Going to the store to upgrade to a new phone is usually an experience right up there with a colonoscopy! I was so pleasantly surprised to deal with Jason, who was knowledgeable, experienced and so willing to help make the transition seamless. Cant say enough good things about the store and the service.

Jason was awesome. He helped me and my wife get a new phone. Very knowledgeable, helpful, friendly and responsive. Highly recommend stopping by for a new phone or help.

Great experience today! I only had about 20 minutes to pick up a new phone and do the upgrade on my account, and Jason, William and Bryan made it happen for me. All three were friendly, personable, and knowledgeable about the whole process. I’ll definitely be using this store again if I need to do anything in-person.

Excellent service!!!! No question is ever silly. The staff answers everything with great patience. They are amazingly pleasant and well-trained. Bryan and William are very helpful. I genuinely like visiting this store.

Ive always been pleased to do business at this location and have purchased multiple devices from this store. After a miscommunication issue yesterday, the entire team at the store outdid themselves to make it up to me today! Jason did an exceptional job, and thats saying something, because transferring my data to a new device is no easy feat!!!

I was looking for an iPhone 11 Pro Max. Many stores were out of stock but this store had it. They treated me very nice. Took care of me quickly. Recommended the accessories I needed. Helped me set up my new gadget. This was a great experience and I am very happy with my new iPhone. Great customer service!

I stopped at Victra Verizon store in the reading mall today looking for a screen protector and case for my new phone today. Bryan inside the store was extremely helpful, looking into my Verizon account and helping me with the products I purchasedVery good young man with a great deal of knowledge and personality. Thanks Bryan. Greg OBrien.

Verizon store personnel in Reading are very skilled and patient with those with less technical skills. The staff who sold me my very 1st iPhone has outstanding customer service. The next day, the manager was able to complete the transfer of an outdated flip phone line to my old smart phone, He also informed me about an unlimited data plan offer for the same monthly fee being paid. I highly recommend this store!

Daniel was amazing and very nice. He helped me pick out a new phone and was very helpful. I had a great experience and the store has restrictions in place for COVID. I felt very safe and very happy with my experience.

It was a great experience with Bryan giving us all the help we needed.

Daniel was extremely knowledgeable and knew the answers to all of our questions. He was very patient as he was working with my daughter’s seven year old phone transferring data, etc. to a new phone. He went above and beyond helping us understand how things work.

I thought my phone was malfunctioning turns out it was just a charger cord. Very helpful saved me hundreds I was ready to buy a new phone

Knowledgeable- safe- customer oriented. Took care of everything from billing to products. Excellent customer service !!

Daniel is always very helpful and knowledgeable when I come in to upgrade my phone or helping me troubleshoot any issues I have. I highly recommend this location. Since my last visit was during Covid-19 I can tell you that they are doing things correctly. They only are allowing one customer in and if you need to wait they have chairs under a covered area for you to relax as you wait. They have a huge hands free hand sanitizer as you walk in as well.

Couldn’t have done it myself ! Daniel provided exceptional customer service . His time was truly appreciated

Fast, friendly, very helpful. Mostly safe

I came to this store to do an upgrade and was not greeted with the service youd expect. Im super disappointed and will take my business to another location.

Today we purchased 2 phones from Daniel at Verizon Exeter. Daniel was informative, patient and didnt try to over sell us which I appreciated. We had a great experience. Thank you Daniel!

Daniel was amazing! he was super helpful, friendly, he made sure we followed social distancing rules, and he really tried to go above and beyond and make sure we had a good experience setting up our new phones. 100/10. and i mean- if you wanted to give him a raise that’d be pretty cool lmao.

Daniel was patient and thorough in upgrading my daughters I-phone. I was impressed with his knowledge and service.

Very helpful and informative regarding our options. Explained things in detail.

Despite a crushing number of holiday customers, Daniel service was efficient, friendly, and exceeded my expectations,

Very knowledgeable. Excellent customer service!

I went into this store on Thursday 2/27/2020 to look for a new phone upgrade from my old and basically unusable Galaxy Note 4. I spoke with Daniel K who assisted me immediately and I told him the issues I was having with my current Note 4 phone (couldnt connect to the internet/network-I had Tmobile-, was getting dropped wifi signals, etc). I told him I was looking into getting the most current Galaxy Note 10+ since I love that model line and then I asked him more questions about the Verizon unlimited plans and how much my monthly bill would be for Verizon service and phone financing payments. He was more than happy to write up a billing summary for my monthly payment amounts which broke down each payment aspect and really clarified things and helped me decide on whether or not I wanted to upgrade to an expensive phone and more expensive monthly bill, as I was hesitant on paying more per month than I had been at Tmobile before speaking with him. I then told him I wanted to just check out and mess around with the Note 10+ display phone and a few other phones to see if I liked their features and he was perfectly fine with me spending 15-20 minutes just exploring the phone while he helped another customer. I left that day deciding on whether to upgrade or not and I did decide to upgrade and so I returned the next day, Friday 2/28/2020, to purchase the newer Note phone and Verizon service plan. Daniel had told me the previous day that my Note 4 would give me a $350 credit towards the newer Note 10+ which I didnt think would be possible since its such an older model and that really helped my decision as well.Daniel was of such great help in setting up my new Note 10+ on Friday 2/28/2020 as he setup all of the Verizon network connections and my new Verizon account settings and info, helped me move all my contacts and other data to my new phone, helped me transfer my same phone number to the new phone, and changed the phones settings to best fit the Note 10+s efficiency and use. He recommended a good screen protector to use and showed me a good selection of cases to buy for the Note 10+. He even applied the screen protector I bought for no extra charge and did a perfect, bubble-free job applying it which was awesome as applying screen protectors can be such a hassle.In the end, the entire process of Daniel helping me setup all the details for my new phone and service plan was seamless and very pleasant as he chatted with me as he setup my phone and account.Daniel is a great employee and he should get a good raise as hes doing a great job and really cares about his customers. Definitely hang onto him as an employee.

