The guy who switched my grandpa plan was very kind and pleasant and he helped me through

James was very very knowledgeable and polite. He took me through every scenario to make sure i got the best deal possible. All while still helping other customers when he could in between and making sure Covid capacity stayed at its minimum. All in all this is THE Verizon dealer i will use from now on.

James was very helpful and answered my questions via telephone. He helped my husband, who was there while I worked, choose just the right products for me.

James is by far the best rep at this location. Always make me feel welcome and happy no matter what I’m coming in to purchase or inquire about.!

James took his time and made sure that everything that I needed was taken care of before I left.. He also treated as family and not just a customer...overall James is by far the best Representative at the store.. thanks again for your help James I really appreciate it.

My experience with James was very professional hes a Awesome Customer Service he always pleasant and he makes you smile with his humor great person

I went in looking for a charger. He sold me a life time warranty charger. That is exactly what I needed. Thank you James and Verizon!

First salesman Todd was not good. Waited for James to come in. (We had dealt with him week before) James was great upgraded my phone and answered all my question

As usual,This is my 2nd visit to this store in the last week.And I have nothing but good things to say.James handled all my needs.I was in and out.This location is highly recommended.

Todd was very polite. Answered all my questions. Was in and out in less than 20 minutes

Customer service was awesome. James was quick and proficient and really helped me out .

James was amazing and very quick great conversation I love the Verizon team there!!

I enjoyed James . Well be going back again

Everyone is very cooperative, kind and much helpful!

There are usually just 2 people manning this store and they seem very sales driven. Whomever they may be. Verizon is creating this atmosphere. My rep was very knowledgeable and claimed to have been lied to about my being able to go back to my previous plan if we decided not to keep the device that caused us to have to change in the first place. I had to wait a month to change back and Im really not sure if it is the exact same plan or not.

James works Crater rd Petersburg just fixed my phone for GPS sound so quickly and showed me how. Exceptional service and extremely professional. Thank you Verizon for a representative you can be proud of to represent your company. .

I went to the store 4/29/20 as instructed from a rep over the phone to get my new iPad connected (sim car was DOA) the manager was able to get the situation resolved and gave me a new card. I know it was a loss for his store but he still went out of his way to help. Thank you.

James did very well and professional. Need more like him at Verizon

I got my phone with Verizon in February of 2015. On my first visit to get my phone I was told I could add my phone to the data plan I already had in place for my tab. and it would only raise my bill $10.00, making my bill $50.00.So imagine my surprise when i get my first bill for over $100.00. Well come to find out the data plan I had did not have talk or text so it could not be used for my phone, which i paid $100.00 for with a 2 year contract. And if i wanted to turn the phone back in because the Trainee that helped gave me bad information i would have to pay $50.00 restock fee.Not happy but i kept my $100.00 plan. Fast forward 9 months, I am trying to buy a new phone. I want the S6 Edge +. It normally retails for $864.00. (64 GB) But on Black Friday the website says its $764. So I go down to the store and they tell me I Have to order it online for that price.I go home try to order the phone, and it wont let me cause I am not due for an upgrade, I am not trying to use an upgrade I am trying to buy the phone outright, I call the customer service number, I am on hold for 20 min. Finally get helped the lady cant see the sale price and asks me to screenshot the ad, I do and email it to her, she places me on hold and the call is disconnected.I call back after work at 9, In a 2 hour span of dealing with this i am disconnected 4 more times when they try to transfer me. and to make a very long story short, if you want the $100.00 black Friday deal you have to do it with a payment plan, you can not pay almost $800.00 in cash up front.I will be going to T-Mobile tomorrow, they will buy out my contract and i will get my phone through them, while their network is not quite as good and Verizon yet (they are working on more towers currently) their customer service and dedication is well worth the change.

The service in Petersburg Va was amazing

Today 3/13/2020. While at your store I got very or excellent service, the representative Kamron was extremely knowledgeable and very helpful

Todd was good. He set up my phone in a very simple and easy to use way. I would definitely recommend the service.

Scott and Todd were absolutely incredible despite the internet issues. This will the only folks I deal with from here on out. They both deserve a raise!

The worst store I’ve ever been in. Never in 13 years of dealing with Verizon have I had such a bad experience. Don’t ever go there.

Todd was exceptionally profession and helpful. Courteous and nice. I am excited about my verizon hum.

I think Scott was the best person I have delt with in a long time. He was great.

Todd was very helpful and pleasant. Excellent rep. He should have a halo over his head.

Todd did a great job setting me up with a new iPhone. His performance and speed with getting me in and out was real good.

Todd and Scott took care of all my need. Outstanding service. Would recommended them to all my friends. Best in service.

