Leo really helped me perfectly. He activated my new phone .. explained totally everything so I completely understood. This man was so kind and helpful to me. Definitely not enough words that can explain his kindness. Thank you for having hired such a wonderful, knowledgeable and understanding young man. He made my day!!! I actually went to Mentor Ohio and they would not help me with my new phone. When I need help I will definitely come back to this location. ❤️ This store.

Great job. Christian was extremely helpful in setting up our new S-21 phones.

Go to my man Jorge at Verizon in Concord. Super friendly. Doesnt push you to buy. Will answer all questions you have and help you with what plan and phone you need in your budget. You took care of me and will take care of you. ASK FOR JORGE!! You will love his service as much as I did. Thanks again

Krista is the person to see if you need help with anything. Excellent 5 star customer service! Helped us get new phones and lower our bill in a timely manner with kids- can’t get much better then that!

Logan B was awesome! Easy transition from my aging iPhone. Great service and got me out the door quick…and with a discount! Thanks Logan!!

Christian did an amazing job and I plan on passing his name on to all my friends and family good kid. Cant believe hes only 25

Logan B. Was very helpful! He exemplifies the reasons we are loyal to Verizon. Thank you Logan

Christian went out of his way to make sure we got our phones. Much appreciated.

Krista was absolutely amazing!!! I had a terrible experience with another verizon store so I decided to try the crile road location. Krista walked me through all my options, explained very clearly and helped me understand anything I was confused on. Krista didn’t try to upsell on me anything. I could tell she just wanted to help me in the best way possible! She was super friendly and kind. I recommend her to anyone who is simply just doing an upgrade or having issues with their device. I will be returning back to this location for all my verizon needs!!

I was having trouble with my iPhone 6sPlus (old old) for quite some time; there were several warning shots. When traveling in Ohio the phone died; it completely refused to power on. DEAD! I was without my phone only for a day and I was miserable. Karanja Williams is the man you want to see for any of your cellular needs. He educated me on a few things concerning my phone and was able to get the phone to power on again. I dont know what kind of Jedi trickery he did, but it worked. ITS ALIVE! But, I wasnt taking any more chances. I upgraded to a 12, have more memory, battery life and Im more than satisfied that I met KJ who assured me he would take care of my problem. KJ Williams is definitely your go-to professional for all your mobile devices needs. Thank you, sir!

Logan b was very helpfull.pdated my phone and even put my screen protector on. Great job!!

Very professional. Easy to work with. 5 stars

He was awesome getting my new phone super fast and really genuine and funny.

Krista B. was amazing! She was so knowledgeable and helpful. We were getting a few new phones and she was multitasking and transferring data which kept our time there to a minimum. Extremely personable and professional. Made for a very positive experience!

Totally awesome worker. She was very friendly & informative.

STAY AWAY!Sales person (Kyle) took my slightly cracked screen protector off to replace it because it was under store warranty. He then realized they didn’t have correct size in store. He said he would order it and that it would take 2-3 days. After 6 days and several text messages, he finally responded and said they couldn’t get the 11 Pro Max screen protector in. I then talked to a manager who assured me that he personally ordered it and to not worry because he would contact me when it came in. Another 13 days go by. I am finally contacted by Kyle who says they can not get it in stock. It would be an understatement to say their communication skills and knowledge are lacking.

Logan B was very helpful. Took care of my new phone and Apple Watch👍

Logan B. was very helpful this evening. I had a complicated account situation and he was very patient and worked with me to figure it all out!

I came in here with my wife and we worked with KJ. We are an apple family and he constantly tried to push us into getting all androids and then when we finally established we were getting iPhones, he put 2 iPads on our plan and told us they were gonna be free and now we’re paying for both for 24 months, totally shady and completely unprofessional

Wonderful service. We came in for one new phone and they got us deals and we all walked out with new ones

The iphone 12 I purchased at another store wasnt working, since I purchased it at the Mentor store, I called the Painesville one to make sure I could do an exchange before driving out there.Logan said that it shouldnt be a problem, only later when I came in and spoke to another associate, Logan denied having that phone call with me.Really annoying.

Logan B was extremely helpful today. Thanks Logan!

ABSOLUTELY the worst verizon to go to. They are way over priced, they have made up fees in which the corporate verizon doesnt charge you whatsoever. The representatives lie to you to sell things that you DO NOT NEED! Overall the worst experience ever. Transferring your phone data should not cost you $35 dollars! Every phone has the software to do it within for free! Complete scam do not waste your time!

