I am beyond pleased with my experience at Prime Volvo. My family and I were treated with the utmost professionalism. No pressure displayed at all but very attentive staff ready to assist us and set up several test drives. All of our questions were answered and options clearly explained and clarified with patience. We felt truly appreciated for our interest and valuable time given to looking at Prime Volvo for our vehicle purchase. We are thankful especially for Olajide for providing us with a pleasant, seamless and stress free experience.

This was probably the easiest time I have had buying a car. They stayed late after closing to make this happen and overall everything was great! Highly recommended.

Best people, phenomenal service. John and the team provided exceptional communication and completed the work. Even accommodated some last minute changes on my part.

Great experience at this dealership, highly recommend. Thanks Jeremy, Jason and Kye!

John was great. As a new Volvo owner, I wasn’t quite sure what to expect. I really appreciated his knowledge and communication during my visit. I was beyond impressed.

Ive been coming since 2007 with my first Volvo. Always helpful, professional and willing to be creative with any issues. Comfortable waiting area with privacy so I can continue to work while waiting for my car

John is the best. He always treats me with respect and gives me the best possible service. Courtney sets a culture of professionalism and care. I couldn’t ask for a better dealership.Mary Kelly

Great experience at Prime buying a vehicle. Jeremy in sales top notch. No pressure buy, answered all my questions and easy to communicate with. Followed up with him a few weeks after purchase with a small issue and he took care of it. Thanks Prime for a great experience.

John is knowledgeable, professional, and takes a personal interest in his customers. When I leave my car in his hands I am confident the job will get done right the first time. I highly recommend him and his team.

Jeff, my salesman, was excellent and fun to work with. Professional all the way. Kai was great in financing department. I really enjoyed my car buying experience at Prime Volvo.

There aren’t enough words to say how amazing this facility is. I bought my Volvo from a different dealership that was completely useless when it came to caring for my vehicle or making me feel like I made the right decision. Prime changed that. Scheduling with them is a breeze and they clearly know what they’re doing with my car. But really, the best part of Prime is their staff. They are knowledgeable about the cars and have an amazing attitude. I always know I’m going to have a great experience when I pull up. There are other dealerships much closer to me, but Prime will always have my business.

Absolutely awesome dealership! Not only are they professional but they give you a detailed estimate so there are no surprises.

Quick in and out. John explained everything clearly and stayed in touch the entire time I was at Prime. Good service!

I am from out of state and needed service for a recall. Patrick and John could not have been more accommodating. I was given a convenient appointment and the customer service was excellent. Thank you!

My experience with Courtney was very brief as I just needed an insert for the cup holder in my new car. What I really wanted to comment on was the great experience I had buying my new car! I really like their “no attack” sales approach and instead I was introduced to Victoria who was able to guide me through the new car purchase from the initial test drive to final sale. I have to admit that I like buying new cars but I hate the pushy salespeople. Victoria was awesome! I picked out a new red Volvo and I am so happy with my new car! There are so many features and Victoria was able to handle all my questions! I know if I have any questions in the future that Victoria will be there to help.

This was my first time at this dealership. I had to bring my car in for problem that was covered by a warranty. A dealer in Norwood refused to see me because I did not purchase the car from them. Even though I did not purchase my car from this dealer I was met with courtesy, kindness and professionalism I was also very impressed with how clean the place was. I received phone calls and text from a gentleman named John, whom I never had the pleasure of meeting, that put me at ease with what needed to be done to my car.Les Borowski.

My wife and I worked with Jeremy to lease her new Volvo. From start to finish, we couldn’t be happier with our experience dealing with Jeremy and his team. We highly recommend him and look forward to working with him again in the future.

Great Customer service!! Staff were knowledgeable and super helpful—TJ and Paul were awesome! Paul should definitely have a plaque on the wall as Employee of the month!!

Service was wonderful as usual. They explained everything in detail and gave my baby back clean. Thank you

Overall experience was good, such as a great communicating system using video recording and text messages, except that they charged the software updating fee. As far as I know, it is complimentary service.

After purchasing the car for about 1 year, I noticed that one of critical accessories for the XC90 was missing. I reached out to the company to get this part. After a lengthy review and negotiations, I was glad to receive a satisfactory solution with the company. Thank you for the customer service.