Highly recommend...have been doing business with this retailer for years. They are very knowledgeable, helpful and patient. Phone upgrades are always seamless.

Exeter Daniel is the best he is always pleasant and willing to help you at any time he does it all by himself 6 days a week so I take my hat off to him

3 hour wait, then take people who cut the line

Excellent place to get answers and latest technology. Dan is the best person to assist you.

This store is the only place I will go for servicing my phone,,,,, exceptional service from a very nice, patient, and educated man,,,,,

EXCELLENT EXPERIENCE!We switched from ATT to Verizon, got 3 new phones (2 Android, 1 iPhone) and a new tablet. It was very time-consuming because we had so many questions, but Andrew took all the time we needed to make sure we understood the differences between the various phones, and the differences between the carriers. He answered EVERY question we had to our full satisfaction.We had been to both ATT and Verizon stores in the past, getting sub-par service; we felt like we were rushed to buy and get out.Here at Victra we felt that our every need was met.We will definitely come back here for any future cell needs.

Absolutely horrible service I have a medical condition that I can’t wear a mask was told to leave immediately very rude horrible place

Dan was extremely helpful in solving my problem despite fully understanding that I would not be spending any money in his store.

Very good. Andrew was super helpful. I recommend.

Had the worst experience with a man named Dan, he doesn’t know what he is doing and tells false information in order to get business. I don’t recommend going here to buy any phones or accessories, other stores like Best Buy have better workers and deals.

Great experience as always Andrew has helped my family and I for several years now and always treated us great.

Dan at Exeter,PA store very very nice & knows his job & extremely informativeOn a scale of 1-10 I would give a 10!!!

The worst experience I have ever had with a wireless company. Took 4 hours to sign up for service initially. The guy that processed everything kept telling us we had no deals available to us as a brand new never before customer switching from another carrier all while another girl was standing there telling him several promotions we were eligible for. After going home we found out that best buy had a much better deal on the phones we purchased. So we went back and wanted a price match which they refused to do but instead just then decides to tell us about a rebate that we were eligible for that they initially denied we could get. So we called customer service for verizon wireless and they said we could either be price matched by the store or return the phones and go over to best buy to repurchase them at the lower rate. The store refused to price match and then refused to return the phones because the person working didnt know how apparently. Her manager wouldnt talk her through it over the phone and wouldnt come in to help. So we were forced to come back the next day. At which time the manager had agreed to be there to process the return. However we sat there for almost 3 hours waiting and he never showed up. To which my husband had to call customer service and explain the whole situation. Customer service was amazing and had the whole issue resolved in 10 minutes. So we are home and realized that the jerk that was processing our initial set up charged us $20.00 per line for 3 lines to transfer our data from our old phones after I told him I could do it myself!!!! Absolute worst experience ever! They lied several times. Cheated us out of rebates and customer deals as new customers, neglected to tell us they were charging us fees that we would have been able to avoid, and were extremely difficult to work with! Heed my warning and dont use this store! Go to best buy or just call and work with verizon wireless customer service!!!!

The guys took really great care of me when I bought my iPhoneX! The process definitely took a while but great experience overall

Horrible experience took Soo long. Manager lied about phone specials, Best buy had them $200 cheaper wouldnt match. Manager wouldnt meet me at store when asked or return my calls. Store employees didnt know how to do returns. Alone in store with not even two weeks experience. Waited 2 hours to call customer service and they credited me $450 in 10 min so much wasted time never again.

Its not Verizon. Its just a Verizon retailer. Wanted to charge me $25 just to transfer contacts and pictures to a new phone I ordered online. Guy said he would do it for one of his customers. He said this as he was wearing a Verizon shirt. Was also going to spend about $30 in screen covers, be he didnt think that was enough to make the transfer worth his time. They need to ditch the Verizon title, feels like a cheap NYC style scam.

Ashley was so helpful and patient with me not to mention she solved my phone problem!

Daniel was a wonderful help. He took the time needed to make sure I received the right phone for me and set everything up. Plus he didnt make me feel stupid or talk down to me when selecting my phone and accessories.

Daniel is most helpful and willing to work thru issues you need solved. Thanks.

Very helpful .

Various issues with device gremlins and Steve saves the day. THANK YOU STEVE!!

The worker was kind and grateful

Good customer service

Great service from Andrew Cain

Agent was helpful.

My guy Andrew Cain is legit. Store Manager. No wait.....no nonsense....Perkiomen Ave. Verizon is the place.

Service sucks

Good service

Great guys!

Good service

Good

The worst verizon I have ever visited I do not recommend it

Version is a great place to have a great new cell phone thanks for the service.