From making a service appointment online(and actually getting the day and time I desired!), to the warm welcome and professional, same-day, service, I was duly impressed. Being 1) new to the area, 2) wary of literally EVERY repair shop, 3) prepared to feel talked over or dismissed, 4) a “new” owner of an older(albeit gorgeous) Jaguar Xk8....I was pleased to feel that I was a valued customer. Dana made every effort to keep things going smoothly and facilitate a simple, but important to me, repair. All in all, a very positive experience.

Land Rover Rocklin was very fast and professional with my vehicle purchase. I will most definitely do business with them again in the future.

Everyone at land Rover Rocklin is awesome. Great service, friendly, and extremely helpful. Of particularly mention, D in the service department, she took great care of us and ensured my vehicle was properly diagnosed and covered under warranty.Also had a chance to talk to sales and look at some vehicles, no pressure, no hassle, honest and overall good experience.

As always thank you for the great customer service. By far the best dealership I have had the pleasure of doing business with. Staff is welcoming and very knowledgeable in the Jaguar/ Land Rover brand. If you need your Jaguar/Land Rover serviced ask for D she is the best and will take care of all your concerns 😁

The staff at Rocklin Jag-Land Rover were excellent. We were looking for a hard to find Range Rover with specific options, and they did a great job keeping us aware of availability, and eventually found exactly what we’re looking for. Adam, Brandon and Kyle were all helpful, friendly and very customer focused.

Love the new site. My service appointment today went very smooth. It was fast and easy. Dana was very nice and helpful. I will definitely schedule my next service here.

From Sales, the the GM, to Finance, everyone treated me with kindness and respect. They made sure I was comfortable and didn’t push anything on me. The trade in and leasing process was painless and very simple. In and out in a few hours! Nick in sales was amazing! I highly recommend going Nielo Land Rover!

This was a completely different car buying experience. Very professional and no high pressure sales. Treated with total respect and dignity, in fact I felt like I was meeting with a group of colleagues who were trying to help me. All car buying should be like this. I will not want to shop elsewhere.

Dee was amazing! She is very professional and supportive of her customers time and needs! Thank you, D! Tracie

Very professional, great communication and service. I will drive the extra hours to come to this service department over the one in Marin County.

BEST customer service Ive ever experienced while purchasing a vehicle. EVERYONE was helpful and transparent. Their pricing is SUPER competitive and they still are open to negotiate. The amount of honesty was overwhelming. I truly felt like family and will definitely travel 2 hrs again to purchase my next vehicle.

Good 7500 service. Thx D and Andy. Courteous. Nice Discovery for my day loaner. Will use this location again

Took my Defender 90 in for some service items. Issues promptly addressed and fixed same day! Amazing service as always

Great Service. Robert kept me informed and was very helpful.

Once again, we had a very pleasant experience purchasing our second Range Rover from Niello Land Rover Rocklin. Nick and Brandon were a pleasure to deal with, we love the “no pressure” sales tactic. We’ll done.

This was an absolute amazing experience at Neillo Land Rover in Rocklin. As buying a car never seems to be a fun experience, this beyond exceeded my expectations. Paul and Brandon were great at getting the price and financing, and Austin did a phenominal job helping us decide on the right choice. There was no pressure and the experience had us leaving with a new car and a new sense of enjoyment from the experience. Thank you Neillo team, we will be back for our next purchase!

D from service was very helpful and Alex that lend me the loaner was kind. Really have a great experience and they took care of our Velar. Thank you 😊

They did a good job but it just took a little bit of time to get the part.

This was one of the worst experiences ever . From the estimate of time to do the job to mistakes on the price. Initially text o me off by $600.00 more I owed to advising me payment could be made over the phone when in fact it can not.

Robert took great care of us. His staff provided excellent service in a timely manner. Many Thanks!