Brad and Jonathan A++++!I left Verizon after 8 yrs, because of the horrible customer service. I was tired of being bamboozled by the reps and having surprises on my bills EVERY month! I had to come back to Verizon due to coverage issues with other providers. I must say I was terrified to deal with Verizon again, my pockets cant afford the surprises. Brad and Jonathan have restored SOME of my faith back into Verizon. These guys were so pleasant to deal with and I felt like they were being honest with me. They were patient and detailed, answering my thousands of questions and they gave great customer service to the other customers as well.I strongly recommend dealing this store and these 2 guys. Well done gentlemen!

Todd was excellent. I got the best phone on the best network. I would recommend this to all my friends.

Todd was wonderful. Super helpful. The best customer service I have ever had.

Nicole did great helped me go from prepaid to a regular account. Got me a new XR w 300 off!! You got to work with her!

Todd gave excellent service. Outstanding. He should get a raise.

This is the best store ever .They are a great help to me and my family .I really appreciate their effort to make sure everything is right with my new phone I highly recommend them

Todd was good. Everything was good. He explained everything well to me.

Todd gave good service and is a great employee. Atmosphere is nice. I like it here.

Todd was very knowledgeable. He provided great customer service and I would recommend Verizon to any of my friends.

Almond and Matthew were awesome. Love my new galaxy note s9.

Great with small business accounts! Really knowledgeable on everything Verizon. Ask for Brittany! She is so patient and helpful.

Todd was very understanding of an old person who needed lots of guidance. Excellent service.

Todd was awesome. Everything was taken care of. I was truly and throughly satisfied.

Todd was very helpful and knowledgeable. He was very experienced and knows his job very well.

Todd offered outstanding service. I would recommend it to all my friends.

This is the best store...the only one we go to...Amond was super nice and very helpful...Matthew was also very nice...great store!

Amond was an excellent sales rep and had patience with meI highly recommend this store and his help

Todd gave good service and I like my new phone.

Horrible, Petersburg Verizon representatives is simply awful, noone stays there very long, I understand people ascend to higher positions, but the managers etc...doesnt leave any kind of guidelines for the next management/employees!!YOU HAVE TO BE GREAT IN EVERYTHING WE DO. IT WILL MAKES US GREAT PEOPLE!!

Todd gave good service and I like my new phone.

Todd gave good service. I love my tablet.

Todd had a lot of patiencee and I really like my new phone and tablet.

Awesome customer service. Amazing. Superior.

Todd was very nice and patient. I learned how to use my new phone.

I am just leaving the Petersburg Verizon store and I could not be happier! MATTHEW was the most patient and informative rep I have ever dealt with at Verizon.

Todd gave good service. Great employee.

Todd was a great help and very knowledgeable about all the devices and plans great service!

The customer service here ius outstanding. The only downside is the location. Trying to make the turn off of S. Crater is extremely difficult.

Todd and Scott were excellent. Everything perfect.

Kamron was steller! He went over and above. Would go nowhere else!

Todd gave good service. I like my two hums.

Walked in and there was about two people ahead of me. The problem I had was there was no acknowledgement. Ill be right with you couldve got this business a higher rating. I stayed for bout 20 mins and still no acknowledgement so I left.

Todd gave excellent service. Wireless phone charger was not in stock but I ordered it to drop ship.

Todd was informative and gracious. I love my phone.

Todd was very helpful. Great customer service.

Todd gave good customer service. I like my note 9 phone and tablet.

Kamron did an outstanding job!

I like my new tablet and phone. Todd gave good service.

Excellent service

Todd gave good service. I like my phone and tablet.

Todd gave good service. Todd was great.

Todd should get a big raise for his patience today.

Todd gave good service. I like my tablet.

The rep was very knowledgable and helpful with the purchase of the new phone.

Todd gave good service. I like my phone and tablet.

Todd and Scott were very informative and helpful.

Did not resolve my problems.

Todd was knowledgeable. I like my tablet.

He was the best

Very delightful. Very helpful.

Todd gave good service. Above and beyond.

Good customer service..Way over priced and I dont understand why they dont have unlimited data

Todd gave good service always.

Todd gave very good service.

Todd gave good customer service.

Todd gave good customer service.

Todd was very professional, super fantastic.

Todd gave good service.

Todd gave good service.

Todd gave excellent service.

Todd gave excellent service.

Todd provided good service.

Todd gave outstanding service.

Todd gave wonderful service.

Todd gave great service.

Todd gave excellent service.

Todd gave good service.

Todd should get a raise. I like my new phone and tablet.

Todd gave awesome service.

Todd gave good service.

Todd gave good service.