Anytime we need a tool or elusive sized nut/bolt/washer we head to Hanks in Lone Oak. They even have a Post Office inside which is super convenient. Ive never had a bad experience with anyone who works there. GREAT local business!

So friendly and helpful, left there with a smile and alot of information

Since the first day Hanks opened in Lone Oak I have be a faithful customer. They always had very knowledgeable and helpful employees. this along with an excellent variety of inventory. Because of this, I and others use to patronize and shopping here. Over the last year or so there has been a complete reversal of these qualities. It seems they have a limited inventory, and no one seems to be interested in helping you or know about the products. The small store I know has to work extra hard to compete with the large box stores but because of these problems I now have been visiting Lowes and Home Depot much more.

Almost always have what I need, price is reasonable and service reps always friendly.

Lots of items here. Also a post office inside. Good place to buy most anything.

Every time Ive been in there they have been very courteous and friendly. Its definitely personalized assistance with whatever home improvement DIY comes your way.

Love this store and workers, the post office is quite convenient too! They have the good face masks!

A throw back to the way hardware stores used to be. They have a great selection and even weird hard to find itemsm

Super nice staff and very helpful. Couldnt find anything but they stepped up and took care of my needs. It means a lot to me to have knowledgeable help. Thanks you guys!

Nice little store with good variety.

Great Service Friendly Staff

Its like the clown car from the circus where clowns keep getting out of the car 🤣 they have so many parts and hardware that larger stores dont carry . They have saved the day many times !

Great customer service and inventory.

Hands down. This is the best place for anything hardware. The staff is insanely friendly and helpful, and creates a fantastic shopping experience. Chuck is my favorite, he is probably one of the most knowledgeable locksmiths I have ever met and just a great guy.

Needed brass bar stock and solid brass fasteners. They had it all! I had someone greet me at the door and stay with me till everything was found. You dont get that over the internet!

Great staff friendly and professional

Always a pleasure to shop there everybody is friendly and eager to help

Friendly staff sales lady at front was great help

Polite & helpful.

Nice people they have most of the things you can always find what you need. On the other hand if you have propane they charge you for a complete empty fill up even if youre half full. I seen the owner come up ask how the kerosene was selling on a cold day the lady says is selling good so he should raise it $0.50 just because it was selling good

Great hardware shop with garden supplies and gifts.

The staff is so helpful and super nice

Just needed to drop off a package at their mailing station. Already paid for, already labeled, ready to go. It was 11:58 when I came in. I asked the lady at the register when they stopped taking packages, as the lights in the mail area were out. Her reply was, 12:00. I just stood there looking at her. Really....

The sales clerk was very helpful in finding the right light bulb 💡 👏

Friendly service and carry almost everything

Went in for a hard to find water heater and found it cheaper than what was priced earlier in the day

Everyone is always helpful.

Love this store

Nice place

Friendly service and very helpful

Good

Personal help at a family owned hardware store.... you cant get that anywhere else and I am so happy that it is only a mile from the house and It will always be a go to place. Ccw friendly and pet friendly as well and some items they have you wont find anywhere else!!!!!

Alcohol gel available at the door. Adhering to social distancing guidelines

Hanks has got a little of everything

This is a large and well stocked hardware store. Perhaps the best feature is the friendly and helpful staff. You can always find someone to help in locating an item or getting advice. They also offer a variety of specially repair services.

When I had new keys cut at the Lone Oak HBs, the salesman said I could get my money back if they didnt work. They didnt.When I tried to get a refund, the owner(?) - old man in back of store - was condescending and rude and flatly refused to honor the promise his employee made. He didnt even pretend to be polite.He saved his precious $20, but lost my business and my respect.For full account of incident, see their fb page - I posted there as well.

Simply put. If they cannot find what you need or help you with what you need they will tell you who/where you need to go to complete your project. This store also has a fully functional Post Office for your convenience!

Great service in a locally owned store.

They are proud of their stuff. Convenience is what your paying for. It’s handy but last resort

Have what you need

They are great

Good service and variety, some items priced a little high, but convenient place to shop.

Great hardware store. The service is always friendly.

Always helpful. Prices are decent. Staff nice and helpful.

Prices are okay, friendly service, knowledgeable and fast very well organized

They have just what you need and, its probably just me, but I love how most Ace or True Value places smell. 😁

Had exactly what I needed. Big stores did not

Good but sad music.

Very Friendly employees willing to help.

Great selection of merchandise.

They are really nice people and helpful

Super friendly and convenient for Lone Oakians.

Always on top of things.

Very helpful personnel!

Great customer service

Affair to middling.

Great store