user
Young Subaru
3920 Riverdale Rd, Ogden, UT 84405, United States
Appearance
Young Subaru
Comments
Mi
Review №1

We love Young Subaru in Riverdale. They always take great care of us!Parker Lambert is our go-to guy and is so wonderful to work with. He is knowledgeable and personable. A real asset to Young Subaru.Carson recently helped me with an oil change and it was a lovely experience! He was so friendly & attentive to all his customers. Amazing service.

Br
Review №2

Worked with Hiram Donley to get into a used car, and Id happily send anybody I know to him when they need a new ride. I didnt feel one second of pressure throughout the process. Hiram listened to me, answered all of my questions, made the process clear and easy to understand, and went above and beyond to make sure I was happy with everything. I had to wait a few days while the dealership prepared my car, but Hiram kept me informed of the timeline and what was happening on their end. He even answered a few questions I had after taking possession of the car. I cant possibly rave enough about the service I received. Will be back to Young because it seems that they actually care about people, a rarity among car dealers these days.

Ad
Review №3

Uriel did an awesome job at helping me find a car. He was very friendly and did a great job at helping me find something that fit the criteria I was looking for. He was very professional and took all of the steps that made me feel confident that I was making the best purchase. He was very knowledgeable and took his time when explaining things. Some of the best service I have had when looking for cars. Anyone looking for a new vehicle would be in great hands if they set up an appointment with Uriel.

Ka
Review №4

I had the best experience today at Young Subaru. River, our sales representative, made the experience exactly what it was! I called looking for a Jeep and within a few minutes he let me know he’d have it ready for me to drive today. He answered all of my questions and was knowledgeable about the vehicle itself. There were no concerns with extra fees being added or my wishes not respected. I would 10/10 recommend Young Subaru and River Peterson.

Jo
Review №5

I had an issue with my 2016 Outback that Subaru agreed to repair for free. There was a mix up with the dealership and I wound up paying for part of it. I wasn’t very happy about it. I got a call from my service advisor Drew Adamson and he refunded the charges and apologized for the mix up. I was grateful for that and my interaction with Drew was very pleasant. He really wants to keep the customer satisfied and have a working relationship with them. I will be back.

Sa
Review №6

I worked with Dakota. He helped me out in a really professional, helpful and enthusiastic manner. I was very apprehensive about making a purchase for many reasons and he did his best to not pressure me and to help me any way he could to get me the best deal possible and to feel more at ease with my purchase. This was truly unlike any other car buying experience I’ve had. It was extremely low stress and very easy! I highly recommend checking out Young Subaru if you’re interested in a Subaru or any of their used cars! Specifically hit up Dakota if you want the same exact experience as me! Can’t thank him and the dealer enough for getting me into my dream car!

wy
Review №7

Dakota is probably the best salesperson i have ever met. He made my experience here an absolute pleasure. I think he deserves a bonus.

Be
Review №8

I saw a listing for a truck and sent in a request for more information. Sydney from Young Subaru called me the next day as soon as they opened and said the truck was not yet available for a few days and that there were multiple people interested in it. I told her I was interested in it and she said she would call when it becomes available. She called me back a few days later when the truck came in, I went right over and looked at it.River Peterson helped me out and made sure all my questions and concerns were addressed and answered. Within an hour, he had me taken care of and the truck was mine. I would highly recommend Young Subaru, especially to military members, they are going to treat you right. When I am in the market for another vehicle, I will be going to Young Subaru in Ogden Utah.

Is
Review №9

Ryan helped me buy my new car (: He was so patient with me and my dad with our process of just looking at cars. He was able to help us end the day with a successful buy too! He was super patient, kind, and understanding. 10/10 would recommend.

Je
Review №10

Hiram at Young Subaru is the best. He is amazing and made my first car purchase really smooth. He goes above and beyond for his customers and tries to help as much as possible. Answered every question and kept me updated along the way since I purchased my car from another state. Great experience over all!

Ja
Review №11

Dakota was really helpful and got me one of my dream cars! super helpful and kind!

