This store is very clean and well organized. The only reason for the 4 star review instead of 5 stars is because of their policy regarding curbside pickup. I wasn’t allowed to pick up the order since it was in my wife’s name. Please change that policy!

Shelves were well-stocked with a good variety of products to choose from. Felt great about my purchases -- so great that, for the first time in decades of shopping, I left my purse behind! I was almost home when I realized it and got back just after they locked the doors for the evening. Caught the lady I assume is the Manager heading for her car. She unlocked the store and brought it out to me. I wanted to tip her but she declined my offer. I was thankful for her courtesy and ethics; my phone, cash and debit card were all there. Great store with helpful and honest employees. BTW, the store brand bath rugs are fantastic and worth the price -- good quality, very plush and truly non-slip.

You can always find stuff you need and can6 get along without at BB&B. And for a great price.

We received a tailgating tent that was on our registry as a gift for our wedding. We had to move our wedding from 2020 to 2021, and opened the bag to a busted tent last weekend. We visited the Rochester Hills location to exchange it, but because the tent was purchased over a year ago, they would not return or exchange it, failing to acknowledge they sold a broken tent to begin with. The store managers were no help, telling me to call the number on the bag and work with the manufacturer. I highly recommend choosing a store with higher quality customer service for your wedding registry.

My order for an extension ladder was cancelled by BB&B without my consent! I got an email from them that the item was on back order and I can either cancel or wait, which I chose to wait but they went ahead and cancel it without notification. When I called, they told me it could be because the vendor stopped manufacturing it but I know for a fact that is not the case. I had no useful help, and when I asked to be transferred to leadership, I was on hold and it the line dropped. I think this was REALLY about the 20% coupon I used, which BB&B later realized they shouldn’t of allowed the use of the coupon because I was getting too good of a deal, and shipping expenses for my zip code for an item this size is not worth it. Disgusting.

Store so easy to shop in. Very organized and uncluttered

Love the location and helpful staff . Dont just point and tell, they walk and suggest

Looked clean. Had helpful staff. Was not very crowded. Found what we needed. Nice that they have a health and beauty section.

The two young girls by the coffee were very kind and helpful! They gave me all the information I needed and were very welcoming.

Im glad to see the most recent review reflect my bad experience almost exactly. I actually have a store credit from bed bath and beyond in my wallet right now and I could have said something but I was too tired in the middle of errands for headaches from poor service and staff. I went to GLC location and many others in the past and I have been here before where the employees were ok. I recently stopped in with the same issue of a return/exchange as another review for store credit even past 90 days. For whatever reason, I was met with very poor service and attitude stating that this doesnt happen when I literally have store credit in my wallet for the exact same request. Its store credit from something that was also about 8 months past but in good condition. I was so fed up with how unprofessional and classless they were that I dumped all the products in their trash can outside. I visited another location and had great, professional service from staff.Do not go to this location, seriously just put the gas money towards any other location. In fact, order online and do pickup. You can also report the employee and store location. I dont know what they hired recently but hopefully it changes.P.S. BB&B essential oils are foul.

They have alot of super nice things an r reasonable an products r in stock

This location is excellent and well cared for. Great clearance shelf...I got a great buy

Went for 2 items, and they had them both. Lines were minimal, so I got in and out pretty quickly. Good shopping trip considering its only 3 days till Christmas!

Clean store and very helpful staff

Staff is friendly. Store is cleaning well kept and I found almost everything I wanted.

Always fun to go and see whats new. Store is always clean and well organized.

Convenient location! Love their curb side pickup service.

First time doing curbside pick up. It was quick and easy. They wont touch your car, so you need to open a door / trunk / window for them to deliver.

I like the way my nails and hair is done their. They are all great people. I will tell others about them.

Sales person was very helpful with ordering a bridal registry item for my niece when the store did not have it in-stock. I should have it delivered free to my home in 3 days.

I always get what I need for the best price!!!

Large store with great merchandise available for sale. The store is very clean and the employees are very pleasant.

One worker was very helpful. Then we come to the cashier.....I am supposed to decode the signs at the registers to understand where I am supposed to go. Then it is my fault when I get it wrong. Bad form girl. Bad form.

FYI they close at 8pm. Just in case anyone thinks its still 9. They have covid hours. Check before you go.

Not great, cashier was rude and frustrated when my membership 20% wasnt applied and I requested the amount refunded from my bill. I was told was it a big hassle for my 20% discount-and all angry for processing the discount-but they didnt mind selling the membership to me-it wasnt a hassle then-no like shopping there but wasnt impressed with the attitude

Loved the collection at this store.

