Morgan was an absolute rock star today, helping me get a new phone after I lost it today, and then HE FOUND MY PHONE in Chicago where I had lost it at the airport!!! He answered all my questions and was so patient and sweet, helping me set up my phone and advising me on my accessories. He is the epitome of excellent customer service, which unfortunately can be rare these days. As a nurse practitioner, I rely heavily on my phone and Morgan ensured that I left with a brand new one and am back in business. I couldn’t be happier with Morgan and my experience today. He is THE BEST!!!!

Mason went above and beyond to make my experience at Verizon amazing. So helpful, kind and shared tons of knowledge and tips with me about my phone

O-L-I-V-I-A - that is how you spell rockstar. Olivia took on our family of 6 and did an amazing job! We were basically all getting new phones and picking plans (coming over from some other provider, rhymes with pay fees ran free). She was fielding all our questions with expertise while getting things set up and making great recommendations - all with a ton of patience and kindness. Id give her more stars if I could. Solid 5 stars, would highly recommend!

When we first came in to switch to Verizon and get new phones, Olivia was amazing and patient with the whole family! When I came back to do my moms phone Janelle was very helpful, then when my phone arrived Morgan was also great (switching from apple to android proved to be a challenge) and I came back to a busy store the next day but they were again patient and helpful. Definitely great customer service here! Thanks guys!

Stole my phone. I only upgraded to a Pixel 5, because I was told I could trade in my Pixel 3 for device credit. Here it is a year later and I still havent received device credit. If the device wasnt up to standard or anything it should have been mailed back and I would have probably sold it for more than I traded it in for. At the bare minimum some sort of notice should have been provided. I might as well have been pickpocketed in downtown Portland. This is absolutely unacceptable. Shop somewhere else.

My experience with Olivia and Ryan was absolutely wonderful. They were professional, respectful and so knowledgeable and I was totally comfortable with asking all kinds of questions! Thank you for making my change over so easy and comfortable.

I had a good experience about this store they helped me. Thank you MorganIlona

Stopped in today to look at getting the iPhone 13 Pro Max for me and my wife and Olivia was there and she was the only rep in the store and was an absolute rock star she not only helped us out she was helping customers as they walked in as well one other customer who had a issue of a broken phone and trying to back it up!!! She was a true ROCK STAR not only did we get amazing up grade on the phones she was able to get us a killer deal on new Watch 7 watch !!! What an absolute rock star you are!!!!

I was in the Verizon store in Oregon city today and a young man named Morgan waited on me he was very kind very patient and very thorough I appreciate his expertise

Mason took very good care of us. We were there to get the new iPhone 13. He alerted us to get a discount on iPads. My spouse had an old one and I didn’t have one. We were given a great discount as well as trading our iPhones for the new one. He explained everything very well.Helped set up my new iPad as well as my iPhone. Went over setting up for face recognition, downloading my Verizon Cloud to my iPad. Let us erase our old phones ourselves. Which is a great idea as it assures people that their personal information was erased. Mason put the screen covers on our phones, explained about registering the screen covers in case of damage. Mason was calm, friendly, didn’t hurry through information, took time to make sure we were happy and satisfied with our new equipment. We never felt hurried/rushed. I never felt that answering my questions was bothersome or treated like I wasn’t very smart because I needed the help and explanations. Mason was very informative! He has vast knowledge regarding the products he sells. He would make an excellent manager! But keep him in Oregon City! We don’t want to lose this great guy!

Morgan (our family now calls him the Wizard because he is so amazing) was incredibly helpful! He was able to help get my son’s phone traded in through Verizon and got a better trade in value than what we originally thought it would be. My son’s phone was basically broken and the screen worked very intermittently, but Morgan was able to use his Wizard magic to get the info he needed off of it and turn off the “find my iPhone” feature so it could be traded in. He even did an account analysis and found us ways to save money on our monthly bill. I will definitely return to this authorized dealer in the future instead of going back to a corporate store.

