This was a 5 star review first, then on another occasion they gave me milk instead of almond milk, now this I havenβt tasted the coffee yet, and is mostly empty. I love how convenient this Starbucks is and people working there are awesome, but this was not cool.
Come early always a line but the Pike Place makes everything better at least for me
This is a very convenient location and the inside is nicely set up but since the day this one opened the service has been incredibly slow and inconsistent. The drive-through always takes at least 15-20 min to get through no matter how many cars are in line. Iβve had only two cars ahead of me before and still taking a very long time to get my order. They often mess up my order and I have to have them redo it, and my orders are simple and straight from the menu. You can honestly drive to the one off of sunrise and pine Island and get your order faster than the time it would take you to wait for some thing from this location.
They did not give me my full order and when I called they acknowledged that they forgot to give me half my order. I asked them to credit me the forgotten portion of the order as I was not able to turn around, they told me they could not until I returned. I explained I was on a way to a tournament and would not be back this way, but was told when I came back this way to come in for refund. I DO NOT live in this area and am traveling and wont be back this way, but I guess that doesnt matter. One olway of stealing afor raking someones money and not providing the product.
No inside seating. Outside tables were dirty. Was there 1hr plus and never saw an employee come to clean a table between customers. Drinks were excellent
This is the second time we came to this Starbucks and the last. Coffee is watered down, they dont offer stirrers (have to ask for them) or granulated brown sugar. The chairs outside were wet, so theres no place to sit. We asked if they could dry one small table outside and two chairs and some kid came out and wiped the chairs with humid cloth, so he didnt do the job of drying the chairs or the table. Lots of chatter, lots on employees, talking to themselves, little concern for the customer needs. We will not come back here again. Get them all retrained.
Line moves quick aka the baristas have been drinking the espresso π€
The worst service ever,store # 3429 on North Pine Island Road at 11am they are so focus on drive thru customers than the customers that park and go inside, its my daughters favorite place she sees this Starbucks advertise on tiktok this white mocha brew coffee with caramel drizzle, well supposed we ordered wrong so that girl that was helping us instead of fixing the drink wanted us to wait to she fill all the orders she said people are waiting, she said you got charged less i didnt care about paying more its the fact where is your customer service i told her to refund my money i was very upset and disappointed i left, that i wasnt going to wait even longer, feeling bad for my daughter we drove to another Starbucks different attitude she got her drink the way she wanted with not a problem at all .
Opened for over a year and they still have βtraineesβ. Thatβs their excuse for terrible service. They consistently get simple orders wrong, and the drive thru can be as long as 30-35 minutes. They take about 5-7 minutes per car. So do the math. Find another location.
Service was quick and courteous but my latte tasted burnt.
Long line vanished LIKE MAGIC! Also best punkin chai latte ever!!!!πβ
This location is awesome. I usually place my order through the app and pick it up inside or via drive thru and its always been fresh and ready to go. This place is always busy so ordering ahead definitely makes things easier.
Ordered caramel macchiatos they were not right. They redid one and it was still wrong. I wasnt going to wait anymore since I just waited in the drive thru line for 15 min
Nice location and staff. They need to improve on waiting time for drive through. I timed it for a week and it is always more than 25 mins to enter in and exit. They need to come with new innovative solution to make this faster. Like send some one outside for taking orders or have 2 lanes etc. I love my cafe misto here but waiting time is just too much.
Great customer service and awesome energy. I highly recommend
This is the 2nd time I have been β told offβ by Starbucks employees when they are wrong. Today I waited 20 minutes for a drink that was not correct the. The so- called Manager ( Justin) told me to get out and to take my money back.When has SB employees become so rude.No more for me paying this much for coffee then dealing with rude, unappreciative Starbucks employees.
I admit, I go to Starbucks too much since I feel like everybody here knows me, or at least of me, but this one has been by far the best Iβve ever been to. I have one not even 5 minutes away from my house, but Iβd rather drive the 10 to get to this one. Everybody there is always so friendly no matter what time of the day. One partner, Oliver, is outstanding and always makes me smile. Iβm pretty sure they know who I am whenever I come. They wished me a good shift at work today, and it meant a lot to me to hear this morning. 5 stars isnβt enough! :)
Friendly service. Great location.
Very disappointed everyday I see a commercial for a strawberry funnel cake Frappuccino and I drive out of my way to go to Starbucks and they dont have it at this location.. You would think an item that they are advertising heavily they would stay fully stocked of.. Very poor management
This place has a super sloooooow drive through service. One of the slowest in the area I would say. This location has messed up my order twice in the past. Even if you have ordered ahead and join the drive through line, it will take forever. And the best part people will block the inlets and outlets with their vehicles.
Good customer service, amazing coffee and donut.
