Just so you know this store is only doing curbside pick ups you cannot go in the shop. Also they are remodeling the store so they have extremely low inventory.I did give the store at least a two star because the employees standing outside was extremely courteous and offered to go pick me up anything but then when I simply wanted a wireless router adapter for my computer that’s when he informed me they really have no stock whatsoever.Do yourself a favor if you’re going to shop at the store in the next few months avoid it or buy something and have it delivered to your home or go to a different Best Buy because you were waste your time going here

Had them install a car radio and did a wonderful job it all works perfectly and sounds amazing. It did take about two hours and 30 minutes.Theyre redoing the interior so not everything is on the floor yet.

Did an online pickup for my fiances headset, was quick and easy with very friendly staff. Love it here. 😊

The customer service is always great in the store vs talking to the call center. Amber was able to fix things

My experience was totally positive from the time I entered until I picked up my new computer 3 days later. The young man who helped me was professional yet very helpful and friendly. He helped me find what I needed and arranged the sale details in a customer friendly manner. Having spent most of my career in customer service I know good service when I receive it. The Geek Squad was equally customer service oriented.

Seth was awesome and helped me decide what microphone for my son to game with and enjoy! Thank you guys for your hard work and advice! Thanks Seth in electronics/computers!

I love Best Buy. I can always find everything I need. The service is great as well. There is social distancing enforced as well. When I came here on Friday 2-26-2021 I had to wait in a short line for less than 5 minutes. I had a great shopping experience at Best Buy.

Service was outstanding per usual. Today I went to Best buy because I bought a laptop for $2,500 10 days ago. And today it got marked down $300! Needless to say I walked out of there no problems with $300! Very professional. I would highly recommend.

DO NOT purchase a Sony Bravia. I switched from a loyal Samsung purchaser to a Sony. WOW WHAT A MISTAKE. I will never purchase another Sony product. This tv has been a nightmare!!! 75 Sony Bravia

They changed the store to a warehouse/store. Its very small inside and they have very few selection of everything. I wanted a new phone but they had almost no selection available and 1 worker in that area.

Ordered a computer online. They said it would be in on Saturday. Received notice that it arrived two days early.Blue-shirt brought it out to my car and loaded it into the trunk.Great deal all around.

Unlimited tech support but ONLY IF YOU HAVE A CREDIT Card? You cant buy it with cash, just their way of keeping your card on file for auto renewal. I came here because I got hacked and all of my info was jeopardized including my credit cards. Have a heart BEST BUY. Ill buy my next large purchase somewhere else because of this. I promise! Manager of the geek Squad was very apologetic but finished helping me while I wrote this review and told her how wrong this was.

Went to see Geek Squad and didnt know that I needed an appointment. Natasha got me right in and was great! She took her time and was patient while trying to figure out what was wrong with my laptop. I appreciate the quick service, but now I know to call ahead and make an appointment.

Staff was super friendly and not too in your face. I had visited twice once for the product then for a return/exchange that was seamless of error. Thank you guys!

Customer service is good, but they are in process of remodeling and there are almost NO display models for phones and watches, etc. Hard to know which model to purchase without being able to see it first.

Was not able to shop store. Sales person asked what I wanted and went to find items. I would have bought more if I could have shopped. My Best Buy Card did not work so he said if I opened a new one, I would get 10% off. I did new one but did not get discount. Did not get sales slip so I had to return to store to get one.NOT A GOOD EXPERIENCE!!!

Well stocked, great staff

They are currently under construction so the best bet is to do curbside pick up.

Awesome place to shop. Brandon. One of the managers there is nice and has all the patience for his customers.

Purchased a brand new TV one month ago somethings wrong with it and Best Buy will not let me return it. They want me to pay for them to come and look at it. I’ll never shop at Best Buy as long as I live.

Picking out new monitors for my work from home set up. Staff was masked and very helpful. The ones I purchased were not in stock, had them shipped to home and they arrived in three days.

