David was extremely helpful in directing me to the right mattress. He was very patient, and insightful to all questions I had regarding my sleeping patterns, and even getting me set up with a bed frame! I appreciate his time and kindness!
Keltyn was so helpful and spent plenty of time with us as we were looking for a couple of mattresses for teens. He was very knowledgeable with all of the different mattresses they had to offer and helped us find the right fit for our needs! He went above and beyond looking for platforms for us at different stores and got back with us the very same day! Great customer service! We definitely recommend Idaho Mattress outlet in Pocatello!
Stuart was wonderful! Can’t wait to get our new bed and base. Recommended products that actually benefit us and wasn’t too pushy or overly salesmanish. Asked us questions about how we slept - and recommended mattresses that would be helpful for my neck issues and my husbands back problems. Even found us great pillows to use as well. Thank you Stuart!
Stuart was super awesome! He was very helpful, and got me a bed that works same day. Second bed Ive bought for my family from mattress outlet!
Amazing experience with this store. Stuart was very personable and knowledgeable. Bought an awesome bed. Highly recommend!
This place was great! Excellent prices, quality, and service.
Staff was extremely helpful and knowledgeable. Great prices on beds. Will shop here forever
Jonasz was very knowledgeable and helped me find a great mattress that suited exactly my needs! They had good maked down options as well as full price mattresses with factory warranties.
Very friendly staff and worked very well with me and my budget. I recommend them to anybody! They made sure to get me the best deal possible and even applied a promotion on top of the already discounted mattress. Im very happy with my purchase!
The salesman wasnt pushy and was very personable and knowledgeable. The cost was also great.
First time buying a mattress, an have to say the best experience ever! Jonasz was very helpful!
The sales rep “Braiden” was fantastic very friendly and understood what we were looking for, we were not sure how much money to expect to spend so we tried to keep it low though he was gentle and great at helping us realize we were thinking to low and for something that would be worthwhile and actually improve our sleep he then showed us the best options he had available, if you ever go to mattress outlet talk to Braiden he will take care of you he really really did the best job I’ve seen as a sales agent in my life, he really meant to help us out and did. We ended up getting a mattress and pillows and a protection cover for the mattress. The products were also above and beyond expectations we will be keeping business with them from now on.
Bought a mattress, mattress topper, and set of sheets. Paid for it on the same day but they didn’t have the mattress topper or the sheets in stock. They were going to be there within two weeks and they would call when they were there. One month later I went in, they still did not have the mattress topper or the sheets. Then six weeks from when we bought the mattress we went back to just get a refund on the items we NEVER RECEIVED. They told us repeatedly that we signed a no return policy and that we could not get our money back but we never received the items.Still waiting!!!!!NOT HAPPY!BEWARE!
My experience purchasing a bed here was a total joke. The sales rep tried to charge me more than we agreed on and then argued with me for 10 minutes about the difference. When I got home and opened the box (it was a bed in a bag) the mattress had what looked like a urine stain. Sent pictures to the manager. He said hed get work the manufacturer and get back with me and Ive never heard a word back. Junk product and service@ its most pathetic.
Contact Jason for the best customer service in town! Very knowledgeable, helped us find the perfect mattress for our budget and sleep style. He even helped us get our truck loaded up! 10 out of 10 for sure!! We are very happy
Very helpful and friendly in search for the best mattress!
Easiest mattress shopping I’ve ever done! The sales staff is super helpful without being pushy and really try to help you find the best mattress for you. Jonasz really worked with me to find the perfect mattress and was patient while I tried different options. Amazing experience!
Great service and if I had the option, I would have given them 4.5 star rating. Knowledgeable, professional and NOT pushy. I recommend and would suggest you check them out.
The young man who helped me was very informative and asked alot of questions to help find me the right mattress to fit my needs. Would buy from them again and highly reccomend them.
Jonasz helped my husband and I pick out a great mattress. He was patient and helpful and so knowledgeable. The store was clean and inviting. We are definitely going to be coming to this business anytime we need a mattress or pillows and will be referring our friends here.
I went in to buy a bed for my sister. There was a good selection of mattresses. We purchased a queen mattress, pads and frame for around $700. Delivery and disposal of the old mattress for $55. I thought Jason was very helpful and communicated with me throughout the process without ever being pushy or trying to upsell me. I would purchase here again!