I love this Starbucks. Its in a convenient location and staff is so nice. However, this morning 10/15/2020 8:15am Starbucks was open. This evening 7:30pm 10/15/2020 Starbucks had signs posted saying temporarily closed. I believe that your customers have a right to know what is going on especially since we are in the middle of a pandemic. Hopefully we will learn more soon.
The coffee has a bad taste, the food also has a bad taste. Ive had better food and coffee in all styles but I really dont like the place at all.
My favorite place for mocha. So Friendly and they always know my name and my orders. clean place. The stuff are really fast on making orders
Even a long line on a Sunday moved quickly! I got a tall black coffee with sugar and a grande latte with sugar. Hock and delicious.
Dragon tea is so delish! π
Busy place indoor and outdoor seating. Clean and the drive thru usually is long; however, they are up to the challenge and the line moves quickly.
Great location! Drive thru service is very convenient, specially now that we are worried with Covid. They also have a mini outside deck with a few tables that is very comforting and you can sit and enjoy the nice weather. Staff is friendly and their service is prompt. This is my go-to Starbucks, even though I have another location within walking distance from my home. This one has a fresh look and feel that I enjoy.
They always make a great cappuccino, however, the cup was not filled all the way to the top. I could not show them because it was the drive-thru, and I had already left when I opened the lid. For what they charge it should be filled to the top.
I always love going to this Starbucks until today the lady at the counter was in a very bad mood. First she was arguing with an old man that was ahead of me about his coffee then she told me that I couldnβt have a venti iced water because they were running low on venti cups but then proceeded to tell me that only employees could have venti cups. Maybe she was having a bad day, but if you donβt like working with the public then find a different type of job. I will go to a different Starbucks from now on
This Starbucks is always got a lot of people lines are long in the drive thru but move quickly
New store, good service π
Ive been going to this location for the past year and I have received friendly service without having to wait more than a few minutes to pick up my order. Keep up the great job!!
I love starbucks and as a currently pregnant woman i really appreciated them letting me know i can get frappes without the coffee its like u get the flavor you want with no caffeine! Super nice staff!
Great staff and quick service!
The slowest Starbucks drive thru. Everyone seems nice but from start to finish I am consistently in line for 20 min.
Slowest service ever. 15mins at the drive thru and 7mins at the window.
Waited a bit to get our drink after mobile ordering and getting there but the drinks were good. They seemed short staffed and close early.
My daughter and I pulled up on our bikes and found their dining room closed so we mobile ordered a couple of ice coffeeβs. After receiving our order outside, Jackie kindly explained that we needed to leave their property in a manner that made my spine bristle and I had no intention of leaving. What happened next was.. Jackie made a compromise with me using amazing customer service to find a seat off the Starbucks property in the shade with my daughter to sit and enjoy and work. Iβm going to mention Jackie a third time because in my opinion sheβs amazing and couldβve been a B but chose to communicate and see where I was coming from as well. God bless this young lady & God bless Starbucks
They run like a well oiled machine! Love it!
Worst service ever been waiting 20 minutes for a coffee
Best BBQ EVER.
Your staff seems pretty incompetent and not willing to help. I just asked someone over the phone if my e certificate was eligible at this store, and he wouldnt give me a straight answer. Why would i waste my time driving somewhere to see if a certificate works when you all must be able to see record if youre a βparticipating locationβ? Makes no sense..ill just get my Starbucks from a different location if you guys cant answer or help with a simple question.
Hey, its Starbucks... You know the deal. Good Stuff Always.
No carmel drizzle at Starbucks. What manager can run out of carmel???
Nice seating outside, very modern design.
Pretty much always busy, but really fast service
The barista made my drink wrong. I asked to have it re-made and the other barista, Emma, demanded I give her the cup while I was in the middle of explaining what was wrong. She then said βI donβt care what he did just give me the cup.β LOL, what??I obviously escalated the situation to the supervisor.As I spoke to the supervisor, snowflake Emma started screaming for me to leave, to which I couldnβt help but laugh; demanding for me to leave as if she had that power was hilarious. She continued with her tantrum and threw off her headset and threw the ice scooper she had in her hand toward my direction, which came close to hitting me. She then stormed off to the back. Everyone was stunned. To say we were all shocked by the psychotic melt down is an understatement. The supervisor James was very helpful. He remade my drink to perfection, offered a refund, and apologized for her behavior.If you visit this location beware of the possible assault youβll endure π.
Be sure to ask for hot coffee bcz usually they donβt make it as hot as other Starbucks you been too ... get ready for a long long wait if you try drive through even with only 4 cars ahead of you !!! plus keep your dog away from this place the way they act made me so unhappy with the store manager ... I have a small chihuahua and he is always on my hand and he mentioned very rudely that we are not pet friendly store we only allow service animals in the store !!!!! Thatβs great thanks for the heads up ... I never been to a Starbucks store during the past 20 years !!!!!