Went for a new phone. Kelsey (I think that was her name her jacket was covering her name tag) was very helpful and nice. Smooth set up process. Neil was creepy and made me uncomfortable. He followed the other sales person (Kelsey) and I around and offered to help me with simple tasks on my phone, like I couldnt do it myself. Maybe he was trying to be nice but it was creepy and unwanted. And I made that clear by rejecting and ignoring his multiple offers. Heres one example: And if you have any problems setting your phone up at home just come back and say Neil, lets do this together. Um, no.

I was looking for a tablet I can carry in my purse for games only.. I seen what I wanted online and it was 49.99 with taxes like $54 and I recalled that I had a $20 gift card when I used it I was so happy. And I was happy to pay $32 for it

It took a little while to get someone to help us (20 minutes and we asked several people, hence the lost star), but the person that did was great. The item we wanted wasnt in stock, but he checked and found it at a different location nearby. We went ahead and paid for it to make sure it stayed there. When we got to the other store, it turned out to be the wrong item. They were so sorry for the mix up that they gave us a more expensive similar item with no fuss. Awesome customer service.

Why are we trying to operate while doing remodeling and folks are standing outside the door (where some have masks, some are social distancing), staff take to long find an online order for a charging cord...I did not like waiting another 10 mins for a paid order after giving the clerk my name, daughters name & showing the receipt email for the item.

We purchased a Lorex Surveillance system, TV wall mount, 32 monitor and a BNC extension from Best Buy and paid for installation. The install date was scheduled for 06/23/2021 but due to personal reasons we rescheduled for 07/08/2021. On that day, Geek Squad employee Aaron came to our house for the site survey and inspected our attic. After asking where we wanted the cameras mounted, he said, for one of the cameras he would have to run the cable in the U channel and we agreed to it. He then spent 20 minutes, pressuring us to get rid of the wired camera install and purchase the technical support with Geek Squad, so we eventually purchased the Geek Squad technical support. We then scheduled the appointment for the system to be installed on 7/14/2021. We planned our schedule around this initial install date but nobody called or came to our house. We even received a text from Best Buy stating that a agent would arrive to our house to complete the order, but that never happened. We contacted Aaron and he apologized for some miscommunication and told us he could get us another appointment for 8/09/2021, 4 weeks later. On the 9th, we received a call from Best Buy customer service, at 12:30pm stating that our appointment had been canceled because the technician was sick. Once again, we had scheduled our day around for that appointment that did not happened. That day we spoke with 2 or 3 people from customer service to schedule another appointment date but the only option they gave us was to schedule for another 3 to 4 weeks. We were furious and could not figure out why they could not do the installation on the next business day. Eventually we got a install date for 8/13/2021. Customer service promised us a compensation once the work was completed on 8/13. Once again, we planned our day around that appointment and on 8/13, the technician was a no call no show. We spoke with Aaron and he stated that the technician did not show up due to rain. It did not rain that morning. Again, our appointment was rescheduled for 9/04/2021. My wife went to Best Buy, in Reynoldsburg OH, to speak with someone in person. She spoke with Matt, who stated that he would email Aaron and follow up with her the next day. My wife texted Aaron and stated to him that she had spoke with Matt and waiting for another appointment on 9/04/2021 was not an option. The next day, Matt called my wife to let her know that he had no response from Aaron. My wife then received a text from Aaron stating that he would be at our house on 8/18/2021 to install the cameras. On 8/18, another technician came to our house. Aaron never showed up. According to that technician, he would not be able to install the cameras because he was afraid he could put a hole on the roof of the house. He called his boss and gave us the option of a wireless system, which we did not want. His boss then stated that we could return all the equipment to Best Buy and receive a refund. When we got ahold of Aaron, instead of taking responsibility for all this mess, he blamed the technician stating that he needed more training. After all the waiting, canceling and rescheduling, the least he could have done, was to come to our house and do the work like he had promised. We are still waiting for some type of compensation from Best Buy for all the waste of our time. Every time we called customer service, we get transferred for one person to another, put on hold and then hung up on. That has happened so many times and thats why we decided to post our complaint here. Maybe this way we can get someone higher up to make it right. We did returned all the equipment. I spoke with customer service again regarding the compensation and they said we would receive it in the mail. We never received anything as of today. We had made a $200 payment on our credit card. Best buy refund us $197.38 and gave us a credit of $2.62 on our credit card. After screwing us over, they still want to make a tiny profit. UNBELIAVABLE!

