Kevin is AMAZING!!!!! He is patient, kind, & knowledgeable when it comes to adding lines, upgrading plans, & best promotions! Kevin answered multiple questions as if it was the first time I asked & clarified each new plan item so I completely understood the changes! He made my customer service experience easy! Keep up the great work Kevin! You ROCK! :)

We faced so many issues. Kevin helped us that day and we got 3 devices and so many deals were given to us but we didn’t know that we will have to spend endless hours talking to AT&T helping us get credits and the deals. Firstly all the credits were sent to the wrong email ID, it took us three months talking to them every second day trying to get those credits back to us. Thanks to the person who helped us entering wrong email ID. When we went back to them they said to be patient and there is nothing they could help us with for a bill that was supposed to be 250 bucks ended up being 550 and they couldn’t do anything asked us to wait for the promotions to kick in (it’s been 3 months) we are still struggling so I would not recommend going to this store and getting into the trap.we were promised a 50% off deal on iPhone 11 and apparently we had to pay the entire amount for the phone when the bill came up. They also mentioned having a fiber account will get us $10 discount per line per month but when we talked to customer service they mentioned no such promotion existed. Please beware and don’t end up wasting your time .

Weve been customers here for about a decade. We appreciate that when we go in, we know that they will help us figure out what is the best option for or needs at the time. Today was no exception, my husband is a self-employed electrical contractor, when his phone (aka business lifeline) glitched out today they got him up and running as soon as possible.Noteworthy- Its obvious its not just us who feel more like guests then customers, while there, I see that many others who come in and out address Kevin and crew by name with a comfortable familiarity.It feels good to go somewhere and know that the intricacies of your plan and how it effects your life matter. Like it our not our phones are so much more than a phone.

They don’t know how to deal with customers. I am literally fighting for all that was promised to me. They offer lucrative deals in the beginning which are never met and then starts a long chase (4 months to be precise). It’s waste of time and money. Please don’t deal with these guys. AT&T stores are literally everywhere around you, go somewhere else.

Kevin was extremely helpful. I came in with my mom and brother to upgrade all of our phones and turn our phones into hotspots. He was super informative and made sure that we capitalized on all the discounts and promotions available.Even while managing new customers that came into the store, he had Michael assist us and he was great too. I really appreciate all their hard work today! They made our experience as easy as it could be.

We had a great experience. Hooka at the store was helpful, knowledgeable and friendly. He explained the plans in detail. Helped us make the right choice and port the numbers quickly.

The district manager Fransesco was here when we were there. We had an extraordinary experience there. I would recommend this place 200%.. James, Michael were at the store who were very helpful and knowledgeable. Great team and awesome store .

I had an amazing help by the two gentlemen who assisted me in purchasing a Bluetooth speaker. AT&T has the best price around I could find. Great customer service and I would recommend them to all my friends and family for any of their electronic and phone needs.Great deals, great people, I walked out of there with a smile on my face.

Great team Kevin and company were very helpful, gave us fast helpful efficient service, when we had to come back for updates they were super helpful and patient!

Absolutely amazing customer service! Very helpful! Great job! Thank you.

Thank you Kevin for helping me upgrade and choose a new iPhone and plan. I appreciate you taking time to answer my questions!

Excellent customer service, awesome staff that not only met but exceeded my expectations/needs. Also I was in and out of there quickly without an appointment and saved money on a new phone case. 👌🏼

Great customer service at the store in Pleasanton guys are fast and knowledgeable of products and deals

Awesome experience, super friendly and service was excellent. The best ATT store I been to.

Just left the store had a great experience with Kevin. Great sales person help me out with getting AT&T TV. Help me get it all set up in the store so all I had to do was go home plug it in and get my life going with my new service. I tried ordering it online but that was just a waste of my time so glad that I actually came into the store!

Pathetic customer service. Do not trust the store manager Kevin. You will end up spending most of your time talking to customer service and spending more money that what you are paying with your current provider. After selling the plan and luring you with fake deals, they will not be willing to help anymore and advice you to spend hours on phone with customer service.

Thanks Williams and Kevin for the great support.Walked into the store without appointment and you have completed my requirements in just 10 mins. Good customer service.

My daughter and I upgraded our phones today and Kevin was extremely helpful! I’m going back tomorrow to upgrade my mom’s phone because I know Kevin will be working! Pleasure having Kevin as our sales man!

