Took my car in for service today. Logan was my service advisor. Technician did a through check out of my car. Logan did an excellent job at communicating what was done and what was found on my multi point inspection. I feel he and the technician were very honest with me. I will be back when next service is due.

They were prompt, kept me informed all the way through what was going on. Really appreciated the techs attention.The reason I said I would probably not purchase another vehicle from Lamb, is I believe the salesman took advantage of my being a single woman who wasnt knowledgeable about buying a car. Didnt realize until later how much more I paid for the car than I should have. My fault -- but his too for not being forthcoming and above board and just doing whats right.Very happy with my latest service call.

Service department enlightening and professional--- garage is cleaner than my kitchen

I couldnt be more satisfied with Lamb Nissan, from there sells to the service department. very professional and curtius. This is the only dealership I have ever been to that doesnt make me feel like they just want my money. Thank you Lamb Nissan and all of the amazing people that work there, you will always have my business

I highly recommend the sales staffTheyre beyond wonderful and helpful. They helped us get 2 wonderful cars. The service center is the reason for the 1 star review. Dropped off our car for breaks at 8:30am. Was told on the phone it would be 2/3 hours. So after 4 hours I called to see how it was going and they hadnt started on the car at all. They said they didnt even have the parts in yet (we scheduled 2 weeks ago) and around 1pm we went back and they still had not started and said they just got the parts in. We decided to take the car back. We cant wait a whole day for breaks. If they had been honestly and told us they didnt have the parts in we would have gladly rescheduled. Or call and let us know. Communication was very bad with service. Ill be back to buy another car but I am done with service.

Everyone was very helpful and friendly great sense of humor.

I have been going to Lamb Nissan for ten years. I recommend them to people to buy/lease cars as well as service. The staff is first class and the follow through is excellent.

I am from out of town so service will probably be done elsewhere. My experience was exceptional and I have already recommended Lamb Nissan to a friend... Thanks DrS

Michael in the Nissan service center went above and beyond to make sure my needs were met. And I have been told Im a very needy person haha. Hes been on top of it from the get go, very straight forward and honest. And a pleasure to work with. And in my experience that is not very common. If you were to ask me, the man deserves a promotion.

Most Excellent - Jared and Jims one on one care for our vehicle surpassed our expectations! Cant tell you how much we appreciate it! It just goes to show that customer service is still a matter of above and beyond performance at Lamb Nissan!

I hope the work was completed right the first time. The car is running well. I always take it to this Nissan and count on them to keep me up to date on everything.

The service writer that greeted me and took my payment was very courteous and thorough.

After a totally horrendous experience at East Valley Nissan is purchasing the vehicle, (I tried here first but you didnt have any,) it was a refreshing experience working with Jared OConnor and Logan. They were very pleasant to work with, told me the cost up front for what I wanted done. They were truthful about everything. This extended into the showroom. As I was waiting for the work to be done on my Rogue, there was a new Rogue on the showroom floor. I went over and was checking it out and the salesman there came out to talk to me. I asked him if the sticker price was the out the door price and he said No he said it would probably be around 8-9K more when its all said and done. I was amazed at how honest he was. This honest quality about your dealership will never be forgotten, and I will highly recommend your dealership to anyone I run into looking for a vehicle. All I can say further is Thank you for the honestly. Thats all I ask of a dealership and they are few and far between.

Had engine light come on while visiting in Prescott AZ. They found 2 issues and fixed them. One part I waited a day for part to arrive. Logan, Service Advisor, was great to work with.

This is the 2nd time with in a few months we have bought a car from our salesman James at Lamb Nissan Prescott. He is very thorough, not pushy, and had the answers for all our questions. Very pleased with James.

The requested work was done quickly and I was informed right away. When another problem developed, which was NOT the fault of the Lamb service team, they took my car back in immediately. They diagnosed the problem, kept me informed, and solved the issue. Logan in particular was quite helpful.

I took my 2015 Altima in for a recall repair on my hood latch. I was provided excellent service and the techs went above and beyond and did my car inspection that I needed to get approved for Uber while I was there. Fantastic experience!

