Have had to go in a couple times recently for a new phone and the switch to 5G. Both times Jeremy was a big help. If your phone says bad SIM go in Jeremy can help you quick! Very professional and nice. Thank you

Went to ATT store to exchange phone was treated very good. The employees were friendly and helpful. The only bad thing was my phone was slow about transferring and I was getting hungry. But they got us on our way. It was a good experience and thank you to the employees.

Wonderful! Patient! Informative!! Kind! Generous spirt! Trent is an excellent asset to your company, a wonderful representative.Sadonna is also a outstanding asset to your company and customers. Thank you for hiring such kind and gracious people.They are a blessing to all of us!

Donnie was wonderful & took care of everything we needed & even setup phone to work on the car.

Great service. Needed internet for my house & they got me all setup quick & easy

We always have a great experience when we go into this store. Angel was a huge help! She recommended a phone for my Dad and even offered to help update it when it came in! So happy with the customer service here!

Bought AT&T phones from Walmart and took them to the AT&T store and got them both activated in a timely manner, very satisfied with the help and service.

Great service they helped me find the right phone and helped me set it all up and I got a excellent deal!! Angel and Sadonna are a great team.

The manager was extremely patient with me and very helpful and kind

Been working on getting internet in my house for two weeks now there basically tell us that there to lazy to to turn on internet

Krystal is friendly and very knowledgeable.This girl goes above and beyond when it comes to customer satisfaction. She knows her products and can show you exactly how to do anything with your phone or fix any problem you might have.She gets 5 stars!! Best experience and service I have ever had with At&t.Thank you🐞

Very slow service and not enough people on hand to help customers. Employees were knowledgeable and helpful and not pushy (trying to sell you something you dont want).

Bought a new s21. Started having issues with it restarting hours after I got it. Was told that I couldn’t return it. Contacted Samsung support and was told I could return it within 7 days. I work 24 hour shifts but still was able to contact the store about it. Was told again I couldn’t return it. Now it has the blue screen of death and Samsung said it would take 2 weeks to get a working phone. $900 for a paperweight because I was either lied two twice, or the employees didn’t understand the return policy.*update*Donny, the manager, stated they would replace the phone. Thank you Donny

They are fast! I’m so happy with them

You guys are awesome! The cell phone coverage is awesome! Way better than my T-Mobile. Thank you!

My in store experience is great if paying a bill or spending A LOT of money. But I have never had issues with service or phone fixed. They always say I need a new device without even testing the device like they ise to.

Sedona gave terrible customer service

Dont come if you have issues with your phone. This place is only a sales store and will tell you to call customer service for probably about anything you think youd go into an AT&T store to get help with. Of course other than paying your bill there 🙄. Just want to say the worst decision AT&T ever made was merging with Direct TV. Unfortunately the area i live in, AT&T is the only carrier that works. Ive been a customer for over 12 years and it has only went down hill since i got my first Razor with them. Good job at selling out and making profits more important than people! You are the problem in America, go unf@#* yourselves and find a new business model. The current one is gonna have everyone leaving in droves. As far as this particular store, just a sales place, go to Walmart and youll get the same service, probably cheaper.UPDATE 11/10/20No, owner, my needs were not met, hence the reason Im ranting on here. But you see EVERYONE, they dont care about our problems, just their MONEY. She says it in the comment below. Were the best, biggest, blah, blah. No empathy from this owner, so what do you think the Companys Values are?Ill tell you, i had the VP of Marketing tell me to stop complaining about my service a couple years ago because they paid me a $200 girt card when i signed up. Screw you guys, you cant buy my silence.

Had an issue with my bill. Donnie & Angel were able to fix it & take the time to explain everything. Very patient and understanding

Jordan P is a very top notch ATT employee! He helped us immensely when purchasing a new iPhoneHe is very knowledgeable and goes above and beyond to help his customers!Thank you very much for all your help !

Useless retail store. My wife came in to get added to my account and they couldn’t help. I was able to get her added on the phone with customer service rep who was teleworking at home on his laptop. Why even have employees at a retail store anymore if they can’t even assist with adding a phone line.