Br
Review №12

What a terrible place to work with. We traded in our truck over 30 days ago and according to the contract, were to be paid 21 days post signature. Have called and been promised to hear from someone “today” for a week now. It’s actually been 21 days since they’ve paid off the loan but still haven’t paid out.Completely shady and terrible to work with. I really enjoy driving passed the dealership and seeing them attempting to sell my truck that they still owe me for.

ma
Review №13

Smooth trade-in process with Dakota, Fantastic service. Thank you very much.

Mi
Review №14

I was recommended to this dealership through a web search and was somewhat nervous about trying a new dealership but it was an amazing experience. We went in first and worked with River Peterson and he was amazing. He earned my loyalty. We then went back a few months later due to a car wreck. The second time we worked with Steph Jefferson and she was slightly better. Which I never thought Id say as River was so good. We are very happy with our experiences and will be coming back for ALL future car purchases.

Ja
Review №15

Lisa and I had the best experience in purchasing a vehicle thanks to Stephanie Jefferson, Sales Advisor. Stephanie was professional, polite and met our needs in this purchase. We hope that the management at Young Subaru recognizes her hard work and dedication. The best Sales Advisor we have ever worked with. J & L

He
Review №16

Ryan was absolutely amazing! He was kind, patient, listened to what I wanted, and what I needed. He did not make me feel pressured or rushed. This was by far the best car buying experience I have ever had. I would highly recommend going to Subaru Ogden if youre in the market for a new or used car!

Ra
Review №17

Our experience at Young Subaru was great. Angelo was very nice and upfront with everything.

Gr
Review №18

Angelo was such a great help thankful he got me into my wrx

Bi
Review №19

Nothing but Great Experiences From Young Subaru. My family has continued to Come back here for our vehicle needs because of the Amazing Help Angelo Has continuously Given. If you buy from Young Subaru In Riverdale I HIGHLY recommend going To Angelo! He’s Knowledgeable, Kind, patient, motivated and will listen to you. Angelo made the process of Purchasing My Subaru XT a breeze!!

Ko
Review №20

I had such a great experience here with the sales rep Hiram. He took care of all my needs, showed me cars that fit my budget and had all the info I needed about the car I was looking at. He was so helpful and made sure before I left that I was all taken care of. If you go there ask for Hiram! He will take care of you!

Pa
Review №21

I have worked here for 3 years and plan on working here for many more. I love what I do and am thankful to be apart of the Young Family and to be here to further my career with such a wonderful company. I pride myself of my work and will do anything I can to help my customers. If anyone ever has any questions I am located in the service drive and am more then willing to help. #ThinkYoung

na
Review №22

Angelo helped me pick out a new Subaru. This guys is a 10/10 guy with none of the weird annoying salesmen quirks associated with buying a new car. Everything was pretty straightforward with no issues. If your coming into get a new car, ask for Angelo!

Ta
Review №23

We had an amazing experience buying our car here. River was very professional and knowledgeable. The service was fast and friendly. Totally recommend them.

Je
Review №24

Purchasing a car from Young Subaru of Ogden is fast, easy and stress-free. Ask for Garrett and you won’t be disappointed. I can’t thank him enough!

Ro
Review №25

We just purchased a slightly used Subaru Ascent from Young Subaru in Riverdale, UT just the other day. We worked with Ryan (Beard) Newbold for the purchase and really enjoyed the experience. He was friendly, knowledgeable, and was willing to work with us when it came to the trade in value of our vehicle and purchase price of the Ascent. I highly recommend working with Ryan if you decide to purchase from Young Subaru.

Co
Review №26

Had an amazing experience here at young Subaru, Ryan (beard) newbold was so helpful and worked out so many kinks. Worked with me was patient and understanding. I was having recent troubles with other dealerships and other car dealers until I came here. Over all great service and am extremely thankful for Ryan! Thank you for Subaru!!

Pa
Review №27

The staff here was welcoming and helped me find what I was looking for quickly and efficiently. Ryan (the beard) helped me and made the process stress free and fast! Will definitely come back when I need a new car!!

