This is our 1st ELECTRIC Mini, but the 3 rd Mini we have purchased from South Shore MINI. Kaif Thompson and all of the team have made this a great experience. Especially with the challenges of Covid 19, the stellar customer service and excellent follow up will keep us returning - even though we are 5 hours away!! They even arranged for “white glove delivery” and the pick up of our trade. Happy Motoring, for sure😊

I just leased a new mini from South Shore Mini Cooper. I dealt with motor agent Luigi, who was fantastic! He was helpful and super responsive to me. He and sales manager Ivaylo got me the best deal possible and were up front about the costs and details. This is the best experience I have had from a car dealer around the Boston area. Very professional and reputable dealer. I will definitely be going back here for service appointments and to lease or buy another when my lease is up. Highly recommended!

It was 8:30 AM and Kevin was cheerful and welcoming. Nice. He was extremely thorough with his questions and listened to everything that I wanted to point out. He stayed in contact with me over the next 2 hours, described their recommendations and the mechanical reasoning behind them. Polite and professional through and through. Thanks!

Th is not our first car with South Shore BMW Mini. However this is our first experience with Kaif Thompson - he did a great job for us explaining the car, it’s features, recent changes in technology and provided an overall understanding of the current car supply chain market dynamics. With his help, we were able to make an informed decision on buying our Mini. He couldn’t have been more pleasant and accommodating throughout the process. Thanks Kaif!

I made an appointment for 7:45am on the website and I dropped my car off the night before. In the afternoon I hadn’t heard anything so I called. I was told the car was just going in and I would get a call back before the end of the day. I got no callback and by noon the next day I still hadn’t received any communication from the service department. I called and was told the car still hadn’t even been looked at. So in 30 hours from my appointment there was no assessment of the car and no communication from the service department.This isn’t the first time I have received poor service at South Shore Mini. Why would they accept an appointment if they weren’t going to look at the car for two days?When I drove my car away without any service, a new problem arose, with the engine light coming on and the car barely drivable.I won’t be returning to South Shore Mini and the $1000 plus I paid to have my car serviced went to a competitor.

The team at South Shore Mini was excellent! They arranged my transaction through phone and email since I live a good distance from them and when I arrived they there ready to go with no surprises, which are the most important aspects of a customer’s needs. I would recommend them to anyone looking to work with a transparent and courteous dealership! Luigi, my sales associate, had all the right answers and ensured that everything went smoothly with a relaxed and attentive approach.

Alex and his team were great to us during our MINI experience! So helpful and transparent and never played games or took a ton of time. Definitely recommend going here!

Thank you Kevin for the help…. It was a very nice experience

Luigi was a great salesperson. He patiently showed us a number of Mini Coopers. He described the differences between the S and the regular one and gave us an honest opinion of what he felt was our Best Buy.He handled our trade well and gave us a good price for our used Lexus. Warren, the tech expert spent at least 40 minutes with us showing us all the tech features of our new car. He was patient and clear unlike the salesperson of the previous car we bought where we were rushed through the features in about 5 minutes. Ibo, the finance manager was clear and organized and not pushy at all about getting extra warranties. We highly recommend Luigi & Co at South Shore Mini!!

I can’t say enough about South Shore Mini in Rockland I brought my car in to get my 2015 convertible serviced.Kevin and Jackson took care of me and gave me wonderful courteous kind efficient service….!

This is the 14th car Ive purchased in my lifetime, but the first time the process was actually easy. Scott was incredible, I had an appointment to look at a car, hours later I had traded in my old car and was driving out in a Cooper Countryman. Scott (the Motoring Advisor), Alex (the Sales Manager), Ivo (the Finance Manager) and Warren (the Mini Product Genius) couldnt have made the process more pleasant, they were knowledgeable and professional, and you knew they love what theyre doing. And they love what theyre driving. (Minis) Worth driving a distance to check this place out.