Great service and wonderful associates. Got the entire process done in less than 2 hours. 🥇

I dropped my 2014 Range Rover Sport for a diagnostic for low coolant light and check engine light. The vehicle also had open recall and the air bag light on. The lady “D” was my point of contact for this service. She quoted me $800 and some change for the diagnostic and i agreed to proceed. After few day she called me said that we couldn’t find any coolant leak and not sure why the coolant is low and advised to check for possible Head gasket problem. After I took the car from them to another mechanic and he checked out, he found that there was a broken heart is behind the engine coolant was leaking and it was very obvious and easy to see but unfortunately Rocklin Land Rover mechanics Charge me $600 for doing nothing. Very disappointed I would never take any range rover for diagnostic at this location ever again.

Where do I start!.... Discovery Sport broke down in Placerville on a Sunday June 27th @ 4 pm, temperature 102 degrees outside.I Live in San Francisco... AAA would only tow me 100 miles of which I was reticent as my dealer is British Motor Cars SF.Enter Rob the service advisor at Rocklin Land Rover :-)..... He was AMAZING..... took care ofeverything, kept me in constant contact and got my car back to me by Friday before the Holiday weekend!!....I’m forever in debt to him .... better customer service than San Francisco!!

New to the area. Took my Range Rover in for Service and was greated by Robert Martell. He became my Service Advisor and is exceptional. He has gone above and beyond any other advisor I have ever had. This is my 7th Range Rover and at this rate will not be my last. Highly recommend Range Rover of Rocklin. A+++++

So friendly and efficient. It’s always a pleasure to go there.

Started at carmax customer service was horrible! Drove to Land Rover of rocklin was greeted by Neil, he answered all my questions, helpful, total experience was the best !!!

Service folks are easy to work with and attentive!

Bought 4 range rovers here they take really good care of me. Great service!!

Not known to return calls/voicemails.EDIT: The General Manager Damon Wong returned my call and we had a good conversation about what happened. I understand things happen unintentionally & this was during the whole remodeling & swapping of employees. This was my *first* negative experience with the dealership so naturally, it was easy for me to increase my rating of them once the issue was addressed by Damon. Ive been going to this Land Rover for a long time.

Was taken good care of, the service man was friendly and helpful, above all I’m glad I got a new car.

Took my Range Rover Sport in for a few recall updates. Service employees scratched the inside door panels. Car was in perfect condition until now.

Excilent service, nice staff with positive energy

Incredible! Austin and Richard were kind to my husband and I from beginning to end of our car buying experience. All our questions were answered and I never felt pressured to buy. I would highly recommend this dealership! We are so excited to be driving away in our new Range Rover!

Great service! Friendly staff!

Sorry to say service was incomplete vehicle did not get repaired for why it went in I was promised a loaner car and told they had none service technician did a incomplete job hopefully I will not have to go back to them

Great Vehicles

I recently purchased a 2020 Defender X from Land Rover Rocklin. I had an incredible experience working with Pete. He was very helpful, responsive and aggressive in finding the Defender X that I wanted. I would highly recommend buying a Land Rover from Land Rover Rocklin and working with Pete!

Would like to applaud the attention we received from Leo Alaniz on a drop-in visit to peek at some of the 2020 Land Rover Discovery’s. Leo had stopped what he was doing and gave us a thorough overview of the discovery we were interested in. We took it for a test drive and decided to purchase. He was efficient with the paperwork, friendly and even offered up a great lunch spot while we waited for the financing department to catch up. Not once did he pressure us or give us a hard sell. Also enjoyed chatting with Richard the Sales Manager and thought Andrew was especially courteous and helpful with the loan docs. All in all, a great experience at Rocklin Land Rover.

Good service, great prices.

Friendly and efficient service!

Great service, even with the current construction. Dianne was our sales representative. She was informative, friendly and patient.

I was treated with courtesy and respect by salesperson Neil even though I wasnt there to buy a Land Rover. My vehicle was fairly priced and clean. I was impressed with the range of additional products and services that were offered at the time of purchase. The waiting area was comfortable and stocked with courtesy beverages/ snacks. I love my new car and would recommend this dealership and salesman to anyone.

Service rep Dana and Service Department, thank you for prioritizing service on my car and for being accommodating!I dropped off my 2018 Land Rover without an appointment due to a check engine light and loss of acceleration power. I needed the car back next day to drive home to LA. My car was serviced and fixed in one day as requested. This prompt fix saved my trip. I also appreciate spotless car wash as my car was covered in dirt from the recent dirt road trip. Absolute pleasure to own a car knowing I can always rely on excellent customer service. Thank you!!!

