Delivery is a joke! Twice, I scheduled delivery of my fridge online and with the geek squad. Twice I was promised delivery. Twice no delivery. First time the truck actually showed, but left. I called and was told their was a stick in my drive - I removed the stick within two minutes (Im currently disabled due to auto accident and had no problem moving the stick). Called the truck immediately to let them know no stick, called Geek Squad and called Management and they said no to delivery. Rescheduled for two weeks out and Best Buy confirmed twice via text the day before. The day of delivery -- no call; no delivery; no help. I bet they delivered my fridge to someone else.Filing Better Business Bureau complaint. Theyve taken my money but refuse to fulfill their contract to deliver the product as agreed.Funny, I can order the same fridge on line from Best Buy and get it delivered in two days. Yet, they want me to wait another 10 days for delivery.Dishonest, Manipulative and Deceitful... yet, they do it all with a smile.Management refuses to contact me. Geek Squad now just disconnects me online chat and hangs up on me on the phone.

Used to love this store. We saw it closed today 3/9. No sale signs or anything..just bare store front now. A sign on the door says permanently closed. Very sorry to see this location close.

Buying a TV from this Best Buy has been the worst, the GM “Ross” is unscrupulous at best, paying for service on the LG 4K TV is less painful than dealing with the yellow tag, and their excuses. Ross did everything possible to run out the clock on the return policy, to prevent his numbers from being ruined.The pic represents the amazing TV I get to enjoy 🤦‍♂️

Couldn’t be happier with the customer service provided by Ryan, Maxine, and Jeremy! Me and my girlfriend switched providers and got 2 new phones and not only was the process fast and smooth, but they really went out of their way to ensure we got the best deal. They really made us feel valued as customers and they were more helpful than any cell phone store has ever been (I always feel like I’m being scammed to spend more money at the AT&T store) But they were amazing and I would recommend anyone needing help with phone service to them!! Overall outstanding customer service!!

Its a big store that has stuff to buy. Though it seems a shell of what it once was, Best Buy still has TVs and Computers and Video games, all things you can get cheaper at other places. How anyone stills pays for Geek Squad is beyond me.I also find it odd that some Best Buys still have garages for when they installed high-end car radios and speakers. I wonder how much of that they still do?

The employees that work there are nice and customer service is good, I never had issues. However, theyre closing this location. The whole place is being liquidated.

No assistance available, except at front door where I was able to ask where I would go for the item(s) I was seeking to buy. For a busy Holiday shopping day I found it disappointing. Cashier was friendly and excellent. People were not using designated checkout line, most likely because it is poorly laid out and runs into the geek squad section. Better signage and possibly a different color band to separate the two could be an advantage, or have someone there to make sure the right line is used.

Very nice employees that give very beneficial information about the technology and items people inquire about. Their curbside service is really awesome too. Generally an all-round good store to get all of your tech at!

Fair prices. Employees are a little too helpful. Let me browse.

Waiting in a line outside the store is a small part of making our holidays great, way better than knowing you made anyone you love Ill. Once inside everything is spaced apart for safety. The staff goes out of their way to help you find what you are looking for and can suggest things for the kids we had no clue about.

Terrible customer service. Amazon is cheaper and more convenient. The only reason anyone would go here is for customer service or expert advice and they have neither.

I tried to buy TurboTax and get a price match with Amazon. I was told, this are two different products and they wont match it. Its obviously the same, but Best Buy dont want to give the discount they are promising. The only things Best Buy is really good in are fake reviews and ripping off people!

Love Best Buy most of the time.Maxine K. at the Rochester Hills store is outstanding for her customer service.All her effort for assisting me was above and beyond. She is truly an asset to your company.

Great place to shop electronics. The 15 day return policy is great and gives you peace of mind.

Finally got my hands on the new Xbox through Best Buy online. Their setup seems to deter bots from being able to scoop them all up within seconds. Curbside pickup was easy with online check in and they bring it right to your car with no contact.

Honestly the worst place I have ever done business with. Ordered a TV on October 26, and was rescheduled 3 times, each time not being notified until the last possible second that it will not be delivered or installed. After hours on hold, three days off from work, and customer service reps who although were very nice, but did not help rectify the situation at the slightest, I cancelled the order.