Kevin Cowden is the very best! He knows his customers by name and by vehicle and knows what you need. Every effort is made and every convenience is offered by him while your vehicle is tended to. He calls and texts you when the vehicle is ready and its washed and waiting when you get there. He could not possibly be nicer or more helpful!

South Shore Mini service was excellent! Jackson, my service advisor, was very knowledgeable and got the job done in no time. I would definitely go back to South Shore Mini to bring in my Paceman. It was also enjoyable to see the very large showroom and their mascots.

Friendly service i liked the pricing print out and he understood i do my own work on my car. Will go back for the things i cant do in my driveway. Thank You

Kevin at South Shore Mini went above and beyond to take care of my countrymen. The attention to detail and customer service is outstanding. I highly recommend.

Very courteous and attentive service. Good communication and excellent customer service overall. Would certainly recommend this dealer to everyone.

Courteous and very helpful employee answered all of my questions. Service completed in a reasonable length of time upon arrival for my scheduled appointment. Brakes are working fine, so far so good.

Were able to get me a last minute appt. so i appreciated that. as usual, they went over everything clearly & addressed all my concerns. just wish they would bring back snacks!

Exceptional experience all around at south shore mini! Scott was a great partner in guiding me through the purchase and helped me customize my own car and made the transaction easy and seamless. This has been the smoothest car buying experience I’ve ever had; I’ll be back!

My first time visiting the service center, they kept me informed and aided in questions.

Second Mini we bought at South Shore Mini in a year, staff is awesome from walking in door to driving out, go no further, see Kaif you won’t be disappointed!

South Shore Mini told me I needed new front breaks. They said it would cost almost $900. I was told to expect the brake light to come on soon.I went to another reputable auto repair shop. They check and came back and said I did not need brakes, not now or anytime soon. Additionally, if I did it would be $300 less than South Shore Mini’s price.This is why people don’t like going to dealers for service.

Great place to buy Minis! The Service team is great to work with.

One of the best service I’ve received. Luigi was super nice and always available to answer any questions I had. One of the very few dealerships that do not pressure you for a sale. Definitely recommend them.

Valet service and loaner cars makes service painless. That said, car was picked up early Thu and wasnt returned until the following Monday for what turned out to be a simple reprogramming of the cars computer. Other dealers manage to get cars back the same day. Quality of service is excellent.

Leased my second car from South Shore Mini today. Inventory seems to be low this year, so ordering a car and waiting for it was the best option. And I did wait (3-4 months), but I was on a lease, and I loved the Mini I was driving, so I had a great car while I waited — not exactly a hardship. (The financial side of the business happily extends your lease while you wait for the new car to be manufactured. One easy phone call is all that takes.) Ordering the car did not add to the cost. You just choose your options and toys and gimmicks, and they make your car. Shout out to salesperson Kaif who made the purchase easy and kept me posted along the way. He’s admirably patient if you ask questions. The new car came in mint condition, another benefit of ordering one — it was never a showroom car, so nobody has test driven it. I got it with 5 miles on it. They have a new kind of employee there called a Product Genius I think. Shout out to Warren who provided a superb run-through of the car’s features. Sometimes the ‘let me show you all about it’ people drive you nuts explaining the simplest things in gory detail, but Warren knows not to do that. The lease paperwork, handled by Ivo, is easy, and almost none of it is actually on paper — you tap and sign your life away on an iPad. It’s all smooth, and every detail was exactly correct. Mini dealerships do not grow on trees — this one is about 35 miles from me. They’re worth the drive, and the car only needs an oil change every 10,000 miles, so you don’t need to trek to the dealer but once a year. You know those people who are in love with their car, and they’re really annoying? South Shore Mini has turned me into one of them.

Excellent service appointment. Jackson is professional, very knowledgeable, prompt, and everything was super quick. Highly recommended.👍👍👍

Never had a problem with these guys, absolutely perfect everytime. Communication has always been great and I cant ask for much more!

