My car was sold to me by Carlos, he is a great guy and made purchasing my first car very smooth and easy. A couple months later I was having issues and he responded to me on his day off in the most helpful way he could despite having no control over the situation. I would 10/10 recommend buying your first & next car from him.

I have the best car buying experience of my life. Chris Hudson and I exchanged emails spoke on the phone once to verbally finalize my offer. I got to the dealership was meant by Chris who was incredibly friendly. Went through my paperwork signed my new lease. And was in and out of the dealership within 45 minutes. Chris and sure that my entire transaction was seamless. I would highly recommend Volkswagen of Ocala to any of my friends.It was nice to interact with a dealer and the salesperson who was not pushy or promised me anything he couldnt deliver.

I have purchased a few vehicles before and it always feels like its you vs the sales person. Yesterday I purchased a vehicle with Rachael Mack and I couldnt of been more pleased! For the first time I felt like a sales person was truly on my side, helping me get the best deal. Great experience at VW Ocala, truly recommend this dealer and Rachael specifically!

I bought my Passat from Volkswagen this month and I love it! I take it everywhere. It is my daily driver. They are always quick too, when I ask them questions.They also have all sorts of models to choose choose from. Rachael was my sales woman and she knows everything about these cars. I thought I needed a SUV but she made me realize that it was not practical for my daily commute. They are great and I recommend anybody to go see her!

Friendly staff. Easy to deal with and our salesperson was friendly and honest. Would definitely return and ask for Savannah

Went there and had a very easy experience. The computers were going through and update so the process too a lot longer than what was expected but the whole time Tyler Lein checked on me and my wife. Kept us updated the whole time. The people skills were there and was all around an amazing experience. Thank you for making buying a car an easy experience!

First class treatment all the way through the purchasing process. Rachael was attentive, informative, and super friendly. Very nice laid back - low pressure environment with great inventory and incentives. Ask to speak to Rachael and you will understand just what I mean.

From the 1st phone call my husband made to Chris Hudson, he stood out above the rest. I usually view car shopping below going to the dentist which is last on my list but honestly walking into VW of Ocala was a great experience. The staff, office appearance and the camaraderie amongst the sales staff was nice to see. We will return again and again for Chris Hudson and Sam to assist us with all our car purchases. Thank you Chris and Sam for going above and beyond to meet our expectations. See you two again, soon

I took my 2019 Dodge Charger to have my oil change. I called a week in advance to schedule with Heather in Service. I ask if she would have the recommended oil and filter for the car she told me yes. When I went there I ask her again if she had the stuff she said yes. They did the oil change and when it was done she told me the technition didnt use the correct stuff and she would have to order it in. That tells me she never order it from the beginning. Then I was told after, I would have to pay for the upgraded recommended product that is supposed to go in my car. These were supposed to be free oil changes since I bought the car there(VW OF OCALA). Very disappointed in the Service dept.

Awesome experience. Thanks to service manager Michael Allan. He goes beyond to make sure you are completely satisfied

Sam Strom and the general manager Mike did a great job helping us out with our new purchase of a 2018 Atlas. They went above and beyond to help make the experience as easy as possible and we got a great deal in return.We had a small issue with the vehicle that we had purchased and when we brought it back they did more than expected. They went above and beyond to rectify the issue and make things right. This is the third vehicle we bought from Volkswagen and I personally think these two gentlemen have been the best managers by far.If you need a great salesman as well, ask for Irish.