Why is Bedt Buy junky and cant tell if their Reynoldsburg store is still under renovation. This is ridiculous that have go there to see if they are open for business. Best but have you heard of customer service.

From previous visit they promised to match a price of a QLED TV on Thanksgiving Day if a lower price was found on any reputable vendor website then backpedaled and said price matching only applies if the price drops at the store itself. This experience cost me an extra $1000.

I went to get a new laptop because my old one finally died. I came in at first and just wanted to look around. I shortly got on a list for customer service. Matt was phenomenal! He was knowledgeable and asked questions to figure out what I wanted. Like he really did care. Not too many people in customer service that show such friendly and personable service. Matt truly made my day!

Love the curbside pick up option. Hope they keep this options after COVID-19 is over. The store is always clean and organized. Ive never had bad customer service here.

The guy who served us was really nice and got the tv remote we needed and really helped us out.

Needed an charger, even brought in the part that needed charging. Two experts sold me something that was not even close. The part I had needed a 65 volts charger the experts gave me something with 13 volts. My fault l should had looked closer, but the experts waiting for me at the door gave something wrong. I had to drive back to return the charger. There are no blue shirt experts. While they are trying to control the incoming customers they are giving out bad information

I always find everything I need. Except for phone cases. I love their laptops and cameras.

This location has been nice. Did curbside pickup today which was new for us. Very fast to bring out our order. Thank you.

The store is very neat and the staff is always cheerful and helpful.

Don’t ever buy from them online! Better off going to the store. Order a iPad for next day delivery, end up having a delay... Let them off the hook since its a pandemic. June 7 they said order been shipped, should arrive by June 17. June 8 says order has been returned and i was refunded???

Workers were very nice and helpful.Got a new laptop, a lot of choices to choose from.The new Google & Apple Bluetooth speakers are wonderful!

Was super helpful... bought a printer. Super happy,D

Associate was spot on with all the information I needed in purchasing my new smart TV. Very helpful with loading it into my vehicle. Highly recommend!

Very helpful. Wonderful employee assisted me in a pickup order that I didnt even order at Best Buy... I showed up to pick up a phone case that I ordered at AT&T. Im losing it but shes still got it!! KUDOS

Safe clean! Cant call store I went looking for and idem ! They didnt have! Calling couldve save me gas and time ! Lets get better best buy! Let us be able to call.

They were very helpful, knowledgeable, and very patient most of all store was very clean.

Great customer service! They are very prompt when doing curbside service. This is my preferred location!

I had an automatic starter taken out of old car and reinstalled in new car, at the Reynoldsburg location. Mike, in installation, was on time for the appointment. He was super nice and efficient. He explained everything he was going to do and answered all my questions. Very pleased with the awesome customer service I received from Mike. Thank you!

4 weeks ago It was time to get a new gaming pc! The store had what I wanted and was quick to get it ready for a pickup. Staff was courteous and the range of merchandise is quite abundant. Always fun when I go to a Best Buy.

Fantastic place for all your tech needs. For the present and future, this Best Buy has it all and can order items for you with free shipping to your house or to the store. Whichever is fastest and more convenient for you. A+

Went in looking for an entry level gaming laptop. The beautiful and very helpful associate named Brooke was very eager to help me find exactly what I needed. I was in and out within 15 minutes and left with a smile on my face. Every store needs a Brooke.

Staff possessed excellent product knowledge & we shared the same passion for home theatre...Wasnt expecting to see LGs new 83 oled which it looks even better(picture) in person!