Anthony provided my wife and I with expert information with regard to buying our son a Smart TV. We were very appreciative in knowing the best financial option to go with too. He was attentive, friendly and went along with our banter. Great job Anthony!!!

Called several weeks in advance and was told that I should just bring in my broken phone. Found out you need an appointment.... Only after taking off work. Find a different best buy or just order online, this one sucks.

If I can leave 0 Stars I would, Check Out is not organized and employee’s are in the back of the store talking and laughing! Worst Best Buy Location I’ve ever been to, And when I needed help employees just ignored my problem and walked by me!!! This location should be shut down

Overall, I’ve had a great experience going to this Best Buy store over the years! This Best Buy is a great place to buy Blu-Ray and 4K UHD Blu-Ray movies at! This Best Buy location is one of my favorite stores to go to. It’ll be sad to see this Best Buy location close later this year. I’ve really enjoyed going to this Best Buy over the years! Thank you for providing excellent service!

Love this store very sad it is closing! The staff was always professional and helpful.

Great help in the phone section helping me with my new phone. Thank you

Best buy is a good place to shop for the holidays if your equipped with a smart phone for price match. Sometimes there are items that are just generally cheaper here dur to ongoing sales but its better to be safe.

Dont trust their Best Buy delivery service. I bought two televisions. They only delivered one. Didnt knock! Left only one TV leaning upside down against a bench outside the front of my house and left while I was asking for them to please bring it inside. It was too heavy for me and he wouldnt listen just took off.Didnt know where my second television was.I called Best Buy management, corporate, and customer support. Was promised repeatedly that they would come back and pick the TV up because I did not trust it being in one piece. It took me almost a month to finally realize they were not going to do anything about it and I had to pay someone to take it back to the store and they still gave me a hard time about returning it. I didnt even open it. I would like to end with the three girls that helped you when I went in there were fantastic. I do remember one of the girls names and it was Maxine. They were so helpful and professional that I decided to purchase and more expensive TV .When I talked to the Best Buy credit dept. to raise my limit because I didnt have any other credit cards with me she pulled up the wrong persons account and I was denied. All of that time looking and measuring to see if it would fit on my Sons end on the phone was for nothing and my Credit Score took a hit!I hope Maxine and the other two girls get some recognition for their time effort kindness and professionalism which isa very rare gift in this world today.Sincerely,Auby Paulick

I really liked this best buy location but it has since closed! Sad!

Excellent service - bought a laptop for my wife for work and they described all the specs!

Staff was super kind and helpful! If you’re looking for a phone I suggest Ryan! He’s super kind and explains how each phone plan work perfectly! If I could give more than 5 stars I would❤️

Love the convenience and safety of curbside pickup! Designated parking and easy to use check in make pick up a snap.

It’s an okay store. It’s small, and if the staff always seems troubled to help. I once spent 45 minutes at this location walking around looking for something and not once did anybody ask me if I needed help. The way the registers are set up is just screws up... everybody has to wait in the same line regardless if you have a pick up or not, making in store pick up pointless because I now have to wait. I might as well have not paid for something I’ve never seen if I had to wait. do curbside. I only come here when I don’t feel like driving to the much better location on 14 mile. Better yet, just do Amazon.

The company in general is easy to deal with in person or online. The Best Buy in Rochester Hills does a great job with curbside delivery.

Best buy never seems to disappoint. Unfortunately theyll be shutting down in March

Pretty empty, not alot of people around.only 1 cashier, but good service and quick.

Goid store with plenty of inventory your looking for. The team here has always been helpful and polite in my experience.

Mixed feelings...will have to go back for a second trip to get a better idea. It was hard to find someone to ask a question to, but when AI dis they were great about the experience amd them when I went to check in at geek squad had one rude person but the next was great...

Ive been to this best buy 3 or 4 times in the last several years. I purchased 2 cell phones here and they had the phone I wanted in stock and the price was good. The people were very helpful, nice and knowledgeable. This last visit I was looking for an HDMI cable and a usb-c to hdmi adapter. I ended up leaving empty handed. Cables that I expected to see for $15 to $30 were $55 to $180. To give them the benefit of the doubt there was a lot of empty space on the shelves, so maybe they were sold out of the affordable cables. Theres probably a difference in the cable quality they sell, but the specs were the same. I just needed one that works. I found a 25 ft hdmi cable that didnt have a price on it and was just sitting on a shelf by some more affordable shorter cables. I took it to checkout and it was $79. The cashier said that the $29 version best buy sells could be purchased online. She was nice and polite. I ended up getting a 4k 25ft hdmi cable about 5 miles away for $12.98. I would definitely recommend this best buy for a new cell phone purchase.

