The guy helping me today at the store was so intelligent and knowledgeable. Wish every place had employees like him. I was just at at&t and they were tired and had no knowledge of their plans. T-Mobile hired the right person.

Got a great phone at a great price along with the service.Sales representative very knowledgeable about the product

I walked into the store none of the associates said Hi. Very rude and I would not recommend going to this location.

This is the branch that has been the most helpful weve come to my emergency needs is being able to have a phone and whenever I needed one. They work with you to the best of your needs and what youre able to afford and even bring to your attention any promotional or helpful deals that might help with the budget that best fits you

Went in for T-Mobile Tuesday and let me say normally they just hand me the item and leave but no this associate was so kind and talked with my daughter and was just over all amazing telling me about deal they have but not once did she pressure me to upgrade. I believe her name was Sandra. She priced my phone for a trade in and showed me the new phones and explained some of the deals. I am waiting for pay day so I can go back and get an upgrade :) if you want to be treated with respect and really appreciate it as a customer come here! My favorite store in Redlands

Slow customer service when its not even pack. Four representatives working only 1 customer they were helping took 10 min fir them to help me out. All that time and didnt resolve my problem.

Excellent staff and costumer service Eric is the man helped my brother upgrade to a new phone and hooked us up with the new TMobile Tvision ask for Eric he will take care of you

Great and friendly service when I visited the store this morning. Stop by to get a little tech support with my new 1 + 8 cell phone. Ramina was extremely professional and kind when showing me how to use a couple of the features on my new phone. I appreciate the caliber at service Ramina gave me.T-Mobile offers great wireless service.

Literally have been sitting here for an hour and they just keep asking other people what they need then helping them when they specifically said I was after 2 people which one had left and one finished yet two or three people AFTER I had arrived AFTERRR I had already been sitting down and waiting had JUST walked in yet I’m waiting an hour for them to help people who got to wait a few minutes while I wait while what I need is so simple.

Its 5 oclock and they r closed already its not even a holiday yet their hours say open til 9pm but they closed at 5pm. If they r closing early they should of at least posted a note or something

Paul was super helpful and got straight to it. We didn’t have to wait a long time to be assisted and he was super informative about everything on my line! Ask for Paul when you go there he’s awesome!

This team is amazing nothing but laughs and good vibes when I walked in.! Manny is super nice and helped me so much. Thank you so much for help on get my new watch

This store is so cool! They are located in the historic Deming Building in Downtown Redlands. It says right outside that it was built in 1914! The staff is very friendly and very knowledgeable! Inside the store is clean and well organized. I was greeted warmly when I came inside and I was helped in a timely manner. The employee who helped me answered all my questions and was even able to transfer all of my information from my old phone to my new one! I would definitely recommend this T-Mobile to my family and friends.

Poor customer service. Very very slow attendants!

Awesome customer service!! Thank you Justin for letting us in on the secret for T-mobile Tuesday’s and Paul for patiently working with us....

All employees that we encountered at this store expressed exceptional customer service.

I went to other t mobiles to see who has what to offer. Came here and spoke with a lady inside about switching carriers. She was very unhelpful as if she did not want to help at all. She gave me a quote when asked to see it on paper or anywhere she said there is nothing! What do they pull numbers out of thin air? Dont know if I am wrong but do they charge customers extra and keep the profit themselves? Anyways thats the last of that place

Staff not friendly...They cant even solve my issue telling me to call customer service...What the hake going on with this place...Why owner cant hire professional friendly staff...

In the world of complaining people Id would have to say without a shadow of a doubt, Maria is what every company owner wants to hire! Upmost professional, helpful, passionate about her job! Its been years since Ive seen services like this, if she isnt a manager yet at T-MOBILE then they need to pay close attention to her and her ability to handle things with pure professionalism. Im not only happy I was able to have her help me with my issues with my account,but she also gave me hope for the younger generation and their abilities to be a meaningful part of life. Thank you!Phil WorsmanChiefSoCal Regional Fire Protection.

Very busy store, but salespeople are friendly, not too pushy. Will work with you, instead of just putting the most expensive flagship phone in your hands. Great selection of accessories too.

This store always busy, sometimes I get greeted some time we dont. Ive noticed that their are alot more people in the back talking. I asked them for help-they said if I didnt buy it from there store, we cant help you. I really dont go there unless its my last resort.

Waited over 45 minutes not help available need to improve customer service.

Had a very good experience at this T mobile with Paul helped me getting into a new plan very good experience!!

Worst TMobile you can go to. Not enough staff and staff are very rude!!! No manager for a month!

The worst t-mobile you would ever go to! never go there! they all lie and they dont help you with anything. all they say is call customer service. why the heck do they have stores if they cant help you. they employees have no idea what they are doing, 3 years ago it was amazing but now its a living hell. try to go to another t-mobile.

I had a great experience at this location.I recommend everyone to see Mario for all youre cellphone questions and concerns.

December 5th at 7:30pm my husband bought me a phone within the same hour we went back to exchange it and both the manager and worker refused do to so. The young man who was working was terribly rude and when I said I have been a customer for years and would take my family plan else where he shrugged his shoulders. I was so disappointed in his attitude and if I decide to stay with this company I will never shop this location again. However im thinthin of switching to Verizon.

Poor serviceI switched to t-mobile 8 months ago, they told me that i can pay the T-Mobile the money i owed to Verizon, there going to pay what i owed to Verizon, and there going to stopped the billing and they will send me a giftcard of $300. And now Im recieving $900 bill from verizon, just cause T-Mobile forgot to stop my billing and they didnt paid the money i owned to Verizon.And now T-Mobile wants me to pay the rest of the amount.

Very friendly staff, Cristan helped me with my concerns and found the best phone and deal that fit my needs. Thank you for being so patient with me.

I know that this is more of a problem by T Mobile as a whole but the consequence needs to end somewhere. I purchased the new galaxy S8 on preorder on April 11 th in the T-Mobile store. On April 21st I still had not received the phone. I called T-Mobile and was told that my order was cancelled. When I asked why, they reported an error in an email confirmation occurred. The representative recommended that I just go to a store and pick one up. When I asked about the preorder package deal I was told that no because I was getting the phone after release I couldnt get that offer. She said maybe the store manager could work something out.So going to this T-Mobile store with the issue (it being the same store I did the preorder) they tried to call Samsung to request the deal be honored since I did purchase the preorder but after being on hold with me standing around watching them work and eventually close the store no answer was given. I was told they would try again but couldnt promise anything.This is so infuriating and poorly handled I decided to at least write a review. If this does not get resolved I will switch to Verizon sprint or even AT&T. I have to recommend against using T-Mobile for more than just this but this one takes the cake.

Very helpful, as usual . Fast, friendly, courteous service .

Very great customer service! Friendly, knowledgeable and professional!

Make sure you talk to Mario!!! Very helpful and polite and willing to help weigh anything you need.

You guys are trash

I just showed up 7/19/19 @ 3:44pm and they are closed. Why would they be closed in the middle of the day??? So annoying

Rude and abrupt. Told me to check the details online.

To me it smells like mold inside it. But Mario is always the guy my family goes to

Do not come to this store if you want patience or to be treated with respect all the girls have bad attitudes, the manager Steve is very rude, I am glad I am writing this because the person that wrote the last review is the rude manager I had to encounter stay aways from this store . they lie on review and just tell you to call customer service instead of doing there job.

Terrible ... I waited almost an hour just to pay a bill

Poor customer service. Very slow.

Fast and very friendly

Friendly & efficient service.

Very helpful

Horrible

Lio took care of me very well