We had a very good sales experience with Victoria for a 2022 XC60. She kept searching for a car that matched our needs and found a perfect match. Very pleasant and professional.

I find it interesting that this place has so many positive reviews. It took 5 1/2 weeks for my title to come after being told it was to arrive within 2 weeks. Within that 5 1/2 weeks I sold my personal vehicle (which they were aware of) as I was expecting the title to come in the timeframe they originally told me. They also didn’t have the title from the Lienholder, but gladly took my 10K deposit. In the state of Massachusetts it is not lawful to sell a vehicle without the title from the lienholder. It is also not lawful to have the car in the same lot as other vehicles available for purchase.Since the purchase of my car which I do love, I noticed a few small things that in my opinion should have been taken care of in the 5 1/2 week span they had the vehicle sitting on the lot waiting for the title. To get any communication from the staff I basically had to hound them, including the gentleman who sold me my car. To get any sort of correspondence or answers I had to contact the manager directly multiple times. To get any communication from service I had to call multiple times. I will say Debbie in the service department was lovely and more helpful than any staff member I encountered during this entire ordeal.So if you’re looking for a place to buy a 30k car unlawfully, be taken advantage of & receive zero customer service after the time of pick up, this is the place for you!

I love the efficiency and professionalism of this dealership. A pleasant experience every time.

The leasing experience was great! This was my first lease, so I had many questions and Jeff was happy to answer all of them. Love my Volvo! Also had my first maintenance experience today, and everyone was super friendly and helpful. Couldn’t be happier! Thanks!

My husband and I had a great experience buying a car at Prime Volvo in Rockland. They gave us excellent, comprehensive and current information about the car. At all times, everyone was friendly, helpful and hardworking. Special thanks to Olajide and Werek for being very nice and incredibly helpful in processing the steps to complete our purchase. We will be happy to return To Prime Volvo to have our car serviced as needed. Overall, they are an excellent car dealership and I recommend that you buy your Volvo at Prime Volvo.

The people at prime Volvo were fantastic Jeff we’re and the manager made my purchase painless and a great deal on my trade in and the work and effort they put in to there job Jeff lower was awesome if I need another vehicle I’m going to prime Volvo of rock land thanks guys for everything we love our new xc60

Assessed the situation over the phone got me in the same day, were kind, courteous and clear with expectations. This isnt my usual dealership, but it is now. Thank you Prime Volvo South Shore and thank you Pat!

Great experience at South Shore Volvo. Very accommodating and stayed late to help me out. Jayson, Olajide, and Kai could not have been more friendly yet professional. Happy to return to do more business with these great people.

Rockland Volvo is always a pleasure to work with! They treat our clients like gold!! Big shout out to the General Manager Boulos Ferris, Sales Associate Jeff Lowre and Finance Manager Kye Liang for making the transaction super easy and quick!

I have been going to Prime Volvo South Shore for years...Courtney and her service staff are simply the best - always easy to get an appointment and a loaner car. They explain everything and recommend only essential work that needs to be completed. My car always looks and runs perfectly when I leave their service center. I wouldn’t trust anyone else to work on my Volvo!

John at Prime Volvo Service knew I was operating under a tight timeline but was able to get my repair completed promptly and properly while I waited. Very easy to deal with and all work was completed inline with his cost estimates. Thanks John!

Always a pleasant experience. From buying the car to servicing the car.

Terrible.Pulled up for my 10am appt which I was on time for. Service door didn’t open. Was told appt would be 11/2 - 2 hrs. 3 hours later had to ask for car back to leave. Never told it would take that long, didn’t offer a lender to keep car.Needed sensor on front of car fixed, still broken.This was a really good dealership, service dept sucks. Won’t go back.Bad experiences in Plymouth and Rockland service. Running out of places.BMW OR Audi here I come!

Thanks for such quick service. My car looks great too. The waiting area was very nice.

Great easy experience. Car and plates personally delivered during covid. No problems and absolutely loving my 3 Series Bimmer. Thanks Werak!

