DONT EAT HERE!!!! FOOD POISONING!! THIS IS WHAT I WAS GIVEN YESTERDAY!! MYSELF AND MY DAUGHTER ARE STILL THROWING UP!!! I AM BRINGING THIS IN THIS MORNING AND I WANT THE MANGER TO EAT IT. YOU SHOULD BE ASHAMED!!! DEFINITELY TAKING THIS HIGHER UP!!

Best team ever! Besides the food!

I ordered 2 Texas Brisket Egg sandwiches. Nothing like the picture. Misleading and the smallest sandwiches I have ever received!!! Worst Einstein to get what is expected . Don’t waste your money!

Some weekends are better than others and what I mean by that is the employees. Theres one particular person slow as molasses really didnt care about getting the order done quickly. As I was eating I was observing this person just taking their sweet time. Quickly the line started filling up because of lack of sense of urgency with this person. Guys keep you good employees get rid of the ones that are slow for business sake. Also notice a couple of customers getting irritated... orders were getting mixed up... A turning to a disaster very quickly I even spoke to one person who was waiting to pick up in order I guess he worked for a food delivery service and he said he was waiting for 20 minutes just for bagels.

I normally visit Einstein bagels at the miami lakes location. But decided to come to the one by my house in Pembroke Pines. Located on university. The place looked so dirty and run down. I had points to redeem and the cashier Pauletta immediately said I couldn’t use my rewards. She did not seem to want to work there. Had a miserable face. Not the best experience.

Wonderful breakfast

No such thing as customer service?I started ordering a bagel and coffee before going to class at Broward College. The ability to pull up to a restaurant and shortly have my ready order brought to the car is very convenient.On a couple occasions though the app doesnt want to work. Usually I would go somewhere else but last Thursday I decided to call in and see if they could take my order over the phone. I mentioned on the call that I order online with that store EVERY week for a few months and was having trouble with the call.One of the perks of ordering online is I get a free coffee with my order. This is THE reason I became a customer. So when the blonde regular customer service rep charged me for coffee, and then refused to accommodate my expectations of a free coffee with my purchase (Im already unhappy I couldnt order online) or find someone who could, I said then I dont want it...this is not good customer service and I left.My course goes through December, youve lost a customer. Over a cup of coffee.

This place used to be OK, but it has gradually gone downhill. Extremely slow service, waited 20 minutes for 2 bagels in my last visit.

The food was good. But the customer service from the employees is horrible. Dont expect a hello or conversation. The first time going I order my food and the guy never told me to go the end to pay and wait for the order. Several times I have gone back and its the same thing. The register is super dusty and the coffee was warm. I prefer Offerdahls!! The customer service is great and they make you feel like family. If it wasnt for it being on the other side of town, I would go more often.

Good day I am writing this complaint to your company because I feel so bad for your workers in your pines location. I am a regular customer that has been eating at this location for over 10 years. I have seen and heard the disrespect your staff receives from some other customers and it amazes me how your staff has not quit on your company yet. As a customer that spends money at this location regularly I have never had any issues with the staff here because they are always friendly no matter what time of the day it is. I had to message this company on here because I have never received any response to any complaints I have filed before about the mistreatment your staff receives from other customer. My last incident I witnessed was of another customer throwing her card at the cashier when it was time for her to pay for her food. The cashier proceeded to cash the customer out and the customer throws her card at her, the cashier processes her payment and she tosses the card in your contactless payment basket in a hurry she quickly turns around to help the other worker on the line preparing food. The customer told the cashier she was rude for tossing the card in the basket so I decided to step in and tell the other customer that it was very rude to throw her card at the cashier the lady told me mind my business and I proceeded to tell her that she was very rude. I am so disappointed in this company. I have seen the staff at this location being cursed at, yelled at and had food thrown at them. If this is the way your company protects the employees that work for your business this company needs to be shutdown. YOUR WORKERS SHOULD NOT HAVE TO TOLERATE DISRESPECT FROM CUSTOMERS IN ANY WAY POSSIBLE.