Ja
Review №28

I am very unhappy with how I was treated. Caleb and Hiram wasted my time and had no urgency when it came to helping me.Story time:My wife and I sat down with Hiram looking to purchase a specific vehicle. We negotiated a price but did not sign any paper because my wife and I still wanted to talk about it. Hiram told us to let him know once we made a decision. That same evening we texted Hiram telling him we wanted to purchase the car and wanted to start with documents ASAP. He said that he could have his coworker, Caleb, start on it the following day.I waited until morning to call Caleb and he said he would take care of it later. Another day goes by and I still hear nothing so I call Hiram and he said they were still getting to it. This process repeats for TWO WEEKS of going back and forth between Hiram and Caleb until finally Hiram messages me saying that the car was sold the day after I came in.I can only imagine that the car was sold for a higher price than what we had originally negotiated, which is frustrating, but understandable. The part that I do not understand is why it took them two weeks to tell me the car was sold the day after I came in. It wasted my time and I feel those actions were very unprofessional.

Ch
Review №29

Thank you so much to the very very kind Rachel, Garrett, Jeremy, and Ryan for making trading in my car super easy and getting me a better deal than I thought I was going to! I love my car! 10/10 would recommend!

Ed
Review №30

River Peterson was a great salesman. He made us feel comfortable and was a great help in finding the right truck for me and my family. I would tell anyone looking for a vehicle to go talk to him.

B
Review №31

Great customer service. I went in for an oil change and was helped immediately. They do not do appointments unfortunately, so you may have a wait if you do the express service they offer. They have water and coffee while you wait. They do offer a vending machine for snacks if you got the munchies. The front desk associate was very friendly and helpful. Overall it was a great experience, I will continue to get my vehicle serviced here.

Pa
Review №32

Dakota Harrop was great.Very patient with this old lady.He was very attentive to details and making sure everything was spot on.Glad I got to work with him.Excited about my new ride.

Al
Review №33

Stephanie was really great to work with. She came right out and helped us find the car we were looking for. She answered all of our questions and was really personable.

Mi
Review №34

I have received AMAZING service from Young Subaru for years. I cannot recommend them enough. They are honest, efficient, caring, hard working people! I have received a lot of service completed by one of their technicians, Joe. He has never failed to do more than a job well done! I feel safe on the road because of them!! No one does it better than Ogden Young Subaru :) don’t believe me? Try them out!! You won’t regret it!

Na
Review №35

Offered me 13,000 less for my trade than what another dealer has offered me.Even if there is more they can do after the initial offer I feel as a customer that they arent going to be fair. The staff was nice and polite however I feel that as a business they wont hesitate to take advantage of a customer.

Pa
Review №36

As usual, I left disappointed. Why do I always feel like Ive gotten the shaft when I leave this place?I didnt want a new rear window wiper blade so I expected to at least leave with the older one! But NOOO! If it had not been a rainy day, it would/might have taken days or even weeks to find out that I didnt have one! By then they would have claimed that they had replaced or left the old one on!I returned immediately and it was replaced. By then, I was in angry tears.I want a new company to deal with. This will definitely be the last Subaru I ever buy!

Bu
Review №37

The gentleman Parker Lambert, in service, that checked me in was friendly and awesome or this would be one star. I was given an appointment for 10:15 am. Which i set 7 days ahead. When I set the appointment I was told it would only be a couple hours or Id have rescheduled. I waited 3 hours. Went back to Young to just get my keys to my house but everyone was in a meeting or at lunch so I couldnt even get my keys. So I waited another 40 minutes for their meeting to conclude. After all my waiting theyd not even started on my car so I got my keys, my car and left. The best part was the new dent inside my drivers side door. Not impressed and I still need my recall fixed

Ma
Review №38

We had a great experience with Nate Searle. I don’t like car shopping because I don’t like dealing with salesmen. It was very low pressure and he worked his magic! We now have a new, used vehicle!Thanks Nate