Thank you guys! I AM Happy with my purchase and delighted by the service I received from each person that assisted in my car buying adventure. Thanks MIKE! Thanks REED! Thanks LEON!

First time there-have been burned before-they assured me and relieved my anxiety that all would be completed appropriately and safely-guys out front very kind-I haven’t had any issues yet so even though I did not get to see the work being done I feel like I can trust them so far!!! Thanks to all!!!😊

Mike & Leon were AMAZING! They helped My Husband and I get into a nice family vehicle. They spent hours on the phone trying to get us the deal we wanted. They were patient, kind and so very understanding of our concerns. Mike took the time to get to know us. He addressed all of our concerns and was very reassuring. I LOVE My new car!!! Thank You Again Mike & Leon. You Guys Rock!!! Ive never met a cars sales person who took that amount of time, patience and dedication to making sure their customers we happy. Car salesmen work off commission... Mike didnt care about what he sold that day... he cared about what we needed, how it would fit our budget best and what would work best for us in the future. We are so very happy with our car!

The staff was great and my car is doing great. Lamb Nissan is the best dealership in Prescott for Sales and Service!

Great, very helpful salesman. Reed is a great and knowledgeable salesman. I am really satisfied. And Mike the Sales Manager is the Best!

Very friendly and professional service. Well done!

Recently bought the car from a competing dealer but need it to last so figured I would have it serviced where it is most recognized

Quick, easy, and beyond painless with amazing staff and customer service. Well definitely be be back in the coming months. Thank you so much!

Matt ford and mike b were absolutely amazing. I got what i wanted and they worked hard to get me what i wanted. I will definitely be coming back.

Logan in Service was very courteous, patient and informative. It was a pleasure working with him and we look forward to future visits.

The service department, Michael and Jared were awesome. So was the tech the tech that worked on my Pathfinder. After 2 months of another place in town not being able to figure out the issue, I finally got the company to allow Lamb Nissan to be covered as in network for warranty. And within 3 days my vehicle was repaired. The original place had it 2 months, created more oil leaks after fixing one. Created a new transmission after not needing one... Only got to drive my car 10 days after buying it..The whole time it could have been fix cheaply and correctly the 1st time, in 3 days by Lamb Nissan service department..

Lamb Nissan is by far the BEST dealership in town hands down, and that service department is beyond amazing. thank you lamb Nissan

Brought my car in for a check engine light, ended up needing a new transmission. The process took a little longer than I liked, and after the new part was put in, the vehicle hesitates when put into reverse. This issue was brought to my attention and they had me test drive it to see how it felt. Vehicle drives nice and no issues so far. I am disappointed that this is the second time now Ive taken my car home only to find parts of the car still disembled, like the mechanics forgot to reattach certain things. Also, this is the second time Ive brought up a noise issue thats coming from the right size of the car that the mechanics havent figured out. This is a noise I hear constantly when driving about over 50. Just seems like something they should be able to figure out. Also twice Ive complained about a leak in the back that they also cant find. Jaredwas my guy during the whole thing and he was amazing. I give him five stars for friendliness and communication. The rest was just mediocre typical dealership run around.

I bought a Nissan Murano from Reed and he was great. He was very kind and took great care of me. Of course, I was overwhelmed by everything, but I am trying to get used to the car. Reed said that if I ever needed anything, I can come by anytime and he will help me. I am so glad of that !!!! We also met Michael Bennet, Michael Collon, Guy & Leon. They were also terrific.THANK YOU all for the fantastic service. I know I am going to enjoy my new Murano for many years !!!!

Logan was awesome, kept me super informed and easy to understand.

Everyone was very pleasent, very knowledgeable, and very respectful. We would recommend Nissan to anyone and everyone, I give them 20 stars if we can.

You guys are awesome you put customer service back into the auto industry thank you very much

Went to Lamb to have some keys made for my Pathfinder. There was a miss communication and I had to return to square it away. Lamb went above and beyond to fix my issue. Great customer service!!!

Team was well organized and equipped. I was in and out in an hour.

Noticed i needed rear brakes and they were willing to do it at the time they noticed the issue so it didn’t have to come back throughout the week!!

