Do yourself a favor and just drive to the corporate store in Savannah. The workers in the store do not care about customer service, not to mention they all seem high. They need to focus on training their employees because none of them know how to do their job! 10 out of 10 would not recommend

If I could give this store a ZERO, I would. The store manager “Mia” was the RUDEST person I have ever dealt with in my life.Smart mouth and a complete attitude. ATT corporate office should truly look at this person as “Manager” as she is far from even being an employee.ZERO, ZERO, ZERO -I would not recommend this store for any services at all. “Mia” should not be in the customer service business.

Husband needed a new phone and Brian was very professional, friendly and knowledgeable. Helped transfer data from old phone to new with no issues. Would recommend this store!

I absolutely love this store. The staff is always friendly and professional. If someone is unsure about resolving my problem, they take the time to find the answer. I prefer them over dialing 611 from my phone any day! Nia was my service provider today and she exceeded my expectations! Thank you all for making customers your priority.

The AT&T store in Pooler, GA was amazing! I gravely injured my phone at the beach. Jaimeson (like the whiskey, he said) immediately answered our questions, gave us our options, updated our very old plan, helped me pick a new phone suited to my wants and needs, and got me outfitted with appropriate accessories. He then helped transfer my data, all while helping two other customers and answering the phone. He was professional, knowledgeable, and efficient. We were in and out in under an hour with every thing in ship shape condition. Thank you!

Great Customer Service, could use another employee or two! But excellent

The public area is clean and well lit. The woman who helped me was polite and knowledgeable. She explained my options so I could make an informed decision.

Staff was very helpful, got a new phone, 4 stars due to took awhile to get checked out, took about an hour to get our phone.

We went to the Pooler, GA location. It has been the best costumer service my wife and I hace ever had in AT&T and we have been to a lot of them. Our costumer service lady Ali was simply the best. Knowledgeable, polite and gave us lots of options.

I decided to make a switch from Verizon to AT&T: the entire process was seamless, I wish I would have done it sooner.The store employees were extremely professional and efficient in getting me set up with a new contract and phone. They were able to answer all of my questions and provided me the highest quality service.I drove to this store because my local AT&T store did not know the program that I was interested in signing up under AND I waited to get this information for nearly 20 minutes. My recommendation: make the drive tot his store, it is worth your time and patience! An extremely knowledgeable crew that set me up in a short amount of time with exactly what I needed.

I’ve visited the store after working 13 hours on my feet. Jamison was very professional and amazing to work with. Set me up with a new phone updated my iPad and actually save me money on my bill. Visiting here from Virginia Beach. Wish this guy worked in my area.

Stay away! The young lady there decided not to disclose the 100 dollar internet installation fee. I called the 1800 number and they said there is no installation fee and that I should have had a choice at the store to choose self installation or have a tech come out. I was never given this choice. Be sure to know exactly what they are getting you into; they clearly do not know what they are doing at this store.

Jamison was amazing! We had issues porting our number from Sprint and he was great! So happy with our service.

Best in-store experience ever. Salespeople are knowledgeable and helpful! I was so lucky to have picked this store and Ron two days ago and return today to setup new phone!

I went in to switch services from a different company. Corey was there and helped me. He was awesome! Patient and had excellent customer service. Very nice and helpful. Highly recommended!! The other two gentlemen were great as well!

Great team. Would suggest them to all I know.

Beyond deplorable service by the store manager Jamison W, Naya, and Tyler/Marissa, and/or Kenesha (as she told me 3 different names each time I called to report my aforementioned issue). The store manager (Jamison W) ensured that I would have both cable and internet installed today no later than 5 P.M. After calling this location (155 Traders Way, Suite 100 Pooler, GA 31322) at 2:56 P.M. I was told Jamison was not present. After 3 hours had lapsed since the agreed upon appointment time, I again called to check the status of my installation and I was told by Tyler/Kenesha/Marissa that Jamison W (store manager) had went home and that missing my appointment due to the store manager’s absence was “not their problem.” Shame on AT&T Management for entrusting a store to such unprofessional and indecent people.Individuals such as the aforementioned employees have no business working in customer service and no amount of money would rectify the indecency my family and I were forced to endure. Rude, unprofessional, and the absolute antithesis of customer service are the only phrases that describe the kind of employees and services offered at this location. I will never return and will be exploring my options to terminate service with AT&T. As soon as possible, due to their lack of customer service.