Its like every other starbucks. Indoor dining is closed but there are some outdoor seats available most times.
Awesome no blonde expresso tho
Great coffee friendly staff love the ambiance
This location does not seem very clean. The times I have visited there have been flies and gnats around the food case and where drinks are being prepared.
This starbucks is terrible. I ordered a cold brew and it took around 15 minutes. There was no one else in the line and nobody in the drive thru. I didnβt even get what I wanted but wouldnβt ask to remake it because I would have been there another 15 minutes. The people were also very rude and didnβt know the difference between their lids.
Always great service!
In and out in 45 seconds
Always great. Sometimes easier to go inside to pickup mobile orders.
Great service from courteous staff.
I love Starbucks and drink it almost everyday. But every time I come to this drive thru location, I wait Atleast 20 minutes in a line of cars of like 7 cars. This location is the slowest Iβve ever experienced.
Cuz Im totally into the salted caramel mocha frappuccino. Its just good sugary slush.
Great location. Loved my eggnog latte!
Java chip frappe is one of the best.
Very fast and gentle service
Always long lane takes at least 30 min to get the order in the drive through. Always missing items.
This location is very slow and the drinks always taste watered down and not flavorful engh.
They never get your drinks right. Dont have any of the food items. Dont use proper substitutions in drinks. Ive ordered a frap with soy a couple times and every time theyve put regular milk.
The best Starbuks i know.
Brand New Starbuck. Big space. With large tables for Laptops. Has a drive through.Clean bathrooms with a changing table for little ones.Pretty good location too.
The wait time inside was toooooo long.
This store has become my go to it is a new store and is very unique in its design and the convenience with seating on patio. The staff is so hospitable and very accommodating; today after I bought two Trenta green teas, got home, went to put in fridge and the whole thing turned over as the lid popped off from my hand. I came back to replace it and GianCarlo, Shift Supervisor, I have known from his last store where he worked accommodated me with replacement. He didnβt have to, he did the nice thing. Thank you and wish this store continues to be the perfect place!
The staff is always nice to their customers they have fast service and they get things done
For a quick, delicious coffee on the go, Starbucks is always a to-go place. The drive-thru staff were friendly and service was fast.
Great to know theres a new Starbucks close by with smiling faces
Drive thru location. Friendly employees. I would give it a 5 star but they messed up my order twice. Not a huge deal, there are worse things.
Great location, but hectic parking lot in the mornings.
Waited in line for 45 minutes there was a car in front of the car I was behind who was at the window who had a weird crazy order they didnt know how to handle it in the store when we finally got our drinks they werent correct when they remade are drinks the remade drinks werent correct I would stay away from the store this is a brand new store and they need more training during all this it was a happy hour BOGO From 2 pm-7pm day so they need more trainings!!!!!!
Careless staff, we were the only customer in the shop, waited for around 15 minutes for my drink, they simply forgot about it and placed it by drive thru window, coffee was warm, I make better coffee at home, not coming back, not a good customer service attitude either
Excellent service.
Almost always out of something. Its really annoying especially with such long lines right now.
New Starbucks, had to try it.
A medium dark roast cost you four dollars and five cents .Thats away much .
Service was great, but drive-thru was very slow
Employs there are the best and the manager Joseph Is awesome. Love the friendliness the smile and the respect they give their customers.
First time there I live near by. 630 am. Ordered 2 coffees with cream n sugar worst coffee we ever had I ordered cream n sugar and the other hazelnut cream n sugar when I got home it was black and so strong the cream I put in it I had at home would not even make it right so strong omg. The cups were filled so much it spilled all over. The drive up took long. Not what I expected coffee is what they sell if they dont know how to make it training is important.
Always good
Long line, but moves quickly
Quick never a long wait in my experience! Havent gotten my order wrong thus far...fingers crossed!
The impossible breakfast sandwich is really good.
Nice place. Clean. Attentive staff
Hi, I am an essential health care working with patients. I had a rough week and had heard about starbucks being able to bring a smile to our faces during this tough time. I put in my order and didnt want the drink completely free so I put some add-ons. I felt so touched when I drove up and the barista handed me my drinks and didnt charge me. Instead their eyes lit up and they thanked me. It is a small gesture but it really meant a lot. Thank you so much guys. I really am glad that I can help my community. Thank you.
I always receive excellent service when I visit the Starbucks on Broward Blvd. and Pine Island Rd. in Plantation, FL
Staff refused to take the cheese out of the sandwhich because of covid. Said they are not allowed to even though every other starbucks does this. Never going back.
Nice drink, and very quick!!
Ive been to several Starbucks in my life time, however this one was the best experience ever.