Everything came together very smoothly. Delighted with the results. Reed and Mike were very easy to work with.

Came for an oil change. Super through in there work. Clean facility and great service.

Purchased my 2012 Juke here and took it in for its first major repair work. All went well and I have my car back with all fixed and ready to go.

Jered the shop manager was very helpful as is normal for him, Sharon and Mike are also very good at their jobs.

Everyone there is super nice. Super knowledgeable re: all cars there. Cars are gorgeous! Discounts are unbelievable right now for 2020s! Time for a new car is now and here! ♡♡

This was my first purchased ever on a car. I chose a Nissan car because al the great reports I have heard. I thank all the staff and management for being so knowledgeable and patient with me. I thank you from the bottom of my heart! Ondy V

The Service person, Michael, was excellent. He was friendly and knowledgeable. My service issues were taken care of expediently. Thank you very much.

Great service writer, all-around great experience

This was the easiest car buying experience Ive ever had! Mark just handled everything for us, which is what I wanted. He asked what we were needing to accomplish - in my case it was to have payments in a certain range, have a compact SUV or crossover or.... And NOT BLACK or GRAY!Mark took care of it all. While I was looking at cars, he went and found what I wanted. Then he handled all of the paperwork. Just as I asked. I got exactly what I asked for, and - as I asked - he handled everything. I love the car, a Nissan Rogue. Im very happy. Ill definitely go back to Lamb Nissan and to Mark for my next car!

The service writer was awesome

Great service. Good staff and a hell of a lot of cars

Nissan was the first dealership we went to for our car hunt. Then Micheal Ford helped direct me to the type of car I was looking for. The 2020 Nissan Kicks SR was a perfect fit for me. Then Guy Graham helped us with a price we are comfortable with. They were both super helpful and super nice as well!

Nice guy, and no pushing. I never considered a Nissan, however, they stepped up the Rogue. About time. Gorgeous car, and loaded up on goodies for the money. I put money down on a Tesla, but this may change my mind. Steve G.

Everyone was very nice. And their techs do good work

Lube, oil, filter plus diagnostic for a few different issues. I appreciated the detailed run-down and estimates for needed repairs.

Everyone we met was so low-key and friendly. We felt no pressure, but all of our questions were answered and we received excellent service. The folks at Lamb Nissan are the most pleasant vehicle sales team we have encountered. We are so glad that we did not drive to Phoenix, but kept our business and tax dollars local.

I’m from out of town, and I had a problem with my car. They got me in right away, and told me what I needed.

Awesome experience from beginning to end. Michael, Mike, Leon & Jeremiah were/are fantastic. This is my 4th Nissan lease or purchase...every experience has been wonderful, however this one tops them all. I felt very cared for, and have not regretted my purchase, at all. As a matter of fact, I had to take my car back in the next day for a maintenance question~Jeremiah in the service department not only answered my questions, but filled my gas tank AND washed my car for me!! Now thats is awesome customer service. Thank you to all at Lamb Nissan, God bless you! :) Deborah Raiter

Victor was great knowledgeable and easy to work with

Guys were great and understanding of my situation as it turned out real creepy and the other dealership being Prescott Honda did not seem to care as to what happened. I am more secure that Lamb Nissan helped me.Thank you.

Service Writer Michael was professional, courteous, knowledgeable, and flexible. I had multiple issues to be resolved and all options were explained and discussed prior to making the informed choices. Since this was a service I was waiting for, and since it would take a good portion of the day, Michael even ensured I had the ability to get lunch. The very first time in your dealership and already consider you a must go to location for future needs.

Simple no haggle deal. Bottom line is they gave me top trade-in without going back and forth and the deal on the new vehicle was great as well. Simple and straight forward paperwork was appreciated. Most dealers have additional expenses built into the sales contract but Lamb Nissan was refreshingly simple and much lower than other dealers I have worked with.

I thought Sharon was a wonderful service person. She kept me aware of what I need to do for my car.Although I was surprised at 25,000 miles, my transmission needs to be replaced really surprised me, she explained what was happening and was ordering the necessary parts.Fortunately, I did buy the protection policy and it will cover the problem.I will be returning next Thursday to get my car fixed and was disappointed that this dealership doesnt give out loaners. A part of the original protection package they no longer do.