I went there to buy a Cellphone and the customer service representative talked me out of it he told me to wait until later because a better version of the same phone would be coming out in a couple of months

Curbside pickup was easy quick, and the app worked like it should. My order was wrapped in bubbles and protected, and the guys loaded it with care.

Every time I ordered something online they can never find it even though I get to notification saying ready for pickup. Better off going to Morse Road. Fast efficient and the customer service is better

Everyone was nice and greated me as soon as I walked to the section I was looking for got helped out. And check out was smooth.

It was good. Got a new phone that I desperately needed. Not really a lot to say it went ok.

Geek Squad Services were excellent. Operating system became corrupt. They fixed it in 24 hours for $99.

Good Customer service with knowledge of products and services.

Its not all of what the hype is cracked up to be. I was really disappointed in the 6 explanations from 6 different people about the Geek Squad Tech Support Program. Unhappy Customer.

Good social distancing. Good product selection. Competitive prices. Helpful staff. Whats not to like?

Rudest Best Buy ever. Would not price match competition as they stated they would. This is a sub par location. Stay Away!

I feel they dont have the product they used to and empty shelves. They do however stand behind the product they do sell.

After looking for a monitor and going to a couple of other companies, I didn’t know what to expect. However, I was so grateful for the prompt assistance, level of stellar customer service, the assistance to make sure the monitor was compatible with my MacBook, and just the overall ease of my time there. Great job, Jason and Eric!

I found what I was looking for and the customer service was good.

Showed them what I had. They took me right to it. Answered all questions. Check out was quick.

Donald a customer service rep was my tour/ sales man. Very knowledgeable, humble, patience and understanding. I spent over 15min with him only on the topic of the protection plan because I wanted the best for my money. He was very chilled and we spoke as if we had known each other for a very long time. I didnt have the buyers remorse, I didnt feel pressured. He just layed out my options for me and what would be the best option for me, but that I have the full option to choose. He is a keeper. We need people like him in sales and customer service. This is coming from someone who very much likes to criticize others, especially when they brush people/ customers off. I wants just a another number or another sale to. I was me. A unique individual with a unique need and he tailored my needs to my desires. Donald, I dont know your full time, but thank you for what you do. Im a healthcare worker at OSU lab in pursuit of my nursing degree. Every care and peace of mind counts. Especially at a time like this.

We found what we want .They had great service and selection. I thought the salesman was good .

TV was on sale for $160 but I got it on an OUT THE BOX purchase of $117

The associate that I talk to about my computer and printer problems was Ethan he was very helpful Diagnosing what was wrong with my equipment And given me my options

You as a company constantly and consistently let me down

Didnt have a lot of female sells ladies and the men were just a little too aggressive for this city girl but their products were nice and everyone was willing to help but it did make you feel like they were working on commission

The person carrying our stuff out was sooo fast getting our order out to us and very polite. We were sitting in parking space placing a to go lunch order when she came back out and she checked to make sure all was OK. Great job!

We bought a TV on a Prime Day sale and had the option to pickup locally on the same day of purchase. Best buy had the TV set aside with a sticker on it and we picked it up. In and out and their staff helped me load it in my vehicle.

I found exactly what I was looking for and the sale price was great!

They were great . and explain everything you need to know about computer.

Geek squad always helps me out. Love those guys

Chris, Josh, and Tiller all made sure we had the best kitchen appliance purchasing experience we could. All of them were incredibly easy to talk to, highly knowledgeable about the various appliance packages we could go with, and they made sure we had a good experience even after walking out the store.I will definitely be back. Best buying experience I’ve ever had, no contest.

They did not have what we initially went there to purchase, but I bought a DVD. Noticed a lot of MT shelves.

I am a somewhat frequent customer there. I gave 5 stars because I had a situation that needed to be addressed concerning a delivery that did not happen. The manager over appliances was very patient and helpful and did all he could to resolve the issue. I plan to return for other appliances if necessary, especially since Best Buy was able to get EXACTLY what I wanted.

