The team always makes me feel like the only customer getting service. Great to see Dave back at Porsche Rocklin. Dave made me feel like an old friend he hasnt seen for awhile and were just catching up. They keep my 2008 Cayenne in great condition.

This place is amazing, called on a Sunday about 1p as they close at 5, to check out a Mercedes that they had in stock as I am nearly 2 hours away, they did everything they could from the phone call all the way to leaving the lot. They could of easily told me to come tomorrow or someone will get back at you, as the day was getting late, they went outside and made sure the car was still available for purchase before driving down. Got there the process was super easy, the whole team is super friendly, my salesman Dylan bell did everything he could to make sure everything go smooth, felt like home the time I was there, would definitely recommend anyone getting a Porsche or a car that have to offer to go by, they don’t judge you and they treat everyone equally, nice place

I’ve actually avoided Rocklin Porsche since owning my first Porsche in 2003. Always had very subpar service on the customer service side. This is the first time ever service was fantastic. I don’t know what’s changed but what a wonderful change. You guys actually care about your customers now. I will highly recommend you for service now. Truly appreciate the level of service now.

I am always pleased with the Service Department and the care they exhibit while maintaining my 911 Turbo S. I wholeheartedly recommend them!

Great service from Tim and the team getting some work done post purchase. From scheduling to completion things went quite well. Picked up the car and all was done as promised. Thanks Tim and the team!

Excellent service and additional assistance with Porsche Car Connect ! Thanks for all the help and a very clean car!

We had a seamless experience buying the car I’d dreamed about since I was a kid. I’m happy with every aspect of the experience.

I had a engine water leak, the service advisor, told me, it would be week before they could look @ my Porsche. The General Manager said, Larry what’s wrong, I said, “ I had a water leak”. He said, “Take Larry’s car and see what’s wrong”. Niello Porsche repaired my car so I could continue in the next two PCA regional Zone 7 Concours d’ Elegance and Car Shows.Great Service *****

This is a very nice place, with very competent and nice people. However, I think it takes too long to get a service appointment. If one calls the moment your car tells you that you have 1000 miles before service is needed, you might get in before the 1000 miles is up. Most likely you wont.

I was really shocked by the amount of care and attentiveness to detail showed by the service department. We live about 3 hours from Sacramento. The dealership (with special accolades to David Welling) made sure everything worked, where the diagnosis could be done from a distance, the parts acquired and coordinated with the tow truck driver’s arrival and the mechanic schedule. I would leave 6 or 7 stars if Google would allow. Thanks to everyone in the service department for an unexpected and very delightful experience!

Great customer service and very friendly sales staff! I’m going to recommend all my friends, family and clients to Porsche of Rocklin for sure!!!

Excellent job by Timothy Carlson in Service. Very pleasing and knowledgeable. Felt like I was in good hands.

I arrived to my scheduled service appointment and was informed there were no loaner vehicles available after driving for some distance expecting a loaner. This news was disruptive to my scheduled appointments that same afternoon. Fortunately a loaner vehicle came in during our discussion and was promptly cleaned and assigned to me allowing me to make it to my afternoon appointments. Very thankful for the courtesy and respect by the service technician Tim who remained polite and friendly even during difficult discussions. Thank you Tim from Rocklin Porsche for your respect and courtesy!

As always....excellent and seamless visit.

Bought a 2009 Porsche Cayman S, my dream car. I was about five years old when I decided that I wanted one day to buy a Porsche. Finally, at age 42, I was ready. I looked far and wide for a 987.2 with limited miles and found it (12k miles in change). The major challenge was that I live in Gainesville, Florida and Rocklin is in California. The Porsche Rocklin guys new exactly what to do and everything I needed to do, I did from my couch! It was the easiest car buying experience for me.

Referred a friend here who lives out of state and was looking for a 911, but having a tough time with his local dealers.The Sales Manager Kyle Cristian truly went above and beyond, not only with getting him financed, but also engaging the lender to get a more competitive rate. He said Kyle was very patient every step of the way as they negotiated the details of the deal and he even made the offer to pick him up at the airport when he flew in!After hearing how my friend was treated, Id have no reservations about referring someone to them and would definitely encourage you to visit their store if youre in the market for a Porsche. In a sea of mediocre car dealers, the experience at Porsche Rocklin stands above the rest.

