My lease was over and I hose to buy my car out . Darron was a great, composed, compassionate person. Thank you for your service . He made the process much easier and I will be happy to make another purchase from this dealership. I highly recommend. This location has great salesman and I know dealerships have a bad rep but my experience here has been positive and today was great and helpful . Thank you kindly .

As always, Folsom Lake Honda provided excellent service when I recently brought my Honda Civic in for maintenance. I purchased the vehicle from Folsom Lake Honda in 2016 and have always brought it back to the dealership for service. Each time, the appropriate recommended maintenance has been clearly explained to me, the cost is reasonable and the service is prompt. Folsom Lake Honda does a great job!

I took my car for its first service. We were greeted by a friendly attendant that went above and beyond our expectations. They were thurough and quick!

I had a problem with the transmission in my 2020 Honda Odyssey & it was unsafe to drive. Had it towed to Folsom Honda, Lynn contacted me the next day & had a loaner Odyssey ready for me. The parts were ordered for my car, shipped quickly & repaired in less than a week!I was thankful my car was still under warranty!! It’s less than 2 years old with less than 24,000 miles. I’ve now heard that this is not an uncommon problem for this make/model.My only “complaint” is that I didn’t feel like what went wrong was explained in a way I clearly understood- I always want to know why the problem occurred. I understand that “a part” was replaced, but I’m still not sure what that part was. I don’t think the transmission was replaced, but some part was.I was told that my warranty still covers any problems for the duration of the original warranty. Wouldn’t this new part be covered by a new warranty rather than what’s left of the original warranty??Overall, the service was very good.

Well, My son acquired a new car 2021 in this dalership, unfortunately things have not been as expected. The car in less than a month has been in service for four occasions for various reasons but the worst thing is that no one in this dealership gives reason for anything. the car is taken into service for one thing and is damaged for another. nobody gives a car for rent. nobody ilooks like is responsible for anything. In this dealership. they all answer the same. Bring the car and lets see what it wrong with it I do NOT recommend this dealership. Not at all! for absolutely nothing! customer servixes = 0. Now his car is unable to drive and nobody respond . My son cant ride the car! new 2021. Bring the car to service for something cosmetic and is delivered damaged by the technological system. I do not recommend this Honda dealership.I do NOT recomended this Honda dealership. The car is useless right now. He can not drive the car because is againg damaged.!!!!Loose cables, doors that will open when they feel like it, if the car is secured, the trunk will open, if the car is started the doors will open. and if you drive on the autoposta, the engine cover falls off. Thank God my son is safe. because this is the second time that the engine cover falls off on the highway. and at Honda Folson, nobody knows anything and nobody is reaponsable for npthing! That is the answer we always get from them. Waste of time! So, please give you a favor. Go buy your car sowhere else.

Al is always exceptional, as is every member of the FLH staff! You guys are awesome thank you as always!

I have to admit Ive gone in 2 times to try and get out of negative equity from my old car and they were honest and trusting. I was in there recently and I was am to get what I wanted for my car and get a new one. Dont love the payments but Anthony Lo and Tom Palombi were good to me and made some magic happen. Thank you for your help and understanding. The experience wasnt stressful at all.

Final cost came in under estimate and they were done an hour early than they quoted. Really great service here.

FOLSOM HONDA is the best dealership/service I have ever experienced.I have been going to them for years, and I plan to continue to give them my business because of their exceptional service.

Lynn was great! He answered all my questions and followed up quickly. The service was excellent! I will definitely be back again

Fast, efficient, service and a car wash. I have always had excellent service at this dealership for the past 6 years. In addition, my daughter also has a Honda and feels pleased with the service she receives there as well.

The service department works hard to get you in and out as quickly as possible. Friendly personnel. Its always busy at the service department so I got there early on a Saturday morning and was still 12th in line. Was there a total of 2 hours which wasnt too bad.

I had the best experience at this dealership! In fact, I drove from 2 hours away because of their phenomenal reputation. It was my first time buying a car and Ben Henry was incredible! He was extremely informative and patient and I never felt pressured. I came in wanting a civic but ended up leaving with the perfect HR-V EX! Thank you so much Ben, Tom, and Josh for making sure we got the best bang for our buck and making the process so smooth. You earned a customer for life!

