The issuebefore closing time my truck had a no start hard start problem I jump my truck and I had to hold the brake and the gas at the same time for the RPMs would not drop to make it to AutoZone they read my computer and told me my crankshaft position sensor had a slow response I paid for the new sensor also had a warranty on my battery and I replaced it the truck turned on I had them double-check everything told me that the battery was good the alternator was good and that my starter was going bad with the issue of the crank sensor in the starter thats why I was having my issues that it would not start and it would die out.The staffWhat I like most was that you guys teamed up to make sure my issue was resolved you guys are very kind and friendly Associates and I think you guys deserve to be applauded for your excellent service and dedication if it wasnt for you Ill probably still be sitting in Raleigh right now when I live in an hour and 20 minutes away and I hope your district manager sees this thanks for getting me home

This location will be a 1 star review until fixed, from my understanding bilingual employees are hired to help with clients that don’t speak English, well with that being said, for one customer to be humiliated and treated in matters that I’m sure Autozone doesn’t represent this ridiculousness, It’s sad that a gentlemen was refused help at this location from a worker there named Benjamin because he would explain the parts that he was te question in an English language, when the gentleman could clearly speak Spanish, and even if he didn’t speak Spanish, I’m sure there would of been a different way to go about it. This is not the first time someone has complained about this individual, I believe someone needs to be trained better in customer service, because this is down right not acceptable. Also this is not a lack of downed staff this is a lack of respect and also humiliating the company if they stand behind this individuals non-sense

Had the most awful experience here due to an older gentlemen name Benjamin being super disrespectful and arrogant. I’ve had numerous interactions with this individual and they have never been pleasant!! Auto zone needs to let Benjamin go before I start taking my business down the road.Your priority should be customer service not focusing whether the customer can speak English or not. Please educate your staff or find new employees as my experiences here has been absolutely pitiful due to that particular employee.If this staff shortage around means I’m hiring individuals like this, you guys might as well shut down. I hate to be a Karen but this is unacceptable behavior !

Benjamin refuses to attend clients if they don’t speak English although he is Puerto Rican and speaks perfect Spanish. Failure to help others. Not professional and inconsiderate

Michael C. is fantastic! He helped with determining that I needed a battery charger. He asked all the right questions to help me find one that would work on my car and was the best value for my money. I do a lot of small repairs on my car to help me save money. Now I have a partner to assist me with getting the right parts at the best price and can fill confident with my purchase...NO MORE EXCHANGES TO GET THE RIGHT PARTS!!!!

Great customer service. I came in stressed and not knowing what I needed. Cooper and Beatrice helped me get squared away. Very friendly and helpful!thank you both

Today, 8/29/2021 I came in looking to get STP gas treatment and fuel injection cleaner. I was greeted at the door and asked if I needed assistance immediately from Thad. I processed to checkout and Thad recommended a better option for my car and informed me that I had earned rewards to use. He is very pleasant and provided excellent customer service. I could leave without during a survey to commend him.

1 star is too kind for such terrible customer service from manager on duty named Benjamin. Discriminated against a Hispanic man for not speaking English even though he is Puerto Rican and speaks perfect Spanish. Supervisor needs to handle it & keep him on check.

Benjamin being bilingual in both English and Spanish refused to help someone who did not speak fluent english. he lacks customer service and seeing the reviews, this is not the first time it has happened.

Went in for something to hold my battery connector on the post better, Brandon helped me find post shims and was even able to put them on for me.Good location with good service and knowledgeable help.

A gentleman name Benjamin, refused to help a Hispanic gentleman due to him not being able to speak English claiming that the gentleman had to speak English in order for him to place the order. Keep in mind that mister Benjamin is Puerto Rican And speaks Spanish and this is not the first time this happens. This is discrimination and I refuse to go back to this store for this same reason.

Weve been going to this AutoZone for a few years now and have always found the staff to be very helpful and friendly. We recently went in to get more freon for the A/C because it was starting to blow warm air. The manager, K. Coleman, was very informative and clearly explained how to refill it and made sure we did it right. The A/C is working great now and were ready for a roadtrip, thanks!

I brought new brakes pads for my truck front and back brakes and brought back my old brakes pads!The guy that help me on the return didnt know what to do!He put a swap out not a return on my receipt!And then told me my money will go back on my card,and it didnt! I had to go back to auto zone to get back my money! And the guy working there told me to come back tomorrow! I ask for the manager and he said that the manager is not here to call the corporate office to handle this problem! So I didnt leave that I need to talk to someone else and a assistant manager a female was more helpful than they all! She got the work done and got me my money back! Im sorry that I didnt get her name because I was still upset with what happened, but she deserve a raise because she knows what to do at that job and know how to handle a bad situation!