When the call every year my family answers and hope IPhones batteries last longer and get the upgrades 😂! #Nicassa

Happy 4th yearsThe Best place and prices

Wonderful salesperson. Logan B

This is a message to let you know how much I appreciate the assistance Leo gave me, when I had a problem with my phone,and how fast he eliminated the problem . WELL Done 👍

Always easy. Prefer then over calling the customer service line.

They know what they are doing and try their best to take care of their customers. Thank you so much kj for your help. He showed me I was overpaying and helped set my account up the right way. I highly recommend here.

Steven was amazing! The most accommodating customer service Ive received in a long time! Personable, knowledgeable and willing to go the extra mile to help out!

Watch out they will make you wait for over 40 mins even if you are there to pay cash for your bill and will sit and not help others, while waiting for other customers phones to load for 18 mins. Very unproductive.

Had decent experiences there. Some of the sales people are very stuck up and act like they are better than everyone else. Really. Youre not. Theyre just phones. Had some good sales people too. When you go there youll know the ones to avoid. One guy just sat in his phone the whole time and seemed annoyed when he had to deal with a customer.

Concord store Salesman told me the watch was included for FREE, and i quote, with the purchase of my new phone that I needed as my old one was heating up to the temperature it was burning in my hands. Imaging my surprise when I received my first bill that was $342!! I called immediately, was told I had to speak with the salesperson that sold me the watch. waited 4 days, no one called. Called back, was told the manager was with a customer, further that since it was past the 14 day returns there was nothing anyone could do. REALLY??? Bait and switch? no, flat out deceptive business practices. AS SOON AS MY CONTRACT IS OVER GOOD BYE VERIZON FOREVER.

Thanks Krista for the excellent service !!!! For about the tenth time this year !!!! Thanks again

Lauren at this store was awesome. She answered all of our questions and helped us out! She is fun too! Thanks Lauren!

The staff was very standoffish and they only had one case that would fit my phone and wanted $60 for it! No thanks! Ill go somewhere else.

Had a great experience with Jorge thank you for the help.

I Got Quick Service & Answered Questions.. Great Location Too

Great help and fun conversation thank you kj for the new phone. Great deals at this store.

Help a lot

Brandon gave me excellent service, I was greeted with a smile and an open door, literally! He was very knowledgeable and helpful. I upgraded from an older iPhone to the 8 and I am thrilled! Brandon helped me get the best deal and even showed me great options for cases and a screen protector. I definitely recommend him and will come back for sure! The store is clean and I love the location.

If I could give less than one star I would. Avoid at all costs this is a cellular sales store, not Verizon. The employees are trained by cellular sales and are horrible. The guy who helped us lost everything on my phone and gave us false confidence/information that everything was transferred over and was extremely rude and unprofessional over the phone. When we called to complain, upper management would not do anything for us besides a small compensation that doesn’t even cover the 2 weeks that I couldn’t use the phone. HORRIBLE.

Great people

Adam was awesome. Very knowledgeable and definitely had confidence in his pitch. Is even going to let us know about other potential deals on phones for our other phones on the account!!! I highly recommend Adam he kept our bill from going up a ridiculous amount go find out if you can switch to the new unlimited plan!!

They were the nicest Verizon store Ive been to

Came in because I didnt know how to work my new tablet. Kj was very helpful and I thank him for his help great young man.

They took care of my phone I paid my bill and everything worked out really good

I was very excited to find a place that seems to have customer service as their main goal. Everyone that I have met and worked with from this store is amazing. They are friendly, they smile and they work to make sure you are satisfied in every way! Thank you for being a customer service first provider!

I worked with two sales men here and they were fabulous. I had to return a phone from another location and they worked with me to get the device returned along with making sure I got all my money back and my bill looked correct. The sales men were very respectful and friendly. I highly recommend going to this location.

Thwnk you for the help love our new phones. Thank you kj

Great experience at Verizon in Concord! I was promptly greeted and sat down with Paul. Paul was extremely helpful and made sure I had everything that I needed before walking out of the door. This was by far the best experience at a Verizon store I’ve ever had. Thank you Paul!

Paul Carpenter was EXTREMELY HELPFUL!!!! He helped us set up a travel plan for our son going out of the country. But he didn’t stop there. He went above and beyond to save us money! He’s very personable, friendly and very helpful! I highly recommend this store and this guy!

Adam did a great job and spent a lot of time with me. He even set up my new phone and transferred all of my data. He’s the best salesperson I’ve ever had in cell phone sales.

Krista was Great!!!

Went to this store to get a new phone and Adam was able to assist me like a pro! I cant believe I actually had a good time! Definitely did not feel like I was just another one. I recommend chosing Adam or Nick. Nick was there and helped him out. The teamwork these two had was excellent. I wait til my new bill was posted and these guys definitely earned this review. The first time I was told what my bill was and was actually right. Hats off to the this verizon retailer. Excellent atmosphere here.