We had almost given up buying a new - used car. We had visited and contacted many other dealerships and the lack of customer service at the OTHER dealers was appalling. The low inventory at the other dealerships made the salesperson treat us like they didnt care about us, nor did they care if we bought the vehicle or not if we didnt buy it at their over inflated price the next person would. Then by chance I ran across a used car at Volkswagen of Ocala. I contacted them by email and immediately I received a call from Rachael. We lived almost two hours away and I couldnt make it to the dealer until the following evening. Rachel followed up with me, answered my questions and she even took initiative to take a detailed video inside and outside of the vehicle and sent it to me by text. Rachel knew I was worried about making the drive and then finding out the pictures on the website were hiding something that would be a deal killer. In the video she highlighted all the options and accessories. When I talked price Rachael went to bat for us! The vehicle was exactly what I was looking for and at a fair price. I told Rachael I would be in the following day, and she texted me that she would have the vehicle up front and ready for us to look at. We showed up and Rachael took the time to show us the vehicle and to test drive it. From there it was simple to complete the sale. I would highly recommend you contacting Rachael if you are looking for a vehicle!!! Five Stars from us! Thanks Rachael and Volkswagen of Ocala!

Great experience buying a car here. I first spoke to Michelle in the internet she was great and responsive to all my questions and concerns. Chris Hudson my sales person made a video of the car and I felt comfortable coming in. Everyone was nice when I arrived from the genius, to the manager Mike to TJ in finance. Overall great!

Chris Hudson was my salesman and did such an amazing job! No pressure and a laid back personality, made things more comfortable. He had no problem helping me put things into my new car from the old. And even set up my baby car camera for me so I didn’t have to hassle with it!

I cannot begin to express how amazing this dealership treated me!!!! If I could have given them more than 5 stars I would have!!!! Customer for life!!!!

Chris and the whole team at VW of Ocala made the car buying experience very streamlined and enjoyable. I wouldn’t hesitate to return to this dealer and Chris in particular. Great job!!!

Go see Alvin Wheeler or Tyler lein. They made my experience as smooth a possible. No pressure buying. I Will purchase again from this dealership in the future.

My mother purchased a Passat from here. She loves the car! It’s had a few things that needed replaced but every time that’s happened you guys have helped her out immensely. Her salesman was William! She told me about how awesome he is and made it a quick easy process to buy her vehicle.

Chris and his finance manager was AWESOME. They met and exceeded all expectations. They did everything we asked of and got us rolling.

Great sales and service. Carlos is a real jewel in the crown of this dealership. Tyler is great as well.

Worked with Chris. Great experience. Honest, upfront and no Bull#$?!. Couldn’t have asked for more. He laid everything out and made the whole process quick and painless. I am happy and I am impressed by the customer service. Thank you!

My daughter had bought a new Volkswagen from Volkswagen of Ocala and she was having an issue she called her sales guy and he I was able to help her out with the issue she was having was nothing bad the radio wasnt playing for some reason so two blondes being in the car trying to figure out why the radio wasnt working was kind of funny we called Volkswagen of Ocala and the man told my daughter what to do so she did it and whenever the car started back up the radio was on leave it to two blondes to mess up the radio but leave it to an awesome salesman at Volkswagen of Ocala sorry I do not remember what my daughter said his name was but if youre looking for an awesome place to buy a vehicle Id suggest Volkswagen of Ocala they know their stuff thanks for the help God bless all and stay safe

Very good experience! Victor was very accommodating and easy to work with. No pressure like at other dealerships. He took the time to go over everything very thoroughly and made sure our experience was top notch. Highly recommend.

Very helpful staff they aim to please sorry I was not able to buy a car there

I bought my car from here and I love it! There were a couple of things that needed attention but they came through for me. They did the right thing and I greatly appreciate that. would definitely buy another car from them.

I absolutely love the VW service center. Danny is always so helpful. The show room is very comfortable and inviting, and the sales staff is friendly and not pushy. Definitely recommend.

Loved our salesman carlos Hernandez he treated us like family definitely recommend vw of ocala

Victor was amazing. He made this car buying experience very easy. He listened to our needs and wants and didn’t pressure us. The entire experience at the dealership was great. He found us a great vehicle for our daughter. We are very thankful. Thank you VW of Ocala.

Carlos Hernandez is the Best Salesperson on the Planet. Everyone pleasant, bathrooms clean. Top Notch car dealership.