Very fast and good food

No clue how to make an iced Mocha with extra shots. After 3rd failed attempt and 10$ later, threw the curdled beverage in the trash and left.

It used to be nice and friendly now the lady has an awful attitude. Its been 3 times that I got there and they run out of lemons to serve the Nova Lox, she explained that lemons are being use for the drinks now...Hopefully they save some next time for people that like salmon...🤷🏻‍♀️

Go to breakfast spot after the gym! Staff is always friendly

Literally just got skipped in line by a guy behind me, it was visible to the cashier, still she assisted the white guy that blatantly skipped me...I took my black dollar somewhere else.

Love this place, great selection of bagels and sandwiches and the staff is always super nice! Espresso drinks and juices as well. My favorite is the Asiago Bagel or Spinach Florentine. Delish!

Quick, and easy at 7:45am on a Saturday! Staff was pleasant and helpful. Picked up a bakers dozen, and 2 spread tubs. Happy customer!

Great staff, great atmosphere

Amazing people. free dog treats for your little friend and!the food there amazingif you go there YOU HAVE TO TRY THE PLAIN BAGEL WITH EGG AND BACON

Their app would be better if it allows for customization but ultimately their food is good and they’re quick. Their rewards program is great as well.

I went to location on yesterday, my order was not the way I ordered it at lease to my understanding, by the manger aahana she was so rude, going back in forward in front of the other customer. Never said she was sorry to me at anytime . She need customer service training, I will never come to that location . I spoke with Felica this morning when I call she was excellent and apologized but Ashanta is not good for that store she told me customer is not always right s that sad .

I just love my Weston Einsteins bagels! I am never disappointed with their freshly made, hot egg sandwiches, scrumptious bagels, and delicious Vanilla/Hazelnut coffee! The atmosphere is pleasant and friendly and I really enjoy the special, professional interactions of the staff to handle a very busy morning crowd. I come back here a lot!

Food is good, but the waitstaff that we just dealt with was very rude. Didnt listen and seemed that she was not in the mood to be working with customers. If that is how service will be at this location, we will stop doing business with them. We are a close business and often get lunch here but I question that after today.

Weekend manager interrupts you like she doesn’t care that your giving an order and talks to employee about coffee machine. RudeSaving food for orders unacceptable.Never will I come here on the weekends for a gaggle.

Lots of parking in plaza.Two tables outsideDue to covid restrictions no dine in but can order in and mobile order pickupWas very quick efficient and contactless payment made for easy in and out experienceRecommend the location.Bagels fresh food was tasty

Food is always good but I think the customer service is horrible!

Maritza is nice and a hard worker. Keep her! Great store.

I always love going to Einstein Bagels for a healthy breakfast alternative than McDonalds, Burger King or Dunkin Donuts. They have good coffee as well. If coffee aint your cup of tea, they also have water, soda and juice.

Very nice spot with great coffee, especially great cold brew. Chill area for a quick afternoon coffee break or lunch.

Awesome! I eat breakfast here pretty much every morning. Great staff. Very warm and welcoming. Orders are always accurate. The food is always delicious. Go early as possible. Theres always fresh bagels and never a line.

Good food, good service. They are praticing social distancing.

So fresh and delicious

You need to get people to work and keep the place & tables clean. And if you have bagels oven make your own. Think of other ways to improve business. Good luck

I havent been to this Einsteins in a couple years and let me tell you the service is💯% better!! The staff was great and the food was out in a timely manner. Definitely coming back real soon 😁

Been here twice. The bagels are pretty good. I’ve learned that if you want the popular bagels you need to go before 8 am because they run out early and I’m not sure if they replenish them.

Arrived at 5:02am (they open at 5am) a girl was walking around texting. I knocked on the window where I was told through the glass they dont open till 5:30am. Called the corporate office who was very helpful and requested the district manager to come open the doors for them!! How embarrassing for that store they definitely lost my business. Ill never return to that store. Still in shock.