Prompt service

If you want condescending conversation with a big smile...this is the place! I would give it only 1 star but I did have a great experience with another women in the service/sales building. The condescending attitude was so bad I can’t give it a 5 stars because we want to take our service elsewhere, if possible.

Wanted to get sidesteps for my car.was quoted 1100 over the phone and in writing.when I went to have it installed, turned out the person that quoted me made a mistake.it was actually closer to 2000 !it was a shocker, but we ended up having it installed and paid for it because we needed it.I was given the number of the general manager- who wasn’t available that day. couple of days later, he called me and allowed for the mistaken price!Given that we had already paid for this and it was installed -I was not expecting it and it was much appreciated! Great service and great personal care-specially given they were going through construction issues and covid shut down issues!!

We just purchased our first Land Rover at Land Rover Rocklin. It was such a pleasant experience, from the test-drive the new LR4 ourselves, to the demo of the car going through slope/bridge by the sales gentleman: Robbie. We highly recommend Robbie as hes been patient and great from the very beginning. The whole purchase process was also very smooth and quicker than we thought. What an excellent team here at Land Rover Rocklin! Two thumbs up!

Great customer service. Thanks Brad for always making sure we are good to go. It has gotten pretty busy here over the years. If something is wrong best call asap and try to get in. They will be upgrading the building so hoping that will help. Other then that over all service has been great!

Just bought a Discovery Land Rover, what was great is that they were closed and the young lady stayed with my wife and helped her make the right decision to purchase it. Cant wait to see what the service dept is like if needed. Great vehicle

An amazing dealership! Richard Huth was extremely helpful in helping me get a vehicle that I had searched everywhere for. Communication with this dealer is one of the best I have ever experienced. I highly recommend them!

The quality of work are just below average, went in there for service because I have a windshield rattling problem, they said they fixed it, but it comes back again a day after I got my car back. Asked for a system update for my parking sensors, but they mess up the apple CarPlay and I have to wait even longer. I’m tired of going to this dealership with always fully booked for at least a week, I’ll choose the one in Sacramento from now on.

The best!! 🙂👍

The service department is the best Ive encountered! Matt and Brad really work to make sure that the customer is treated with respect and professionalism. They stand behind the product and go the extra distance to ensure things go as they should.

Phenomenal service all around. We worked with Sean who I haughty recommend. We had interactions with many other employees and being a critical former salesperson as well as a mom if 3 who likes to streamline we were so surprised at how each aspect of the company is awesome! If you do work with Sean he is young but is the best!

In the age we live in, unfortunately technology issues abound with the cars we drive. Same is true for Land Rover. However, the service dept at Land Rover Rocklin is just outstanding. Courteous, prompt, and very knowledgeable. Couldnt ask for more. Thanks guys and gals!

Ive bought many vehicles, including another Range Rover and this was hands down the BEST experience Ive ever had. I found exactly what I was looking for thanks to Jeremy Drebin. He listened to my needs and matched them perfectly. We test drove the car and he got me through the purchase fast and easy with no pressure. This was by far the easiest vehicle purchase Ive experienced. I highly recommend this dealership and definitely ask for Jeremy!

Very nice genral manager and very helpfull

I recently purchased a Range Rover Sport. My experience with this dealership was amazing and far exceeded my expectations. The sales representative Jeremy Drebin was so helpful, knowledgeable and made me feel like I was his top priority. He went above and beyond making sure my needs were met and that in the end I would have the car of my dreams. After I made my purchase, Jeremy followed up to make sure all my questions were answered. I highly recommend this dealership and will definitely go to Jeremy in the future.

Horrible Place I took my car for service for a knocking in the engine. They fixed it after four weeks they said it was supercharger . a month later I was back for the same noise .same repairs supercharger was bad again !I went to pick my car up to find out someone in service wrecked my car they sent it the there body shop and five weeks later I got my car back. And after driving it for a couple weeks it’s knocking again

Diane was great. Very responsive and helpful. We are outside the area; so her efforts were greatly appreciated . We would do business again.