Brought my cooper s in for a coolant leak I couldnt figure out. In about a hr or so I got a call of what it was. Did a great job on the repair. As I left I noticed a scratch that had happen. I contact the service manager and instantly was offer to have them fix it no questions asked. They gave me a loaner car for a few days while the paint was fixed. Came.back looking great. Over all very happy with their work and customer service. Will.be back in the future.

My experiences at South Shore MINI have always been top notch! I leased a convertible in 2017 and came back this year after a too-long hiatus to buy a 2019 countryman! I am enamored with my new car and am so happy to be a part of the MINI family again. I’ve met Kaif before, but had not worked directly with him until this past month. He is an exceptional guy who really listens to what you want in a car and never pressures you throughout. He treated me with the utmost care and made the usually stressful car buying process fun! Go see Kaif at South Shore MINI!

Exceptional customer service from Jackson. I dropped my Mini Cooper S convertible off for routine service and inspection and added a full detail last minute. He took the time to find me a $50 coupon off the interior/exterior detail and get it done as quickly as possible knowing I was a bit apprehensive driving the Mini Cooper S Clubman he gave me as a loaner (it felt too big). Jackson also kept me posted throughout the process. I recommend South Shore Mini for all your Mini needs.

Excellent service. Got me in at a short notice. The quality of work is fantastic and price is very reasonable compared to other premium car dealers. Highly recommended.

Many thanks to South Shore Mini for the great service! Very happy with my scheduled maintenance appointment as usual. Jackson was very friendly and he took great care of my MINI. It’s nice to know you can always count on this dealership! Management is doing a great job. Thanks Ivo and Alex!

Got my new clubman:) Friendly, Efficiently! I will recommend it!

My first experience buying a new car was at South Shore Mini, and it was absolutely great. Kaif walked me through the ordering process for my electric Cooper and was very helpful and communicative. When it was time to pick up my car, all of the dealership staff were super friendly and knowledgeable. The paperwork was quick and easy, I was showed the ins and outs of the Cooper SE (which is incredibly fun to drive), and then I was on my way home. If youre in the market for a Mini, definitely reach out to South Shore - theyre awesome!

I came here to get my car serviced and worked on. They did an excellent job. I needed a new flex pipe put in. I always bring my mini here to get serviced. And a big plus is the loaner car they let you drive until your car is fixed. The workers are also very nice.

Kevin, my Service Manager at South Shore Mini, is such a pleasure to deal with! Always polite and accommodating. My car is ALWAYS ready when he says it’s going to be. I travel from Southern RI to do business at SSM. The team there NEVER disappoints!

Jackson was wonderful. He was very helpful

Great experience. Kevin, service advisor, was very helpful. I asked for a loaner for the 90 minutes and he hooked me up He also did not suggest any extra/unnecessary workWill bring my mini here for service going forward

First time Mini Cooper owner! Best experience ever purchasing a car with Kaif. Low pressure, tried all the models and was very knowledgeable. Then I met my Genius Warren. Went over the whole car in detail and set up my mini before I left the lot! Highly recommended South Shore Mini!

I’ve been in twice now and always a lovely experience coming in. Expensive, but that’s what you sign up for when buying a mini. They explain everything to you in layman’s terms, provide complimentary loaners and are super friendly. I love my little blueberry and want to drive it around till it dies, so I’ll only be coming here for everything my car needs.