Justin was amazing. We went in to get new phones this last Saturday 2/20/21 and he was the only person on duty due to unknown circumstances. There were a couple who he got to help before us, and about 8-10 people that came in after he start helping us. He was kind and helpful while trying to multi task and help multiple people besides us.(and able to do it pretty well). Thank you for the great service. If I could I would give him a 10 star rating. We have had good experiences every time we have came in. Keep up the good work :)

Quick, pleasant and informative sales representatives. Bought a new Hot spot.

Morgan was amazing and gave me exceptional and professional guidance and help with my new iPhone 12 thank you so much Morgan you’re a rockstar.

Morgan was great, Ive been to other Verizons and didnt get any help. Thank you Ill be coming back here.

Olivia was very helpful and polite. Thank you for all your help.

Not helpful in store, better off going straight to corporate. Sales associates couldn’t care less.

No way..Never again.. I waited and waited. And waited. And waited. No help. This place is useless.. I wish I never came here and never will again. And expensive! Like super expensive! Skip this place. Go somewhere else. Use Amazon for accessories.

Morgan was a great help to me and Im sure Ill be needing him in the future, so keep him working

I have gone to this store on many occasions for technical help and receive good service, however I went in the store to buy a phone and they had no phones to show. I asked if they still sold phones here and they said yes but theyre all in boxes, I left, I found Verizon phones on display at Costco and was able to purchase one easily. If you are looking to buy a phone go to Costco.

Morgan helped me and he was very friendly and quick. Ive come to tcc for all of my phone needs for 4 or so years and have always gotten the best customer service!

Morgan was awesome. Best customer service I’ve ever had. Guy is a tech wizard. Deserves a promotion or raise or both. Definitely go to this store just for him

Morgan was a great help - very friendly - very helpful and solved my problem in a timely manner.

Morgan is so knowledgable and helpful.great experience for ooolllddd person.

Apparently this location has a history of providing the worst customer service on the planet I have been in sthis store on several occasions and each time I had to leave without any resolution How this store remains in business is beyond me. However, this store had their chance to make things right one last time. Each time I visit the seem to be disinterested in helping me and today was the straw that broke the camels back. While I was on the phone with customer care. It was suggested that I go to the nearest Verizon Store to change out my SIM card. I asked the rep if I could go to any one even though it was authorized retailer. She said yes. Up on arriving I informed the clerk that I was on line with customer care and needed a SIM card replacement. The clerk said no. Thought about it for a second and then said he was out of SIM cards. How can this be? This is a Verizon Sore for gods sake. Since their attitude is not helping people they should close permanently. I do not recommend this location.

We went into switch phone carriers the other night and was told by a curly haired guy that he wasn’t able to do it. When I politely asked why he said he had exceeded his “goal” for the day and continued to talk on his phone and ignored us. Very rude and I will not be recommending to friends.

Morgan was the BEST!!!!! He was so helpful and all about helping us!! Will for sure be going back.

Excellent service again!I went back to upgrade the rest of my family’s phones. Morgan went above and beyond to make sure we had a great experience!! Keep up the amazing service. Thank you

Stopped by the location next to Fred Meyers, I was helped by A girl named Molly. It was the best experience we have had at a store. Thank you for being here for us! We know where we are shopping going forward!!

My husband upgraded to a new phone, and Morgan was so easy to work with. He was knowledgeable, friendly, and professional. Great experience!

Justin T was the best! His service was outstanding. He explained everything thoroughly and got us the best deals!

Great service! Super helpful knowledgeable and dedicated to making us happy! Will be coming back every time I need a new phone

Morgan did a great job. Thanks buddy.

Morgan was fantastic transferring my phone and getting a new one

Morgan is great. Dont ever let him go. Most helpful, friendly and honest.

Morgan was a very good person to work, was very helpful and very nice. A very great guy!

Marks up prices. bad way of business.