Politely explained my situation that I bought a screen protector less than 14 days ago and wanted to exchange it since the product wasn’t sticking properly. Would not honor return or exchange despite explaining my situation and not having anywhere to ship a replacement protector. Manager rudely chimes in from back of store to deny my request. Seemed upset for no reason.

Ronnie the manager was so helpful and patient! I will recommend this AT&T store to everyone!!!

Leticia was awesome. Very respectful and professional. Knows exactly what to say to get you hooked on a great deal! It’s always nice seeing Ms. Kay as well, she’s the best. They both deserve a raise (;

Instead of using any customer service skill to make an upset customer, of almost 15 years, feel appreciated. I was told they were out of stock and to go another store.. Not sure thats good for sales but whatever.. it definitely gets a person who hardly ever writes reviews to go online and write one.. wont be using this AT&T store again.. its a shame, I love Pooler!

Phenomenal service. Taylor, who assisted my husband and I, was extremely helpful and gave us the information straightforward. Very kind and funny to, as we were there for a while. The other two workers, DJ and KC, had no other customers, so instead of sitting around doing nothing, they helped get our phones together and pick out accessories. We didn’t even have to get out of our seats and they put cartoons on for our 5 year old son so he wasn’t bored. Very kind and helpful staff. Wish we lived in Georgia just so we could always go to this location!

Store is ok company not at all. They did not refund my money that they charged for a service that they never provided

I stopped in to change my TV from Directv, but they said that we already had it. I will be going back tomorrow to sort things out.

KC is the best! She is super knowledgeable and always able to help with any questions we have. Her attitude brightens our day every time we walk through the doors. The whole staff has a very positive vibe about them. Thanks for being awesome and have a blessed day!

Awesome store! The Manager (KC) was very knowledgeable and professional. I was very satisfied with the products that I purchased, and not to mention I was in and out of the store faster than I’ve ever been in other locations. The store was very clean, and the staff was very friendly. I will definitely visit that location again in the near future.

Outstanding, Is the first word that comes to mind when I think about my experience at this store. K.C I believe was her name and she was amazing. From beginning to end she listened to my needs and made sure I got exactly what I needed that fit my lifestyle. I really enjoyed working with her and I loved the team atmosphere. You can feel the positive vibes in the air and how everyone just got along and worked NSYNC. Id definitely recommend this establishment to a friend or family member. Keep up the great work guys!!

I haven’t had many great experiences with AT&T personally, so i wasn’t expecting much when coming into the store. To my satisfaction Rachel and the other coworkers made this encounter with AT&T very pleasant. Defiantly will be back to this store for all future business.

Stopped in and was unable to figure out exactly what I wanted. Talked to a very respectful, polite and knowledgeable lady named KC and her trainee. If the rest of the store displays this level of professionalism, then I can see them going places. ATT you better hold on to this KC, she is a keeper.

Amazing staff extremely knowledgeable, the store is well kept.I really enjoy going there. I have to say there hasnt been a time I have gone there and they didnt help me. I will make sure all my family as well as friends good to this location. There are so many businesses out here today and I believe that people forget that everyone is human and we all have careers or jobs and to take the time and smile and say welcome to our business goes a long way and long story short I get that every time I go there...

Terrible customer service! We wont be coming back!

Always good no complaints

This store was one of the best stores Ive ever been to. The staff were very helpful and polite. KC went above and beyond to help me pick the right device and service that best suits me. She was very knowledgeable and eager to assist in every way possible!!! Thanks for making my experience a great one!!

Tre is awesome and truly helps! I went in for one issue and walked out happy and with goodies for my family.

Thanks for KC. She is a very wonderful and knowledgeable about the products and phones and how they work and those that dont work. She is always friendly and helpful when we go in the store in whatever problem we have had. She is a joy to see and a delightful person.

KC was awesome. She helped me figure out the best option to upgrade my phone. I was at this location back in January and not impressed but theres new people working here now and they were all very helpful.