Casey gave me excellent service, and the whole Verizon store. Everyone was so helpful and always welcoming. Casey successfully did everything I wanted him to and seemed like he cared only about what I needed and got it done. Definitely would go back and reccomend o everyone!

Adam did an excellent job! He was knowledgeableand did a great job of explaining everything. Youcould tell he enjoyed his job. He was also training Leo. Leo followed Adam lead in being polite andservice oriented.

Leo was extremely helpful and patient. Very knowledgeable as well. A kind rep who I will ask for next time Im in the store. And love this new(er) location!

Adam did a phenomenal job helping learn some things on my device that he didnt even sell me! He also set me up for a tech coach appointment that will have someone call me and answer all of my questions. Everyone should go to this Verizon over all the others!

The workers Lee and Brandon were amazing!! Very sociable and funny and helpful! Definitely the best employees there!!

Adam was very helpful in explaining our options and runnings the numbers for us as we upgraded two phones. He also went above and beyond in helping save a little money. Great customer service!

Kyle Gross informed me on so much about phone options!!! The LG and the V40 and the G7! I’m so happy someone so new (I could tell because he was shadowing) was helping me out so much while I was waiting! Great service 10/10 and will be coming back soon to get my daughter a phone!!!

Love our new phones thank you kj

Casey McBride provided great service as I replaced an old phone. Then he did some creative problem solving to restore accounts and apps that had stopped working. Well done!

Exceptional service! Adam extremely qualified! He is a great representative for Verizon. I will come back and tell all my friends about Verizon and definitely Adam! He us a keeper.

Knowledge staff

Adam was great ! Highly recommend! He reviewed my current plan and saw I wasnt getting my full military discount. He worked hard to make sure I got what I was entitled to and got compensation for the error.

This place is a complete joke. They lie about prices and change your plan without your permission. The customer service is ridiculous... They cant even log into your account to allow you to pay off a phone without locking you out of the account.

Got all of my information over on my phone. Thank you for the help will always come back here.

Adam and Eva were terrific! I was greeted at the door by Eva and Adam worked some serious magic on my phone. He walked me through every step of the solution. This was my best experience with Verizon in a decade.

Leonard was terrific and worked until he took care of all my requests. Thank him for being a good employee and for giving true customer service

Adam Jesse spent about an hour and a half while they were open, and an hour after they closed helping me with phone issues, resolving those issues, and saving us a good amount of money monthly. Super friendly and incredibly helpful!!

Worst experience ever. Brought my husbands phone back after three days. You can’t hear and others can’t hear you. We were told because we didn’t have the box they could not exchange the phone because the box has the info on it. SO DOES THE PHONE. Total lie. They also said to return it to a Verizon store. It’s like buying something at Walmart and returning it to kohl’s. So here I am stuck paying on a phone that doesn’t work. The manager was also rude when I talked to him on the phone. Stay away from this dealer. I thought it was a Verizon retail store, not so. Horrible customer service. RUN

If you need technical help dont go here they only want to sell you something new. Nice folks but seem to have the wrong incentives... A new guy named Tom tried to help he was very nice but poorly trained and didnt seem to get proper support from managers.

Orlando was awesome at helping me! Gave me all my options and helped find the best option. Great service.

Casey McBride. I would,highly recommend Casey for your phone needs. Helped pick a better option in phones and at the end of the day saved me some money!

Adam was wonderful! Explained how our deal would work and everything. Came in to get 1 phone quoted at $35 and left with 3 devices for just $40 more!!!! Go see Adam and have him work his magic!!

Adam was incredibly helpful and friendly! He made everything simple and clear when switching my dad over to our plan. No wait

Adam & Nick were both great love working with them 2. Great store and environment.

I had a very positive experience. Casey Mcbride was knowledgeable and very helpful. He answered my questions and got me what I needed. And the new Concord location is very convenient.

Casey McBride was was very helpful in my new phone transition. I appreciated his patience and knowledge. He was was awesome.

Casey McBride provided excellent customer service at the Concord office. Very knowledgeable on the product. The whole process did not take long at all. Only took 20 minutes to get my product. Thanks for the service.

Adam was very helpful and was great at explaining how our new device works and everything. Great store!

So people there are very helpful at the Verizon national store theyre more willing to help you than any place Ive been to before and being on route 44 Concord township by i-90 its easy to get there brand new building they have everything you could ever want all around 5 stars

So glad I went to the Concord store. All the staff were very friendly and helpful. Leo met me at the door and helped me choose the phone that met my needs. I reccomend anyone in the area choose this store!

Exceptional customer service from Lauren! Thank you for helping us today!