Our car buying experience was very pleasant. We worked with Michael Fotis. He was very professional and patient. Not pushy at all. Overall, extremely nice guy to work with.I highly recommend this dealership.

Eric, Kevin, Josh and really everyone were awesome from the time I stepped into the showroom to the time I left with a new car. They really do care about their customers and it shows. Will be using them for everything moving forward. Truly appreciate the professionalism and attention they took with the whole car buying process. Thanks guys!

Evan Watson was very helpful and knowledgeable. Hes a calm, a good listener, and not pushes salesman. I did asked a lots questions, and he was able to answer them. I appreciated his patience and honesty. 5-stars!

Very professional and knowledgeable service. The AC in our Honda wasnt working correctly. When we got the call about the repair we were asked if we had purchased the extended warranty. We had, but for the life of me I couldnt find the paper work. While trying to get the info from the dealership we bought it from, Lynn (or service guy) had already found all the info we needed! He went above and beyond by doing this and got our car back before he even promised it. Thanks for the excellent service!

Just brought a new 21 Honda Accord from this dealership. They were very attentive to every question, fast and great service. Will definitely buy my next car from this dealership as well

GREAT CAR, BAD CUSTOMER SERVICEI recently purchased a 2022 Honda Civic and began negotiations online. I told the sales rep, Antony Lo, I was interested and would come the next day. I stayed in communication with him the whole time and updated him on my ETA. At arrival, I was told the care was pre-sold. Then I was told the car was going to be sold to me and the other customer [who was not as serious] would receive the same car from another location.Once the deal was complete, I was told my car would arrive in a few hours. They had decided to have me wait and give the car that I came for to the other customer. In the end, I walked away with the car that was in the lot, but had to return the next day for the Pro Pack to be put on. Note, the vehicle was advertised to already have the Pro Pack.Not only was so much of my time wasted, the sales rep never came came to me once he realized I was upset to complete the purchase. Based on my experience, the floor manager and the sales team took no accountability for their lack of communication and poor customer service.LOVE the car tho :)

I WAS GREETED with A Smile, and ask what I needed today. Wrote up my paper work and told me, what time my van would be ready. He call when it was ready. I enjoyed talking to him. He was very nice. He deserves 5 stars.

Never have any problem here. Service is courteous. John was very professional. This place is made to move cars. I had a pleasant experience buying my civic here 2 years ago. Today Im back for some maintenance stuffs. The 5 star customer service is the same

Well I had a great experience at Folsom Lake Honda ! I went there not knowing exactly if I wanted a Honda Accord sport or a Honda Accord touring …. I was able to look at the cars and not feel pressured . He stepped away for awhile and let me decide on which car I truly wanted . What I truly seen at Folsom lake Honda they really don’t like to hold you up they understand how time is very valuable . I was very satisfied from the person helping me with my purchase to the person who did all my paper work in finance . I also was very satisfied with my trade in also ! I was treated very well …. Thank you so much !Adela Almeda

I arrived for my appointment and was greeted by my service person Al, who was very friendly and efficient. The service was done sooner than expected and Al was kind enough to help my program my cellphone. Easy, efficient service!

I leased a car in July 2021. Took home the car and realized couple of weeks after that they did not give a spare key. Reason was there is a shortage of the micro chip which I understand. I talked to Tom and he said to go in (Aug 21st) and they will give me a regular spare key and will mail the the right one once the microchip is available.I asked my daughter to go there and Honda did not give her the spare key! The only explanation provided was they will mail the spare key.Why did Tom ask me to go there in the first place. What a waste of time and gas!I called Tom 3x already and he is not returning my call at all.Is the service Folsom is providing?????Angelita Martinez

My family and I have purchased a total of five cars from Folsom Lake Honda! Of course, Honda makes a great car, but it is the quality of service and the outstanding personnel that keeps us all coming back for more. I had two sales people who helped me with my most recent purchase: Vivienne and Michael F. They were amazing! I told them exactly what I wanted and they got it for me. The deal they promised, though I thought it was too good to be true, they delivered exactly what they said they could. The entire experience was actually very enjoyable.