Bought a brand new Car from here about 2 months ago for over 116k start having issues with check engine light on and some other Cosmatic issues that shows poor quality took Porsche about 6 phones calls and 2 months to finally tell me that Can take in my car in about 6 weeks from today because they don’t have a loaner car!! Which I do believe it’s not my problem. I understand that all business are suffering due COVID but that doesn’t mean you don’t think outside the box and rent cars for your costumer.check this picture rear emblem adhesive melted away 1 week after I bought the car!!

Inquired about a vehicle one day and they delivered it to me the next day. Ridiculously smooth, easy, professional transaction from start to finish. I highly recommend this dealership to anyone looking to purchase a vehicle or trade in their vehicle.

I am very impressed with the experience i have encountered at Porsche Rocklin, not once, but for the last 5 visits in the last 24 months, they are world class.Highly motivated, very positive and very well trained team that tries very hard to exceed your expectations.They say what they do, and do what they say.Kudos team Porsche RocklinThank youWyatt

Appointment scheduling was super easy online and scheduling availability for my oil change was excellent. Tim in Service was friendly, prompt, and professional. The check in and check out process was faster and easier than any dealership service center I have ever dealt with, and my car was nicely washed as a courtesy. Very happy with my service experience with Niello Rocklin Porsche!

Niello Porsche is a quality organization and a very pleasant place to visit. Their work on my car was thorough and explained completely.

Had a phenomenal first-time car buying experience at Porsche Rocklin. Lee Perkins is the absolute best - such a positive guy. He put me at ease through the whole process. I learned so much about Porsche and never felt like I was being pressured. I highly recommend checking out Porsche Rocklin!

Lee was amazing, start to finish. He was kind and always answered all my questions. I would definitely buy a vehicle from him again.

Everyone at Porsche of Rocklin is top notch. They will take excellent care of your car.

Jerode was awesome. 10/10 recommend this place. I drove 7 hours to get there and was not disappointed.

Dave at the service was very helpful and courteous. Alex gave me a Taycan loaner to drive. It was an amazing electric car, drives better than Tesla !

Had emergent situation [ over a weekend ] was Very Fortunate to deal w/ Service Specialist, “DAVE” who was excellent in every regard -particularly keeping me updated on status, auto conditions & potential issues that may arise & need attention down the road . 5 - Star Review is **Definitely Warranted**! Re Our 2017 MACAN GTS . . . phil birney

The moment I arrived and stepped out of my vehicle, I was greeted by Lee. He was courteous and asked me what brought me in. I told him what I wanted to see and the rest is history. Not only was Lee extra courteous, all of the staff was welcoming and kind to my 2 children. Anyone with kids, knows it can be extremely hard to car shop with a infant and a toddler. All of the staff was accommodating and kind. I have been to multiple dealerships in Roseville/Rocklin and received terrible customer service. So my expectations were really low when coming to Rocklin Porsche. But they really showed me that there’s still company’s that value customer service l. Thank you Porsche Rocklin!

I love the service and waiting area. Good people. I would have given it 5 stars but they were not able to fix my tailgate foot switch.

Dave was amazing. Grateful for the clean loaner. Appreciate the referral for the rim repair too. You’re the best!

Service was on time, waiting area great (got my work done on Niello wireless), all in all great service experience.

Great experience buying a Macan GTS. Alex and Davoot were very professional and made my deal easy especially buying sign unseen and shipping it to me.

Needed smog check on a car that had been sitting for long periods of time. Oerformed the service flawlessly.

Went in for my first major service at Porsche Rocklin. Pleasant experience all around. Tim is a great service manager.

Friendly, efficient, and thorough work. Always a pleasure to deal with.

Excellent, easy to work with, very friendly! Would definitely come back again. Dropped car off in the morning, was ready in the afternoon.

Not my best service experience at this dealership, I think they are going through some changes and struggling with parts supply challenges due to Covid. All understandable and I’m hoping they work their way back up to their normal stellar service!

I tried to schedule service via phone, online chat and.voice mails for two weeks, they wont respond. It.this point I think they are somehow avoiding me for no good reason.I am disappointed that there is no other Porsche dealers in the Greater Sacramento region. I have to now take my business to the Bay Area dealers, who are very responsive but does require a trip.that I would normally avoid.I have a few.doc friends who were looking into Porsche based on my rave review of the cars but I must say I wont advice then to go with the Rocklin outfit bases on my experience. Its a shame that a premium car doesnt come with a premium dealer.Ill let Porsche, America know they need to have some checks and balances when giving monopolistic dealers their trust. I highly recommend you look elsewhere if you are going to want quality communication and service from a premium car dealer. Niello Porsche aka Porsche of Rocklin let me down. Wont recommend it!!!

