We are so glad about our visit to Verizon the other day! We visited on Halloween, and drove 50 miles to get here (our closest Verizon was closed due to the holiday) — and it was really worth it. The customer service we got from Rod was amazing🙌 Rod was very thorough and detailed in going over the difference of each plan, and in telling us the features of each phone we were interested in. We appreciate so much Rod’s professionalism in informing us all we need to know, and we are so thankful for the generous time he spent in ensuring that every single thing we had in our old phones was moved to the new phones. The superb quality of customer service that Rod naturally delivered exceeded our expectations. He went the extra mile, and we want to say our sincerest thanks to Rod!

You guys! You have to go to this Verizon and ask for Dylan. I have never had such a awesome time buying a phone. He knew exactly how I wanted and I wanted to skip the drama buy the phone and be out of there with no delays. He was so awesome. To who ever is Dylan’s Boss.. this guy deserves a raise.

I worked with Roderick today. It was wonderful to have his patient help with all my questions. I definitely recommend his services.

If Washington is your sales guy, then literally run from the store. I have never had worse service in all my life. At one point I was looking at the two other associates and begging for help. Nothing was explained and when I asked him to I received blank stares. My son was with me for an upgrade on his phone, thankfully my son ended up doing Washington’s job and we walked out with a phone.

Gabe helped us as soon as possible and immediately went to work on finding us the best plan to switch over from Sprint. He broke down all info incredibly well and answered every question we had. Gabe was 100% interested on finding the most efficient and affordable plan for us. Never forced any options on us and worked very very quickly. I’ve always dreaded having to deal with switching plans, phone upgrades or just going to phone stores in general, but we were all more than satisfied with the outcome and amount of time our experience took!

The staff were super friendly and helpful. I got everything I needed in a quick fashion and I love my new phone. I definitely recommend this place!

Great services but one staff on Saturday that waited for 30 mins for temper glass replace. They should have more than one staff all time. 😎

Jay Dee provided excellent customer service and patience! Will be recommending his service to others! He spent most of his day getting my family set up with new phones and he took the time to inform us on all the features. Thank you!

I had such a fantastic experience with Nathan Hamel! I came in to your store after having a less than stellar experience at another CS store. Nathan couldn’t have been kinder or more professional. He didn’t try talking me into or out of anything. He listened, responded and helped me get just exactly what I wanted. Even though I live near other CS stores, you all earned me as a customer because of his excellent service!

Jay Dee went above and beyond to make sure we were taken care of. We really appreciated the help!

Had to get a new phone because my google pixel died. Worked with Kristopher Crandall who was an excellent sales representative.He listened to my needs and got me a phone that matched what I was looking for instead of trying to sell me the most expensive thing he could. He was kind and courteous and checked in on me afterwards to make sure everything was going great. Loved his personality and energy.He also worked very hard to make sure my old phone was able to transfer everything to my new phone and used several different ways to get everything. Even though my old phone was glitching and restarting constantly he was patient and made sure I was completely satisfied.

Nathan was very helpful with getting my husband and I set up on a shared plan. He is professional, patient, and provided great customer service. Highly recommend working with him!

Jay Dee provided us with Great Customer service and was patient with me deciding on which phone to upgrade too! He wasnt pushy nor pressuring for a sale.

I am very grateful for the help they gave. Kudos to Nathan.

Nathan helped us today and made the experience as good as it can be! He stayed after the store was technically closed to ensure our satisfaction.Nathan deserves a raise!

Best customer service!Starting back in June I had some fraud charges on my Verizon account. I originally went to the Verizon store in Riverdale and was told that that they had caught it and I would not be charged for anything. Well that was not the case. I then went to Verizon (Cellular Sales) in Ogden and spoke with Jay Dee to try to figure out how to get the charges taken off. This is where the next few months of back and forth with the fraud department and customer service center began. Jay Dee spoke with numerous people that continued to forward him to someone else to deal with the matter and was told several times that the issue had been resolved when it hadn’t. My phone was eventually shut off for non payment of the fraud charges and again he was back on the phone with customer service. After several hours of explaining the situation Jay Dee was able to finally get them to credit my account and stop the charges. He spent so much time making things right instead of simply sending me to someone else and I appreciate all his efforts. Because he was so helpful I decided to upgrade to a new phone and am very pleased with it. This is a true example of great customer service and I would happily refer everyone to Jay Dee in the future! Thank you Jay Dee!