I don’t think I ever had any negative thing to say at any Einstein bros location. It’s so hard to always get something new because I have yet to get tired of my usual 😭😩. I love there bagel sandwich, to the smoothies, lattes and even the quick treats to pick.

I normally like this location for the quality of food, and the customer service. However, when I visited today and placed my order, I wasn’t informed that they no longer carried my order until after I paid and waited a significant amount of time for my food. Once their mistake was discovered, I wasn’t informed, but I had to overhear the employees discussing that they no longer had my selection. When I inquired at the register, the cashier told me to “hold on” for a moment while she rang up other customers. While I waited, several people who had come in and ordered after me were served and left. Finally, someone in the prep station asked me if I wanted them to change my order, but I had to ask her if they would refund me the difference since what I had already ordered and paid for was more expensive than the sibsituition. By the time I received my food, it was almost 25 minutes from the time I initially ordered.My concern is not the restaurant no longer carrying my initial order. However, it is being allowed to order something no longer in stock, being charged for that item, then having to wait to be informed that I would not be receiving what I ordered.

I love that chocolate chip Bagels thats all I buy

The manager who checked us out couldve been friendlier, knowing it was my moms birthday he couldve wished her a happy birthday let alone happy mothers day! thanks for the napkin - oh thats right you didnt give me one #togoorder -

This location at Pembroke Commons is definitely not what it once was. The employees are complacent and have no urgency to serve you. For two days straight Ive gone to buy bagels for breakfast at 10:30am and theres no Asiago bagels ready with a wait time of an hour. The Vanilla Hazelnut carafe empty and no one paying attention you have to let them know. The cream empty, you have to alert the staff. Really disappointed, so now I have to buy bagels from Publix instead. This doesnt make sense.

Pumpkin Bagels and Pumpkin Cream Cheese I wait all year for these to come back so good, Coffees great also!!

Loved it last day on holiday here visited almost every day

This Einstein location was sketchy for a while. High turnover of employees plus they never had the ingredients to make what was in the menu. But it seems to be doing much better as of late. And the people have always been friendly and they do have alot of regulars.

The bagels are great. The service is excellent and its location makes it a great place to stop. Management at this store is a very one sided affair. It fails to hire and maintain whites which provide approximately 50 percent of its business. Great bagels for a store that remains challenged over its hiring practices.

Great bagels. Thats all. Absolutely no customer service. No hello, no thank you, no have a nice day, no smile. I felt like I was inconveniencing them. There are plenty of other bagel places in the area. Ill go to the others.

The food is pretty consistent compared to the other locations as this is a chain but the service here is less than satisfactory. The employees should be a little more professional in my opinion.

This location is great staff and atmosphere is friendly and welcoming. They also have a decent rewards system and selection of menu items

Great bagels, fast service and clean. My 5yr old son and I love eating here. The only downside is they can get really busy and run out of the popular bagels.

Dont fret if its busy, it is worth the wait.

I wish there was one where I live now I would be at it every day. All I can say is AWESOME

I love this place. Couldnt begin to find a complaint. Its just not that type of establishment.

Great food, coffee and service. Make sure ALL the staff is courteous and friendly to your customers 😁

Today I visited this location (as I have many times before) and they were quite busy. the service took a long time (I was there around 20 mins for takeout) and I realized quickly that at first, only one employee was visible. others eventually appeared but this one employee, Stephen, was amazingly helpful and was doing his best in a bad situation. he could have easily been short, stressed, etc, but he wasnt. he remained pleasant and helpful among even though he was clearly having a bad day.instead of remembering a long wait, what now stands out is this employees great attitude.

Always good. Fast service and friendly staff.

The best Bagel shop.

Their app is dumb but the bagels are delicious

Good service. Courteous employees.

Went to Einstein’s this afternoon for coffee.The website says they close at 3:30 PM. I went at 2:50 and the cafe was already closed with the door locked.

I dont even know where to start . The place is filthy and smells like spoiled milk .The customer service is garbage and the turn around time is terrible. People ordering after us were being served before us. Waited for almost about 15 minutes before getting 2 simple bagels . Will not be returning.