Jordan, who was brand new to the store did such a great job helping us. He couldn’t transfer my 94 year old Grandmother’s flip phone contacts to a new smart phone because...well, old tech. But Jordan never gave up and found ways to help and support our needs. He made it eventually happen! As an AT&T customer (whole family is) and a father who retired from your company...Jordan did us (and you) proud!

Trash service- phone still isn’t properly set up. If you’re buying an Apple product, just deal direct- they’re so lazy you’ll end up setting it up yourself anyway. I’ll never be back, so don’t bother with your generic response. You should all be fired.

Great service, helped me transfer all my information from my old phone to new because i know nothing about these phones.

Complete waste of time to go into this store. If you have an issue dont worry no one there can help you.

Krystal K. and Madison R. are truly what makes AT&T the best wireless service especially at Ponca City! Both are knowledgeable and made adding a line a breeze! Thank you both!! ❤️

Service was great and very helpful.

Krystal K. was incredibly knowledgeable and helpful. She went above and beyond In assisting me. She is a tremendous asset to this store.

I felt so welcome, and Donnie and others were so helpful. They listened to my concerns and help find solutions. Best experience at a cell phone store ever.

Very Rude customer service. Im a retired Marine. I would fire every one of them! It needs fixed ASAP people! Sodanna needs her attitude checked! Hateful person. Would not call her a lady. Very far from it!

Great service

Nice worker help set up new phone.

HORRIBLE STORE WITH HORRIBLE SERVICE. Would not return my phone even though my situation met the requirements for a return. Called apple and AT&T 1-800 number - both said the store was wrong. On top of that, EXTREMELY rude and unwilling to help at all. Will never go again. Worth the hour drive to Stillwater or Enid for better service!

Cellular retailer located in a busy shopping plaza. Customers are greater by a customer service rep upon entering the store at the front. This is a great feature and the customer isnt left standing wondering where to go. The store is nice and clean, very bright and pleasant. Customer service reps are polite and helpful. My visit was typical, but the gentleman who helped me was incredible. He not only solved the issue I was having, but went out of his way to insure I left a happy customer. Customer service reps can make or break an experience. This rep made mine a great experience!

Wonderful store. Needed help transferring information from phones & the representative was very patient and understating.

The clerk had a bad attitude from the minute we got there! Her name was jasmine! She was short with answers and acted like she didnt want to wait on us! She was hateful and then overcharged us! We almost walked out twice !When you spend $$$$ on a phone you think they would treat you good! I made a trip to Stillwater Att today to help me with some other questions and he was so polite and he took care of everything I needed! I will never go back to the Ponca store again I will drive a hr from now on!

Krystal is amazing 👏 😍 🙌 ❤ and has helped me more than once. Go ask for Krystal! Amazing service!

Good service helpful staff! Thank you

Me and my mom used to have someone else on our plan, and they told us the “category” was an iPad, but they could change it so i could get a new phone on our plan. we’ve never owned an iPad, but we just cared about being able to get the process over with. INSTEAD, the employee, Sadonna? helping us started to argue with us, then told us to go wait in our car for somebody else. when we asked for the managers name, she almost didn’t tell us, kept giving us dirty looks, then began arguing with us AGAIN because my mom mispronounced her name! RIDICULOUS! I left the store crying.they obviously just hire ANYONE.

Great visit! Thank you so much to the manager, Donnie and his wonderful staff.

Everyone was so nice and they gave us very helpful information. We are very appreciative.

All the employees are very knowledgeable and very helpful! The Ponca City location could use another full time employee. They are constantly busy upgrading someone’s device, opening new lines and transferring someone from their old carrier.

Awesome love the employees they r very helpfull

The staff is informative and willing to go above and beyond to help. Manager is always out and ready to help anyone, so refreshing!

AT&T Ponca City has always given me superb help and service! I purchase all my devices with them because of this. I have never been disappointed! Because of this, I highly recommend them to everyone. The young man who is manager is tops!