Fantastic customer service! Multitasking like crazy and keeping everything straight

I had the awful experience working with Zach. After ordering a new phone for curb side pick up, I checked in and waiting 15mins while I watched Zach play on his phone. I called and let him know I was waiting outside for a curb side pick up and he lied and said he was with a customer, when I could clearly see he wasn’t. He told me to wait 5mins and he would be out. 45mins later, 2 more phone calls and nothing. I guess he’s not into curb side picks. I ended up canceling the order and purchase from the west linn location. Much better experience!

I truly had the nicest experience with Christian this afternoon! Super helpful with digging me out of my ipad mess and getting me on the right track! Thank you again!

Morgan was so helpful! Infact I have never had a better experience with Verizon!

Justin was great with me, very professional and patient, great at multitasking. Very happy with new service providers.

Got me back on track. Thanks

Great person Morgan help in all areas

Very helpful and easy experience with Morgan.

Zach in Oregon City was great. Very helpful with all of our questions.

Today Shye and Ryan helped to gain access back into my email. They went above and beyond helping to resolve my issue and were very patient with me. THANK YOU both very much!

Excellent service every time!

I love the Oregon City location! I don’t go to any other location. They are the best ever.I had my phone stolen the other day.I went in to get a new phone and Ryan was SO amazing helping me get a new phone and getting everything transferred over and making sure I was all set up! He was super prompt and handled it all.It’s already very stressful when something happens to your phone, so it just took a little more off my plate having the best help.I use my phone for my personal work, so as a fellow local business owner, I appreciate having the best customer service possible. Thank you for all the help Ryan and making my situation a little easier! 😊

Staff here at theOregon City store is very helpful. Got all my questions answered in a pleasant professional way. 😀

Jacob rocks! This is the only Verizon store I go to now! Consistently happy with the services they provide.Yesterday I went in to decide whether to upgrade my phone or add a line for a tablet. Jacob was the one helping me and he was phenomenal! He answered all my questions, double checked that everything was accurate, made sure I was getting the most affordable plan, everything. I didnt feel like I was just being upsold and ripped off like other places Ive been to. Jacob helped make sure I was getting what I came in for and that I left with what I wanted, not anything extra I had to be strong-armed into which I very much appreciate. Love my new phone too!

I arrived 5 minutes before they opened with one lady ahead of me. So my wait time was 30 minutes as she purchased a new phone. I also needed a new phone and was out of there 30 minutes later. The young gal was by herself and rocked.

Very friendly, understanding and helpful with everything I had questions regarding. Also super military friendly and they support what we do. Thank you again TCC Oregon City Verizon so much!

Fast, friendly and knowledgeable staff

I always use the OC store, its so convenient for me. Jacob was especially helpful to me yesterday with my phone problems. He helped me understand things that are sometimes over my head in this tech world. Hes patient, funny and efficient. He is easy to work with and took time to make sure I understood things. I also love the new look in the store, its more efficient!

Good service

Best....Store....Ever.... Molly helped me out so much with my phone issues, and even got me a new Tablet on a killer deal! Definitely would recommend this store to anyone trying to buy a new phone! The whole gang had amazing customer service skills and knew exactly what they were doing!

Morgan was fantastic to work with! Quickly helped resolve my issue, and great personality!

They staff was not really engaged in helping me. They told me what I needed to know though and were polite.

Weve been coming to TCC for all our phone needs for over 5 years now! Ryan and his staff work very well together, and we absolutely love them. We upgrade our phones pretty regularly and the environment and service provided here keep us coming back. Thank you Oregon City TCC!

Justin was RAD! Super knowledgeable and walked me through everything in a very touchy emotional situation!