Our buying experience was pretty good. Salesperson Jason? was helpful and gave us useful information. We bought a mattress, and so far, we are happy with it.
Awesome customer service. Great mattress at a great price. We will come back when we need a mattress again. Thanks!!
We would like to thank Taylor for his assistance in helping us find the right mattress. Customer service was outstanding and we will definitely recommend this business for anyone looking for a mattress. They have a great selection and prices are good. This is the second mattress we have bought from this company. Thanks again for all of your help, Mike & Dyana
I went into the Idaho mattress outlet store looking for a better pillow since Id been having lots of sleep issues for some time and my pillow wasnt that great. When I went into the store, Jonasz was very attentive and helpful. He asked me some questions like my price range and if I slept on my back or side and also had me lie down on a few different mattresses to see the huge difference in feeling between them. It was clear that he was knowledgeable about mattresses and other sleep paraphernalia. With his help, I was able to find an amazing foam pillow with a cut out for your shoulder, perfect for sleeping on your side! The last few nights Ive had amazing sleep, and its all thanks to these guys. Also, Jonasz showed me the retail price for the pillow I was purchasing to show me just how great of a deal I was getting. The retail price was $150 and they were selling it for $89 before any promotions! Definitely a great place to find quality mattresses and pillows for a killer price.
My first stop when looking for a new mattress at a great price.Second purchase at this store. Wont be my last!Staff is great, Taylor was a big help in deciding between the options.Bunk bed mattresses for the kids both times. Spring, memory foam, they have it.
I was skeptical when I decided to buy the mattress, but it turned out to be the best decision. It is one of the most comfortable mattress i have slept on. I wont sell it even for a fortune. I bought it for less than a thousand and I enjoy every bit of it. Thank you (the owner) for recommending that mattress.
Great service, the person working was very knowledgeable and easy to work with.
Great prices. Relaxed shopping. And they totally take care of warranty issues years down the road. First and last place I go when buying my mattresses.
Fantastic i could not have been happier and it was cheaper than expected as well the sales man was great he found me exactley what i was looking for at a great price i also picked up the greatest pillow of all time for an amazing price as well
I had been mattress shopping online and poked my head in mainly to check the place out and do a little comparison shopping. I was favorably impressed with how neat and clean the store was, and how well the manager knew his way around, particularly since he was from the Idaho Falls store. He answered my questions without trying to sell me something more expensive. I ended up buying! He managed to arrange delivery in about an hour, sooner than the store sign indicated. The delivery showed up on time, and when we discovered they had given him the wrong size, he took it back and returned with the correct mattress, and a free set of sheets for my trouble! The price beat anything I had found online, I slept like a log last night, and they definitely went beyond the call of duty with the speedy delivery and free sheets. Highly recommended.
Christian was very helpful and knowledgeable about mattresses. He is also great to work with for those who are indecisive and have a lot of questions like me! His coworker (sorry, I didn’t catch his name...) was great to work with as well and loaded the mattress and box spring into the truck for me. Great mattress shopping experience!
My wife and I were looking for a new king size bed. We checked around and Idaho Mattress Outlet had the same exact mattress as other stores in Pocatelo At quite the price difference. Taylor (our salesman) was very helpful when it came to selecting the one we bought. He showed us our options and let us lay down, sit on and relax on them for quite some time. NO pressure to buy. Also gave us every discount and break he could. We also purchased a reclining bed frame after about a hour of testing, trying, raising lowering ext. Taylor is very knowledgeable and helpful and patient when it comes to sales and service. I would recommend them for your next purchase when looking for a bed. What we paid for our bed including the reclining motorized multifunctional frame was less than a complete bed with a standard frame. ⭐️ ⭐️⭐️⭐️⭐️ Rateing isn’t enough. Thanks for the service Dale & Tammy Pocatello
My first time being there the guy was very nice
It was a great experience from start to finish. Knowledgeable and not pushy. Could have sold us something more expensive,but instead, sold us what we needed. We liked ours so much we bought our mom the same one when she needed a new one.