I purchased my vehicle Aug 2021. The car purchasing process is in a unique state. VW of Ocala worked to earn my business. Rachel remained in constant contact without being overbearing. It’s a fine line between assisting and pushy and Rachel navigated it well. VW of Ocala worked to get me the best pricing they could on the vehicle. There just is not a lot of incentives in the world we live in right now. Ones credit score really is a much larger roll in achieving savings. The finance manager worked to get me the best rate for my credit score and I am very pleased at my rate. If you’re considering a VW this dealership will work within their parameters to earn your business. That all being said, Rachel spent a good deal of time after the sale with me assisting with the features of the car. The Digital Dash is very robust. There are many tweaks and menus one must learn to navigate. Rachel took the time to ensure I was comfortable with the menus and settings. Her time was appreciated.

Just made my first big purchase with VW of Ocala when I bought a 2021 Atlas Cross Sport. Chris H in sales and Joe in finance were so helpful in the process and I couldn’t have gotten my dream car without them! Thanks guys!

Had the Pleasure working with Savanna I must say top notch in an out no BS The car buying process is 10Xs Faster now

Great place to buy a car very friendly love our new car ron and tiff

Victor (sales) and Joe (finance) were amazing. I went in dreading having to buy a car and they were so nice, honest, and know what they are talking about. Victor took the time to get to know us and was not pushy at all. They have earned our future business!!

I was helped by Carlos Hernandez. He did an amazing job via phones and emails. His communication skills go beyond any other sales representative Ive dealt with. I was able to walk out with the vehicle I wanted. I strongly recommend this gentleman to anyone who is interested in buying a used or new vehicle. He cares about your well-being and your needs as opposed to making the sale. I will be returning to the dealer in the future for a bigger vehicle with him.

Alvin Wheeler is that man to see! No question about it. By far the best no nonsense sales person. Will see him again and again for my future car needs! Great job

ABSOLUTELY AMAZING SERVICE!Carlos Hernandez made the process so easy. He had the best energy, and is honest . My kids said dont forget to leave a review for carlos he was sooo nice! We highly recommend carlos! 🙌

They are so friendly here. Super customer service. Highly recommend.

Horrible service if you bring in a use car the one older guy at the door brought in my 2006 Jetta TDI to get wheel locks off as they won’t sell themBmw across the lot treats you way better when I bring my 135i in and always a good time chit chatting about car stuff

Mike “Irish” is the best salesman around and he helped me find the perfect car at the perfect price. Their prices are amazing. I was afraid of a dealership but they made it the easiest experience in the world. I would 100% recommend them to anyone, regardless of price point. I couldn’t be happier with the experience or the car. (Also their coffee machine is fabulous.)

Victor is an extraordinary salesman. Straight up frank, honest and knowlegeable. Also a really fun gentleman to work with. Made me comfortable from the initial call to closing.

I called in to have some issues with my car dealt with. While on the phone I decided to talk with someone in sales about possibly trading my car or selling it to them so I can get into something with less issues. I was transferred to Victor who at first seemed reasonable. That is until he stopped our conversation to tell me to “do him a favor” and consult my husband about trading my vehicle and about the price difference a larger vehicle would bring. It absolutely disgusted me that Victor assumed and implied that I am not capable of making vehicle or financial decisions for myself, and to assume that my husband’s finances have anything to do with my own. I hope he doesn’t degrade the women in his life the way he just tried to degrade me. Women are, in fact, capable of doing things themselves, Victor.

Spencer Steele is amazing. This was the best car shopping experience I have ever had. There was never a dull moment and this gentleman made everything fun and exciting. Need more of this back into sales.

Victor Haddad was great! He was extremely professional and knowledgeable on the cars and the loans. He made this a very enjoyable and fun experience. Thank you! :)

Recently visited Volkswagen of Ocala for the best car buying experience I’ve had. Victor first answered many emails that ranged from vehicle specs to pricing. He promptly responded to every question I emailed. After Victor helped me find the car that best fit what we wanted he then patiently worked through my trade in details and coordinate a timeframe that worked for us.Victor was courteous, patient, and knowledgeable. I never felt pressured throughout the entire process.Thanks Victor and Volkswagen of Ocala for the great experience!