I am always treated with respect and listened to when I suggest possible things to check out on my car. Lindsay (I hope I spelled it correctly) did a wonderful job. I truly appreciate Folsom Lake Honda!!

Have been to this Honda service a couple times now. Every time the experience has been seamless and stress free.Big shoutout to Jospeh who goes above and beyond to help his customers.I am glad i live close by and dont need to go to any other Honda service stations.Thank you folks 😊

Lynn was very professional, courteous and helpful. The entire experience was exceptional!! I highly recommend this dealership 😁.

We bought two CRVs at the same time at Folsom Lake Honda, and the experience was fast, organized, and we got two great deals. Decent trade-in values for our former cars. Our salesperson was friendly and knowledgeable about the cars. Bravo!

Great experience with Folsom Lake, specifically Phillip who was able to find the car I was looking for. I understand inventory is limited because of demand and constraints, but he went above and beyond to find what I was looking for. Also a pleasure working with Tom, who negotiated a fair offer on our trade and the purchase. Thank you to the wonderful team at Folsom Lake Honda!

The service department was so nice and helpful even while being busy on a Saturday morning. My car was done before the estimated time and I was very happy with the service. Thank you!

I’m new to sac and folsom lake Honda service department was by far the best Honda dealer I’ve been too. I’ve lived all over California. Al was amazing, he went above and beyond made this whole catalytic converter theft repairs stress free. Even when my insurance was having issues he contacted them and handled everything. Now I live in sac I will be going to folsom lake Honda for my Honda repairs. Thank you Al for being a wonder person.

I was looking for a very specific year, make, model and color with some very specific features and Folsom Lake Honda was able to get it for me very quickly, even with the new inventory shortages. My salesperson, Daran Connaway, was friendly and communicative without being pushy. Great experience!

My salesman Erik was very patient with me and really took the time to ask for exactly what I wanted and needed. All the staff went above and beyond to get me in the car I wanted at a price that fit! Will definitely recommend Erik to friends and family and point them in Folsom Lake Honda direction! I love my car!!

Oh I was looking for a great reliable car and was turned onto these guys at Folsom Lake Honda and their team was very exceptional. My experience there was quick fast and painless, and I received everything that I asked for. I would highly recommend these folks and I am very satisfied with the way they treated me and my friends when we were in there. I purchased a 2021 Honda accord and the thing has been great.

Love coming here right before closing to look at type Rs with my friends with the crisp breeze

Never had an issue here. They took care of my recall easily and quickly. My only complaint is when you make an appointment online, it doesn’t give them the cue to make sure they have the part in stock. Unfortunately when I arrived at my appointment, they had to order it which left me without a car for a couple days. Make your appointments over the phone and verify if they need to order the part ahead of time.

When my mom was at work during Mothers Day, her purse was stolen. In it was her key fob. We were able to easily schedule an appointment online for a time and date that was convenient. On the day of our appointment, everyone was friendly and knowledgeable. They washed her car and even gave her license plate frames when we asked about them. Made my mothers day!

My wife and I had a great buying experience at Folsom Lake Honda. Our sales person was Michael Fotis and he was wonderful! We were able to work out the deal over the phone and when we got to the dealer in person the vehicle was exactly as described and sitting up front ready for us to check out. All the paperwork was ready to go and the numbers all matched exactly what we were told over the phone. Overall, great experience and will definitely be the first place we turn to when we look for another car in the future. Fair prices with honest people.

We had the best experience buying our civic sport from Folsom Lake Honda. This was our third Honda car we have bought and by far the best car buying experience ever. Daran, our salesman, was the most professional and honest salesman ever. He got us the lowest price we could find and had all the paperwork ready when we showed up. I would recommend buying a car from Folsom Lake Honda any day. We definitely will do business with them again and will recommend Folsom Lake Honda to anyone who is looking to buy a car.

I always appreciate the service I receive here. Brett and Larry were amazing and answered all questions I had. Thank you!

