The young man working didnt know what the phone I was interested in was, and didnt bother to find out.I told him I was interested in lowering my monthly bill & that Id like to change my data plan to the 50 gig plan. He said, Well, I can give you 85 gigs for $15 more a month than you pay now. Youre not listening, dude.

My phone was a brick and had bought a new one in Colo. Could not remember my Google password and needed help Jason was great answered all my questions and recovered my photos.

Jason was AMAZING! He answered all of our questions and was extremely helpful in finding a promotion that worked great for our situation!Thanks Janson!

Karina was awesome and very patient. Thanks for getting me going again!

William was sooo helpful and honest. He even stayed after hours to help us, very impressed with his customer service.

When I went into the store to ask a few questions there were only two people in that store who were meeting with the store employee. The manager asked what he could do for me and I said I was thinking of getting a new iPhone 12 Pro.I was there to figure out if there were any new deals like I had heard on the news. I asked if getting on an unlimited family plan that was already in existence was possible and if there were any deals for that kind of scenario.He said yes and that he couldn’t give me ANY specifics or EXAMPLES without the family information and pins...Not even a price range of what people in the past have done or deals that were current. I didn’t hear a single number from the guy. So that’s about as far as I got with it. He answered a couple other questions about buying a phone from Verizon, but didn’t mention price ranges or trade in option values.(at this point I felt like I was pulling teeth like to I really have to ask a question for each spec and detail? If your a salesmen then make your pitch!)quite frankly, he didn’t want to work with me or even mention price ranges, prices, phone options, apparently I should’ve known everything and been able to quickly come up with the right questions already. I should’ve been the expert not him.I can tell when someone is in a rush. It didn’t feel like a friendly atmosphere, just felt like car dealership with someone trying to get money. As soon as it seemed like he might not get any money out of me his tone and bluntness seemed to overpower my desire to look into buying a phone any further. He probably should’ve just let the other guy get finished so that he could address my questions.Bottom line if your in a rush don’t talk to your potential customers because we don’t like to be an inconvenience. I’m sorry I ever set foot in there. It’s the second time I’ve tried to express interest in that particular store into getting on with Verizon and once again they sent me the other direction. Fool me twice I guess.Go to Idaho falls or somewhere else, you’ll at least probably hear about some options not just an “I can’t do anything for you” attitude.I’ll certainly be looking for a different store, but I’m never coming here again.True story: my brother wanted a Tesla and had the money to do it; they were in a rush too when he showed up and because he was young didn’t even want to let him test drive or give him much thought; we all knew he went in there fully ready to make the trade in and the buy. Because of the service though he came home with the intent to never think of Tesla again. Service matters.

I wont go back. Ive bought a couple phones at that store for a for the last few years, including less than 2 weeks ago. Ive had good service there, but I was sent out the door twice in a weeks time, and told by Dalton to call customer service. Regardless of me or my phone issues, customer service isnt a department, its a function. A function of the employees that sell phones. In the end, it came down to verifying who I am. Spending a thousand dollars, and 1 1/2 hours, inside this store a week earlier, and physically having my social security card, medical/cpr card, 4 credit cards and all my verizon paperwork(from a good guy named Dallen from this store!) wasnt enough. So now you can verify me online. Im John and I wanted help.

There was two guys working and both went to help a young lady leaving me sitting there

Excellent. Julio And very kind.

Made the decision to switch from Apple to Samsung and went into this store. The people that worked there were really friendly, didnt pressure me at all, and helped me sort through the process of switching over. They have another store over by WalMart which is also really good and may have had a bit more inventory, but this store was top notch and the employees knew their product.

Dalton was amazing and helped us through the process. Very professional and personable! Grateful for his help in getting me set up with a new phone!

Quick, knowledgeable staff.

I recently found myself needing to upgrade my phone. First I dealt with Aaron then Tanner at Go Wireless. Both were incredibly professional, helpful, but at the same time comfortable to work with. They carefully evaluated my plan and needs in order to help me pick the best phone and services for my needs. I have been going to this store for years and have upgraded numerous phones through this store. While the personnel change over that much time the level of service does not. This store consistently hires friendly, competent, helpful employees. I will be returning there whenever I am next in need of a new phone and would not hesitate to recommend this Go Wireless store to anyone.