The Geek Squad mounted my new Samsung Smart TV in less than an hour! All the wires are hidden and it looks great.

The staff was very helpful in finding what we needed and was very knowledgeable on several items that were questioned about.

Customer service order pick up was quick and simple. A different employee could of helped me later on but didnt have the patience to help me find something so hes useless.

Be careful when dealing with this store. Sold me an open box tv that was damaged and refused to take it back. Store Mngr told me that he had watched a video of the tv being inspected after it has been returned the first time and it was working fine. He said the video had been destroyed in the 15 hours from when I notified them of the problem.

It was a good visit except 1 cashier to 9 customers. Feel bad for cashier

It sounds good for the price

Very good experience. Good customer services.

I want to Best Buy for them to help me set up my computer. The staff was very friendly and professional to me. I dont know how they would treat other customers but they were friendly and professional to me.

Employee was very helpful in finding a monitor. Knowledge and informative so we could find exactly what we were looking for.

Terrible experience. I paid over $600 for an iPad Air. I called after 2 days and they told me to wait. I then called a manager about the situation at the Reynoldsburg store and he said he’d assist but just transferred me to the main system. This happened 4/29/2021 at 12:30 pm. I then called today and they said it was on back order until the middle of may. I am extremely disappointed with the service I recieved now I have to wait for a refund.

If you want to pay more youll love Best Buy...My 2 star rating os only because of their prices....the employees are great.

The place was under remodel but still functional with help at the door.

COVID has annihilated Best Buy. Its not their fault, but they are terribly understaffed and understocked. I hardly ever find what I want anymore and its very difficult to get someone to help find anything.

Bad customer service.waited to buy a phone,told to wait but no sales person showed up

I like going to BestBuy. However, there covid precautions they have in place is a bit extreme. My wife and I went in to buy an unlocked cellphone. We waited over an hour 🙄 thats why I give 2-Stars

I bought a new cellphone here and updating this review bought a pair of earphones.i can say my experience was a lot better than before.i recommend this Best Buy location in the reynoldsburg area .

I arrived only to be told that the store was being remodeled and that customers arent allowed in but if I knew what I needed they could get it for me....took a minute but I appreciated the young men who took care of me. Thank you !

Great service and selection of products.

What is happening at Best Buy in Reynoldsburg! I went to have a simple return and they told me that customer service is currently closed and I had to wait in line with other purchase customers I was completely fine with that as soon as I got to the register the rep did not know what he was doing I guess his new which is also understandable however another person came to the register to help the guy clearly was frustrated about something and While they were exchanging my return I just asked what their return policy was and he started rolling his eyes And just being nasty I wish I asked for his name because he did not even half his name tag on. I really don’t understand what’s going on everybody near the register was so unprofessional unwilling to help and just nasty I really did not expect that from Best Buy I guess I’m not coming here anymore!

Goose was a great help. Very professional. Took is time and help me find the best TV for my budget.

Gage, the auto tech, did an excellent job installing my remote start!! I just wish the communications between best buy online, their stores, and the shipping were as good. I purchased a brand new viper smart start, but was shipped two open-box items, 2 separate times, and when I tried to do a price match, the customer support said the store would override it when I called for help me, but the store said they couldnt help! Now I get the run around, where they pass the buck.🙄

This was the first and last time bestbuy will ever have me as a customer. I whent to bestbuy to buy a new computer that i needed before April14th. When i found the one i wanted a employee told me they didnt have it in stock so i siad Ill buy another one then because i needed a computer before a certain time but he assured me it would be shipped to my house the next day April 9. But not only did it not show up i couldnt track it and was told by costumer service that it was set to ship on the 20th of April . So that means the Bestbuy employee lied to me so that i woul buy a more expensive item and im without a computer

Love this store,great staff and very helpful.

I bought the phone online and has been available for pickup. I went for curbside pickup, but it took forever, when I checked for update, it showed it has been delivered. I ran into one associate who brought me inside and I can see the phone on the customer service counter. Overall, I was happy with my phone