I had recently moved to Pocatello from Johnstown, Pennsylvania. I was unable to bring a U-Haul across the country and was sleeping on a air mattress that began to deflate through the night for a couple weeks. Needless to say, I needed an actual mattress. The staff at Idaho Mattress worked with my very strict budget and I was able to get a mattress delivered on the same day I walked in. Which was fairly close to closing time. I ended up with an absolutely wonderful mattress and box-spring set with a price that was outstanding. They offered free delivery even after their regular business hours closed.and when they delivered it, they gave me a free set of amazingly comfortable sheets! I would recommend this to anyone in the area, especially college students, or anyone who needs a superb mattress that will not put you into debt. The mattress are name brand, and are the same you would get from one of the flagship stores, only with a much better price-tag. Thank you again Idaho Mattress, I cant say enough how appreciative I am of the friendly and helpful staff, the quick, same-day delivery, and unbeatable pricing! .
Just bought a California King mattress from these guys yesterday and last night was the best night of sleep my husband and I have ever had. They were probably the nicest sales-people I have ever met and were there to genuinely give you the best quality for the best price. They were literally less than half the price of any other place we looked and their mattresses were just as good quality! I would recommend this place to anyone looking for a great deal!
My daughter and I bought our first ever brand new mattresses here at Idaho Mattress Outlet after scouring most of the furniture stores in Pocatello first. We were ready to give up when we walked inside and to be honest I was tired of dealing with snooty store owners and employees and I just wanted to go home. Right away their customer service was above and beyond anything we had experienced that day from the second we walked in! The employee was extremely knowledgeable about their products and had a paper of more information in his hand in case I had a question about something he didnt already know about. Not only did he get me a great deal on our brand new beds, but we got off topic to TVs and he recommended that we go to Costco for ours to save even MORE money, and he was RIGHT! So just by visiting their store they helped me save a ton of money in 2 different places! Im really very grateful for their help and would recommend them to anyone else I know of who might be looking for a new bed!!!
I recently purchased a king size Sealy mattress, platform, and memory foam pillow from Idaho Mattress Outlet.Im a bigger guy who has had 7 spine surgeries.I have several vertebrae fused in both my neck and my lower back which means that getting comfortable and sleeping has been very difficult for me for years. I worked with Jonasz who was not only very friendly but extremely helpful! After asking me the specifics about my injuries, treatments for injuries, and my sleep positions and patterns, Jonasz pointed me in the direction of three different mattresses that he thought would suit me the best. He patiently waited as I checked out each one and was very knowledgeable when it came to answering my various questions.Upon selecting the mattress, the pillow, the anti-slip cover for the platform, and the platform to place the mattress on, I concluded that I had saved approximately $1,000 compared to buying all the same products anywhere else.Although I was happy with the experience and extremely happy with the financial savings, the real test has been trying it out. It has been remarkable how much better Im sleeping and how much better I feel in the morning and all day long. I see that I took for granted how important a good nights sleep is and more so how important a good mattress and bed is to get that rest.I would highly recommend and encourage any of my closest friends and family members to give Idaho Mattress Outlet the first shot. Whether you were considering a new bed or not, ask yourself how well youve been sleeping and what is it worth to get that good nights rest. Its invaluable to me!
I work for Encompass Home Health and Hospice as the Volunteer Coordinator. We have a patient that is in Hospice and we need to take the double bed that she and her husband use and exchange it for a hospital bed that will allow her to adjust for her comfort. It will be a hardship for the family to find a twin bed for the husband to use so I called Idaho Mattress Outlet to see if they could help me find a bed for this family. Jared very graciously helped us out with a twin size mattress for this family. I know they have been such a huge help to our community with the fire and so many families in need. THANK YOU IDAHO MATTRESS OUTLET FOR HELPING OUT A WONDERFUL FAMILY IN IDAHO! YOU GUYS ARE AMAZING! I will spread the word about your great service and great quality and BIG Hearts!
Not really liking the selection of twin beds. I didnt really get to speak to representative as they were assisting other customers. I was in hurry but just seen mostly queen king beds...
Made finding perfect comfort so easy, from selecting-purchase-to delivery. Great experience and a pleasure to find a team attitude not only concerned about me but also those they work with.
The sales representative was great. Delivery was quick and the gentleman set up my bed for me. Absolutely LOVE my bed. It’s extremely comfortable.
Jacob at Idaho Mattress Outlet was great. He knew everything about the mattresses and was able to answer all of my questions. I hadnt planned on buying today, this was just my 1st stop, but they had just what I wanted at good prices. I would recommend them.
Great Mattress for a great price! Christian did a great job at teaching us what was best and he got us a great deal that would have cost 3 times as much at another store in town! I will recommend these guys to my family and friends
Good prices and a great place to get a mattress. Jason was super helpful & friendly!