My wife and I came in there just to change some essential things on the account. Taylor easily was able to accomplish our needs and even recommended more services to us. We will definitely be back.

Unfortunately had a bad experience. 3 employees were working and no customers inside when I arrived. They greeted and one lady started to help me but wasn’t of much help. She asked if I knew what I wanted and I told her so we stood at her computer as it was logging, it was probably 5-10 minutes. Once in she asked for me number and I told her my phone was on a corporate account and gave her the number. She also asked for my ID and then said that I was not an authorized user. I gave her the 6 digit pin provided to me by my colleague who manages the account. She stated she still could not find anything and said I would have to be added as an authorized user. The interaction was very short with little discussion or explanation and was overall not helpful. I went to another store and was able to process my transaction just fine.A little more conversation and eagerness to help would have went a long way.

IVe done all my business in this location for the last few years. I’ve never once had a bad experience. The employees are knowledgeable and honest. Sometimes customers get upset when they cant get there way & definitely take it out on the reviews. Give them a fair chance I can assure you the service will always be impeccable

Great experience with this AT&T store. KC and manger Darelle were very helpful and knowledgeable about their products. Focused on 100% customer satisfaction! I have three other AT&T stores closer to me but will continue to do business here because of their exceptional customer service. Thanks again!

KC and the Manager were great! This is a much bigger store than I was used to. I love all the tech they had out for people to play with. I was able to get 2 new s7s and just turned in my old phone. I literally was going to Longhorn and walked right over. Love this place!!!!!!! Super friendly.

Taylor was great in assisting us in getting our new phones setup. She and the other staff were very knowledgeable, friendly, and helpful in making our purchase and service transfer a success. I highly recommend this location.

I absolutely loved working with this store. They were all upbeat and friendly. The manager was available on the floor and made sure everyone was being serviced and happy. I will be visiting this store for all my wireless needs. Thank you guys so much

Need more knowledgeable workers and more help when the store opens during the week. There can be long wait periods . You sometimes have to leave and return later hoping to be seen as you arrive. But I will give them credit customers are acknowledged when you get in the store. They need more staff when store opens or rethink of their shift times. Seems to be busier in the morning but not enough help staff when customers come in for assistance and everyone is busy and no free help. To handle wifi needs,etc.

I had an amazing experience at this location. The employees were friendly, knowledgeable, and very helpful. I will definitely be returning and will also refer all of my friends and family. Thanks for being so awesome!!

Today was the third time we have purchased equipment at this store and every visit has been an exceptionally pleasant experience. Rons help today was excellent and insightful and very helpful. All the staff weve dealt with have been outstanding. AT&T should be very proud of the employees at this store.

My daughters were visiting during the holidays and were adamant that I update my cell phone. Ron made the experience a positive experience. I am very grateful ! He was knowledgeable and patient. Perfect service!!! Thank you, Ron!!!!

Taylor at AT&T was fantastic! I have been a customer for years and have thoroughly enjoyed this experience. She was kind and patient with my technological ineptness. I sure appreciate it!! Thank you so much, I love this new phone!!

My experience was stellar! The staff knew their stuff and was very helpful. Everyone seemed more than happy to assist me in anyway I needed. They will definitely be my go to spot if I need anything else in the future.

I am VERY disappointed in this store. Terrible customer service and a very awkward experience. Note to customers: this is a franchise location so they are an authorized dealer only. AT&T does not manage this store which affects the way it is run and handles issues. I went in to buy a new phone 6 weeks ago. They offered 2 for 1 phone screen protectors. I bought one for my new iPhone. They placed the screen protector on it. The phone malfunctioned before I left the store and they did not have a replacement screen protector of equal value. They then proceeded to argue with me about how they are both screen protectors and work the same. After showing them reviews they still did not offer to order me a protector from the original brand. The manager promised that I could come back and get the better protector if I did not like the new one. The awful screen protector broke within 6 weeks. I went back and they cannot do anything for me. The manager is no longer there and they will not help me with my problem. AT&T as a corporation cannot do anything because it is a franchised store. The customer service rep from AT&T itself was very kind and helpful but has no pull with the store or accessories. Make sure you leave the store with EXACTLY what you want, because having a happy customer is clearly not important to this location.