Service Advisor Mr. Famios was awesome for oil change and other services. He is straight and postive attitude. Great work Famios. Appreciate it

Phillip and Tom made us feel comfortable the entire time, from the moment we drove onto the lot to time of delivery. No pressure, great communication and customer service throughout the process. They also have a great selection of vehicles compared to many other Honda dealerships.

Love this dealership and the reps that i dealt with. My purchases were quick and easy. The friendly services from sales floor, parts and services dept made visiting the dealership a pleasant trip. I have bought and leased a total of 6 vehicles. This is my go to Honda Dealership. Thank you!

Received quick service and all my needs where taken care of. Always great service when I go to Folsom Lake Honda. Thank You

Really good people and amazing service. I went there to get my tires changed since Elk Grove honda told me it has nail in it which can not be fixed, but these guys are so honest and saved me so much. They diagnosed it and told me this can be an easy fix.Their prices are better too compare to other honda dealers, the tires were $10-$15 cheaper.What else you can ask for!!Loved the services and this is the place I’m going to now on for each servicing.

Very friendly and excellent service very professional and advisor John was the best

Folsom lake Honda service department is by far the worst service I have ever experienced. The service advisors are rude and very disrespectful. The auto butler service is a joke. DO NOT spend the money on this lousy service. Its basically a spray on paint shiner that they cant even wipe off. They rely on the vehicle owner to thoroughly deep clean the exterior of their car prior to spraying this on your vehicle. They DO NOT follow through with promises made about repairs to your vehicle. They actually used double sided foam tape to reattach window trim instead of using OEM replacement parts on our 1 year old UNDER WARRANTY vehicle.

Folsom Lake Honda should receive 10 stars for exceptional customer service. This was the best experience I have had purchasing a vehicle. Great team! Thank you Henry, Tom and Josh!

Nice service center with nice advisors and offer great hospitality!!

This is my third car I have gotten from Folsom lake Honda and every time they are extremely helpful, knowledgeable and friendly. I recommend Folsom lake Honda to anyone looking for a great vehicle and outstanding service. I’ll be a lifetime customer.

They diagnosed my window problem expertly, and the cost was just as they said in the beginning. I waited 3 hours, but I expected that as this was an unusual problem. I needed a phone charger which the service tech gave me. I only wish the van for shopping and free rides was running. I come from a town that is over an hour away, and I could be doing errands while waiting.😐

Thank you for providing excellent service when I came in and leased my new Honda Civic Sport. I love it!!

Supervisor Al was great. He listened, followed up, provided frequent updates and ensured that the car was delivered in tip top condition. If you are servicing your car at Folsom Lake Honda ask for Al

Darren and Mike were great at Folsom Lake Honda. I would recommend this dealership to friends and family and would start here first when purchasing my next car.

So first time here, and Eddie our service rep was professional, understanding of our needs, and knowledgeable. He did not try to pressure us into any unnecessary repairs. The car was fixed as quick as it could be since parts had to be ordered, and he kept us updated along the way far beyond my experience with other dealerships. I would recommend Folsom Lake Honda to anyone looking for top quality service.

Seamless, hassle free service. Quicker than promised (or expected). The facility is comfortable and appropriate (socially distanced, etc) and the staff uniformly helpful. What else can you want from a maintenance visit?

I really like Folsom Lake Honda! Thanks to the professional staff, I bought my third car here the day before yesterday. I want to thank Paul and Philip for their work. The whole team is very professional and friendly. For about three years I have been servicing my cars at Folsom Lake Honda. I am very pleased with the service. In the car that I have already left as traded in, there were my cargo hooks inside that I forgot to take out. Next day, I came in to ask for them and was very surprised that an office worker took his time and went we me to help out getting those hooks. Unfortunately, I didnt remember his name. I highly recommend the Folsom Lake Honda to anyone who loves Honda cars.

Mike Palombi has been a long time service manage for me. He is always vey professional and been a pleasure to work with. I have owned several cars from various manufacturers and Mike has been the best service manager who has consistently provide great service over the years

The last time we purchased a car for Folsom Lake Honda was 2013. The process has vastly improved. It was streamlined from a plus eight hour experience to a two and half hour experience. The salesperson and finance manager kept in continuous contact during the process. They were very professional and courteous with a good sense of humor. Great job overall.