Pa
Review №39

I would give ZERO stars if I could. I bought a 2020 Subaru Outback XT - under pressure from them. I wanted the 2021. Nothing but problems with the vehicle from week one, and they have done NOTHING to help. They sold the car, and thats all they wanted to do, sell the lemon. Ive called repeatedly and spoke to all of the people they have asked me to an NOTHING. Just - do you want to BUY another car? ARE YOU KIDDING ME??? STAY AWAY, THEY HAVE NOT BEEN HONEST WITH ME AND GIVEN ME THE RUN AROUND. THE ELECTRONICS ON THE CAR DONT WORK, AND NEVER HAVE. IT HAS A MIND OF ITS OWN, AND LOCKS ME OUT, BATTERY DEAD WEEK TWO FOR NO REASON, OTHER THAN THEY SOLD ME A LEMON. RUN, RUN, RUN AWAY FROM HERE!!!!

La
Review №40

Gage was extremely helpful, he helped me find a new car and he was super kind! I highly recommend him!

Ri
Review №41

Kudos for same-day service to replace a leaking radiator while on a family road trip... We overheated the day before up near Garden City, and feel lucky to have made it to a dealership. Our service rep (Parker) and his team did a thorough check and got us rolling along safely by the end of the day. Sure, it was a long day waiting, but we were so grateful for the clean fix... Would have been a very different story if the problems occurred in a more remote area. Thx team!!

Ba
Review №42

Inquired about a vehicle through the Costco Auto Program. The sales person told me that Costco does not allow dealers to send pricing over the phone or through text “to keep it exclusive.” I called the Costco Auto Program help line and they confirmed that is not true.I understand that the market is stacked against buyers right now, why make it worse by lying? So disappointed by this dealership.

Ke
Review №43

River went above and beyond to help us find a truck that fit exactly what we were looking for. Most painless and quick car buying experience. Thank you!

Za
Review №44

These guys are willing to work with you and they want to make sure that you get the car you want or need

Ja
Review №45

Caleb was excellent, he helped us get all set up with a new outback. He wasnt at all pushy and really helped us feel comfortable with our purchase. If you go into Young Suburu in Ogden definitely ask for Caleb!

Pa
Review №46

I had an excellent experiencepurchasing my Buick Encore. I was treated great and respectfully. I had a great salesman. Caleb was such a great guy,, I trusted his adviseI am very happy with my car. Thank you Young Subaru. Allquestions were answered. I feel like I was well informed.

Br
Review №47

That was the best service Ive ever had getting my car fixed. They have me a free rental car to drive while they worked on it. Super friendly and helpful staff.

ry
Review №48

Went to Young Subaru and met Todd, who was outstanding throughout the entire car shopping process-- even when we didnt find anything we liked the first day. However, just because we initially left empty-handed, doesnt mean Todd stopped looking! He called us as soon as he saw the perfect vehicle for us with everything we were looking for. I would highly recommend him, as he was welcoming, attentive, and communicative. Thanks Todd!!!

JA
Review №49

Drew and his team were phenomenal. My Crosstrek broke down on the interstate last night on my way from Washington to Colorado; I had it towed to Young Subaru. I showed up at 7 AM this morning, not looking too good, and askedIf they’d be able to look at my car today. Drew came out to the car immediately, took stock of some fairly extensive engine damage-which included one part they needed to have shipped up from Salt Lake- and they had the car fixed and us on the road by late afternoon. It was also obvious that they fit us into a busy day that they already had scheduled. And did it all very pleasantly. Again, great folks.

Ma
Review №50

After speaking to multiple Subaru dealers; we purchased a new Forester from Young Subaru in Ogden. They offered the best pricing and after arriving, we me with Lance McNamara and the whole process was straight-forward and exactly as discussed. We could not have been happier with the experience. Lance was very knowledgeable about both Subaru and the Forester model.We have purchased many new cars and the buying process can be stressful at many dealerships and with many sales people. Our experience was so stress-free that I would not hesitate to recommend Lance and Young Subaru to others and will be looking to them for our future business. Lance called this morning to follow up to make sure we had safe travel home and to answer any questions we might have. Loved the Young Subaru buying process and Lance is definitely outstanding and top tier. (AND - we love our new Forester).

