AMAZING customer service here! All the employees who handle repairs always deliver above expectation. If you need your bike repaired or maintained this should be the first place you go.

Great first experience at West End Bikes. Mark was especially helpful in scheduling a tune up, giving my bike a once over, and answering all my questions.

Every time I have entered this store I have been treated like a low priority. Though it’s in a convenient location I would rather go out of my way for better customer service.

Helpful, fast service, knowledgeable staff, offered a discount on items purchased at the same time as a bike.

I recently bought a bike from the west end folks. it had to be shipped to asia. they were extremely on-it.they packed the bike knowing that the shipping was going to be multiple hand offs across a number of flights, and that the international rates are really dependent on the box size...a few inches can be $100-200 diff. super conscientious and responsive.thank you WEST END TEAM

Im only giving them stars because Ive heard they are notorious for being snobs that cater to their elitists cheerleaders, so I brought them a Walmart bike this afternoon and it was clear they wanted nothing to do with it but Jim put it all aside to help out a working class local. He humbled himself and took my Walmart bike without trying to make me feel bad.

Good people... good help.... nice bikes

Mark was super helpful sharing his knowledge on all things bikes and helping me with one that would fit me. The mechanics were also great, and came to a solution with a brake issue!

Great bike shop! Superior customer service from caring, attentive staff. Service department is top notch. Professional fitting services. West End Bikes has all the bikes and products for every cyclist in all price ranges. They even go the extra effort to secure specialty and personalized items. IMHO this is the best bike shop in the western U.S.

Worst customer service.Total elitists for rich Pearl district clientele.Asked about brake pads and they treated me like an idiot for not knowing which kinds of pads I needed for a single-speed free wheel.Do I work in a bike shop? Thats why Im asking you.Plus: The smug, self-important attitude convinced me to never shop there again.

I can’t recommend West End Bikes enough. Expert sales crew. Fantastic mechanics. Always a pleasure to work with. Highly recommended shop!

I purchased a bike there a few years back, so do you want to know how they thanked me for my business and loyalty? They want to charge me twice the price of the other bike shops around. Businesses want customer loyalty, but they do not provide anything in return. Go somewhere else for your bike service; youre bound to receive better pricing and a more appreciative staff.

Very friendly and helpful staff and were able to get me back riding my bike and felling somewhat free in this Covid-19 madness of a world we live in. I highly recommend this shop.

Very helpful and insightful staff!

I stopped by west end bikes today and Michael was super helpful, he was very genuine and went above and beyond to give me a great service. This is the kind of guy I would want working in my shop. Thanks a lot for your great service Michael!

Great bike shop!! Mark and his staff are very customer-oriented and can offer you road, mountain, cyclocross, kids, electric, etc. bikes rentals and apparel. Just bought a cyclocross bike and love their attention to detail and very experienced service techs!

Great bike shop with exceptional service. I just moved to Portland from New York City and I couldnt believe how helpful Andrew and the rest of the West End team was. They were very knowledgeable and easy going. It was a great introduction into the Portland bike community!

Andrew was incredibly helpful. He was very kind, knowledgeable, patient and I enjoyed my time with him. I knew little about bikes and left with a great bike and all essential equipment. I hate feeling super pressured to buy things and Andrew was informative and not overbearing. I really appreciate that when making a big purchase. Loved the experience and he had a great sense of humor. I will return. Thanks Andrew

Incredible shop and incredible people. I’m visiting from out of state, came to West End for some gear as well as looking for local group rides. Andrews service was phenomenal when helping me find what worked and fit best for me. Never once did I feel like he was trying to “sell” me something. He genuinely was passionate about cycling and providing the most functional and quality product for the task. He gave me plenty of advice and classic routes to seek out. Also, Mark invited me out for the local lawyers ride. I felt privileged to be able to join the group. The ride was so beautiful as well as a great workout. Afterwards, Mark even took the time to have a great conversation with me in the shop about the cycling culture in Portland and recommended other great rides. Couldn’t have been happier with my overall experience at the shop as well as my time in Portland. Thanks guys!

