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Velvet Box
Polo Town Crossing, 2108 Dallas Pkwy #202, Plano, TX 75093, United States
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Velvet Box
Comments
Ja
Review №1

Very nice selection of lubricants, lingerie, toys and novelties for gatherings and gifts. My cashier was knowledgeable and friendly. Thank you!!

Al
Review №2

Staycee was very nice and helpful!! I go here all the time and everyone is always so happy to do their job. They also are very familiar with every product and really know what they are talking about.

Je
Review №3

Walking in the store it was beautiful everything was super organized. This was my very first time coming to the store and Vanessa was awesome in helping me select what I was looking for and made sure I was educated. I definitely recommend this store!

M
Review №4

Stacy was very helpful and professional. It felt more like talking with a friend then someone who would make it uncomfortable. Definitely going back.

Ch
Review №5

Store manager Stacy is amazing! A hype woman and expert you need 🤪

Ma
Review №6

I purchased underwear for my girlfriend, they were they wrong style so I and tried to exchange them. They told me they had a policy of no exchanges or returns on underwear. There were no signs in the store regarding this. They also told me you could not try on underwear in the store due to Covid but she did weeks before. But she never tried on this particular pair. I left disgusted with the fact that they made no attempt to make this right. We will never be shopping there again, and I do not recommend anybody else does either!! I would preferred to give this place no stars but I couldn’t make this post without selecting a star...

Ca
Review №7

Excellent place! Great selection, very friendly and helpful staff. Would absolutely recommend it!

Qu
Review №8

Taylor is an amazinggggg sales associate, super friendly and helpful had answers for every question I had and was very engaging making sure that I was taken care of while I was inside the store with any needs or questions about things she needs her own store honestly or a raise or something like Ive never felt so welcomed and comfortable in a toy store. Amazing amazing Job

No
Review №9

This is a clean store, a great product selection, with a very friendly and knowledgeable staff. They fit the triple win: benefit to buying local, getting great customer service, at competitive prices. The customer service is what brings me back more than anything else.

No
Review №10

I have never shopped for lingerie before! The store was clean and laid out well and didn’t have that sleazy feeling some adult stores have. The sales associate Emily, the most amazing person, was super knowledgeable about the sizing for different brands. She also seemed genuinely interested in my lingerie journey and had amazing recommendations. I will absolutely be returning in the future.

Mi
Review №11

Emily was super helpful! She was super sweet and very knowledgeable on all the products. I highly recommend coming here and letting her take care of your product needs!

Sa
Review №12

So I came in not really knowing what I was doing lol very inexperienced with what I was going for! Luckily, Emily helped me every step of the way! I got everything I needed on her recommendation and LOVED everything! I’ll definitely be back to try new things!!

Ju
Review №13

Autumn was phenomenal! She helped me answer all my questions and made me feel super comfortable when I was shopping! She helped me pick out some great lingerie that makes me feel confident and sexy! I live over an hour away and there are a few closer shops but I will definitely be going back to the Velvet box!!!

Ta
Review №14

Came in for the first time. Taylor was very helpful and helped me every step of the way when it came to explaining different products and fragrances.

Na
Review №15

Ma and my boyfriend went there tonight and we experienced an amazing time. Emily helped us with locating some new toys and an outfit for myself. She also educated us and I would honestly say that she has great customer service skills and is manager material.

Ni
Review №16

Such a great experience at this store! Emily was a huge help. A very body/sex positive store geared towards women. Other stores sometimes feel a little sleazy or are filled with men and it’s easy to feel uncomfortable. Had an awesome experience shopping for lingerie/toys and will definitely be going back!

Br
Review №17

My sales rep Emily was amazing and patient and helped me explore many options. She had great knowledge of the different products and I definitely learned a lot about what I might need and want. And I am sure I will return to get some other items that I’m very interested in. I also prefer the velvet box over condom sense. Much better experience.

Er
Review №18

So worth the trip visiting this amazing store!! We found this store by accident but everything looked new! Great selection of toys, lingerie, and good vibes. The employee was super nice and accommodating!! I would love to come back here :)

ky
Review №19

Emily is amazing! Friendly helpful and patient. She always gives the best advice when shopping. Definitely became a regular customer because of the outstanding customer service at this location!!!