Sa
Review №51

Big thanks to Aislyn for exceptional customer service and Jonah for taking care of me. Go see them!!! 123 deal!

Jo
Review №52

Worst experience with customer service period. After being passed around to different salesmen and told someone would take care of us we should up and no one was there or aware of any appointment with us and they sold the vehicle right out from under us. That is understandable given the market but after moving our schedules around and bumping up and appointment so that we didnt lose out, the least they could have done was let us know before we came to the appointment ment and someone tried to bait and switch is to another car. He manager came out and explained that all of this was essentially our fault and we should have bought the first time we came in,, again understandable but my biggest complaint was lack of communication. The first salesman we worked with was great then it went downhill from there. Ive lived in Riverdale for 20+ years and never had a worse experience. There are tons of dealerships around here, for your own sake, dont waste your time with this one.

Pe
Review №53

It was great i was brought home and picked up after my car was done. And they let me know how things were going. Very happy with my service.

Ha
Review №54

We were hoping for a good experience but it just wasnt. It really boils down to bad communication that had us so frustrated when we bought a used vehicle here. The service department, sales staff, and the customer service had a hard time being on the same page. Several times Id reach out to the sales rep but then just end up calling the dealership directly. The sales reps we worked with made two promises to us that they did not deliver on. This has soured us towards young dealerships.

Al
Review №55

I want to thank the outstanding people at Young Subaru for helping to make my vehicle purchase a fast, friendly, and positive experience. Lance McNamara is a phenomenal salesperson, and he took the time to ensure the deal was fully agreeable in all aspects. He earned my business and this review for Young Subaru.

Ma
Review №56

Matt at young Subaru hooked me up with a sweet deal on a used scion! Definitely recommend to all friends and family!

Br
Review №57

First off, my 2017 80,000 mile Subaru Crosstrek just broke down and needs an entire new engine, which all of these technicians said was very odd. But, Subaru wasn’t willing to help out much with the huge bill they gave me. Second, I was very disappointed with this dealership. It took them 2 weeks to get back to me about the car issues. My technician was nice; however, I ended up towing my car to another shop to get fixed because of pricing. I asked them to put all of the parts back in the trunk that they took apart. I’m just finding out that they didn’t include two crucial parts that my car needs to get fixed, and they had the nerve to ask me to drive an hour away to pick up the parts myself at the dealership even though they were the ones that forgot to include them. Now it will take even longer to get it fixed. I’m not impressed with their service to customers as well as their claim to have long lasting cars. They will no long have our service.

Jo
Review №58

Very disappointing experience. They want 1000 dollars NONE refundable to hold a car that they dont have in stock. The competition in SLC Mark Miller Subaru is only 500 down and fully refundable no questions asked. I was out of town and called to put the 1000 down over the phone. I was told that was ok by the salesman the day before. But when I called I was then told that a VIN was attached to the order and now the only way to hold it was to come in and do all the financing. I was out of town for 5 days so that wasnt possible. So I was told I would have to gamble and hope the car was still available after my trip. I informed Gage our salesman I would be home Tuesday and can come in and do the financing then. I recieved no phone call or any update on if it was still available. I called and the car was not avaliable any more. I guess this company is happy they sold the car anyways and that one sale is more important then having life long customers. I also called and spoke to the manager Johah and he could care less and basically said o well thats how it is. good luck good bye. Very poor customer service and communication. Im sure I will be purchasing many more cars in my life and NONE will be from a Young dealership.

Ro
Review №59

My husband and I have been very happy with our experience here. We found a good vehicle at a fair price and the sales man was very kind and helpful! Though all salesman need to try to upsell to make their living, we never felt overly pressured.