Great staff very nice and helped me with my needs !

Gabe was awesome, saved me quite a bit of money. Also called to check on my satisfaction a couple weeks after I purchased my new phone.

I went to buy a line and these guys denied me buying a line worst customer service I wont go there never

I appreciate the professionalism and attention to my concerns that were exhibited by Jordan, his supervisor, and the other young man working when I visited this store. I came in with having a very negative experience from another location and these young men made sure that I had a complete positive experience from beginning to end. Jordan was amazing to work with, very personable and made my experience a perfect 10! My family will take all of our cellular needs to him and highly recommend this location.

Came in to get the liquid screen protector put on my new S21...even as a T-Mobile customer, I was treated great and the service was phenomenal.

JayDee was awesome to work with! He helped me in-store and was willing to jump on a call later that night off hours to get all of my info transferred to my new phone. Amazing customer service! And he recommended the new Motorola Edge for me which I LOVE. Ill be sending all of my Verizon referrals to JayDee 👍💯

What an AMAZING team especially Brian! My mom went in after being on hold with tech support and being shuffled from person to person on one of Verizons customer service lines. No one could explain to her how to switch over to her new phone. Finally in frustration she headed to the store. They were so kind, did not talked down to her, greeted her right away, and had the transfer done in just a few minutes. You have customers for life with our family. We are done doing things over the phone with tech support and will just go straight to this store! Well done!

My sales rep was very knowledgeable,patient and helpful

Nathan was super informative and patient with our questions.

The young man pretty much rushed me out. Didnt want to help me and didnt have the answers for the problems with my phone. He just wanted to get to the next person in line

The staff at Cellular Sales was excellent. They took the time to work with us and get the best plan for our situation. Jay, Brian and Nathan took great care of use and are great representative of a superb organization.

Friendly fast costumer service.

Scott helped my wife and I with some new iphones, and did an absolutely fantastic job. He was personable, attentive, and clearly cared about doing the best job he possibly could, and providing us with a good experience. He even called a few weeks afterward to make sure everything was going well for us. Its rare to receive this kind of service anymore, and a very nice surprise when it does happen. Thanks Scott!

My visit to this location heralded easily the best customer service I’ve ever experienced. Alex Christensen took any stereotypes about salespersons and completely demolished them, doing his best to provide the cheapest, easiest, and best deals and products he could. He let me in on decisions regarding the entire process, being extremely helpful and patient the entire time. Upon purchasing my new phone, Alex went that extra step to make absolutely certain my screen protector went on with no dust, no bubbles, and no damage. I wish there was a rating beyond five stars, because my experience here was marvelous. Absolutely recommend this location, and especially Alex.

Jordan helped me set up my new service. He was excellent and my experience was great. I switched over from Sprint, and the coverage is way better. I wish I would have switched a long time ago. No more dropped calls with Verizon. Go see Jordan!

Brian was such a great help to me! Just earnest concern and care, and helped me find the simplest fix for my problem. Never tried to sell me anything I didnt need, just helped me troubleshoot my problem, and I didnt get charged a dime. Great service. Bless these people!Couldnt figure out how to write a new review, but thank you to Braulio who helped me pinpoint the problem with my phone in a very friendly and helpful manner. He saved me money I couldnt afford to spend in a hard financial time.Lifesaver! Thank you Braulio!

Definitely one of the most amazing Verizon store I have ever been too, and thats all thanks tho Scott and Kristopher! who helped me with my phone today on a problem that they have never seen before, yes it took a while but then two guys never give up! so just again a big thanks to Kristopher and scoot. best two implies there

I actually havnt been to your store, it’s a lot closer to me than where I bought this iPhone SE on riverdale rd but do I need appointment to see the manager I was told to see from Verizon on the phone, I’m getting charged for 4 devices and is wrong, I have just one cell phone, live alone and do not have anyone or any other device trough Verizon, not sure how or why the riverdale store did this I guess but went there twice and they wouldn’t help me, not very good people I guess but hoped you could fix the problem for me I have receipt showing what the cost was but getting charged around 32 dollars more than receipt says and guy quoted me, please help me if you are open or can?

Kris Crandall was awesome! He was quick, professional, and provided excellent customer service overall. Thanks for all your help!

