user
Metro by T-Mobile
137 Richmond St, Painesville, OH 44077, United States
Appearance
Metro by T-Mobile
Comments
Jo
Review №1

Literally the slowest service Ive ever experienced at a phone store. The lady who works the store closes before, sometimes HOURS, before listed closing times presented on Google for their store. If you dont want to work said listed hours, go find another job.

Be
Review №2

I love coming to this store. Ive had nothing but the best service from the staff and the company overall. The phones available in the store are top notch and affordable. The plans are affordable and when I added my daughter to my plan, the payment for my plan changed just a little bit, which the store rep explained in great detail and in a way I could understand easily. I foresee myself being a returning customer

Da
Review №3

Jasmine is the best. Very kind and very helpful she deserves a raise !

Ti
Review №4

Great place. Good service. Great pricing

Ma
Review №5

This is the best store Im always greeted with a smile and treated with respect. Both the young ladys here are polite and knowledgable, wouldnt go any where else.

Jo
Review №6

Came in to this store to switch from boost and the store manager was beyond nice, not to mention beautful. She got my account number for me and got me going for $100 out the door within 10mins. Best deal

Ca
Review №7

Jasmin has literally became my new favorite person I had 2 lines on my account paying $90 amonth and she got me 2 more new phones and I only pay $120 a month with everything unlimited including Amazon, cant beat that deal any where

Ka
Review №8

I love it. Bought my phone from there. Amazing service and staff was very friendly.. They never have much in stock though except for max of 5 phones. The only reason they had my phone was because they just started selling them.

Mi
Review №9

The manager Jasmin was the best she really knows her stuff.

He
Review №10

Both the girls made it so easy to switch over from verizon they were so helpful, and even switched my email, photos and contacts over. Not to mention they are very pretty and sweet to talk too.

Do
Review №11

Very good customer service, i asked around before coming here, also checked the reviews and I must say I wasnt disappointed at all. The young lady was very respect and knows her stuff. Thank u.

Ra
Review №12

So, by far Jasmin has great customer service and super helpful. I will not take my service elsewhere there is always a warm feeling in this store. It smells great along with her smiles and help!

Da
Review №13

Had a bad experience with the short foreign guy there a couple months ago but the young lady there was very helpful, she made sure all my questioned were answered n that all my concerns were put to rest as Im switching from ATT after 12 yrs. Thank u again young lady

An
Review №14

Amazing customer service! The lady at the counter is super friendly and very helpful!! The store is clean and well stocked!!

Ch
Review №15

Horrible customer service.. EVERY TIME. I usually dont complain..one particular representative always has an attitude..never speaks professionally and very disrespectful to non Spanish customers.. been in this store several times with Spanish customers and still was treated poorly,

St
Review №16

Best customer service Ive had in a long time works well with their customers very friendly and very easy going would recommend it to everyone

Al
Review №17

My husband went in to upgrade his phone and they quoted him $300 for the galaxy a21, he then called the store a little bit further and got the phone for $100 less.

ma
Review №18

Dont go to this store. Went in to store to get my son a new phone in March and found out someone had added a line to my contract. The only way i found out was i had to call metro pcs today i had a discrepancy on my bill.

Re
Review №19

The girl there today helped me she was able to transfer all my info to my new and took the time to download apps for me.

Ja
Review №20

Best customer service by far, I wouldnt go to any other metro the girl theres is always smiling n ready to help, need more like her :)

Ja
Review №21

Always greeted with a smile. They go above and beyond to help there customers

Ch
Review №22

Jasmin is a boss lady at metro! I swear shes always so nice and fun to talk to and she is always helping me out with the latest deals and upgrades shes the reason I still stay a loyal metro customer to be honest!

Mi
Review №23

Best Customer service . Representative there are patient and nice. Help with everything I needed help with.

Wa
Review №24

Jasmin is the BEST by far, very knowledgeable!!

Da
Review №25

Horrible customer service at this location I will never buy a phone here ever again

fa
Review №26

Good prices, friendly customer service, i recommend this place for every body they are doing warranties and metro promise for eligible customers

As
Review №27

Never will go back to this store. They will charge you more than suppose to. Watch out for this wathouse charge for 30.00. Even metro pcs customer service had no ideal what that was for..

Ji
Review №28

Good prices but limited selections of phones on hand.

Na
Review №29

I been a customer for a couple years now and I wouldnt go no where else or to any other person to fix my phone, theres a young lady there shes by far the best, the owner factory reset my phone and lost everything I had I was devastated, but she helped me recovery my information.

ab
Review №30

So friendly and easy going people

Mi
Review №31

They do not follow through, or do what they say they will do.Very disorganized, keep passing the buck to the other store...but very friendly to your face.

An
Review №32

Had a bad experience with this store

Ja
Review №33

Very helpful and friendly staff

ke
Review №34

Horrible service here

Pa
Review №35

El personal que atiende les pides opiniones y te contestan de mala forma

Ir
Review №36

The best store in all Metros :)

Ju
Review №37

They speak Spanish

Ma
Review №38

Good store I like

Information
14 Photos
38 Comments
3.8 Rating
  • Address:137 Richmond St, Painesville, OH 44077, United States
  • Site:https://metrobyt-mobile.com/?cid=YEXT%7CGM-BD%7CListings%7CQ119%7CGoogle%7C
  • Phone:+1 440-579-5225
Categories
  • Cell phone store
  • Electronic parts supplier
  • Electronics store
  • Telephone company
Working hours
  • Monday:11AM–5PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–7PM
Health & safety
  • Mask required:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Debit cards:Yes
Similar organizations