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T-Mobile
901 E Prospect Ave, Ponca City, OK 74601, United States
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T-Mobile
Comments
Co
Review №1

Casey the manager was very knowledgable aa well as very friendly. A true professional. Id rather have root canal than deal with cell phone companies. Casey made the experience painless and stress free.

Je
Review №2

Great. Very helpful. Nice and courteous to us. Been a customer long time. Brought in new customer. Thanks jeannie merritt

Ro
Review №3

Phillip helped my dad get a new account recently, and did a great job. Made sure the phone was ready to use before we ever walked out the door. Did 100x better than anybody at AT&T ever did with us!!! Great service!!!

Ni
Review №4

Starting service, and even to adding lines and diagnosing issues with my device are always hassle free because these employees actually know what they are doing! Today I went there to add a line and in minutes I had a new line added! T-Mobile definitely has my business!!!!

Ti
Review №5

Terrible customer service. Employee signed customers up for things they didn’t want in order to get extra commission. But T-Mobile wouldn’t do anything to help fix the issue. So stuck paying for stuff we never wanted in the first place or required to pay cancellation fee. This is a terrible way to run a company. I would never recommend T-Mobile to anyone. Find a company that will treat you with respect.

Ka
Review №6

Carlos was very patient with me over the phone. I had a lot of questions and concerns and he answered them all very well. Would recommend every time.

Pa
Review №7

Rebecca Diane b. Is an amazing employee. This girl deserves a raise.

Me
Review №8

Worst store, to get a phone service with. Employees dont know the proper procedure to do things. Had to even call there district manager and still got no where. Expect sorry my employers dont know what there doing.

al
Review №9

Great customer care, very helpful employees, and very large selection of products.

De
Review №10

Cara and Silas make this store always helpful and they will go out of there way no matter how long it may take to make sure your happy and satisfid with their service....if you have t-mobile this is the store to come to...Thanks Silas and Cara

Ka
Review №11

Awesome customer service

So
Review №12

Staff was very friendly, but they had nothing in stock. Very frustrating for both myself and the staff when every phone im interested in or ask about is out of stock.

Ne
Review №13

Carlos was helpful very well trained and kind

J
Review №14

Who ever is working there is so rude!!!! You just lost business by allowing idiots to work for you!!

fr
Review №15

Rude and unreliable worst store for customer service. Dont know how to solve issues.Had to drive 80 mile trip to Stillwater Oklahoma issues were solved in less than 15 minutes.

Lo
Review №16

Once again towers are down

Da
Review №17

Love it

jo
Review №18

New and junior knowledge

Ty
Review №19

Amazing service and location

Gl
Review №20

Excelente customer services

Al
Review №21

Great service

Nh
Review №22

Iphone without battery

Information
11 Photos
22 Comments
4 Rating
  • Address:901 E Prospect Ave, Ponca City, OK 74601, United States
  • Site:https://t-mobile.com/store-locator/ok/ponca-city/e-prospect-ave-n-5th-street?y_source=1_NjM0MjM2MC03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 580-749-4072
Categories
  • Cell phone store
  • Electronic parts supplier
  • Electronics store
  • Telephone company
Working hours
  • Monday:12–6PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:No
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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