Nathan H. Gave excellent customer service, I had a issue with the store in riverdale but here in Ogden they were very helpful as

Aireal was SO AWESOME!!!

Alex was a very good salesman. He helped my mom through the whole process. My mom is very particular and he had good customer service and patience. I would recommend coming to this location. Excellent service!

Kristopher was awesome! I will only use this store for Verizon. They are very attentive and will work hard for you. Two thumbs up!!

Jay Dee was really nice and helped us out. He let us know about deals for us and let us know about all kinds of great stuff!

Scott and Clayton we’re both wonderful to work with. No pressure to buy anything. They listened to what we were asking for and gave us exactly that. Clayton even noticed an error on our account and not only for it fixed - but got us a credit as well.I would never go anywhere else. Thank you for not trying to up sell and simply helping us. It’s refreshing and appreciated!!

We tried to fix our phone problem online and thru a verizon chat. spent over 2 hours trying. went into the verizon store and nathan had us fixed within minutes. Thanks!! this was excellent service.

Super friendly and easy to work with. This store is by far hands down compared to the other Verizon and authorized Verizon stores! Thank you all for assisting us.

Its okay, good customer service.

This store is the best Verizon store ever. Been a customer for 20 years and have never gotten better service then Jay D Bowcutt has given us. Great product, great pricing, and the utmost best customer service ever.

Brian was awesome to work with. Would highly recommend him.

Alex, was quick to help me. Answered any of my questions professionally. He was able to help me switch over all my info quickly and efficiently. He was very professional in his work. Thank you for your help!

Great customer service. Simon Was awesome getting us set up with my daughters first phone! Great selection in stock, too. He helped us find the best phone for the best price for our needs. Also made sure we were getting the biggest bang for our buck!

Alana is great! She explained the features of the different phones and made it very easy to understand. The whole process was fast and simple.

Jay Dee took great care of me. I went to another location and they wouldnt even answer simple questions for me. I just bought a 1400$ phone and then they wouldnt answer simple questions for me. Good thing I went to cellular sales because they took care of me.

I was helped immediately and they answered every question. They were very courteous and good at communicating. I was there to buy a charging cable and didn’t know which one I needed. I was helped through the process and I left with the correct cable. Would recommend their services.

I came into the store with my iPhone not working and was ready to rip my hair out. I spoke with Roderick and he made sure my account to my phone was in great condition and fixed my phone. I am glad I didn’t have to go to tech stores and spend extra money to get my phones fixed. Thank you!

Friendly, competent, no Hassel service...beats the hell out of any other Verizon or Verizon retail I have been to over the years....!!!!

I have been using this store since it opened always great service. Brian took excellent care of me this time. I really appreciate it. Thanks guys!

Was very informative and focused to our problem.not resolved but not their problem and they still took the time to assist.

Kristopher was super helpful and explained all my phone features to me and made sure I clearly understood so I could do it myself l.

Kristopher Crandall did an excellent job helping me purchase and set up my tablet. He answered all my questions and was very patient

Brian was very helpful when I went to Verizon a week ago to get setup on a new line he made everything clear to me as we went along and showed me the best options.

Never went here.

BRIAN helped me out...took the time to make sure i understood how to use all my new gear....THANK U ...THANK VERIZON ... !!

Great service from Brian. One the kindest salesperson and made it quick and easy!

We had been to two other stores (one of them being a corporate store) and they couldnt figure out what was going on with our phone line. We finally came into this location and Mathew Munoz sat down and took the time to help us find the solution and get us taken care of. If we could give any more stars, we definitely would.

Great, clean store. I didnt have to wait at all and Brian helped me fix my problem quickly. I would highly recommend them. Very pleasant experience.

I had a problem with this store but received a call from the manager Jay Dee who totally helped with the problems. I was very impressed with him and the service he provided!

Phones but no batteries for Samsum phones. Not helpful.

Amazing customer service as always. She was so responsive and helpful. Thank you for another great year of customer service

Excellent service! Roderick helped me. Spent several hours with me to make sure my account was properly setup.

I was in need of an upgrade, I walked in and got greeted kindly by Nathan. This was his first day helping customers on his own. Nathan was able to give me exactly what I needed with I was treated with kindness and felt comfortable with him helping me.