Its like any other car dealership. I purchased the car got a quick tutorial on some of the key points. The salesmen did respond by text which came in handy. Ive heard they have a great parts department for when I add on the roof rack.

Great service, manners and follow up! We were travelling from out of state and needed to haul a trailer. However we didnt realize our vehicle didnt come equipped with everything needed to tow. These guys (Kyle) managed to fit us in on a Saturday and get us all fixed up. We are so appreciative. Kyle is on track to deliver top notch service to his clients. He even followed up after our trip to make sure everything went off without a hitch. Thanks so much to him, the service manager and the tech who helped us out.

2nd purchase from this dealership and both of my Sales experiences have been fantastic. John initiated our order and followed through delivery with excellent communication, follow up and professionalism. Highly recommend. Great group and very easy to do business.

Weve been taking our Range Rover to the Land Rover Rocklin for services for years and trusted their service dept to help us maintain it. When it was time to purchase a bigger car (to fit our growing family) we checked out Land Rover Rocklin. Jeremy D. (our sales rep) and Richard (sales manager) made the car buying process very simple and stress-free, from working with our trade-in, to simplifying the financial paperwork. They did not pressure us to buy, and gave us the extra time we needed to make sure our decision was the right one, and it sure was! Jeremy was great at working within our budget and help us get the car we wanted. We also had our three kids (ages 5, 3 and a newborn) with us at the dealership so they made sure the sales process was as quick and simple as possible. Never imagined buying a car would be like this!

I dont know why there are so many good reviews? I had a very bad experience there with service department. I told service manager Matt Wetterland I will write review about there service and he told me go ahead like he didnt care. I thought customer satisfaction is their priority, buy I guess is not. I will never go back to this place for service again.The reason why I came there, is just to replace the battery, witch I bought from them a year ago and I still have a warranty on it. I told them if car parked for about 2 hours, car will not start, battery is dead.( I have a 2012 Range Rover Sport) Battery was completely removed from car and they checked and charge was 80%, and manager Matt told me we cant just replace a battery, we need to check vehicle first, maybe its not the battery, you need to schedule appointment for that (next available in 2 weeks). I asked him what I need to do then, jump car every time when I stopped next 2 weeks, and he said (unbelievable ) I guess so. WHAT A SERVICE. And in end of this conversation he checked battery (about 5 min later) the charge was 65% (battery was removed and nothing was drained battery) Even my 7 years old son understand its a battery, but not service manager Matt Wetterland.So dont buy a battery from them. To replace a battery with warranty, they gonna charge for checking your vehicle 3 times more then a new battery.WILL NEVER, NEVER BACK TO THIS PLACE.

I have bought two cars from Land Rover Rocklin and in both cases had a great experience. Kevin Morrill was the salesman helping me and he did an exceptional job. He has even called several times since I purchased the vehicles just to check in and make sure everything was working right and to make sure I was happy with the cars. I would recommend Land Rover Rocklin to anyone considering a Land Rover.

I purchased a pre-owned Toyota Land Cruiser from Rocklin Land Rover and my experience was fantastic. It was a complicated, long distance sale (I live in Massachusetts) and Martin the salesperson assisted me through every step from the inspection to delivery and I found him to be extremely honest and attentive. As would be expected with a long distance sale, several issues arose which Martin helped me solve quickly, efficiently and with seemingly endless patience and constant communication. This is the second experience I have has with this dealership, the first being when I used their service department a couple of years ago which was also excellent. I would highly recommend this dealership in general and Martin specifically.

My daughter and I had a great experience working with Neil Oldham and Sales Manager Richard Huth. They paid attention to the requirements we had for this to be a great buying experience. They spent quality time listening to what we wanted to achieve in terms of the purchase/lease and were very helpful in getting the deal done. This was the easiest purchase experience I have had with getting a new car.