Ad
Review №60

When we came into the dealership, we had made it clear we just wanted a chance to look at some cars so when we came back in a month we had an idea of what we liked, he let us sit in several and test drive one. Here we are a month later and we have heard from Uri a few times just touching base making sure we knew he was still looking for our cars. Today we bought 2 new cars from him. He has made this process a dream! Thank you so much.

co
Review №61

Went here for an oil change, and wow, I felt like I walked into a used car dealership!-Service person did a walk around of car looking for upsell items-Was asked about rotating tires, a service that at other locations is included, and was billed for here-Service person popped the hood, observed some corrosion on the battery and offered to have it cleaned...for $37! You can buy a battery terminal cleaner for $2, or use a wire brush!-Was quoted for synthetic oil when Subaru generally recommends synthetic blend under 100,000 miles, when I commented he said their system just labels it all as synthetic.-An oil change was $73!!! Save yourself the headache, go to LHM on Riverdale, get a threefer including oil changes, tire rotations and car wash for $90, rather than spending $90 for ONE oil change and rotation here, and not even getting a car wash out of it.I felt lied to and cheated, and will never be returning to any Young dealerships or service locations, even if theyre basically next door.

De
Review №62

A big SHOUT OUT to Preston for all the help he gave us when we stopped in for an oil change. He was very helpful & knowledgeable and fun to work with. We will definitely go back to see him again.

St
Review №63

I was surprised how good Richie was. As soon as I arrived he popped off the hood and started working on my lower engine. He wasn’t afraid to work on the back and got my engine going better than before. I’ll be coming for Richie the next time my engine needs another lube job.

Mi
Review №64

The service manager Lisa is one of the most unprofessional people Ive ever met.She was more concerned with me addressing a personal matter of hers relating to my place of employment than addressing my legitimate concerns with the workmanship and attention to detail of Young Subarus service department.I got my car serviced at Mike Shaw Subaru in Denver on a road trip just to avoid Young. When Im home (Ogden) I take my car to Mark Miller in Sandy, they are fantastic just far away.If you love your Subaru as much as I do dont think Young.

Le
Review №65

I’ve worked with Caleb Kimball, when buying two separate vehicles. He is attentive, efficient and a great listener. With the most recent purchase, he had vehicles picked out that he thought I’d like and I bought the first one he showed me. Best of all, I drove away with my new car in under two hours. Totally hassle-free.

Au
Review №66

I went to this dealer for a routine service. Their customer service is phenomenal. I set up a service appointment and found the entire process smooth and quick. This location has wifi making it easy for you to work or entertain yourself while they work on your vehicle.

Ni
Review №67

Great deal on my trade in and very helpful from the start. Overall great experience

Do
Review №68

I loved my experience at Young Suburu. I bought a new outback with the help of Gary Fowler and it was awesome. This was my first car purchase and he made sure that I was well educated and comfortable with buying my first car. He was very thorough will every detail and I appreciate all his help! The rest of the staff at Young were all very kind and helpful as well. I would recommend anyone and everyone to purchase a car here!

Co
Review №69

Went in for what should have been recalled repair wasnt told about the recall was charged $200.00 for a transmission fluid change that didnt work. Then told it would cost $4,000.00 for a new transmission. Found out 2 years later 4 years after the recall found the recall and got another subaru dealer to fix it for free. Putting in a bad review for bad service Priceless!

Am
Review №70

Garrett was so helpful and patient. So excited to drive my first Subaru!

Es
Review №71

I dont think I could give this dealership enough credit! I have been dealing with a lot, due to being the one of the lucky ones that gets a lemon vehicle. 🙃 with saying that, Im beyond grateful I have gotten to work with some of the best people at this dealership! Caleb in sales, Christian & Parker in service, I couldnt have kept my cool without you guys! Caleb helped me get things figured out and get me into my new 2021 Ascent! Seriously. I will forever be loyal to Subaru and this Young Dealership. Thank you guys soooo much!

El
Review №72

GARY!!!! I highly recommend Gary! One of the best sale persons I ever dealt! Very polite,Patient, comfortable to be around with.