This company does not communicate amongst each other well. They continuously disregard customers concerns. We were told certain damages on our vehicle would be taken care of and we received the vehicle with new existing damages. They registered our vehicle without retrieving an inspection sticker, therefore our registration on our vehicle was suspended. When submitting the paperwork required for registration it never seemed to meet compliance, the company continuously requested addition paperwork with different forms of names and billing statements. The women (Victoria) who sold us the vehicle had no clue about cars and told the manager false information about what was said in regards to purchasing. Also, the general manager was extremely rude, he raised his voice on the phone several times and was extremely belittling when trying to have a conversation. This company did not seem like they wanted our sale they continuously stated “we can sell this car to someone else” and completely disregarded our passion and concern to buy a large value purchase. In my opinion find a car sale company who values their customers not just a paycheck! Needless to say we will never conduct business with this company EVER AGAIN!

Very timely and considerate service people. They will talk to you straight and do what they say. A nice experience.

Dropped my Volvo XC60 for a service visit, John in service could not have been more accommodating and courteous. I actually purchased my Volvo from another dealer, I would not even consider using anyone but Prime Volvo for any future purchases/service needs.

I had the pleasure of working with Jeff. He was straight to the point and made the process move quickly and smoothly. The location is immaculate - plenty of space if you need it while waiting. The pre-loved car was priced competitively and they were negotiable with my trade in. I didnt have to think about a thing - they handled everything with the insurance, registration, etc. When I returned for inspection, the shop guy even gave my car a little tubby :) Excellent service!

You expect that they will do a good job, give you your car back clean and have a comfortable lobby to wait in which is all true. I also feel like I get all of their advice without ever being pressured to do something I don’t want to.

These folks are professional and thorough. They give me confidence that my car is in great hands.

My “low battery charge” came on. I was greeted upon arrival, immediately assisted at the desk and told I might need a new battery- which was the case. I was kept informed via texts and in person as I waited in the clean spaced- apart waiting room. An assistant also sanitized my car on the drivers side before it was serviced. The car was washed at the end - always a nice finale. Masks were worn by everyone.

They acknowledge that they double charged me $497.40 for a remote starter. Service manager says they can’t issue a credit to my credit card- they have to mail me a check. 3 months later - no check. Service manager says it’s an issue with the home office so it’s not her problem. Will never use them for anything again. BEWARE!

This dealership is wonderful. The customer service is fantastic. The facility is extremely clean. Appointments are always on time. Thank you Volvo dealership. Keep up the great service.

The folks at Volvo South Shore made this process so easy for us. Came in as a walk in, shared our budget limits, and they were able to put us in the XC40 we wanted! Very professional staff. Very efficient process. Volvo South Shore has earned themselves lifelong customers.

I cannot say enough about Prime Volvo. Previously I reviewed and had experience with the service department. The are d at till 5 stars in my book.Today my husband and I bought a new Volvo. My experience with the sales department was over the top!Jeff, our salesman was knowledgeable ( about the car and the process) helpful and accommodating. He guided us towards making a decision with facts. His commitment did not end today. Next week recommended that I set up an appointment with him to answer any questions that I have about the car. I’ve bought several cars in my lifetime but never had a salesman willing boy do that.The financial manager was also very knowledgeable and patient, while my husband and I made our final decisions.I highly recommend Prime Volvo.

Good, fast, accommodating. Excellent service.

A pleasant experience. Top notch quality service.

Good Service. They talked me through my situation and did not leave me wondering what was going on with my car.

Everyone there that we worked with was great. Would highly recommend them to anyone!

Great group of professional, helpful and polite employees. Pat my service technician kept me updated regarding my oil change process and offered to replace my inspection sticker that was over due. Also had a concern about a registration issue. The managers provided information on how to resolve it that was very helpful. Very comfy waiting accommodations. Snacks and coffee available.

Top notch dealership all the way around. We found a used Jeep Wrangler on their website that just arrived. It was exactly what we were looking for. I called and spoke to salesman Olajide Ogundipe who informed me the vehicle was available. I gave a $500 deposit to hold the vehicle until we could come later that day. We visited and loved the vehicle and told Olajide exactly what we wanted for the trade. Very quick and easy process. One hold up was the title delivery, but this had nothing to do with the dealership. They had just received in a trade 2 days prior, so the bank was delayed in sending the title. We waited for the title to arrive, 2 weeks and was called by the GM (Boulos) and Olajide several time to make sure we knew the process. The day the title arrive, we received a call to come pick up the jeep. We arrived at the dealership and within 30 minutes we had the whole process settled with finance, Justin Boyd. Signed some documents and we were on our way. Highly recommend this dealership. Honest, fast and communicative which are excellent qualities for a dealership.