Got the tv I wanted but the store felt a bit disorganized with random piles of tvs everywhere. Staff was very helpful

Literally TERRIBLE service. Unable to add a person to pick up an order that was placed in store due to it being ordered in store. Was told by a manger as well as an associate that I can add a person to my account to pick up an item....but now when that person went into get the item they turned him away....I will be getting a refund for this product when I get back into town. TERRIBLE!Anything tech related please save yourself and go to micro center across from Oakland mall!

Best place for all things electronic and more. The staff a very friendly and helpful 👍.

I have been to this Best Buy location many times and have never had a problem. I Bought my MacBook Air laptop here for college and the gentlemen who helped me was very good and was very helpful and knowledgeable about computers. I highly recommend coming to this Best Buy location the service is outstanding and everything is always on sale which saves me money.

Fantastic employees. Larry at the geek squad desk was extremely helpful and courteous.

Andrew helped me out, very knowledgeable. Had bad experiences in the past but he definitely went above and beyond.

Shopped for a refrigerator and they beat all others by $200. Knowledgeable and friendly staff.

Curbside wz EZ Flawless & even whn I had to return an item it was done quickly wfficiently courteous!

Looks more like an empty warehouse. I bought a microwave not in a box got it home only to find out it didnt work. Bad business. I believe it was bought by someone else prior to myself purchasing it. Dont worry America I put it in the trash so that nobody else had to deal with that headache.

Best ever experience at Best Buy today. This store on Rochester Rd near Auburn rd has an associate named Jason. He was working in the tablet area He answered all my questions about a very little part. Assisted me with information re upcoming purchase took care of a return and repurchase and made a price adjustment. He was so very patient and courteous. thank you again Jason

I always have a good experience there and very well organized 👌

Loved this store. Ordered and paid online and someone brought it to my car.

Great Jabra headphones! Floor sales Awesome! lady behind register refused to cash me out due to health issues with asthma no mask. She walked away after all her rude remarks.

Ive shopped here a few times and have always had a good experience. I give credit to the employees mostly because of their knowledge and always eager to help.

Cool. Line setup is confusing, you know due s.d. .... other than that decent process

Best Buy has all things electronic. I find the store to be well-stocked and well-staffed. Prices are competitive. We have bought everything from cables to phones to televisions to major appliances here and never had a bad experience. Helpful, knowledgeable salespeople, service department, free recycling, and reliable delivery.

Staff is really helpful, only issue is with their online store saying a product was in stock at the store but it wasnt.

Curbside pickup was fast and easy. Employee had mask on.

Best place for all electronic devices and very convenient location!

Very nice after COVID plenty of space and social distance between customers and associates alike

This is the most embarrassing Best Buy I ever enter in my life.There is 4 checkout places that you can’t even check out and the way go have to go to just check out is so confusing.Employees are just have a conversation with each other and not helping customers.I will never enter this Best Buy ever in my life.

Had an appointment with Geek squad and they were running a little behind, but I appreciate that they take their time. Not interested in selling you the whole store, but simply educate you on products.

It was ok line was long to be expected they charges me a 22 dollar restocking fee for a mini projector idk how much space the lil thing could really take up but what ever dude was sorry about mad me fill all better but ala and all I got SOME of my money back

I appreciated the safety measures in place. Helpful staff person helped me find an item I was looking for. About a third of the customers did not have masks.