We had the BEST experience here!!! Came in for a case NO ONE else in town had !! Awesome!! Then they had a great deal on Gizmo Watches for our kiddos. Even better!!! Then as we were activating our new phone (we got it from Verizon online it wouldn’t work, we were on the phone trying to solve the issue for 4, yes 4, hours) They solved it in less than 20 minutes!!!!! Seriously these guys know what’s up. Ask for Jess!! She was so fun and kind to our kids, so knowledgeable about all the deals and getting everything going!! Dillon was an awesome help as well!! They have a great team that gets the job done! I recommend going in this store over calling into Verizon no matter the issue!!

I am changing my stars for this Verizon Store I did give them a 2 star review, thanks to the District Manager he is making sure that I get my Screen Protector and Wireless Charger for me this week I am changing it to 5 stars.... They are showing me that they do care about customer service. Thank you so much!!! I will continue to have Verizon as my carrier.....Not very good customer service!! Doesnt seem to care if they get in the product they promised would be there more than a week ago. Was told it just shows up sometime. Maybe best to go to another carrier. I have been with Verizon when it was US Celluar may be time to switch

I had an extremely smooth and pleasant experience. Jeremy, and Jamie were very helpful. I could tell they really we looking for ways I could save. As well as making my experience upgrading my phone as easy as possible!

I bought a screen protector was never told about purchasing the warranty on it. had the Verizon employee install it by the night it was coming off. I drive truck over the road so the next Saturday I was home and went in there and they told me I had to buy a new one because I didnt buy the warranty I didnt know existed and the employee that put it on apparently doesnt work there anymore so basically Im SOL. Wont be going there again

I had the pleasure of working with Aaron today in getting my phone fixed. He was very friendly and helpful and polite. Didnt try and sell me anything until after all other options were exhausted. I really appreciate that and my new phone. Also would like to say the staff there was great to the tried helping in any way they could. Very satisfied and highly recommend this store.

Natalie and Dillon are amazing. They helped me a ton and I would recommend both of them. Thanks so much for your help. Go there for all your needs

Extremely HAPPY with the service that my husband and I received from Weylin and Joel as they worked on both our phones, they have fantastic knowledge about the different apps and how to improve our phones. If you are looking for someone that is nice, helpful and willing to go the extra mile to provide great service, I recommend Weylin and Joel.

Dillon was a great help! He saved me tons of money and spent the time to help out. He helped me figure out my new phone and took time helping me set it up. Great customer service 👍🏼

I could not have had a better experience with Grant Evans. He was amazing, so helpful, informative and friendly. He knew exactly how to deal with me being indecisive. I really appreciate all of the work he spent helping me to get exactly the phone, plan and accessories I wanted. Thank you so much! Will definitely be bringing all of my cell phone business here. Rich, Im assuming the manager/owner and the rest of the employees there that dealt with me were all great!

Natalie and Jess were awesome. It took a while back and forth and they were amazing and super patient. I was very impressed with their customer service

Gage Jones is the best! Awesome service. He was very helpful in giving me several alternatives to fix my problem. Love the service at this store. Dillon helped out too.😍

I went into the shop and tried to purchase a postpaid plan. The staff kept me and my pregnant wife there waiting in cold air for almost 3 HOURS, and in the end they told us to go to the corporate office in IF since they cant do it. We went straight to the AT&T on Main Street and got the postpaid set up with free one switch over period and rollover data plan at a much more reasonable price too. Thank you Verizon for helping me choose a better alternative.

These people did a great job helping me pick a phone that fit my current needs. I needed a phone that was fast enough for quick google searches and easy to read and reply to emails on. They recommended the best phone for me and set me up with a sweet deal on it. They also helped me change my plan to get me more with the same amount of money. A huge thanks to these guys for helping me out.

Tanner has been great in helping Rod & I whenever we come into the store. He has shown a lot of patience, understanding and been very kind in the process of helping us in many ways. He has been very proficient in helping us with services and other questions. He has been especially helpful in spending time with me in learning to use my I Phone. He has even written notes for me to help me remember applications he has shown me. I have never had a more patient salesman spend that kind of time and effort for both my husband and myself. We have been in many stores in different states over the years with Verizon but this service has been tops. Thank you very much for having such a good employee on your staff. He is a very special young man.Rod & Jeanette Depew

Natalie and Joel are seriously the best! Make sure to ask for either one of them when you go in! Especially if you want the BEST customer service ever! Thanks again Natalie and Joel.