Tre’ provided extraordinary customer service and was very knowledgeable of the products. He was very helpful and I would definitely recommend this AT&T store and Tre’!

They tell u one thing make u believe them which it sounds good but watch your self.ask about coverage where u live.we ask and check before and before we signed up.they said yes theres coverage in your area,well after we signed up we had many problems to where we lived which we couldnt get a signal they kept telling us to do this and that which we did and still NO luck so we went back and they check the area again and said nope no coverage in your area then they said will its pass the 15 day cant do nothing,they LIED TO US,yes we got it taken care of after 4 mos it took a TV Station to help and Corp headquarters at ATT.try T-mobile we love them No problems great CS.

Very helpful staff. Handled what I came in for quickly. They tried to sell me on other services but were courteous while do so and not pushy like other places Ive been.

Came in there for a simple question and the staff member was so helpful, I was in and out in a jiff. I definitely recommend everyone come to this store if you want things done right with your account. Thanks guys.

OK Corey took care of me and did an absolutely outstanding job setting up the phone and explaining how it worked. Couldn’t be more happy.

KC was super helpful when I asked about purchasing a screen protector for my iPhone! She even offered to help me install it on my phone, so I didn’t have to worry about doing it myself at home :)

K.c. and her team at Pooler are simply the best. You can tell but the way the store is kept and the attention to detail that excellence is more than expected, it is the culture. If you want a knowledgeable team, these are the people to talk to.

Unique is a true gem!! The service Unique provides as well as the other staff members is top notch. It is so good to work with a team of patient, and knowledgeable individuals that go above and beyond to ensure all of your needs are met! Thanks Unique and Pooler team...you guys ROCK!!

Leticia was awesome and very helpful! She answered all our questions. Definitely coming back to this location. Everyone was really nice!

The store is always kept clean. The staff is knowledgeable about the latest phones and helps me with whatever questions I have. The parking however is terrible. Only so many spots at this location.1

Ron was very insightful and helpful. He knew exactly what I wanted and made sure I left fully comprehending my package deal for internet. Thanks Ron

Had an amazing experience with KC and Cory the whole store works great as a team! They got us set up and were very helpful! Love this store!

KC and Rachel took care of my issue in 5 min. I tried other stores and corporate without resolution!! Great customer service. Thanks!

OMG awesome service staff was extremely nice they also have new employees there with new manager.Taylor Ronnie Cory and one other lady which was new but extremely professional. GREAT PRODUCT KNOWLEDGE AND TOOK CARE OF ALL MY NEEDS WOULD RECOMMEND TO PEOPLE ON THE AREA AS WELL AS PEOPLE WHO IS TRAVELING THROUGH.Smh was reading some of the reviews but I still went in based on my previous experience there. I wish people would not only share what they feel is bad but also share the great experience that I shared with the entire staff.I usually dont dont do reviews but I wanted to share my experience.

We love this store and will always be continuing to come here. Very professional and are very helpful. I recommend this store to everyone and their families.

I enjoyed every bit of my visit to the Pooler location. The Staff made my experience very easy and enjoyable. Thanks again

Excellent service. The personnel in this store are very helpful and knowledgeable!!!! Especially Tre’!!!

I worked with a wonderful staff member help me with my new device. Recommend working with Ron or the store manager Darryl

This is amazing! Friendly fast service. Go see Cory he was really nice and informative with signing me up with Directv and cell phone service.

My experience at the AT&T in Pooler, GA was absolutely phenomenal. From the moment I walked in the door Leticia greeted me and was taken right away. I came in with anxiety leaving sprint services because of how much of a hassle I had for the time I was using their services, now I am a happy customer of AT&T. Leticia made my process of switching over completely stress free and easy. Leticia’s positive attitude and work ethic and willingness to work with you made the experience that much better. All of my questions and concerns were answered and they always had my best interest when offering their services. Thank you Leticia for your kindness and help. I would recommend everyone looking to leave their services to come into the Pooler, GA location for the best customer service!

Had a great experience at the ATT store on today. Went in to purchase a phone, would like to commend Taylor, who did an outstanding job. Very good customer service skills.