Got what I needed. Salesperson was very helpful.

That is another store I like be to go in. I went in to get a laundry basket that you can break down and put away that is nice. I also love that store to.

Exceptional store to get products like different toothpastes, toothbrushes mouth washings. I always get them there.

Staff was friendly, helpful and professional. Store was well stocked.

Excellent products!

It was a good place to get kitchen and bath items. I bought curtains for my family room there. Unfortunately the Covid lockdown put the last nail in their coffin. The Wall Street Journal says they are all closing. This is just one of the brands that are going away. Many more will follow, unfortunately.

Shelves fairly empty. Most likely due to covid related. Never experienced this before.

Picked up order, quick and friendly

The help was friendly and courteous!!

Store: lots of options(sometimes overwhelming), narrow isles, lots of brandsStaff: snappy and slow at checkout even in non-busy seasons. Earlier is better!

Found what we wanted. The front clerk was wonderful 😄

Nice store. Good customer service.

Stock was low. Lady at register was annoying. Everyone else was nice.

Lovely young man helped me get the last Braun hand held blender, 70.00 dollars. It was on the very top shelf, he had to use the tallest ladder. Didnt get his name, butt I thanked him for his help and time. He was blonde and very tall! The store was tidy and looked good. The lady that checked me out was helpful with all my coupons, and was polite also.

We dont shop or support bbbThey became political.

Steve the employee who was working at the registry section of the store was BEYOND super helpful. He made my registry experience (though daunting on my own accord) wonderful and was extremely helpful and knowledgeable.

Clean, a lot of products to choose from and always great coupons

Has competitive pricing...some items may be more costly, but some lower, & they have coupons sent postal mail, email, & on their site. Paper coupons are accepted beyond due date. The staff is always making sure youre taken care of.Big advantage to buying from brick & mortar stores, besides seeing in person what youre getting, is the ease of returns & exchanges. Also, employs more people (to handle brick & mortar operations) therefore supports the employment rate.

This store carries so many items! And good prices. I had purchased 4 curtains in two different colors and ended up returning 2. At my original purchase the cashier rang up 3 st one color and one at the other color, instead of 2 of each color. When I went to return, the computer said I had only purchased one of that color. It was fixed quickly by the manager and I got my refund. Easy!

Its Bed, Bath and Beyond, you know you want everything within the store. Great place that can add up quickly. Clean and friendly, will definitely be back.

No beds, no baths. FML.Should just be named Beyond

Great selection of products. Its like a hardware store for us gals! Good prices on various drug store products also. And they have bridal registry there with free do it yourself wrapping ..

Very plain and simple I like all the product lines of Bed Bath & Beyond. And I had a warm welcome once I enter the store. All the staffs are very friendly and very helpful, simply love the store. Parking lot is huge and all time parking is available anytime. I love Bed Bath & Beyonds store coupons those drive me to buy more.

My fiance & I registered for our wedding gifts here yesterday. We had an absolutely wonderful experience! The staff (particularly Angela) was incredibly helpful and considerate. To say they went above and beyond would be an understatement. 😊

I always like the variety of items that bed bath & beyond carries. Unfortunately what I was looking for today they didnt have but thats okay Ill come back again and again.

Very helpful service staff. I went for help with a wedding gift registry and they were able to give me a good idea of what is considered polite and appropriate for the occasion. They even spent the time to give me appropriate insight and build my order with me.

The store is very organized and clean at all time. Great selection on beauty and cosmetics,there are tons of products there I cant really get in any other stores. The reason I am not giving 5* is because of a rude employee..BBB has a 365 days return policy so I decided to return something just before that time frame. The young woman was upset,I told her if I cant return it, it was ok and she just started laughing and telling her co-worker that she is returning this after a year,she decided she doesnt like it..after year. ..laugh laugh That was awkward....

I was having a problem with an order. I tried not to be too rude but I was very frustrated. The manager that night was Melisa (I think, 1-12-2019) and she helped solve the mystery with a smile. Thank you!!!And obviously I LOVE this store!

I enjoy visiting this store sometimes to look around at their collections. Recently I updated one of my bathrooms with all their accessories and bath mats and shower curtains. The prices can be reasonably high at times too. But the quality of products is definitely unbeatable. I will reccomend this store.

We were looking for an oven thermometer and found it, but couldnt find a donut pan (or a muffin top pan). Not happy with their inventory. Seem to be out if a lot of items.

