Had a great experience at Home depot. Jim went out of his way to help me load up my truck. An gave me some great suggestions. I will be back. Thanks again.

Had a bad experience here. Placed a pick up in store order online for 4 accordion doors, store listed 12 in stock. Couple of hours later my order is cancelled without any explanation (but they did explain that my refund wont hit my account for 3 business days - how nice). Turns out there are no doors in stock, they are just too lazy or too secure in their jobs to accurately keep track of inventory. Didnt even offer to order some in or check to see if any other store may have them.

Had to rent a stump grinder for a job I was doing with Smooth landscapes ! So to Home Depot I go ! they have the best quality equipment at the lowest prices around. the staff is very helpful and knowledgeable, thank you guys so much. !💯

I should have posted this a long time ago, but I was very surprised by the level of customer service at the customer service desk. Davon (I think I remembered that correctly) went out of his way to find an item that they had cancelled because I was past the pick up window. Completely my fault and it would have been very easy for him to say there was nothing he could do for me, but he didnt. Its not often that you get that in retail anymore. Thank you for saving me a lot of heartache by having to reorder my cabinets!

I love home depot always has unique things . The only reason I give four stars cause the unique things always out of order

Very helpful. Went to get a basic key made but they were out of my key type, so Ill need to go back. I did manage to make it out without buying another plant (yes, I have a problem), or any tools. Yikes!

Bought a washer, dryer and dishwasher from Home Depot last spring. Delivered in early May 2021. The dryer failed 9/26/2021. The dryer timer knob is stripped. Scheduled a repair with GE online and it was all set for one week out. Today the appliance repair company contacted me and said it would be two weeks. TWO WEEKS without a dryer and all they have to do is mail me the part. I would shop somewhere that has their own repair techs.

Absolutely love this store, its like my own toy shop.

Quite a nice selection of backsplash options. The floor options were limited and quiet messy the day when we were there. A nice gentleman employee came down the isle and explained a measuring discount that was going on. All in all, not many employees in aisles, but that is the norm anywhere right now.

Picking up black pipe fittings for a gas line project. Didnt have a 1/2x12 nipple.

I always have a great experience when I visit Home Depo. I can always find everything I need for the home.

This is the Home Depot I can always count on. I always go here before anywhere else. They usually have what Im looking for in stock. Can tell the employees care about the customers and their job. I will definitely continue to frequent this HD in particular

Online order process and shipping time from Northern Ohio to Central Ohio was almost a week, I received an email that the tools I ordered were at the Brice road location on Tuesday morning and even though I stopped at the customer service desk twice i wasnt able to pick them up until Friday afternoon. Might be the lack of help, or particular location.. ladies at the customer service desk didnt even turn around to check if the item was in the caged in area. I was told that they unload thousands of packages a day but there were only maybe 15-20 in the whole online pickup area. Im satisfied with the price and quality of the Milwaukee rotary polisher that I bought though. Nice tool

It is always a to go place for home improvement and house item needs. It is very conveniently access from the highway I-70 and I-270. I go there for all I need around the housr. All personnel works in there are nice and friendly in help people to find items and some expertise fulks show or teach you how to do things. There used to be a sausage truck out on the parking lot, and now is no longer there any more. Missed it for a sandwich after shopping lol.

This place is a quick and easy place to grab tool or supply for a project. But it does sometimes take a lot longer if you are trying to return something. If you are trying to return something please have everything you need to return it so it can cut down the time and process of the whole thing. It will make it easier for you and everyone else. 🙂

They always have what I need. Great prices.great service an nice people.covid Awareness observed.

It was so great. Kila the cashier, would not let me leave until she knew I had everything that came with my power tool. Excellent customer service. I reccomend this home depot for all your hardware needs and more.

The pro crew is awesome and a few other select employees. Once they are gone for the day customer service is horrible. Home Depot is the the Walmart of building supplies. Too big to care!

Store was extremely hot n uncomfortable (no a/c).. couldnt wait to leave plus their prices are to high

I arrived 1/2 an hour before closing in a rush to get a last minute Xmas gift! The staff were great and quick to help me find what I was looking for. I got the gift and was out of the store before they closed and off to the next stop. I had called ahead to see if they had the item and they said they had only three left. I really appreciate that their inventory was correct and I didnt make a wasted trip. Very happy with my experience there 😊

Asked for help and Richard Vance stopped and help immediately. Asked another young man who was great. Didnt get his name but he was equally helpful. Excellent service. Thank you.

Staff very knowledgeable in the paint section.

Friendly and knowledgeable staff, store is well organized, clean, and well maintained. Although slightly hidden from the expressway, very easy to get in to and out of, when leaving. This has always been be go to brick & mortar store for anything related to home & garden supplies.

Polite employees,a good place for home improvements...

Great place for DIY projects.

So I went to buy 30 bags of mulch. I left with 0. Seems the new girl isnt trained on selling mulch and no one else was available. As I walked out I saw many employees just standing around. I wonder if the store manager is even around...