If you are in the market for a used car or new Niello Land Rover is the place! We purchased a 2015 Cayenne Diesel from Dianne & Richard (sales manager), the treatment during the purchase process was like none other. They both exceeded our expectations from, the honesty, to the value of the vehicle, and transparency of the transaction that is not common in the “car business”. Both Dianne & Richard are the ones the car dealerships need more of! We highly appreciate all that was done. Go visit Niello Land Rover if you are in the market for a vehicle you will not be disappointed.

Easy to deal with. Friendly

Jeremy D. was our sale rep/counselor.....his approach was lay back and supportive through the whole process.....It was new experience of no pressure for a deal....we were delighted with our vehicle and the purchase price........The finance manager Rich...was also supportive and help us to get to our goal.....it was actually fun to meet these people.Coach Z96/2004US Greco Olympic Staff

If you are going to buy a Land Rover this is the place to do it, no pressure, really knowledgeable staffand a great track in the back to prove the off-roading skills of the brand.It was well worth the drive here to buy our new LR4 and we will be back in a few years to replace our other car. Thanks Richard for getting it done!

Great sales staff, friendly and knowledgable. Got me a nice deal on a preowned vehicle and finalizing the purchase was fast and easy.

Ive never met the level of customer service that I was given here. Thank you to Brian (sales), Brian (management), and Kevin (finance guru) for going out of their way to make sure I was super happy.All of my future vehicle purchases will start within the Niello family and then move outside if they dont have the brand that I happen to need at that time.I often consider myself one of the most difficult customers to please - I can be difficult and I am very aware of this. Therefore when I called these guys with what I thought was going to be a difficult situation post-purchase, they handled it in a manner that I did not expect - which has led to this raving review!As far as my family is concerned, these guys are the only show in town! They treated me so well that I almost just want to go up there to buy another car as a way of saying thank you!Special thanks goes to Brian (management) for taking my personal phone call on his personal phone while he was on vacation with his family to help facilitate the difficult situation I found myself in.Being a business owner myself, I have to honestly admit that I have learned a thing or 2 about how to treat customers from these guys.Customers for life,The Haney Family

Wow! What a great experience my husband and I had buying a LR4 here! Working with Zach Mongstron was the best. He was very knowledgable, professional, and able to solve any issues that came up during the sales process. He had excellent follow up, and he was patient as we made our decision. His cheerful disposition actually made buying a car fun! Zach also coordinated the delivery of our new car, which went smoothly. This dealership is awesome. I highly recommend Land Rover Rocklin and Zach Mongstron!

Always a pleasure, even if stopping in to browse the new inventory. The service department is the best.

Jim is the best adviser and helpful person for your range rover services

Niello Land Rover in Rocklin is very helpful and they strive to do all they can to satisfy their customers..

Great customer service. Parts & service departments are open early in the morning on work days.

Found this to be a much better experience than my previous vehicle purchases. thanks Sean and kevin

Great staff, selection

The best experience ever with Land Rover dealership. They changed faulty turbo on my range rover evoque in no time and did a very good job.

I bought a Land Rover Evoque from Niello in Rocklin, and their salesman, Kevin Morrill, was absolutely outstanding. He went above and beyond to ensure I was completely happy with my choice of car before I made the final purchase. The day I was able to pick it up was phenomenal. I was made to feel like this was a special occasion and I drove out of there beaming ear to ear, extremely happy with my choice. Kevin just made sure that my buying experience was seamless. No buyers remorse here...nothing but absolute satisfaction. Highly recommended!

Best cars in the world just wish i owned one

Being lucky enough to have experienced the service offered by The Four Seasons, The Fairmont, Raffles, Singapore Air, Neiman Marcus, etc., I feel I have a bit of perspective on what constitutes world class service. From outset to completion, and all in between, Land Rover Rocklin, Kevin Morrill and the rest of the team embodied the highest level of customer service based on any metric. Thank you for making my experience seamless, enjoyable, stress free, and top notch. Oh yes, the vehicle is awesome as well.Cordially,Craig F. Ashton

Best service youll ever get

Best Land Rover dealership and factory service center in California.