Excellent customer service and awesome staff! Michael, thanks for all your help!

Got exceptional service from Kevin today. He helped is with several things including transferring a phone into my account. I will definitely go back.

AWESOME service at the store. I got a new unlocked phone directly from Samsung. Everything worked perfectly but mobile data didnt work. I spent 3 days talking with multiple support reps on the phone and on the online chats for hours and hours every day and no one could help me. I tried contacting Samsung directly and no help. I looked through every online forum and no solution they suggested worked. Finally AT&T support suggested I go get a new SIM card. I went to this local store in Pleasanton and someone named Kevin there said no need for a new SIM, I can fix it for you now. What no one else at AT&T or Samsung could solve in 3 days, Kevin fixed in less than 30 seconds flat. Kevin, you are the man! Super fast and perfect service with friendly attitude. This is an awesome shop.

Kevin is fantastic!! Knowledgeable and to the point. We have gone back to Kevin 3 times over the years. He knows his stuff. Great guy as well.MM

Pathetic customer service and do not trust Kevin, he got us the worst fake deals and we are still struggling as talking to customer service and trying to figure it out.

Great customer service! Kevin is always very helpful whenever I go in.

We had ordered an new apple phone from a store, and it arrived at the house. Transferred from Samsung to apple 12 pro, new iPad, new apple laptop. Too confusing to get it started. The staff at Pleasanton were amazing . They were very patient with multiple questions, and actions that needed to take place to get the phone going. It was frustrating at times for us, but they were cool.Thank you for your kindness !! I hope you get a heroes bonus !!!!

Patrick and Kevin are such an asset to this store! Both were extremely knowledgeable and helpful in assisting me with getting a new phone, updating my plan and then I ended up getting the internet and TV bundle! They were such a joy to work with and thorough. They have an awesome team. Hookah & Leonard (Paul) were very kind as well. Youve got an incredible team here! Way to go guys!!!

The AT&T location in Pleasanton on Hopyard is great! I made an appointment for 11:00 with Patrick to have a new iPhone activated and have data and information from my last phone downloaded. I was in a bit of a panic, as my last iPhone was stolen days earlier. He was extremely helpful and once I found out I could keep the same number, all of my contacts, text messages, emails, and apps were transferred, it was a sigh of relief. I took care of a bill and purchased a new case for the phone as well. Great job and definitely recommend!

We cane in today to do an upgrade and to add a new line with a free phone. Patrick was very helpful, personable and professional. All the AT&T employees were practicing social distancing which we appreciated. I definitely recommend coming here for excellent customer service. Thanks again Patrick! - Pam B.

Great staff!!Very helpful, friendly and patient,,,they answered all my questions and helpedme to decide on the right devices and plan to fit my budget.I highly recommend this store,Go see KevinYoull be glad you did.Cheers!

Was great!! Awesome service!!!

Hands down the best customer service of any AT&T or Apple store Ive gone to. I have been a long-time customer for 8 years and will not go anywhere else to buy/service/trade-in my iPhone! Highly recommend this store and go see Kevin!

Fantastic!!! No wait time! My new cell was waiting for me!😁 The rep was friendly, and very courteous! I was also provided with a packing slip to send in my “trade in cell” which I just appreciated the considerate accommodation!

Kevin did a great service and he spend extra hours to complete to add four lines. He is a customer focused and made a real great service

This one star is for one specific person at this ATT location. His name is Kevin.I am simply disgusted by the manner in which he spoke to me, my friend. and two other women who were visiting the store on Friday, December 11, 2020.The beginning of my visit, my experience with two of the other consultants, Patrick and Micheal, were spectacular. They were helpful, patient, and really engaging. Both my friend and I bought two brand new phones, screen protectors, and phone cases with their beneficial help. After our purchases they assisted in putting on the screen protectors and transferring data to our new phones.Unfortunately, after we had started the data transfer process, Kevin returned from his lunch break visibly agitated. He walked out of the back door of the business and started speaking so unprofessional.He came up to my friend and I a number of times and spoke to us in a very demeaning, rude, and disrespectful manner. He told us that if the data transfer wasn’t over soon “we can’t just stay in here forever”. He asked her multiple times how much time was left in her phone but he obviously didn’t trust what she was saying so he reached over her multiple times to see how much time was “actually” left on her transfer. He kept saying we had been in the store too long even though there was a women who was there longer than us, also doing a data transfer to her new phone.After the third time of him aggressively speaking to us, both my friend and I asked him to stop speaking to us. He continued and yelled at us in the store in front of multiple other costumers because we told him he was being rude and unprofessional. He would barely allow us to get a statement out before interrupting us. One women even spoke up on our behalf, saying he was rude to them that’s why they asked Micheal to assist them instead. He then began yelling at her saying “Oh, so i’m rude? So, i’m unprofessional!”. To which they replied yes. He then walked around the store stomping and carrying on in his anger.He made sure to mention that he had been in the business for 14 years but he obviously hasn’t learned that the manner you speak to costumer is a poor reflection on the business and of yourself. Might I suggest, he receive training on both costumer satisfaction and customer appreciation.