Ke
Review №20

Stacy Was Great Very Helpful Loved Her 💕💕

Mi
Review №21

Autumn was fantastic. Very knowledgeable and sooo friendly. The customer service here is superb. Clean and safe atmosphere. We will definitely be back.

Gi
Review №22

The sales associate was very welcoming and friendly. The selection of lingerie is very elegant from the teddies to the one pieces and is reasonably priced without breaking the bank. Navigation to products is very organized without feeling like you’re going through a maze. Will be back again for my intimate buys

Ha
Review №23

Amazing store and great staff that can help people find what they need. The classes there are great!

Ti
Review №24

Really great place! My husband & I enjoyed the velvet box so much more than Saras secret or New Fine Arts. I unfortunately cant remember our sales ladys name, she was young, red head, glasses & had the sweetest demeanor & was so so helpful. So very educational & when I told her what we were looking for she had lots of recommendations! We spent an hour buying & browsing everything. We went around 9 p.m on a friday & left a little after 10. If youre a shy type, thats a great time to go because my husband & I were the only ones there, so we got some extra attention & help from our sales lady. There is something for everyone & the professionalism of the workers there is unmatched. Even fun little gifts for brides/bachelorettes or for the laid back people in your life who can take a joke! Greatly enjoyed this place & will be back soon!!

Ad
Review №25

Every time I go I always see Emily. She has been a wonderful help and seems to always know what works for me. I love her passion and willingness to assist.

Al
Review №26

Absolutely fantastic service and attention. Great selection, and not shady at all. Very knowledgeable personnel!Will continue to return!

Ta
Review №27

Ms.Stacey andMs.Jamie was very helpful and nice.Thank u.

ch
Review №28

Emily was great. Hi, to other customer that chatted with us. Thinking know eachother maybe from Lava Cantina?

Va
Review №29

Autumn is SUPER AMAZING!! The store has a great selection. Definitely will be shopping here again!!

Je
Review №30

Autumn is absolutely amazing at her job!!!!! I had the BEST experience buying new toys!!! I would highly recommend this store to anyone weather you are new to toys or have lots of experience!!! My favorite Toy store by far!!!!

Ra
Review №31

I went there a few weeks ago and had a great experience, at the time I was looking for a bachelorette party gift and the assistant manager, Autumn, was a great help. I got what I needed and def will be back to buy me something.Updated may 2021: still a client, still having a good experience every time going there.

Da
Review №32

First time i entered a sex shop without any knowledge at all, and I had Emily help me with everything she answered all my quiestions was very knowledgeable and very very nice.Made the experience very comfortable and easy.

TG
Review №33

Honestly I have had an incredible experience everytime I have come with my S/O. Autumn is awesome!

He
Review №34

Autumn was very knowledgeable about all the products, the store is well kept and I felt comfortable shopping there.

Sa
Review №35

Absolutely amazing staff and assortment I can’t wait to watch this location grow!

un
Review №36

Emily was so fantastic anyone worried about an awkward experience can rest at ease. She was so knowledgable and professional. I would strongly recommend her to anyone looking to spice up the bedroom.

Li
Review №37

Great store!! I found everything I was looking for and more. 😁

Sa
Review №38

Really neat place! I’m a super awkward human being but it was interesting 😅

Jo
Review №39

Great service great prices awesome place

Jo
Review №40

Stacy is the best

Gl
Review №41

Great place.

Information
31 Photos
41 Comments
5 Rating
  • Address:Polo Town Crossing, 2108 Dallas Pkwy #202, Plano, TX 75093, United States
  • Site:https://thevelvetbox.com/
  • Phone:+1 469-573-6652
Categories
  • Gift shop
  • Adult entertainment store
  • Boutique
  • Lingerie store
Working hours
  • Monday:12–9PM
  • Tuesday:10AM–10PM
  • Wednesday:10AM–10PM
  • Thursday:10AM–10PM
  • Friday:10AM–10PM
  • Saturday:10AM–11PM
  • Sunday:10AM–11PM
From the business
  • Identifies as women-led:Yes
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
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