I received terrible customer service from the Parts Department at South Shore Mini in Rockland, MA. They treated me horribly and really stressed me out. About a month ago, I purchased a remote key for my 2011 Mini Cooper S for $318. The key was later verified to be defective by another Mini service center and so I tried to return that key to South Shore Mini for a refund. The salesperson and his foreman refused to refund me for the defective key.In preparation for transferring my car to my friend who lives in Colorado, I purchased the key as a replacement for one that was lost. When I purchased the key, the people at South Shore Mini did not bother to program the key for me but instead gave me an instruction sheet. When my friend picked up the car, we didnt want to mess with programming the key for fear that it may cause problems with the one key that did work. When my friend got to his intermediate destination (1200 miles away), they tried to program the key and an electronics module (known as the footwell module) failed which caused loss of electrical power to many components. The car was towed to a nearby Mini dealer for repairs. After the car was repaired, my friend asked the technician at that that dealership to setup the new key but they were not able to successfully program it. They diagnosed the problem and determined that they key was defective. When my friends got to their final destination, they shipped the useless key back to me so that I could return it for a refund. During my encounter with the representatives at the Parts Department, I described my situation to them and they treated me as if I was ignorant (perhaps because I dont speak English so well). They claimed that there was nothing wrong with the key by pulling out the physical key from the remote and told me that I could use that. The physical key portion has nothing to do with whether the remote works or not. Then they also told me that the remote key would set itself up and the procedure in instructions was just a backup. The bottom line is that the key never worked and the people at South Shore Mini refused to refund me for my purchase even though a competent technician at a different Mini dealer tried to program that key and he couldnt get it to work. This has been a terrible experience and I will never do business with that business again.

Super service.Had flat tire at 7am,drove to So Shore Mini . Service Mgr immediately provided replacement tire and sent us on our way to a doctor s appointment.We had tire replacement contract so we saved any large expense for the run-flat tire .Always promptly served and with high quality work.ThanksC Laufen

Once again South Shore Mini made my car buying experience fantastic and so smooth. Luigi is one of the best sales people I have dealt with at a car dealership. The process to order my Mini was so easy and he seemed to be as excited as I was when I picked up the car. Sitting with Alex and Ivaylo was so quick and easy. Even though this was my third Mini spending some time with Warren was helpful to learn about new options this Mini has and upgrades of options since my last Mini. All in all a pleasant experience from start to finish.

South shore mini is a really nice place.. people are super friendly, big selection, easy to get to from the freeway.. just got an oil change and some other work done, even though it took much longer than expected I didnt mind too much because they are top notch. I literally drive an hour to get service here due to the satisfaction of their service.

Fantastic experience. My car looks and drives great. Thank you!

Kevin was very responsive and helpful. I had a positive experience when I brought my car in for service.

Best sales experience ever. I went to the lot to find a pre owned Mini. Scott let me test drive every mini I liked, until I decided on the best one. The paperwork was completed the same day with excellent customer service.

Easy going team to work with, they were clear and went the extra mile to make sure my Mini was in excellent shape. Id definitely recommend coming here for tune ups and repairs.

I was having the annual maintenance on my vehicle. It took longer than expected but the service representative was patient and courteous.

I am very pleased with the service department. The staff are professional, helpful and responsive. The work was done as promised and a loaner was available.

Quick time for booking service. Loaner vehicle readily offered. Ample communication while my car was in for service. Adorable Frenchie roaming around the location.Have not yet had experience with the Sales side of the business here. We have purchased from 2 other area Minis previously. This was first visit at all to SS Mini, and was for Service. Overall - heads and tails above the other 2 nearby locations in that respect. Will only be visiting here for service moving forward. Hopefully will get to experience the Sales side for our next upgrade as well!

Great experience with South Shore Mini. I dealt with Scott, he was very helpful and knowledgeable. I will definitely be returning to this dealership with my business.

Had a great experience! Jackson was great help.

Friendly team that provides great service. Not too pushy, and easy to work with. Definitely recommend working with South Shore MINI if in the market for a Mini!

Couldnt have asked for better service. Even with the limits on parts and computer systems in this COVID world, South Shore Mini was able to fix the Cooper S Convertible and get us back on the road quickly.

South Shore Mini continues to provide outstanding service. They keep you informed, are always on time and consistently professional. They treat my Mini Cooper as if it were their own vehicle. Top notch service at it’s best. If you ever have any questions or concerns be sure to reach out to Kevin or Jamie.

The morning crew Kevin and Jackson at the service dept are top notch at what they do. 👌I would not hesitate to go back again for whatever needs that might come up, repairs, new cars, etc..

South Shore Mini - a great dealership! Very friendly people, no pressure, they are the best! If you’re looking for a Mini, I’d go to them rather the BIG guy, much more personal service.