The best Honda dealer in California. (We’ve been to plenty.) Daran Connaway and Josh Banda don’t let us down. We get the best deal every time. They get down to business and don’t drag on a deal. We know we’re in good hands and have since returned and sent friends and family. Don’t bother going anywhere else.

Sales team was wonderful and no one was pushy to make a sale. They really understood what I was looking for and we’re fare with the pricing.

I am going to return here for service, excellent customer service and thorough. I was advised to change a part, per age and usage. Thank you, Folsom Honda

Worked with Daran Connaway, he was open to communicating about pricing (Im going to give his manager credit here too), he was very direct in communication and made sure we were happy with the purchase we were making, did offer other products but did it in a way that you didnt feel pressure if you declined. Finance department was also very personable. I have negotiated about 8 cars for myself and my group of friends and this was by far the best experience I have had.

Lynn is great! He has always been helpful, informative and honest. He does a great job updating me with the status of my vehicle which is why I continue to bring my car to Folsom Lake Honda!

I was pleasantly greeted immediately and reviewed my maintenance needs.The waiting area was clean and quiet.Service was less than the promised max of one hour. Kevin was very considerate and knowledgeable.

Great customer care and was able to save my A/C before the hot Sacramento heat came in! Definitely will be going back for future maintenance updates.

John, the service rep who processed my car when I arrived and when I checked out was fantastic. He was polite, amiable, patient and efficient. Everything I needed taken care of was done in a timely fashion.The service rep who set up the appointment three weeks earlier was downright rude. Mind you, it was at the end of the day, so he probably had a rough one. But I did not deserve to be treated in such a dismissive and sarcastic manner. In fact, he was so rude I was afraid to bring my car in for the next three weeks. I was afraid that that particular service person would be in charge of my car. But thankfully, he was not.

Very friendly, good coffee at the wait room, and appreciate their “no pressure” maintenance recommendations

Everything went quickly and I appreciated the free car wash

We had a great experience with the help of Sonny, Tom and Evan. They helped us get into our dream car quickly, easily, and at a great price.

Got a routine Oil Change and first time detail at Honda this week. Very happy with fresh fluids and how clean the car turned out!! Thanks Al for keeping me updated while servicing. You nailed it!

The overall transaction was pleasant and was not too stressful.

This was the first service for my Honda van. Everyone was pleasant & kind to the newbie. Thank you

Eddie was quite calm and collected while handling my car intake and was able to call me less than an hour later to confirm my transmission fluid and car inspection was completed and my car ready for pickup. I spoke with six workers before, during, and after my maintenance visit and have no complaints about the level of service I received. Shout-out to the guy on desk yesterday afternoon that saw me waiting on someone to deliver my car for pickup and offered to do it himself (thanks).

Folsom Lake Honda has great service and great sales people. We have bought or leased 8 cars from them over the years and still keep coming back. Daran was great in putting our deal together quickly.

Service was great! Warner was very nice and helpful. The only downside was that I had to get there at 6:45am to be 7th in line when they open at 7:30am. Maybe allowing appointments to be made for express service would help this.

Only complaint I had was being late to work because my car was at the dealership from 10am to almost 4pm for tire replacements. Shuttle service was not offered due to covid, which is not a fault of Honda. But I am happy with the result. The team that helped me had exceptional customer service and I appreciated how quickly they took my car from me and how quickly they went through the payment process when i arrived to pick up my car. Thank you for your service.

Arrived just before the service department opened, had courteous, fast sign up for my service needs. Comfortable waiting area and good coffee!

Evan and Mike are amazing thank you both.

From start to finish this was the best car buying experience Ive ever had! Everyone is super friendly and helpful! I really felt that they wanted to help me get the car I wanted, and not just there to make a sale. I will definitely be recommending Folsom Lake Honda to all my friends and family for their future car purchases!

Service was quick and painless and the staff was very attentive.