So today I went to Best Buy because I had some cash to spend, but also because I wanted to know more about the availability of the playstation 5. I wasnt expecting to get one there at all, and thats not what I was gonna spend my money on. I just wanted to know more about the right place and the right time to grab one and when it would be in stock. We looked at a few other stores for it as well and they were all really kind and understanding. Even though Im sure a thousand people are asking about the PS5. But this trip was different.We walked in and we were forced along this gate where we had to pass this guy at at a sanitization stand. Thats completely fine and Im glad theres someone to stop people from entering the store without a mask or when the store is full. But the store looked very empty and we were both wearing masks.The guy asked what brought us here in a very VERY dismissive tone. He looked annoyed by us. He looked like he was already having a bad day and we were making it worse. All of a sudden he made us feel unwelcome. Like we werent allowed to be here without a reason. Like we were disturbing him just by standing there. We asked him about the playstation and he seemed to get more annoyed. He had a very short temper. He dismissed us instantly. Saying quickly PS5 is out if stock and is only available online. I think he assumed i was some stupid casual who wasnt willing to research and camp early to get my hands on the console. When we asked more questions, he repeated the same phrase. until another guy came over to give more information. This guy was alot more kind and actually gave us the information we needed while the guy at the desk sat and pouted. We thanked the second guy and finally walked into the store. But the longer I browsed the merchandise looking for something to buy, the more uncomfortable I felt. Like I wasnt allowed to be in there because of how poorly I was welcomed. Like it was some restricted area. So I ended up leaving without buying anything even though I planned to.We saw him welcoming everyone this way. The store wasnt very populated even tho it was black Friday week. I wonder why 🤔When people are greeted like this, theyre put on the on the spot. having to find an excuse for being there. Feeling like they have to justify their presence. And they start to wonder if they should even be there at all.On our way out, my mom talked about the situation to the other staff members. I do apologize for this as she was direct and frustrated about the situation and it wasnt the fault of the staff she was talking too. She mostly complained about the words what brings you here today but I think the main problem was the behavior and tone of the guy. It was very intiresting to see how easy it was for this power to go to his head. Please put someone else in charge of that desk or at LEAST talk to him about this. This ruined my visit.I gave a 4 star review because I really really like best buy. And the staff have always been pleasant with me before. This was mainly just to notify people about this situation.

Ryan was exceptional in service and attitude during our changeover of phones and providers.

Easy and quick way to trade-in used electronics. Got on the spot gift card and value was better than offered by trade-in sites on web

Best Buy is an adult Toys R Us. Whats not to love. Well, except covid. That means no Xbox, PS4, Switch in stock. No another of things in stock. This yr blows #2020

Open box saying no items missing, but the power cord was missing smh.

They had what I wanted, i didnt like the new inline system but they did provided prompt service, but they dont answer their phones

We got a tv and laptop from this location and was really happy and satisfied woth the help. Got the black friday sale.

Very good service, helped us right away pick out what we needed. Very knowledgeable on prices, features and more.

Bought a wifi extender and smart switches. Everyone was so nice. Pat helped us with price matching amazon and finding things. He was great. I recommend this place for sure!

Very clean and organized. A bit better than Utica store.

I love living 3 minutes from a Best Buy especially this one, always has a great selection of whatever Im looking for.

Its just another store selling electronics appliances. Need to do your research on the product you are going to buy from this store. You MAY not get all the information or guidance from the sells staff.

Best buy Rochester Hills is closed permanently as of March 6th

Great place to go for stereos, computers, t.vs The people there know their stuff. They also give their honest opinions in the products.

Store closing on March 5th 2021. Looks empty.

Its got to be over a decade since Ive been in one. Everyone was very helpful and I was surprised at how much stock they had to browse through.We needed to actually get someones attention at the phones though - I chalk that up to all the people that just come in to look but arent interested in buying.

Super-easy and quick curbside pickup.

I really liked how the curbside is set up and everything during this time. It was quick and easy. Definitely recommend them to keep doing it when everything calms down with the virus thing

Fast and easy curbside pick up.

Great store. Helpful staff.

We just had an amazing experience at the Rochester Hills Best Buy. My family and I came in to exchange a tablet for our son. Our son is special needs and Maxine was incredibly professional, sweet, knowledgeable, and patient. Our family greatly appreciates Maxine for her OUTSTANDING customer service!!! She held our sons hand around the store and even let him scan his tablet! Little actions like this stick with our family for a lifetime!! Thank you!!

Very helpful when I bought a computer for a Christmas gift

Easy and smooth pick up. Nice location and great service!