Not a cool bike shop. Pretty much what you would expect in the Pearl - very pretentious and only seem to cater to thier own. Regret ever supporting this place.

I have a wheelset that uses Centerlock rotors and didnt realize I needed to get lock rings to mount them.West End Bikes had the oversized lock rings I needed so I was able to ride my new bike that night.Everyone I spoke to was super friendly and more than willing talk shop with me while I was there, which is always a big plus too.

Thanks for helping me out with my flat today! 🙏✌️

New to Portland and have had the best experiences at this shop. Theyre welcoming, love talking about bikes and gear, and have a great selection of both in the shop. Andrew had tons of great advice and info that helped me finally decide on a mountain bike, and he was again helpful and attentive in getting the bike all set up for me. Glad I found this shop.

Andrew was extremely helpful! He helped me get my bike all set up with new pedals, water bottle holder, showed me the best way to go about locking it up and using my lights, shoes and set me up with the mechanic to get my fenders installed. Had a lovely experience.

Customer service was bad. Didn’t really want to go the extra mile to help. Disappointing.

Ive been in the shop three times in the last six months and Im leaving a review because my experience has been consistent. Some shop chains in Portland, not mentioning any names,use scare tactics to have you do repairs that dont need to be done, and push products on you (this has been my experience). Not here. The staff has been very helpful and amazingly knowledgeable about many fine details which shows that the owners are investing in training to keep their staff up-to-date. My particular situation required new cycling shoes and the proper footbeds to support my arches so that I can have comfort over long rides. They have special equipment to measure my arch and make sure that I get the right foot supports, which will make a big difference in comfort for me. They also do full bike fits I found out as well and Im considering it. Long story short, it comes across clearly that they are there to meet my needs and not push theirs. Greatly appreciated.

Mark was great! I came into look at a bicycle. Test rode it and said I needed to go somewhere else to test ride another bicycle. I called back and showed up 5 minutes after closing. Id already decided to buy the bicycle and figured I would pay for it, take the bicycle and leave.However, he went above and beyond. He spent over an hour with me to explain everything about the bicycle and how to care for it, including how to change a flat tire.

Rude customer service! After spending $1,000s of dollars at this store they dont have 3 mins to answer my question about a squeeky crank. Ive never been treated this way at River City Bikes or Western Bikeworks. I was also hung up on by the lady taking my call after telling her my displeasure. Not sure whats going on here Mark

Even though I’m in town visiting, West End Bikes was great. Helped me consider new options for my year-round commuting rig. Though in the end I’ll need to save up longer for it, Andrew was extremely knowledgeable and helpful, even letting me test the bike I now dream of. I highly recommend the shop and wish I could have purchased while there. Maybe I’ll go back for some gear...

Fantastic experience buying a bike here. They have a wide variety of bikes and a large price range and I felt like I had plenty of options. All the employees were extremely knowledgeable and helpful. Will def be going back.

Excellent service, knowledgeable and courteous staff, a bit on the pricy side, totally understandable given the coveted, and expensive store location.

I was visiting town last week and stopped by for some chamois cream. Despite the pretty modest sale, the staff spent a great deal of time chatting with me, recommending routes and other things to check out during my stay. Mark (the shop owner) even invited me along on a group ride and bought me a burrito afterward. Super nice and enthusiastic people, great products. Check them out!

I have a great impression of this place. They carry good gear at a reasonable price. The staff goes above and beyond for their customers with their attentive service. Andrew Schnell stayed after hours and did not rush us one bit while we shopped to get my buddy fitted. Thumbs up!!

My wife and I have had several fantastic experiences here. Both Andrew in sales and the entire service team have been great to work with and have given great advice. We’ve had a few bikes worked on and the end result has always been exactly what we wanted. Highly recommended!

Really great experience. Someone stole my bike seat and Andrew and Brian helped me even though I came in at the very end of the day. They were both super knowledgeable and kind.

Andrew was super helpful and kept me up to speed on the delivery of my bike. Great experience all around.

Ive had my bike tuned up at numerous shops around Portland over the years and no one has ever put as much care and detail into my crummy old bike as West End Bikes did. The staff is knowledgeable and friendly and the mechanic who did my tune up was incredibly thorough and filled me in on all the work he did in a way even my neanderthal brain could comprehend. Im done with other bike shops, this my go-to spot from here on out.