Joel and Matthew were Godsends. We were welcomed into the store like long lost friends. Every step of our journey was filled with politeness and every question of mine was answered with completeness and in language I could understand. I am very pleased. Go here if you need ANYTHING.

Dillon was phenomenal! He fixed my phone when no one else could. Very nice guy and more than helpful, I definitely recommend asking for him!

I came into Go Wireless to get my son’s Gadget replaced after he lost it at a birthday party and Curt helped make this as effortless as possible. He took care of everything and I did not have to worry about anything. The company is overnighting a brand new Gadget to me without any problems. I will definitely be back! Thank you Curt!

Dillon was awesome. Very helpful and stayed late to help us out. He went above and beyond. Very pleased. Thank you.

The person who helped me never gave me a reason why I had to pay for my phone up front. He also didn’t tell me that I was paying $40 for 3GB, when he told me that I would be getting 5GB. I also needed to switch my number to Verizon. After 5 days of it not happening, went back, and he said he got it porting. Nope! I had to call Verizon myself and go through everything and get my number ported over. Manager or whoever is in charge, is not nice to his employees and acts like he is better than everyone else. My recommendation to you, go to a different Verizon store.

Bryton did a fantastic job helping us set upour new phones today. He took extra time to make sure I didn’t lose any of my old data, and even gave up his phone case he had purchased today for me because it was the last one. I won’t go anywhere else for help with my phones.

All of the employees here are so helpful. I came in for the iPhone 6 and even though they didnt have it in, they ordered it for me and called me the day it came in. They got it set up for me that night and answered all of my questions. They spent time with me looking at different accessories and were quick and efficient. I never felt rushed and they stayed late with me. Would highly recommend them!

Love these guys! Service is great. My phone was locked up and I stopped in at the other store and the guy there didnt even try to help me fix my phone. He just tried to pressure me into buying a new one. So, I came here and Lili fixed my phone for me, no problem. From now on, this is my go to Verizon store. Thanks Lili, youre the best!

This store is amazing! I have seen 4 different people every time I come in and they are great. They are so friendly and nice to everyone! This is one of my favorite stores to get help at. TJ was really nice and friendly and got my new phone all set up and working!

I went in with questions about my bill and I was really mad at Verizon. Matt (the funny guy with the glasses) sat down and explained everything to me in a way that I could understand. He is by far the best guy here. I highly recommend working with Matt if you come to this store.

Worked with Aaron today. I just needed a phone exchange but he made the process very simple and easy. Was able to get all my information onto my new phone and was very pleasant to work with. I recommend that store and the awesome staff. Ask for Aaron if you can!

Gage was super helpful in helping me set up another line and the whole crew including Jess handled my rambunctious 3-year-old very well. It was a great experience!

Just got a new phone from here, and was taken care of very well by a young woman named Jess. Shes pretty quiet, but she is very courteous and seems to really love her work.

Dillon was super nice and helpful! Very competent, and did not try to sell us something we didnt need.

Staff was great! They were respectful and helpful to us as well as each other. Would go there again!

Hailey is a lot of fun and the staff is knowledgeable. I really appreciated how they would search out answers to my questions if they didnt know right away. I will definitely be coming back.

Jake was very helpful! He listened to what I was saying and what I wanted. He was also very open to showing me all the phones I liked. He also discussed specs with me so I could make the right choice for meMy first smart phone love my G2!

Eric was great and very helpful. He helped us find a great simple phone for my Dad and waited for him to come to town to personally show my Dad how to use his new phone. Plus Eric let my 2 & 4 year olds play with some of their demo phones that had games on them for younger kids to make the wait easier on them and us. Would definitely recommend recommend this store.

Very impressed with Joel,he helped me and my son today with our phones,. Great experience.

JESSIs the most helpful person I have ever had help me with my phone she is very knowledgeable and very pleasant to work with, she really does care about you and how your phone is working for you.Stop in at the Rexburg Verizon and ask for Jess she is Awesome !!!Thanks Scott

We have loved coming here and working with the manager tanner walker!!! Super helpful and making changing plans or upgrading so easy! Even helped us send a phone to my sister in Michigan. Super helpful!!!

Jess was amazing and got everything transferred from our old phones that we thought were lost! She was so helpful and went above & beyond even after hours to make sure we were satisfied.

