned our loyalty.

Very clean nice and friendly. Service went very smooth.

Very nice lobby. Beautiful inside. COFFEE and SNACKS. Very impressed.Internet reps tho are not your sales people. I delt with a Internet rep over the phone and then a completely different person once I got there. Wasnt thrilled, but my rep was very nice.Girls at the front desk didnt even welcome me when I walked up to the desk, there were to busy on their phones instead of working, time and place ladies, time to work, not to facebook.This is my first time buying a car for myself and I did bring along someone who had more knowledge of cars.Once certain things were discussed about the car, the manager comes on out with my rep and she had such a demeanor on that it was no longer a pleasant experience.She spoke to my friend more, then discussing it with me as well.While she spoke with him, there was a moment he knew she lied, he stopped making eye contact with her.She then started to speak with me with such a rough demeanor, I knew she was no longer interested in trying to sell the car and reassure that the list she gave me will help me choose options that in my price range and wont find nothing with this mileage with this price, yet, it was on the list.And I just know that, my first time trying to buy a car on my own and she was just a Sheman about it.But, I understand you wanna make profit.I get it... but dont keep giving me excuses like, you just got this car in and theres only one Key fob to this vehicle, which is a push start. (yet you asked me how many people will be driving it), told me it cost 60 to get another one(thats the lie) and the guy comes only on Wednesdays to make copies(yet its Sunday and you got the vehicle in on Monday) and then the tire arent old... (they were stock and this was a 2015, theres dates on tires btw) and there was a dent with a scratch on the vehicle but that wasnt enough to discount the car, until Sheman came out to only discount the car to $400... where that would only cover the new set of tires, not including the fob, nor the huge damage on the right side of the car...Overall repairs that would have to be done is around $1600...(thats a guesstimate) for this used car.If you know this car has all of these issues, dont list the vehicle period until you can make the car, the amount your asking for.Thankfully the overall experience was nice with my rep... but the main lady ruined for me and I will not be returning. Especially they way you shook my hand in the end, showed me how you are.No thank you.Trust me, Ill take another 10,000 miles with a new set of tires and a vehicle that has two keys and a non damaged car, somewhere else.

Great dealership. I have bought cars there off and on for the last 6 years. Never pushy. Always respectful. Service is the best. And it’s great to see the same people in sales and service year after year. And what’s not to like about a BMW?

We just bought a car from the folks at Ocala BMW and had a great experience. We initially saw the car online and I inquired about the availability through the web. Within minutes, we got a call back from Alysia! She was great and more than happy to answer questions and take videos of the car for us. We are in Oregon and couldnt see the car in person! Once we decided to move forward with the purchase, we dealt with the fabulous Kiah! She was there for us every step of the way, even when our time zone differences meant communication with us after business hours! She was very helpful, honest about the car and its condition. She even sent us a surprise gift bag in the car with sweet gifts for each member of our family! They detailed the car before the shipper picked it up and even topped off the fuel tank! The car arrived and was exactly what we were expecting - no surprises. Its tough buying something sight-unseen but Kiah and Alysia were so gracious and diligent that it made the whole experience easy and transparent. Thanks again and if I am ever in Florida, I will be sure to stop by and say hi!!

Fantastic did a great job on our car friendly people.

Every dealership wants your business, but everyone I interacted with at BMW of Ocala seemed to desire to earn my business. Professional, friendly, and courteous.

One of the best dealerships I’ve ever been to! These folks understand that they are a prestigious brand. I’ve been treated extremely well here & would strongly recommend! Mohammed was a great guy to deal with. I never felt pressured to buy! I’d recommend that your company holds on tight to him.

I’ve been to this dealership twice. The first vehicle I looked at had been wrecked and somehow they had no idea about it. Second time around they wanted to offer me $4,000 UNDER KBB trade in value. Absolutely ZERO effort to earn my business. 10/10 do NOT recommend.

Matt is a wonderful salesperson. Listens. No pressure. Even nice easy jazz playing quietly in the background.