Victor Haddad has made our buying experience unforgettable. He fought hard to get us the deal we were hoping for on our dream vehicle. Great experience from beginning to end. The entire sales staff, management included, worked with tremendous efforts to accommodate our needs and to ensure a positive buying experience.

I definitely recommend shopping at Volkswagon of Ocala.The staff were ALL so great and helpful!! Rachel guided us in the direction we were looking and got us in. Tj was also a great help to us. We love our new Tiguan and are proud to be new owners of a volkswagon suv.

We recently came to VW of Ocala and had the best service from Chris HidsonWe are glad we bought a new vehicle from them. Great experience

I had the pleasure of working with salesman Alvin with my recent car deal. He made this a seamless process. Everyone took the time to ensure I was aware of the process from beginning to end. I also appreciated the transparency and him being straightforward. TJ in finance was awesome as well and got me in and out. I love my new Passat!!!

Victor was our salesman and he was awesome! He was very patient/accomodating and answered all our questions. He made the whole experience of buying a car a lot more pleasant.

Victor, was amazing. Outstanding customer service, work until deal was done. God bless him and his family!

Chris Hudson was amazing to work with! He is very knowledgeable and very patient. VW of Ocala has the best employees! He was very helpful getting me into a vehicle that my family and I are happy with! He was very patient and kind with my 7 year old son, who was bored to death. Thank you Volkswagen of Ocala!!!!

I recently purchased my car from this dealership and Chris Hudson did an outstanding job as my sales associate. He really went above and beyond. He followed through with all his promises.

What a wonderful experience buying our Buick. Samantha was so nice. Everything ran smoothly and all the people involved were fantastic. If you want a no hassle experience buying a vehicle, than there is no other place you should shop but Volkswagen!!!!

I went in for a simple oil change on my vehicle before a family road trip, the technician stripped the threads on the oil pan. The service advisor tried to assist me but the service manager refused to get me an equivalent loaner even after the advisor explained the situation. I was told I could take what the offered or nothing. Absolutely horrible treatment of a customer especially being the dealership caused the issue during the initial service. My new only option is to go rent a vehicle of equal size or cancel the trip. I would not recommend anyone to go there for a service.

Carlos was a phenomenal help in purchasing our vehicle. This was a very calm and no pressure environment. One of the best dealerships and sales staff I have purchased from. I would recommend them to everyone!

I bought my Civic SI from VW of Ocala and it was a great experience. I was helped by Victor and he couldnt have been better. He walked through the whole process and everything he could to help me understand my car and what Im getting. Joe helped me with my financing and got me a better deal than what I came in with. Now I have service warranties that will last me for many years to come.

Go see Luciano. Hell will take great care of you and treat you right! Thank you Luciano!Hey yall, Luciano doesnt work there anymore but, I went back and bought a Ram truck from Savanna. Not only is she a hot little cutie but, she is great at her job. I actually went to see another truck, that I really didnt like, and she ended up showing me what I couldnt live without! Very nice, very knowledgeable and great at figuring out what youre looking for, even if you dont know. I will be back. Dont deprive yourself of an awesome experience, go see Savanna, even if youre not looking for a Volkswagen!

Victor was victorious! Was in and out at a reasonable time. Very friendly. Very happy with my purchase.

We had a great experience today at Volkswagen of Ocala. Our salesman, Victor Haddad was top notch in his knowledge of the vehicle and the process of buying the car. The entire buying experience was quick, informative and hassle free.

Wonderful people but repairs and maintenance is very pricey

Victor was great in explaining everything. He has a friendly personality and was helpful in telling me about what I should look for on my vehicle.Excellent and professional service.