This store is scheduled to close. It looked it. The phone accessory I needed wasnt in stock. The employee suggested local stores that might have it. Struck out there too

I enjoy shopping here at Best Buy and the staff is helpful with any questions.

Absolute best customer service I have encountered. Helpful staff that far exceeds expectations with both knowledge and support.

Ive had a lifelong disdain for Best Buy. They sell a lot of things in their huge store, but almost nothing to supplement those things. My most recent visit I found the exact model of TV mount I wanted on their website and of course when I get there they cant find it anywhere so I had to make a rash decision on the spot and buy another product which I was not as happy with. I did buy a washer machine from there recently on a Memorial Day sale that Im pretty happy with.

Nice place to look at the model before buy.

We have always gotten great service and help with our cell phone purchase and technical support here. This time was no different. Brett was extremely helpful in transitioning out of an outdated phone into the new version. I highly recommend this branch of Best Buy. Awesome.

Good place for fun & cutting edge technology products. Always have the latest in electronics and entertainment choices. They have fair prices, but be careful that you check around. Best Buy is really not as competitive as in years passed. (My observation in 2019).

One on one help to choose, buy and set up a replacement phone. The salesman even found an additional discount that saved me an added $100.00. Best Buy is where Ive always been satisfied with product selection and knowledgeable staff.

At the location in Utica, I was standing there for 8 minutes or so after I was walking around and made eye contact with the 2 employees. One finished and helped a guy who are in after I did, and told me to wait even after I explained that I was there for a while and had questions. That never happens in a best buy. I wont be coming back to this location.

I am a long-time, faithful Best Buy customer, but I recently learned Best Buy store bought items have only a 15 day return policy. Apparently during Xmas they have a generous return policy, but that changes during the rest of the year.My wife bought me a gift for my birthday at Best Buy. She bought the gift 2 weeks in advance as we had plenty of other things going on during this time. When I found out the items dimensions she bought were too large for what I had plans for, I decided to return the item. This was 18 days after the original purchase. So, I took the item back because easy returns is one of the only things keeping brick and mortar stores open these days. Unfortunately, for me the return was not easy because the return after 18 days was outside of store policy. The customer service desk at this location had to get a store manager to authorize the return. The call for the store manager took 10 minutes before he arrived. The store manager gave me the third degree on the same questions the original clerk had me go through, plus more. Then, the store manager warned me a couple of times that he did not NEED to authorize the return because it was out of policy. This was quite the demeaning visit to Best Buy. Not sure how much I can keep shopping here with a return counter run like the one at the Rochester Hills Best Buy, and such a stringent return policy that does not favor buying gifts in advance.

Slow to return items, otherwise great!

Staff is awesome. Always helpful

Havent been there is a while. But always 👍 to look around at their movies ect. 👍 servise. When I do go.

We visited 4 months ago & the associate was helpful, friendly & knowledgeable. He checked to make sure I had everything I needed & recommended some things we might like. He checked me out quickly.Then when we needed a converter cable, I suggested we go to Best Buy. The staff was very helpful. Both times we went to Best Buy, it was a great experience.

Sold my husband the wrong accessories for the Go Pro he was purchasing. Went in to return them, the employee tried explaining I can only get a store credit. Explained the employee picked out the wrong accessories. Had to get the manager involved to credit my card. One more reason to shop online.

Curbside pick-up so quick and easy! Grateful to not have to go into the store.

Purchased a toaster oven online had it delivered to my home. As we were gone for a month i asked online if there would be a problem with a return if necessary. Wanted a different one. So returned to the store in unopened shipping box to be told that i could only get a store credit because past 15 days but if I had purchased today I would have until jan of 21 to return, seriously. I will NOT be shopping at best buy anymore...ridiculous

Went inside just looking for a new phone to replace my old and defective business phone, The gentlemen at the door were on-the-ball in directing me to the right department. I was professionally greeted by Andrew and Brett who both went above and beyond in explaining they no longer carry my specific carrier, they both kindly did some quick research and pointed me to a nearby retailer that did. High quality, young men worthy of leadership roles in the company. I was left with a genuine sense of pride in their helpfulness, as Im physically disabled and rarely go out into the world without my mission already clearly defined and thought out in an effort to avoid unneeded aggravation while navigating the beehive. Thank you Andrew, Thank you, Brett. Good men. Keep it up.