The customer service at this dealership is unmatched. My tire exploded on I-75 just north of Ocala and Brent in the service department stayed after closing to help me get a new tire and on my way to south Florida. They were the kindest and most helping people, even after staying open past closing for me to bring my car in . Thank you to Brent and the mechanics who helped, you guys are the best and it should not go unrecognized!

Great service

Exceptional customer service. Mohammed was excellent. Definitely will be back!

Traded in my BMW M4 for a BMW M6 Gran Coupe. This is the 6th BMW Ive owned and I never in my life has a sale and trade in go this smooth. Alot of people told me it was because I was buying a higher end BMW they treated me like they did. I dont believe that at all 3 or 4 salesmen came up to me and asked me about my modded M4 I was trading in and what I was going with. Great people go see the fine people of BMW Ocala!

Love this place! Service personnel is super nice, specially C Mr Galloza.

I highly recommend service at BMW of Ocala. Celedenio Galloza is a professional and was above and beyond for BMW. The courtesy and attentiveness of all the staff was the upmost appreciated they make you feel like a name not a number. I look forward to a long relationship with BMW. ⭐⭐⭐⭐⭐

I needed to change my review to a much positive review. I want to share what an amazing staff that is there. They greet you, serve you (and I do mean serve you, food and all), small talk, etc. The entire service staff is awesome. My service advisor, Robert, is second to none. He keeps me in the loop with every detail pertaining to my vehicle. He also informs me of his off days and refers responsibilities with communication. I definitely appreciate that. Thank you BMW of Ocala.

Terrible experience!! First I would like to thank my sales person Brad Waller. He did a great job staying available and on top of the sale, he really showed he wanted to earn my business. Unfortunately I had to deal with manager Dan Letourneau. He was everything you can think of when you hear used car sales manager. He said whatever he thought you wanted to hear. Changed prices whenever it suited him and couldn’t hold to any of his words. I’ve been in professional sales for over 10 yrs and I’ve never met a company that had a manager that wouldn’t call back his customers or potential buyers when he said he would. Save yourself tons of time and stress; go to Reeves in Tampa way better staff!I purchased the same exact car with less miles and 12% less $$ then what this overpriced dealership wanted and the other dealership would actually call me back. I rarely leave reviews due to the unprofessional behavior from Dan Letourneau I felt a review was needed. I hope this helps others looking for an honest review.

All staff professionally dressed, friendly and welcoming. Our sales representative was very knowledgeable and professional. He answered all our questions and concerns. There was a fun, party atmosphere upon buying. The “genius “ came to our house and taught us to use all the special devices included with the car. In general it was an excellent experience.

I just purchased my fourth vehicle from these guys! I have had the pleasure of being on the receiving end of excellent service for more than 10 years from this dealership. I am always impressed with warm, personal service that I receive from this whole team. There is never pressure when buying ..always a fair value on the trade-in ....no smoke and mirrors here. Even signing the paperwork is a quick, refreshing and technologically advanced process. And New cars today can be scary with all the technological gadgets on them. Scotty, one of their BMW tech - geek geniuses went over all of the new electronic features and equipment with me one on one.Longevity is key in my book.. seeing the same faces year after year is a huge plus. But what really keeps me coming back and buying my vehicles from this store is the service. Both in sales, but especially in the service department. They always take care of any repairs really fast and provide a loaner if needed. All staff treat me with professional respect, honesty and courtesy. Definitely a top shelf dealer!

Couldnt ask for a better cars or service. The personal attention given to me is unequaled. Special recognition and thanks to James Kaywell and James Jupiter. There caring and concern for my needs is incomparable to any other car dealership I have shopped at. Purchased 2 cars from them within one month for both me and the wife. An X3 and a Z4. Best cars I ever owned. Big thumbs up for BMW of Ocala. 👍👍

Absolutely the best service. My first experience with BMW of Ocala and look forward to visiting again as needed. From receptionist, service manager,inspection video and parts I was kept updated. I would recommend this establishment to anyone with a BMW. Special thanks to Brent as he made me feel like Im family.