It has been a pleasure working with John McManus. From the first phone call, he was professional, courteous and knowledgeable.He has impeccable follow-up as was witnessed by his return texts & phone calls. I was greeted pleasantly and walked around the vehicle as he went over every detail. He even ensured the vehicle was cool, clean and ready to go.John has a great ability to make the customer feel comfortable and is very gracious. He made every effort to get to know me, my needs, and how the Macan would fit into my lifestyle.The purchasing process was streamlined and about as easy as you would want it to be.Overall, my impression with John was excellent! I would highly recommend him to anyone looking to purchase a Porsche.

Very clean, organized, friendly dealership. Great customer service. I will definitely use this location again!

Porsche of Rocklin is a dealership that I’ve been doing business for many years. They are a very professional dealership that provides excellent service and good customer satisfaction.The only negative aspect is the rather lengthy time for an appointment to service my car.I have never experienced a service in which a problem wasn’t resolved.

Fantastic dealer! David, Ryan and Louie have the service department running like, well like a Porsche! Best dealer service experience ever.

Beautiful dealership - this is a pic looking from the waiting room into service. Not a bad view at all!

Excellent care and customer service, Dave Welling was a pleasure to work with. All work done on a timely basis.

This where I bought Stu.. there service department is GREAT!!

We felt that Alan Lessa the sales person who help us with ordering the Porsche Macan went out of his way to keep us informed and up to date with the schedule to produce the car and shipping schedule.

Great experience with my Porsche purchase. Jason Lau was very professional and kept me informed all along the process. Highly recommend Porsche Rocklin and Jason.

The dealership was excellent by ordering lyft and getting tpms fuxed.

Quick and reliable service. On time with my appointment and had me in the road when promised

It was good experience, now i am ready to fly .

Everyone I dealt with was friendly, competent, and professional, making the buying experience a true pleasure. There was no pressure of any kind and everyone including the sales manager, finance mgr., Porsche experience mgr., and general manager showed a personal interest in assuring I had a great buying experienceAnd the car wasnt bad either. I was fortunate to purchase the first Taycan 4s in the area.Working with Lee Perkins was a special pleasure. The car had a long lead time and Lee was very patient as I called him often for details and updates. I am pleased to say that not only did I buy a car but also gained a new friend. You will be very pleased if you have the opportunity to work with Lee.

Waited 3 weeks for an appointment to change my brakes and after driving 45 minutes to get there I’m told ‘WE ARE SORRY BUT WE DONT HAVE THEM IN STOCK’ after a three hours of being there for an oil change. I feel that this is unprofessional customer service.

Porsche Rocklin is always 5 stars when it dimes to service. Love those guys.

Hard to get through to make an appointment and Have to wait awhile to get appointment but service advisor Ryan Hansen was very efficient and helpful~

Always friendly, efficient, accommodating, and do great work. Although we live most of the year in AZ, we leave our servicing until we’re back in CA.

I had a TERRIBLE experience with this dealership. I inquired about trading a perfect condition (and very valuable) Toyota TRD Pro truck for a used Porsche 911 they had for sale. The salesman was confused and thought I wanted to buy the 911 and keep my Toyota loan--so of course--the banks said no. When I tried to clarify the situation, NOBODY would respond to my emails--including my salesman, the used car manager, and the sales manager. I bought a brand new Porsche Cayman a couple of years ago from Prestige Porsche Audi in Denver, and they treated me with respect and courtesy. If this dealership decides that you are not worthy of a Porsche, they will not give you the time of day. I could not be more disappointed in Porsche Rocklin. There are a lot of Porsche dealerships in California--do yourself a favor and go to one where they know how to treat potential customers with respect.

We had an excellent experience with our salesperson Alex! She was amazing along with the whole staff that we met thru our purchase process! She went above and beyond delivering us the car! Excellent experience!

After having my car serviced, Porsche Rocklin didnt reset the Service warning message. They are making me reschedule a new appointment to reset the warning message hopefully next week.