Staff were friendly and helpful, but there was major miscommunication among employees. one person told me i could get a free oil change with my warranty on the phone, so i made an appointment. when i got there i had to pay full price, if i wasn’t going on a roadtrip the next day i would have taken my business elsewhere. also, an hour and a half for an oil change? lol i don’t think i will be using mini services again.

Great to deal with, fast, and hassle free!

Jackson, the service rep helping us was extremely helpful and courteous in resolving an issue with confusion over tire warranty coverage and original paperwork. Service was timely and fairly priced

Easy transaction. All done over email and phone. Only went in once. On the day I picked up my car. Luigi was easy to work with.

Lovely place. Nice guys work there. However, way way overcharged for my wife’s car fix. Passenger side door issues. Double what it should have cost.

Great service from Kevin in the service center. Honest and straight forward about the work needed. Will certainly go back to them again!

Great service & very efficient.RegardsDave

Easy in and out for servicing. Was able to wait with no fear of crowding in wait area. Staff is always informative and attentive.No appointment but took care of my problem right away!

Excellent customer service from start to finish. Professional! Kevin was my advisor and he was outstanding.

Love this place! Quick and easy drop off, was kept up to date on the status of my car, picked it up a day later all fixed and nice and clean. The service department here is the reason I stuck with MINI on my new car purchase!

I’m very impressed with their customer service, it’s outstanding. There was an issue with my previous service so I had to come back and they went above and beyond to remedy the situation. There’s picnic tables outside to wait comfortably, as well as a big space inside. I will absolutely continue to bring my MINI to south shore MINI.

Excellent experience!! Luigi was attentive and kept me in mind when the perfect car came to the dealership!!

We found a car on Truecar that was at South Shore MINI and contacted them immediately, they offered us a deal via email and I called, at first they said they had the car but that it was being processed and not ready to sell but it was listed on several sites, including their own website as being for sale. Then the salesperson texted me and told me that he could not find the car and that the person in charge of the car had left for the day. He said that the car was for sale and he would call me back in two days as he had the next day off. Then in the middle of the night someone emailed me and said opps the car was sold. My husband called that morning and a different sales person said yes it was there for sale. He asked he wanted to test drive it. He said yes he could come immediately. He then said let me call you back and then texted him an hour later and told him that the car was no longer available because it was going to auction not for personal sale. Both people did not know what they were doing.

Always professional.Kevin is an asset to your Company

Another Great Service Experience at South Shore Mini in Rockland! Excellent Customer Service! Always a pleasure to visit South Shore Mini!

It was a pleasant experience. I wasnt around the area but South Shore Mini where are to work things out. I appreciate the time and patience Thank You!

Routine yearly (5th) service and maintenance visit. They recommended new tires, which were comparably priced to big chain tire stores. Waited comfortably outside at a picnic table. Weather was exceptionally nice for October, so not an issue to be outdoors. When they had questions they came out looking for me. Everyone was wearing masks and anytime an employee got in a car they wore gloves.

Pricey and slow for a transmission diagnosis. Took 2 days because they were busy. Luckily they give loaner cars. It’s also hard to reach them on the phone. Had to call the general line and get answers that way.

Really great team. My cooper is always well cared for :)

This is my third time back to SSM to lease. On my first visit in 2015 I leased a 2 door Mini S. The car sold itself. In 2018 I leased a 4 door Mini JCW. The car was fantastic and the people at SSM are even better. On this visit I am leasing a 2021 Countryman and I am so looking forward to driving it.Before my third visit I asked myself why would you look for a new car anywhere else after the prior 6 years of total satisfaction.