Courteous and efficient service. Had the car ready for a test drive as promised. There were no strong sales pushes. Received a very fair price in the end.Highly recommend

Great place, took care of my car needs as best they could, John from service was friendly and real helpful only complaint is they are a little expensive for certain services. Ill be back in the future

Wonderful buying experience - absolutely no pressure. Olajide was easy going and super helpful a new Kye went so far above and beyond to help us. If the time ever comes for a new car I’ll def be shopping here again!

The folks (Debbie, Pat and Courtney) in the Service Dept. were very professional, helpful and understanding during my recent service visit. They were able to provide some information that was important regarding our 2011 Volvo XC60 T6. I would strongly recommend them for any Volvo repairs or inquiries.Nice work!Mark

Can’t say enough positive things about Prime Volvo and Jeff Lowe’s with his assistane with our purchase. Also Jason In internet sales assisted with an introduction to Jeff, Thanks. Excellent service and patience. Thanks you

Do NOT buy a car from here unless you live nearby. I was looking at one of their CPO cars and getting pictures/information was a nightmare. They were very quick to get my information for a loan but refused to send pictures to me. I figured i would take a chance and make the 5 hour drive to see the car in person and hopefully bring it home (i brought a trailer with me) but when i arrived the, the car did not only look different than the few photos on their website, but it wasnt even ready to be picked up (i asked several times if the car was available to take home). When i spoke to the manager to see if he could help me not make a complete waste of my trip, he basically said my only option was to come back the following weekend when the car came back from the body shop. I asked for photos when it was done and here we are, 3 weeks later and still no photos. The dealership is beautiful and everyone was very polite, its just a shame they lied to me and didnt care that i wasted time and money to travel 10 hours round trip.

I have been in the service industry for my entire life and I believe in giving chances to make things right before taking to the internet to write bad reviews. I have given Prime multiple chances over 3 months and to no avail. Not even a phone call or email response.Prior to visiting the dealership, we visited several on the North Shore and in Southern NH on our quest to find “the one”. We found our experience at all of the dealerships to be wonderful. We had exceptional service everywhere we went and the General Manager introduced themselves at each of the dealerships.What brought us to Prime was seeing the exact model vehicle we wanted. We made an appointment and headed on down early on a Saturday morning. When we arrived, we had to wait for a bit, but once we were able to drive the vehicle, we knew again it was “the one” and we wanted to buy it. There was some discrepancy, as it seemed another couple was also there to see the same vehicle. Our salesperson was very green and we felt nothing special about purchasing from him. The dealership was busy, and I understand that, but he made us feel as if we were just another number and he was so busy he had to hurry along. He spent more time telling us how many cars he would sell on that day than actually selling us the car or helping us make the decision. The number one issue we were trying to work through was the lack of tread on the tires and the concern there. We have owned enough of these vehicles to know about the tires. There was no budge on that, and that was fine, something we could overcome.Here is where things go really wrong. When we picked up the car, it was not inspected and we were told it would be up to a 2 hour wait to inspect it and were given the option to leave and send receipt for reimbursement. We chose to bring it home for inspection. There was also no orientation of the vehicle. Never have I bought a new car without the salesperson giving a little attention to the features of the vehicle. Needless to say, I brought the car for inspection and was advised that the tires wouldn’t pass. I submitted the receipt for reimbursement, per instructions from our salesperson. I have not received reimbursement yet. Nor have I received any responses to my emails inquiring. I escalated to the business manager via voicemail as well as email and have not received any response. I understand it is $35 and probably means nothing to anyone, but it is the point. The point that I had to have the vehicle inspected myself (likely because they knew the tires wouldn’t pass), and I had to submit the paperwork. Very poor customer service.I have also asked for other paperwork regarding work that was done on the vehicle to certify it, multiple times and again no response.Today I tried to email the GM to the email address found on the website. It came back invalid. Tried to call, voicemail full. Used the website chat feature and was told someone would contact me. Didnt happen.Worst customer experience ever.

I am always 100% pleased with the prompt, courteous service at Prime Volvo South Shore.

John at Prime Volvo was genuine and honest while describing the ins and outs of the repairs potentially needed on my sons 2014 Volvo S60.

