Couldnt help me at all with my phone which was frozen. So i took it to my 18 year old son. Of course he got it and couldnt believe the Cricket store couldnt!

Rude staff. We were looking to purchase new phones for wife and I. All of their signs were out and doors unlocked. Walked in to shop and were asked to leave as they didnt open till noon. This was at 11:58 AM. Guess they didnt need our business. Good thing as we will not be going back.

Thay suck thay couldnt help there phone service was very good

Helpful and respectful of my lack of knowledge of new tech and fangled phone operations. Easy in and out!

Clerk Stephani was nice,helpful,it was clean n safe distancing.

Great place for shopping.

Great customer service was great

Great customer service.Pamela got me all set up w new phone.

Service is reasonably quick given the time and attention committed to each customer. They know their around phones. For an inexpensive monthly rate Crickets general cell coverage is adequate and it can punch through the chicken wire Faraday cage of stucco homes.

The most unhelpful, rudest, un-informed staff Ive ever encountered in any industry. They seem to enjoy frustrating customers. Every answer is I dont know to any question as simple as the location.The girl Carrie is the worst, insists she doesnt know where she is and feels excused from all job duties because she lives in ABQ. She acts like a bratty teenager, hostile and immature. I bought accessories there that did not work right out of the package, they insisted they could do nothing. Ive been waiting to hear from their District Manager for almost 2 months. Horrible customer service, horrible products, out of most products.... they should seriously shut their doors. The worst!! The staff in the store up the street on Southern are much nicer and knowledgeable. Dont ask Carrie where Southern or Hwy 528 is because she doesnt know, even tho shes staring right at it.

The staff was a little pushy trying to get me to purchase multiple phones when I told them repeatedly I was only there to purchase one for my daughter, I didnt appreciate that; however they were pushy in a playful manner. Overall it was mostly a good experience, you just need to know what you want when you go in and be prepared to say no or be sold something else.

$508.00 to switch and get a free I phone 7 with an I phone 8. Highway robbery.

Great service tonight, arrived a little before closing and the representative was awesome, his name was Angel, very friendly & helpful with our upgrade purchase and activation, he was super!

We have been here multiple times and everyone has been super knowledgeable, helpful, and quick.

Lady who service test was knowledgeable and efficient Im very happy.

If youre going to make mask mandatory then you should provide mask. Everyone is not as privilege to own a mask

The staff was helpful. However the manager left a new employee by himself when the manager should be on site if the new employee needs help

Always very helpful and friendly good people never leave disappointed they always solve the problem and find a solution

Ok

I came here a few days ago..every phone I had questions about she didnt say much, so I did the research myself so I can choose ..so Im here and its says open and no one is in side no phones set out. So I guess Ill never get an iPhone max uness I order it.

Thats the best mobile phone store in Rio Rancho. I love their service.

Rebecca and Angel are awesome and happy to help!

Charged me for item they said was free. They didnt do refund.Had to call customer service line.

I shop there all the time

Good friendly service