My new favorite bike store. These folks are personable, knowledgeable and give you the time to assess options. Other bike stores I found rushed me or did not provide knowledgeable service. I am a novice rider and bought a simple bike but they treated my with respect just like any other customer. Love West End bikes and highly recommend

This place is not usually the type of bike shop that I love - its all super high-end, really expensive bikes, BUT the people they have working here have consistently been so rad, I keep coming back. Their service department is not only totally pro, but they are quick and super nice, and they go the extra mile to make sure I get what I need. Everytime I have gone in here, I always walk away with a smile on my face. I am super happy that this shop is in my neighborhood.

The repair service here is second to none. I have many shops that are more convenient to my life but I go out of my way to bring my bike here for any work. Fast, efficient, nice, fair.

Andrew was the bomb. Very knowledgeable and stayed an hour after closing to make sure all the gear fit and worked properly. Highly recommend. Great prices.

Great experience. Very accomodating to our needs before a big ride during COVID.

I ride everyday, but am bad at taking care of my ride. The service team is incredible, so this is my shop. No matter what you know about your bike, theyll gladly take care of it, fairly and explaining it in detail.

West End Bikes is the best bike shop I have ever been to, and I have been to a lot over my 30 years as a bike racer and commuter who has ownerd around 50 high end bikes over the years.I was in a bad spot as I had burned up my DI2 disc brakes and really wanted to ride- no problem, they got me in the next day and did a complete brake job while I waited.Jim, the wrench, and Mike and Mark, the owners, had tons of time to answer all of my questions and helped me spec out my dream bike, a Colnago C64, while my bike was fixed.By the time I got home I had an email from Mike detailing the cost and availability of every component for my build.Unlike a lot of bike shops, everyone I dealt with was a true pro, not just a kid working in a bike shop for awhile.I cannot imagine better customer servicer.

I bought a Specialized power assisted Mountain Bike, if you have a nice SUV, this is the bike to match, great fun staff, they know everything you need. And you can leave for lunch while they service your bike, amazing and lovely shop. They take away all my stress.

Lovely store with top qaulity products at appropriate and competitive prices.Mechanics are polite, knowledgeable, willing, able, and equipped.I am very inquisitive and the gentleman who repaired my bike was very informative. The entire staff was kind and that is choice.Thank you West End Bikes. That was a job well done.

Great service and knowledgeable staff. Many high end bikes to dream over. Good selection of kit and accessories. Bike fitting service is excellent. Marks enthusiasm for riding is quite contagious.

I had a great experience purchasing a hybrid road bike (Specialized Sirrus SL 2019). They had a 10% off deal, and then gave 10% off accessories. Andrew was very helpful, and they let me test ride it several times before I made my decision. After trying quite a few similar bikes out in stores around town, this seemed to be the best new bike for the money in this price range. Its a very responsive ride with a carbon fiber fork, great tires, comfortable seat. Definitely recommend West End Bikes to help you out with deciding on a new bike!

Came in for a quick fix the gentlemen at the bike repair area where super helpful and very nice. Also salesman definitely knew there gear and brands and answered all questions very well. Best shop downtown so far.

Thank you Jim and the Westend Crew. I had a troublemaker of a front disk brake caliper and you made time at 5pm to get it operating as flawlessly as the day I bought it. The family has bought 4 Specialized bikes from your shop in the last few years and the service keeps us coming back.

This store is exactly as described. The staff and the manager are friendly, courteous, knowledgeable, and very helpful. This is a full-service bike store with everything you could want for a bike and just about any type of bike you could want to buy. They also service bikes in the back, just go through the bike service entrance around the corner. I would recommend this bike shop to anyone looking to buy a top-end bike or top-end bike parts and service.

This is by far the best bike shop in town. They have it all, quality products top to bottom. Repair service is top notch. If you are searching for the ultimate riding kit (either race, road or city) look no further. Love these guys!