ANSWERED MY QUESTIONS! Chris helped me and made sure that my account was up to date. My phone was slow and old...he asked questions to make sure he knew what I wanted. He tailored my new phone to me.

Great customer service! Eric S was so helpful and did a great job explaining all my options. I was very pleased with how friendly the entire staff was while I was in the store.

Just a thank you to Jared, Kyle and especially Grant for helping us switch two used phones onto our family plan. Week ones phone activation went very well and quickly when Jared helped us. Then this week a more complicated problem arose that took a significant amount of time and patience from Kyle and Grant as they spent a lot of time helping with the activation of a used iPhone They went above and beyond the expected. I highly recommend them.

Great people, easy to work and very knowledgeable !

When I went into the store I was super confused about some stuff on my phone and why it wasnt working properly. Tanner was extremely helpful and I was so grateful that he understood my questions and didnt mind helping me out. Totally would recommend this store.

Eric was awesome! He knew his stuff and helped us get what we wanted without pressure to get things we didnt want! Helped us get in and out as quick as possible and stayed after hours just to get us finished up! Well definitely go to him again! Thanks, Eric!

I went in to swap some information over on my phone and got a new one. I worked with Aaron Till today and he was very helpful and kind. I highly recommend this store and him. Very helpful.

Grant saved my life a couple weeks ago. He helped me through the insurance, set me up with everything I needed and stayed late to get it all figured out. He was absolutely amazing! Thanks so much!

Worked with Aaron and Jacob today at the Rexburg store. They were super helpful and fun to work with. Highly recommend working with those two if possible 😊😊

Worked with Aaron today. He was wonderful to work withVery understanding and helped me get everything from my old phone to my new one. Highly recommend working with him.

They were extremely helpful, patiently explaining things to me. All of this is very important to someone my age. No high pressure sells. Just honest, sincere interest in helping me meet my needs.

We tried to port over a number multiple times before we got Dillon. He was super helpful and stayed with us until the service worked. He told us exactly what was wrong and how to fix it.

I came into the Verizon by the Costa Vida and worked with Josh! He was very helpful and got me a new phone and tablet while saving me money on my bill. Great customer service.

Aaron was very quick, helpful, and courteous. I loved my experience at this Versizon store! I felt appreciated and heard. I walked away feeling very confident in my purchases.

Dillon was great to help me out with any questions Or concerns I had.

I am happy to give Aaron a 5 star review for helping me today. He was cheerful and answered all my questions. I am leaving the store very happy.

It was awesome!! Hayden and Taylor and Jared help so much. They were able to transfer everything so fast. It was so easy. Will totally come back! Great service!!!

Bryton, Sean, and Matt saved my life today! After I dropped my phone in a parking lot and ran over it, these gentlemen helped me get set up with a new phone in under an hour. Thank you so much for having excellent, knowledgeable consultants.

Had a few issues with my phone and their service was very friendly and helpful. They were able to solve all the issues quickly and without costing me anything. Would highly suggest their service to anyone on verizon!

Great employees. Very helpful, and a pleasure to work with. I ordered a new phone, and it was activated and ready to go within half an hour. I worked the most with Hayden, and didnt have a single problem!

Eric was a great help today and was very knowledgeable about programs and devices. He was very friendly and helpful. We had a great experience today and will use Eric for all of our future needs. Greg

Eric was great. Helped with everything and even went way beyond by helping me on his day off at my house. I recommend him to everyone that goes in there.

I had a great experience today in the Verizon store. Clay did a good job helping me and was pleasant.

Dalton and Shantall were very professional. Knew exactly what they were doing

Best service EVER! I was able to get all of my phone problems solved with the best possible deal and service! Aaron was such a gem in helping me out . He was very kind and helpful. #bestdayever

This store was incredible!!! the best employees! they are so helpful and nice and willing to help with any issue. They always inform me of the best deals and promotions.

Its been great working with these guys. Eric is a wizard. He has the power to save you some cash. TJ has been nothing but helpful. Mike is magical and uses his powers to slash prices! Im really please the the service I have received. Be sure to ask to see pictures of their dogs.

Andrew was amazing helping me out today. Verizon is the best phone company now. Rexburg Verizon is where everyone needs to go and get help for the phones. ATT&T was over charging me and had different accounts for me alone. Thanks Andrew and Joel for the service and help.