Very helpful. I stopped in the store again today for a separate issue of not being able to get my cookies to turn on on my phone. The ladies were very helpful and tried several ways to make my phone work. Though unsuccessful I still think they are very helpful. Very friendly. And always happy to help.

Sadonna was hateful and refused to help me. Came back in and Krystal was awesome only reason giving 5 stars.

Manager and staff are extremely knowledgeable! Always willing to help. Great place and staff!

Your store in Ponca City is the best store I have visited ever. Josh is great and so was the girl that helped me. (I cant remember her name) They both was wonderful

Every time I go in there I have to wait a good 20 minutes or more just to pay a bill. I don’t get greeted when I come in or anything. I myself work in the public and we take payments where I work as well. When I am the only one in the store I multi-task with my customer who completely understand. If I am working with a customer who is about to buy something but have a customer waiting to make a payment I break away and tend to that customer so the can go about their business. Most people completely understand. There is no reason for a customer making a payment waiting 30 minutes or more just to do that. If they can’t do that then maybe they should be doing something else. It makes me want to drop my AT&T service completely. I hate even having to go and pay the bill cause I have to wait so long just to do that.

I deleted my yahoo account accidentally and I couldnt get the yahoo app to load on my phone..so I have needed an AT&T rep. To help me..she was very polite!

Just left, really irritated, went in to find out why my bill had jumped 100.00 and the girl/woman dont recall her name and probably wouldnt post it anyways because I dont want to get anyone fired. She started out really nice, within seconds that changed, became really hateful. I pray god blesses her in a way that will change her attitude towards people from here on out.

What a great store! Helpful staff, longer hours and willing to review my plan for savings. I have added multiple lines, upgrades and even internet. Appreciate this location!

Only 1 worker and I was #5. Didnt stay. Thats insane..

Great Experience

Need more people working

I had an unusual complication but I was in and out in 30 minutes with a solution. Two smart, friendly and knowledgeable people were a pleasure to work with. Great experience!

Great expierence. Very patient & understanding staff. One of the best expierences at an AT&T store Ive had.

Amazing store

Best AT&T service ive ever had. The employee helping us knew their stuff and got us processed out quickly. Im giving five stars because most AT&T stores are insufferable. Way to be a diamond.

Polite, quick, knowledgeable.

Friendly employees, they were a little busy, still didnt wait too long

I waited for over 30 minutes to purchase a simple charge cable. The elderly lady before me waited longer. When she finally mustered the nerve to ask for help, and said she had been waiting for over 30 minutes, two of the young girls there snapped back at her. One left and went on a smoke break while both of us waited. How do I know, she was getting her smoke out on the way out the back, and came back in wreaking of cigarette smoke. The girl who had taken the smoke break told the little old lady that it is not their fault that they are short staffed and that she is here now, how can she help. The little lady just needed a simple phone case and the girl exclaimed is that all and shook her head, rudely. When it was my turn, I told the same girl that it appeared that she was a little stressed and more than a little rude to the old lady. She told me to mind my own business. I wish I could find the owner. The other employees thought this all was funny.

Service is still alive came in to get a phone Donnie did an excellent job.

Had a great experience! Donnie and the rest of the team were very knowledgeable and helpful! Will be back!

Art store was great in ponca city was great! And helped a old person like me. Josh and Madison were great!

Always hey fast friendly service no matter what time or day we go in...we have several lines.

Great staff & very knowledgeable.

The best store around! They fully take care of you and care about every customer. Im telling everyone about this store!!

So helpful! Thanks for the info you all gave me!

When buying my new phone I had a pleasant experience, Rebecca was very helpful, cheerful, knowledgeable and easy to work with.

The salesperson was rude and gave me false information and I got another phone because she lied about my insurance.

Great place to go, patient staff always helpful from my experience. Would recommend to anyone wanting a new isp.

Worst At&t store I have ever delt with! Staff has no idea what they are doing and the manager is nowhere is be found anytime you go in.

I was very pleased with my experience. Josh, the manager, went out of his way to get my phone so I could send emails. Also helped me learn how to connect to Google Photo. Helped me with a lot of issues I was frustrated with.