The salesman, Hector, was the consummate professional. There was no pressure involved, very considerate of my many questions, and he went above and beyond to make sure I knew every detail of my beautiful new Murano! Wonderful man!!

Couldnt have been more pleased and happy with Hector S. his professionalism was beyond my expectations! I told him what I wanted he got what I wanted in a timely manner and had some good stories to tell while we waited for the processing. Kudos to Leon as well! Thank you Lamb Nissan!

Very professional, and yet treated me like family.excellent team!

They took my car in to replace a faulty part discovered after they ordered & received in a timely manner. I appreciated their cleaning my car afterwards as well & their friendliness in completing all.

Just had the oil changed I was in and out in less time the they said it would take

This was my first time looking into a Chevrolet/Nissan dealer because I’ve always been a Ford girl, but I was looking for a specific truck to pull my 30 foot travel trailer and the sales staff and finance were so amazing to work with! They found exactly what I was looking for in two days and gave me kindness and respect of my fear of the Covid virus. The showroom and office was very clean and sanitized!!Many thanks to Michael, Guy and Victor!! Happy to say I’m a Chevy truck owner!!

Michael Corley did us well. Great experience, absolutely no pressure at all.

He said hed give us his best price if wed buy today. Sound familiar? Then when he came back and his best price was way below our best offer... We drove home today afternoon with a new car, lol.

Good customer service

The staff at lamb Nissan were very attentive to my needs, and helped us get into the vehicles we wanted at a lower than expected payment and interest rate, and that is why I continue to buy my vehicles there at Lamb Nissan in Prescott.Thank you

This is the second time I have had my Rouge serviced at Lamb. During this time of social distancing I was so impressed with their scheduling of service to keep customers and their staff safe. Excellent customer service! They discovered a nail in a tire that could not be repaired. Their service coordinator coordinated getting new tires for our vehicle at a great price so we would not have to do a return trip or have to go to another location. Thank you!

Love this dealership. Thank you for a great experience with the purchase of our Nissan Rogue!

Routine oil and filter chance..

I brought my aging Maxima in for some service, and talked to Jeremiah. They really went above and beyond...that was the best experience Ive ever had with a dealer service dept., bar none. They gave the whole car a once-over and told me about any issues in a very low-pressure way, and without charging me for diagnostics. Really appreciate it!

Cant say enough good about them! They take excellent care of you. Best car buying experience Ive ever had.

Great experience! We were pricing the value of our car through kbb and saw their cash offer option. The offer was through lamb and they came awfully close to kbb value for private party sale. Selling the car to then was a very easy and smooth process and saved me the hassle of listing it myself. Definitely reccomend!

Lamb Nissan was very helpful in the salesperson Mike did everything he could to try to satisfy what we needed I just wish we were still looking we didnt buy anything this time

Extremely courteous staff, and the service was completed in less time than anticipated.

1st time EVER attempting to purchase a vehicle out of state AND online, and Mark Woods answered ANY and ALL questions throughout the entire process. Mark has been an absolute pleasure to work with throughout the course of 2-3 weeks, providing pictures of the vehicle we had our eyes set on. Id also like to give a positive review to Mike Bennett in Finance as well, he was very kind over the phone, thoroughly explaining all the options for financing available. My husband and I spent weeks searching NIssan GTRs in our surrounding areas until we found the perfect one, Mark and Mike helped the entire purchase seem easy and painless. My only regret is that I did not get to meet them in person!!

Got car serviced here they were great.

Best experience. Michael in Service, Victor in sales and Michael B. in finance were all amazing. No pressure and friendly dealership. All deserve a 10!

Outer door handle repair. Time estimate was one hour. The work was completed in less time.The service representative was very courtious and professional.

Had a minor issue and the service area fixed it quickly.

I had an oil change and tires rotated. I was happy they were able to do an express check in. The work was done in a timely manner. Thanks

They not only serviced my car but also washed it, and I was amazed at how quickly they were done. I felt like it was brand new all over again.Thank you, Ann

Great honest service. Friendly staff. Always answer all my questions.