While its true that the employee are hard to spot (get matching shirts guys!) and no one spoke to me when I first entered the store, I found the employee I eventually spoke with to be highly informative, helpful and very friendly. Im new to cycling, but Stacey and Mike both helped me figure out what kind of bike will best suit my current riding style (commuting) and future aspirations (centuries here I come!!). Also, they were willing to keep the shop open a little late to accommodate my work schedule. And the location is perfect to test ride my new Ruby: Stark St. has a protected bike lane, with lots of bumpy asphalt and train tracks to cross all the way down to the waterfront. This shop was recommended to be my an avid triathlete. Its nice to have a shop that can support such a wide range of cyclists.

Great shop all the way around and for all types of riders. I stumbled on to West End Bikes one day walking around downtown. Immediately walking in I was greeted very kindly and asked if I needed help. I was just looking around and the staff was respectably attentive but not pushy. Over the years I have come to call this place my home away from home and its where I go for ALL my cycling needs from tubes and tires to bikes and custom fits. The mechanics are all excellent and treat each bike as if it was theirs, I have 100% confidence is all of them. The sales staff is extremely knowledgable, honest and very helpful. You can tell that the owner and manager pride themselves on making everyone feel welcomed. Joe Holcomb is a huge benefit for any of your fit needs from full bike fitting, TT help, cycling shoes to saddles. I cant say enough, West End nailed it for a bike shop to me.

A great bike shop Helpful Stuff but it’s expensive. But overall a nice bike shop

Man this place is great! It really is helpful to get your bearings as to where to get great service and where not to. Or better, just to know where you dont want to do business. I was here to meet with the owner for a set appointment. The owner made me wait over 45 minutes and was really rude, never apologizing for the wait, and only opportunistic.He took my product samples, (he said for his son, no less), and never got back to me. I gave him 3 of my $65 ( retail price) products. I just hope his son really liked them.

Took my Globe Viena 3 here for a fairly comprehensive service. They had the bike for the agreed amount of time, carried out the agreed upon work, and they were only $2 over the estimate. I say thats a great job!When I took my bike in, they spent a few minutes inspecting it to verify the level of service needed, which is a nice touch.When I picked up the bike, the mechanic took the time to discuss his recommendations and I did not feel like I was being rushed out the door, at all.Overall, a great experience.

I had come looking for a helmet in my size and preference of color. I was not greeted, and the selection of helmets was incredibly small. I asked if they had any more in stock and he said all they have is on the shelf. I will continue to go to River City Bicycles and wont be back here. Not to mention the horrible location.

I was visiting Portland and rode my bike past the store, so I decided to stop in. I was really just checking the place out, but Aaron came over and started chatting with me. He saw I was wearing Rapha and showed me Velocio and told me how much he liked it. He saw that I was on vacation and just suggested I look the brand up some time. It was clear that he really just wanted to share a brand he liked and wasnt trying to push me into buying anything. He was so friendly that I asked him questions about titanium bikes as Im in the market for one. Again, he spent a lot of time with me and thoughtfully answered all of my questions. I figured while he was being so helpful, Id ask him some questions I had about saddles. I was really impressed that he again took the time to help me even though he knew I was only in town for the week. This was my only experience with West End Bikes, but I was truly impressed.

A tad on the pricey side, but they have a great supply of gear.The staff was very friendly and knowledgeable.One of the better bike shops in the Downtown area.

West end provided excellent service considering the limited staff

Its an enjoyable experience going to West End. The staff is super friendly and takes care of you. Mark the owner, is a great guy and has some hilarious stories. 10/10 would West End again.

Fantastic service department!They built up a new frame for me.Their attention to all the details was exceptional.Highly recommended!

I bought my cross bike here last fall and have been impressed with both the store and staff each time Ive been back since. Great service, great quality, very professional staff. Thanks!

Super cool shop. The owner is a very nice gentleman that is very knowledgeable about bikes. If I Lived in Portland m, is live in this shop!