My husband found a beautiful Range Rover that met my criteria on the Auto Trader website at Niello Land Rover in Sacramento. He talked with Jeremy and made arrangements for us to drive in from Reno, NV the next day. Jeremy was so helpful and immediately made friends with our 9 yr old bored son. In fact the whole dealership made sure our son was entertained while we drove the car and talked about our finance, warranty & purchase details. Jeremy was very professional, friendly and knowledgeable about every detail along the journey to purchase our awesome pre-owned Range Rover! Jeremy and his associates have made numerous follow up contacts with me to make sure every detail has met our satisfaction with our auto purchase. It has been a month and we are thrilled with our Range Rover! Kate Kesler

No pressure pricing. Antoine was great.

Having purchased our last car from Niello Acura, (a good experience), we decided to shop Niello again, making the Rocklin Land Rover Dealership our first stop. Upon arrival; we were promptly greeted by Richard Huth (sales manager). Richard immediately made us feel at ease. He asked the right questions, to access our needs, and teamed us up with a particular salesman, Jeremy Drebin, that he thought would be the best fit. Boy was he right! We immediately found Jeremy to be knowledgeable, professional, and courteous. (all the qualities that make a great salesman). He showed endless patience as he educated my wife (it was going to be her car) on the Land Rover difference (it is our first one). She drove the Evoque, Range Rover Sport (V6 and V8), before finally deciding on a beautiful Range Rover Sport V8. During this whole process (which took about nine hours over two days) (mostly because of our indecision (too many beautiful models), Richard Huth continued to check in and help. (just the right amount).What an amazing experience! I just cant say enough about Richard and Jeremy. My wife and I used to dread shopping for a new car; not anymore. You can bet that we will recommend Niello / Land Rover to everyone we know, as well as return for our own future needs.P.S. My wife absolutely loves her new Range Rover!

Exceptional customer service.

I receieved the most amazing service from Kevin Morrill at Land Rover Rocklin. He is very efficiant, has great follow up and is genuinely fantastic to work with.

We had been to a Land Rover dealer in Colorado while visiting our sons and were told that there were no Land Rovers available for six months. We needed a car so decided to shop other manufacturers SUVs. We were next store to Niello and decided to pop in and just take a look. We met Jeremy and he took us for a ride in a used LR4. Because I would be the primary driver my husband let me drive first. After a day of test driving other SUVs and 20 years of driving another model of SUV I had no idea what to expect. I pulled out of the driveway, accelerated up the hill and I was sold! After a trip on the freeway, a tight turn around in a parking lot we headed back to the showroom. Jeremy was informative, knowledgeable, easy going and no non-sense. We then found out that in fact Niello had availble to them from the manufacturer in the UK just what I wanted. Signed a paper and then the 3+ week wait began. IT WAS WORTH IT! Since we live 90 miles north, Jeremy sent regular emails to keep us updated and informed. When our car was ready for delivery, I walked in and everything was ready to sign. Only one problem, my husband wasnt with me and because he was on title, he needed to physically sign the papers. No problem for Niello. Jeremy and Richard had a driver follow me in my new LR4 to our home where my husband signed all the papers and off the drivier went. This was hands down the best experience in purchasing a new car. No pressure, no intensity, well organized, and friendly. Highly recommend!

Niello Land Rover Rocklin takes the car buying experience from painful to wonderful in a low pressure, non-salesy environment. I have always had great experiences with the Niello dealerships; I bought my last vehicle from Niello VW and had it serviced at Niello Audi. Ive also had great experiences with Niello BMW. Niello Land Rover Rocklin stayed true to the phenomenal service that I have come to associate with this family of dealerships and took it to the next level. It took a few weeks to track down the specific vehicle that I was looking for and they communicated with me the entire time, making sure that I was never left to wonder what was going on. The remarkable team made the experience feel like working with friends. Julian and Richard made this experience stress-free, easy, and fun - even the financial part! Ive never had such a painless and quick signing experience. I have to second what a previous reviewer said: If you want an exceptional Sales Guide who will not only get the job done but laugh and enjoy the experience, see Jules!! I would recommend Land Rover Rocklin to anyone looking to buy a new or new-to-you car... these guys are truly awesome.

Great staff and service

Excellent service. High prices.

Excellent staff and service!

Always great service

Great service...

Stuffy stuck up place...oh its Rocklin..what a joke!!