The sales people did not pressure me, nor did they plague me with calls and/or emails/texts.I received a test drive and then thought about it for several days. After comparing competing vehicles, the Nissan offered the best vehicle for the money. The folks at Lamb Nissan weresurprisingly competitive in price to the valley dealers, in fact beating them!!!! Possibly thebest and fastest car buying experience Ive ever had...............

Fantastic experience! I can’t thank Lamb Nissan enough for treating me like FAMILY. I will definitely BUY again and recommend Lamb Nissan to all my friends and family. Sincerely, Natalie Jones

Wonderful experience working with Michael Ford. His customer service skills were one of the reasons that I leased my car through Lamb. I am in Sedona, AZ so I am just as close to Flagstaff (if not closer) as I am to Prescott.

Had a 60K checkup on my Rogue. I was given a lot of good advice and information. The checkup was timely and the cost was as expected.

This is the best Nissan dealership ever. The service department is knowledgeable, efficient and friendly.The sales division is helpful, but not pushy. Mike Anwary answered all my questions and researched the best financial deal for my purchase of a car.Mike Bennett explained all the necessary documents to complete the deal.Sales and service are outstanding and I endorse them 100%.

Michael was excellent along with the rest of the staff that help me. They took their time and went out and beyond to make sure my car was ready to go back on the road. I was visiting Arizona and my car gave me issues, called Lamb Nissan and they took me in and evaluated my car. Thank you :)

Ive been coming to Lamb Nissan since I purchased my Maxima in 2011. We were so impressed with the brand and the service after 120k miles, we traded in the Maxima for a Murano Platinum in 2017. Plus, we loved Mark Woods.When I had issues with the radio on the Murano, Jeremiah and the service team worked tirelessly to get to the root of the problem. Looking back,I wish I would have made my appreciation and my trust in them more vocal.My recent service on 12/22/2020 was a totally different experience compared to my last 13 yearsUpon arrival, Ben said he will do a oil/filter change and tire rotation. I told him these are new tires (have less that 5000 miles) and shouldnt need it, he said hell measure them. He never came in to tell me the measurements, he just did the tire rotation without my consent.At check out, he starts telling me all the service items my car needs, he didnt seen them done on the records....did not show me my car service records, just recommended almost $200 worth of service. One of which is a battery service of $29.95. Maybe I was spoiled, but Jerimiah would always show me proof of his concerns and the recommended service guidelines. (In my inspection, one battery terminal has some corrosion that my husband cleaned up in 5 minutes.)For the next service Ben is recommending almost $300 worth of service, $250 for a fuel service. (which isnt not even in the recommended service guidelines and once I got home, I cant even find what in entails.) At that point I asked, where is Jeremiah, only to find he is no longer with Lamb Nissan.In all the years I have been your customer, I have never NOT TRUSTED service suggestions and advice. I do now and dont think Ill come back.

Service Mgr., BEN, was great. The car work was done in less than an hour and the cost was about half what hed quoted the week prior. Nice!

Great Service from Sales Rep, General Manager and Finance. Reed and Guy were very fair and up front; no games, no gimmicks, no wasting our time. Mike was prepared and professional.The relationship meant as much as the vehicle. Third lot we visited during the week, the staff made all the difference in buying a vehicle or moving down the road.

I brought my car in to get it fixed there were multiple things wrong with it they took care of everything and because it took they took care of everything and because it took so long they knocked a difference off of it too because it took about a week and a 1/2 but too because it took about a week and a 1/2 to get all the work done

Brought in my car to Lamb Nissan for service after a local mechanic could not figure out what was going on. Lamb quickly diagnosed the issue and fixed the car. Evidently, the problem resided with the catalytic converters. Unfortunately, Lamb Nissan service opted to cut the heat shields on the car while installing the catalytic converters. I expected more precision workmanship from the dealer and was disappointed because I was not told the heat shields would be cut.

Excellent dealer and service dept.

Have purchased four cars here over the years and had them do all my service. They always take good care of me.

As always, Mike in Service did everything possible to make this visit a success.