Great service, good prices
Taylor was incedibly helpful, professional, and a pleasure to speak with. My wife and I have different preferences for mattresses but he found a perfect bed for both of us! Highly recommended.
This outlet had a fairly good selection of soft and firm mattresses. They gave me 50% off on a latex pillow that I bought along with the mattress, which was great. They remembered that my wife and I had visited earlier that week and they remembered what we were looking for, which impressed me.
Thoroughly impressed! We were in the market for a new king sized mattress due to poor nights rest on our almost 20 year old mattress. Who knew there was such an art to actually getting a good nights rest! Thankfully we had an amazing salesman named Jonasz to jumpstart a better nights rest for the rest of our lives!! Jonasz explained so many different factors to good rest that really made sense and clicked with us! He poured kindness into our shopping experience and amazing knowledge! We are very grateful Idaho Mattress Outlet had Jonasz there and will come back for our next mattress just because of this outstanding employee! Thank you Jonasz for getting us the proper nights rest we have been needing! Highly recommend this store to you if youre looking for quality, budget-friendly mattresses, pillows, etc. & a great shopping experience!
Omg I sleep so much better on my bed they worked with me to get the correct mattress
Very nice person and salesman very friendly The store is great have awesome deals very recommend to others
They helped us find the perfect mattress for us and our little one! Definitely would recommend when looking for a new mattress!
I have been going here for years. Best prices in Pocatello. Freaky fast. The customer service is so amazing. I try to bring people in to get a bed, because I enjoy visiting the staff. It is a wonderful environment. Everytime I go, everyone is enjoying themselves. The staff is extremely helpful to help figure out just what the best product is for your needs. They will spend all the time I need to help me figure out what im needing. Ive never been disappointed with the quality available. I feel worry free when I need to get a matress. I trust them, theyve earned it.
Came in because of all the great reviews. Between The two different salesmen that helped me, I received misinformation about mattresses and they could not help me find a matress in my budget. The man tonight said they specialize in thousand dollar mattresses and the have nothing under $500 that they can get me into...funny how every other matress store does. Not sure how accurate all these reviews are because my experience was way different!
Great place to buy a bed! Second bed purchased here, Taylor had me in and out of the store in 20 minutes! A+ service!
The sales associate listened to our needs and plopped us right down on what is now our super comfy bed! Great mattress at a great price, well definitely be return customers!
Went in knowing exactly what I wanted. Explained to Taylor what we were looking for. He then pointed us towards 4 different matts and in about 5 mins we had it figured out.Was in and out in less than an hour.
Very helpful, great prices on some nice mattresses.
The service is exceptional. I called ahead and Jared, one of the best sales clerks, not only remembered my aunt and my visit from a week prior but also set up options of mattresses (including box spring/frame) in the store prior to my grandma and her partner’s arrival . This was very appreciated since my grandmother is elderly its difficult and exhausting for her to get around; as well it was important for her to be able to trial getting in/out of this bed. In addition to remembering my aunt and Is prior visit, pre staging the mattress options, Jared also easily and patiently fielded all of our questions and assisted in an educated selection of an appropriate and very comfortable mattress. (Did I mention the great price and low cost of out of town delivery – its true!)
Great service the sales rep Taylor was really knowledgeable and efficient.
The best place to buy the mattress, they are cheap.They can deliver the matters for you but sometimes they charge you sometimes not!!
I went in for a box spring and ended up buying a platform after the recommendation of the sales person. Im glad I did. Now I have a lot of storage room under my bed. Thanks for your service.
Great service and great selection
Came in needing a good mattress for my low college budget. Salesman got me one in about 30 seconds! lol . Great place!
They have great prices on a lot of different mattresses.The salesman was very helpful and nice. He moved quite a few mattresses to make sure we got one that we liked.
Was easy to buy, needed a split queen box spring and when I brought my whole box spring back they accommodated well. Good price for a nice mattress
We walked in the front door and was greated by the staff. They helped pick out a bed in my price range over all good friendly staff.
Ive worked here for years and guarantee you will love this place!!
Read the reviews before we went, they live up to their good reputation!
Very satisfied—great mattresses at great prices.
Was a friendly, knowledgeable, fun experience.
Great selection great price
Good place to look for a mattress
Friendly service and fast
Awesome customer service
Friendly staff
Not a lot of help