Better. Thannnn. Lowes. Allllllllllll day long

My wife and i had a VERY GOOD EXPERIENCE! An older-white-gentleman not only told us where to find what we were looking for, he also showed us PERSONAL where the item was at.(GOOD-OLDED-FASHION-CUSTOMER-SERVICE)!!And as a extra bonus, he told us a SUPER-PG-JOKE(SUPER SUPER-PG-JOKE).Have a wonderful day, you will see us again very soon.RH & HG

Mouhamed the kitchen designer was very helpful will definitely recommend if your remodeling kitchen

Nice store but they need to clean up the interior. Most sections were cluttered. Area people should be tidying up every day and restocking.

If you cant find what your looking for someone there will help you and they have good customer service

Staff so kind & jHelpful

I was in and out.. That was really quick.

Generally I like home depot over Lowes. Not sure why, but I have less problems with finding what I want here.Didnt do 5 star as I needed a male to make 13mm plumping adapter and all they carried was standard. So Ill have to check around for what I need.They had every adapter under the sun and multiple lengths..... Just no metric sizes.

I havent always had the best help at this store, but I visited a few days ago and there was help all over the place. Hope thats the new trend :)

I dont have to say anything about why 5 stars....if you shop here, you already know why.

If I could give zero stars I would. I had a nightmare with my appliance order. Zero communication between management I had to continue to call myself to follow up. I was also hung up on by a staff member for no reason. But they did give me $50 dollars off 👎 My business will start to go elsewhere.

Robin in the paint department is AWESOME!!!

I love getting the things I need there for my work

Big store. One of the Best Buys to go too!

Me and my fiance experienced horrible service here today, we needed to get an item from their locked tools and we had to ask 5 people and wait at least 25 minutes before we finally got someone who could help, the person who did end up helping us took ages to get us the correct item and took even longer to help us with the sale item that went along with it. Overall our trip lasted at least an hour, if not more when it shouldve taken at most 30 minutes, we do not plan to shop here again nor will we be recommending this location to anyone else. If youre looking for a place to purchase Milwaukee tools of any kind, youd have much better luck at Ohio Power Tools or the Milwaukee website.

Great stock and helpful staff.

The staff here is really friendly and willing to help. I am a electrican and I can say the store layout is very good for pros, everything is in a reasonable location. Unlike other stores *cough* Lowes, that have a confusing layout for pros where its a literal struggle to find anything. The brands Home Depot carry are also top tier, the deals Home Depot runs also makes it my favorite store to shop at for electrical goods. I cant think of much they could do to improve.

Edward(iran) is great but if you need a manager ask for Dan!!! Awesome service!

Love shopping at this store. The employees are always friendly from the person who greets you to the cashier or self check out person who always there to help. That is why I decided to get my washer/dryer center at this store. And I will be back when I start to remodel my place.

This location does not honor the companys return policy. I attempted to return a lawn mower to this location and the manager Dan Johnson refused to accept the return. I had a receipt for the mower and was within the return period. The mower was in the same condition as it was purchased. The companys return policy was provided when asked for it. Although, the written return policy did not exclude the mower from being returned. This was acknowledged by the manager. This location appears to follow their own, unwritten, procedures for returns and completely disregards the corporate policies. DO NOT SHOP HERE. Absolutely unacceptable that they do not abide by their own corporate rules.

I love this home depot, they have friendly staff and are almost always incredibly helpful.

Always good customer service here!

I love this place but they could hire a few more people I hate walking a mile trying to find help

Had what I needed- quick

They have almost anything for do it yourself..my trip was not very exciting.. went to the Home Depot to buy a 1/2 inch dowel rod and I bought a half inch downrod and walked out of the Home Depot. If you need to know where somethings at theres a lady sitting in front of an air conditioning display she knows where everything is at.

I went to look at flowers. The have a nice selection and reasonable prices!!

Got the material to build this oven hood. Everything was nice. I enjoy the staff. Keep it up!

HD carries just about everything the average homeowner needs to maintain your home. Staff in Canal Winchester store is always helpful.

Didnt have what we were looking for

I ordered custom doors for my home. The doors came with gouges and scratches. I contacted the specialty order department about the doors. I dealt with them for over a year because the doors they ordered continued to have scratches and gouges. I was told they were never going to be perfect because they were only primed doors. I feel like if you order new doors that cost thousands of dollars then you shouldn’t have to pay someone else to fix them! The customer service I received was horrible and the communication was severely lacking. I would never use this store again to order anything.

It was a good experience

Hoping to find power assisted pruners (arthritis in hands) but found none. Lots of high quality pruners, none.battery assisted.

Curbside pickup very efficient.

All dyi needs. Great service .

Like with all big box stores theres never any staff to assist. Lowes prices are usually cheaper anyway.

Pro desk is closed regularly during the day, customer service desk is clueless on how to help contractors. Only saving grace from one star is the staff on the floor always being helpful and knowledgeable. For pro services go to the Cleveland ave location.