Fantastic Service. I love their professionalism and communication about repairs and cost. True mini enthusiasts. I also like to get my mini detailed at your service center. 5 stars

They have a great group of people working at this Mini Dealership.Kevin knows his business and he makes it easy to work with.Thank you, Kevin

I had a wonderful experience at South Shore MINI. Everything was handled swiftly and professionally. I would like to give special recognition to the advisor that worked with me, Luigi. He communicated with me across several different mediums and was always clear and concise.It is important to mention that each staff member we encountered during our visit was pleasant and welcoming, specifically the gentleman we dealt with in Finance. I couldnt be happier with my experience and my car. Even though the dealership is about an hour away, I will certainly consider returning not only for service needs in the future, but for another lease when this one is finished. Great dealership! Great car!

Super convenient and always professional!

Always flexible with appointments for service. Loaners are always available, spotless and almost new. Very cooperative service team while sales team tries hard to satisfy customers needs. Ready to buy my third Mini from Prime (South Shore).

The service was exceptional from start to finish

I had great experience with MINI service.Easy to schedule at convenient time.Quick service and a good value too.

I continue to lease my Mini - mostly due to the amazing service I get from the service department! Thank you to all of the South Shore Mini Team!

After having it for 6 days and spending $700 the car filled with smoke on the highway had to be towed back!The service person Kevin said its nothing they didIf I could leave negative stars I wouldExtremely disappointed and upset.The end of this remains to be seenI am not hopefulUpdate very happy report that Kenneth Heskett contacted us and really turned this situation around! He worked with us to get the repairs that needed to be done at a very reasonable price in a timely manner with excellent communication. We definitely would recommend taking your Mini to them.

Good experience overall. Pleased with the vehicle and the no haggle pricing. Staff was efficient and friendly. I knocked down one star because of my trade-in valuation. Like all dealers they lowballed and was not really a fair price. While I contemplated trading in and I ultimately did, the price was far below what it should’ve been. But again you’re dealing with trading in at a dealership, so I suppose this is the norm.

I have been driving mini for 10 years. When you buy mini you ll feel special. However, if you go to South Shore Mini for service, you ll be satisfied and get good service. Service department manager and Kevin were always helpful and professional. Thank you 🙏

Very easy to work with, very knowledgeable with the models and options, beautiful facility

Great service. Easy, friendly, prompt. Effortless

The best! Not your typical car dealership. Relaxed, trustworthy, fair, nice people. At this stage in my life I am not looking for new friends. Luigi is the exception.

Although this is a Prime dealership and Prime is basically the worst company ever. South Shore Mini is amazing. I just had to have service done on my Mini and Jackson was very kind and treated me with respect. They don’t overcharge for service like some dealerships and I know if I need anything they are willing to help with my car.

Very easy and simply purchase. The team was quick.

I love this place! Not to mention I love MINI! Everyone here was so kind and helpful, they helped me get to the people I needed to solve the issues I had. After owning a 2010 base model MINI hardtop for a few years it finally broke down and it was time for an upgrade. I took it over to South Shore MINI and wasn’t surprised one bit when I was greeted with the same amazing hospitality. I knew exactly which car I wanted and ended up getting myself a 2015 MINI Countryman S with all the fancy stuff! They helped me so well and made me feel so comfortable especially at a time when I thought nothing else could go wrong. I will always recommend South Shore MINI to anyone who owns a MINI. I love all of you there!

I called to find out the cost to replace my battery, scheduled an appointment, drove a ½ hour to the dealership for find out they are out of stock because there is a battery shortage. If they know they have limited stock than they should make sure they have the proper battery in stock before wasting a customer’s time.

Clean and safe waiting area. Thorough job done by the technician and the Service Manager was very helpful.

With the current Virus situation The service visit went fine as I was the only Service customer In the waiting area.They were able to fix the rear hatch latch and perform a multi point inspection in a decent Amount of time.At the time we bought the vehicle We had purchased an extended Warranty service Contract And I recommend buying one at the time of a new / newer Mini vehicle purchase.I checked in for a 9AM service and the vehicle was serviced and the exterior washed by 10:30PM.

The whole process was smooth right from the beginning. Scheduling, service, and pick up wasseamless. Kevin in service was very accommodating and worked around my schedule.I highly recommended South Shore Mini for sales and service!!