Porsche Rocklin is a great place to buy a car. Sales team is very courteous and not pushy. They also sell used cars, which are not sports cars. So keep a lookout for a good deals.

Two days to get service done. After service the “need service” warning is still on.

A+ experience at Porsche Rocklin! Fantastic service, reliable and trustworthy.

Absolutely incredible dealership filled with the kindest people. No matter what brings you in, they will treat you with the utmost respect and hospitality. I live 3 hours away from Porsche Rocklin and I will happily make the drive for all of my maintenance and Porsche needs.

Brought in my 2010 Carrera for PDK service. A Bay Area Porsche dealer wanted to replace everything and keep car for 2 days at cost of $1700+. Car only has 29k miles. Niello service said no need to replace pan and filter. Just a flush and fill. Parts dept did not have drain plug so they over night shipped it. I had to have have car back in one day. They put fans on PDK to get proper temp. Very pleased. I gave 4 stars only because the drain plug wasn’t ordered. Would’ve been 5. Next time-r

Always a pleasure doing business with Niello Porsche. The Rocklin team has exceeded my expectations on all levels.

Prompt service. They went the extra mile to address my concerns and resolve my problems.

Previously bought a car here, overall customer service is horrible. Came back to look at another Porsche and I wouldn’t even waste my time buying from this dealership from the experience we had.

Very helpful and knowledgeable service advisors.

Half truths and poor service.Purchased used Boxster S and were promised extra key, only to find out that extra key meant uncuut-key and without car+key programming to be done for extra $300+. I dont know about you, but an extra key to me means an extra key that works on the car, not an extra key that does nothing. I have teenagers - I dont need more word games from salespeople. Needless to say, we declined the extra key.As part of the purchase we requested to have car delivered to Chicago about 6 weeks after purchase, to avoid snow and have someone complete hospice in our house in Chicago (who passed away peacefully a week after the car came in). After the funeral we started to drive the car and immediately found several issues.We brought the Boxster to our local Porsche dealership who confirmed our initial concerns. At this point we were told that the repairs would be covered - not partially covered - but covered. Our local Chicago Porsche dealer can confirm the obvious poor communication and service from Niello.As the bills got higher the story from Niello changed - Within 45 days of receiving car we had over $6000 in repair bills - and were now told that it was not covered under 45 day warranty since 45 days had passed from the time of purchase - even though they had it in storage for about 6 weeks, and we only had it 3 weeks. This is in spite of being told that we would have 45 days to get any repairs needed. We are planning on filing a complaint with Porsche USA at this time.Fwiw, Im from the Sacramento/Granite Bay area. Ive had poor service but this is a new low. My Porsche owning friends in Folsom and Sacto are also dismayed by the poor service.The service people at Niello have been very wishy washy over the last few weeks - unanswered calls and misleading conversations. Both my wife and I have noticed this. Our BS meter has been going off since the start. At this time our Boxster has been at our local Chicago Porsche dealership for over a week, who say that Niello didnt return their calls. We finally pushed though communication to hear that the 45 day window has expired since the clock started at the time of purchase and not delivery. Do I need to remind you Niello that we asked to delay delivery, and that you said we would have 45 days to drive the car under warranty? What is going on there salespeople Alan and Kyle? Is $6000 the price of integrity?To anyone thinking about purchasing here, please consider buying your used Porsche elsewhere!As far as Im concerned - Niello Porsche gives you the minimum of service you pay for!Sincerely,E. Conti MD

Great and thourogh service!

Really amazing dealership and the salesmen are very friendly and courteous. You could get lucky and spot a Porsche Cayman GT or 918 Spyder getting worked on in the shop.

Amazing experience! The Niello Porsche team was very welcoming, knowledgeable and courteous. Ben was a pleasure to work with and I highly recommend him as a sales consultant. This is my first Porsche, the car I have wanted since I was 10 years old and the Niello team made the experience one in a million. Thanks again Ben!

Visited this location on three occasions with the intent to purchase a Taycan. Each visit we were never greeted. Instead we had to seek help. Horrendous customer service!!!! Can only imagine what we would have dealt with if we purchased from this dealer. We drove down the street one block to Tesla purchased a vehicle for almost half the price, better performance and range. Tesla over Porsche Taycan all day every day.

Just visited and the salesman Jason was as smug as could be. What a turn off. I can only hope the rest of the dealership stuff is not as condescending. Not going back there.