Had the pleasure of working with Aaron today. Really helpful and got me a new phone. Recommend you ask for him if you go in.

I loved my experience with this Verizon! They have great customer service! I would recommend going through them! Only downside...no water while waiting.

Tanner Justin and Lucas are awesome!!!!!! They helped me out getting a new phone! They were quick and efficient. Best experience I have ever had buying a phone.

I was able to work with Eric. He was knowledgeable, courteous, and reliable. Thank you Eric for a job well done. We will certainly refer others to this Verizon store.

Bryton was great. He was very knowledgeable about all phones and helped us make a decision that would fit our needs.

Worked with Aarons today and was just going over my bill. Didnt know Verizon has unlimited! Super happy with service thank you.

Aaron was awesome to work with, very good experience! It was short and very efficient, great job! Need more employees like him!

Tanner did an amazing job! He was extremely helpful. If you need ANYTHING ask for Tanner.

Justin and the guys were great! Very friendly and service oriented. Helped me solve my phone issues quickly and effectively. GOOD JOB!!!

This is the best Verizon service i have ever had, and Ive been in 2 other stores in Salt Lake City. There is enough staff to cover everyones needs as they come in and they are super friendly and pleasantly accommodating. They made me feel as though Im not as ignorant as I seem to be at technology!!!!!!

Angelica was amazing she helped me get my phone and wrote everything down nicely for me! Shes amazing!

These guys were very helpful! I came into the store wanting an upgrade and they were there waiting to help. They helped me set up everything on my iphone and even transferred my contacts. I will definitely be telling my friends and family about how great they were.

Worked with Aaron Rupp today and my phone was broken. Im from Califonia and was traveling through. My phone was broken and I was upset. He was so nice and helpful and got me a new phone. Now on my way back west. Thank you very much!

The service was great! They took the time to explain to me about my phone and what options were available! I worked with Jared and he helped me with everything I needed! Thank you Verizon!!!

Gage and Dillon helped me out and they were both were great tons of help. They both get 10!!!!

These guys did in under twenty minutes what the other Verizon store in Rexburg couldnt even do in five hours!I spent over five hours over the course of two days at the OTHER Verizon store in Rexburg, listening to them trying to tell me that I couldnt upgrade my phone and keep my plan. I left that store.I came to THIS store, walked in, explained what I wanted, and within 20 minutes, I was walking out with a brand new iPhone and I got to keep my same plan! These guys were so helpful, and they gave me a huge discount on a glass screen protection as a way of apologizing for what I went through at the OTHER store.Super friendly, and super knowledgeable of everything Verizon can do!

Had a wonderful experience at the Verizon store in Rexburg! Eric was wonderful helping us get an upgrade for my daughters phone. Thank you!

Came in to have my phone fixed from a lot of virus apps today and was very pleased with the service I had with Aaron. Wasnt a pushy salesman and fixed my phone.

Im about 2 years ago they sold me an LG g5. Wasnt very good phone in the end. The screen protectors kept breaking or having bubbles and then when they ever put them on. Thats if they even have the screen protectors in stock with most of the time they did not. sophos friendly though but I would recommend if youre buying a phone go to an actual Verizon store not these license third-party sellers.(Edit) went back there to see how much a screen protector is for the pixal 2, did had any in stock but offer liquid glass for just as much, and worse protection. I am going to reforce go to your actual phone carrier store. Its is a lot better experience most of the time and you will not deal with pushy sales reps trying to sale you interior products.

So today when we went to the verizon store in rexburg, we were looking at phones and cases because we are gonna get new phones the whole time the manger was watching us. My mom was looking at a case and put it back then went to look at other things. He said that he dident see her put it back and she said she did and he kept telling her he dident see and kept accusing her of takeing it. Her boyfriend told them to look at the cameras. The manager then asked her to empty her pockets and she did. Even after that he still said well I never saw you put it back. And when we left I saw him get on the phone watching us so im pretty sure he called the cops on us... I am super offened. And i feel like it was a racist thing we were the only two black people in there and the only ones the watched like we were criminals... They lost our business!

Mike and TJ made my experience in the store very enjoyable. They took care of everything I need and listened to what I had to say. I am very happy with my experience.

My experience with Eric S was really awesome. He was very helpful with the issues that I was having with my phone. He went threw everything with me and made sure that I understood everything that was going on with the phone.