Amazing selection very high-end bikes knowledgeable staff friendly everything I could have asked for

Id give 4.5 stars if I could. Overall, Ive always been offered assistance in this store, whenever I stop in. Thats not always true in all bike shops in Portland (as many of us know). Theyve tried hard to answer questions and accommodate my needs as an atypical (read: bigger guy) road bike rider.Their service department is typically swamped, but fair on price. They also have the best mechanic Ive met in Portland; Jack. Hes super nice and really awesome.My biggest knock is a sometimes lack of selection. Its in a tight spot, and its tough to keep a huge stock on-hand, Im sure. Either faster delivery of ordered items, or better on-hand stock, would up this to a premier bike shop for me.

Today a friend and I visited the „westendbikes“. We‘re planing a trip by bike and needed help. Andrew Schnell spended about 2,5hours for us and helped us so much with clothes, bikes and fixed finally everything perfectly for us! We are sooo thankful you saved our day and our Trip!!! Like we said your always welcome when you once visit Switzerland!!! We recommend this place 100%!

Worst customer service ever. I wanted to get a tune up for my bike, and the fellow at the service center did not acknowledge we were there and when he did, he seemed disinterested in our business. Told us to hang on, and engaged in a conversation with someone else. I walked out and told them I would be taking my business else where. I highly recommended not going to this establishment.

Great product line, friendly knowledgeable staff. Service dept is quick and does a good job on all brands of bikes.

The service department here is fantastic. Ive now had two major repairs and two tune-ups and zero complaints. Fast, personal, and theyve never been snobby or aloof. There are about a zillion shops between my house and West End, but I will only ever take my bike here.

Convinient location, informed sales staff, expert mechanics - why go elsewhere.

Got my bike tuned up - what a difference! They did a great job getting my 4yr old bike running like new. Im going back tomorrow for a custom bike fit too!

Bought a helmet, U-lock, and bike light here. I was new to riding and the staff gave me great tips and attached my new u-lock onto my old bike!

The mechanics are awesome and helpful. Even though the store caters upscale of my bolted-together Frankenstein bike, Ive always walked away feeling great about the work. One of the mechanics in particular has been extraordinarily helpful and kind the last couple times Ive gone in. Mark I think his name is. Has very prominent veins on his forearms probably from riding like 400 miles per week. In spite of which he always seems super pleased to help me fix my dumpy little 9-mile-round-trip commuter. Give that guy a raise. Or buy him a pizza or something.Edit: after reading the other reviews it might have been Mike. He helped me re-adjust my seat 5/17/16 if that helps.

Ive been going to these guys for around 6 months for service and I am very happy with not only how Ive been treated, but the workmanship and follow through they provide. Although they have many customers, I often feel like I am a priority and they provide me with the very specialized service that I need. They are also way more reasonable than I would ever be on parts that they replace in terms of parts breaking or wearing out prematurely (cables, chains etc). In addition they take the time to train you on your bike and how to do certain procedures yourself for instance like measure a chain for wear or show you where and how de-railer cables typically fail. Another example is I took my bike in to get fitted with fenders, for an appointment I had scheduled the following week (we just wanted to pick the fenders on this particular day), but the tech in looking at my bike found something unusual with the shifter, put it on the stand and made some adjustments - i left with a better bike. These guys are what Ive been missing.

After a long tour from NYC to PDX, I decided to let West End Bikes pack and ship my ride back home. The demeanor of the place is pro, and the staff seem to be a little too proud of that fact. I tried to ignore the attitude of the shop and just trust that these guys -- given all their confidence -- would do a stand up job.Two weeks later when my bike arrived, the dynamo wiring connecting the front light to the rear light had been cut. Someone had literally snipped the wire. What were they thinking? I called the shop and the mechanic who packed it - his name is GEOFF - denied the allegations. I sent an email to the shop to try to get someone to acknowledge the damage. Maybe BRE? But its been over a week with no response.Moral of the story - do not come here. This is a snobby place that doesnt stand by their poor work. After biking across the US and hitting up every LBS I would pass, West End will be remembered as the worst bike shop in the country. Damn.

Very helpful staff

Bre Rue just assembled a masterpiece bike for my son. She is the best and he is ecstatic!. This is the shop to come to!

I stopped in today to have some new brake pads put on. Friendly staff, quick turn-around, and Im quite happy with the result. Open until 7pm is a nice touch too.