We had recently rented a item from the Home Depot rental area at the Brice Road location and without our authorization or our right to waiver the damage deposit charge Home Depot charged our ChargeCard.When I called the Home Depot store on Brice Road regarding this charge they informed me that equipment could not be removed from their area without that added charge. It was a mandatory charge. That is NOT true. According to Home Depots Rental Agreement you have the right to opt out of that charge and they have to inform you of that at the item you rent the item and before you sign. They did not do that with us at the time we rented from them. Please be aware of that before you sign any rental agreement at the Home Depot on Brice Road.

They. ....have. every. Thang. You. Need

Staff was very helpful when asked for assistance

There always good...

Went in to purchase a new dryer and spoke with Mohammed. He was a wealth of knowledge and very helpful. He got us all set and he was the absolute best. We will definitely be back because of him.

Do not trust the website even when searching a specific store location .. they dont have it in stock in the store even though the website says its there

They carry variety of odor ban at decent, easier to get someone to help you then lowes

A great place to go.

Great customer service

Other than the changes due to CoViD-19, it was business as usual. I received the usual excellent and courteous service Ive always gotten here. I was able to find and get what I needed quickly and easily. Part of that was paint samples and the store team member who assisted me with that was on top of it so well it was like I had called in advance to place my order, but I had not! Thank you Home Depot for your excellent service.

The staff was uninformed. They said they did not have any split-rail fence, and they did have it once we went back to the area and looked for it ourselves.

I went in for some new 7 1/4 saw blades. I found Diablo blades. Quick and easy. Everyone was wearing a mask. No worries there

Took almost 45 minutes to find the product that I was looking for.

Easy in and out, but i think they need to update a lot of stuff.. as in new lines of lighting, new lines of tile. It is the same old stuff that has been around for years. I find myself shopping at othe stores, ie flordecor, menards. Just to get something new

Zero Stars! I will NEVER shop at Home Depot again as long as I live!I placed an online order to pick up curbside and it all seemed fine until I went to get my stuff. I checked in via the link they sent and waited approximately 45 minutes till I tried to check in again via the info on the parking spot sign. Some other customers came and parked in the pick up spot and waited also, they finally went in. Employees came and went right past my vehicle so they knew people were waiting out there for pick up.I had my 3 dogs that I didnt want to leave alone, so I waited some more and called the store, which got me absolutely nowhere. After a full hour I put on my mask, locked my dogs in the car and went in. I did not see an online order pickup desk or any signs pointing to one. I did see many signs stating, You Must Wear a Face Covering in the Store before entering. I made a quick walk through one door down the main aisle to the other door and left because I saw way too many unmasked people inside and nobody doing anything about it!Needless to say, I cancelled my order. We have spent tens of thousands of dollars there over the last several years here and I regret every penny I ever gave them.

Had an obscure question. They had an answer. It worked out well

Employees help is very disappointing. Not like the days in the past when you had real carpenters to help you understand the project your about to tackle.

No matter where my jobs are I always go to Brice road to rent my equipment that I need to rent the guy that works in the rental department awesome guy

Quick stop for weed eater line

The brice road store is 100% more helpful and better service and team members then the Newark 21st street location, the whole evening staff and management is horrible there

You can always get help there whether youre loading or looking for something

I can usually find everything Im looking for and the staff is very helpful.

Nobody was available to help. I waited and looked for someone for about 10 minutes before walking out.

This was my 2nd time going to Hone Depot, i went to get a particular item, but i saw the flowers and didnt go anywhere else in the store, they were beautiful, an so many varieties and colors of my favorite plant, Columbine, Ill be going back.

My favorite store. Knowable staff

I had to replace our hot water heater today. I like going to Home Depot when I am trying something new, because I have a better chance to get advice unlike other home improvement companies. I was able to buy a new product, to me. It was the Sharkbite hot water heater lines. They are pressure fittings that you dont need to solder. The gentleman who helped me, was able to give me advice on how to install the product. It was great to talk to someone who had used the product personally. I have found the Brice Road Home Depot very helpful in the past as well as today.

Always a great visit. Asso pop out of nowhere to help. Good job team.

We purchased a washer and dryer they are awesomely priced very good Customer Servive. We will purchase our appliances here all the time we are very well pleased.

Not very busy but after waiting 15 minutes at curbside after check-in I had to call the store to inquire if they were ever going to bring me my order. Without that call I would have sat there indefinitely. Fix problem with curbside alert process please. Not a good first experience.

A lot of good people at the Reynoldsburg store. Brian Penn was especially helpful in helping me find everything I needed in the store. He was very knowledgeable and helped make several recommendations as well.

Found the home repair parts we needed

Used to be my favorite but knowing they donate to certain organizations that promote division is disturbing.

Stock is down. Cabinet hardware selection very small. The store is versatile, but local handymen and sub contractors predominate. Tough to get any service unless you fall into that category. Only visit when convenient.

Great prices and selection

There is a girl with green hair who is very attractive with great butt

Great place to shop

It was quick. Order was ready in 20 minutes.

Not that bad just couldnt find anyone