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Queen Beauty Supply & Salon
12105 Pembroke Rd, Pembroke Pines, FL 33025, United States
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Queen Beauty Supply & Salon
Comments
Ya
Review №1

They close around 8 pm. Dont pick up the phone when calling. Wasted of time and gas to find the door locked.

Ki
Review №2

For the love of GOD, RUN. Im not even going to go in on the empty shelves. The customer service is better anywhere else. Like just go to Sallys if you have to. These people are rude and from the looks of it theyre on their way out of business anyway. Just help them speed up the process.

Di
Review №3

We are disappointed because we arrived at 9 pm because google maps said it closed at 10 pm and once we got there an employee said it was closed even though the lights were on.

Eb
Review №4

Very disappointed. The store barely had anything. 5 or 6 items that i went into the store for were not available.

ED
Review №5

When making a delivery you get good professional treatment

Im
Review №6

The employees, Nancy & her twin sister are Great. They are Super Sweet.😊 They MAKE the store! If it werent for them, they would get 2 stars.😜 This beauty supply is VERY Pricey. They dont Always have products restocked. And they dont have Various products.

Sh
Review №7

Horrible customer service, if I could give them a 0 I definitely would. I was in line first and a man who works there assisted a person that wasn’t standing there before me then on top of that the girl over the counter saw me and didn’t even offer assistance either. I will never go to this low budget hair place ever again, only reason why I went this time is because it is convenient to my job

Jo
Review №8

Did not find my large size ecogel.former supplies are not replaced

Va
Review №9

PLEASE READ REVIEW BEFORE GOING!It is very unfortunate what happened recently since I purchase all my hair products at this store even though I have another hair supply store closer to me. The only reason I return to this very store it is because of the young lady who is very friendly, and knowledgeable about all the hair products.When a hair supply store stock their shelves with bad products from China, they should take responsibilities for it. However, a manage from this store tells me that he cant give me a refund nor exchange for value of the product which was accompany by a receipt.Its a shame since I like going to this store but I will cut my lost and go where customer service means more than just a sale. I will be contacting BBB to inform them of the products that are being sold in the store.If you have any merchandise you would like to exchange due to how its made, please dont go to this store. They will not take responsibilities for any possible damages.

Ph
Review №10

The workers are very pleasant. It is also stocked well. I was able to buy everything I intended to

Ja
Review №11

I love this beauty store for the simple fact that all the employees are extremely helpful! They know the products inside and out, very knowledgeable and helpful. One specific employee Daila was absolutely the sweetest and gave me great advice on my hair! I recommend this beauty supply store to all

Be
Review №12

Well stocked store with helpful and knowledgeable staff. I get my African black soap from here.

Ve
Review №13

Excellent product selection. Low prices. Nice pleasant girl working there. No complaints.

Se
Review №14

My wife called beforehand to make sure they had the product we needed and the lady was nice and said yes but when I got there to purchase it (which was half an hour before closing time) they had the door locked and the guy standing around pretended he couldnt see me. I waited for them to come out and it was STILL before closing time and I explained my wife had just called and I drove there as soon as we heard they had the product and he asked if I was paying cash he would let me purchase it, if not then no. I told him I didnt have cash and I pointed out that they closed at 10pm according to what they told me over the phone and what was on the door. His response were gone by 10pm, we dont close at 10pm. Dont bother in giving them your business, the customer isnt to their interest and its no wonder they have to close up early because business isnt booming for them.

Ja
Review №15

I found exactly what I needed here with help from the amazing costumer service. Seriously, the people working here are so nice.

Pe
Review №16

The store is okay. Hair extensions are expensive for small bundles, wigs are good, and the extensions not behind the desk last for a couple of weeks. Dont always have supplies restocked and the customer service is slow. But on the positive it does have good hair products for washing or styling.

Le
Review №17

I purchased my first wig. The sales girl named Melody was so helpful and pleasant. I would definitely go back to the store for all my hair and make-up supplies.

Lo
Review №18

Good place to shop good quality products,great service

Ch
Review №19

This beauty supply store completely jacks their prices. You could order from Amazon, have $5 shipping, and itll still be cheaper than QBSS. They do have a wide variety of products, but their wigs suck. Also customer service is absolute sh**.

ba
Review №20

Nice customer service, needs to stock on the shelves, low on items and selections I needed.

Ni
Review №21

This store is lacking a lot if stuff abd for a haur store they dont have much hair . but on the upside customer service was very good so i give it 4/5

Br
Review №22

The service was horrible and hair quality. I brought Marley hair from them and the texture felt like kanekalon hair. I could have saved money buying that hair instead. I went to return it they close at 8 I showed up 10 min before and they already closed down and would not let me exchange. The manager wouldnt even speak to me he just ignored me and shoved me off.

Ja
Review №23

Well stocked organized store with fair prices. Check out their deals.

Ni
Review №24

Theres someone always around to help. Great customer service.

An
Review №25

Just wanted to say thank you for having the supplies we need. Youre the closest beauty supply store to our Miramar West home and I am so thankful that you are there. Your staff is always friendly and helpful. Thank you. I am thankful that you give me an option to purchase the Iaso Tea from your store. I am so glad beauty supply stores are now selling this tea. Thank you. Its delicious and it helps my stomach stay flat. People are always believing I am in the gym and eating healthy. I wish...but its all the tea. LOL. Again, thank you for the products you sell.

ma
Review №26

Dont have a variety to choose from

Ka
Review №27

Im just giving 5 stars so everybody can see my comment, this place is terrible and the owner its an idiot, they sold me a Babyliss Nano Titanium that doesnt work and I tried to change it and the owner didnt change it or returned my money. Im not buying anything else here. WORST COSTUMER SERVICE!!!

Li
Review №28

Very helpful and knowledgeable staff!

Ne
Review №29

I really like this beauty Salon

L
Review №30

Nice store.

Pr
Review №31

Staff Treated me very bad. But supply is good.

Ma
Review №32

Very Pleasurable experience at this location!

Mi
Review №33

Staff treated me horribly, 3 times Ive been in that store hoping it would be better each time and sadly it was worst !

Ol
Review №34

Super

Me
Review №35

They dont go by the hours that are posted. The owner was rude. They did not have anything i was looking for. I will stick with Sallys and Diamond Girl.

Na
Review №36

Got what I needed for my blowout

Fr
Review №37

I am very disappointed,until I had the need to return a few extensions that gave the same length of my hair, do not use or ungrace them and take the ticket had not spent 24 hours and I invented a stupid excuse, I did not return the money, hopefully they come of profit my tip, because never again I return and I hope nobody returns there bad treatment.

FR
Review №38

Staff very RUDE see you looking up for products and they dont even offer customers services and when ask questions they look at you with Attitude and on a nasty tuned if you dont find it then means we dont have it ..

Ly
Review №39

Nice prices

Gi
Review №40

Everything you need about hair

Ch
Review №41

A little pricey

Th
Review №42

Great service

Ca
Review №43

It was ok

LU
Review №44

Love it

An
Review №45

Good

Ma
Review №46

I did not find anything

Information
28 Photos
46 Comments
3.8 Rating
  • Address:12105 Pembroke Rd, Pembroke Pines, FL 33025, United States
  • Phone:+1 954-436-7747
Categories
  • Cosmetics store
Working hours
  • Monday:10AM–10PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–9PM
  • Thursday:10AM–9PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:10AM–10PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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