Casey McBride has been fantastic today. We had a very good experience with switching to new LG phones. He answered all of our questions. We appreciated his help.

When you come in... ask for Adam . He was a huge help. He was patient and took time to explain various plans and helped me save money! Go and visit Adam 😊

Casey McBride at Verizon gave me excellent service. I recommend him highly to anyone looking to upgrade their phone. His knowledge and expertise helped me alot.

Dai was AWESOME from the minute I stepped out of my car! She opened the store door greeted me with a smile and was extremely helpful/patient with my very involved and complicated circumstances 👌Also grateful for the rest of the amazing staff at this location...special thanks to John and Adam as well for their expertise, patients & GREAT performance/service 👍

I was sceptical! I have seldom received 5 star service at an authorized retailer. This store has made the grade. I met Roshon Stewart, he was circulating the store, taking care of 3 perusing customers before me. I walked in unable to transfer my number to a new Verizon phone I had purchased the day before elsewhere. I waited until the lady in front of me was helped, then he added me to the loop. Taking care of 4 customers well and making us feel at home he ran into software problems too and had a phone on both ears with Verizon working out the technical glitches and getting everything in order. Bottom line is this authorized retailer got me fixed up and leaving as a satisfied customer! They are a top notch Verizon authorized retailer I would say was as good as visiting a corporate store. Thanks for your help! 😎

I want to say ty to all the staff at the Verizon store they helped with my phones helped me with my plans helped me with all my services so again ty too Hunter and Lauren and Brandon ty again for you help today

Make sure you ask about ALL charges they access vs a Corporate store. The were not very forth coming about the charges.

Wish I could give zero stars. Scheduled an appointment with Nick at 10 AM. We show up, and Nick is not even at the store. Verizon associate was clueless about current promo going on and trade in value for our phones. This place is a confused joke. Lol 0/10 recommend!!!!!! Needless to say, we went to a different store to buy our phones.

Great experience here, both John and Brandon went above and beyond. Brandon helped me on my first visit John on my second then I decided I wanted a new phone and Brandon took care of me again. Very knowledgeable and patient with me. When I find myself needing to go back into a verizon store I will once again drive past the one in downtown Chardon and head here again.Cant thank both of you enough for your great customer service.

Casey McBride was very professional and knowledgeable. Took good care of us. Would come back to see him for future needs.

Warning! After refusing to pay $20 for a sim card for my new device, John made it so I could not make or receive calls or texts from my current device. I was told by John that since I did not purchase my phone from their store that there would be a $20 charge for a sim card. Upon being informed of this I was appalled. We have a business account with Verizon and have been customers for many years and I had never heard of a fee for a sim card. I then informed John that the Mentor store had not charged me for a sim card when I had purchased my G4 from Amazon then went there for a sim card. He told me they would tell me the same thing. He asked for our account information, which we gave him. Still insisting on the $20 fee I decided I would just go to the Mentor store instead. When I got to my vehicle I tried to call my son, who is an IT technician to ask if he every heard of a fee for a sim card. It was at this point I found myself without service. We had left the store parking lot so I called the store from my husbands phone and spoke with the manager Brandon. I told him the situation and asked him to speak with John and find out what he did to my account. Brandon then informed me that John said he did nothing to my account. When I got to the Mentor store they informed me that John had in fact started a DEVICE ID change on my account that left me without service. The Mentor store gave me my sim card for FREE and restored my service. I went back to the Concord store and spoke with Brandon, who when I asked for their corporate number gave me the number to the Mentor store instead. Their corporate office for Cellular Sales appears to be another state. Internet is a wonderful thing. Shame on this store and their dishonest and not remorseful employees. By the way, they are not a corporate store so if you want to get the best service possible and not have to pay unnecessary fees for a sim card go to the CORPORATE store in MENTOR. Guess it was better in Mentor that day! Also, note how the owner seems to only comment on positive reviews.

While I was there I thought it was amazing service and they helped so much! After purchasing a liquid glass screen with insurance I was told that if the screen broke I would get it replaced for free as long as it was the screen protector. It broke and wasnt covered bc they said I didnt register but at the store they told me it was all ready to go and I didnt have to worry about anything. I was also told that my first months bill was going to be $135, it actually was $183 - once paying my bill they messed it up and did 4 separate transactions before getting the correct amount paid. Just a bad experience overall now that Ive been to the chardon Verizon location and treated with the upmost respect and explained everything in depth. HIGHLY recommend the CHARDON VERIZON.

Jasmine was a huge help, very professional!

I had broken my auxiliary cord off in the auxiliary port and they all tried to get it out. They werent able to, but I was very impressed with their willingness to try!