I needed to transfer the SIM card from an old Android - Samsung Galaxy S4 phone into an Apple iPhone 7. Unfortunately, the SIM card was the wrong size. I called AT&T to find a remedy. At first they mentioned they could crop the SIM card to make it fit into the iPhone.That solution didnt work, so they gave me a new micro SIM card for the Apple iPhone 7. The fee was waived from my account. Thanks to Leonard that assisted me!Quick service & resolution to the SIM card issue!

Friendly, very helpful team working there!

Kevin was a great help. He was able to get us in and out with no issues and helped us with our phone issues.

Was helped by Patrick. Got 2 new phones and was able to transfer everything from our old phones to new phones very quickly. Got credit for my old phone I was no longer going to use and put that money towards the purchase. Very satisfied with the service and happy with our new phones

Purchased an IPhone 11 this weekend and it was nice to walk in and work with Kevin. He was friendly and very knowledgeable about their products. It was a quick and pain free process! Thank you Kevin!

From my perspective as a customer this store is exceptional by any metric. Very friendly, very helpful, very knowledgeable staff; especially Kevin & Hookah!

Exceptional service staff spent the time to fix my Google phone and had locked up no one could figure it out but AT&t and theyre amazing staff at the store went out of their way spent almost an hour helping me to resolve the problem in this day and age it is rare to find decent customer service they are excellent they should be compensated for receive a bonus they deserve it they earned it

This is my go to AT&T hub. My family has been going here for years and Kevin, the store manager, is always extremely helpful and kind - which is why we choose to return time and time again. Highly recommended!

Came in for a pre-paid and they were super helpful! Leonard, Kevin, and Patrick definitely made it easy enough for me to get what I need and leave! 10/10 would come back!

So happy and very satisfied with the excellent service.

Awesome service the people here a great help. High recommendation to head over here for any phone help

Kevin provided us the best service I’ve ever experienced at an ATT store. Quick service and even saved us 20 bucks a month. He was very patient with our request and made the entire process pleasant. I highly recommend Kevin at the Pleasanton ATT store!

Kevin at this store is amazing! Very helpful, listens to customers & knowledgeable of the products. Patience goes a long way and he exhibits much professionalism.

Nice staff and quick help!

Very friendly staff and super helpful, came in completely indecisive of what I wanted but Kevin(staff member) was extremely helpful and knowledgeable and even helped me save money on my phone plan, I would give this place a 10 star review if I could

I have been AT&T since 2005 on my moms plan. The second I decided to get on my own plan I was treated completely differently. I went into this store to set up my new phone plan. They were amazing until my first bill hit. My bill was supposed to be 140 and it was 290. Then I went in to ask questions and paid my bill as well. Later my bank account was charged again with auto pay. I was utterly confused. I was charged 600(charged twice). After going into the store multiple times, and being on the phone with At&t for 3+ hours, we discovered that my card was used to pay someone elses phone bill!!! How does this happen!!! I would say customer service is good. But they dont know their prices and plans, as well as how to charge me for a monthly bill.

I felt I was overpaying for my cell phone plan, I had an old unlimited data and messaging plan from the beginning of time. I went in and was greeted by Michael who showed me a plan that cut my bill in half! Everyone is so nice there. I have come in a few times to ask some questions about getting a new phone and Kevin was really knowledgeable and took the time to answer all my questions.