I had an extremely unsatisfactory experience at Prime Volvo. Four months ago I noticed that the wheels of my XC 60 suffered some condition problems. The finish was starting to come off and my car was only a year old.During my first service appointment, they took photographs of the wheels and said they would review the issue with the warranty department of Volvo and that they would get back to me.I followed up multiple times over the ensuing months. Four months and multiple phone calls later I still could not get a call back. Not even a call to tell me that they were still working on it.So I escalated my case to the GM of the dealership. They asked me to bring the car in again. They kept my car for theee days only to tell me that the problem with the finish will not be covered under warranty.As a point of comparison, my Ram Truck suffered a similar problem on the wheels and my truck was two years older. Within two weeks of bringing my truck in for service at Quirk Ram in Marshfield they provided me with four new rims. So in two weeks Quirk resolved my issue whereas Prime Volvo took over four months to deny me any assistance.

Excellent service on my Volvo today! Pat in the service department was extremely helpful in making sure that my concerns were heard and that my vehicle was diagnosed and fixed correctly. This is my first Volvo and I am impressed with my overall experience at Prime Volvo. Thank you!

Really enjoyed the experience with prime Volvo. we worked with jeremy during the initial visit and second test drive. he was very helpful on features and discussing models/trims that helped fit the car to my family. I never once felt pressured into anything which made the process extremely easy. the dealership had a giant tv so the kids could watch cartoons while we chatted numbers.they were very fair for my trade in value and the buying process only took a couple hours all in. Ive never owned a Volvo before, but the dealership experience was far nicer than the pushy people Ive experienced in the past with the bigger volume brands (toyota, honda, etc..)

My service was prompt and very good experience!

I just experienced contactless service from Prime Volvo Cars South Shore. It was perfect under these days of Covid. They picked up my car at my house and dropped it off after servicing. The process was easy and very appreciated.

Went great. On time. Done right.

The service advisor was nice and polite. Service was on time and all questions were asked to remind me to up keep my car. Thank you.

Very easy to book oil change for next day service. Very professional, courteous, and finished sooner than expected.

Recently bought a new car here, they made the process very easy for us.

Courtney and her service team were flexible and accommodating while my car was in for service. Excellent communication and delivered ahead of schedule. Thank you!

We were in the market for a new Volvo XC-40. The team at Prime Volvo South Shore were very knowledgeable and easy to talk to. Olajide was especially helpful walking us through the car shopping process in order to get the car we wanted. I highly recommend him if you are shopping for a vehicle. I can honestly say this was the best car shopping I ever had. The team genuinely felt like they wanted to help us out through the entire car shopping experience. Glad we decided on purchasing a vehicle from Prime Volvo Cars South Shore.

Im delighted that I decided to purchase my car from Prime Volvo. Our sales consultant, Jeremy Maclellan, was very friendly, patient, informative and knowledgeable. In the future. I would definintely have Jeremy again. Thank you

Easy to get toRight off of exit 14 on Route 3Car had an issue with driver side control of windows locks and mirrors that was electric relatedLoaner car was given to useThey have rules on loaner cars as an FYIHelps to have loaner carIf independent garage cannot fix car I feel comfortable using PrimeThere was no you should fix after getting car back.Only the settlement of repairs