Amazing experience with Chris Hudson!! Highly recommend this place !!

Victor at Volkswagen of Ocala has come through for me 😊 he was very professional. Victor made this a fast and painless process, he goes the extra mile to get things done for you... Ask for victor.. he was very informative on the financing process....Thank you Victor ✔️

Chris was great! Couldnt be happier with my GLI.He was very accommodating and friendly!

Victor Haddad is a great salesman. Very knowledgeable about the product. Took the time to show me the car. If you are looking for a new or used car make sure to ask for Victor

This dealership sure has gone down hill quickly. They were great when we purchased a new vehicle several months ago, not so much when getting service. Hope they are just having a bad day.

The dealership is fantastic and I highly recommend Chris Hudson. He was very professional and went above and beyond to make the deal happen. The dealership is very organized and very efficient. Did most of the deal via phone and the signing was done in less than 30 mins. If you are looking for a VW, it is worth the drive from within 2 hours to work with them. The selection of vehicles are great. An absolutely great dealership to work with.

Wow! I drove 2 hours to come here and I wouldve driven 4 of I knew the experience I was about to get. Victor and his team gave me a no-pressure car buying experience. If my job didnt have me moving so much, Id buy from him or his team for all my future cars. I highly recommend VW of Ocala.

It was a great experience. Victor helped us decide between multiple cars. He was very knowledgeable about the whole experience and made it very enjoyable. Ocala VW is one of the best dealers Ive ever dealt with! Sales, parts, service. All top notch

We came in this evening after a horrible experience yesterday. And victor and Sam bent over backwards to help us. We left with my daughter buying her very first car. It was an amazing experience and I will surely be back for MY next car.

Could not have asked for a better experience. Victor was awesome from start to finish. I went in to do some research and test drive some contenders, but didn’t expect to buy yet. Somehow he found the perfect deal for us without ever being pushy. We’ll be back and I recommend you check it out too!

Great car buying experience. Victor made it all a smooth and easy transaction.

Victor Haddad was a exceptional salesman, straight to the point to get a deal done. Highly recommend!

After much research, we purchased a 2020 VW Tiguan from VW of Ocala. We could not ask for a better car buying experience! Were talking 5-star service plus! Alvin, our salesman, was professional, courteous and helpful to the utmost. Between him and Victor, all questions were answered and the move from our trade to the new auto was quick and smooth. We actually completed most of the buying process by phone and we were delighted to find everything was accurate so paperwork went quickly thanks to General Sales Manager Mike de Jesus. A big thanks to Brett for putting the numbers together to make the deal happen. I cringe when we are ready to purchase a new car, but this experience at this dealership was second to none. Fair pricing, the friendliest staff ever throughout this organization, and true and honest salesmanship puts this dealership above all others. Oh, and we love our new VW ride...sweet!!

Victor was just wonderful. He was nice informative. He helped me understand everything about the Atlas. And connected my phone to vehicle.

Love this place, great staff

Victor is fabulous sales person very knowledgeable about his cars. Also Carlos the finance manager worked out one hell of a deal, if your looking for some great guys and wonderful deal ask for Victory he will hook you up and Carlos will take care of make sure you get the deal of you life. Thank you Victor and Carlos it was my pleasure of doing business with you.

Luciano Galindez was a very helpful, friendly, and knowledgeable salesman. He didn’t waste time with any gimmicks and was honest and to the point. His positive attitude and responsiveness are working in his favor! Managers Brett and Carlos listened to our purchasing requests and were willing to work a deal that was acceptable and fair. Dealership is clean and comfortable, which made the car buying process pleasant. Would visit/purchase from them again ;).

First time VW owner here and I am in love! Samuel and Irish made the process so quick and easy!

Victor was a great salesman, matched energy very well. Was able to get out of my 2017 lease and got a new (11 miles) 2020 with no money down and same monthly payment. Exactly what I hoped for and he helped make it happen, all the while my 2017 was being serviced! Best car-buying experience I ever had.