Mike helped my sister & I and he was fabulous! I actually worked with him 2 years ago for my last upgrade as well. I was very please to see he was still there! He’s extremely detailed & knows his stuff!He went above & beyond to get my upgrade taken care of. I had a unique situation & he was extremely patient and did all he could to assist.He has an assistant who’s name I didn’t get. He’s an absolute doll as well! Super sweet and together they are a great team! Thank you so much Mike!I’m loving my new phone!

Great service over here! Hooka Explained everything clearly and detailed. I would def recommend this place!

The best service I’ve ever had at an AT&T store! Kevin is outstanding, very personable & helpful! He Was so patient to my mom when she got her new phone!Wonderful service!!

Fantastic service. My sales rep was very polite. He walked me through every step of my new phone and made buying a new device easy and simple. He even set me up with a professional in home setup service so I could relax at home while someone else transferred all my data. WOW! I will always come back to this store.

Thanks to Leonard and the staff at the Hopyard location we got a new IPhone that came with excellent service, he was able to start everything up with the new phone and link it to the old one so everything could be transferred, they also offered lunch, how cool is that!!! Thank you for the great service and awesome attitude.

Kevin, Patrick and Leonard were super helpful during our switch from Sprint. They were very patient, cooperative, and polite with my family and I.

Hookah and Kevin were exteremely friendly, knowledgable & accomodating. Absolutely exceptional service all around; thanks again!

Kevin was fabulous! With a few taps on my iPhone screen he got the type back to normal size. We spoke about phones and what is coming up. We will see Kevin again.

Service is very good and representative are so helpful and they are maintaining social distancing for community safety. They are so responsible for the community

Patricia was very helpful. My son and I came in and we were helped immediately. She addressed all of our issues and got me and my son a new phone, she even saved us money on our bill while getting us new phones!!!!! I will definitely be coming back to this location from now on.

There were 5 custs in within 5 min. They try their best to help out everyone with multi tasking. Never seen such a hard working and friendly store, deserves a 5 star for sure

I received the absolute most amazing service from Leonard when me and my family visited. Leonard was awesome and listened to all of our needs from start to finish. Coming from a retail background I can honestly say that he nails the checklist on everything right that you need to do. The AT&T at the stoneridge mall can learn a thing or two from this location. Highly recommend coming here for your AT&T needs. Thank you for the awesome experience!!

I had to leave a review regarding the amazing customer service I received at this AT&T store. Leonard went above and beyond making sure my account and new phones were set up properly. We were there for quite some time and his attentiveness and customer service was on point. I would recommend this location over the Stoneridge one.

I love coming to this store! Friendly and knowledgeable staff! Highly recommended.

I came in with my dad to upgrade his flip phone to an LG smartphone we saw online but were unable to order due to AT&T’s website not loading properly.We called over the phone before coming in and Hooka was extremely helpful. They didn’t have the phone we were looking for in stock so he checked all the other stores in their district for that specific LG. Unfortunately none of the stores had it in stock so he told us to come in and they would order the phone for us.When we had a chance to come into the store Kevin went above and beyond with his service to us. He was not only able to order the phone my dad wanted, he also had the shipping expedited for us at no extra cost and also price matched the case in store to the price that was listed on AT&T’s website. Kevin also gave us a ton of information on the different SIM cards the phones would have and offered to have us come in once the new phone was delivered so that he could assist my dad with the setup.Thank you to both Kevin & Hooka for your help! They both made this switch seamless for my dad and I.

They have good service n very nice stuff members very helpfull honestly very helpful 🙂🙂

Leonard was so easy to work with, knows what he is doingThis store deserves a 5 star

Walked in with esims that were mailed. First rep was nice and asked for assistance from a coworker who initially got up visibly upset rolling his eyes and without asking us said “why do you have esims and not regular sims?” Did not allow his coworker to even discuss what we had informed him. Than proceeds to say that he is just trying to help while rolling his eyes. Nobody in the store at the time except for the 3 employees. Soon after going back and forth we decided to just go to corporate location in San Ramon where employee customer service was outstanding and resolved all our issues and fixing a broken SIM card that HOPYARD rd store had “given us to use” and saving us even more money and applying credits to our account without us asking for them.

Extremely helpful staff, got me in and out very quickly.

Great service at this location. Neat+Clean Friendly staff. Leonard was Awesome!!! Success!!!