Sevice went off without a hitch. responsive and friendly

Unprofessional, unreliable and dismal customer serviceI had just bought a used car (2013 S60 T5) from Prime Volvo South Shore about four months ago and the car did not even make it to its first oil change with enough oil in the car. The car runs on about 7 quarts of oil and there was barely 1 quart left which was absolutely black. I had only driven the car about 6000 miles and was still 4000 miles out from my first oil change when this message kept showing up on my dashboard. (“ No oil pressure, Stop Immediately”).The process of purchasing the car was handled at a very slow speed which took over two hours to finalize all the paper work to only realize that there was a discoloration in the rear bumper while the cars tags were being transferred over. The car had been advertised with no accidental report and was suppose to have a clean car fax. When the representative who sold me the car was questioned about this obvious fault, he mentioned saying the car must have been in a small fender bender in the parking lot and there is nothing that can be done to rectify this since I had already made the payment.After getting to drive my car for about two months, there were minor problems noticed along the way which I figured would be best to be addressed, as my warranty was still active. While being in touch with South Shore and asking them if I could visit a Volvo showroom closer to me, they made me schedule an appointment with them in person having me drive the car all the way in from Plattsburgh New York, which is where I currently live. They had promised me a loaner as I arrived and I was not given anything. The problems mentioned to the staff regarding the car were brushed off as they said they recalibrated all the inaccuracies. At that same moment, they had mentioned to me that my oil levels were low and had topped it off and sent me on my way. Don’t you think this problem should have been highlighted and addressed when I brought the car back in, under my warranty period, given that I had only driven the car less that 3000 miles and there had already been oil missing?I have been in contact with the staff at South Shore and they have been of no help since I have brought this problem to their notice. They said “every car burns oil.” Do you think it is normal for a car to be burning such mass quantities of oil in short distances? You can see how this is beyond problematic for a buyer who has not asked for any financial help but has paid for the entire car upfront and has been sold a lemon in the process. The only reason I decided to buy a car out of state and from South Shore was based on their reliability and their reviews. I had gone to a place right down the road before entering Volvo, as I was seeking some reassurance and liability towards the car but I ended up worst than that place I visited down the street earlier that day. I am not a person to ever go out of my way to write out a review, but this entire process of working with South Shore has left a very sour taste and I would want to warn people about going in to do business with them in the future.Moving forward, I’d like to know what is Prime Volvo South Shore and Volvo going to do to rectify this problem?

Sales sept was honest and helpful!

Prime Volvo service is the best. John is fantastic and their techs are prompt and know their stuff. Thank you, as always.

I dealt with Olajide as my salesman and Lynn as the financer. This is 100% the best experience I have ever had buying a car. They had no problem letting me take the car to my mechanic, where the 7 dealerships i tried before would not let me. Olajide was not pushy, he was kind and helpful. I did ALOT of research of prices, cars, hidden fees, etc. before buying, and this location seemed to be the best around. BTW I have BAD credit, and Lynn managed to get me financed at a reasonable interest rate, without a surprise fee. Most places would turn me away, but here at Prime Volvo they made me a deal without screwing me over. CANT SPEAK HIGHLY ENOUGH ABOUT THIS PLACE

Great service - there was no pressure to buy the car but they provided a great overview of all the features and everything was processed very quickly.Jeff from Prime Volvo came to my house twice, first to collect payment (I forgot to take a check book to the dealership) and then to deliver the car which saved me a repeat journey to the dealership. Would definitely use again in the future.

Expressed interest in a car and they immediately emailed me back with a 1,000$ + price increase. Scam artists! I didn’t even like it!

I’m not really sure why VOLVO is not supporting customers that have known problems with leaking oil. I have had to refill my oil 3 times with 4 or more quarts of oil in between my oil changes. Most recent oil change was 5,000 again and I have put in 10 quarts of oil in the last two north. It’s outrageous. I own a 2015.5 S60 Premier. I learned that this problem is well known to VOLVO. If VOLVO is aware of this they should be replacing said parts. Last week when I went in I was looking at the XC60. I will not be purchasing another vehicle from VOLVO as they are producing lemons and not covering the repair. It’s well documented all over the internet. I had been trying to speak with an actual human in customer service about this since February and all she does is email me. I’m sure this is to keep a record of our conversations. I reached out to the attorney generals office to assist. Sad that I have to take it this far. I thought Volvos reputation was better than that. Why should the customer pay for lemon vehicles? I can’t believe how long this is going on and they are allowed to reproduce these lemons. Fortunately I learned this before I purchased another car from them. So disappointed.In response to Courtney, the vehicles are all having this issue around the same mileage. And had Volvo been more upfront with me about the issue when I had having increased oil changes we wouldn’t be having this conversation. The oil consumption test was done on my vehicle. I’m not an irate unreasonable consumer without just cause. You are selling lemons. It’s all over the internet. Unfortunately I was unaware of this when I purchased the vehicle.

Please be careful, when you go there everything looks so nice but i have since April that i asked for a warranty cancellation and today its September and they havent done anything yet, after a lots of phone calls, office visits, they call me a month ago telling me that now Im all set. Today after a month i called directly the warranty company and they said they dont have any cancellation form from the dealership. Now Im trying to get in touch with them and nothing, voicemail. Try to resolve this in different way...never go back there again

Service was great. No pressure. I knew what I wanted and they did not push other options on me. Provided a smooth experience from online inquiry to text message communication and quick turnaround. The facility is amazing too, with great coffee. In general a positive experience for selecting, testing and finally buying my car. Will pick it up in a few days after they get it ready - they will speak directly to the insurance company for me.