I called to make an appointment to get my car serviced and the lady told me they dont take appointments for standard B1 services and I would have to go through the quick service. She said that the hours were from 7a to 4p. When I arrived at around 215 the service guy told me that they werent taking any more cars and if I expected my car to be serviced Id have to arrive before lunchtime. It was a big waste of my time because the lady could have told me that when I called. Additionally, she was very unhelpful because she couldnt even give me their average service time. I will not ever go to get my car serviced at this Honda.

Work was completed much faster than I expected. Great work and customer service.

I had a truly exceptional experience purchasing a new 2020 Honda SUV at Folsom Lake Honda. Got a great price and excellent customer service, with 0% financing.

Great experience, they went the extra mile in the diagnostic just to see what was going on with my car. Eddie, the service agent was very honest in what the issues were, and explained them in lay mens terms so that I was able to understand car language! The sales agent that I later spoke with about the possibility of purchasing a new car was not pushy at all, and that is what it should be about. And the inside of the building was super clean. Love Honda and will continue to do business with them!.

I bought a Honda Civic 2017 (certified pre-owned) from this place about a year ago. I havent had any issues with it. Been servicing it at the same dealership. Service guys are doing an amazing job. Great customer service and really fast too. I had to do the oil change and transmission fluid change on my car, and it was done in less than an hour, despite of the busy hour I walked in at the time. Everyone was really helpful with all the questions Ive had. I definitely recommend it!My parents are looking forward to buy a new car from Honda Folsom because of the good experience Ive had from this place!

John Villegas (auto tech) was very friendly, honest, and helpful. I have been to other Honda Service Centers and never got the same experience. As long as I still have a Honda, I will definitely be taking my car to this location for any future needs.

They are very professional, they know what they are doing, excellent customer service. They stay on top of things, honest business! God Bless!

Fast friendly and Professional Service the best Honda dealership I have been to and I have tried three other prior to this. I live in Rocklin and will always come to Folsom for my future oil changes and maintenance has.

Best car buying experience I’ve ever had. Daran was transparent with great pricing. Folsom Lake Honda had the car ready for me when I arrived. The entire purchase (test drive through purchase) took 3 hours, that’s half the time it’s taken me at all other past car purchases. I highly recommend Folsom Lake Honda over every other dealer in Sac as they have the best prices and truly exceptional customer service.

Best car dealer Ive experienced. Even other Honda dealers. Honest and dependable. Super customer service.

Anthony, Jeff, and Tom, plus the rest of the Folsom Honda team were very pleasant to deal with. Very little negotiation to come to a fair deal. Jeff gave us a very thorough run through on our new Ridgeline. They have also offered plenty of help or customer service after our purchase. Every time I have visited the dealership in the pass few weeks, they have always expressed dont hesitate to ask us for help we are here for you if you need anything. I like that type of communication towards their customers. Thank you Honda Folsom Team!

The staff is courteous and knowledgeable.

Pleased to be here with my cousin to be met by Ben and Henry. They responded quickly when my cousin called the facility. We had a good tour of the lot but of course due to the shortage we didnt see much of the CVR TOURING. but the one in the showroom was already delightful and beautiful though soooo pricey. Both Ben and Henry were pleasant and so helpful and knowledgeable. But although there are still ample time to buy cars that you really like the duo are so proper and not pushy. Well it was a great experience for a first time visit there.

Big shoutout to the technicians changing my oil, rotating my tires, and washing my car in the heat storm yesterday! Special thanks to Famios for the consistent integrity, and solid customer service over the last 3 years I’ve come to this dealership! 😁

David served me with exceptional care. He was professional, knowledgeable, and joyful.

Daran is great. He worked hard to get a great car deal. He knew exactly what we want for a bargain and worked towards it. Hes also knowledgeable in setting up device-to-vehicle connections and the features of the car.

As always fantastic service. Been bringing my odyssey here for last 8 years. Always great advice. Excellent customer service!

Al went above and beyond to help me with my car that had its air bags stolen. Very friendly and professional, he helped me with my rental and he kept me up to date on the progress on my car and had it done within a few days. I really appreciated his help during such a stressful time for me and my family. Thanks again!