Molly was incredible! She handled a swap from Sprint that nobody could make happen because of phone number issues. She was diligent and spent 2 days getting the job done! A+ service

I went in to the OC store on 2/7/2020 to find out if I was eligible for an upgrade and if I was to possibly purchase a new phone. The store was extremely clean and very different from the last time I went in (about 2yrs ago). The updates to the inside, in my opinion was a very nice change and inviting to customers. I was helped my Morgan, who I believe went above and beyond to get me into a new phone. I intended on going with a later model of iPhone but he pointed out that the monthly payments were nearly the same and the phone he suggested was only a year old. After deciding to go with the newer phone, he made sure I was completely set up before leaving the store. He was very knowledgeable about the phones as well as loading all my information from my old phone to my new one. He was nice and I appreciate a sales person that can joke around with customers and vise versa. I would highly recommend anyone looking for a new phone or just questions in general about phones or service to ask for Morgan!

Ryan helped me out with my upgrade and found all kinds of discounts I had been missing out on to basically pay for the upgrade for free. I highly recommend

Jacob is absolutely amazing! Always a pleasure to work with! Very knowledgeable and personable, patient and willing to help me through anything. Definitely ask for him!

I went in today for help with my map app on my samsung that was a couple years old and Jacob helped me get a new Note 10 and transferred everything from my old phone. He was the most genuine person Ive ever worked with at Verizon. If you need a new phone, go to this store and ask for him. You wont be disappointed.

I went to Verizon to upgrade my business phone and Molly did a superb job in helping me transition into my new phone. Fast and reliable service. Will definitely go again for my cellphone services.

I am so impressed with the Oregon City Store. Molly was amazing. She was working with several people at one time, meeting all their needs. I will definitely go back. Thank you Molly!

Killer service! streamlined operation, was in and out very quickly, 10/10 with covid compliance! thank you guys so much!!!!

Great people and service.

Morgan was fabulous thanks man!

I love this store! Molly and Jaden helped me and I couldnt of asked for better reps. This store is so helpful making sure youre getting the right device and comfortable with it. I will always come back here!! Make sure you ask for Molly or Jaden they are fantastic

I came in distraught over my dead waterlogged phone. The guys at Verizon kindly helped me get a new phone and restored my data from the Cloud. They are patient and knowledgeable. Highly recommend!

Earlier today, my parents (80-somethings) were lucky enough to be helped by Molly -- to purchase their first smartphone / plan. Molly listened thoroughly to their needs, offered a couple options, set up their phone (including large text and icons for their convenience), and patiently answered their questions. What a delightful experience.

Just so you know that Molly at Oregon City Oregon is one of your best staff members

Morgan was super informative and friendly. Highly recommend.

I loved this store just had a quick question. Morgan was so helpful. When I need a upgrade I will be choosing Morgan to help me!

I’ve bought a few phones from these guys and they are typically quick and friendly and this time was no different. The only reason not 5 stars is I hate the fact not only do I get charged the $30 activation fee which is common I know but these guys charge additional $20 to set it up at the store. The thing that every other place does for free and is usually part of activation. I feel like I’m getting double charged.Otherwise great customer service.

Christian was extremely helpful and informative! He helped me and my girlfriend find exactly what we wanted. Amazing customer service

Molly helped me out numerous times, she’s wonderful.

The guys here rock they funny and Evan helped me with A case I bought somewhere else and best Verizon ever I recommend going here they are the best I’m going to keep going here.

Olivia was awesome!

Great customer service be sure to ask for Morgan, he is the best. Courteous and competent. Doesnt try to sell you a new phone just because.

Great service from morgan

I went in to get my new phone activated. The person “helping” us was abrupt and rude. Asked if I bought my phone at Verizon, I said “no, I bought it through Best Buy”. He responded “There’s going to be a $29.99 charge to move my contacts, pictures, etc.” I didn’t go in to have anything moved, I needed the phone activated. Clearly listening isn’t a strong point. He swapped out my SIM card and sent us on our way. Thinking I just needed to restart my new phone, we walked out disgusted and dissatisfied. Low and behold, swapping the SIM card was not the answer and my new phone is still not activated. Please, save yourself time and DO NOT GO TO THIS LOCATION. Sounds like a serious overhaul of employees is needed. I’m sure there are some good ones, our experience left us doubtful.