Was able to get a maintenance appointment next day. Staff was friendly, helpful and wearing masks. Will definitely use them in the future.

The process of buying a vehicle was so easy and stress free! Highly recommend dealing with the very professional and helpful Olajide, the finance manager Werak and Manager Henry made the whole experience simple and actually fun to buy a vehicle!

Fast, friendly and professional experience.

Was working with Jason from sales for over a week on purchasing a car from out of state. He promised he would have new photos for me after the car returned from the shop early last week. I called in to check in was told the car was back on the lot last Friday and to expect an email with the photos I requested. Still no email, Ive called in and tried to reach him several times, couldnt connect. Finally I decided to speak with another sales agent and they informed me that the car just got back from the shop last night and it is already sold. We are Tuesday today. Dont buy a car from these people unless you can do it in person, their sales agents dont seem qualified to do a remote sale.

Very attentiveCommunication is excellentProfessional staff

Brought my Volvo in to have a the heater / ac blower fixed. Got my car back, heater and ac sounds like they work. Lots of noise but not a lot of air coming out of the vents. I ended up bringing it back because of the low volume of air coming out of the vents and John (service manager) ends up pushing back on me about the issue. Fact of the matter is this, I was unhappy with the result of their initial repair and basically told I didn’t know how to operate my car. Picked up the car a 2nd time and was handed a receipt showing they were unable to replicate the conditions. Thanks guys!

On a Friday night I noticed there was a problem with my tire, it had a big bubble in it from an unknown cause, making me swerve while driving. On Saturday morning I called 5 volvo’s and no dealer was able to help me accommodate transportation or have time to fix the problem. Then I called my last hope, Prime Volvo of South Shore, and thankfully Pat from service answered and I told him my issue and he told me he will call me back. Within 5 minutes I received a call and he said he can take me in, after he orders the tire and he has a rental available for me. I immediately got my car towed and headed on over. Pat assisted me and told me he’s got it handled, and I can’t thank him enough, and this dealer for having such a great service advisor. I went from being stressed, to stress free with the piece of mind I will have my car the following week, including a loaner to get around. Thank you Volvo and I hope to come back here for service again. -Christian

Great service, would highly recommend to anyone looking for a new vehicle. The sales and finance teams are great.

Staff is courteous the place is clean.

Justin Boyd and Mike Fernandez make buying vehicles such a pleasurable experience. Justin and Mike have personable styles that make you want to invite them to your family Thanksgiving and Christmas dinners. Both were quick to respond to emails and text messages. Justin is unequivocally the most personable Finance Manager I have ever had the pleasure to deal with. (And I have owned 10 cars in my lifetime.) His *style* transcends mundane transactional relationships. I wish I could place an extra star on this review for Justin and Mike and give them SIX GOLD STARS. They deserve them.

Great service, got our car the same day.Jeremy and Jason were very helpful.

My wife and I have purchased many new vehicles. I can tell you that we have never had such a wonderful experience. Beginning with the greeting received from Jason which was warm and inviting. After talking with Jason for a while we decided to look at the XC40. Jason then handed us off to Steve. We went through the purchasing stuff and agreed on the details. We were then teamed with Jason and signed all the required documents. At this time I feel it necessary to tell you that we were already very pleased with the entire process. I realized then that I hadn’t brought a check but no worries Jason spoke to the general manager and it was determined that Steve would follow us home and receive the check. I will say that I have never had such outstanding customer service in any of the services I have received. I will always come back to Prime and tell everyone what a great experience we had there. As we were waiting for everything to be finalized we were amazed at how friendly and courteous the entire staff was. You have a great crew there and should be proud

Courteous, knowledgeable and invested in helping you to solve your problem while having the best service experience possible. Prime Volvo Cars is my first choice go to location for service issues.

I recently purchased a new vehicle from Prime Volvo when I unexpectedly found myself in the market for a new car. It was honestly the best car buying experience I have had in thirty years. The salesman, manager, and finance representative were professional, respectful, helpful and informative. So refreshing. This dealership is the first enterprise to truly earn my business.

It was awesome! Couldn’t have been easier it more convenient. Totally satisfied.