The store manager here was more helpful than I could ever ask for, I think his name was Josh. He knew the job like the back of his hands and I would recommend his service to everyone.

My cox bill was so messed up my wife told me to stop by this store and get a insurance claim.. the manager there was so helpful .. he broke down exactly how much my bill will be after I switched from cox to direct tv I’m glad I did it ☀️☀️🤗

No one is trained properly. Unless you know what to ask for, they will sell you whatever they can to make the most money. I would not recommend going there to get a phone.

Im from Ponca City Ok and Brittany did a great job with us good patience and explained everything very well with us !

Josh and staff are knowledgeable and provide top knot he customer service!

Josh was excellent help walked us through every step we got the best service I give a 10 job well done

Josh, Britny, and Chelsea are great! Always take care of me when Im there.

The sales lady that was waiting on me was coughing a lot without covering her mouth and sneezing. I have a grand baby on the way and do in the next few weeks, it worried me that she could give me what she has and I certainly wouldnt want to pass it on to the baby. She should either cover her mouth or not be at work until she is well.

Jeremy has waited on me twice & he is very helpful & respectful.I wish there was more that do customer service, treated you as well as Jeremy does.

Prompt and courteous customer service. The staff has always been very helpful.

Such terrible costumer service. Last week made an appointment for installing Internet, made the appointment this Tuesday and waited all day for them and still nothing, so called they said I never made an appointment. Schedule another one for today and still hasn’t showed up. Worst company ever.Lol another week an still not. Worst f....... company ever. They suck so bad. Been waiting for weeks for them to go install internet and still can’t show up after weeks. Such bull. Like no joke. How hard is it to do your job! They keep changing the dates an still don’t show up. Such a joke! It’s about to be a month that they still can’t help us

Rebecca was awesome!!! Very knowledgeable about the products. Great experience

Always friendly customer service when I go to AT&T theyre very patient and help me understand things that I dont understand with my phone

I went in with an email problem and left with it. They tried but were unable to help get me into my account. Ive got to make a phone call and Hopefully they can solve it. Ive had this account for ... O...ten years. Never had a problem til Yahoo got involved.

The teck was very knowledgeable and helped with things that I didnt even. know could be done

Got my galaxy S9. Love it. Camera pics are superb!!

Lets start with att in general. I had a very high bill that I knew wasnt correct. I called att billing and got put in touch with someone who barely knew English. Told her the situation, went over the bill with her and she said its my bill I need to pay it, started laughing at me when I asked for a supervisor and hung up.Now at the att store in Ponca City. Brittney was the person helping me. I told her exactly the same thing about my bill she pulled up my account and said she was going over it. Then said she cant see the details on the charges. Then told me Im being charged for 2 months that I didnt have the service (I thought she couldnt see any details?). I asked her why and thats when you can tell she got really frustrated and she started getting louder saying I just need to call att. I asked her if theres anything on her end she could do about fixing my bill (its was $124 higher than normal) she then got upset so I grabbed my license and walked out. Never again will I ever go back to that store.Absolutely useless people in a useless store. I had to drive 40 miles to a corporate store which fixed my account in less than 20 minutes.

Donnie did everything he could to help me with everything AT&T related! Tv, and cellular he help me save a lot of money!

Stopped by while driving cross country, had some great help and walked out with a new phone after trading in my old one. Thank you!

Donnie is a Stud Master!! Great store and great service!!

Friendly staff that helped me get what I wanted In a timely manner.

Tried their best to help me. Very nice young man helped me

Every time i go to this store, i have the door opened and greeted, i understand that some times the line if huge... it happens everywhere. but they are all ways there to help me ASAP

Terrible customer service. All they do is sell products they then cannot service. If you have a problem you have to go to a website thats not helpful, but they cant help you, or call a number where they tell you to go to the store, and then the store says, oh, you have to go to a corporate store thats 45min away. Also if you buy anything outright in cash, its like its still not yours because its nearly impossible to get them to unlock it so you can switch to another company. Would have given 0 stars but it wouldnt let me.

Jeremy was great! Really helped me out!