I am not surprised to see that most of the reviews for this company are bad. I Was having trouble with the original code they gave me upon renting it. Which obviously wasnt the right code. Had to go through 5 or 6 codes upon renting it. Upon trying to return the machine recieved the same code that Didnt work the day before. Called customer service and the lady that answered was extremely rude nasty and disrespectful. Hung up in my face twice. Maybe she was upset she had to work on Saturday...After that experience I will never rent from them again to avoid having to deal with kind of treatment.

Rented machine on 1/7. When I arrived home and unloaded the machine it was beyond disgusting. I took pictures and sent an email within 15 minuets. I spent 45 minutes cleaning the insane amount of dog hair and human hair out of the machine. They did not respond to the email and after returning the machine I had had enough of them avoiding me. I called them and them both reps blamed ME for not getting with them sooner. My job is not to check your machines. My job is not to clean your machines. I did get with you. I did send you pictures. This is a complete and total lack of caring for the consumer. NEVER again will I even consider using your awful product and your even worse customer service. I HAVE THE PICTURES TIME AND DATE STAMPED.

On 10/16/19, we purchased the Rug Doctor Pro-Deep Carpet Cleaner with Motorized Hard Floor Tool and several other accessories for a total of $645.86. Many years ago, we purchased he Rug Doctor Wide Track Carpet cleaner and have been very satisfied with it. Unfortunately the floor cleaning attachment broke and could not be replaced, so we bought the Pro-Deep Cleaner with the Hard Floor Tool, that was to be used exclusively for floor cleaning in our home, In late December, 2 1/2 months after purchasing the machine, the motorized hard floor tool hose split apart from the coupler and rendered the machine useless for the purpose that we purchased it (see attached picture). In January, I made my first call to Rug Doctor customer service about the broken part. Since the beginning of the process, I have spent over 2 1/2 hours either on the phone, responding to e-mails, furnishing requested items (purchase receipt, picture of broken item, our address, our name, serial number of machine, etc.) to Customer Service. I have been told over the phone and in email multiple times that We are sorry for the problems you have experienced with Rug Doctor. A replacement part can be sent to you at no charge. These promises were never fulfilled. On 7/9 at 10:37, I spoke with Rosa who told me that I would receive the new tool within 2 weeks. At 4:41 today, I received an email from Patrick Cole stating that our machine was manufactured in 2016, so they would have to confirm the warranty with sales receipt and could I please send it to them. Are they kidding??? How many times do I have to send in the information? Is Rug Doctor selling 3 year old machines and telling people they are new (ours was not refurbished). They have done nothing but give me the runaround over something that could have easily been resolved 6 months ago. Stay away from this company!!

Im sad to say the Rug Dr. has terrible customer service and lack of concern about dirty machines they are renting out on a regular basis. And an inability to honor their $3 coupons.

I had to go to 3 different locations initially to rent the machine becasue non of the kiosks work at walmart. When trying to return, the kiosk I originally got it from does not work, I have called the rug doctor customer service over 10 times now, and emailed them 5 times trying to get help. Instead of returning my calls, they are charging my credit card for the actual rug doctor of over $300, plus day of use. I should only have one day of charges. Do not use this company at all.

I am blessed to have a job here. the atmosphere is laid back, casual. the people are a bit uptight. they keep restructuring, so Im not too secure in my position here...they keep saying, if you do this then this will happen... Theres a negative undertone in a place that has the potential for loyalty from their team.

DO NOT RENT FROM THEM!!!!! I rented a rug doctor from them for 40 dollars and the pump was broken. I called and they told me to go back to store amd call the kiosk number. I live 20 minutes away from the nearest store and had to travel back and forth 4 times. They told me to keep the rug doctor till someone gets ahold of me. Its been 2 days, ive called 20 times and no luck. I will be getting my money back and compensation for my gas or else i will be sewing not going to continue paying for something that doesnt work.

Rented the rug doctor at Walmart before Christmas Eve to clean up some spots. The brush failed to turn even after performing troubleshooting steps. I intended to spend an hour cleaning up a few spots getting ready for the holidays, but instead spent several trying to get the machine to work. I ran out of time to return the machine to Walmart because I had to do my best with what I had which ran much longer than planned. I called rug doctor and was told they would refund my money. The next few days were holidays with family coming and going. I was not able to return the broken rug doctor machine until several days later. I received a charge of $325.25 and another one for $113.73 and a refund for $37.91. I called rug doctor and they refunded the $325.25, but refused to refund the $113.73. I rented the machine on 12/22 and returned it on 12/27. Rug Doctor had zero consideration for the holidays and refused to refund the full amount.

Great service, Linda was very helpful throughout the whole process.Great deal too, went to 3 other carpet stores, Rug Doctor, LLC had the best prices. Installation guy was cool too, very helpful.

They offer attachments on the rental site that you can add for a fee. So I added an attachment to clean the stairs only to find out at my chosen pick up location they never have those. Dont waste peoples time.

Awesome people work there. Great customer service. Great products

I sent my rug doctor deep cleaner in for warranty repairs. When I received it back it wasnt put back together completely and the just threw the extra parts and screws in the bottom of the box. I called them and they had me return it again so they could go through it and put it all back together right. I just recieved it back from them supposedly going through it and making sure everything was fixed and assembled right. Now it doesnt work at all. So now they want me to send it back again. This place is terrible dont buy their products.

Ordered a NEW replacement hand tool for our steam cleaner. They sent USED parts and when we contacted them, they tried to make it seem like it was our fault that the part was sent USED and DIRTY. When they finally sent a replacement for the original order it was USED as well. Absolutely ridiculous! Their customer support is severely lacking. I think we will be buying a steam cleaner from a different manufacturer at this point.

Most people playing your carpets on weekends I would think. Im working on mine and the machine doesnt work after I spent 50 bucks. No support anywhere phone number on the literature that comes with the machine. Very very very poor. Its obvious they dont not care about customer service.

I found and returned a Rugdoctor 4 months ago and they claim they couldnt give me a reward because the lady that directed me how and where to return the unit no longer works there so if u find one dont waist your time returning it i f I find another one Ill burn it and piss on the ashes before I waste my time calling them what a joke and it states on the machine if found return 4 a reward

Horrible. Would not recommend whatsoever.

Inner suites still need some work.

Wasnt here maybe George Bush was