I bought something off my friends wedding registry, but forgot to tell them in the store. When I called back they would not let me remove it off the registry unless I went into the store again. I did call headquarters and they were able to take care of it in minutes.

The store is clean, they had what we were looking for, and the employees are friendly and knowledgeable.

Great store. Steep pieces. However, they always have what im looking for, for any room in the house.

Buyer Beware: Bed Bath and Beyond does not honor their warranties and they have no conception of customer service.My husband and I bought a Dyson in January of this year with a 5 year warranty. We have our receipt in hand which shows all of this information, but because there was a glitch in their system with the serial number, they are absolutely refusing to warranty a $700 vacuum.They acknowledge we bought a vacuum from them. They acknowledge we paid for it. They acknowledge its under warranty. But they will not warranty this vacuum, because its supposedly not the same vacuum. This is not a customer issue, its a logistic one, but they do not care.Even after speaking with a district manager, BB&B left us with an unusable 7 month old $700 vacuum. We will never shop here again.

Curbside was fast today.

It was good. Everything you expect from a bed bath and beyond. Helpful staff

Clean and maintained place

Clean store, but its large so it sometimes look unorganized. Staff has ALWAYS been friendly and helpful whenever I return something or need to find something. Love their local sales and the coupons that comes on the app whenever I leave my paper coupons at home.

Had what I wanted plus 20% off

Rudest cashier Ive ever had anywhere

Well stocked

Never shopping here again My Pillow!

They carry some great products, but the associates are often too busy to help the customers!

Great service great food good price perfect

Great if you have coupons

This place should serve your bed/ bath/ home purposes well if youre looking for selections ranging from low to high, in quality and price. Bright store, mostly clean.

Just walked thru. Nice store thats about it. We werent asked if we needed help and we passed like three employees. Looks like customer service needs some work.

I just moved to the area where this B & B is and the employees are really helpful and friendly. Coupons are usable even if theyre expired. I forgot mine at home and the service watched my cart until I came back.

Decent Store to shop all you need for Bedding needs. But they have to work on the deals and Price.

Much larger than the store at Great Lakes Crossing & less crowded. The service was outstanding. Awesome items!

Great selection and they stand behind their products. Very friendly staff, professional and willing to go the extra mile helping you.

Every time we shop the staff are very friendly and knowledgeable. Great sales and coupons too!

Traveled way out of my way to hit this store for a return & the gentleman at the front desk was extremely patient & nice.

Found our shower curtain liner with the organization pockets! you always find the best home helpers here!

We found the best deal possible. I do recommend them.

Good sales, excellent coupons! Staff was friendly and knowledgeable.

Store was neat. Found most of what I was looking for. Remembered to bring my coupon!

Great bed bath. Much bigger than the one at Great Lakes Crossings and nice and knowledgeable staff. Everything you expect.

Tons of things to look at here. Store is nicely laid out. I always have to wait in line though.

Great place for gifts

This place is highly addictive. Go in here at your own risk! We went in to get dish washing cloths and nearly bought new bath towels and a vegginator lol.

A little light on staff, but they are helpful.

Save those coupons. Had to make a last minute run. Found a coupon from April. Was able to use it for my purchase 👍.

I love this store. I found a folding board that expedites the folding process.

The store was clean, orderly without looking cluttered.

We were there looking for a comforter, they have a large selection but nothing that I was interested in for a teenage boys room. The prices are high and overall is just not a place that I enjoy shopping at. Almost everything they sell you can find on Amazon for cheaper. I understand we want to keep our brick and mortar stores but a place like this just takes up space.

Clean, but very crowded store. Wish it had a bit more aisle space. Nice staff though.

Great place to shop for housewares and supplies. Staff are helpful and knowledgeable. Plenty of available parking.

Good store but didnt have kids bedding

Excellent service, staffing goes out of their way to assist customers. A delight to shop at the Rochester, Michigan store on black Friday.

Customer service at this location is embarrassing at best, my fiancee asked the customer service desk about bridal registry and we were instructed to go back to the dishware section to register and someone would help us back there. We spent 20mins wandering around the dishware section where at least 3 different employees with the work ethic of a doormat cautiously avoided any eye contact or human interaction that may cause them to actually have to do their job. We wont be registering here and I wont be spending any further money here. The 2 women at the service desk were very polite and helpful as for the millenials wandering around aimlessly not so much, my suggestion is that management gets in touch with reality and finds some employees willing to work and actually help customers.

Good experience. Friendly service. Short wait time in line.

I returned 2 items and purchased another. They were very courteous and quick.

This is a nice clean store. Very well kept up and very helpful staff.