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T-Mobile
2179 Mentor Ave, Painesville, OH 44077, United States
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T-Mobile
Comments
Su
Review №1

Markale is the best cell phone representative I have ever worked with hands down! I had a very complicated situation and he took the time to explain all of my options and help me find the best one. He is patient, knowledgeable, and friendly. The customer service was great and I would definitely chose this store above the others!

To
Review №2

Awesome experience. Both Markel and Adan were amazing to work with and very personable. They were more concerned with my satisfaction than making any kind of sale. These are the kind of employees that are catapulting T-Mobile to the top of the market. Thank you guys!

Ca
Review №3

Adam has been extremely helpful assisting me with my purchases and all other questions. I highly recommend him as an excellent employee. Thank you.

Mi
Review №4

Very helpful and friendly customer service

Il
Review №5

Spoke with Mark over the phone. Outstanding customer service!

Ta
Review №6

Bethany was awesome she was very informative and helpful I really appreciate all her time she took to help me

Co
Review №7

Very nice workers who tried very hard to correct my situation. Will definitely go back. 😄😆

Ni
Review №8

The store manager, Markale, and the other store associates (Matt, Shane, Bethany and everyone else) were SUPER friendly and helpful. They made the experience very smooth and easy. We switched from Spectrum Mobile, who had terrible customer service; so this was definitely a breath of fresh air! We had a few little bumps along the way with our Trade-ins and rebates, but Markale was able to get things corrected in a timely manner. I definitely recommend this T-mobile store!

Ro
Review №9

Brandon is a great guy, intelligent and thoughtful in the sense that he doesnt just want the outcome that will make you happy today, but next week and next year, etc. A rare find in the sales atmosphere and I hope he is properly recognized.

Gl
Review №10

The manager was very helpful and patient in understanding what I needed and answering any questions I had! Informed me of all the current deals, was very honest with his opinions on phones, and made the switch from a smaller carrier SO easy. Will definitely recommend this store to people looking to switch services.

Jo
Review №11

Total idiots.

Bi
Review №12

Staff was great help

Te
Review №13

Very nice store. Brandon very helpful!! Helped me pick the best plan and phone for me. Will definitely recommend this Sprint store to all friends and family

Ta
Review №14

Great service ! They are very informational. Willing to help you out . You don’t feel rushed. I switched to sprint & have been very happy with it .

Ma
Review №15

Don’t waste ur time for this place.. One of their employee was very rude and liar.He said when you join sprint, we give free speaker but he do it finance.That time He doesn’t tell anything about that finance. Later ummmmm......no more 🙅🏿‍♂️😖😤🥶✋🏿

KE
Review №16

Was at this store and had the best experience, excellent customer service.

Ro
Review №17

Very nice employees. To bad they have to work for a terrible company. 5 stars for employees 0 for sprint.

Ch
Review №18

Very helpful, kind, calm

Ri
Review №19

I called Sprint to replace a broken screen, they sent me to this store, the entrance has a 4 inch curb at the door entrance and Im in a wheelchair, [ not compliant with the Americans With Disabilities Act ], so after struggling to get in they said I had to take it to another store 45 miles away. Im not happy with Sprint and plan on going another company when my contact is up.

Ka
Review №20

Love this location! Brandon was very attentive and helpful during my visit.

Al
Review №21

The manager is so polite and understanding! He explained everything perfectly!!

Me
Review №22

Awesome service by the great employees

Jo
Review №23

Spring is in my opinion, the worst service in lake county. Customer service is not good either

Br
Review №24

Great place, super clean and nice staff

Al
Review №25

Lovely staff. Clean place.

Ja
Review №26

My customer service representative named junior was a pleasure to deal with.

Je
Review №27

Customer service was awesome

Information
6 Photos
27 Comments
4.5 Rating
  • Address:2179 Mentor Ave, Painesville, OH 44077, United States
  • Site:https://t-mobile.com/store-locator/oh/painesville/mentor-ave-waterford-ln?y_source=1_MTcwMTUzMzUtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
  • Phone:+1 440-796-9629
Categories
  • Cell phone store
  • Electronic parts supplier
  • Electronics store
  • Telephone company
Working hours
  • Monday:11AM–6PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Health & safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Wi-Fi:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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