Sa
Review №73

LANCE, was my guy. Helped me pick out a great Crosstrek to buy! Always great service hear and they actually listen to what you want! Shout out to their FLOOR MANAGER Jonah as well!

Ev
Review №74

Came here for an oil change and had a very pleasant experience. All the staff members were professional and polite. One of the team members named Skyler did a great job on my car and offered amazing service.

Br
Review №75

I hope I never have to buy a car from anywhere again, because my experience with Young Subaru has been so wonderful! Karlee is my sales agent who makes me feel like a friend and every time something comes up she is able to quickly and effectively answer my questions! I love my Outback and I love my dealership!

Ma
Review №76

Joe did an alignment on my truck. Did it super fast and super straight.

Ma
Review №77

Angelo was super helpful honest and patient. Great friendly experience.

Ro
Review №78

Went here to buy my first Subaru and I was very impressed with Caleb Kimball’s customer service. He was great and showed all the great car features, he wasn’t pushing for me to buy the car. It was a great experience! I will recommend Caleb and Young Subaru to all my friends and family.

Re
Review №79

Our Sales person, Angelo, was fantastic!!! If you go, definitely ask for him. The whole experience beginning to end was great. Quick streamlined process, we weren’t there all day and Angelo didn’t pressure us at all.

Jo
Review №80

Came in with my son to get his first car. Cody spent time looking at used and new cars providing recommendations and advise throughout the process. Took some time to find the right car, but relatively quick and painless getting the financing arranged. High five!

Ch
Review №81

I went to Young group just looking at a vehicle, with no intention of buying. The sales and staff were so nice and convincing, I ended up buying a vehicle brand spanking new! They gave me a better deal than any other dealership in the entire state of Utah. I highly recommend that you go visit any Young dealership these guys are amazing and they go the extra mile for their customers!

di
Review №82

I’m not the type to usually write reviews on anything to be honest, but the effort that Karlee Thompson put in when working with me was extraordinary. I was very pleased with her work ethic and welcoming attitude towards me as a customer. I will definitely be returning in the future if I ever need to purchase anything, she will be the first I go to. The 5 stars review was unconditionally deserved.

St
Review №83

I made an appointment for service 9 days in advanced. I promptly arrived on-time for my service appointment. I had provided a detailed description to the service manager over the phone when I made the appointment but upon arrival, my assigned service manager had no record of what my scheduled service visit was about so I had to reexplain the problem with my vehicle. I was informed their master machinic would be taking care of my vehicle and I informed the service manager that I would be waiting in their customer lounge while my vehicle was being worked on. An hour and 20 minutes went by without any update from the service manager so I decided to walk around the outer perimeter of the service garage to see if my vehicle was being worked on. I discovered it parked behind the service garage. I returned to the service manager desk and asked about my vehicle and told the service manager I discovered my vehicle parked out back. My hope was my vehicle had been serviced and they just had not gotten around to tell me my vehicle was done. Unfortunately, that was not the case. I basically sat in their customer lounge for almost an hour and a half thinking my vehicle was being service when instead it was sitting behind their service garage the whole time. My service manager apologized and gave me the lame excuse that they were short handed today. Why couldnt they have told me that when I arrived promptly on time for my scheduled appointment or even better yet call me before I drove 45 minutes to their service center. I basically told the service manager that this was not acceptable and that I expected better from this service department. At that point, I requested that they return my vehicle to me as I wasnt going to continue to waste my valuable time. They promptly gave me back my keys and made no effort to rectify the situation.

Ma
Review №84

Good buying experience with Young Subaru. Worked with Lance and he was extremely patient! Lance was awesome and knew what he was talking about, unlike many other sales reps at other dealers I visited, and believe me I went EVERYWHERE. No cheesy sales BS just great customer relationship building.

Mi
Review №85

I went to Subaru for a recall and they provided me with a free video multipoint, I was surprised to find out that my car had been leaking oil from the last time I had it serviced at another shop but because of the free inspection I was able to get my Forester taken care of! Thank you Skyler for the very informational video of my car great job Young Subaru best experience I’ve ever had!