Victor has been honest with me and helped me find a good deal in the tiguan

Victor was amazing and very helpful when selling me my car. 10/10 recommend!

Awesome dealership and wonderful salesman. Victor was very informative and made our purchase a pleasant experience. I highly recommend him. Nice job Victor

Super rip off dealership. Had an oil change coupon from them on line but they said it wasnt for my vehicle, even though the coupon did not specify a vehicle.Charged me a hundred dollars to tell me the problem I needed fixed was going to cost four hundred to fix.Never again. Ill drive back to my mechanic in CT.

Great experience with VolksWagon of Ocala. Victor Haddad made buying a vehicle a pleasure. He is very professional and I highly recommend him to anyone looking to buy there next vehicle. Thanks Victor

This was the best experience we have ever had in purchasing a new auto. Thanks to Victor who kept us informed step by step. He also found the perfect auto. Special thanks to the whole VW Team. We will refer all our family and friends to Victor and ty be Ocala Team.

This was our best car buying experience yet! Every step of the process was painless and actually enjoyable.

Victor was very professional, kind and courteous. Made the process of buying my car very easy. I would recommend him to anybody looking to buy a car.

So pleased to have met Victor. He helped us reach our goal so we were able to get a bigger car and stay on budget. Professional attention yet friendly and fast! Many thanks to Alvin as well!

Victor was awesome! Drove several hours to purchase a used car from him. Communication was great over the phone and through text. No hidden surprises and everything was straight forward. He was patient with me when it came down to closing the deal. Highly recommend buying a car from Victor!

Amazing experience! The staff was so helpful and really made the car buying experience better especially Victor!

Victor did a great job showed us the right car . understood our needs .victor is a great guy!!!!!!

Great place for a VW 😂

A little less than two weeks ago I lost my 38 year old husband to covid. In what has already been a terrible time I am shocked and appalled that this business lets people use their social media accounts to “spy” on others. The other evening I got a follow request from Volkswagen of Ocala on my Instagram. I felt it was odd and blocked the request, as I neither own a Volkswagen nor live in Ocala or anywhere close.It was an employee using it to see I’m not sure what on my social media page. I emailed the general manager with no response. This is appalling and I am shocked that a business such as this allows this to go on. You would think that in times such as these there would be a tighter hold on employees and some accountability for actions such as this.I am already grieving at a terrible loss. How is this okay?

I had the pleasure of purchasing a 2021 Volkswagen Tiguan SE R with Alex Maldonado and TJ(our finance guy). They were both really kind, easy going, and made this car buying experience as painless and non-pressured as possible. I will return here for my next car purchase if there is one; my new Tiguan rocks!

5 Stars All The Way!!! Talk about a Team. Every department at Volkswagen had their job down packed. If youre buying a car then you know how complicated it can get sometimes, Volkswagen made every issue I encountered was handled accordingly, there communication was everything!!! I had no worries about anything each time I left the dealership and I am so glad I trusted them to work on my car! Thank you so much Volkswagen of Ocala, You Ladies and Gentlemen Rock!

Chris Hudson is great. Best deal for VW. If you live in Gainesville skip Gainesville Volkswagen and go to Ocala Volkswagen. Much nicer people. They are polite and explain in detail the best brand in the world Volkswagen.

False advertising. Would never buy from this dealership. Never the same price from online to dealing with the internet sales people. Buyers beware.

Victor Haddad is a great person to work with, a nice man and an experienced salesperson. My deal went well and the paperwork part was straightforward. All of the staff at Ocala VW are good communicators who want things to be smooth and who work hard and smile doing it. Dog friendly, so A+ on that. Many staff members stopped by to greet me and my wife and our dog even though our transaction was all set and closed. I am pleased with the car I purchased and Im pleased with the deal I got on my trade. Id go with this dealership again without hesitation. Victor Haddad is a solid salesperson and Ocala VW is a stand up place to buy your car.