I absolutely love this place great food great employee

Quick service fresh baked bagels and fresh orange juice good for breakfast

Typical Einsteins, Great atmosphere, friendly staff, and plethora of menu choices

The worst! Have been there multiple times..without fail is there all varities of bagels available.clearly if you dont get there by 8 there arevsrya limited options...and today no only no bagel choices, all coffee containers were empty...terrible!!!!

One of my favorite places for blended coffee drinks and gourmet bagels!

Just eh by Einstein standards.

Lets see, well first off there are real ppl working here they have lives and also have bad days just like you and me are intidalled. Thats said all these 2 and 3 star reviews from ppl that have done 2 and 3 reviews ever should have no barring on this places rating. That said I come here if not everyday at least every other. Why because its like working in the cafeteria at work somewhere. They energy here is good and the staff reciprocate. Ive never seen and incident in this place where a person was genuinely dissatisfied on any scale. Does it happen? Hey we all clock in some where and it doesnt always go as planned. Amazing staff and service period. And showing up at the door minutes before anything opens is a bad idea. So dont stress your thumbs out rating based on you being to lazy to make your own bagel and coffee in your house @0500 geeeesh get real ppl.BTW this is a real review and I am in no way shape or form associated with this company. Thanks for your time reading cheers

Their Asiago bagel is the best and their ☕ is real good. Better than Starbucks.

I always visit this location great food and awesome service.

All though I do like Einsteins this one is deplorable. The ratings mest be paid for, no way anyone would say the food or coffee is good. The coffee is always burnt.

Like always they don’t have what you want third time I’ve come here they don’t have bagels and I’ve come earlier and earlier earlier each and every time and it’s funny when I walked in I heard them say 20 minutes for a new bagels I way down 925 minutes the lady tells me 45 minutes until the bill comes out how do you sell bagels at the bagel store I don’t have what you supposed to have

I just went to pick up some fresh bagel and despite the bad reviews i read i went hoping for the best and im so glad i did,the service is great fast and the girl was very patience with me telling me the specials they have and all,go on monday when they have 13 bagel for 6.00.definitely going back

The staff is great, courteous and very patient. No problem whatsoever.

Love, love their bagels, especially the seasonal ones. Cranberry is my fav right now.

Ran out of bagels in the morning. I understand that its busy, but they should have provisions for these types of busy days.

Good quick bite to eat

Great service and more importantly great people at this Einstein. I eat here nearly every morning.

I suggest you choose another place. I ordered 2 sand which bagels and even reminded them as their making the bagel whats on it. Of course both sandwiches were not made right so I had to wait again for them to make new ones with no complementary nothing to make them look more professional. Worst employees.

Nice friendly staff.

Purchase. Service. Love those bagels.

Delicious and great service as always

Excellent tasty bagels

Bagels are ok and the tuna salad was just gross. The onions were old

Fast, friendly, and great place.

Great food and service

Best bagels in Miami lakes

Just horrible!! Bad customer service and employees are not pleasant at all. Asked for a protein bagel and they only had one by the time I finally got to pay they told me they dont have any as mines was already sold to someone else. I left without buying anything and will never come back to this Eistein again!!

Try the country chicken biscuit 🧡😺

Good place for bagels...

This location never answers the phone. And usually theres only one person in the morning making the food 😐

Manager slam the door run on my fingers and didnt even give me my spread for my Bagels he forgot it.

All employees were women bickering unprofessionally about something. Rude and unwelcoming service. One employee sitting in back talking on cell phone. Very unpleasant experience and will not be returning here again.

Order a bagel sandwich and ask the lady to make it a close sandwich I was told they dont dont do I will have to do it myself worst place ever would never go back .

Doesn’t answer phones for call ahead orders.

Delicious bagels wonderful service

Very good service.

Nice cozy place for bagels

Variety and great taste.

Fantastic bagels

Good customer service!!!!