Great mechanics. High end selection of bikes and clothing.

Top notch service department with super friendly and knowledgeable staff - and they speak Campy!

Nice store, came into look around. Was warmly approached for help. Ended up buying some Mavic gloves that were on sale. I will come next time am in PDX.

I bought fancy pants here. They are pretty good so far and perform their function of being pants. They have high pants technology here.

Very knowledgeable staff. Great place to purchase a bike.

Cycling is not a pore mans sport... that having been said, the bike shop workers in phoenix are all friendly with each other... its almost as if almost every bike shop owner drinks a beer or two with all the other bike shop owners and they are like this with messengers, pedicab drivers, bike cops and cycle security officers... when you go into a bike shop you are taken care of like your family and if they dont have what you need they know who does and they send you there as if your being sent to another family members house... here, its not this bike shop in particular but all of them Ive been to, that you belong here, if you love cycling than we will bend over backwards to help you out with that mentality just isnt here. There are so many cyclist its just a business that sells bikes and parts and repair... You might as well shop online if you have to ask about prices, bike shops in portland to me are just a place to get mechanical work done, beyond that expect to be treated like a customer in idk say um an antique shop for example. So my rating isnt low because its a bad shop, they have great stuff and they are cordial and professional... its just that, thats my problem, i want a mechanic that wants to find a way to help me find a way to make my merger messengers wage work to keep me going down the road while not being so broke i cant eat. Ive come to the conclusion that such a cycling culture is never gonna be found in portland.

Mark and Mike run a fine shop full of drool worthy bikes, accessories, shoes and clothing

Friendly and helpful staff and great selection of bikes.

Lots of nice bikes, but not helpful if you dont know exactly what you want. If youre really into bikes, maybe your experience will be different.

I cant understand how they can stay in business with employees like the one named Mike I just had the pleasure chatting with. Did a google search for a tandem store in Portland and clicked on their ad. Wanted spend some money on upgrading my bike and this Mike tried to tell me without seeing my bike that I am either blind or retarded, because what I see on my bike of 6 years is not how it is. I refuse to endorse shops with arrogant, none comprehending employees with my hard earned money.

Quality everything from service to product! A great place just to look at gorgeous bikes in a fun part of town.

Went for a bike fit with Joe. Top notch experience.

Not the cheapest bike shop in town, however West End are quick and do quality work. I had a tricky custom fender install on a new road bike and their mechanics did a simply beautiful job on time and for a reasonable budget.

The staff twice has discriminted agienst me. Each time making me leave 1st time because they were closeing and just today while my friend is in the shop with his bike one employe singled me out and escorted me out the back door telling me a complete lie that the West End bike shop is appoiment only.

Ive been here a couple times to get my bike serviced and they may be the best experiences Ive had at bike shops in Portland. Not only were they friendly and welcoming right as I walked in, but they took care of my bike right away. Ive walked in fully intending on dropping my bike off, as most shops Ive gone to are usually backed up and need days to do simple repairs, but they put my bike up on a rack immediately and I was out riding again an hour later. (YMMV)I bought a custom built bike off of some dude on Craigslist which seemed perfectly functional upon my test ride. Three weeks later, I was a pro at patching tubes as I probably had 10 flats within that time period. Try as I might, I couldnt figure out what was causing the issue. Throw in a chain that snapped, and some broken spokes, I was beyond frustrated over my recent purchase. I took my bike here just to get my spokes fixed and the mechanic went above and beyond helping me get it setup. He took the work of a handyman and fixed it up like a licensed contractor (his words, not mine). He also comped some parts and labor out of sympathy, which was much appreciated.tl;dr: If you need to get your bike serviced, I cant recommend this place enough.

Sales guy was supper helpful and full of bike info. I almost feel bad I didnt buy more from him with all the time I took picking his brain.

Great staff, and super helpful. Not to mention the beautiful showroom,and bikes.

The smug jerk who I spoke with took what could have been a pretty routine question and made it combative. Beautifully designed store though.

When my pedal fell out of the crank-arm while crossing the street, Ms. Bre got my bike back on the road within a couple of hours. A+

Very friendly and helpful staff.