Cooper provide excellent customer service. I was always shop Autozone with great employees like Mr.Cooper

Great customer service thanks to coop for helping us change our head lights that was a pain to change a really great guy honestly

Cane got me in and out quick. Appreciate the help and the good advice.

Benjamin refuses to attend clients if they don’t speak English although he is Puerto Rican and speaks perfect Spanish. Failure to help others. Not professional and inconsiderate.

Great experience here. Kelly C was very knowledgable and took the time to answer all my questions. Will return in the future.

Fantastic service. Kelly was a life saver and super professional. Really pleased with the stores overall service.

Great service! Thank you cooper for ur help !

Similar to most auto parts stores Ive been to; well kept up, and the customer service was good.

I was in town with my daughter this weekend touring colleges when my check engine light came on. I was worried to drive back home and encounter problems, so I stopped at the Autozone at 3220 S Wilmington Street. Craig was so helpful and courteous and checked everything out and assured us we were safe to travel and didnt charge us for his time. I usually dont take the time to write business reviews but I would definitely return to this store to see Craig if I have any more problems during our next visits to the Raleigh area.

VERY HELPFUL. Had part in stock. 👍🏾

Had a fantastic experience with Kelly C. I needed a new battery after getting my car jump started and he got me exactly what I needed and even installed the batter for me after. Thank you for such a great experience Kelly!!

Had a surprisingly pleasant experience today at this autozone, Ben was knowledgeable and professional. Bring your money here, leave satisfied. Couldnt make it any easier.

Benjamin was very unprofessional as he refused to help a costumer because he didnt speak english. Terrible customer service, terrible person. Wouldnt shop here. Take your services else where.

Horrible customer service Benjamin was disrespectful and doesn’t like to attend you if you speak little English.

You guys need to do something about BENJAMIN HE IS A PROBLEM AND HE IS BEING REPORTED!

I really enjoy coming to this store and getting my things I need. Workers are helpful and friendly

I received the Best experience ever! Mahogany performed a test on my battery, explained my options. Began to replace my battery. I previously went to a different location, the gentleman stated I didnt need to replace my battery. I explained to both representative what had taking place. Mahogany was more the helpful to assist. The location of not AutoZone. Thank for the Outstanding Service.

We were originally told our battery installation, but the staff member took a quick look and realized it would be easy. Great battery price, good service price, and exceptional customer service with courteous staff!

Best parts store ever and costumer service is great and very knowledgeable

We have never been to an auto parts store where the guy was so disrespect. He later told us he is the parts manager. His name is Benjamin Nazario. When my husband walked in he asked the gentleman if he spoke Spanish. Benjamins response was I guess. So my husband continued to speak to him in Spanish. The problem was my husband went there an hour before to get a part. The young man that waited on him earlier gave him the wrong part. So my husband went back and thats when Benjamin waited on him. All my husband need to do is get the right part. He told Benjamin that the car was a 2010. Benjamin said in the computer that the other guy said it was an 07. He made my husband leave to get the registration from the car to show him. I have never heard of such a thing. So my husband did it. When he came back Benjamin would not let my husband talk and was being rude. He kept calling my husband bro. Was not professional at all. Benjamin kept telling him he was putting the money back on the card. Thats not what he wanted he wanted the right part. Finally He listened to my husband and gave him the right part. When my husband said he was calling corporate his whole attitude changed and he started to be nice. We will never go in there again.

Typical big parts store. No big problems but nothing special.

Very very helpful

I I had a great experience

Great staff that really knows their products 😃

Very helpful staff.

They helped along every step of the way with replacing my alternator

The 👷s where really helpful

Great job even he could not put the part on

Auto Zone was a big help

They helped me alot to get parts I needed and was very nice

Grade A place to shop for auto parts.

Had an issue with my battery on my way to work. Justin was awesome! He was friendly and helpful during a stressful time. Great experience!

Terrible location haven’t stopped here in over a year because of the workers. Workers have no knowledge about anything, don’t waste your time if you need help.

Horrible customer service from the manager on duty (short, older guy, maybe Hispanic)

Great place. They have almost everything you would need for your vehicle. They are very helpful if you know who to ask and if they dont know, they will find you someone who does. Great prices for what they sell. I use this place above all others unless they dont have what i need.