Great service, even buying a used car. Drove up from Oakland to purchase here. Highly recommended.

Worked with Zach on placing a new order for a 992 Coupe S. He was very responsive and provided great service. Nancy was also very friendly and knowledgeable. She was very efficient and fast with getting a 992 allocation locked for me. Though I wasn’t able to fulfill my order with Zach & Nancy due to some unusual circumstances involving another dealership that needed to be worked out. I would highly recommend working with Porsche Rocklin. Especially with Zach & Nancy! My next buy will be with this dealership.

Great cars, service and pricing!

Neillo team worked together to make the deal happen and get me to my flight on time.

Very happy with my new car and the service I received.

Great attentive service!

Everything was great, service, professionalism and workmanship

Very nice staff, zero pressure. They want you to get exactly what you want and they let us look at several vehicles.

Love to revisit this location. Tim Carlson was so very helpful the other day when we had to stop for a small fix for our Boxster.

Great service. They are fast and extremely efficient.

Very helpful staff and really nice selection of cars..

Lee went the extra mile to get the deal completed.

Purchased a 2018 Panamera Turbo back in October 2017. The sales team were great!! We have had several problems with the car that were covered under warranty, and usually the service team is responsive. Im unsure if they are too busy for me at this point, but they have had the car for almost two weeks and it has been a bit difficult to have them keep me in the loop. This has been a chronic problem before too. Very frustrating!

We did a test drive. Vehicle was very nice. John was our rep and he was wonderful, not high pressure.

Great service, no pressure to upgrade. I was just getting a spare key for a used car. Not their biggest sale of the month, but treated as if I was buying a GT3. My man Zach in sales is a joy. Worth the drive from midtown

These guys are top notch! Excellent service dept in particular, Dave Welling. Hes completely on top of his game and ensures youre getting the best in all respects for your baby. If I owned a dealership, Id steal him.

Outstanding results from the service department and everyone was super helpful and friendly.Update...I returned to get another issue solved and once again outstanding service. I have dealt with a few other Porsche dealerships in the past with less than stellar results but this place ROCKS. Their shop foreman is a wizard! If I lived in the area I would love to work here!

Great place. Did a great job on my car

Quick and friendly parts department!!!!

Be careful with this place. I tried for days to do a pre-purchase on a used 911, and they kept dragging their heels until someone came in for a test drive and bought the car. Hmmm. Have to wonder why?

Mike Van Allen in service shop is the only reason I take our cars here.

Great experience with Garrett G. Ive been shopping a lot of different dealerships in the past week and this was hands down the best. Not sure if Ill land on Porsche but if I dont it wont be because of the service. These guys are great!

Update: Upgrading my rating from 1 to 4 stars. Niello stepped up after a slow start and after engaging their service manager. They got my car into the service bay within a couple days after elevating the issue and turned around repairs in less than a week. Ive had no issues with overheating since then, so Im hopefully optimistic that this repair will hold.Ill also add that my cars issue apparently was a first of its kind and resulted in a Technical Services Bulletin for Porsche, so at least theres a story behind missing it during the first 2 repairs.____________________________________________________My recent experiences with Niello Porsche service department have been terrible. I own a 2018 911 GTS with < 15k miles that I cant drive more than 5 miles without overheating. Niello has made 2 failed attempts to correct the problem during the past 3 months. Now their service advisor doesnt return my calls, making my manufacturers warranty irrelevant.Unfortunately this is the only Porsche dealer in the area, so Im stuck with a $150k paperweight collecting dust in my garage until/unless Niello decides to step up. Im engaging corporate separately to hopefully put some pressure on the local dealer.

Went to check out the Panamera. We were there for 40 minutes and no one spoke to us. Bought an Audi.

Awesome experience. I recommend everyone to go there and get a Porsche. I got my Panama Turbo S..

Drove all the way up here from Oakland to buy my pre-owned Alpha Romeo Giulia here, and it was well worth it. I got the same service Id expect if I was buying the most expensive Porsche on the floor. Jacob was a terrific advisor from the first, and Alanzo and Rick were great as well. I would recommend it to anyone.

No problem. I was just dropping off a customers Porsche today and I was helped right away and told me exactly where to drop it & was aware of it too. I work for Solano Bay Tow out of Fairfield so I see alot of dealerships & not very often does the service dept know there stuff. Plus you got a really nice selection of cars too. Anyways your welcome.