Li
Review №86

Stephen is such a breathing of fresh air! So happy and positive all the time. He was so helpful with my service!! Thank you Stephen keep up the amazing service.

Ja
Review №87

Went in and had a great experience with one of their employees named Skyler. All time great service with that employee. Definitely would go there again.

Sa
Review №88

We bought our Honda CR-V here and it was a wonderful experience. Uri gave us fantastic service and answered all of our questions with thorough explanation. Would highly recommend to someone looking for a car.

Ta
Review №89

Ryan Newbold is the man down there at Subaru. The dude knows his stuff and can explain his inventory inside and out. I was in a bind at work and he brought the paperwork to me and we locked down a car for my wife. When the time comes for another I will be back! Make sure and ask for him when you go in.

Je
Review №90

I was well taken care of during the buying process by Caleb Kimball! He made the whole experience quick and easy and relaxed!! I am so in love with my new 2021 Subaru Forester and know Young Subaru has me covered

BI
Review №91

Me and my wife had a problem about a year ago with being able to prove income. We had everything, we where told everything was okay and had the car for a month.Flash forward to today and I call with money down a trade and they ask if its for me or my wife. I asked why it mattered. The agent did not have a answer for me. I truly feel it is not okay to treat a customer or assume things with a potential life long customer.

Je
Review №92

I just want to say that Hiram made our car buying experience so wonderful! I have bought 2 cars with him now and we LOVE him! Thank you Young subaru and thank you Hiram!

Fr
Review №93

I came in wanting to trade my old Toyota for a newer car. I was helped by Hiram, who met me at the door and took care of me every step of the way. I felt like he was looking out for my best interests and wanted me to be satisfied with every aspect of my purchase.Ive since returned for some routine maintenance and Ive been equally pleased with their service department. I especially like the body-cam footage they provide so you can see them work on your car.

Em
Review №94

Went into Young Subaru last weekend on a whim and drove off with a new dream car! Kindred was fantastic to work with. He wasnt pushy at all and went out of his way to make sure I was comfortable with everything. I expect this Forester to last me a good long time, but when I need a replacement Ill definitely be back!

Ja
Review №95

Ive purchased two Subarus through Young Subaru. Matt Perez and Mike Pappadakis are fantastic to work with. Literally zero hassle, and very accomodating. I highly recommend working with either of them! Thanks, guys!

Br
Review №96

I spoke with Stephen on the phone & he made it super easy to schedule an appointment. He was super nice on the phone & helped me with all the questions I had. I really appreciated him.

Mi
Review №97

Don’t tell my wife but I’m in love with my mechanic. He was so nice and helpful and serviced me and my car in every way I deserved. I love Young Subaru for hiring people like Richie. I’m getting a divorce. #youngsubaru

Da
Review №98

THE best customer service of any car dealer ever! Young Subaru sets the bar for others to achieve to. Ryan was our service advisor. He went above and beyond to ensure we were taken care of!

Ma
Review №99

Worked with Jonah and Gary to get a new car and man!! They were awesome honestly. Very informative and super helpful when we asked any questions. Even got a cool Subaru jacket

Ca
Review №100

Great service by Skyler who did a 60k on my legacy. He got me in and out fast and my car has never driven better. Overall a great experience.

Information
100 Photos
100 Comments
4.5 Rating
  • Address:3920 Riverdale Rd, Ogden, UT 84405, United States
  • Site:http://youngsubaru.com/
  • Phone:+1 801-528-9342
Categories
  • Auto parts store
  • Subaru dealer
  • Auto repair shop
  • Car dealer
  • Car rental agency
Working hours
  • Monday:Closed
  • Tuesday:7AM–8PM
  • Wednesday:7AM–8PM
  • Thursday:7AM–8PM
  • Friday:7AM–8PM
  • Saturday:7AM–8PM
  • Sunday:7AM–8PM
Offerings
  • Car rental:Yes
  • Oil change:Yes
Similar organizations