“JUSTIN R” provides great customer service each time I come in, very professional and helpful, great team member and leader, 5 stars all the way !

Excellent service. I needed a new battery and their technician Dioris was able to find the exact one that I needed and install it for me quickly and painlessly. He taught me a few things that I didnt know about my car and explained everything that he was doing to make sure that I understood. I will be back here anytime I have car trouble.

The staff is very friendly and welcoming. The prices are standard for an auto parts store. The problem here is one they have definitely outgrown the space they are in it feels cluttered and like everything is packed in there while it is organized and clean its too much in a small place. Also there always seems to be some unfriendly people that hang around inside the store either trying to pick up work from people buying parts or just in there trying to talk to every customer about one thing or another. Me personally I just want to get in there and look around get what I need and not be bothered in the isles or at the register by someone who has no reason to be in the store. Yes I know it sounds silly but there doesnt need to be people hanging over the counter especially when exchanging money for a purchase

Dee made our shopping experience awesome. He provided fast, friendly service at a great price. We had a lot of laughs and he was very knowledgeable about the belts and alternator we were purchasing. He even took the time to test both the new and old alternator to make sure our problem was resolved correctly.

Craig at this location was great!......Helped me solve my car issues quick, fast n very inexpensive! Go see him for your car needs! 😁🤗

Just went yesterday to get an alternator and the manager on duty short older guy with name Benjamin he was rude since we was asking him If he speak Spanish and he got an attitude saying I guess then was using inappropriate words for a customer he should get a customer service training because the behavior of him is not appropriate for be a manager

Had the parts needed for my daughters Matrix.

Ok

Darius helped me changed my dead battery that was under warranty. He was so nice and so helpful! Ill definitely be going back to Autozone at this location if I have any other issues

I am highly impressed with the staff and the amount of team work! It is rare to see it! Thank you for a great visit

Best Autozone in town. There works a lady (forgot her name) she is amazing. She handles 3 customers at once and that bilingual! Wow

Excellent store excellent selection of parts very knowledgeable staff

Everything we need to the all cars

Good customer service. Friendly staff. Nicely kept store.

Plenty of staff always available to help. Staff is knowledgeable of basic mechanics and more, they dont just sell auto parts. Definitely recommend.

Staff is helpful and knowledgeable. Love this place!

I had just gone with my dad but seemed friendly and helpful

I went there with my bad battery bought at advanced auto parts, and Dioris and his staff helped me kindly. Now I ended up saved $100 bucks to get a new battery. Wish all business can have a manager like this. Appreciate Dioris!

Nice customer service and they could help me find all I needed.

Robert went above and beyond to help my daughter when she came in with car trouble. He was helpful and professional and we would definitely go back to this specific store because of the customer service.

Great team working there..always helpful

The reps in The back are always on the phone and totally unknowledgable.

Love this store the people that work there are so nice and helpful

Staff is respectful and extremely helpful! Prices are a great value.

Mahogony was by far the best sales associate Ive ever encountered at an Autozone. I called early in the morning to inquire about a brake switch. She informed me they had it and she would put it on hold. Turns out I was driving by the store on my to work. I stopped by and got the part and she told me it was an easy install. She came out to my car and showed me where it was located along when how the piece functioned. I youtubed the video to install and she encouraged as i installed the brake switch. She also assisted in ensuring it was fucntioned after I switched it out! She the best and I will be sure to come back to this location for all of my future needs.

They are good workers they help me in everything thanks

The workers are so kindest and patient, theyre always ask you if you need some things

AutoZone Grace store to get parts for your car oil transmission fluid they loan tools that you would need to fix your car of course of course they got brakes I gave 4 because I wasnt happy when I went in at that time but I got my move 2

They helped me to install my brake light at no charge.

Very helpful folks, gotta love that store

The staff us very helpful. Always willing to go the extra mile.

Not a bad experience their.

People here are really nice and helpful.

Very knowledgeable and polite staff

Nice. Store good price

I went to this location at 8:40 the manager told me he couldnt install a new battery for me cause he didnt have time this is poor customer service I will never go back there

So friendly and helpful.

David at Auto Zone was so helpful when windshield wiper broke in the middle of a thunderstorm. Thank you

The guy was very helpful

Total waiste of time. Go somewhere else.

Great auto parts.

They help in a timely fashion

Excellent service and friendly people

Good friendly staff.

Awesome parts at good prices

Excellent service

Great cs very knowledgeable

Good parts

Excellent service.

They have everything for DIY if not they get it for you

Good customer service

Always good service