Girl who worked there wont speak to you unless your face mask is on precisely the way she wants, ie the rude mask police. So I cancelled my service, and also because they abruptly stopped serving the outlying areas like Mulino without notice.

Morgan was awesome. Very helpful and had all the answers we needed. In and out quickly!

Christian worked very hard to find the plan that worked best for our family. I really appreciated his time and effort.

WORST CUSTOMER SERVICE EVER!!!!! I do not recommend the store to anyone! I walked into the store and was not greeted by the 2 employees that were working. They were too busy with their heads down in their iPads. Finally I walked up to one and she was so incredibly rude and wouldn’t help me with anything! She wanted to charge me $29 before helping me... I will never go back to this store again!

Reviewed this location last month but obviously it was removed. I was being helped by a very helpful young lady, when her Male assistant told me to remove my Make America Great cap for no reason other than to harass me. This conduct has no place in a civilized society let alone in a place of business. These children employees should be kept in the warehouse. I have been a Verizon user for over 10 years.

Molly and Ryan were absolutely both TERRIFIC and explained everything!!! I will recommend them to everyone that I know who needs a new phone. I give them 6 stars, not 5. They are excellent employees, and should be recognized for all of their hard work and efforts.

Ryan is great!

Morgan was very helpful 😊. He helped me get my Gmail address corrected and I really appreciate it.

Ryan is SO nice and was always helpful with any questions Ive had. Always exceptional service

Great customer service and friendly people. No problems in and out with a new phone

I went into this store, one agent inside helping another couple. I was not greeted at all, waited about 15 minutes when another customer walked in and was greeted promptly. I left immediately. Don’t go here, visit the Milwaukee branch instead. TCC Verizon is the worrrrrrrst!

My old IPhone 5s went out so I needed a new phone, I went into this store because it’s the closest to my house. Ryan helped me out right when i walked in the door. It was a very relaxed atmosphere. He never pushed me to buy anything that I didn’t need (for example I didn’t know if I wanted an IPhone 8 or IPhone X, and he talked me out of the X and suggested I get the 8 based on what I need it for). I’ve gone to other Verizon stores and never left feeling so good. I’ve had to deal with DMV and USPS on an ongoing issue for the last 6 months, so this experience was a breath of fresh air.On the other hand, they only had the black IPhone 8... which is what I wanted, but I think they could benefit from more in-stock options.Thank you Ryan for great customer service!!

Ive read all the reviews and sometimes you have to experience it yourself to judge for yourself. Ive been going there from the beginning and those guys there are absolutely awesome. Very helpful, knowledgeable about everything they sell and very friendly. Got a concern or question, theyll answer it, if they dont know, theyre on the phone with the higher ups to find out the answer. Got another issue? Theyll do whatever it takes to fix it. Got questions about your device, they got that covered. As a business owner, I love that they give great customer service. I truly appreciate that and coming from a sales background, the guys there are top notch. Ryan and the crew couldnt be better. Will continue to give them my business.

Sadly we went to a different Verizon store to get my husbands new Samsung S8 phone. No assistance was given as to tips on using this phone and only a few contacts had been transferred to the new phone. We should have gone to the Oregon City store in the first place, even though further away theyve always been very helpful in the past. Alex at the Oregon City store transferred the contacts and answered all our questions and showed us different ways to do things. He is an excellent employee and very knowledgeable and very nice. Im sorry we didnt go there in the first place, but will be back to see Alex when I change phones. Thanks so much.Sandy

So, I was helped by a man named Ryan when I went into the Oregon City location near Fred Meyer. I was there just to pay a bill but ended up with a new tablet and a resolution to a long lasting issue that I had. He was polite hand patient with me. Even though they did not carry the replacement for the charger I needed I still am happy with my experience.