Great service, all employees were very helpful and kind. Even with Covid-19 they are working hard to help

This review is overdue. I came by the store right before the Covid-19 SIP was put in place. I was looking to upgrade my iPhone X and add an additional line to my account for a relative. When I first walked in, everybody seemed busy so I tried to wait patiently (I was in a rush cause I had an appointment to go to right after). I waited for a bit while and then finally, Hooka saw me and helped me out. He explained everything I needed to do and what options would be best for my needs since I already have 4 other people in my account. He was very pleasant and I didn’t feel like I was rushed or anything. He was able to help me out with what I needed.A week prior, I actually went to the AT&T branch Southland Hayward and was very disappointed. There was nobody in there besides me and the guy working there wasn’t busy but could not even help me out nor give me the correct information about their plans and whatnot (wth). They lost my business after that.Keep it up Pleasanton branch. Will definitely come back here if I ever need help with my account again and any future upgrades. Definitely recommend Hooka.

I want to thank Kevin for providing me the answers I needed to get a new phone. He made the stop easy and simple. I was in and out of the store with a new phone and a smile. I appreciate your service.

Everybody from the staff were so helpful and so polite to me and my family, definitely recommend coming here

Great customer service. The guy that runs the store gets it!

Leonard was amazing!! He helped me out in a very fast time!

Patricia was super helpful! Very straight forwarded with what my financial expectations would be. They weren’t pushy and made me feel like I had time to really decide what I wanted to do.

Mike S. helped us and gave us 5 star superb service. This is the second time we’ve been at this store and the consistent excellent service is such a delight. We will be back next time.

I went into this store for the first time and was very pleased with the service I received. First they were the only store that had the prism white Galaxy S10 plus in stock, 2nd I was in a bit of a hurry and I got in and out in 30 minutes, 3rd Kevin the only employee there was friendly knowledgeable and super efficient. He helped out 3 people at the same time without making each customer not feel like he wasnt dedicated to them. All 3 of us in there were happy. I live in Hayward and will definitely take the drive here anytime I need help. I cant speak for any other employee but if Kevin is helping u out then u r in good hands .

Great service! Highly recommend this store.

Great service! They know what theyre doing and go the extra mile.

Joaquin gave me 5 start service! he explain everything when it came to service plans very well. I will see him again when I return to the store for additional phone services

Super happy, just upgraded my phone. I typically hate walking into phone stores because I feel uncomfortably pressured. Mike assisted me and made the whole process simple and painless. I bought what I needed and Mike made sure I was set up properly. Very greatful.

They gave some of the best advice for phone plans. They understood what I needed. Gave me the best boneless pizza.

Team was very helpful with the transition for my wife’s phone with going from Samsung to Apple!

Kevin is a great resource, very friendly and patient. Enjoyed his service and customer centricity. Would definitely recommend.

Incredibly safe and distantly done during this pandemic. Thank you !

Best store. Quick response, all requests are done well and in time. Nice employee Leonard.

Great customer service. Would definitely come back and buy from this team. Thank you!

Kevin, Hooka and Robyn were wonderful

Kevin and team are always great ! Completely all about the customer.

Excellent customer service

Friendly helpful staff, Kevin was able to assist me with my request in no time

Great customer service! Super nice!

Carolina Gonzalez did a really great job in assisting us yesterday, 8/27. She was so friendly, corteous and knowledgeable in all AT&T products and services. She is a valuable asset to AT&T. We hope that that shell have many more happy and productive years at AT&T and that she be valued for her services.

Thank you for all the hard work. Kevin and team helped our family. Well definitely be going back.

THE MANAGER MICHAEL SAYEGH WAS SUCH A LEGEND, LMAO. HAD SUCH A GREAT TIME AT THIS STORE DURING MY UPGRADE TO THE NEW IPHONE. TRANSACTION WAS SMOOTHER THAN KOBE BRYANT’S JUMP SHOT DOWN THE STRETCH. NO LIE ON THAT. WILL SURELY COME BACK AGAIN SOON

Purchased/upgraded online and set to pickup at store. Boy, did I pick the wrong store. Device is paid for. Don’t need help with setup. Doesn’t matter. I’m in a DMV-like queue without the benefit of having the traditional deli line number. #purgatory

They serve customer on a first come first served basis. I waited for 35min for a simple quick question. I called customer service and it was resolved fairly quick and still hasnt called my name (wasnt sure if I will be put on hold for awhile). I waited at the store and left without being served. I should have try customer service first but I didnt know customer service at the store is bad too x_x