I recently visited the new Verizon store in Ogden, UT, and definitely give it a 5 star review! Melissa Salazar helped me with an issue I was having with my phone. She spent a lot of time dealing with several people to help me the best outcome possible on getting a replacement phone. I walked out of there a very happy customer!

Totally satisfied with Verizon, just recently switched from Sprint. From the moment we walked in the door they had enough sales people available and were willing to spend the time to answer all questions and go over everything it took to change over. They were very up front about the costs and what it would take to switch.

Brian was an excellent salesman. I bought a new Moto X4, and it was defective. Brian worked with me for an hour too find a replacement I liked better and fit me even more than my original purchase. Brian stayed patient and courteous for the entire exchange.

BRIAN IS THE MAN!! Previously I have gone to multiple employees with a problem I have had for months on my phone, Brian welcomes me in with the greatest customer service AND FINALLY FIXED MY PHONE. Please visit this man he will not only fix your phone but fix your life!! 5 stars for sure.

Fantastic helpfull Alex got us fixed up. We enjoyed the experience .

I would like to add 6 stars for my man Roderick at this store! He helped me set up a new account and handled everything for me from my phone number to my phone data and everything! Good guy ask for him!

Kristopher was very helpful!!! I definitely recommend this store and the service was amazing!

Every time I have visited the Verizon store on 12th street. The Verizon employees have been very pleasant and eager to help. They display a high sense of integrity and honesty. I would recommend any person who have phone or tablet problems to first try this store.

So i went to Verizon today because I broke my phone completely and i needed a new phone Roderick offered their brand new buy out plan so they were able to pay off my old phone and upgrade me to the L G G8 thin Q I had a marvelous time here and would strongly recommend coming and getting helped at this store

Jay Dee was great to work with very helpful thank you jay Dee.

Very knowledgable people working there. Solved my problem in no time.

Nathan was so so helpful with setting up our new phone and account. We would highly recommend him!!

Roderick was very professional and helped me out. He was very friendly and easy to get along with.

Quick, not pushy, great deals. Exactly what I expected from Verizon

Devon was a great help! He answered all of our questions and got us set up quickly. He helped us get a great deal.

I am currently not a Verizon client. I was having problems saving media to a new ad card I purchased. I went into the Verizon store on 12th Street and was assisted by Brian Wolfer. He was able to answer my questions with a very pleasant attitude, even though I wasnt a Verizon customer. So nice and helpful. Wonderful customer service. He is a keeper!

Brian and Matthew were both super helpful and very knowledgeable about their products would definitely come back just for them

Love the service. My bill is a bit higher then I feel comfortable with.

Kristopher saved our lives today! Happily switching

Alex was so helpful getting my phone switched over and Im super excited about my new phone! Thanks a ton!

Came in to the Syracuse store with my mom today, Matthew was absolutely amazing helping us and getting my mom set up with a great new phone! We will continue to come back because of Matthew!

They are awesome Clayton and jay are very helpful and polite... great experience

Alex did really well helping me set up a new phone

Devon was not pushy and got me a great phone. He even set the phone up for me before I left. Thank you so much

Jay Dee was really helpful to explain all the new features on my new phone

Brian help me switch from tmobile to Verizon. He made it a simple and easy process. I highly reccomend this location! They work past their closing hours to help me out! Now can finally use all my apps on my phone!

Nobody seemed to know how to put on my screen protector correctly. I waited at least 10 minutes and had 3 different people apply and reapply the screen protector. They did a poor job and then tried to sell me a more expensive one.

Awesome . Fabulous help! Scott Leach is sure the one to go to to understand things & get what you want & what you need!

Another Verizon store thats huge in size, 2 employees working that cant seem to multi task at all. I get it that they want to give their current customer full attention but when all I needed was a sim card, after waiting 30 minutes I left empty handed. There were opportunities for both of the employees to check to see if my needs were simple or not (their current customers needing to make calls for info and a restroom break) yet neither did. Maybe Verizon should spend less on their real estate and more on wages so that they can actually help their customers.

J.D. Was a great help !! Very friendly

Came in with a my older phone wasnt working at all . Nathan, was able to correct the problem in 5 minutes. I didnt need to buy a new phone . Even though I am thinking about it. No 45 minute wait for help either. Thankyou glad your new store is near me in Ogden city.

The sales man,Torry, was great to work with and able to help us transfer numbers. Very smooth.