A pathetic bunch of ATT sellers.I need to swap a SIM card.Is this for a new line?NoWe dont have any for that phoneQuestion I ask myself: How do you sell any phones without SIM cards and If this was a new line you would have a SIM card for me???When will you get a SIM card?Probably Saturday (2 days from now) we already got our shipment todaySo you are telling me that for 2 days you cannot sell any phones.Went online and resolved to have a SIM mailed to me in under 10 minutes.Only customer in the store and the store could not have arranged to have one mailed to me or made some plan to resolve my issue.As useless as a wooden watch! So sorry to have interfered with your boring day by making you get up off your chair.

Super friendly and helpful staff

Each time I have gone to this store, I was always told they couldnt do what I needed and referred me to the corporate store in Savannah.I had issues with activating my internet (the previous owner of my home still had his AT&T account tied to the home, preventing me from getting my own internet) and after explaining, they could offer no help.AT&T sent me two U-Verse Router/Modem equipment boxes after I resolved the first issue (I had to call the San Diego department to get in contact with someone who had enough expertise to handle my problem), and I wanted to be reimbursed for the shipping charge I got through USPS ($16.57). I shouldnt be charged for sending back equipment that should have never been sent to me in the first place. I brought the receipt I got from the post office so I could get reimbursed or have the balance applied to my account, and they could offer no help.Ill just drive the extra 30 minutes into Savannah for any future issues.

KC was absolutely amazing, I have always been treated like family when I come in here. They are always very helpful and friendly. Highly recommend shopping here.

Fast and friendly service. Staff was amazingly helpful. Explained all of our options and were very knowledgeable of the offers available to us as AT&T customers. A+ group of people.

Did a upgrade today at this location. Cory was excellent and very helpful. Thank you for your patience.

The employees were very professional and knowledgeable about their products and answered all questions I had for them. I would highly recommend this store

I visited the Pooler store in search of a case change - I was lead to the cases for my phone and the rep suggested one, open the package so I could try it, and I bought it and thanked her for helping me. When customer are searching, they really dont know what theyre looking for - so the customer service served me well. Thanks.

Ronnie was great. Came in the store and he helped me right away. And I am very satisfied. Go see Ron.

I love this store location. KC was great. Her presence and enthusiasm was exceptionally great . Give her a raise. Overall, this location is awesome and knowledgeable.

The staff was very helpful with answering all questions friendly and in a timely manner. Very nice environment also very clean.

My experience here was exceptional. I worked with KC she was just so great I highly recommend her.

K.C and Letica did suck an amazing job. Walked in and they went over and beyond to help we with my new phone. Thank you for your service...

TaylorShe worked miracles. Taylor was friendly and assisted me in all my questions. She is definitely a go to sales rep.

KC is amazing! She is fun, friendly and informative. She will help you with anything you need!

Gerat staff. Excellent customer service. Very knowledgeable and willing to help. Above and beyond.

Great service..Everything was smooth and they even helped us with the setup process. Very friendly staff from the very beginning!

The staff is always helpful with any questions I may have. Highly recommend!

Definitely recommend this location. Very friendly and helpful employees.

It was a pleasant environment. Cory provided me with excellent customer service. This is the store Ill be doing my business with from now on.

Staff was wonderful in answering my inquiries very knowledgeable sales team. Highly recommend

I love at&t I have all my services through them, my cell phone, internet & cable, and the prices for the internet and cable aren’t bad at all, the cell phone on the other hand could have better prices but I went ahead and got the phone because I receive a military discount plus I get a discount for having the payments automatically deducted from my account, that’s about another 5 bucks off .

DJ did a great job handling the various questions and problems that we had. Got a great set up and everything we wanted

Wonderful staff Kc was awesome and the staff was extremely knowledge I will do all my business there

Great customer service, all staff are focused 100% on the customer and that customers needs. Willing to answer any questions and are very patient and understanding when you are making your decisions.

Had a really good experience at this location and don’t mind making a small drive to come here for service!

Love the customer service. Been there multiple times. If you go, ask for Jonathan or JV. Great associate and super knowledgeable.

Amazing customer service. I worked with Cory he was amazing I will def recommend him to all my friends.

Cory was excellent on his service and assistance on upgrading our phones. I would recommend him and the pooler store to everyone